Can you post your specs please?

And is it only happening on this character or all your characters?

AGAIN EVEMAIL IS CRASHING 2 OF MY 3 CLIENTS AND ALL CCP IS ANSWERING IS

Hi, GM Haggis here,

Thank you for contacting EVE Online customer support.

There is a known issue with Evemail at present, please do not attempt to access this feature at the moment and your game will work fine.

Best regards,
GM Haggis
EVE Online Customer Support


Hi, GM Haggis here,

Please try clearing your cache to see if that resolves the problem. You can do this by going to Settings (ESC), select Reset Settings tab and from there you can select to "Clear all cache files". After doing this please restart the client and, if the problem persists, try "Clear all settings" as well. For further instructions please see the following EVElopedia page.

Link : http://wiki.eveonline.com/en/wiki/Clearing_the_cache_and_settings

Best regards,
GM Haggis
EVE Online Customer Support


DID THAT ALL NOT WORKING, BESIDES I HAVE NO SETTINGS AND NO OVERVIEWS NOW, THX CCP FOR MAKING A PATCH WITHOUT TESTING THAT ****

Just to update everyone on the situation:

We're aware of the permissions issues plaguing some of our users. We're actively working on a fix for this.

In the mean-time, please do the following:
1. Restart your computer
2. Run the Repair Tool without starting any other EVE-related process (ie Client, Launcher, etc) beforehand.
3. Navigate to EVE/bin/ and run ExeFile.exe directly.
4. Please reply to this thread confirming this work around, if it is, in fact, successful.

A few caveats about this approach. If you encounter permission errors on files during the Repair process, they may not have been completely updated to their latest versions. Therefore, you may not be running a completely sane client, but you might be able to get in-game.

Thank you for bearing with us while we sort these issues out.

Apologies, EVEMail isn't under my purview, but I'll direct a relevant person to this thread.

AND STILL NOTHING

Dude, spamming every single bloody thread isn't going to help you.
Relax. At least you can play the game, not to mention that you actually had your petition answered. There are people who can't get in game at all. People who are stuck on update loops and whatnot.
The devs are obviously already aware of your problem. They're probably working on it. But there are more serious issues at play here, and they have to prioritize.

Chill, take a run outside or have a nap. Check back later and see if it's been fixed, if not, check back tomorrow. Just relax.

(Fakeedit: gate.eveonline.com can be used to both read and send evemail)

Or perhaps the players can remember that every MMO has had a bad patch here and there. Not to excuse CCP for failing to fix issues pointed out to them in testing, but really, threatening to quit makes you look like a whiny child. Stomping your feet and crying won't make them work any harder on the issues they're already working on.

Hi Lovelocke,

I have looked through your replies and it seems that you had issues pasting the logs for the issue because of the HTML in it. This makes it difficult for us to help you with the issue you're having.

We are releasing a new repair tool and a new launcher which should resolve all issues that we have managed to get information on and fix to date. If you continue having issues after this has been released we will have to take a look at the log which is generated. You can for example file a bug report, zip up the log file and attach it to the bug report and then tell me the bug report ID and I will gladly have a look at it tonight.

I very much apologize for the inconvience and I hope you see that we are trying to do everything we can to get those who are having issues back up and running again. The workarounds posted previously in this thread has helped quite a few people, because the issue they have is that there is a process in the background which is preventing the launcher from updating itself and the client.

As of 01:40 GMT (14th March) we released a new Launcher (Version 1.09) and a new repair tool to resolve some issues that players have been experiencing during the initial deployment of Crucible 1.5.

Those of you experiencing issues with the Launcher or updating the game, please follow these steps:

1.Reboot the computer.
2.Navigate to the EVE client install folder.
3.Run the Repair tool until it finshes.
4.Run eve.exe from the same folder

We ask people to reboot their computer to make sure that there are no locked files or other processes running while running the repair tool. This would otherwise interfere with the repair tool and prevent the client from updating.

Please let us know if this resolves the issues you are experiencing.