raven666wings wrote:petition sent, write your name at the bottom if you want to get reimbursed too:
Dear CCP and EVE Online Costumer Support
I come hereby represent the interests of a large group of EVE Online costumers that, following the reckless way CCP conducted the last game update "EVE Online: Crucible 1.5" on Tuesday the 13th of March, were deprived of a service they paid for, and want the game time they have lost back to their accounts as a mean of compensation. For this right of reimbursement, i will invoke the chapter 6 of the End User License Agreement signed between EVE-« Online and all the costumers that access the System:
EVE-« Online
END USER LICENSE AGREEMENT
"Chapter 6.TERMINATION; SUSPENSION OF ACCOUNT
A. By CCP for Termination of the Game
CCP does not guarantee that it will continue to offer access to the System or support the Game. CCP may, in its sole discretion, cease to provide any or all of the services offered in connection with EVE (including access to the System and any or all features or components of the Game), terminate the EULA, close all Accounts and cancel all of the rights granted to you under the EULA. CCP may communicate such termination to you upon 30 days notice in any of the following manners: (i) when you log into your Account; (ii) in a notice on CCP's website; (iii) via electronic mail; or (iv) in another manner that CCP deems suitable to inform you of the termination. If CCP terminates the EULA pursuant to this section, you will not receive a refund of prepaid subscription fees. "
By interpreting this chapter of the document, we can conclude that CCP can shut down the entire game when they want to, and not compensate its users for any prepaid subscription fees. However, to be in that right it must have communicated to the costumers that same event with the minimum of thirty (30) days of anticipation, by any of those means stated above.
Now, i do not believe neither I or any other EVE user has seen any announcement or notification anywhere 30 days before they were deprived of access to the System.
I also believe that according to International and Iceland national laws, the failure to fulfil that agreement will present CCP with the obligation to compensate its costumers with the value of each day of service they would have to get during the 30 day notification anticipation period, i.e. in this case we will have to get the value of a full plex (30 days) because there was no warning whatsoever that we would lose access to the game.
We costumers are not in any way responsible for the lack of competence of the CCP staff, and feel very insulted by the CCP staff's arrogance and the disrespect for user rights shown by them for making us troubleshoot their software at our expense instead of taking the time and work to properly test it and making it fully operational before release.
Therefore we demand compensation on the game time lost on all our costumer accounts.
With the best regards and hopes that CCP will act in good will and gives back to its players what was unrightfully taken away from them:
raven666wings
Ferdi Fauri
Anita1
Endless Delirium
Alunis
Nicky Ormand
Elsmere Tier'Fold
Ulf Raben
Zehel Frauz
Callidus Dux
RsA Larza
Crosi Wesdo
PryMary
Pila Ferant
Frickin Rhino
Shannae Darkehart
KeSya Claproth
Rythm
Jack Cassidy
Ericdon
hiwil
eocsnesemaj
Marlakh
Nikuno
Jack Lagoon
Mi Missing Pilot
Graham McCrory
Cutthroat Kate
OPPercy
among many others