What OS version are you running?

Hi again,

Can you run the repair tool again, let it error and without closing it or clicking OK on the error box: Navigate to the folder where it puts the log and paste the error you're getting here.

This would be extremely helpful!

Also, don't run the repair tool with any / commands or switches. Just the repair.exe. What version of the repair tool is it that you have?

Here is the latest one: http://cdn1.eveonline.com/client_repair/345/repair.exe


You can download it and drop it into the eve folder, Shift right click and run as administrator.

Hi Jack,

Thanks for helping out. We haven't been able to reproduce this issue inhouse yet and this is very much a top priority for us to resolve.

Can you create a shortcut to your repair tool and run it with --dlthreads=1

at the end.

So the entire path should look something like this:

"C:\Program Files (x86)\CCP\EVE\repair.exe" --dlthreads=1


See if that changes anything for you or if you get the same error.

After running the repair tool shortcut with that line added:


Exception in thread Thread-2:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

No handlers could be found for logger "zsync"
Exception in thread Thread-3:
Traceback (most recent call last):
File "threading.pyc", line 530, in __bootstrap_inner
File "threading.pyc", line 483, in run
File "zsync\readFromUrl.pyc", line 117, in DownloadPart
File "zsync\readFromUrl.pyc", line 136, in _DownloadPart
File "zsync\zsync.pyc", line 762, in callback
FileSyncError: data corruption

[quote=CCP Cascade]
After running the repair tool shortcut with that line added:

Can you run it again and have a look through the debug window and confirmif it says "downloadThreads = 1" at some point?

Again, thanks to both of you for trying this out with me. This is greatly appreciated!

Next up:

Try running with both:

--safemode --dlthreads=1


Do you get the same error?

Again, thanks to both of you for trying this out with me. This is greatly appreciated!

Next up:

Try running with both:

--safemode --dlthreads=1


Do you get the same error?

Jack,

Can you zip up the Launcher folder and put it on evefiles or some other file sharing page so that I can have a closer look?

Then please delete the following files:

launcher\launcher.exe
launcher\launcher_console.exe
launcher\library.zip
launcher\html\launcher.css

And rerun the repair tool with the safemode and the dlthread=1 options.

This might actually make it work for you.

Jack,

Can you zip up the Launcher folder and put it on evefiles or some other file sharing page so that I can have a closer look?

Then please delete the following files:

launcher\launcher.exe
launcher\launcher_console.exe
launcher\library.zip
launcher\html\launcher.css

And rerun the repair tool with the safemode and the dlthread=1 options.

This might actually make it work for you.

i HAD the same or almost the same errors
lines ended with messages like:
TypeError: Error while decompressing: 1
FileSyncError: data corruption

those errors were on my clean install (got the 349998 client) i had errors at the end of patching and my launcher wasnt working at all (before 350962 patch i could play using exe from /bin folder, but not after 350962 update)

what i did
1. uninstall eve (cloaning all cache and settings); uninstalled my av software (eset ss 5.0) - earlier i was disabling protection and firewall this could be an issue
2. restart (to finish uninstalling)
3. turn off every additional software (xfire, jabber client etc)
4. fresh eve install 349998 and autoupdate

everything is working atm i hope it will still work with new patches after i install AV software
(cant say if its AV software fault, i dont have notifications, and i didnt checked av log)

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

i HAD the same or almost the same errors
lines ended with messages like:
TypeError: Error while decompressing: 1
FileSyncError: data corruption

those errors were on my clean install (got the 349998 client) i had errors at the end of patching and my launcher wasnt working at all (before 350962 patch i could play using exe from /bin folder, but not after 350962 update)

what i did
1. uninstall eve (cloaning all cache and settings); uninstalled my av software (eset ss 5.0) - earlier i was disabling protection and firewall this could be an issue
2. restart (to finish uninstalling)
3. turn off every additional software (xfire, jabber client etc)
4. fresh eve install 349998 and autoupdate

everything is working atm i hope it will still work with new patches after i install AV software
(cant say if its AV software fault, i dont have notifications, and i didnt checked av log)

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

Fixed it for me too.

Sorry to CCP reps in this thread and thanks a lot for your help.

No, it doesn't work. No idea what to do.

Repair tool doesn't work, launcher fails with update. I run Microsofts Antivirus.

Repair tool doesn't work, launcher fails with update. I run Microsofts Antivirus.

Having the same issue. Running Windows 7 64 bit. Repair tool (latest version) completes, but doesn't fix the launcher or the exe. I had a BSOD when I started the launcher the first time today (worked fine yesterday) and when I get back to windows I got the following error when starting the launcher or exe.

Traceback (most recent call last):
File "launcher.py", line 36, in module
File "lib\initialization.pyc", line 133, in StartLauncher
File "lib\userSettings.pyc", line 67, in InitializeAndGetSettings
File "lib\userSettings.pyc", line 15, in __init__
File "lib\userSettings.pyc", line 40, in DeSerialize
File "yaml\__init__.pyc", line 69, in load
File "yaml\loader.pyc", line 34, in __init__
File "yaml\reader.pyc", line 85, in __init__
File "yaml\reader.pyc", line 135, in determine_encoding
File "yaml\reader.pyc", line 169, in update
File "yaml\reader.pyc", line 144, in check_printable
ReaderError: unacceptable character #x0000: special characters are not allowed
in "C:\Program Files (x86)\CCP\EVE\launcher\cache\settings.yaml", position 0

EDIT: the total error is way longer, but can't post it here due to html restrictions.

EDIT: It seems to be a firewall problem since I can't even redownload the client after I deleted the existing one. I can't even download manually because the 'executable' file gets the same error as the automatic installer.
"An unknown error occured while downloading the installer payload."

EDIT: Uninstalling AVG anti-virus did not change anything.

Well, you just lost a paying costumer. You are utterly useless CCP... But I guess you dont care? CCP = Worst company on earth.

Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.

Zera,

Can you please elaborate on what the error messages say?

Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.

Did you try the suggestion and download the patch file and import?

I reformatted my entire computer (something I've been wanting to do for a while anyway), still no go.

"An unknown error occured while downloading the installer payload."
"Click here to download manually" - Which leads me to this link - http://community.eveonline.com/download/?fallback=1

...and that whole process fails too.

I reformatted my entire computer (something I've been wanting to do for a while anyway), still no go.

"An unknown error occured while downloading the installer payload."
"Click here to download manually" - Which leads me to this link - http://community.eveonline.com/download/?fallback=1

...and that whole process fails too.

Hi, I'd appreciate it if you could provide me with the contents of /EVE/launcher/cache/launcher.log via Pastebin or something similar. Thanks!

This is during the launcher installation, there isn't even an EVE folder.

I just tried the manual again and suddenly it seems to be working. I'll post back if it doesn't.

Thanks!

Hi, I'd appreciate it if you could provide me with the contents of /EVE/launcher/cache/launcher.log via Pastebin or something similar. Thanks!

Launching the game using the Exefile.exe file in EVE/bin worked successfully. Is this going to cause problems patching later?? we'll find out.

FINALLY, I went into the \launcher\cache\ folder and ran updater.exe on a whim, and installed in my eve online install folder. Everything is dandy now.

Hi, IGÇÿm CCP TopKnot, one of the tallest and hairiest employees of CCP. My team, the Core Infrastructure team, is arguably the most productive team in CCP, baking-wise. When we are not busy baking delicious treats, we work on the installers, patches and the Repair Tool. Recently, we put out a devblog about the generic patches and the multi payload installer. Our recent work in this area has been done with the goal in mind of bringing all these things together in a simple package in order to make your EVE-playing life easier. Introducing the EVE Launcher...<<<<<< just saw this.... and if this is his idea of hard work he failed. This launcher has made me want to leave eve. it simply does not work. EVERY patch now i have to download entire game. ONLY response i get from ccp is Form letters telling me where this patch is. which ends up telling me Target payload not found. my idea on this top stick to baking treats leave programing alone for a while. you guys broke a game that worked fine for me.

Once again I had to find "another way" to patch game without Launcher, that didn't started after update.

Launch this: Games\EVE Online\bin\ExeFile.exe
The EVE will launch and update itself to normal version with fine working Launcher.

Guys, are u testing ur patches before giving away?

U know that this year is granting some nice online games: Diablo3, then GW2, then ArcheAge :) If u keep that **** with Launcher u will lose more subscribers than u think now.

I tried that but it said something about failing to create a shortcut.

Were you starting EVE as an administrator?

Are you sure you're getting the same error as the OP?

When you double click eve.exe from the folder you installed it, can you tell me what happens and what the error is saying?

for ESET users try to disable Protocol Filtering in Advanced setup menu, uncheck it and the repair will work

Hi,

Can you try to

1. Open the eve client directory,
2. Open the launcher subdirectory
3. Delete the cache folder.
4. Open this in a browser http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
5. Force refresh the page (CTRL+F5)
6. Start the Launcher again

Please let us know how that works.

Hey guys I'm having issues with launching the game on my laptop, it works fine on my home computer.

When I launch the game, the screen flashes and I come back to Windows, I can hear the login page music and see the EVE tab but when I click on it my cursor diseapears and nothing else happens. The only way to get rid of the EVE tab is to ctrl+alt+del and kill the process.

I tried cleaning the cache, uninstalling + re-download the game, nothing works. I'm using AVG Antivirus so I cant uninstall it from my laptop. I'm on windows 7 btw.