Siiee
Recycled Heroes
28
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Posted - 2012.03.16 02:50:00 -
[1] - Quote
devblog wrote:Since the Crucible 1.5 patch on Tuesday we have had more than 220,000 users log in to Tranquility with approximately 6,000 people having launcher issues. This is 6,000 too many and I want to apologise for the inconvenience to those users.
Just to be an ass I'd like to point out that in the past you've discontinued hardware support that effected more people than that, at the time "less than 3%" was no big deal.
CCP Cascade wrote:If we would have gone with the GÇ£Only display the Launcher window when there is an updateGÇ¥ players who wanted to have it stay would have had one time (per patch) to find the settings window and the many other useful options that are in there.
While I agree in general with you there, what's painful is how you've ignored the "correct" solution to the problem. As a computer using professional for many years I know the generally accepted system for welcome screens. You put a small checkbox on the main screen that is just labeled "Show this window at startup" There is no way that noone on the launcher team is aware of this, so the idea that the defacto standard interface for this exact thing was shot down hurts my head.
I don't see what the problem with accessing a hidden launcher is either. You already have "safe mode" eve shortcuts installed with the game, you put a "Eve Launcher" shortcut right next to it in your installed menu. Problem solved, crisis averted I don't even see any reason why the launcher could not look at the eve client configuration for a flag whether to launch or not. All you need is a new checkbox in the eve main client general settings of "always display launcher", then you don't even have to launch a separate application to turn it back on.
CCP Cascade wrote:We thought that this would be a too shy approach and actually not show off the feature and get people used to it.
If you make it good, people will use it. If you think that people won't go out of their way to use something on their own then perhaps it isn't as awesome-amazing-super-great as you think it is (and maybe forcing it on to start won't gain you any goodwill). However no CCP team in the recent past has understood this concept, so I'm not the least bit surprised.
CCP Cascade wrote:The other option which is called GÇ£Close the EVE Launcher after starting the EVE OnlineGÇ¥ was heavily debated internally. We chose to go with having it stay open after launch so that users would be able to start multiple clients more easily.
I already launch my eve client with one click. At best the launcher (in it's default configuration) adds one click to my multi-client startup (instead of just launching as many eve instances as I want I now have to launch the launcher and move over and click play multiple times) Even worse since the launcher blocks other launchers from starting I can't launch a 2nd eve client using different configuration files without manually closing the first launcher and opening a 2nd one >.< So really the only multi-clienters that you help with the launcher are the most casual ones who already hunt and pick through their entire start menu to launch each client. Even for someone who just double clicks a shortcut on their desktop the new system is more complicated.
If your launcher supported multiple client configurations, and automatically moved windows into predefined locations then you might have something. Until then you offer nothing that any self respecting multi-client user couldn't already do faster using built in OS tools.
Thankfully that's all resolved by digging in the options and fixing things the way they should be (thank God for that!) But I still find the choices of defaults and ignoring the well accepted way of doing things frustrating. |