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Author |
Thread Statistics | Show CCP posts - 26 post(s) |
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CCP Phantom
C C P C C P Alliance
1088
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Posted - 2012.03.15 21:51:00 -
[1] - Quote
While the majority of our players can enjoy the new EVE Launcher, a small number of our players experience serious issues preventing them from updating and logging into our beloved EVE Online. To resolve this situation our EVE Launcher team went into overdrive, investigated and isolated issues, found reproduction steps and developed solutions
Workarounds explained to fix the current most prominent issues together with the near future of the EVE Launcher, read it all in this joint devblog from CCP Unifex and CCP Cascade. CCP Phantom - German Community Coordinator |
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Jaden Plymoth
Iacio Iaculum
1
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Posted - 2012.03.15 22:03:00 -
[2] - Quote
Glad to hear things are coming along :) Thanks CCP |
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Chribba
Otherworld Enterprises Otherworld Empire
2849
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Posted - 2012.03.15 22:03:00 -
[3] - Quote
BBQ!
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Vincent Athena
V.I.C.E. Comic Mischief
551
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Posted - 2012.03.15 22:04:00 -
[4] - Quote
Please give everyone on the launcher team a cookie.
Thanks for the work. I am running for the CSM. Take a look at my ideas. http://vincentoneve.wordpress.com/ |
Jason Edwards
Internet Tough Guy Spreadsheets Online
35
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Posted - 2012.03.15 22:06:00 -
[5] - Quote
does launcher have BITS? It seems slow! |
Kyoko Sakoda
Veto. Veto Corp
69
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Posted - 2012.03.15 22:09:00 -
[6] - Quote
Interesting. NOD32 didn't interfere with my installation at all. It seems to be only Smart Security with its firewall that will do this. |
MRohCRACKER Kriewald
Royal Alans Photonautics Engineers
0
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Posted - 2012.03.15 22:11:00 -
[7] - Quote
Still got the issue - I am having an issue where the client failed to update so after being frustrated i uninstalled my EVE client and am trying to download it again. But get an error, And it seems the entire client from this thread is corrupt. http://community.eveonline.com/download/ And yes I am using the right downloader.
Please help so i can start playing EVE again!!
Dxdiag -
System Information Time of this report: 3/13/2012, 16:29:24 Machine name: JAKE-PC Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7599 BIOS: Default System BIOS Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8192MB RAM Page File: 2618MB used, 13762MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Notes Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Input Tab: No problems found.
DirectX Debug Levels Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)
Display Devices Card name: NVIDIA GeForce GTX 570 Manufacturer: NVIDIA Chip type: GeForce GTX 570 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1086&SUBSYS_15733842&REV_A1 Display Memory: 4064 MB Dedicated Memory: 1248 MB Shared Memory: 2815 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: M320NV Monitor Id: VIZ0070 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 8.17.0012.8562 (English) Driver Version: 8.17.12.8562 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/15/2011 01:53:00, 15693120 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-53C6-11CF-807A-7F351FC2C535} Vendor ID: 0x10DE Device ID: 0x1086 SubSys ID: 0x15733842 Revision ID: 0x00A1 Driver Strong Name: oem21.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.8562:pci\ven_10de&dev_1086 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C |
OMGLARGE
Carbon Dating
0
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Posted - 2012.03.15 22:15:00 -
[8] - Quote
I have also had issues with the launcher. The launcher says that the patch has failed but the game has no issues once I reload the game. |
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CCP Cascade
94
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Posted - 2012.03.15 22:16:00 -
[9] - Quote
Jason Edwards wrote:does launcher have BITS? It seems slow!
The Launcher uses HTTP to transfer files and no bits.
Kyoko Sakoda wrote:Interesting. NOD32 didn't interfere with my installation at all. It seems to be only Smart Security with its firewall that will do this.
Earlier today I was in contact with their technical support who mentioned that the Application protocol content filtering acts differently on different computers and OS versions. So it is possible that some have issues and some others don't.
MRohCRACKER Kriewald wrote:Still got the issue - I am having an issue where the client failed to update so after being frustrated i uninstalled my EVE client and am trying to download it again. But get an error, And it seems the entire client from this thread is corrupt. http://community.eveonline.com/download/ And yes I am using the right downloader.
If you are experiencing issues downloading the full installers then this is not related to the Launcher but rather our Content Delivery Network (CDN). There is a thread here with replies from CCP Major Gormur which you should follow. A petition filed under technical with your ISP name, IP address, what country and major city you live close to, would be helpful.
OMGLARGE wrote:I have also had issues with the launcher. The launcher says that the patch has failed but the game has no issues once I reload the game.
This sounds suspiciously similar to some of the corruption issues we have gotten reported to us. Our patching mechanic will loop around and retry many times to finally get through to completion. It would be helpful if you would send us a log in a bug report, this way we can confirm what is happening. You can find the log in the EVE\launcher\cache folder the file is called launcher.log. Associate Technical Producer - Core Technology Group |
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Chokichi Ozuwara
Lucky Dragon Convenience
20
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Posted - 2012.03.15 22:24:00 -
[10] - Quote
The apology for screwing up so badly should have been made earlier in the dev blog. Someone should coach you guys on how to deal with the public. Start a corp and do it yourself. You'll fail, but you'll enjoy failing. Tears will be shed and pants will need to be changed all round. |
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Sentient Blade
Walk It Off Imperial Ascension
286
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Posted - 2012.03.15 22:26:00 -
[11] - Quote
Using this thread to offer a suggestion:
Make the option to only show the launcher when necessary default to true. I understand that the dev team wants to have its hard work on display but it's an extra hop which isn't necessary until we get the ability to login directly via the launcher... |
TorTorden
NorCorp Enterprise No Holes Barred
21
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Posted - 2012.03.15 22:28:00 -
[12] - Quote
For multi account users this launcher is atrocious.
To launch my three clients I used to just click my three shortcuts (so each clients starts with their own settings) and login.
Now I have to start my first client wait for patching, wich is slower than ever before, click the play button wait 30 seconds And repeat two times but since thankfully symlinked folders aren't broken and work as intended Im spared having to patch up again.
And this is the best case scenario where the launcher doesn't break itself.
Seriously was this thing written by a group of highschool kids on a work program or something? |
ShadowMaster
34
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Posted - 2012.03.15 22:45:00 -
[13] - Quote
Thank you CCP, loving the launcher. Keep up the good work. :)
ShadowMaster |
Lemming Lass
Lemmings Online
0
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Posted - 2012.03.15 22:47:00 -
[14] - Quote
TorTorden wrote:For multi account users this launcher is atrocious.
Agreed. Of course if there was a setting to make the launcher start the desired number of clients automatically, that would be a big improvement. |
Freibuis
Legion of Lost Souls The Lego Cartel
0
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Posted - 2012.03.15 22:49:00 -
[15] - Quote
CCP. Laucher is great but I have 1 concern about it.
do we need a laucher to start if the client is up to date or already running? really?
Consider this.
I start eve.. Launcher runs...patches/whateva... awesome. great perfect. what a great solution
I start eve for my second(->nth) Client. Fails because I have to use that launcher.
Would it be easier to do either process..
start eve.exe -> check to see if 1 client is running. if not, spawn the launcher. if so, spawn the eve client.
or.
if client is upto date. just spawn a client.. maybe give us an option for this...
I love the clent. But getting the "Multiple instances of the Launcher cannot be run from the same directory. This instance will now close." is annoying when you have already patched and up to date with 4 clients already running.. at this point the eve launcher is buried in the 100 programs running and its easier just to start eve from your quick launch.
just saying..
ps.... is there a switch that you could give us that just spawns the client with out running the launcher? |
GeoffWICE
Grey Nomads Combat Mining and Logistics
34
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Posted - 2012.03.15 22:57:00 -
[16] - Quote
A perfect example of good comunication. CCP learn from this.
Sujestion: Give us the option of the number of threads being used to download the patch so we can actualy brows the internet while we wait. having so many threads hogs the connection. |
Ralitge boyter
Nihilistic Techologies
0
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Posted - 2012.03.15 22:59:00 -
[17] - Quote
I'll happily stick my neck out and say that the launcher at least in my experience is a great thing. Could maybe have down without the cyrilic issue at launch but other then that it works very well and it even looks kind of nice...
I am very much looking forward to the faster patches and the many small fixes and updates that are awaiting us in the, hopefully, near future. |
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CCP Cascade
96
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Posted - 2012.03.15 23:06:00 -
[18] - Quote
Sentient Blade wrote:Using this thread to offer a suggestion:
Make the option to only show the launcher when necessary default to true. I understand that the dev team wants to have its hard work on display but it's an extra hop which isn't necessary until we get the ability to login directly via the launcher...
There was quite a debate within the team what options we should go with as default. The default options we went with was to show the Launcher every time you started and make it stay after you click Play.
Why?
If we would have gone with the GÇ£Only display the Launcher window when there is an updateGÇ¥ players who wanted to have it stay would have had one time (per patch) to find the settings window and the many other useful options that are in there. We thought that this would be a too shy approach and actually not show off the feature and get people used to it.
The other option which is called GÇ£Close the EVE Launcher after starting the EVE OnlineGÇ¥ was heavily debated internally. We chose to go with having it stay open after launch so that users would be able to start multiple clients more easily.
In the end we thought that the settings would be quite individual and is better set by the user and If there was any strong feedback in any direction we would be able to change it easily with the next release. We also wrote up an evelopedia page on the Launcher to make sure that people were aware that they could tweak the settings as they wish, you can find that here: http://wiki.eveonline.com/en/wiki/EVE_Launcher
Freibuis wrote: start eve.exe -> check to see if 1 client is running. if not, spawn the launcher. if so, spawn the eve client.
This option is already in there. Have a look at the settings menu, you get to it by clicking the small spanner and screwdriver icon. Check out the startup tab and the documentation on the settings here: http://wiki.eveonline.com/en/wiki/EVE_Launcher
GeoffWICE wrote: Sujestion: Give us the option of the number of threads being used to download the patch so we can actualy brows the internet while we wait. having so many threads hogs the connection.
I'm happy to say that this is also already in there. Follow the same steps as above and check out the "Download" tab. You can also decide how much bandwidth you would like to give it. Associate Technical Producer - Core Technology Group |
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Simvastatin Montelukast
Irregular Warfare Mean Coalition
21
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Posted - 2012.03.15 23:11:00 -
[19] - Quote
I copied a working Eve folder from my laptop to my desk top. Thank good for usb thumbdrives.
Good luck to you other guys....
I dont even want to add up the hours i worked on getting this game to run.
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GeoffWICE
Grey Nomads Combat Mining and Logistics
34
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Posted - 2012.03.15 23:21:00 -
[20] - Quote
CCP Cascade wrote:clicking the small spanner and screwdriver icon. That woulld be why i didnt find it. In the origional screenshots it has "settings" top right. I just thought that the options were taken away from us. it needs to be made more obvious. |
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StevieTopSiders
Evolution
12
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Posted - 2012.03.15 23:26:00 -
[21] - Quote
I still think it would be awesome to see the current Eve time and date displayed on the launcher! |
Alunis
Focused Annihilation Detrimental Imperative
10
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Posted - 2012.03.15 23:32:00 -
[22] - Quote
I just love how you guys try and make it sound like you should take any credit for this workaround.
Not only did you not post ALL of the workaround for those with data corruption issues, you didn't bother to mention other firewalls or the SPI router issue which can and will produce the same exact error.
Way to go CCP.. You couldn't come up with the fix yourselves but by gosh... be a cold day in hell before you admit to your users that it was us who found and resolved you problems due to you inability to plan properly when you had this information about the problems with the launcher back in January.
Anyone with half a wit can search through the Sisi issues and see that this issue was posted on repeatedly by myself and others.
Anyone that takes a moment to search the forums can see that while you guys were telling people to run the repair tool, redownload it, reboot, and keep trying to play with making the client work, some of us were nice enough to post these work arounds in the forums yesterday so that folks with firewalls and SPI filtering could get back in game with a few tweeks..
You guys really are disgusting.. So much for last summers apology for how you guys conduct yourselves.. So much for telling us how you guys would respond to customer issues in the future.. You still refuse to pat your customers on the back and give us credit when we fix your problems.
Plain and simple.. 6000 logins that didn't happen because CCP didn't bother to read the Test Server forums to see that this error was known 2 months ago. Not to mention the mac and linux users that are currently having issues with the game because QA testing just wasn't done.
But sure.. spin the truth a bit for us CCP.. we've come to expect that from you.. |
Rubinia Valeska
Todespropheten T0DESPR0PHETEN
9
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Posted - 2012.03.15 23:33:00 -
[23] - Quote
It would be nice if the launcher could show us patch notes of the patch it downloads or at least a link to it. Otherwise I agree with GeoffWICE the settings need to be made more obvious.
Other than that keep up the good work. |
Orator de Umbras
Royal Amarr Institute Amarr Empire
8
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Posted - 2012.03.15 23:40:00 -
[24] - Quote
Suggestion: Minimize the Launcher
Unless the launcher is installing the client/updates, we should never see it.
It would be different if the launcher allowed us to login to our accounts and basically do everything we can through eve-gate, without launching the actual client, but it doesn't. |
Steve Ronuken
Fuzzwork Enterprises
305
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Posted - 2012.03.15 23:54:00 -
[25] - Quote
Orator de Umbras wrote:Suggestion: Minimize the Launcher
Unless the launcher is installing the client/updates, we should never see it.
It would be different if the launcher allowed us to login to our accounts and basically do everything we can through eve-gate, without launching the actual client, but it doesn't.
go into the settings menu. it has options to not open, if there are no updates. FuzzWork Enterprises http://www.fuzzwork.co.uk/ Blueprint calculator and other 'useful' utilities. |
Silinde Telemnar
Sebiestor Tribe Minmatar Republic
0
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Posted - 2012.03.15 23:59:00 -
[26] - Quote
Windows 7 And Norton Internet Security,
First time running the repair tool the repair tool updated itself (?) and then disappeared.
Second time Ran it as Administrator. Norton said it was acting weird and killed the process and all updates it was doing.
3rd time Disabled Norton Antivirus and ran the repair tool as administrator and everything went fine. I suggest this option for everyone on winblows 7.
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Thomas Valiente
Outrider Skyfleet Corporation
0
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Posted - 2012.03.16 00:00:00 -
[27] - Quote
I made the fatal mistake of trying to reinstall EVE completely (noob mistake I know) but now I cant even download either the offline packages installer or the online installer, any tips for cases like mine? |
Fred Munro
Silicis Luguolo
0
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Posted - 2012.03.16 00:04:00 -
[28] - Quote
Generally, I'm having a decent experience with the launcher, but I am astonished to how many people are saying the "default it to off" style comments, when I'm pretty sure it was stated you could "default it to off" when the launcher was launched...
But, I'm digressing, I wasn't effected by the Eset problems, but in my testing of it, my laptop was, which was on Eset Smart Security 4, and my gaming PC was on Smart Security 5, so it may be an Smart Security 4 issue...
Overall, I can't complain, I see the launcher when its needed, otherwise its hidden... So good job CCP... |
Sturmwolke
150
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Posted - 2012.03.16 00:06:00 -
[29] - Quote
Live deployment with no Plan B ... or Plan C. What happened?
Those users facing patch issues could have been given the option for manual download and have the launcher bypassed altogether. The repair tool should remain independent of the launcher processes in cases where the launcher may/would fail - its more mature in terms of use.
Now, I've noticed that each time you start EVE (through eve.exe shorcut), it actually latches onto the launcher (presumably to check for updates), even though you've set the launcher to "Only display launcher when there is an update". This to me, looks like an Achilles heel .... especially when your code is still immature.
An option to COMPLETELY BYPASS the launcher to start the game (after making sure repair has updated it) should exist.
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TorTorden
NorCorp Enterprise No Holes Barred
21
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Posted - 2012.03.16 00:09:00 -
[30] - Quote
Rubinia Valeska wrote:It would be nice if the launcher could show us patch notes of the patch it downloads or at least a link to it. Otherwise I agree with GeoffWICE the settings need to be made more obvious.
Other than that keep up the good work.
But clicking a link in the launcher while its downloading a patch is one of the many ways to have it break your client..
Ps. Why are the links I click on in the launcher firing up firefox when this is not my standard browser ? |
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