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Thread Statistics | Show CCP posts - 26 post(s) |
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CCP Phantom
C C P C C P Alliance
1088
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Posted - 2012.03.15 21:51:00 -
[1] - Quote
While the majority of our players can enjoy the new EVE Launcher, a small number of our players experience serious issues preventing them from updating and logging into our beloved EVE Online. To resolve this situation our EVE Launcher team went into overdrive, investigated and isolated issues, found reproduction steps and developed solutions
Workarounds explained to fix the current most prominent issues together with the near future of the EVE Launcher, read it all in this joint devblog from CCP Unifex and CCP Cascade. CCP Phantom - German Community Coordinator |
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Jaden Plymoth
Iacio Iaculum
1
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Posted - 2012.03.15 22:03:00 -
[2] - Quote
Glad to hear things are coming along :) Thanks CCP |
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Chribba
Otherworld Enterprises Otherworld Empire
2849
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Posted - 2012.03.15 22:03:00 -
[3] - Quote
BBQ!
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Vincent Athena
V.I.C.E. Comic Mischief
551
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Posted - 2012.03.15 22:04:00 -
[4] - Quote
Please give everyone on the launcher team a cookie.
Thanks for the work. I am running for the CSM. Take a look at my ideas. http://vincentoneve.wordpress.com/ |
Jason Edwards
Internet Tough Guy Spreadsheets Online
35
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Posted - 2012.03.15 22:06:00 -
[5] - Quote
does launcher have BITS? It seems slow! |
Kyoko Sakoda
Veto. Veto Corp
69
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Posted - 2012.03.15 22:09:00 -
[6] - Quote
Interesting. NOD32 didn't interfere with my installation at all. It seems to be only Smart Security with its firewall that will do this. |
MRohCRACKER Kriewald
Royal Alans Photonautics Engineers
0
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Posted - 2012.03.15 22:11:00 -
[7] - Quote
Still got the issue - I am having an issue where the client failed to update so after being frustrated i uninstalled my EVE client and am trying to download it again. But get an error, And it seems the entire client from this thread is corrupt. http://community.eveonline.com/download/ And yes I am using the right downloader.
Please help so i can start playing EVE again!!
Dxdiag -
System Information Time of this report: 3/13/2012, 16:29:24 Machine name: JAKE-PC Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7599 BIOS: Default System BIOS Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8192MB RAM Page File: 2618MB used, 13762MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Notes Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Input Tab: No problems found.
DirectX Debug Levels Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)
Display Devices Card name: NVIDIA GeForce GTX 570 Manufacturer: NVIDIA Chip type: GeForce GTX 570 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1086&SUBSYS_15733842&REV_A1 Display Memory: 4064 MB Dedicated Memory: 1248 MB Shared Memory: 2815 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: M320NV Monitor Id: VIZ0070 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HDMI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 8.17.0012.8562 (English) Driver Version: 8.17.12.8562 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/15/2011 01:53:00, 15693120 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-53C6-11CF-807A-7F351FC2C535} Vendor ID: 0x10DE Device ID: 0x1086 SubSys ID: 0x15733842 Revision ID: 0x00A1 Driver Strong Name: oem21.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section005:8.17.12.8562:pci\ven_10de&dev_1086 Rank Of Driver: 00E62001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C |
OMGLARGE
Carbon Dating
0
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Posted - 2012.03.15 22:15:00 -
[8] - Quote
I have also had issues with the launcher. The launcher says that the patch has failed but the game has no issues once I reload the game. |
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CCP Cascade
94
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Posted - 2012.03.15 22:16:00 -
[9] - Quote
Jason Edwards wrote:does launcher have BITS? It seems slow!
The Launcher uses HTTP to transfer files and no bits.
Kyoko Sakoda wrote:Interesting. NOD32 didn't interfere with my installation at all. It seems to be only Smart Security with its firewall that will do this.
Earlier today I was in contact with their technical support who mentioned that the Application protocol content filtering acts differently on different computers and OS versions. So it is possible that some have issues and some others don't.
MRohCRACKER Kriewald wrote:Still got the issue - I am having an issue where the client failed to update so after being frustrated i uninstalled my EVE client and am trying to download it again. But get an error, And it seems the entire client from this thread is corrupt. http://community.eveonline.com/download/ And yes I am using the right downloader.
If you are experiencing issues downloading the full installers then this is not related to the Launcher but rather our Content Delivery Network (CDN). There is a thread here with replies from CCP Major Gormur which you should follow. A petition filed under technical with your ISP name, IP address, what country and major city you live close to, would be helpful.
OMGLARGE wrote:I have also had issues with the launcher. The launcher says that the patch has failed but the game has no issues once I reload the game.
This sounds suspiciously similar to some of the corruption issues we have gotten reported to us. Our patching mechanic will loop around and retry many times to finally get through to completion. It would be helpful if you would send us a log in a bug report, this way we can confirm what is happening. You can find the log in the EVE\launcher\cache folder the file is called launcher.log. Associate Technical Producer - Core Technology Group |
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Chokichi Ozuwara
Lucky Dragon Convenience
20
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Posted - 2012.03.15 22:24:00 -
[10] - Quote
The apology for screwing up so badly should have been made earlier in the dev blog. Someone should coach you guys on how to deal with the public. Start a corp and do it yourself. You'll fail, but you'll enjoy failing. Tears will be shed and pants will need to be changed all round. |
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Sentient Blade
Walk It Off Imperial Ascension
286
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Posted - 2012.03.15 22:26:00 -
[11] - Quote
Using this thread to offer a suggestion:
Make the option to only show the launcher when necessary default to true. I understand that the dev team wants to have its hard work on display but it's an extra hop which isn't necessary until we get the ability to login directly via the launcher... |
TorTorden
NorCorp Enterprise No Holes Barred
21
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Posted - 2012.03.15 22:28:00 -
[12] - Quote
For multi account users this launcher is atrocious.
To launch my three clients I used to just click my three shortcuts (so each clients starts with their own settings) and login.
Now I have to start my first client wait for patching, wich is slower than ever before, click the play button wait 30 seconds And repeat two times but since thankfully symlinked folders aren't broken and work as intended Im spared having to patch up again.
And this is the best case scenario where the launcher doesn't break itself.
Seriously was this thing written by a group of highschool kids on a work program or something? |
ShadowMaster
34
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Posted - 2012.03.15 22:45:00 -
[13] - Quote
Thank you CCP, loving the launcher. Keep up the good work. :)
ShadowMaster |
Lemming Lass
Lemmings Online
0
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Posted - 2012.03.15 22:47:00 -
[14] - Quote
TorTorden wrote:For multi account users this launcher is atrocious.
Agreed. Of course if there was a setting to make the launcher start the desired number of clients automatically, that would be a big improvement. |
Freibuis
Legion of Lost Souls The Lego Cartel
0
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Posted - 2012.03.15 22:49:00 -
[15] - Quote
CCP. Laucher is great but I have 1 concern about it.
do we need a laucher to start if the client is up to date or already running? really?
Consider this.
I start eve.. Launcher runs...patches/whateva... awesome. great perfect. what a great solution
I start eve for my second(->nth) Client. Fails because I have to use that launcher.
Would it be easier to do either process..
start eve.exe -> check to see if 1 client is running. if not, spawn the launcher. if so, spawn the eve client.
or.
if client is upto date. just spawn a client.. maybe give us an option for this...
I love the clent. But getting the "Multiple instances of the Launcher cannot be run from the same directory. This instance will now close." is annoying when you have already patched and up to date with 4 clients already running.. at this point the eve launcher is buried in the 100 programs running and its easier just to start eve from your quick launch.
just saying..
ps.... is there a switch that you could give us that just spawns the client with out running the launcher? |
GeoffWICE
Grey Nomads Combat Mining and Logistics
34
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Posted - 2012.03.15 22:57:00 -
[16] - Quote
A perfect example of good comunication. CCP learn from this.
Sujestion: Give us the option of the number of threads being used to download the patch so we can actualy brows the internet while we wait. having so many threads hogs the connection. |
Ralitge boyter
Nihilistic Techologies
0
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Posted - 2012.03.15 22:59:00 -
[17] - Quote
I'll happily stick my neck out and say that the launcher at least in my experience is a great thing. Could maybe have down without the cyrilic issue at launch but other then that it works very well and it even looks kind of nice...
I am very much looking forward to the faster patches and the many small fixes and updates that are awaiting us in the, hopefully, near future. |
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CCP Cascade
96
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Posted - 2012.03.15 23:06:00 -
[18] - Quote
Sentient Blade wrote:Using this thread to offer a suggestion:
Make the option to only show the launcher when necessary default to true. I understand that the dev team wants to have its hard work on display but it's an extra hop which isn't necessary until we get the ability to login directly via the launcher...
There was quite a debate within the team what options we should go with as default. The default options we went with was to show the Launcher every time you started and make it stay after you click Play.
Why?
If we would have gone with the GÇ£Only display the Launcher window when there is an updateGÇ¥ players who wanted to have it stay would have had one time (per patch) to find the settings window and the many other useful options that are in there. We thought that this would be a too shy approach and actually not show off the feature and get people used to it.
The other option which is called GÇ£Close the EVE Launcher after starting the EVE OnlineGÇ¥ was heavily debated internally. We chose to go with having it stay open after launch so that users would be able to start multiple clients more easily.
In the end we thought that the settings would be quite individual and is better set by the user and If there was any strong feedback in any direction we would be able to change it easily with the next release. We also wrote up an evelopedia page on the Launcher to make sure that people were aware that they could tweak the settings as they wish, you can find that here: http://wiki.eveonline.com/en/wiki/EVE_Launcher
Freibuis wrote: start eve.exe -> check to see if 1 client is running. if not, spawn the launcher. if so, spawn the eve client.
This option is already in there. Have a look at the settings menu, you get to it by clicking the small spanner and screwdriver icon. Check out the startup tab and the documentation on the settings here: http://wiki.eveonline.com/en/wiki/EVE_Launcher
GeoffWICE wrote: Sujestion: Give us the option of the number of threads being used to download the patch so we can actualy brows the internet while we wait. having so many threads hogs the connection.
I'm happy to say that this is also already in there. Follow the same steps as above and check out the "Download" tab. You can also decide how much bandwidth you would like to give it. Associate Technical Producer - Core Technology Group |
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Simvastatin Montelukast
Irregular Warfare Mean Coalition
21
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Posted - 2012.03.15 23:11:00 -
[19] - Quote
I copied a working Eve folder from my laptop to my desk top. Thank good for usb thumbdrives.
Good luck to you other guys....
I dont even want to add up the hours i worked on getting this game to run.
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GeoffWICE
Grey Nomads Combat Mining and Logistics
34
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Posted - 2012.03.15 23:21:00 -
[20] - Quote
CCP Cascade wrote:clicking the small spanner and screwdriver icon. That woulld be why i didnt find it. In the origional screenshots it has "settings" top right. I just thought that the options were taken away from us. it needs to be made more obvious. |
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StevieTopSiders
Evolution
12
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Posted - 2012.03.15 23:26:00 -
[21] - Quote
I still think it would be awesome to see the current Eve time and date displayed on the launcher! |
Alunis
Focused Annihilation Detrimental Imperative
10
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Posted - 2012.03.15 23:32:00 -
[22] - Quote
I just love how you guys try and make it sound like you should take any credit for this workaround.
Not only did you not post ALL of the workaround for those with data corruption issues, you didn't bother to mention other firewalls or the SPI router issue which can and will produce the same exact error.
Way to go CCP.. You couldn't come up with the fix yourselves but by gosh... be a cold day in hell before you admit to your users that it was us who found and resolved you problems due to you inability to plan properly when you had this information about the problems with the launcher back in January.
Anyone with half a wit can search through the Sisi issues and see that this issue was posted on repeatedly by myself and others.
Anyone that takes a moment to search the forums can see that while you guys were telling people to run the repair tool, redownload it, reboot, and keep trying to play with making the client work, some of us were nice enough to post these work arounds in the forums yesterday so that folks with firewalls and SPI filtering could get back in game with a few tweeks..
You guys really are disgusting.. So much for last summers apology for how you guys conduct yourselves.. So much for telling us how you guys would respond to customer issues in the future.. You still refuse to pat your customers on the back and give us credit when we fix your problems.
Plain and simple.. 6000 logins that didn't happen because CCP didn't bother to read the Test Server forums to see that this error was known 2 months ago. Not to mention the mac and linux users that are currently having issues with the game because QA testing just wasn't done.
But sure.. spin the truth a bit for us CCP.. we've come to expect that from you.. |
Rubinia Valeska
Todespropheten T0DESPR0PHETEN
9
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Posted - 2012.03.15 23:33:00 -
[23] - Quote
It would be nice if the launcher could show us patch notes of the patch it downloads or at least a link to it. Otherwise I agree with GeoffWICE the settings need to be made more obvious.
Other than that keep up the good work. |
Orator de Umbras
Royal Amarr Institute Amarr Empire
8
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Posted - 2012.03.15 23:40:00 -
[24] - Quote
Suggestion: Minimize the Launcher
Unless the launcher is installing the client/updates, we should never see it.
It would be different if the launcher allowed us to login to our accounts and basically do everything we can through eve-gate, without launching the actual client, but it doesn't. |
Steve Ronuken
Fuzzwork Enterprises
305
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Posted - 2012.03.15 23:54:00 -
[25] - Quote
Orator de Umbras wrote:Suggestion: Minimize the Launcher
Unless the launcher is installing the client/updates, we should never see it.
It would be different if the launcher allowed us to login to our accounts and basically do everything we can through eve-gate, without launching the actual client, but it doesn't.
go into the settings menu. it has options to not open, if there are no updates. FuzzWork Enterprises http://www.fuzzwork.co.uk/ Blueprint calculator and other 'useful' utilities. |
Silinde Telemnar
Sebiestor Tribe Minmatar Republic
0
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Posted - 2012.03.15 23:59:00 -
[26] - Quote
Windows 7 And Norton Internet Security,
First time running the repair tool the repair tool updated itself (?) and then disappeared.
Second time Ran it as Administrator. Norton said it was acting weird and killed the process and all updates it was doing.
3rd time Disabled Norton Antivirus and ran the repair tool as administrator and everything went fine. I suggest this option for everyone on winblows 7.
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Thomas Valiente
Outrider Skyfleet Corporation
0
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Posted - 2012.03.16 00:00:00 -
[27] - Quote
I made the fatal mistake of trying to reinstall EVE completely (noob mistake I know) but now I cant even download either the offline packages installer or the online installer, any tips for cases like mine? |
Fred Munro
Silicis Luguolo
0
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Posted - 2012.03.16 00:04:00 -
[28] - Quote
Generally, I'm having a decent experience with the launcher, but I am astonished to how many people are saying the "default it to off" style comments, when I'm pretty sure it was stated you could "default it to off" when the launcher was launched...
But, I'm digressing, I wasn't effected by the Eset problems, but in my testing of it, my laptop was, which was on Eset Smart Security 4, and my gaming PC was on Smart Security 5, so it may be an Smart Security 4 issue...
Overall, I can't complain, I see the launcher when its needed, otherwise its hidden... So good job CCP... |
Sturmwolke
150
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Posted - 2012.03.16 00:06:00 -
[29] - Quote
Live deployment with no Plan B ... or Plan C. What happened?
Those users facing patch issues could have been given the option for manual download and have the launcher bypassed altogether. The repair tool should remain independent of the launcher processes in cases where the launcher may/would fail - its more mature in terms of use.
Now, I've noticed that each time you start EVE (through eve.exe shorcut), it actually latches onto the launcher (presumably to check for updates), even though you've set the launcher to "Only display launcher when there is an update". This to me, looks like an Achilles heel .... especially when your code is still immature.
An option to COMPLETELY BYPASS the launcher to start the game (after making sure repair has updated it) should exist.
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TorTorden
NorCorp Enterprise No Holes Barred
21
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Posted - 2012.03.16 00:09:00 -
[30] - Quote
Rubinia Valeska wrote:It would be nice if the launcher could show us patch notes of the patch it downloads or at least a link to it. Otherwise I agree with GeoffWICE the settings need to be made more obvious.
Other than that keep up the good work.
But clicking a link in the launcher while its downloading a patch is one of the many ways to have it break your client..
Ps. Why are the links I click on in the launcher firing up firefox when this is not my standard browser ? |
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Endeavour Starfleet
704
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Posted - 2012.03.16 00:13:00 -
[31] - Quote
You know fools. I wonder how they are feeling at CCP when every time they remotely try to do anything to help people affected by an issue they get topics full of whiny fools, people demanding compensation (A PLEX for a day or two lost? WUT?) And other idiots who think their nonstandard PC setup full of software piracy and crap should run EVE as perfectly as a good standardized setup.
Do you not read? This launcher is going to mean less time pushing out fixes so they can push out smaller stuff and be able to get feedback instead of mixing it in with other stuff because its easier to do that. Better quality EVE at the cost of a good looking launcher that can keep you updated? Count me in. |
NeoShocker
Interstellar eXodus BricK sQuAD.
116
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Posted - 2012.03.16 01:20:00 -
[32] - Quote
Is it me or the launcher don't like two seperate eve-folders in seperate HDs (or different location for that matter)?
My main eve folder is unders steam folder on a dedicated "steam" 1T HD. Error came up in patcher and same with repair tool. So I ran my alt folder on my main HD, located on desktop. Ran flawlessly. So I deleted eve-o folder from steam and copy and paste the folder on my alt's eve folder to steam. No problems.
Then today, I ran eve from steam and it all patched up. Then I did my alt's patch process and there was some patching error. So just did another copy and paste, but this time from steam folder since it is working. |
Silinde Telemnar
Sebiestor Tribe Minmatar Republic
0
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Posted - 2012.03.16 01:33:00 -
[33] - Quote
For those looking for a way to start Eve Directly without the launcher try C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe or what ever you have your eve installed to\bin\Exefile.exe |
Imalittle cynoalt
Cynoalts R US
0
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Posted - 2012.03.16 02:12:00 -
[34] - Quote
I am not one of the players "who enjoy" the new launcher even though I really haven't had any problems with it...other than it taking forever to patch and now I lag when I duel box.
Not sure what the purpose of the CCP EVE Online Launcher is. I have been using EVE Launcher (http://eve.grismar.net/evelauncher/index.php?page=about) for the majority of the time I've been playing EVE. Using it allowed me to duel box. EVE launcher also allowed me to clear my cache out of the game without losing my settings with a single click long before there was an option to do so in the game. It would be nice to have your launcher allow me to log on multiple accounts with only a single launcher vice having one launcher for each account. I also notice that the new launcher uses twice as much memory as EVE launcher does, which might explain the a fore mentioned lag. I also notice that it is taking my EVE client longer to load. Not sure why this is, but I can go make a pot of coffee, get the mail or paper, use the head, have that first cup of coffee, and get my next before the client loads at times.
Seeing as how you are going to keep this, it would be nice if you could have it allow for multiple account log on, cut down the amount of memory it uses, clear our cache externally, and not take so long to get the updates installed. |
Alunis
Focused Annihilation Detrimental Imperative
10
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Posted - 2012.03.16 02:42:00 -
[35] - Quote
Endeavour Starfleet wrote:You know fools. I wonder how they are feeling at CCP when every time they remotely try to do anything to help people affected by an issue they get topics full of whiny fools, people demanding compensation (A PLEX for a day or two lost? WUT?) And other idiots who think their nonstandard PC setup full of software piracy and crap should run EVE as perfectly as a good standardized setup.
Do you not read? This launcher is going to mean less time pushing out fixes so they can push out smaller stuff and be able to get feedback instead of mixing it in with other stuff because its easier to do that. Better quality EVE at the cost of a good looking launcher that can keep you updated? Count me in.
Hey stupid.. take a moment to read what you're saying here.. go back.. rethink it.. and then come to realize you're a bloody tard..
First off CCP was told about these issues two months ago. They ignored them. Repeatedly. Oh they replied to people that were having the problem on the Sisi threads HOWEVER, CCP failed to act on reliable information which was coming quite a number of players about the data corruption issues and launcher failures.
So, let's examine your logic.. Oh wait.. You have none..
You don't put out a product with KNOWN ISSUES that with the number of people reporting issues could have ended up being a far larger group of people that CCP was lucky enough to actually end up affecting..
There are still people that are day three into not being able to play and CCP has done nothing to help. CCP offers up solutions that are HALF solutions which were authored by members of the community without giving credit to the peopling involved in coming up with reliable work arounds for their failures.
Now shut up and go back to your corner where you belong. You know jack and diddly squat about this issue.
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Siiee
Recycled Heroes
28
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Posted - 2012.03.16 02:50:00 -
[36] - Quote
devblog wrote:Since the Crucible 1.5 patch on Tuesday we have had more than 220,000 users log in to Tranquility with approximately 6,000 people having launcher issues. This is 6,000 too many and I want to apologise for the inconvenience to those users.
Just to be an ass I'd like to point out that in the past you've discontinued hardware support that effected more people than that, at the time "less than 3%" was no big deal.
CCP Cascade wrote:If we would have gone with the GÇ£Only display the Launcher window when there is an updateGÇ¥ players who wanted to have it stay would have had one time (per patch) to find the settings window and the many other useful options that are in there.
While I agree in general with you there, what's painful is how you've ignored the "correct" solution to the problem. As a computer using professional for many years I know the generally accepted system for welcome screens. You put a small checkbox on the main screen that is just labeled "Show this window at startup" There is no way that noone on the launcher team is aware of this, so the idea that the defacto standard interface for this exact thing was shot down hurts my head.
I don't see what the problem with accessing a hidden launcher is either. You already have "safe mode" eve shortcuts installed with the game, you put a "Eve Launcher" shortcut right next to it in your installed menu. Problem solved, crisis averted I don't even see any reason why the launcher could not look at the eve client configuration for a flag whether to launch or not. All you need is a new checkbox in the eve main client general settings of "always display launcher", then you don't even have to launch a separate application to turn it back on.
CCP Cascade wrote:We thought that this would be a too shy approach and actually not show off the feature and get people used to it.
If you make it good, people will use it. If you think that people won't go out of their way to use something on their own then perhaps it isn't as awesome-amazing-super-great as you think it is (and maybe forcing it on to start won't gain you any goodwill). However no CCP team in the recent past has understood this concept, so I'm not the least bit surprised.
CCP Cascade wrote:The other option which is called GÇ£Close the EVE Launcher after starting the EVE OnlineGÇ¥ was heavily debated internally. We chose to go with having it stay open after launch so that users would be able to start multiple clients more easily.
I already launch my eve client with one click. At best the launcher (in it's default configuration) adds one click to my multi-client startup (instead of just launching as many eve instances as I want I now have to launch the launcher and move over and click play multiple times) Even worse since the launcher blocks other launchers from starting I can't launch a 2nd eve client using different configuration files without manually closing the first launcher and opening a 2nd one >.< So really the only multi-clienters that you help with the launcher are the most casual ones who already hunt and pick through their entire start menu to launch each client. Even for someone who just double clicks a shortcut on their desktop the new system is more complicated.
If your launcher supported multiple client configurations, and automatically moved windows into predefined locations then you might have something. Until then you offer nothing that any self respecting multi-client user couldn't already do faster using built in OS tools.
Thankfully that's all resolved by digging in the options and fixing things the way they should be (thank God for that!) But I still find the choices of defaults and ignoring the well accepted way of doing things frustrating. |
Pyfintlyn Lukqplm
Center for Advanced Studies Gallente Federation
0
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Posted - 2012.03.16 03:07:00 -
[37] - Quote
Still have the issue. Repair tool does not run on a mac. Do I have to delete and reinstall???? Would really like to play. Thanks for working on a solution CCP. |
Vanessa Vansen
Cybermana
17
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Posted - 2012.03.16 05:17:00 -
[38] - Quote
What about the option to let the launcher window be available to launch multiple clients on mac?
And now that you may have settings different settings for each character, how about being able to copy them, so that you don't have to do all the setup over and over again? (XML prefered to DAT) |
TheLostPenguin
Surreal Departure
22
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Posted - 2012.03.16 10:22:00 -
[39] - Quote
Not a direct launcher issue exactly but still related so posting here in the hope this is still being read:
When I start up EVE if there's patching needed I see "Incompatible (Protocol)" as allways at the login screen, however the client instead of pointing me to run the launcher to patch prefers to dl and reinstall the whole launcher, how about making it check first to see whether there's a copy of the launcher already installed? |
Vyktor Abyss
The Abyss Corporation
82
|
Posted - 2012.03.16 10:47:00 -
[40] - Quote
You suggest you'll be able to push out more regular but smaller fixes etc...
My question is how will you manage version control and backups/rollbacks?
Suppose you introduce a fix that has a consequence of creating a new bug or issue (for example deleting all mine blueprints) which isn't picked up and flagged by the players for a few days later, during which time you've then deployed several other small fixes.
How do you go about restoring or rolling back since presumably your backups are daily during downtime? Do we players then have to wait days/week with the issue (for example having no mine blueprints) while you work out a method to restore without losing too many incremental patches?
I just sense you're only seeing the positives of being able to deliver patches quicker and not considering the potential drawbacks of less version control.
Already I had to download the launcher, then a patch for the launcher, then restart, then patch eve, then restart.... I'd rather be playing the game. |
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Skera
Century Mining Corporation
0
|
Posted - 2012.03.16 10:52:00 -
[41] - Quote
Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly..
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up..
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time...
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients...
Unhappy camper with the change.. |
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CCP Unifex
C C P C C P Alliance
86
|
Posted - 2012.03.16 11:32:00 -
[42] - Quote
Vyktor Abyss wrote:You suggest you'll be able to push out more regular but smaller fixes etc...
My question is how will you manage version control and backups/rollbacks?
Suppose you introduce a fix that has a consequence of creating a new bug or issue (for example deleting all mine blueprints) which isn't picked up and flagged by the players for a few days later, during which time you've then deployed several other small fixes.
How do you go about restoring or rolling back since presumably your backups are daily during downtime? Do we players then have to wait days/week with the issue (for example having no mine blueprints) while you work out a method to restore without losing too many incremental patches?
I just sense you're only seeing the positives of being able to deliver patches quicker and not considering the potential drawbacks of less version control.
Already I had to download the launcher, then a patch for the launcher, then restart, then patch eve, then restart.... I'd rather be playing the game.
Many of the quick, small updates we are looking at involve things like crash fixes rather than in-game content although not exclusively. This blog from a while ago shows you some of the tools we are putting in place for this. What we found was that getting those "One line fixes" for these problems out to our players was tying up huge amounts of resources due to our old method for pushing out updates. The size of the updates was often much larger than they will be with the new launcher system. This way we can react faster and have more people working on the things they should be doing.
The potential problems you list are still things we need to be very careful about but we are moving much more to a model where we can support small regular updates as well as the more traditional large expansions which happen a couple of times a year.
Senior Producer |
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CCP Unifex
C C P C C P Alliance
86
|
Posted - 2012.03.16 11:34:00 -
[43] - Quote
Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly..
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up..
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time...
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients...
Unhappy camper with the change..
The team are looking at this and other threads for feedback just like this and I'll go over and prod them now to take this into account. I know they have been looking at multiple account users already. Senior Producer |
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Lenore Leelu
Obsidian Dynamics
8
|
Posted - 2012.03.16 12:00:00 -
[44] - Quote
One Issue with the launcher that I have not seen addressed is this: None of the images or areas that are clearly intended to be links open up in a browser when clicked.
They open a blank page in IE on Windows 7 (64 bit)
They open fine however in Safari on OS X Lion. |
TheLostPenguin
Surreal Departure
22
|
Posted - 2012.03.16 12:34:00 -
[45] - Quote
Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly.
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up.
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time..
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients..
Unhappy camper with the change..
Stop running the launcher every time then, it's just wasting your time. Open up the shortcut you use for EVE and change the path to run "[appropriate path]\CCP\EVE\bin\ExeFile.exe" This assumes you run all your instances of EVE from the one install (which it sounds like you do), it will run the client directly taking you straight to the login screen w/o touching the launcher. Just bear in mind that if there IS a patch needed the client will annoyingly try to reinstall the launcher for you as i mentioned above, you can just close the client and run the launcher to get patched.
EDIT:Why when forum reloads a draft post (after eating it first time around) must it delete certain bits of punctuation? |
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CCP Atropos
C C P C C P Alliance
110
|
Posted - 2012.03.16 12:54:00 -
[46] - Quote
TheLostPenguin wrote:Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly.
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up.
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time..
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients..
Unhappy camper with the change.. Stop running the launcher every time then, it's just wasting your time. Open up the shortcut you use for EVE and change the path to run "[appropriate path]\CCP\EVE\bin\ExeFile.exe" This assumes you run all your instances of EVE from the one install (which it sounds like you do), it will run the client directly taking you straight to the login screen w/o touching the launcher. Just bear in mind that if there IS a patch needed the client will annoyingly try to reinstall the launcher for you as i mentioned above, you can just close the client and run the launcher to get patched. EDIT:Why when forum reloads a draft post (after eating it first time around) must it delete certain bits of punctuation? This works for now, but when we push out a patch, you still have to start the Launcher regardless. Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
110
|
Posted - 2012.03.16 12:57:00 -
[47] - Quote
Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly..
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up..
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time...
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients...
Unhappy camper with the change.. How have you got your install setup? Do you have one install that you run 6 times? 6 separate installs? Where is it installed? Program Files? Somewhere else?
I'm really curious about your configuration, since one of the issues we've encountered, is that without official support for multiple account holders who love to multibox, everyone has gone out and in a lot of cases, rolled their own solutions. I've seen people using batch scripts to launch multiple clients, bypassing and going straight to ExeFile.exe versus people installing to multiple drives, and then others using hard/softlinks or junctions. Each one poses different problems, so the more information you can give us on your setup, the better we can understand what you're doing and why, and come up with an appropriate solution.
Software Engineer, Core Infrastructure, Team Special Circumstances |
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Divi Filus
New Xenocracy
0
|
Posted - 2012.03.16 13:25:00 -
[48] - Quote
Posting this here, because CCP apparently cba to check their own thread in the appropriate forum, and apparently this is of too little concern for the issues thread: Mac users are still stuck with launcher version 1.04, which does not give us the option to bypass the launcher unless there is a patch. When can we expect this feature? |
Vanessa Vansen
Cybermana
17
|
Posted - 2012.03.16 13:40:00 -
[49] - Quote
Divi Filus wrote:Posting this here, because CCP apparently cba to check their own thread in the appropriate forum, and apparently this is of too little concern for the issues thread: Mac users are still stuck with launcher version 1.04, which does not give us the option to bypass the launcher unless there is a patch. When can we expect this feature?
And as mentioned before, there is no option for the launcher window to stay open for mac. At the moment I have to re-start the whole app, instead of just clicking play to run another instance of the actual eve client.
And, as mentioned above by Skera, it would be great to just click "Play" x-times and have x eve clients a few seconds later, instead of having to wait that one client is up and running before being able to start the next one. |
taintedms
Army of the 4 Races Revival Of The Talocan Empire
4
|
Posted - 2012.03.16 15:18:00 -
[50] - Quote
Alright, so good decision or not here is the only issue i am seeing ATM.
I have a junction setup (as per suggestion from the eve wiki about how to dual box). The path it created for the second client ends up being C:\CCP\EVE and C:\CCP\EVE2
If i launch both clients at the same time it attempts to install the update for both, causing both to break. The only way to fix this is to run the repair tool on both.
There needs to be a mechanic built in that identifies if another instance of the launcher has been opened, and if so do not attempt to patch (perhaps notify that only one client can be open while patching). At the least this will save time by not having to run the repair tool, and will allow us dual box guys to still open both clients at the same time without worrying about breaking the launcher update process. |
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CCP Cascade
100
|
Posted - 2012.03.16 15:54:00 -
[51] - Quote
Hi all,
At 14:20 GMT today (16 march), we released the new version of the Launcher 1.11. There is no update for Mac and we will be looking closer at Mac over the next couple of days and potentially releasing an update to it next week.
Launcher 1.11 Patch Notes:
- Numerous fixes to the Launcher self-update mechanism
- Fixed an error where the browser process spawned by clicking links in the Launcher inherited the file handles of the Launcher itself, causing permissions conflicts while patching.
- Properly managing paths with a variety of unexpected characters such that the Launcher doesn't assume that a process is running from the folder under its purview.
- The Launcher needlessly held onto the handles of processes that it suspected were running from the directory under its purview. This has been corrected.
- Added logging of HTTP Headers such that we're better able to debug Firewall/Router/Antivirus interference.
- Forced the Launcher's embedded browser to log to the EVE/launcher folder, reducing interference with the patching process, and removing clutter.
- Changed the method by which we delete old files before they're successfully patched.
- Reduced the amount of time we wait for the Launcher to attempt to send logs to a hard limit of 3 seconds.
- We now request non-cached copies of all meta-data files from the web, which should reduce instances of the Repair Tool or Launcher erroneously patching to a previous version.
- The Launcher has been further hardened to closure during various stages of execution.
Associate Technical Producer - Core Technology Group |
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TheLostPenguin
Surreal Departure
22
|
Posted - 2012.03.16 16:08:00 -
[52] - Quote
CCP Atropos wrote:TheLostPenguin wrote:Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly.
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up.
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time..
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients..
Unhappy camper with the change.. Stop running the launcher every time then, it's just wasting your time. Open up the shortcut you use for EVE and change the path to run "[appropriate path]\CCP\EVE\bin\ExeFile.exe" This assumes you run all your instances of EVE from the one install (which it sounds like you do), it will run the client directly taking you straight to the login screen w/o touching the launcher. Just bear in mind that if there IS a patch needed the client will annoyingly try to reinstall the launcher for you as i mentioned above, you can just close the client and run the launcher to get patched. EDIT:Why when forum reloads a draft post (after eating it first time around) must it delete certain bits of punctuation? This works for now, but when we push out a patch, you still have to start the Launcher regardless.
Indeed you still require running the launcher to patch, but the rest of the time it's quicker and easier to run the exe directly, hopefully you guys aren't planning to spam patches every other day or anything like that, running the launcher once per week if you've sent out a patch sounds fine, and faster startups the rest of the time
ps if there is any consideration to abandon the current weekly schedule for patch deployment please reconsider, it's annoying when you have to push out patches more frequently to fix serious breakages, but entirely understandable. Please don't think that because it got easier from your end to deploy stuff that players want to be waiting for patching every day.
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Achaiah7
Interwebs Cooter Explosion Fatal Ascension
2
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Posted - 2012.03.16 16:17:00 -
[53] - Quote
Sturmwolke wrote:Live deployment with no Plan B ... or Plan C. What happened?
Those users facing patch issues could have been given the option for manual download and have the launcher bypassed altogether. The repair tool should remain independent of the launcher processes in cases where the launcher may/would fail - its more mature in terms of use.
Now, I've noticed that each time you start EVE (through eve.exe shorcut), it actually latches onto the launcher (presumably to check for updates), even though you've set the launcher to "Only display launcher when there is an update". This to me, looks like an Achilles heel .... especially when your code is still immature.
An option to COMPLETELY BYPASS the launcher to start the game (after making sure repair has updated it) should exist.
+1 on this. I have not had a successful patch process yet. My PC client deleted all of my settings and I had to re-do every keyboard shortcut, window layout etc. for all of my chars. :( :( :( My Mac client patched correctly then died and now I cannot launch EVE at all... the launcher comes up but when it tries to launch EVE, the game crashes without warning.
Seriously CCP, please release beta versions or test your stuff more before plunging head-first into a new setup. E.g. option of bypassing the launcher would have been a very nice feature for those of us who are having issues. |
Daniel O'Sullivan
Blue Lotus Industries New Eden's Industrial Alliance
1
|
Posted - 2012.03.16 16:23:00 -
[54] - Quote
Noticed launcher said no players online (despite the fact im on line!)SO closed the launcher to restart it and now i'm getting this error.....
"No connection could be made to the content server. Please make sure that your Internet connection is up and restart the Launcher." |
Jaxun Shadoweyes
Ordo Ars Scientia Ordo Magna
0
|
Posted - 2012.03.16 16:23:00 -
[55] - Quote
Launcher feature request: please let me use the launcher as a sort of password locker.
Instead of a single Play button, I would like to have separate Play buttons that I can associate with each of my accounts, so that I can avoid typing so many passwords when I sit down for a few minutes of quick multi-toon mission-running squeezed in before falling asleep.
(Were there already command-line params that would help with this? Were they made obsolete by the launcher?)
To make this more "secure", the launcher could optionally have a single password that I enable if I'm anticipating that anyone else could access my computer.
Thanks!
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E man Industries
SeaChell Productions
222
|
Posted - 2012.03.16 16:36:00 -
[56] - Quote
none of these issues but the launcher has made opening 2 clients much harder. Have to open one fully and close the launcher then open the other rather than just selecting both from my start menu and they both load to log in.
Need more-ádecent content a casual player can access in a 1-2h play period that is actually fun and contributes to long term personal and corp goals. This applies to PvE and PvP. |
Silenciel
Penguins at school
0
|
Posted - 2012.03.16 17:09:00 -
[57] - Quote
My little personal case.
Two accounts and two directories.
The first was "correctly" patched. The second has failed both with patch and repair.
So delete the second and copy the first, then ok.
Why "correctly"' ?
Because the patch is not enough applied from a second place (in document and setting) but only in the game directory. The consequence was my hard disk yelling at moon. My C and D are not on the same hard disk and before this patch, patchs were quietly installed.
Please, let us set the place of the destination and application patch !
For two directory, it's boring, too. Patch the first, ok, second directory : go quickly in options, import the patch from the first directory and let's patch, wich erase anything done until patch import... It was really more simple before.
Sorry for my bad english, not my first langage. |
MRohCRACKER Kriewald
Royal Alans Photonautics Engineers
0
|
Posted - 2012.03.16 18:20:00 -
[58] - Quote
Ok, I solved this issue where the full installer was broken and did manually install it but now another issue has arise and that is, When I go to update my EVE client the update downloads and then finishes then the same update reappears as if i never downloaded it. So ultimately I'm stuck in a loop.
Any Advice or help would be nice.
Thank you. |
Alnurial
One-Corp
0
|
Posted - 2012.03.16 19:13:00 -
[59] - Quote
Lenore Leelu wrote:One Issue with the launcher that I have not seen addressed is this: None of the images or areas that are clearly intended to be links open up in a browser when clicked.
They open a blank page in IE on Windows 7 (64 bit)
They open fine however in Safari on OS X Lion.
I also have this problem on Windows 7 (64 bit). My default browser is Opera. Why is the Eve Launcher attempting to use IE rather than the default? |
Skera
Century Mining Corporation
0
|
Posted - 2012.03.16 19:40:00 -
[60] - Quote
CCP Atropos wrote:Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly..
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up..
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time...
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients...
Unhappy camper with the change.. How have you got your install setup? Do you have one install that you run 6 times? 6 separate installs? Where is it installed? Program Files? Somewhere else? I'm really curious about your configuration, since one of the issues we've encountered, is that without official support for multiple account holders who love to multibox, everyone has gone out and in a lot of cases, rolled their own solutions. I've seen people using batch scripts to launch multiple clients, bypassing and going straight to ExeFile.exe versus people installing to multiple drives, and then others using hard/softlinks or junctions. Each one poses different problems, so the more information you can give us on your setup, the better we can understand what you're doing and why, and come up with an appropriate solution.
I use the same client for all 6 instances. And its located on a seperat disk, an ssd actually. in k:\games\eve-online.
And yes i was running the eve.exe in the main folder. |
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Skera
Century Mining Corporation
0
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Posted - 2012.03.16 19:42:00 -
[61] - Quote
TheLostPenguin wrote:Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly.
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up.
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time..
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients..
Unhappy camper with the change.. Stop running the launcher every time then, it's just wasting your time. Open up the shortcut you use for EVE and change the path to run "[appropriate path]\CCP\EVE\bin\ExeFile.exe" This assumes you run all your instances of EVE from the one install (which it sounds like you do), it will run the client directly taking you straight to the login screen w/o touching the launcher. Just bear in mind that if there IS a patch needed the client will annoyingly try to reinstall the launcher for you as i mentioned above, you can just close the client and run the launcher to get patched. EDIT:Why when forum reloads a draft post (after eating it first time around) must it delete certain bits of punctuation?
I've set it up for only launch the launcher when update is present, and the exefile thing does not work.. |
Aya Chelien
Firestorm Wrecker Service Firestorm Federation
0
|
Posted - 2012.03.16 22:02:00 -
[62] - Quote
I've got a couple of issues with the launcher as well. I have a Steam client.I bought the game over Steam for a good reason: I use the overlay to chat with people instead of trying to screw around with the PM system. I also use it to take and share screenshots, as well as watching any youtube videos my corpmates link in-game, seeing as EvE's built-in browser doesn't support Flash. The first problem is related to this. Simply put, with the launcher, the Steam overlay just doesn't work. The game no longer responds to Shift-Tab like it should, forcing me to alt-tab instead. Annoying.
Secondly, the launcher is unnecessary for Steam users such as myself. Steam supports the very thing you brought the launcher out to accomplish. Steam can handle deploying those tiny patches in a nice, timely manner. So why must Steam users put up with the launcher when Steam can already do everything the Launcher was built to do? |
MailDeadDrop
Rage and Terror Against ALL Authorities
27
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Posted - 2012.03.17 04:14:00 -
[63] - Quote
I, too, have the problem "clicking on Launcher links (like news items) opens a blank IE browser. Frustratingly, the launcher doesn't have any sort of right-click menu item for the links where one might find a "Copy URL" option. (Seriously CCP? Are your programmers that bad?)
I also had both my accounts' settings nuked with this most recent launcher update. Right back to "Scroll down to accept EULA" nuked. Full screen. Audio enabled. Horribad music blaring in my headphones. Seriously CCP? Are your QA people that incompetent?
MDD |
Binary Blade
The Hidden Stars
0
|
Posted - 2012.03.17 14:36:00 -
[64] - Quote
I have the same problem with the launcher and i cant log into eve with my char skill queue ended.
CCP should allow us to update skills queue thru evegate. OR atleast at times like this where players having hard time loggin. |
Bellasarius Baxter
Zilog Enterprises
11
|
Posted - 2012.03.18 17:44:00 -
[65] - Quote
I am not one of those ith problems with the launcher, but just today, at the emergency reboot, I noticed that the launcher and the client didnt seem to get the Online status for the server from the same place.
The launcher stated "ONLINE: xxxxx players, but the client said "Status: unknown". Restarting the launcher did not clear that up, and it remained like that for several minutes.
Aside from that, I wuold suggest moving the MODT from the client to the launcher, to keep it on the same page as the server status of the launcher.
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DCThunder
Agent-Orange Nabaal Syndicate
0
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Posted - 2012.03.18 21:40:00 -
[66] - Quote
My problem is is wants me to close my exefile.exe before it will add the newest patchfix. But I didn't even know this file was open. Any suggestions? |
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CCP Atropos
C C P C C P Alliance
111
|
Posted - 2012.03.19 13:46:00 -
[67] - Quote
Aya Chelien wrote:I've got a couple of issues with the launcher as well. I have a Steam client.I bought the game over Steam for a good reason: I use the overlay to chat with people instead of trying to screw around with the PM system. I also use it to take and share screenshots, as well as watching any youtube videos my corpmates link in-game, seeing as EvE's built-in browser doesn't support Flash. The first problem is related to this. Simply put, with the launcher, the Steam overlay just doesn't work. The game no longer responds to Shift-Tab like it should, forcing me to alt-tab instead. Annoying. We're currently working on resolving the Steam overlay issue.
Aya Chelien wrote:Secondly, the launcher is unnecessary for Steam users such as myself. Steam supports the very thing you brought the launcher out to accomplish. Steam can handle deploying those tiny patches in a nice, timely manner. So why must Steam users put up with the launcher when Steam can already do everything the Launcher was built to do? EVE isn't that closely integrated with Steam to make use of their patching process. This might change at some point to employ exactly the benefits you listed, but it isn't right now, and hasn't been in the past. If this changes, and we integrate with the Steam patching process, we'll announce it at that time. Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
111
|
Posted - 2012.03.19 13:47:00 -
[68] - Quote
Bellasarius Baxter wrote:I am not one of those ith problems with the launcher, but just today, at the emergency reboot, I noticed that the launcher and the client didnt seem to get the Online status for the server from the same place.
The launcher stated "ONLINE: xxxxx players, but the client said "Status: unknown". Restarting the launcher did not clear that up, and it remained like that for several minutes.
Aside from that, I wuold suggest moving the MODT from the client to the launcher, to keep it on the same page as the server status of the launcher.
The webpage that's loaded inside the Launcher gets the status via the API, where as the client gets it via a different means. Our Web team created the page, so I can't really comment on any of the technical decisions about beyond what I've said already Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
111
|
Posted - 2012.03.19 13:50:00 -
[69] - Quote
MailDeadDrop wrote:I, too, have the problem "clicking on Launcher links (like news items) opens a blank IE browser. Frustratingly, the launcher doesn't have any sort of right-click menu item for the links where one might find a "Copy URL" option. (Seriously CCP? Are your programmers that bad?)
The issue is due to Windows registry not returning what we expected.
Alnurial wrote:Lenore Leelu wrote:One Issue with the launcher that I have not seen addressed is this: None of the images or areas that are clearly intended to be links open up in a browser when clicked.
They open a blank page in IE on Windows 7 (64 bit)
They open fine however in Safari on OS X Lion. I also have this problem on Windows 7 (64 bit). My default browser is Opera. Why is the Eve Launcher attempting to use IE rather than the default?
We query the registry to get the associated application for handling html, as returned by HKEY_CLASSES_ROOT\http\shell\open\command. It seems that not all browsers update this entry which is why you're finding it being opened by Internet Explorer and not your chosen default browser.
We're working on a solution for this so you should see it resolved soon. Software Engineer, Core Infrastructure, Team Special Circumstances |
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CCP Atropos
C C P C C P Alliance
111
|
Posted - 2012.03.19 15:38:00 -
[70] - Quote
Skera wrote:CCP Atropos wrote:Skera wrote:Im actually frustrated with the pice of crap to be honest... The new launcher makes the starting of my eve experience lengthy to put it mildly.
Launching 6 accounts before was only a matter of single clicking my icon 6 times, and then 6 clients would ramp up on my screen and load up.
Now i have to wait for EACH client to fully load before i can click again, or i will get a warning that there can only be one launcher instance of the game at any given time..
That means that in stead of taking maybe 30 seconds to launch 6 clients, i now have to spend almost 2 min to launch my clients..
Unhappy camper with the change.. How have you got your install setup? Do you have one install that you run 6 times? 6 separate installs? Where is it installed? Program Files? Somewhere else I'm really curious about your configuration, since one of the issues we've encountered, is that without official support for multiple account holders who love to multibox, everyone has gone out and in a lot of cases, rolled their own solutions. I've seen people using batch scripts to launch multiple clients, bypassing and going straight to ExeFile.exe versus people installing to multiple drives, and then others using hard/softlinks or junctions. Each one poses different problems, so the more information you can give us on your setup, the better we can understand what you're doing and why, and come up with an appropriate solution I use the same client for all 6 instances. And its located on a seperat disk, an ssd actually. in k:\games\eve-online And yes i was running the eve.exe in the main folder.
So, correct me if I'm wrong, but your current process is to start the Launcher and then to click the play button 6 times? Or do you have the Launcher configured to only show if there's an update
I just tried it on my computer and simply waited for the splash screen to disappear before starting another client )by clicking the play button) Software Engineer, Core Infrastructure, Team Special Circumstances |
|
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Aya Chelien
Firestorm Wrecker Service Firestorm Federation
0
|
Posted - 2012.03.19 20:45:00 -
[71] - Quote
CCP Atropos wrote:Aya Chelien wrote:I've got a couple of issues with the launcher as well. I have a Steam client.I bought the game over Steam for a good reason: I use the overlay to chat with people instead of trying to screw around with the PM system. I also use it to take and share screenshots, as well as watching any youtube videos my corpmates link in-game, seeing as EvE's built-in browser doesn't support Flash. The first problem is related to this. Simply put, with the launcher, the Steam overlay just doesn't work. The game no longer responds to Shift-Tab like it should, forcing me to alt-tab instead. Annoying. We're currently working on resolving the Steam overlay issue. Aya Chelien wrote:Secondly, the launcher is unnecessary for Steam users such as myself. Steam supports the very thing you brought the launcher out to accomplish. Steam can handle deploying those tiny patches in a nice, timely manner. So why must Steam users put up with the launcher when Steam can already do everything the Launcher was built to do? EVE isn't that closely integrated with Steam to make use of their patching process. This might change at some point to employ exactly the benefits you listed, but it isn't right now, and hasn't been in the past. If this changes, and we integrate with the Steam patching process, we'll announce it at that time.
sweeeet |
stoxxine
OLVI industries
3
|
Posted - 2012.03.20 18:37:00 -
[72] - Quote
This may be old news, but the launcher, when left alone, should look if there is a new version periodically. Say, daily around 1230 UTC. If updates are to be downloaded, it should commence, automatically. Not wait for the user to come around and get annoyed waiting. =D Disclaimer: The above was probably written drunk or by a friend on my pc or a hacker. No warranty for any misinformation provided. |
Voxinian
4
|
Posted - 2012.03.21 12:13:00 -
[73] - Quote
MailDeadDrop wrote:I, too, have the problem "clicking on Launcher links (like news items) opens a blank IE browser. Frustratingly, the launcher doesn't have any sort of right-click menu item for the links where one might find a "Copy URL" option. (Seriously CCP? Are your programmers that bad?)
Dito here, I still get IE when clicking a link with a blank page, like the patch notes. I have to click the patch link on the client as it always was, launcher wont work. Other then that the launcher works fine.
|
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.21 13:32:00 -
[74] - Quote
Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. |
DarkChaos420
Bull Market Profiteers MPA
0
|
Posted - 2012.03.21 13:40:00 -
[75] - Quote
Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
still having the issue i uninstalled the game after the first patch and instaled fresh from the website it worked untill you patched this crap again i dont want to have to uninstall and reinstall everytime you patch the damn game remove the stupid launcher go back to the old version fix your ******* bugs do more testing then after all that is said and done solve what ever problems arise after more testing you try to put it on the market and if more problems arise well your screwed cause you cant sell a busted jar of pickles you just have to throw it away and fill the shelf with what works.... |
indothai
Center for Advanced Studies Gallente Federation
0
|
Posted - 2012.03.21 13:55:00 -
[76] - Quote
Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER! |
|
CCP Nestor
C C P C C P Alliance
0
|
Posted - 2012.03.21 16:32:00 -
[77] - Quote
Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem.
Hi Thanater Talvanen,
Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated.
- CCP Nestor |
|
DarkChaos420
Bull Market Profiteers MPA
0
|
Posted - 2012.03.22 00:20:00 -
[78] - Quote
Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
same issue from the first patch |
Joe D'Trader
Dreddit Test Alliance Please Ignore
82
|
Posted - 2012.03.22 00:59:00 -
[79] - Quote
DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
same issue from the first patch
Farily similar issue as well... my queue is running on fumes |
Kenji L'arc
Dallas Company
1
|
Posted - 2012.03.22 03:53:00 -
[80] - Quote
CCP Nestor wrote:Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. Hi Thanater Talvanen, Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated. - CCP Nestor
http://pastebin.com/nACsWsiF
These are mine 0 to 25 infinite loop. |
|
DarkChaos420
Bull Market Profiteers MPA
0
|
Posted - 2012.03.22 03:59:00 -
[81] - Quote
Joe D'Trader wrote:DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
same issue from the first patch Farily similar issue as well... my queue is running on fumes
yea i get the same issue when i run the repair too so im screwed unless i want to uninstall and reinstall the game every time they patch |
Alunis
Focused Annihilation Detrimental Imperative
41
|
Posted - 2012.03.22 07:10:00 -
[82] - Quote
Kenji L'arc wrote:CCP Nestor wrote:Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. Hi Thanater Talvanen, Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated. - CCP Nestor http://pastebin.com/nACsWsiFThese are mine 0 to 25 infinite loop.
The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there.
CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.22 14:42:00 -
[83] - Quote
CCP Nestor wrote:Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. Hi Thanater Talvanen, Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated. - CCP Nestor Thanks for your attention on this. Unfortunately my launcher cache is 13MB, and pastebin only allows 0.5MB to unpaid users. Is there something specific you're looking for so I can excise it? |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.22 14:48:00 -
[84] - Quote
Alunis wrote:Kenji L'arc wrote:CCP Nestor wrote:Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. Hi Thanater Talvanen, Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated. - CCP Nestor http://pastebin.com/nACsWsiFThese are mine 0 to 25 infinite loop. The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there. CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you.
It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. |
|
CCP Nestor
C C P C C P Alliance
0
|
Posted - 2012.03.22 15:18:00 -
[85] - Quote
Thanater Talvanen wrote:Alunis wrote:Kenji L'arc wrote:CCP Nestor wrote:Thanater Talvanen wrote:Am I in the minority dealing with the launcher patch progress still getting to 25% and then looping back to 0%? Is there a fix that I just don't know about? The strange thing is that this looping behavior occurs at work, and if I walk down the street to Starbucks with my laptop the laucher patches just fine. Then I can come back to work and play on breaks and at lunch with no problem. Hi Thanater Talvanen, Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated. - CCP Nestor http://pastebin.com/nACsWsiFThese are mine 0 to 25 infinite loop. The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there. CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you. It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5.
This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. |
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Denis en Marland
Fair People Hard Alliance
0
|
Posted - 2012.03.22 15:48:00 -
[86] - Quote
DarkChaos420 wrote:Joe D'Trader wrote:DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
same issue from the first patch Farily similar issue as well... my queue is running on fumes yea i get the same issue when i run the repair too so im screwed unless i want to uninstall and reinstall the game every time they patch
So, I think, I can help you and other players with the same error. In other thread someone recommend utility from Microsoft: Handle.exe to explore which file are locked. So, in my case it was './script/compiled.code'. I just deleted that and rerun repair.exe.
How to use this utility? Huh, its too hard to explain, because my english skills too small... just run repair.exe and wait, until process hung (after that will be error) and in that moment run in Command Line (cmd.exe with Administrator privileges) this command: handle.exe -p repair.exe and read what file in game directory currently readed by repair.exe. This is your problem file. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.22 16:07:00 -
[87] - Quote
CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:Kenji L'arc wrote:CCP Nestor wrote:
Hi Thanater Talvanen,
Could you paste your launcher.log file found in launcher/cache under the EVE Client directory to Pastebin and post the link to it here? We are looking into these looping-issues and any extra log-files are greatly appreciated.
- CCP Nestor
http://pastebin.com/nACsWsiFThese are mine 0 to 25 infinite loop. The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there. CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you. It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. |
Satch73
Industrial Bastards 73
0
|
Posted - 2012.03.22 17:03:00 -
[88] - Quote
indothai wrote:Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER!
I have the same problem, initially had the loop problem, but was fixed with the release of the launcher update end of last week. All 3 clients worked fine without problems. Tried to go online today and now it's back to the looping problem when it tried to patch to the latest release! |
Famished
Aliastra Gallente Federation
0
|
Posted - 2012.03.22 21:37:00 -
[89] - Quote
Is there any information I can get on why when I press play on the launcher, I get the game loading splash screen then nothing afterwards?
I have an instance of exefile.eve running in the processes tab in task manager but nothing else. There is no repair issue as far as with running repair.exe 3.45 and i'm running the current launcher v.1.13
I also have no Anti-virus even on the comp (fresh install) I copied the CCP file from a working HDD from another computer (if that helps) and no previous versions of eve on it besides the super-fail intaller and payload executables(thats a whole other eve issue)
Also i can run eve on another computer (so no router issues)
Appreciate the help, from anyone :P |
Denis en Marland
Fair People Hard Alliance
0
|
Posted - 2012.03.23 04:07:00 -
[90] - Quote
Famished wrote:Is there any information I can get on why when I press play on the launcher, I get the game loading splash screen then nothing afterwards?
I have an instance of exefile.eve running in the processes tab in task manager but nothing else. There is no repair issue as far as with running repair.exe 3.45 and i'm running the current launcher v.1.13
I also have no Anti-virus even on the comp (fresh install) I copied the CCP file from a working HDD from another computer (if that helps) and no previous versions of eve on it besides the super-fail intaller and payload executables(thats a whole other eve issue)
Also i can run eve on another computer (so no router issues)
Appreciate the help, from anyone :P
User rights on folder with game is correct, I suggest? Maybe EVE.EXE can't read some files because haven't right permissions?
Also, its better to place game folder in path without non-ascii symbols, like national characters. Like 'C:\CPP\TQ\'. |
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CCP Nestor
C C P C C P Alliance
0
|
Posted - 2012.03.23 11:43:00 -
[91] - Quote
Satch73 wrote:indothai wrote:Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER! I have the same problem, initially had the loop problem, but was fixed with the release of the launcher update end of last week. All 3 clients worked fine without problems. Tried to go online today and now it's back to the looping problem when it tried to patch to the latest release!
Hi Satch73,
Are you still having issue with this in the v1.13 of the launcher (Have you tried using the launcher today)?
-CCP Nestor |
|
indothai
Center for Advanced Studies Gallente Federation
0
|
Posted - 2012.03.23 15:01:00 -
[92] - Quote
CCP Nestor wrote:Satch73 wrote:indothai wrote:Game was working a day ago, now I'm having problems with the launcher looping at 25%. I'm doing my best to contain myself from expressing obscenities, I tried to submit a support ticket but that too failed!
I wish you guys would thoroughly test your software before pushing out to production.
To the point, how can I get a credit for 4 non playable days and counting?!
Can anyone that works for CCP provide a link HERE to where I can demand refund for my non playable days!
kind regards YOUR PAYING CUSTOMER! I have the same problem, initially had the loop problem, but was fixed with the release of the launcher update end of last week. All 3 clients worked fine without problems. Tried to go online today and now it's back to the looping problem when it tried to patch to the latest release! Hi Satch73, Are you still having issue with this in the v1.13 of the launcher (Have you tried using the launcher today)? -CCP Nestor
New error message: [url]http://imageshack.us/photo/my-images/826/eveerror01.jpg/[/url] |
SuperSpy00bob
North Eastern Swat Pandemic Legion
22
|
Posted - 2012.03.23 15:06:00 -
[93] - Quote
Why did CCP change the launcher splash screen to be always-on-top in the latest launcher update? I used to be able to launch a second (or third, or sixth) eve client, then re-focus the first client and continue working while the new client loads. Now, I pretty much have to wait for the stupid splash screen to go away before doing anything, which is pretty annoying. |
Touring Eve
New Angel Genesis
0
|
Posted - 2012.03.25 01:04:00 -
[94] - Quote
Just installed EVE on a laptop with a fresh installation of Windows Vista X64 When I run eve the launcher comes up and displays "client ready" When I try to launch eve the splash screen appears and disappears nothing else happens. If I open the task manager it shows exefile as running and subsequent attempts to launch happen the same with a new process exefile added to the list. If I restart the computer and run the repair tool nothing happens on my screen, if I look in task manager it appears there for a very short time and disappears.
I don't see any errors anywhere. Please tell me what I should do, I want to play eve. |
Famished
Aliastra Gallente Federation
0
|
Posted - 2012.03.25 07:42:00 -
[95] - Quote
Ok I got tired of the installer and launcher not working on a clean comp, so I copied the programsfiles(x86)/CCP folder as well as the Users/[username]/appdata/local/CCP folder and placed them in their approipriate place in the new comp.
The launcher loads perfectly, but when I press play I get the splash screen then noithing happens. I do have a exefile.exe appearing in task manager. Other than that nothing.
Is there anyone that has installed eve this way?
This was the alternate method CCP prescribed if all else failed so a CCP response would be appreciated, or obviously anyone that knows. |
Dapto
ANZAC ALLIANCE Executive Outcomes
0
|
Posted - 2012.03.25 10:50:00 -
[96] - Quote
Ok I've removed all CCP/eve files twice and re-downloaded them this i have to do manually as the excutable file down not work. The repair tool does not work. Now i wish i hadnt paid for another year 3 weeks ago as it seems it a game i can no longer play due to the new launcher not working at all. It was working up until the last patch on the 21st. Dont know what the hells going on it get to 6/7 of the dl then kicks me off the net completely. Either fix it or give my money back its that simple.
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NecpocK
Black Thorne Corporation Black Thorne Alliance
0
|
Posted - 2012.03.25 11:44:00 -
[97] - Quote
Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem.
Repair doesn't work.
For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest.
Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1
Here's the log file:
Launcher.log |
NecpocK
Black Thorne Corporation Black Thorne Alliance
0
|
Posted - 2012.03.25 11:56:00 -
[98] - Quote
NecpocK wrote:Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem. Repair doesn't work. For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest. Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1 Here's the log file: Launcher.log
P.S. i had to put brackets around < > in string because of HTML conflicts. |
DarkChaos420
Bull Market Profiteers MPA
0
|
Posted - 2012.03.26 14:14:00 -
[99] - Quote
so i still have not even seen a reply about my problem and ive had the same problem since since the first of this mess reinstalling helped untill they patched again and the launcher still has permission problems i have tried everything posted in like 3-4 different threads |
Siobhan MacLeary
BRG Corp Acquisition Of Empire
0
|
Posted - 2012.03.27 03:04:00 -
[100] - Quote
Hi there, just started having some errors today.
Launcher Error
When I try to run the repair.exe, I get this lovely error in the log file:
Repair.exe Error
I have no clue what to do. |
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Samillian
Moonshine Industries The Last Chancers.
108
|
Posted - 2012.03.29 10:29:00 -
[101] - Quote
Launcher downloads and installs patch when client is run I get this or something very similar to this (now at work unable to access system for more accurate details but seems to be same problem):
DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
Upon running repair tool am informed that a new version is available, as this is downloaded it locks my system up completely and have to reboot. Updated repair tool can be found in appropriate directory but fails to run and locks system up again.
Windows 7, 32bit. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.29 12:58:00 -
[102] - Quote
Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there. CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you. It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had. |
Kenji L'arc
Dallas Company
1
|
Posted - 2012.03.29 15:05:00 -
[103] - Quote
Thanater Talvanen wrote:Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:
The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there.
CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you.
It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had.
Same, i just got mine Bugs report filtered as well!!!
btw, here is the launcher log. Please do something CCP!!!
http://pastebin.com/YDMvmbQd
WHY DO I HAVE TO DOWNLOAD WHOLE INSTALLER FOR EVERY SINGLE UPDATE?!!!!! |
DeltaW7
FACTS on EVE
0
|
Posted - 2012.03.29 18:34:00 -
[104] - Quote
still having problems with the launcher failing to install the patch, (same problem as the poster above)
None of the workarounds work. The repair tool does nothing
Please give us a link where we can download the patch file and install manually |
DeltaW7
FACTS on EVE
0
|
Posted - 2012.03.29 19:40:00 -
[105] - Quote
so when is CCP going to fix this ? |
Darth Skorpius
Legion of Darkwind Order of the Void
67
|
Posted - 2012.03.29 23:00:00 -
[106] - Quote
This isn't an issues perse, but it would be great if oyu coudl give the launcher an option to peroidically check for updates, rather than just when it is launched. if this should already be happening, then thisis def in the right place Follow my Adventures in New Eden! http://www.skorpiuschronicles.com/
Baa Means Baa! |
indothai
Center for Advanced Studies Gallente Federation
0
|
Posted - 2012.03.30 00:03:00 -
[107] - Quote
Having problems starting the game.
The game informed a patch is ready to be downloaded, I proceeded to download it.
After finishing the download, it started the patching/downloading progress..... got error message at the end.
I'm assuming I need to go and download 4.5GB again.
So... is this a new feature of the game?, prevent me from playing it so that I'll want to play it even more!
yeah...sure.. all this makes me want to jump all over that "Power of 2 Offer" real quick. |
Atnal
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.30 02:41:00 -
[108] - Quote
Quote:Exception in thread Thread-3: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
No handlers could be found for logger "zsync" Exception in thread Thread-9: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-15: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-21: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Exception in thread Thread-27: Traceback (most recent call last): File "threading.pyc", line 530, in __bootstrap_inner File "threading.pyc", line 483, in run File "zsync\readFromUrl.pyc", line 117, in DownloadPart File "zsync\readFromUrl.pyc", line 136, in _DownloadPart File "zsync\zsync.pyc", line 522, in callback TypeError: Error while decompressing: 1
Received this error when attempting to run the repair tool. I did a new install of EVE from Steam, patching 273475 to 356445. OS is Win7 x64. |
Thanater Talvanen
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.30 12:55:00 -
[109] - Quote
Thanater Talvanen wrote:Thanater Talvanen wrote:CCP Nestor wrote:Thanater Talvanen wrote:Alunis wrote:
The data corruption issue is likely related to SPI filtering in your router or an AV / Firewall security package running on your computer which does protocol filtering. Try disabling them, download a new version of the repair tool, drop it into your Eve directory, and run it from there.
CCP is aware of this issue and they have yet to take any real action to fix it. Hopefully this is a easy fix for you.
It must be the router since the same AV/Firewall software runs on my laptop whether I'm in the office or not, and I have no problem patching out of the office. I hope CCP's interest leads to a fix, as I could patch just fine at work before 1.5. This could be related to proxies, but I cannot confirm it at this stage. If you could submit a bug-report at bugs.eveonline.com with the launcher.log file attached, I could use that in our ongoing investigation. Done. Report ID is 131002. CCP Nestor, why did you ask me to create a bug report when it was just going to be filtered and the issue not fixed? Here I am again, back at work where patching used to work before Crucible 1.5, AND IT'S STILL NOT WORKING. If CCP was trying to come up with the perfect way to **** off their clientele they couldn't have done a better job. Bugs happen. I get it. But it's how you deal with them that counts. And so far this is the worst customer service response I've ever had. This is so frigging annoying. Daily patches, daily reminders of how incompetent CCP is. |
Atnal
Deep Core Mining Inc. Caldari State
0
|
Posted - 2012.03.30 19:10:00 -
[110] - Quote
I can verify now the original issue is now resolved with the Steam client. Works beautifully now. |
|
Sianarra
Federal Defense Union Gallente Federation
0
|
Posted - 2012.04.03 12:40:00 -
[111] - Quote
Is it just me or is anyone else finding that all of the links on the Launcher will only open IE with a blank page. My problem with this is twofold...
One,each and every one of the links except [PLAY] are dead and will only open a blank IE page.
Two, IE is not my browser of choice and there should be a way to change this.
|
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.03 17:32:00 -
[112] - Quote
Sianarra wrote:Is it just me or is anyone else finding that all of the links on the Launcher will only open IE with a blank page. My problem with this is twofold...
One,each and every one of the links except [PLAY] are dead and will only open a blank IE page.
Two, IE is not my browser of choice and there should be a way to change this.
There's a fix incoming for this, that is in testing on Sisi at the moment. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.03 17:50:00 -
[113] - Quote
Samillian wrote:Launcher downloads and installs patch when client is run I get this or something very similar to this (now at work unable to access system for more accurate details but seems to be same problem): DarkChaos420 wrote:Traceback (most recent call last): File "lib\update.pyc", line 528, in Update File "lib\update.pyc", line 554, in _Update File "lib\update.pyc", line 278, in Run File "zsync\zsync.pyc", line 1210, in CreatePatch File "zsync\zsync.pyc", line 947, in GetFilesToRepair File "checksum.pyc", line 357, in GetSum File "checksum.pyc", line 199, in ChecksumFile File "checksum.pyc", line 210, in ChecksumFileObject File "core_utils.pyc", line 241, in ReadToCallback IOError: [Errno 13] Permission denied
Upon running repair tool am informed that a new version is available, as this is downloaded it locks my system up completely and have to reboot. Updated repair tool can be found in appropriate directory but fails to run and locks system up again. Windows 7, 32bit. Do you know how securely your windows is setup? Are you administer or a restricted user?
Software Engineer, Core Infrastructure, Team Special Circumstances |
|
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.03 17:55:00 -
[114] - Quote
NecpocK wrote:Hello there, returning player here I too am having many issues with the installation. After finally installing the game (downloading it all manually), the launcher ceases to work. Unlike some issues seen here, I have been able to use the direct EVE.exe to play. However, I won't be-able patch the game when necessary and this is clearly a problem. Repair doesn't work. For your information and hoping to shed some light on a fix, I am able to provide a fresh launcher cache file after trying to open the launcher for 1 cycle. I am not a programmer, but here's a snippet of something that might be of interest. Quote:ReaderError: 'utf8' codec can't decode byte #x8b: invalid start byte in "(<)string(>)", position 1 Here's the log file: Launcher.log This is due to the data coming back from a lookup being compressed. There's a fix for this currently in testing on Sisi. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
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CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.03 17:57:00 -
[115] - Quote
Siobhan MacLeary wrote:Hi there, just started having some errors today. Launcher ErrorWhen I try to run the repair.exe, I get this lovely error in the log file: Repair.exe ErrorI have no clue what to do. I'm looking into this issue, to try and reproduce it locally. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Ithiria Deritan
Aurea Litai Industries
0
|
Posted - 2012.04.03 21:41:00 -
[116] - Quote
Having an issue with downloading the patch, keep getting this
The update was downloaded but it failed verification indicating that the file is corrupt. Would you like to download the file again?
You will not be able to enter the game until you download the update.
any help? |
indothai
Center for Advanced Studies Gallente Federation
0
|
Posted - 2012.04.04 00:02:00 -
[117] - Quote
You bugs are back... I have to download over 4GB again, reset all my settings, etc.
will this be a weekly thing?... Since it does take time for me to download over 4GB, I'm now at 7 days of non playable days.
Don't know if you guys know how to do the math, but that is 25% of a month.
Not happy. |
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.04 10:21:00 -
[118] - Quote
indothai wrote:You bugs are back... I have to download over 4GB again, reset all my settings, etc.
will this be a weekly thing?... Since it does take time for me to download over 4GB, I'm now at 7 days of non playable days.
Don't know if you guys know how to do the math, but that is 25% of a month.
Not happy. Why do you have to reset all your settings? If you're redownloading, for whatever reason, and installing into the same location, why destroy your settings? Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Lars Erlkonig
Discrete Solutions Ltd.
13
|
Posted - 2012.04.04 11:42:00 -
[119] - Quote
Not really a 'issue' per say, but something I find annoying. When I open a second client, the splash screen always shows up on top of my current open eve screen, blocking the view of whatever I am doing in game. I used to let the second client open in the background so I could log in the details when I had a free moment to do so, as multiple clients tends to make my laptop run a bit hot. Now I have to anticipate how many clients to open and have them waiting in the background, heating up the PC, in case I want to use them without losing visuals on the game during the splash screen loadup. |
Binary Blade
The Hidden Stars
0
|
Posted - 2012.04.06 02:36:00 -
[120] - Quote
Are we getting our skills point reimburse due to unable to log in with our skills queue ended? We paid for those skills aint we not. This is not the case where --->Good sold is not refundable. Its not the customer fault or thier PC or their Network or their moms preventing em playing MMO. |
|
Catho Sharn
Don't Die Interstellar Enterprises
29
|
Posted - 2012.04.13 13:18:00 -
[121] - Quote
The launcher links seem to be pretty broken, at least for me. The Escalation April 24th, 2012 link goes here:
http://community.eveonline.com/devblog.asp?a=blog&nbid=3433
Probably not where it should go. |
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.17 13:25:00 -
[122] - Quote
Lars Erlkonig wrote:Not really a 'issue' per say, but something I find annoying. When I open a second client, the splash screen always shows up on top of my current open eve screen, blocking the view of whatever I am doing in game. I used to let the second client open in the background so I could log in the details when I had a free moment to do so, as multiple clients tends to make my laptop run a bit hot. Now I have to anticipate how many clients to open and have them waiting in the background, heating up the PC, in case I want to use them without losing visuals on the game during the splash screen loadup. I've just submitted code to change the way the splash screen works. It now appears over the Launcher wherever the Launcher is, so you can drag it to another screen and it will appear there.
I'm still working on the layering of where it appears though, so for now it will still go to the top of the window layer. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Salpun
Paramount Commerce Masters of Flying Objects
235
|
Posted - 2012.04.17 14:59:00 -
[123] - Quote
Is the feature of checking to see if a new build is available going to be added or do we have to keep opening and closing to see if a new build is up. Important for testing Sisi. |
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.17 15:16:00 -
[124] - Quote
Salpun wrote:Is the feature of checking to see if a new build is available going to be added or do we have to keep opening and closing to see if a new build is up. Important for testing Sisi. It's not in there yet, but it is something we want to add. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Ang Min
CPD Adventures Pte. Ltd.
4
|
Posted - 2012.04.20 10:54:00 -
[125] - Quote
Binary Blade wrote:Are we getting our skills point reimburse due to unable to log in with our skills queue ended? We paid for those skills aint we not. This is not the case where --->Good sold is not refundable. Its not the customer fault or thier PC or their Network or their moms preventing em playing MMO. Nope. I asked that question when I filed my petition, and got the standard answer that skill points are never reimbursed, "except in very specific circumstances." They also blamed it on the client/router/network, and claimed that only 3% of the user base is affected by launcher problems. Not sure I buy that, given the number of people reporting issues. |
Orion Sebestes
Terran Industries
0
|
Posted - 2012.04.21 16:44:00 -
[126] - Quote
3 Problems with the launcher:
1) It takes a very long time between hitting the play button, and eve actually starting (generally with no indication that it is still trying to do so, which means that I often end up with 2 instances running and then have to kill the other) 2) When I exit out of eve, sometimes it starts a new instance of eve 3) The launcher does not go away when you hit play |
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.21 17:42:00 -
[127] - Quote
Orion Sebestes wrote:3 Problems with the launcher:
1) It takes a very long time between hitting the play button, and eve actually starting (generally with no indication that it is still trying to do so, which means that I often end up with 2 instances running and then have to kill the other) We're aware of this, and we're actively working on improving the feedback here. The whole point of having a splash screen is to provide feedback to the user that something is happening, and the current implementation isn't sufficient.
Orion Sebestes wrote:2) When I exit out of eve, sometimes it starts a new instance of eve I've not experienced this myself, but I'll add it to a list of reported issues and keep my ear to the ground for more information.
Orion Sebestes wrote:3) The launcher does not go away when you hit play You can change that in the Launcher settings. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Alice Katsuko
Terra Incognita Intrepid Crossing
101
|
Posted - 2012.04.22 04:45:00 -
[128] - Quote
CCP Atropos wrote:Orion Sebestes wrote:3 Problems with the launcher:
1) It takes a very long time between hitting the play button, and eve actually starting (generally with no indication that it is still trying to do so, which means that I often end up with 2 instances running and then have to kill the other) We're aware of this, and we're actively working on improving the feedback here. The whole point of having a splash screen is to provide feedback to the user that something is happening, and the current implementation isn't sufficient.
Would it be possible to add an indicator to the launcher itself that tells the user how many clients are launched or in the process of launching? For me, the biggest issue is the long delay between clicking the Launch button and the appearance of the splash screen. Even an indicator that the Launch button has been pressed (and how many times) would be helpful.
I like the launcher, and the new patching process. Only real nitpick I have is that client-side patches are not integrated into the launcher. |
Comfy Pillow
Armada Ministry Defence BLACK-MARK
0
|
Posted - 2012.04.23 21:46:00 -
[129] - Quote
I had that error message launcher crash bug today too, it appeared after my computer froze from EVE crashing (first time it's frozen since I built it). It was broken for a while, but then I fixed it by removing the "launcher" folder from my CCP folder and running repair tool. Found this fix somewhere else on the internet. |
|
CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.24 00:17:00 -
[130] - Quote
Comfy Pillow wrote:I had that error message launcher crash bug today too, it appeared after my computer froze from EVE crashing (first time it's frozen since I built it). It was broken for a while, but then I fixed it by removing the "launcher" folder from my CCP folder and running repair tool. Found this fix somewhere else on the internet. Could you elaborate on the "error message launcher crash bug" that you're referring to? It would also be great to get my hands on that directory, so if you've got it in your Recycle Bin is there a chance you could throw it into a .zip file and throw it on the internet somewhere? Software Engineer, Core Infrastructure, Team Special Circumstances |
|
|
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CCP Atropos
C C P C C P Alliance
115
|
Posted - 2012.04.24 00:19:00 -
[131] - Quote
Alice Katsuko wrote:CCP Atropos wrote:Orion Sebestes wrote:3 Problems with the launcher:
1) It takes a very long time between hitting the play button, and eve actually starting (generally with no indication that it is still trying to do so, which means that I often end up with 2 instances running and then have to kill the other) We're aware of this, and we're actively working on improving the feedback here. The whole point of having a splash screen is to provide feedback to the user that something is happening, and the current implementation isn't sufficient. Would it be possible to add an indicator to the launcher itself that tells the user how many clients are launched or in the process of launching? For me, the biggest issue is the long delay between clicking the Launch button and the appearance of the splash screen. Even an indicator that the Launch button has been pressed (and how many times) would be helpful. I like the launcher, and the new patching process. Only real nitpick I have is that client-side patches are not integrated into the launcher.
As I said before, we're looking into better ways to inform the user. Additionally, the client-side patches that are offered at login, will be migrating over to the Launcher too since there's no reason to have them in the client still. Software Engineer, Core Infrastructure, Team Special Circumstances |
|
Creat Posudol
Destined for Greatness Inc.
57
|
Posted - 2012.04.24 02:31:00 -
[132] - Quote
CCP Atropos wrote:As I said before, we're looking into better ways to inform the user. Additionally, the client-side patches that are offered at login, will be migrating over to the Launcher too since there's no reason to have them in the client still.
Glad to hear the thing about the client side patches! Is that happening today (with Escalation) or is it "in the pipeline" (i.e. to be deployed at some time in the future)? |
Smoking Blunts
ZC Industries Dark Stripes
218
|
Posted - 2012.04.24 11:42:00 -
[133] - Quote
so today while patching my 6 clients, i thought ill try this export/import function
why does the launcher not do a check to see if a patch is in the ' to be imported' list. as it starts to down load and then it restarts patching after you import it.
before this, when the 2nd 3rd etc etc client was patched it would find the saved patch data with no extra steps.
CCP-áare full of words and no action. We will watch what they are doing, for now
|
Eli Williams
United Society Starfleet Militia
0
|
Posted - 2012.04.24 12:51:00 -
[134] - Quote
Annnnnd once again on big patch files the launcher just stops downloading them at the same point over and over, and then refuses to restart downloading.
So once again I'm forced to wait for someone from my corp to come online, download the patch, export the patch, upload the patch and post the URL for me because CCP REFUSE to admit the launcher could fail and allow people to to manually download the patch file to import themselves.
The only NONE corp mate I'd download the patch file from would be Chribba because I trust him not to fill it with a trojan virus. |
Suiverd
Zuiderzee corporation The Obsidian Front
0
|
Posted - 2012.04.24 13:56:00 -
[135] - Quote
im getting a error afte rthe patch: program to big to fit in memory. . i have 4g ram and 1 tera gb.. any help? |
Yuzuki Ayako
Sebiestor Tribe Minmatar Republic
2
|
Posted - 2012.04.24 19:26:00 -
[136] - Quote
I am now having problems with the launcher that i have never experienced before. As it tries to download/install the patch a message comes up after a while where it says "An error occurred while applying the patch, the launcher will now try to apply the patch safely with raised privilages. OK CANCEL
When pressing OK a small window appears with the text Applying Patch and then after a second or two it a new message comes up which says "Unable to apply patch. It is recomended that you restart your computer and then run the EVE Online launcher again."
I have restarted my computer twice without much sucess. Please tell me what to do to fix this, i need to check on my market orders. |
karnalie
White Zulu
0
|
Posted - 2012.04.24 21:35:00 -
[137] - Quote
Yuzuki Ayako wrote:I am now having problems with the launcher that i have never experienced before. As it tries to download/install the patch a message comes up after a while where it says "An error occurred while applying the patch, the launcher will now try to apply the patch safely with raised privilages. OK CANCEL
When pressing OK a small window appears with the text Applying Patch and then after a second or two it a new message comes up which says "Unable to apply patch. It is recomended that you restart your computer and then run the EVE Online launcher again."
I have restarted my computer twice without much sucess. Please tell me what to do to fix this, i need to check on my market orders.
I have the same problem, I have run the repair tool twice already. I now have deleted the downloaded patch file by hand in the eve folder and is running the repair tool again. It ran for about an hour. It seems to reset the client back to before the the last patch was started. The launcher is patched again. It started the patching again in the Launcher. Guess what, the patching is corrupt again. another hour wasted.
I must say I only had a couple of patches done successfully by the new launcher. It generally takes me 2 days of struggeling in the evenings to get eve running after a new patch. I found it a lot easier to do patching manually as I never encountered a problem downloading the patch and running it. That way of patching was removed for no real good reason.
I do not know how to react to the problem. It seems CCP is making no progress with this, I cant play for days on end because I cant patch. I finally get the client working, new patch is out.
|
Solaaar Paradis
Twisted Inc. Twisted.
0
|
Posted - 2012.04.24 23:19:00 -
[138] - Quote
karnalie wrote:Yuzuki Ayako wrote:I am now having problems with the launcher that i have never experienced before. As it tries to download/install the patch a message comes up after a while where it says "An error occurred while applying the patch, the launcher will now try to apply the patch safely with raised privilages. OK CANCEL
.... I have the same problem, I have run the repair tool twice already. I now have deleted the downloaded patch file by hand in the eve folder and is running the repair tool again. It ran for about an hour. It seems to reset the client back to before the the last patch was started. The launcher is patched again. It started the patching again in the Launcher. Guess what, the patching is corrupt again. another hour wasted. I must say I only had a couple of patches done successfully by the new launcher. It generally takes me 2 days of struggeling in the evenings to get eve running after a new patch. I found it a lot easier to do patching manually as I never encountered a problem downloading the patch and running it. That way of patching was removed for no real good reason. I do not know how to react to the problem. It seems CCP is making no progress with this, I cant play for days on end because I cant patch. I finally get the client working, new patch is out. I had exactly the same problem.
Info from this post https://forums.eveonline.com/default.aspx?g=posts&m=1181690#post1181690
Led me to here https://forums.eveonline.com/default.aspx?g=posts&t=92005&find=unread
and I downloaded the windows current patch (was the full patch for the pre-Escalation install)
http://cdn1.eveonline.com/364755/evepremiumpatch360229-364755_m.exe
Installed that and worked first time |
Syri Taneka
Dopehead Industries Broken Chains Alliance
8
|
Posted - 2012.04.25 03:40:00 -
[139] - Quote
I have had only one issue with the new launcher, and it's an odd one.
Twice now (as the launcher has only patched itself twice so far), when the launcher downloaded a patch for itself, guess what opened up after the patching finished? The EVE Launcher, right? Nope! Need for Speed: Hot Pursuit, which probably wouldn't be so annoying if it didn't take over a minute to get to a point where you can quit the game properly (IE without using CAD). I'm sure this is just an issue of filenames and directories, (since I highly doubt CCP is in any kind of partnership with EA), but it's still quite annoying, not to mention silly. (Note: There is a Launcher.exe in the NFS Hot Pursuit directory, @: C:\Program Files (x86)\Electronic Arts\NFS Hot Pursuit\Launcher.exe) |
BANE LINX
State War Academy Caldari State
1
|
Posted - 2012.04.26 12:14:00 -
[140] - Quote
There was an issue with parsing this post's BBCode |
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BANE LINX
State War Academy Caldari State
1
|
Posted - 2012.04.26 12:31:00 -
[141] - Quote
CCP Phantom wrote:While the majority of our players can enjoy the new EVE Launcher, a small number of our players experience serious issues preventing them from updating and logging into our beloved EVE Online. To resolve this situation our EVE Launcher team went into overdrive, investigated and isolated issues, found reproduction steps and developed solutions Workarounds explained to fix the current most prominent issues together with the near future of the EVE Launcher, read it all in this joint devblog from CCP Unifex and CCP Cascade.
1) O RLY? I uninstalled both ESET and EVE, then reinstalled EVE. Did it work? No. Did it **** me off even more? Most likely. So what do I do now that ESET is NOT an issue? Should I hammer my laptop?
2) A small number? Let's see how CCP profits would do if that "small number" said screw it and took their money some place else...jerk. |
Smagd
Encina Technologies Namtz' aar K'in
7
|
Posted - 2012.04.26 14:45:00 -
[142] - Quote
Hello,
I'd like to give a little feedback on how the new launcher experience works for me.
First of all, I have some internet issues, which means a general low bandwidth with occasional connection stalls when more than one connection tries to transmit data concurrently.
That's not so bad for actually playing EVE: I can go whole evenings without problems, and the client itself is streamlined so well now that very little data is actually exchanged even in laggy situations - I've helped kill Incursion motherships.
The launcher however, let me tell you how that works for me:
1) New launcher version appears. Small update window. Takes a few minutes to attempt to download new launcher version. Hangs. Starts over from 0%. Three attempts and the better part of an hour later:
2) Launcher downloads more launcher updates in a bigger window, with progress bar. Fortunately, it seems to know of "ftp reget" so that's only half as painful as 1). Success!
3) Launcher launches, detects new version, starts 4 downloads at once. Instant halt. I found the setting to configure it to use only one connection at the same time. Works better, but every once in a while the player count is updated creating a second connection. About once per hour that stalls the whole process. Fortunately, it knows of "ftp reget", too. Takes manual intervention every once in a while to restart, and won't run through the night on its own.
4) Next day I discover a new patch has been created. Launcher scraps whole download so far and starts a new one to update to the new patch directly.
5) The repair tool failed to start either from launcher or directly opened in Explorer.
6) Unfortunately, I'm not going to be able to install EVE on a friend or work computer just to run the launcher there to export successive patch sets.
It's been like this for the last few patches and I'm getting a little annoyed.
In the end, I found it easiest to do a full client download in at least one case, because, you know, I can set a RELIABLE download client to chug along on its own for a night or weekend, or from work - even with bandwidth limitations so it doesn't much bother other internet uses.
Now, since the launcher is able to export and import patches, would it be kindly possible to provide those exports directly somewhere so I can download them say from the old patches download page that's still being referenced from the Evelopedia?
http://community.eveonline.com/patches/patches.asp
Also, Step 1) and Step 2) are highly annoying considering the launcher is being hailed as the tool the get RID of problems like downloads restarting from 0% when they fail half way through.
Thank you for listening.
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Solaaar Paradis
Twisted Inc. Twisted.
0
|
Posted - 2012.04.26 15:46:00 -
[143] - Quote
Smagd wrote:Hello,
...problems with patching in launcher...
Thank you for listening.
There's a separate thread that's been used recently where they've listed the patches for manual downloads (just like they used to do before the launcher, I found it convenient to do that way on more than one occasion in the past)
https://forums.eveonline.com/default.aspx?g=posts&t=92005&find=unread
It's been updated when the new patches came out recently.
Whether or not they continue to do this in the future remains to be seen but I, for one, would like to see the old link come back for the manual download section as a first stop option for those who have difficulty with the launcher.
sort of edit : Hmmm... just checked the link and while it doesn't give the patch.exe downloads (as it did for the main Escalation patch a few daysa go) it does give the .zip files to patch that way. |
Zifrian
Licentia Ex Vereor Intrepid Crossing
255
|
Posted - 2012.04.26 16:38:00 -
[144] - Quote
The launcher keeps opening even though I have the check box not to open it if there isn't an update. This worked fine for me when it was first put in but now it comes up every time. Is there anything I can do to fix this? Clear a cache or something? I'm unable to find this problem in the threads.
Thanks Maximze your Industry Potential! - Get EVE Isk per Hour! |
Bradstone
BradNett Reloaded
2
|
Posted - 2012.04.26 21:43:00 -
[145] - Quote
50 minutes and STILL not able to log into eve.
Is this launcher the fix for lag? Deny most of the population access to the game?
Tried one of the tips on here and at first the launcher appeared (at last) but then started downloading the entire game...
If I had the audacity to release something that doesn't work, I would be firedGǪ
I hope this launcher gets sorted out soon, its taking more time to get into eve then I have to play it.. |
Mei Ling Cobon-Han
MM Prospects
0
|
Posted - 2012.04.26 21:49:00 -
[146] - Quote
I was having Launcher problems a few hours ago, but I fixed them really easy. I went to Program Files/CCP/EVE and went to the Repair Application and ran that, it had to update so I let it do that and ran it again, it fixed EVE and I ran the EVE.exe and the launcher started up and updated EVE and I was able to play just fine |
Bradstone
BradNett Reloaded
2
|
Posted - 2012.04.26 21:55:00 -
[147] - Quote
Mei Ling Cobon-Han wrote:I was having Launcher problems a few hours ago, but I fixed them really easy. I went to Program Files/CCP/EVE and went to the Repair Application and ran that, it had to update so I let it do that and ran it again, it fixed EVE and I ran the EVE.exe and the launcher started up and updated EVE and I was able to play just fine
I wish it worked for me
Says its finished but once I click eve short cut... nothing..
Its so frustrating all I wanted to do was check skills |
Mei Ling Cobon-Han
MM Prospects
0
|
Posted - 2012.04.26 22:15:00 -
[148] - Quote
Keep trying things, I'm sure you'll get something. I guess mine was just being weird, but the repair thing fixed it. Yours might be a CCP problem |
amaleon
Sardaukar Terror Troops Frontier Systems Alliance
0
|
Posted - 2012.04.27 12:25:00 -
[149] - Quote
I am continuing to have issues with my launcher software.
But I have a feeling I am starting to understand why the issue is happening.
On ALL workstations I have the software installed in an NON-DEFAULT configuration, the launcher refuses to work.
As long as I have it installed in the DEFAULT location it works every time.
Please have your launcher team look into this, as this might be the cause of a lot of your issues, as it is coded in a certain way that only works with the default configuration.
For those who are down like I am here is what I have done to get around the issues.
Go into the CCP\EVE and run repair.exe it will patch the eve client to the newest version Go into CCP\EVE\Bin and run exefile.exe and the main login window will kick in without going to the launcher.
Should at least get you active.
If you are interested in trying to update the launcher window manually (as I have found this "can" work from time to time)
Go into CCP\EVE\launcher\cache and run updater.exe it should patch the launcher window to the newest version and "possibly" open correctly upon completion.
Hope this helps the ones that are stuck, and gives ammo to the launcher team to get things functioning again. |
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CCP Atropos
C C P C C P Alliance
119
|
Posted - 2012.04.27 14:02:00 -
[150] - Quote
amaleon wrote:I am continuing to have issues with my launcher software.
But I have a feeling I am starting to understand why the issue is happening.
On ALL workstations I have the software installed in an NON-DEFAULT configuration, the launcher refuses to work.
As long as I have it installed in the DEFAULT location it works every time.
Please have your launcher team look into this, as this might be the cause of a lot of your issues, as it is coded in a certain way that only works with the default configuration.
Can you elaborate on your "non-default" configuration some more. I don't use the default configuration myself; I have a symlink to a different drive (d:\ for example) bound under c:\builds (being a developer I have many EVE clients) and I've not had an issue with the Launcher and non-default location.
I'd really like the details so I can work out what your issue is
Software Engineer, Core Infrastructure, Team Special Circumstances |
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amaleon
Sardaukar Terror Troops Frontier Systems Alliance
0
|
Posted - 2012.04.27 14:26:00 -
[151] - Quote
Currently I have the Eve client installed on 3 workstations.
1. is a laptop in the default install location and it works flawlessly everytime Windows XP 2. gaming rig have it installed in G:\program files\ccp\eve\ (only difference between the default install location and the install location is the drive letter on this workstation) Windows 7 3. backup system if gaming rig goes down have it installed on d:\ccp\eve and it doesnt work (windows xp)
I have moved the install files from the non-default location to a default location on the backup system and repaired the install it appeared to start working again.
As we have not had a patch or update since my last set of testing I can not be 100% sure that the fix I found works 100%.
On my gaming rig, I am unable to put the eve client in the default location due to data contraints on my SSD drive. |
KingJulius Arthie
Wings of Strength
0
|
Posted - 2012.04.28 00:41:00 -
[152] - Quote
Ok where are people finding these patch URL's because when I search, I end up on the same page. Telling me Updates only come from EVE Launcher. Eve launcher has be completely Fail. I has never updated one time, I always have to do some crazy workaround to get on my client. I Just want the URL for the patches. Ive already spent 3+ hours this morning trying to fix it. |
Numfon
STK Scientific Rolling Thunder.
0
|
Posted - 2012.04.28 08:33:00 -
[153] - Quote
I am trying to update the Launcher itself since 3 days but the download speed here in SE Asia is terrible - no matter if I try it even from work or from home - never faster than 5kb / sec and often it stops / interrupt it.
Not even want to talk about the Patch itself. Hope it will be resolved and improved with the Launcher - causing too much trouble when the Internet Connection is not like 100Mbit/sec
|
Zifrian
Licentia Ex Vereor Intrepid Crossing
261
|
Posted - 2012.04.30 21:38:00 -
[154] - Quote
Got new launcher update today and now I can't run multiple clients? Maximze your Industry Potential! - Get EVE Isk per Hour! |
Salpun
Paramount Commerce Masters of Flying Objects
251
|
Posted - 2012.04.30 21:45:00 -
[155] - Quote
Zifrian wrote:Got new launcher update today and now I can't run multiple clients?
What client are you running. |
Zifrian
Licentia Ex Vereor Intrepid Crossing
261
|
Posted - 2012.04.30 22:03:00 -
[156] - Quote
Salpun wrote:Zifrian wrote:Got new launcher update today and now I can't run multiple clients? What client are you running. The eve client? I'm not sure what you are asking. The regular game if you are asking about Singularity/Tranquility.
Error message is the following:
The EVE Launcher cannot update a directory from which processes are running. Please close the following process: exefile.exe
Also, launcher window still comes up when I start the game even if there is no update, and I have the selection to not show it turned on.
Tried to repair the game, it reinstalled the launcher but still no luck on getting it to run two game clients. Maximze your Industry Potential! - Get EVE Isk per Hour! |
TazEnigma
Seraphin Technologies
0
|
Posted - 2012.04.30 22:25:00 -
[157] - Quote
Zifrian wrote:Salpun wrote:Zifrian wrote:Got new launcher update today and now I can't run multiple clients? What client are you running. The eve client? I'm not sure what you are asking. The regular game if you are asking about Singularity/Tranquility. Error message is the following: The EVE Launcher cannot update a directory from which processes are running. Please close the following process: exefile.exe Also, launcher window still comes up when I start the game even if there is no update, and I have the selection to not show it turned on. Tried to repair the game, it reinstalled the launcher but still no luck on getting it to run two game clients.
I have exactly the same problem. ATM Eve Luncher can only run 1 client per session while he try to update the install folder NOW! ( dunno why) each time ur start it.
To resolve the problem for the moment:
Start the exefile itself ... ccp/bin/ExeFile.exe or start the eve luncher go to "Settings -> Startup" and enable the option "Only display luncher window when there is an update"
Regards TazEnigma |
Zifrian
Licentia Ex Vereor Intrepid Crossing
261
|
Posted - 2012.05.01 00:06:00 -
[158] - Quote
Not happy, but a complete reinstall fixed this. I also deleted all my cache files. Maximze your Industry Potential! - Get EVE Isk per Hour! |
dave1180
Hard Knocks Inc.
0
|
Posted - 2012.05.01 10:34:00 -
[159] - Quote
yet another launcher update... yet another your 64 bit system is trying to run a 16 bit program drama... WTF!!!! |
Salpun
Paramount Commerce Masters of Flying Objects
251
|
Posted - 2012.05.01 11:03:00 -
[160] - Quote
Windows or Mac client was what Iwas asking. |
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Shiva LaFayette
EvE-nt Horizon
0
|
Posted - 2012.05.02 07:32:00 -
[161] - Quote
Hi Developers.
It maybe, the eve launcher in your opinion is a big step towards eve software maintenance. In my opinion it's an epic fail due to a missing strategy towards eve gameplay and the way users launch their software.
1. If there is an eve launcher ... the most anoying thing that can happen is: - An eve launcher, which updates itself and is not capable of restarting itself after updating itself. What the hack?
2. If an eve launcher updates... ... itself, and then it updates eve-online ... why would I need to see a messagebox AFTER THE UPDATE, which informs me about an optional client update? Would'nt it be clever to integrate optional client updates into the eve launcher? Ain't eve launcher the place for updating eve client?
3. If I click on some Button to start some game... ... I expect the game to start. I would not expect a window to another Button which starts the game. Unless ... there is a profit in doing so. Currently there is no such profit. It just looks kind of helpless. Why not add a Combobox for account selection and a password field (maybe even some kind of password manager for multi account players) which then launches eve without prompting me for account and password... This would be a clear benefit, since i was able to quick switch accounts/characters without having to enter details every time i just restart the client.
4. If I start a game, there is one splash screen... ... eve currently has at least three(!). First: the eve launcher. Second: the eve splash screen.Third: the eve login screen Fourth: the character selection and gift redemption screen. Clickfest!!! And much too complicated - this all could be part of the launcher too!
After all ... and a few months now we have the eve launcher, there still seems to be no real integration of this piece of software. This makes starting eve like batch-calling a software puzzle. Just KISS instead! (Keep It Stupid Simple :-)
Finally Maybe this were some harsh words about the eve launcher. Disregarding the launcher, It's obvious you did a great job during the last months with developing gameplay, fixing locales and enabling mor advanced graphics. Thank you for those efforts. |
KingJulius Arthie
Wings of Strength
0
|
Posted - 2012.05.03 08:02:00 -
[162] - Quote
dave1180 wrote:yet another launcher update... yet another your 64 bit system is trying to run a 16 bit program drama... WTF!!!!
CCP seriously I cant play my game. I work 12 hours a day, This crap is crazy. I dont understand why im being prevented from playing this game YOU have my money. Please fix this, their is absolutly nothing wrong with my PC. Ive completely uninstalled and reinstalled EVE 4 times in the last 5 days. Including my anti-virus and I even rolled back to a previous restore point. I shouldnt be doing all of this for a video game. |
Drake Malore
Deadly Execution Sobriety Test Failures
2
|
Posted - 2012.05.03 20:05:00 -
[163] - Quote
KingJulius Arthie wrote:dave1180 wrote:yet another launcher update... yet another your 64 bit system is trying to run a 16 bit program drama... WTF!!!! CCP seriously I cant play my game. I work 12 hours a day, This crap is crazy. I dont understand why im being prevented from playing this game YOU have my money. Please fix this, their is absolutly nothing wrong with my PC. Ive completely uninstalled and reinstalled EVE 4 times in the last 5 days. Including my anti-virus and I even rolled back to a previous restore point. I shouldnt be doing all of this for a video game.
I also have still not been able to log in since the update and it has been getting frustrating...... I have tried every recommendation to no avail... please fix what ever the issue is....
Thank you. |
Adaahh Gee
Rock jockeyz Ushra'Khan
19
|
Posted - 2012.05.22 22:40:00 -
[164] - Quote
I have restricted bandwidth at home so earlier today (whilst at work), I updated my laptop then exported the patch to a USB stick so I could update my desktop when i got home without using 1gb of my allowance.
The launcher imported the patch, and got to 50%, then it started the 961mb download of the patch. Seems a giant waste of time to have the ability to export/import patches when the launcher ignores them and downloads anyway.
Why is my launcher doing this? |
Scaugh
Blue Republic RvB - BLUE Republic
0
|
Posted - 2012.05.22 23:33:00 -
[165] - Quote
Adaahh Gee wrote:I have restricted bandwidth at home so earlier today (whilst at work), I updated my laptop then exported the patch to a USB stick so I could update my desktop when i got home without using 1gb of my allowance.
The launcher imported the patch, and got to 50%, then it started the 961mb download of the patch. Seems a giant waste of time to have the ability to export/import patches when the launcher ignores them and downloads anyway.
Why is my launcher doing this?
This is nearly exactly what I've been getting since patch release 367569. Though I've been directed to the updated launcher tonight.
https://forums.eveonline.com/default.aspx?g=posts&m=1341756#post1341756
It does say SISI on the DL but i'm waiting on a dev to confirm this does not matter for Tranquility |
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