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Drewbo	Posted - 2008.08.15 14:26:00 - [1] I have good internet connectivity but can't connect to eve as of downtime on the 15th August. I get the message "Connection timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time" Only ever had lag/connectivity problems with the limelight(?) crap that happened a while ago. Has been perfect for months now. I'm in Australia on iiNET, anyone with similar problems that have just started? Can anyone shed any light on recent ccp changes (hosting etc)?
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.15 20:22:00 - [2] Originally by: Drewbo I have good internet connectivity but can't connect to eve as of downtime on the 15th August. I get the message "Connection timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time" Only ever had lag/connectivity problems with the limelight(?) crap that happened a while ago. Has been perfect for months now. I'm in Australia on iiNET, anyone with similar problems that have just started? Can anyone shed any light on recent ccp changes (hosting etc)? I had exact same problem as you. Sydney area. What I did was change the port. Funnily enough, though, restarting one of my computers made it connect it again. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
Jaldarr Gallente Essence Production Agency	Posted - 2008.08.16 02:05:00 - [3] I to am also having connection issues, which started after DT last night (15/08 AU). I am also in the Sydney area and IINET is my isp also. I have changed the port to 3724 which has fixed it. But something changed over that DT period to cause this issue. I have 3 computer on my home network and all are having the same connection issue.
Noxidc VersaTech Interstellar Ltd. Southern Cross Alliance	Posted - 2008.08.16 02:17:00 - [4] I am also having issuse since this date. i am in Perth AU with iinet. Started as lag, now connection timeouts. can ping tq but it is erattic with some timeouts. Net connection is solid
DarthGeddes Caldari Caldari and United Breweries	Posted - 2008.08.16 02:50:00 - [5] I'm in Aus on iiNet too, and I'm getting excessive lag and disconnections, and I couldn't log in at all until I changed my port. YARR!
Taskar Tremens	Posted - 2008.08.16 03:28:00 - [6] same here, Sydney and Iinet, can't log in and same problem for vent
Elessina Gallente Antares Fleet Yards Molotov Coalition	Posted - 2008.08.16 08:16:00 - [7] I have the same problem, and am also with iiNet. The workaround of chaging port numbers worked for me, but the method of changing ports which was linked above didn't work (i.e. the prefs.ini editing method). Here is what did work for me: 1) right click on your EVE desktop icon 2) select properties 3) edit the box labled "Target" to look like this "C:\Program Files\<your eve directory>\eve.exe" /end /server:87.237.38.200:3724 Good luck.
bjam Gallente AWE Corporation Intrepid Crossing	Posted - 2008.08.16 08:54:00 - [8] Also Sydney iiNet here and same problem ... editing the prefs.ini has worked for me, for now.
Taskar Tremens	Posted - 2008.08.16 09:05:00 - [9] Originally by: Elessina Here is what did work for me: 1) right click on your EVE desktop icon 2) select properties 3) edit the box labled "Target" to look like this "C:\Program Files\<your eve directory>\eve.exe" /end /server:87.237.38.200:3724 Good luck. Great, that actually worked, thx for the help :)
Valan The Fated	Posted - 2008.08.16 09:21:00 - [10] Edited by: Valan on 16/08/2008 09:24:33 I'm on BT in the UK and the lag is horrendous. I've changed ports and its fine. I don't think two companies on opposite sides of the world suddenly decided to throttle back the same port. So its a provider nearer CCP or CCP have been playing again. Just done a trace and its 239mS from London to CCP lol. We've got circuits around the globe with less than that. If it has been throttled it's CCP's provider thats done it. /start sig I love old characters that post 'I've beeen playing the game four years' when I know their account has been sold on. /end sig

Entar Sobranis VIRTUAL LIFE VANGUARD	Posted - 2008.08.16 10:04:00 - [11] I am in Australia and also use IINET as my provider. Had perfect connection yesterday, but not working today. Changing the port to 3724 has resolved the problem for me as well.
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.16 11:02:00 - [12] Edited by: Odre Echee on 16/08/2008 11:03:58 At this point, I'd say it's time somebody go off and ring iiNet or complain on Whirlpool, but last time I did that, all that happened was being told by fanboys that it's: a) my DNS b) my hosts file c) my router d) my connection e) my firewall Ugh. Though this very well could be the sea cables busting up again. Or the CCP's end. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
NoOth3rDestiny	Posted - 2008.08.16 11:33:00 - [13] Originally by: Odre Echee Edited by: Odre Echee on 16/08/2008 11:15:52 At this point, I'd say it's time somebody go off and ring iiNet or complain on Whirlpool, but last time I did that, all that happened was being told by fanboys that it's: a) my DNS b) my hosts file c) my router d) my connection e) my firewall Ugh. Though this very well could be the sea cables busting up again. Or the CCP's end, like Valan said. NINJAEDIT : as soon as Tranq. comes on, I'll do a Telnet thing like I found in another thread, and file a petition. I am having the exact same problem with iiNet in Sydney metro area. I decided to try everything I could to fix it on my end, and well found it wasn't me, even though I posted my info on whirlpool and everyone pointed at me saying its my setup and not ISP, saying I didn't know jack, after I told them I was certain it was my ISP. Also having issues with other games logons, sometimes they worked mostly they don't or lag out right away. :( I will yell at iiNet some tomorrow, I don't think it is CCP.
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.16 11:41:00 - [14] Originally by: NoOth3rDestiny I am having the exact same problem with iiNet in Sydney metro area. I decided to try everything I could to fix it on my end, and well found it wasn't me, even though I posted my info on whirlpool and everyone pointed at me saying its my setup and not ISP, saying I didn't know jack, after I told them I was certain it was my ISP. Also having issues with other games logons, sometimes they worked mostly they don't or lag out right away. :( I will yell at iiNet some tomorrow, I don't think it is CCP. I just signed upto Whirlpool to reply to that thread of yours, and checked back just to get the linkie. Har. You can always give the link 'ere. Save Valan, who, according to my degree in science (we do statistics) can be considered outlier, it seems only people who has problem like this is people on iiNet. I downloaded a couple o' other MMOs to test, and I'm having trouble connect too. Hell, only good use for Whirlpool is to find out if there's a problem anyway. It's damn choke-full of fanboys that it's like arguing on a Mac forum, or hardcore-PC forum about superiority of another platform. Yell at'em loudly for me too. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
NoOth3rDestiny	Posted - 2008.08.16 11:48:00 - [15] Edited by: NoOth3rDestiny on 16/08/2008 11:50:14 Originally by: Odre Echee Originally by: NoOth3rDestiny I am having the exact same problem with iiNet in Sydney metro area. I decided to try everything I could to fix it on my end, and well found it wasn't me, even though I posted my info on whirlpool and everyone pointed at me saying its my setup and not ISP, saying I didn't know jack, after I told them I was certain it was my ISP. Also having issues with other games logons, sometimes they worked mostly they don't or lag out right away. :( I will yell at iiNet some tomorrow, I don't think it is CCP. I just signed upto Whirlpool to reply to that thread of yours, and checked back just to get the linkie. Har. You can always give the link 'ere. Save Valan, who, according to my degree in science (we do statistics) can be considered outlier, it seems only people who has problem like this is people on iiNet. I downloaded a couple o' other MMOs to test, and I'm having trouble connect too. Hell, only good use for Whirlpool is to find out if there's a problem anyway. It's damn choke-full of fanboys that it's like arguing on a Mac forum, or hardcore-PC forum about superiority of another platform. Yell at'em loudly for me too. Heh Thanks. I just sent off an email to iiNet support (mailto:[email protected]) regarding this issue, just specifying connection issues to several sites/games/programs, and that there are forum threads for these things confirming of an iiNet only problem. Chances are they will want me to run their stupid tests anyway. Hopefully this will get resolved soon. It's been annoying to get home from work unable to play, then wake up on saturday and same deal, so spending all day trying to fix :( Edit: Anyone who wants to post in that iiNet thread on whirlpool is welcome to, they often seme to get reps from the different ISP's there, and maybe if lucky one will see and do something. http://forums.whirlpool.net.au/forum-replies.cfm?t=1034416&p=-1#bottom
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.16 12:15:00 - [16] Sydney and iiNet here, same problem. It started with intermittent dropouts this morning (local time) and finally gave up the ghost at about 3pm today. I've also been unable to connect to our Ventrilo server. Vent has connected twice this afternoon/evening, but dropped out seconds later. ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.
NoOth3rDestiny	Posted - 2008.08.16 12:21:00 - [17] Originally by: Taskar Tremens Originally by: Elessina Here is what did work for me: 1) right click on your EVE desktop icon 2) select properties 3) edit the box labled "Target" to look like this "C:\Program Files\<your eve directory>\eve.exe" /end /server:87.237.38.200:3724 Good luck. Great, that actually worked, thx for the help :) This didn't work :( I will see if I can work around, but the problem seems to be getting worse.
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.16 12:26:00 - [18] Originally by: Odre Echee Originally by: Drewbo I have good internet connectivity but can't connect to eve as of downtime on the 15th August. I get the message "Connection timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time" Only ever had lag/connectivity problems with the limelight(?) crap that happened a while ago. Has been perfect for months now. I'm in Australia on iiNET, anyone with similar problems that have just started? Can anyone shed any light on recent ccp changes (hosting etc)? I had exact same problem as you. Sydney area. What I did was change the port. Funnily enough, though, restarting one of my computers made it connect it again. Thanks for the info here. If you've got multiple installs for sisi, tranquility, etc. you might have to look for a prefs.ini file in a subfolder like this "c_evesisi_eve_tranquility". ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.
Chiron Typhon Caldari State War Academy	Posted - 2008.08.16 13:40:00 - [19] Same problem, iinet in Sydney. I can't even see the server now. I used to at least be able to attempt a login before it timed out. New and smaller by request =p "Draw them in by the prospect of gain, take them by confusion" -Sun Tzu
nodray	Posted - 2008.08.16 15:26:00 - [20] I am also with ISP(iinet) location sydney and have the same issue. Was working fine this morning then the mod lag, logged off eve go back on same thing after a while, logged off again had trouble login on got to char selection then locked restarted game again, then got as far as the Authentication screen, after some time it would then display the error message æConnection timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of timeÆ the end.

MrCoolGLI	Posted - 2008.08.16 18:42:00 - [21] I am having the same problem in the US as of late last night. I was on then it dropped me and I have been unable to reconnect. I tried the shortcut edit and it still can't connect. I am using Cbeyond out of Dallas Texas. I have an actual commercial T1. I am guessing that CCP is having peering issues again somewhere upstream. Since I can VPN to another clients network and I am able to get on through another ISP. My Traceroutes from Cbeyond go out through Level3.
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.16 22:45:00 - [22] I'm still using the alternate port and it seems to be working. Ventrilo is now working as well. Only problem now is that I reinstalled the client yesterday and all my settings are gone. ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.
MrCoolGLI	Posted - 2008.08.16 23:54:00 - [23] As of now I am able to get back on. Tracceroutes are now making it through from level3 to CCP's network.
NoOth3rDestiny	Posted - 2008.08.17 00:56:00 - [24] I can use pport 26000 but it is very laggy when session changing, especially changing ships or undocking.
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.17 01:25:00 - [25] Sydney time, 10pm to 6am or so seem to be the times when this screws up. More data needed for more reliability. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
Disruptorr Caldari Tenichigo Kaigun Spectrum Alliance	Posted - 2008.08.17 01:32:00 - [26] Well, this is just great...Sunday morning and no Eve....worked then nothing...not even logging in.... I'm sure my corpmates will appreciate me droipping out while going into a mission... Another iinet sufferer...
Drewbo	Posted - 2008.08.17 02:45:00 - [27] None of those options worked for me. It actually worked this morning before midday (off-peak) but when I tried again after midday (peak) I couldn't get past character selection. Doubt this is a coincidence.
NoOth3rDestiny	Posted - 2008.08.17 03:13:00 - [28] It has screwed up totally again for me, was working this morning for a while :(
Farmia	Posted - 2008.08.17 03:17:00 - [29] I too, iinet sufferer. So I do hope the iinet system will sort it out. Seems that their work in Liverpool which their website says they are doing, may have bent a few things. Both Ventrillo and Eve are acting up
NoDeath TooUgly	Posted - 2008.08.17 03:25:00 - [30] I spent 30 minutes on the phone to iinet, they ran their tests, and everything came back fine. I even upgraded my modem, but to no avail. The common denominator here, seems to be iinet. My corp mates that are on Optus, say that they've had no problem, and I note that there hasn't been a mention of Optus or Telstra here. Looks like those two ISP's will be picking up some business from iinet this week. Damn, I didn't want to subscribe to those evil bastards, but it's looking like we'll have to dance with the devil to play. Trouble is, having to wait between 4-6 weeks for them to get around to blessing us with their presence to connect. Ironic, that to have the fastest internet service, you have to put up with the slowest of service from the ISP's. Cheers, NoDeath TooUgly.

NoDeath TooUgly	Posted - 2008.08.17 05:09:00 - [31] For the AUSSIES....Spoke to iinet again, and received disinterest. Rang Optus, and they'll deliver the new modem and connection in 10 days. Spoke to an Eve corp director that has been connected to Optus for 11 years without issue.....that's good enough for me. 20,000 bps ADSL with 20 gig Fussion Plan for $59 pm for the first 6 months. Goes up to $99 after that, but you can change plans, and will know your own usage by then. Cheers.
Qebh Purifying Flame - Phoenix Reborn	Posted - 2008.08.17 05:21:00 - [32] Same problems here.. Sydney area, on iinet, can't connect to EvE except for a brief period this morning. Also, the EQ2 patcher program (LaunchPad.exe) won't run at all, but since there hasn't been an update to that game since I last played, I can bypass the patcher and log in just fine to play. I haven't bothered ringing iinet (yet), as it's a sunday and I'm sure it's just the knuckle-draggers working now. I mean, face it, if you can't even manage to get yourself a job where you have Sundays off, how can you be expected to fix a slippery ISP problem like this? ;) Seriously though, this would be a tricky one to diagnose on their end, surely, as the whole rest of the 'net seems to be working fine for me. Browsing (obviously), email, Guild Wars, Warhammer Online, etc, etc. The only 2 things not working are EvE and the SOE Patcher.
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.17 05:29:00 - [33] Rung iiNet. They apparently have no faults and have no clue what's going on. It was a helpful chap I spoke too, and he says I should go bug Eve people, since it may be on their end. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
Farmia	Posted - 2008.08.17 05:36:00 - [34] I am giving it till Monday night for it to be sorted one way or another. If it cant be fixed or isolated, I will move on to another ISP and see if that works. It does look obvious that it is something that iiNET has done, but they cant see the problem because it is possibly something they removed. In the end it does look weird that all iiNET Eve players all of a sudden at the same time have the same disaster.
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.17 05:55:00 - [35] Hey guys. I actually work for iiNet and we have our network engineers looking into the problem. I will provide updates as they come. Sorry for the inconvenience, I can be reached through www.eve-bank.net email address linked through the contact us page
Hector Xagar Stanton Syndicate	Posted - 2008.08.17 06:27:00 - [36] Originally by: Qebh I haven't bothered ringing iinet (yet), as it's a sunday and I'm sure it's just the knuckle-draggers working now. I mean, face it, if you can't even manage to get yourself a job where you have Sundays off, how can you be expected to fix a slippery ISP problem like this? ;) Whoa. Watch the jealousy there, Qebh. :) Gunslingers Corp - Winning over EVE, one heart at a time.
fab44	Posted - 2008.08.17 06:36:00 - [37] where is the PREFS.INI file located? i cannot find it anywhere in my eve folder??? grrrrrrrr
45thTiger 136	Posted - 2008.08.17 07:01:00 - [38] I'm also with iinet and having the same problems.
Liranan M'8'S Frontal Impact	Posted - 2008.08.17 07:39:00 - [39] I live in China and my connection has become very unstable all of a sudden. Of the four to six clients I run one always dc's and lags enormously while the rest suffer no lag and are fine. This is a problem affecting East-Asia and Australia now so there is definitely a problem. I am reinstalling EVE for the third time in a few days and going to change the port. I just hope this helps. Farjung is my God
Liranan M'8'S Frontal Impact	Posted - 2008.08.17 07:44:00 - [40] Originally by: fab44 where is the PREFS.INI file located? i cannot find it anywhere in my eve folder??? grrrrrrrr Same problem here, after third installation still no Prefs.ini. Is this file some mystical thing that is rumoured to exist but has actually never been seen by anyone? I think I'll go looking for Bigfoot, not only will Bigfoot be easier to find but might also know where the Prefs.ini has gone to. Farjung is my God

EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.17 08:00:00 - [41] Liran I don't think this problem is related to your own. In fact, I am almost sure of it.
Liranan M'8'S Frontal Impact	Posted - 2008.08.17 08:10:00 - [42] Originally by: EBANK Ricdic Liran I don't think this problem is related to your own. In fact, I am almost sure of it. I know it's not, I have EVE installed on three PC's and Prefs.ini doesn't exist on any of them. Farjung is my God
Calkiller	Posted - 2008.08.17 08:10:00 - [43] I also rang iinet (at 1 am, Ohh my wife was sooo happy)and they did claim that there were no problems. But they have to say that :). its good to see that we have someone on the inside and i am looking forward to updates from EBANK. I changed my port number in the PREFS.INI file and that did not work but when i changed the target in the shortcut it worked brilliantly and am now back online. Can someone tell me if i can put the same info into the Ventrilo target to get it to work again. The only thing that seems to have been affected by this is everything I do with an american connection. I cannot log into the american servers on Trackmainia either.
Liranan M'8'S Frontal Impact	Posted - 2008.08.17 08:36:00 - [44] Originally by: Elessina I have the same problem, and am also with iiNet. The workaround of chaging port numbers worked for me, but the method of changing ports which was linked above didn't work (i.e. the prefs.ini editing method). Here is what did work for me: 1) right click on your EVE desktop icon 2) select properties 3) edit the box labled "Target" to look like this "C:\Program Files\<your eve directory>\eve.exe" /end /server:87.237.38.200:3724 Good luck. Adding that line did not solve my problem unfortunately. Farjung is my God
CPAS	Posted - 2008.08.17 08:50:00 - [45] Hi all, I spoke to IINET earlier who said they were aware of the issue, and that it was impacting more than one gaming service (although they were not very specific about the other games affected). I have had limited success with alternative ports with 2 out of 4 machines working. I took my laptop to a mates place who also has IINET and had the same problems (meaning I can stop screwing with my router settings now). To make life easier I suggested that IINET put up a support note on their status page (which they said they would get on), these are the links I am following (along with this thread). IINET Network Status Page Whirlpool Thread My guess is that this will magically fix itself some point in the next few days with no explanation forthcoming..
cleocat	Posted - 2008.08.17 09:18:00 - [46] Edited by: cleocat on 17/08/2008 09:19:58 I am also with iinet and am having the same issue. No issues with the net apart from not being able to play eve. So disconnected my adsl modem, and hooked into iinet via dialup, same thing time out. No issues with the net apart from not being able to play eve. Disconnected from iinet, reconnected using dodo dial up got into game no problems. So it seems to me that the problem is iinet, but then I am no "IT" informed type person. Both dialup connections were done on the same computer, using the same phone line and modem.
Zyris	Posted - 2008.08.17 12:49:00 - [47] Also on iinet from Albany (WA) I have noticed the when logging in and running a ping test just as eve is about to finalise authentication it drops a packet. I now currently can not login port change or not as of DT 17/08.
Ishmael Cord Minmatar Mindphaser FLA	Posted - 2008.08.17 13:05:00 - [48] Edited by: Ishmael Cord on 17/08/2008 13:09:14 I'm on iiNet in Perth here. Unable to logon to EVE since this morning, just get the window saying "Authenticating" which hangs at 100%. EVE has been very laggy when connecting from home for several days now, often to the point of unplayability. Thought it was my PC, but seeing all the other fellow iinet customers being hit with this, I guess it is the service after all... Tried the fixes listed, to no avail. Hope this gets sorted soon, got corp stuff to sort out EDIT: I can confirm that it is a problem somewhere between iiNet and CCP. Just logged on using my Hellstra 3G card from work, connects no worries at all. Bloody iinet. Mindphaser FLA - We rule through technology.
BROOL hirr Morsus Mihi	Posted - 2008.08.17 13:16:00 - [49] I'm with iiNet in Perth too, confirming the lag over the past few days and finally dropping and not being able to log on, regardless of port used.
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.17 13:37:00 - [50] The issue is with the network operations guys along with a few other potentially related issues. When I get in the office tomorrow I will check the updates and let you know.

EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.18 00:32:00 - [51] Hey guys. Speaking from iphone so please excuse typos. I done some testing with one of the affected players and removing port blocking in toolbox seemed to resolve the issue. Instructions for doing so: 1) browse to www.iinet.net.au 2) enter user/pass and click toolbox 3) scroll to account tools for your DSL plan 4) in dropdown select port forwarding 5) disable port forwarding. Apply/save 6) remove power cord from modem 7) wait 5 minutes 8) reconnect and eve should be fixed Now port blocking from iiNet is for your own protection and it stops common threats from entering your system on regularly used ports. Anyone using this workaround should be using their own firewall / av protection and does so at their own risk There may be a proper resolution forthcoming however so far it looks like this workaround works.it should also allow our guys to determine the source of the problem. Anyone affected please confirm / deny if this resolves the problem. Kind regards Richard
CPAS	Posted - 2008.08.18 01:35:00 - [52] Hi Ebank, Thanks for following this up, unfortunately port blocking has been disabled for some time on my account, so no luck there. (As a side the account is configured for a reliable connection, not super speeds). Thanks CPAS
Yon89 Triumvirate.	Posted - 2008.08.18 02:42:00 - [53] unfortunetly i have had port blocking off since i started with iinet and i have been going mad. Then i found this thred and i can say that it does not help as i have never had port blocking on... but thanks for the reply EBANK Ricdic but it has not hellped. Yon89 ============= SIG SIG SIG
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.18 02:52:00 - [54] Thanks for the replies guys we are still looking into it.
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.18 03:24:00 - [55] I've never had port blocking on for my iiNet Account. I seem to be accessing Eve again without too many issues. My ventrilo is more of an issue, but seems to have got progressively better. I'm hearing that other seemingly random ISPs are being affected as well. It looks like on of CCP's ISP's peers is throttling traffic. iiNet might want to look at re-routing traffic through different peers to see if they can resolve the issue. I don't have any difinitive prrof of this, but it has happened before with other ISPs. Direct contact with CCP might also be a way to resolve this. ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.
Commandante Zero	Posted - 2008.08.18 03:36:00 - [56] Edited by: Commandante Zero on 18/08/2008 03:36:40 Originally by: Hector Xagar Originally by: Qebh I haven't bothered ringing iinet (yet), as it's a sunday and I'm sure it's just the knuckle-draggers working now. I mean, face it, if you can't even manage to get yourself a job where you have Sundays off, how can you be expected to fix a slippery ISP problem like this? ;) Whoa. Watch the jealousy there, Qebh. :) My man Hector really should have been a Minmatar as he is the major knuckle dragger at iinet ,last time we chatted he told me of playing poker online for hours then off to the pub for a few before knocking off - with overtime bonus for boozing ! I could tell you stories about iinet but it would be 100 pages long & I'm sure most of you are getting the picture now. iinet = dudnet seriously though hey Hec when you gettin back in game ? Dan says hello too Commandante Zero
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.18 03:58:00 - [57] Edited by: EBANK Ricdic on 18/08/2008 03:58:14 As a 'knuckle dragger" who works weekends should I be at the pub instead of trying to help get this problem resolved? I must have missed the memo.
Ishmael Cord Minmatar Mindphaser FLA	Posted - 2008.08.18 04:24:00 - [58] Originally by: EBANK Ricdic Edited by: EBANK Ricdic on 18/08/2008 00:38:39 Hey guys. Speaking from iphone so please excuse typos. I done some testing with one of the affected players and removing port blocking in toolbox seemed to resolve the issue. snip Anyone affected please confirm / deny if this resolves the problem. Kind regards Richard Cheers for looking into it mate, glad to see someone at iiNet is relatively on the ball. Your solution is impossible to test, however, due to the fact that iiNet's account tools seem to be dead. As is the phone support. What's going on over there? Mindphaser FLA - We rule through technology.
Hector Xagar Stanton Syndicate	Posted - 2008.08.18 04:36:00 - [59] Originally by: Commandante Zero Edited by: Commandante Zero on 18/08/2008 03:36:40 Originally by: Hector Xagar Originally by: Qebh I haven't bothered ringing iinet (yet), as it's a sunday and I'm sure it's just the knuckle-draggers working now. I mean, face it, if you can't even manage to get yourself a job where you have Sundays off, how can you be expected to fix a slippery ISP problem like this? ;) Whoa. Watch the jealousy there, Qebh. :) My man Hector really should have been a Minmatar as he is the major knuckle dragger at iinet ,last time we chatted he told me of playing poker online for hours then off to the pub for a few before knocking off - with overtime bonus for boozing ! I could tell you stories about iinet but it would be 100 pages long & I'm sure most of you are getting the picture now. iinet = dudnet seriously though hey Hec when you gettin back in game ? Dan says hello too Commandante Zero Haha yeah yeah. I'll be back soon, just getting some other games out of the way first! Just test-connected up to EVE from here at work, seems to be OK. Had no timeout problems with auth, trace routes to the server seems to be returning OK. Anyone affected, if you try to trace route to 87.237.38.200, what happens? Gunslingers Corp - Winning over EVE, one heart at a time.
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.18 04:47:00 - [60] I have to say that I've had few issues with iiNet in comparison to other ISPs (and I've had a few). The fact that we've got some Eve Community members on staff and helping out does increase my level of confidence that this will be fixed.......I'm starting to think that in this case iiNet might be on the bad end of a very long stick with the real issue lying further upstream. ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.

Hector Xagar Stanton Syndicate	Posted - 2008.08.18 05:46:00 - [61] OK, an external link was identified to be causing intermittent timeout failures. http://www.iinet.net.au/status/faultinfo/275465.html Everything should be good to go for now for the iiNet people, if there are any further problems, let us know. Gunslingers Corp - Winning over EVE, one heart at a time.
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.18 05:53:00 - [62] Yep looks like she is now successfully authenticating and connecting on our test bench.
Odre Echee Equestrian Knight Order of Lolicon	Posted - 2008.08.18 08:32:00 - [63] Originally by: EBANK Ricdic Yep looks like she is now successfully authenticating and connecting on our test bench. Hurrah, many thanks, Ricdic. ------------------- Equestrian Knight Order of Lolicon is recruiting! Take no substitute when it comes to alt-corp
Drewbo	Posted - 2008.08.18 09:53:00 - [64] Working well now. Thanks to everyone who posted constructive information.
nodray	Posted - 2008.08.18 09:55:00 - [65] Yes thank you EBANK Ricdic and please thank the IInet team for there help in resolving this issue. nodray
Ishmael Cord Minmatar Mindphaser FLA	Posted - 2008.08.18 10:04:00 - [66] Thankyou guys, nicely done. All working properly here now. Good to see some ISP staff who actually give a toss about their customers. Two thumbs up from me Mindphaser FLA - We rule through technology.
CPAS	Posted - 2008.08.18 10:31:00 - [67] Edited by: CPAS on 18/08/2008 10:30:54 Thanks Guys - all working for me now - how do we get some feedback back into iinet about your efforts to resolve this and pro-actively keeping the eve community up-to-date?
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.18 11:45:00 - [68] https://toolbox.iinet.net.au//cgi-bin/contact_form.cgi?type=feedback It really is a bit of luck however that myself and Hektor sit near a person who was dealing with a call from someone about this issue. When she asked for help from a senior it was just lucky that we were sitting nearby and our ears *****ed up when we heard "Eve Online" being mentioned. I know of 3 iiNet staff members who play Eve. I am probably the most religious player though . On a positive note we did get to install Eve on a test machine (finally had a reason to do so) but I don't like our chances of being allowed to keep it on there Glad to see the problem is resolved guys
Baka Lakadaka Gallente Agony Unleashed Agony Empire	Posted - 2008.08.18 11:58:00 - [69] As a happy customer, I think you should keep your Eve test install, just in case you need to do a daily system test for all your dedicated Eve customers.......Anything less than 3 hours testing at a time would not be conclusive IMO. Thanks guys. ______________________ Isn't it time you learned to fight back? Agony Unleashed Home of the PvP University. Now Recruiting.
Hector Xagar Stanton Syndicate	Posted - 2008.08.18 12:30:00 - [70] Originally by: EBANK Ricdic It really is a bit of luck however that myself and Hektor sit near a person who was dealing with a call from someone about this issue. When she asked for help from a senior it was just lucky that we were sitting nearby and our ears *****ed up when we heard "Eve Online" being mentioned .. On a positive note we did get to install Eve on a test machine (finally had a reason to do so) but I don't like our chances of being allowed to keep it on there Sorry Ric, I already had to uninstall the client from the test machine. ;) To everyone else, good to see the issue was resolved for the time being. Enjoy your EVEing! Gunslingers Corp - Winning over EVE, one heart at a time.

Arbiter Xun	Posted - 2008.08.19 03:44:00 - [71] Yay, thanks for fixing this iinet and helpful people. Seems to have fixed my vent problem too.
EBANK Ricdic Eve-Tech Savings n Loans	Posted - 2008.08.19 04:35:00 - [72] Yep the problem seemed to be affecting a considerable number of applications. Some of the reports I heard were: Eve Online Age of Conan some crappy bridge site (card game) Ventrillo/TS A few small MMO type games That's probably why the Network Ops guys managed to pick up on it so quickly. It's uncommon to have so many reports on issues such as these without a problem existing. When we saw this thread and the Age Of Conan one it was fairly clear a problem did exist.


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