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Thread Statistics | Show CCP posts - 0 post(s) |
Raven
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Posted - 2004.07.16 15:04:00 -
[31]
Edited by: Raven on 16/07/2004 15:06:15
bump
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Raven
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Posted - 2004.07.16 15:04:00 -
[32]
Edited by: Raven on 16/07/2004 15:06:15
bump
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GM Rendo
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Posted - 2004.07.16 15:09:00 -
[33]
A small update.
If you experience problems with reactivating then please try entering all the credit card details again and then reactivating. That should solve the problem for many users. In some cases customers had expired/closed credit cards, and they simply don't work anymore because of the more stringent checks. In that case you need to enter your new credit card information with the updated expiry date. If you are still experiencing problems then please contact us at support and we'll try to work it out for you. Billing cases are our top priority and we always try to keep the queue empty. After we've received the information that we need from you it might take us a few days to get back to you since we need to contact our billing partner. Hopefully we can work something out for those of you with hybrid cards. Point is, don't give up unless you've received a reply from billing stating that we can't use your card.
/Cheers
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GM Rendo
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Posted - 2004.07.16 15:09:00 -
[34]
A small update.
If you experience problems with reactivating then please try entering all the credit card details again and then reactivating. That should solve the problem for many users. In some cases customers had expired/closed credit cards, and they simply don't work anymore because of the more stringent checks. In that case you need to enter your new credit card information with the updated expiry date. If you are still experiencing problems then please contact us at support and we'll try to work it out for you. Billing cases are our top priority and we always try to keep the queue empty. After we've received the information that we need from you it might take us a few days to get back to you since we need to contact our billing partner. Hopefully we can work something out for those of you with hybrid cards. Point is, don't give up unless you've received a reply from billing stating that we can't use your card.
/Cheers
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Marmota Montax
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Posted - 2004.07.16 15:38:00 -
[35]
Just tried again to reactivate again, to no avail unfortunately.
We here understand that billing is important to CCP, it makes sense. However 5 days later i still cant log in my main account, and despite several requests to confirm whether my hybrid credit/debit card is acceptable i havent received any communication barring some requests to try reactivating and some requests for my system information.
Just out of interest i ran a few polls on how people pay thier subs on several gaming sites the results are interesting and worth looking at.
MMORPG.com results: based on 50 people voting.
1) I use a "real" credit card = 49%
2) I use a debit/credit hybrid card = 42.9%
3) I use a third party client (PayByCash) = 0%
4) I use "gametime" cards = 6.1%
5) I am put off some MMO's due to limited pay options = 2%
Link = http://www.mmorpg.com/discussion.cfm/load/forums/loadforum/51/loadthread/17403/setstart/1/loadclass/35
The other polls i ran have similar results. I realise its only 50 peoples votes but its still representative of the MMO population. Please CCP do not alienate potentially nearly half of your paying client base.
I can see this thread getting locked for some rule or other, but its obvious now that many people are having (or will have) this problem, and it needs highlighting, or it needs a decent explanation as to why its happening, as thus far support have not given any clue to whats going on here.
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Marmota Montax
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Posted - 2004.07.16 15:38:00 -
[36]
Just tried again to reactivate again, to no avail unfortunately.
We here understand that billing is important to CCP, it makes sense. However 5 days later i still cant log in my main account, and despite several requests to confirm whether my hybrid credit/debit card is acceptable i havent received any communication barring some requests to try reactivating and some requests for my system information.
Just out of interest i ran a few polls on how people pay thier subs on several gaming sites the results are interesting and worth looking at.
MMORPG.com results: based on 50 people voting.
1) I use a "real" credit card = 49%
2) I use a debit/credit hybrid card = 42.9%
3) I use a third party client (PayByCash) = 0%
4) I use "gametime" cards = 6.1%
5) I am put off some MMO's due to limited pay options = 2%
Link = http://www.mmorpg.com/discussion.cfm/load/forums/loadforum/51/loadthread/17403/setstart/1/loadclass/35
The other polls i ran have similar results. I realise its only 50 peoples votes but its still representative of the MMO population. Please CCP do not alienate potentially nearly half of your paying client base.
I can see this thread getting locked for some rule or other, but its obvious now that many people are having (or will have) this problem, and it needs highlighting, or it needs a decent explanation as to why its happening, as thus far support have not given any clue to whats going on here.
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Visionist
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Posted - 2004.07.16 17:53:00 -
[37]
Dear GM,
The Dev Blog you refer to doesn't mention anything about the refusal of hybrid/debit cards. And not giving up is hard for the folks that can't log in at all any more... Being locked out for days, not even being able to flip a skill must be frustrating at least. |
Visionist
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Posted - 2004.07.16 17:53:00 -
[38]
Dear GM,
The Dev Blog you refer to doesn't mention anything about the refusal of hybrid/debit cards. And not giving up is hard for the folks that can't log in at all any more... Being locked out for days, not even being able to flip a skill must be frustrating at least. |
Firepower101
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Posted - 2004.07.16 18:34:00 -
[39]
Hi,
I've just successfully reactivated my account using my Barclays Connect Debit Card(I'm in the UK)with a Visa logo on it which I previously used when playing Eve Online. 
So either my card is really a credit one or there is another problem occuring for people?
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Firepower101
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Posted - 2004.07.16 18:34:00 -
[40]
Hi,
I've just successfully reactivated my account using my Barclays Connect Debit Card(I'm in the UK)with a Visa logo on it which I previously used when playing Eve Online.
So either my card is really a credit one or there is another problem occuring for people?
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Marmota Montax
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Posted - 2004.07.16 19:03:00 -
[41]
Edited by: Marmota Montax on 16/07/2004 19:10:17
edit: still doesnt work
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Marmota Montax
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Posted - 2004.07.16 19:03:00 -
[42]
Edited by: Marmota Montax on 16/07/2004 19:10:17
edit: still doesnt work
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Unhappy Hobo
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Posted - 2004.07.16 20:15:00 -
[43]
Edited by: Unhappy Hobo on 16/07/2004 20:20:19
No joy here either.
NEW ERROR from paypal
Error Detected
This recipient is currently unable to receive money.
This means I can't viably play EVE on my main account.
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Unhappy Hobo
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Posted - 2004.07.16 20:15:00 -
[44]
Edited by: Unhappy Hobo on 16/07/2004 20:20:19
No joy here either.
NEW ERROR from paypal
Error Detected
This recipient is currently unable to receive money.
This means I can't viably play EVE on my main account.
|
Free2Fly
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Posted - 2004.07.17 01:00:00 -
[45]
According to Visa, all merchants who accept Visa also accept the visa debt cards. |
Free2Fly
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Posted - 2004.07.17 01:00:00 -
[46]
According to Visa, all merchants who accept Visa also accept the visa debt cards. |
Sinist
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Posted - 2004.07.17 02:12:00 -
[47]
Well I used a creditcard/debit card "Visa" for my EVe career. Just recently it stopped working. I was forced to use my paypal account to pay paybycash.com. Now paybycash doesnt accept debit cards anymore? LOL.
CCP ALOT of people use debit cards and I bet now that even paybycash doesnt support them you will unfortunatly maybe see a lot of ****ed off people as well as a smaller subscription base.
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Sinist
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Posted - 2004.07.17 02:12:00 -
[48]
Well I used a creditcard/debit card "Visa" for my EVe career. Just recently it stopped working. I was forced to use my paypal account to pay paybycash.com. Now paybycash doesnt accept debit cards anymore? LOL.
CCP ALOT of people use debit cards and I bet now that even paybycash doesnt support them you will unfortunatly maybe see a lot of ****ed off people as well as a smaller subscription base.
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Marmota Montax
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Posted - 2004.07.17 02:26:00 -
[49]
One thing i noticed about all of this from doing MY OWN investigation.
Also considering this seems to have little bearing on the fact that the system isnt validating our credit/debit cards.
When i try reactivating my account and updating my account information. It appears the system IS NOT remembering the changes, when i go back into account management the fields are exactly as they were before the changes. Except the card number field which is completely blank.
Perhaps you guys having the same problems can confirm this with me, if we are all having the same problem then MAYBE its related to the non-validation problem.
CCP "support" i cannot be bothered to send you yet ANOTHER email on this subject as i persoanlly not heard from you now in over a day on this matter (maybe its my deservedly angry manner at not being to log in for nearly 5 DAYS now) , we'll just have to see if the GM's read this and pass the information along.
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Marmota Montax
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Posted - 2004.07.17 02:26:00 -
[50]
One thing i noticed about all of this from doing MY OWN investigation.
Also considering this seems to have little bearing on the fact that the system isnt validating our credit/debit cards.
When i try reactivating my account and updating my account information. It appears the system IS NOT remembering the changes, when i go back into account management the fields are exactly as they were before the changes. Except the card number field which is completely blank.
Perhaps you guys having the same problems can confirm this with me, if we are all having the same problem then MAYBE its related to the non-validation problem.
CCP "support" i cannot be bothered to send you yet ANOTHER email on this subject as i persoanlly not heard from you now in over a day on this matter (maybe its my deservedly angry manner at not being to log in for nearly 5 DAYS now) , we'll just have to see if the GM's read this and pass the information along.
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Anthrax Attack
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Posted - 2004.07.17 09:39:00 -
[51]
iv been trying to use paypal also, and cant, i cant get my account re activated and this is the only few days ill have free in weeks and ic ant play!!!
CCP open a paypal account ur self so at least then we can just send u the cash direct u can change the records and give us access...
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Anthrax Attack
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Posted - 2004.07.17 09:39:00 -
[52]
iv been trying to use paypal also, and cant, i cant get my account re activated and this is the only few days ill have free in weeks and ic ant play!!!
CCP open a paypal account ur self so at least then we can just send u the cash direct u can change the records and give us access...
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Unhappy Hobo
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Posted - 2004.07.17 12:46:00 -
[53]
Another slightly related note: I didn't recieve my extra day as the complaint for billing came on the usual day.
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Unhappy Hobo
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Posted - 2004.07.17 12:46:00 -
[54]
Another slightly related note: I didn't recieve my extra day as the complaint for billing came on the usual day.
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Marmota Montax
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Posted - 2004.07.17 17:02:00 -
[55]
*bump*
until some GM's or managers give us an idea of whats going on.
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Marmota Montax
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Posted - 2004.07.17 17:02:00 -
[56]
*bump*
until some GM's or managers give us an idea of whats going on.
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Maver
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Posted - 2004.07.17 17:32:00 -
[57]
 Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
On bottom of this topic is solution:
http://oldforums.eveonline.com/?a=topic&threadID=94789&page=1
I have this same problem and contact with my bank. They check my account and log from my operations and give me that solution. Now everything is in hand CCP, they must property configure Billing Software etc...
It's simple, but they must want to do that.
I hope so that they not ignoring this problem like they do few month ago when i wrote to them first time.
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Maver
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Posted - 2004.07.17 17:32:00 -
[58]
Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
On bottom of this topic is solution:
http://oldforums.eveonline.com/?a=topic&threadID=94789&page=1
I have this same problem and contact with my bank. They check my account and log from my operations and give me that solution. Now everything is in hand CCP, they must property configure Billing Software etc...
It's simple, but they must want to do that.
I hope so that they not ignoring this problem like they do few month ago when i wrote to them first time.
|
Anthrax Attack
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Posted - 2004.07.17 17:38:00 -
[59]
spoke to paybycash.com and they have no idea when or even if they will ever get the paypal option back, thats very bad for me as i was intending to use that for quite a while for my account, gahhhh
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Anthrax Attack
|
Posted - 2004.07.17 17:38:00 -
[60]
spoke to paybycash.com and they have no idea when or even if they will ever get the paypal option back, thats very bad for me as i was intending to use that for quite a while for my account, gahhhh
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
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