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Unforgivin
   |
Posted - 2004.07.14 06:10:00 -
[1]
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
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Unforgivin
|
Posted - 2004.07.14 06:10:00 -
[2]
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
|
Sinist
|
Posted - 2004.07.14 06:13:00 -
[3]
IS it a credit debit card? If so your out of luck. I used a creditcard/debitcard fine before but I cant anymore.
Answer I got from CCP was "We dont know how you used it before for the last 12 months but we do not support debit cards". Even though my debit card has a credit card logo. *shrug* i use paybycash.com and pay about 5$ more every 3 months then I normally would. Not a huge deal but I would rather pay by credit card.
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Sinist
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Posted - 2004.07.14 06:13:00 -
[4]
IS it a credit debit card? If so your out of luck. I used a creditcard/debitcard fine before but I cant anymore.
Answer I got from CCP was "We dont know how you used it before for the last 12 months but we do not support debit cards". Even though my debit card has a credit card logo. *shrug* i use paybycash.com and pay about 5$ more every 3 months then I normally would. Not a huge deal but I would rather pay by credit card.
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Unforgivin
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Posted - 2004.07.14 06:16:00 -
[5]
nope they are credit cards
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Unforgivin
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Posted - 2004.07.14 06:16:00 -
[6]
nope they are credit cards
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Marmota Montax
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Posted - 2004.07.14 15:10:00 -
[7]
Edited by: Marmota Montax on 14/07/2004 15:13:16
My other account is having the same problem, i cant reactivate my account and get the same error you do mate.
Despite me mentioning that my card was a VISA "debit" card, they didnt seem to consider that a problem in their reply.
If this is the problem and they only accept credit cards, i put the same question to them..how come i have been able to use my VISA debit just fine for over 12months?
Anyway, i have never owned a credit card and i never will, so both my accounts and my subscriptions can be terminated as far as im concerned. In this day and age to not be able to accept VISA debit cards is beyond ridiculous.
ARE YOU LISTENING CCP???? obviously not because there are hundreds of people with this problem.
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Marmota Montax
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Posted - 2004.07.14 15:10:00 -
[8]
Edited by: Marmota Montax on 14/07/2004 15:13:16
My other account is having the same problem, i cant reactivate my account and get the same error you do mate.
Despite me mentioning that my card was a VISA "debit" card, they didnt seem to consider that a problem in their reply.
If this is the problem and they only accept credit cards, i put the same question to them..how come i have been able to use my VISA debit just fine for over 12months?
Anyway, i have never owned a credit card and i never will, so both my accounts and my subscriptions can be terminated as far as im concerned. In this day and age to not be able to accept VISA debit cards is beyond ridiculous.
ARE YOU LISTENING CCP???? obviously not because there are hundreds of people with this problem.
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GM Rendo
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Posted - 2004.07.15 07:28:00 -
[9]
Edited by: GM Rendo on 16/07/2004 15:22:46
Hi
See my reply later in the thread. Please also read Hellmar's last blog on 2004.07.01 about these changes.
/Cheers
|
GM Rendo
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Posted - 2004.07.15 07:28:00 -
[10]
Edited by: GM Rendo on 16/07/2004 15:22:46
Hi
See my reply later in the thread. Please also read Hellmar's last blog on 2004.07.01 about these changes.
/Cheers
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Marmota Montax
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Posted - 2004.07.15 09:09:00 -
[11]
Thank you GM Rendo, despite 4 days of talking to billing and account they couldnt tell me that. I appreciate your answer.
Well its goodbye to EVE for me :) Take care ya all.
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Marmota Montax
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Posted - 2004.07.15 09:09:00 -
[12]
Thank you GM Rendo, despite 4 days of talking to billing and account they couldnt tell me that. I appreciate your answer.
Well its goodbye to EVE for me :) Take care ya all.
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Fletch Carver
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Posted - 2004.07.15 12:43:00 -
[13]
Edited by: Fletch Carver on 15/07/2004 12:45:03
 Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
I had the exact same problem so I tried not entering the last 4 digts, wich offcourse gave me another error, but after that i entered the complete number again and this time it worked, don't ask me how tho
Originally by: Marmota Montax
Edited by: Marmota Montax on 14/07/2004 15:13:16
My other account is having the same problem, i cant reactivate my account and get the same error you do mate.
Despite me mentioning that my card was a VISA "debit" card, they didnt seem to consider that a problem in their reply.
If this is the problem and they only accept credit cards, i put the same question to them..how come i have been able to use my VISA debit just fine for over 12months?
Anyway, i have never owned a credit card and i never will, so both my accounts and my subscriptions can be terminated as far as im concerned. In this day and age to not be able to accept VISA debit cards is beyond ridiculous.
ARE YOU LISTENING CCP???? obviously not because there are hundreds of people with this problem.
there is no such things as a VISA debit card, VISA is always credited
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Fletch Carver
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Posted - 2004.07.15 12:43:00 -
[14]
Edited by: Fletch Carver on 15/07/2004 12:45:03
Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
I had the exact same problem so I tried not entering the last 4 digts, wich offcourse gave me another error, but after that i entered the complete number again and this time it worked, don't ask me how tho
Originally by: Marmota Montax
Edited by: Marmota Montax on 14/07/2004 15:13:16
My other account is having the same problem, i cant reactivate my account and get the same error you do mate.
Despite me mentioning that my card was a VISA "debit" card, they didnt seem to consider that a problem in their reply.
If this is the problem and they only accept credit cards, i put the same question to them..how come i have been able to use my VISA debit just fine for over 12months?
Anyway, i have never owned a credit card and i never will, so both my accounts and my subscriptions can be terminated as far as im concerned. In this day and age to not be able to accept VISA debit cards is beyond ridiculous.
ARE YOU LISTENING CCP???? obviously not because there are hundreds of people with this problem.
there is no such things as a VISA debit card, VISA is always credited
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Zmeu
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Posted - 2004.07.15 13:28:00 -
[15]
Edited by: Zmeu on 15/07/2004 13:32:28
not entirly true.. there are credit cards with the Visa tagg and are debit cards.
------------------------------------------
"Luck favours the prepared! " |
Zmeu
|
Posted - 2004.07.15 13:28:00 -
[16]
Edited by: Zmeu on 15/07/2004 13:32:28
not entirly true.. there are credit cards with the Visa tagg and are debit cards.
------------------------------------------
"Luck favours the prepared! " |
Bannie
|
Posted - 2004.07.15 18:24:00 -
[17]
"So to put it short, this was a intentional change. Might be a good idea to get a real credit card"
Sounds like a spokesman for the credit card industry. "enjoy using your crdit card and the 21% intrest rates it has"
Sheesh.
This is the first case of anyone not accepting my debit card after using it for 4 years or so on purchases of many thousands of dollars.
Goodbye EVE from me as well or get off your high horse.
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Bannie
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Posted - 2004.07.15 18:24:00 -
[18]
"So to put it short, this was a intentional change. Might be a good idea to get a real credit card"
Sounds like a spokesman for the credit card industry. "enjoy using your crdit card and the 21% intrest rates it has"
Sheesh.
This is the first case of anyone not accepting my debit card after using it for 4 years or so on purchases of many thousands of dollars.
Goodbye EVE from me as well or get off your high horse.
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Lan2
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Posted - 2004.07.16 02:38:00 -
[19]
Edited by: Lan2 on 16/07/2004 02:40:17
Originally by: Bannie
Sounds like a spokesman for the credit card industry. "enjoy using your crdit card and the 21% intrest rates it has"
Sheesh.
This is the first case of anyone not accepting my debit card after using it for 4 years or so on purchases of many thousands of dollars.
Goodbye EVE from me as well or get off your high horse.
Maybe you should pay the balance off in full every month? I pay 0% interest on my CC.... Wonder who's on that horse now.
|
Lan2
|
Posted - 2004.07.16 02:38:00 -
[20]
Edited by: Lan2 on 16/07/2004 02:40:17
Originally by: Bannie
Sounds like a spokesman for the credit card industry. "enjoy using your crdit card and the 21% intrest rates it has"
Sheesh.
This is the first case of anyone not accepting my debit card after using it for 4 years or so on purchases of many thousands of dollars.
Goodbye EVE from me as well or get off your high horse.
Maybe you should pay the balance off in full every month? I pay 0% interest on my CC.... Wonder who's on that horse now.
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Rodrigues Pellanor
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Posted - 2004.07.16 09:09:00 -
[21]
PayPal - No Longer Accepted
PayByCash has CEASED to accept payments via PayPal. Customers who previously paid via PayPal will find there are many other options from which to choose, and many of those are faster than funding your PayPal account was
Damn.
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Rodrigues Pellanor
|
Posted - 2004.07.16 09:09:00 -
[22]
PayPal - No Longer Accepted
PayByCash has CEASED to accept payments via PayPal. Customers who previously paid via PayPal will find there are many other options from which to choose, and many of those are faster than funding your PayPal account was
Damn.
|
Bannie
|
Posted - 2004.07.16 09:29:00 -
[23]
"Maybe you should pay the balance off in full every month? I pay 0% interest on my CC.... Wonder who's on that horse now."
You pay a yearly "usage" fee??
I do not want a credit card, period. I have the funds to back up my debit card and have no use what so ever for a credit card and you avoid the question of why EVE is one of the only, if not the only, MMORPG to not accept this method of payment.
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Bannie
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Posted - 2004.07.16 09:29:00 -
[24]
"Maybe you should pay the balance off in full every month? I pay 0% interest on my CC.... Wonder who's on that horse now."
You pay a yearly "usage" fee??
I do not want a credit card, period. I have the funds to back up my debit card and have no use what so ever for a credit card and you avoid the question of why EVE is one of the only, if not the only, MMORPG to not accept this method of payment.
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Fletch Carver
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Posted - 2004.07.16 10:39:00 -
[25]
Edited by: Fletch Carver on 23/07/2004 11:25:31
Edited by: Fletch Carver on 16/07/2004 10:41:37
Originally by: Zmeu
Edited by: Zmeu on 15/07/2004 13:32:28
not entirly true.. there are credit cards with the Visa tagg and are debit cards.
hmm didn't know that, iv'e never seen a debit card with visa.
i think those debit cards with the visa logo are "combined" cards wich can also be used as credit card...Hence, the visa itself is not debitted...
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Fletch Carver
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Posted - 2004.07.16 10:39:00 -
[26]
Edited by: Fletch Carver on 23/07/2004 11:25:31
Edited by: Fletch Carver on 16/07/2004 10:41:37
Originally by: Zmeu
Edited by: Zmeu on 15/07/2004 13:32:28
not entirly true.. there are credit cards with the Visa tagg and are debit cards.
hmm didn't know that, iv'e never seen a debit card with visa.
i think those debit cards with the visa logo are "combined" cards wich can also be used as credit card...Hence, the visa itself is not debitted...
|
Unhappy Hobo
|
Posted - 2004.07.16 11:17:00 -
[27]
Now, unfortunately, there is no way for people to pay if you don't have a CC. As PayPal are the only ones to accept switch/solo, and they do not work with PBC anymore. Which makes life impossible for a lot of people.
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Unhappy Hobo
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Posted - 2004.07.16 11:17:00 -
[28]
Now, unfortunately, there is no way for people to pay if you don't have a CC. As PayPal are the only ones to accept switch/solo, and they do not work with PBC anymore. Which makes life impossible for a lot of people.
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Dentali
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Posted - 2004.07.16 13:36:00 -
[29]
So CCP is honestly going to loose about 1,000 players due to not accepting a debit card? Are you joking me... CCP should except them. Its not CCPs fault that people do not have the funds in their debit accounts its the responsibility of the owner to insure that they acquire the monthly funds needed for the account. If they do not have the funds needed then they should have bought the overture insurance that is available that if you go over you can pay it back without the bank slamming you with bills.
Again... CCP it is the reponsibility of the owner of that account to insure that the money is in that account each month... not yours. So fix it before we loose players over something stupid like this.
However... if you cant find another way to pay (PAY BY CASH / MAILING IS AVAILABLE) then your just as guilty as CCP.
So is said. |
Dentali
|
Posted - 2004.07.16 13:36:00 -
[30]
So CCP is honestly going to loose about 1,000 players due to not accepting a debit card? Are you joking me... CCP should except them. Its not CCPs fault that people do not have the funds in their debit accounts its the responsibility of the owner to insure that they acquire the monthly funds needed for the account. If they do not have the funds needed then they should have bought the overture insurance that is available that if you go over you can pay it back without the bank slamming you with bills.
Again... CCP it is the reponsibility of the owner of that account to insure that the money is in that account each month... not yours. So fix it before we loose players over something stupid like this.
However... if you cant find another way to pay (PAY BY CASH / MAILING IS AVAILABLE) then your just as guilty as CCP.
So is said. |
Raven
|
Posted - 2004.07.16 15:04:00 -
[31]
Edited by: Raven on 16/07/2004 15:06:15
bump
|
Raven
|
Posted - 2004.07.16 15:04:00 -
[32]
Edited by: Raven on 16/07/2004 15:06:15
bump
|
GM Rendo
|
Posted - 2004.07.16 15:09:00 -
[33]
A small update.
If you experience problems with reactivating then please try entering all the credit card details again and then reactivating. That should solve the problem for many users. In some cases customers had expired/closed credit cards, and they simply don't work anymore because of the more stringent checks. In that case you need to enter your new credit card information with the updated expiry date. If you are still experiencing problems then please contact us at support and we'll try to work it out for you. Billing cases are our top priority and we always try to keep the queue empty. After we've received the information that we need from you it might take us a few days to get back to you since we need to contact our billing partner. Hopefully we can work something out for those of you with hybrid cards. Point is, don't give up unless you've received a reply from billing stating that we can't use your card.
/Cheers
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GM Rendo
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Posted - 2004.07.16 15:09:00 -
[34]
A small update.
If you experience problems with reactivating then please try entering all the credit card details again and then reactivating. That should solve the problem for many users. In some cases customers had expired/closed credit cards, and they simply don't work anymore because of the more stringent checks. In that case you need to enter your new credit card information with the updated expiry date. If you are still experiencing problems then please contact us at support and we'll try to work it out for you. Billing cases are our top priority and we always try to keep the queue empty. After we've received the information that we need from you it might take us a few days to get back to you since we need to contact our billing partner. Hopefully we can work something out for those of you with hybrid cards. Point is, don't give up unless you've received a reply from billing stating that we can't use your card.
/Cheers
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Marmota Montax
|
Posted - 2004.07.16 15:38:00 -
[35]
Just tried again to reactivate again, to no avail unfortunately.
We here understand that billing is important to CCP, it makes sense. However 5 days later i still cant log in my main account, and despite several requests to confirm whether my hybrid credit/debit card is acceptable i havent received any communication barring some requests to try reactivating and some requests for my system information.
Just out of interest i ran a few polls on how people pay thier subs on several gaming sites the results are interesting and worth looking at.
MMORPG.com results: based on 50 people voting.
1) I use a "real" credit card = 49%
2) I use a debit/credit hybrid card = 42.9%
3) I use a third party client (PayByCash) = 0%
4) I use "gametime" cards = 6.1%
5) I am put off some MMO's due to limited pay options = 2%
Link = http://www.mmorpg.com/discussion.cfm/load/forums/loadforum/51/loadthread/17403/setstart/1/loadclass/35
The other polls i ran have similar results. I realise its only 50 peoples votes but its still representative of the MMO population. Please CCP do not alienate potentially nearly half of your paying client base.
I can see this thread getting locked for some rule or other, but its obvious now that many people are having (or will have) this problem, and it needs highlighting, or it needs a decent explanation as to why its happening, as thus far support have not given any clue to whats going on here.
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Marmota Montax
|
Posted - 2004.07.16 15:38:00 -
[36]
Just tried again to reactivate again, to no avail unfortunately.
We here understand that billing is important to CCP, it makes sense. However 5 days later i still cant log in my main account, and despite several requests to confirm whether my hybrid credit/debit card is acceptable i havent received any communication barring some requests to try reactivating and some requests for my system information.
Just out of interest i ran a few polls on how people pay thier subs on several gaming sites the results are interesting and worth looking at.
MMORPG.com results: based on 50 people voting.
1) I use a "real" credit card = 49%
2) I use a debit/credit hybrid card = 42.9%
3) I use a third party client (PayByCash) = 0%
4) I use "gametime" cards = 6.1%
5) I am put off some MMO's due to limited pay options = 2%
Link = http://www.mmorpg.com/discussion.cfm/load/forums/loadforum/51/loadthread/17403/setstart/1/loadclass/35
The other polls i ran have similar results. I realise its only 50 peoples votes but its still representative of the MMO population. Please CCP do not alienate potentially nearly half of your paying client base.
I can see this thread getting locked for some rule or other, but its obvious now that many people are having (or will have) this problem, and it needs highlighting, or it needs a decent explanation as to why its happening, as thus far support have not given any clue to whats going on here.
|
Visionist
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Posted - 2004.07.16 17:53:00 -
[37]
Dear GM,
The Dev Blog you refer to doesn't mention anything about the refusal of hybrid/debit cards. And not giving up is hard for the folks that can't log in at all any more... Being locked out for days, not even being able to flip a skill must be frustrating at least. |
Visionist
|
Posted - 2004.07.16 17:53:00 -
[38]
Dear GM,
The Dev Blog you refer to doesn't mention anything about the refusal of hybrid/debit cards. And not giving up is hard for the folks that can't log in at all any more... Being locked out for days, not even being able to flip a skill must be frustrating at least. |
Firepower101
|
Posted - 2004.07.16 18:34:00 -
[39]
Hi,
I've just successfully reactivated my account using my Barclays Connect Debit Card(I'm in the UK)with a Visa logo on it which I previously used when playing Eve Online. 
So either my card is really a credit one or there is another problem occuring for people?
|
Firepower101
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Posted - 2004.07.16 18:34:00 -
[40]
Hi,
I've just successfully reactivated my account using my Barclays Connect Debit Card(I'm in the UK)with a Visa logo on it which I previously used when playing Eve Online.
So either my card is really a credit one or there is another problem occuring for people?
|
Marmota Montax
|
Posted - 2004.07.16 19:03:00 -
[41]
Edited by: Marmota Montax on 16/07/2004 19:10:17
edit: still doesnt work
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Marmota Montax
|
Posted - 2004.07.16 19:03:00 -
[42]
Edited by: Marmota Montax on 16/07/2004 19:10:17
edit: still doesnt work
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Unhappy Hobo
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Posted - 2004.07.16 20:15:00 -
[43]
Edited by: Unhappy Hobo on 16/07/2004 20:20:19
No joy here either.
NEW ERROR from paypal
Error Detected
This recipient is currently unable to receive money.
This means I can't viably play EVE on my main account.
|
Unhappy Hobo
|
Posted - 2004.07.16 20:15:00 -
[44]
Edited by: Unhappy Hobo on 16/07/2004 20:20:19
No joy here either.
NEW ERROR from paypal
Error Detected
This recipient is currently unable to receive money.
This means I can't viably play EVE on my main account.
|
Free2Fly
|
Posted - 2004.07.17 01:00:00 -
[45]
According to Visa, all merchants who accept Visa also accept the visa debt cards. |
Free2Fly
|
Posted - 2004.07.17 01:00:00 -
[46]
According to Visa, all merchants who accept Visa also accept the visa debt cards. |
Sinist
|
Posted - 2004.07.17 02:12:00 -
[47]
Well I used a creditcard/debit card "Visa" for my EVe career. Just recently it stopped working. I was forced to use my paypal account to pay paybycash.com. Now paybycash doesnt accept debit cards anymore? LOL.
CCP ALOT of people use debit cards and I bet now that even paybycash doesnt support them you will unfortunatly maybe see a lot of ****ed off people as well as a smaller subscription base.
|
Sinist
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Posted - 2004.07.17 02:12:00 -
[48]
Well I used a creditcard/debit card "Visa" for my EVe career. Just recently it stopped working. I was forced to use my paypal account to pay paybycash.com. Now paybycash doesnt accept debit cards anymore? LOL.
CCP ALOT of people use debit cards and I bet now that even paybycash doesnt support them you will unfortunatly maybe see a lot of ****ed off people as well as a smaller subscription base.
|
Marmota Montax
|
Posted - 2004.07.17 02:26:00 -
[49]
One thing i noticed about all of this from doing MY OWN investigation.
Also considering this seems to have little bearing on the fact that the system isnt validating our credit/debit cards.
When i try reactivating my account and updating my account information. It appears the system IS NOT remembering the changes, when i go back into account management the fields are exactly as they were before the changes. Except the card number field which is completely blank.
Perhaps you guys having the same problems can confirm this with me, if we are all having the same problem then MAYBE its related to the non-validation problem.
CCP "support" i cannot be bothered to send you yet ANOTHER email on this subject as i persoanlly not heard from you now in over a day on this matter (maybe its my deservedly angry manner at not being to log in for nearly 5 DAYS now) , we'll just have to see if the GM's read this and pass the information along.
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Marmota Montax
|
Posted - 2004.07.17 02:26:00 -
[50]
One thing i noticed about all of this from doing MY OWN investigation.
Also considering this seems to have little bearing on the fact that the system isnt validating our credit/debit cards.
When i try reactivating my account and updating my account information. It appears the system IS NOT remembering the changes, when i go back into account management the fields are exactly as they were before the changes. Except the card number field which is completely blank.
Perhaps you guys having the same problems can confirm this with me, if we are all having the same problem then MAYBE its related to the non-validation problem.
CCP "support" i cannot be bothered to send you yet ANOTHER email on this subject as i persoanlly not heard from you now in over a day on this matter (maybe its my deservedly angry manner at not being to log in for nearly 5 DAYS now) , we'll just have to see if the GM's read this and pass the information along.
|
Anthrax Attack
|
Posted - 2004.07.17 09:39:00 -
[51]
iv been trying to use paypal also, and cant, i cant get my account re activated and this is the only few days ill have free in weeks and ic ant play!!!
CCP open a paypal account ur self so at least then we can just send u the cash direct u can change the records and give us access...
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Anthrax Attack
|
Posted - 2004.07.17 09:39:00 -
[52]
iv been trying to use paypal also, and cant, i cant get my account re activated and this is the only few days ill have free in weeks and ic ant play!!!
CCP open a paypal account ur self so at least then we can just send u the cash direct u can change the records and give us access...
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Unhappy Hobo
|
Posted - 2004.07.17 12:46:00 -
[53]
Another slightly related note: I didn't recieve my extra day as the complaint for billing came on the usual day.
|
Unhappy Hobo
|
Posted - 2004.07.17 12:46:00 -
[54]
Another slightly related note: I didn't recieve my extra day as the complaint for billing came on the usual day.
|
Marmota Montax
|
Posted - 2004.07.17 17:02:00 -
[55]
*bump*
until some GM's or managers give us an idea of whats going on.
|
Marmota Montax
|
Posted - 2004.07.17 17:02:00 -
[56]
*bump*
until some GM's or managers give us an idea of whats going on.
|
Maver
|
Posted - 2004.07.17 17:32:00 -
[57]
Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
On bottom of this topic is solution:
http://oldforums.eveonline.com/?a=topic&threadID=94789&page=1
I have this same problem and contact with my bank. They check my account and log from my operations and give me that solution. Now everything is in hand CCP, they must property configure Billing Software etc...
It's simple, but they must want to do that.
I hope so that they not ignoring this problem like they do few month ago when i wrote to them first time.
|
Maver
|
Posted - 2004.07.17 17:32:00 -
[58]
Originally by: Unforgivin
I tried two different accounts, double checked the info, same cards i used before, one is the same one i use for this account even, but everytime i try to use either one now eve tells me this:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
ERROR:
Your credit card could not be validated.
Card Not Authorized [0069]
now what the hell is that....is there probs with the servers now or....
i know i have the funds and the info is correct........what is the deal here
thank you for your time:)
On bottom of this topic is solution:
http://oldforums.eveonline.com/?a=topic&threadID=94789&page=1
I have this same problem and contact with my bank. They check my account and log from my operations and give me that solution. Now everything is in hand CCP, they must property configure Billing Software etc...
It's simple, but they must want to do that.
I hope so that they not ignoring this problem like they do few month ago when i wrote to them first time.
|
Anthrax Attack
|
Posted - 2004.07.17 17:38:00 -
[59]
spoke to paybycash.com and they have no idea when or even if they will ever get the paypal option back, thats very bad for me as i was intending to use that for quite a while for my account, gahhhh
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Anthrax Attack
|
Posted - 2004.07.17 17:38:00 -
[60]
spoke to paybycash.com and they have no idea when or even if they will ever get the paypal option back, thats very bad for me as i was intending to use that for quite a while for my account, gahhhh
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Marmota Montax
|
Posted - 2004.07.18 18:34:00 -
[61]
I wouldnt expect that functionality for a while, but i wouldnt give up on it either.
|
Marmota Montax
|
Posted - 2004.07.18 18:34:00 -
[62]
I wouldnt expect that functionality for a while, but i wouldnt give up on it either.
|
Anthrax Attack
|
Posted - 2004.07.18 18:37:00 -
[63]
in that case anyone wanna send me a gametime code for paypal payment lol.. else ic ant play for a few months :(
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Anthrax Attack
|
Posted - 2004.07.18 18:37:00 -
[64]
in that case anyone wanna send me a gametime code for paypal payment lol.. else ic ant play for a few months :(
_______________________________________________
yes this is an alt simply becuase now paypal cant be used for accounts i cant get my account renued till i get my new cc delivered |
Commander Krager
|
Posted - 2004.07.18 18:55:00 -
[65]
What a bunch of utter morons to stop using paypal.....
Do ccp want to follow the same route Space Above and Beyond went DOWN THE PAN....
one of there main problems was billing so they lost a hefty chunk of player's over it.. I was one of them and i knew 12 people had the same problems so we stopped playing....
I wounder how many ccp empoyee's will be layed off to justify the loss of income from player's using and relying on paypal...... Getting hold of card's is hard also...
To think u not even told the player's about it....
Wy not start shooting holes in your only boat while your at it..
I run Business and if that happened in my company i would sack people for loosing me customer's at least set up your own paypal alternative...
I'll c u ccp people on the dole queue as i go in to hire more staff.......
|
Commander Krager
|
Posted - 2004.07.18 18:55:00 -
[66]
What a bunch of utter morons to stop using paypal.....
Do ccp want to follow the same route Space Above and Beyond went DOWN THE PAN....
one of there main problems was billing so they lost a hefty chunk of player's over it.. I was one of them and i knew 12 people had the same problems so we stopped playing....
I wounder how many ccp empoyee's will be layed off to justify the loss of income from player's using and relying on paypal...... Getting hold of card's is hard also...
To think u not even told the player's about it....
Wy not start shooting holes in your only boat while your at it..
I run Business and if that happened in my company i would sack people for loosing me customer's at least set up your own paypal alternative...
I'll c u ccp people on the dole queue as i go in to hire more staff.......
|
Marmota Montax
|
Posted - 2004.07.19 15:26:00 -
[67]
Well, i still havent heard anything from support about the problems on my main characters reactivation.
IS YOUR HEAD STILL UP YOUR *insert whatever* CCP?
talk about the ignorance.
|
Marmota Montax
|
Posted - 2004.07.19 15:26:00 -
[68]
Well, i still havent heard anything from support about the problems on my main characters reactivation.
IS YOUR HEAD STILL UP YOUR *insert whatever* CCP?
talk about the ignorance.
|
Marmota Montax
|
Posted - 2004.07.20 09:32:00 -
[69]
Edited by: Marmota Montax on 20/07/2004 09:35:18
Bump...Well c'mon then community managers, are we going to get an answer or not there seem to be a few people here havent heard anything for some time about this.
I DARE not send in a reminder using the "ask a question" section as i got told off for doing that last week.
EDIT: please read the thread and answer all queries. People are having problems with their cards and those that use PayPal are having problems too.
|
Marmota Montax
|
Posted - 2004.07.20 09:32:00 -
[70]
Edited by: Marmota Montax on 20/07/2004 09:35:18
Bump...Well c'mon then community managers, are we going to get an answer or not there seem to be a few people here havent heard anything for some time about this.
I DARE not send in a reminder using the "ask a question" section as i got told off for doing that last week.
EDIT: please read the thread and answer all queries. People are having problems with their cards and those that use PayPal are having problems too.
|
Al Sutton
|
Posted - 2004.07.20 11:19:00 -
[71]
Guys,
I've put a summary of info about credit cards in the thread at
http://oldforums.eveonline.com/?a=topic&threadID=94789
|
Al Sutton
|
Posted - 2004.07.20 11:19:00 -
[72]
Guys,
I've put a summary of info about credit cards in the thread at
http://oldforums.eveonline.com/?a=topic&threadID=94789
|
Unhappy Hobo
|
Posted - 2004.07.21 18:49:00 -
[73]
BUMP. You can't hide forever CCP.
|
Unhappy Hobo
|
Posted - 2004.07.21 18:49:00 -
[74]
BUMP. You can't hide forever CCP.
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Rhekarid
|
Posted - 2004.07.22 04:48:00 -
[75]
Recently discovered this game, tried out the trial, decided to pay, and ran into this problem. I only have 1 day left on my trial, and I'm assuming that when the time is up without paying, my characters will be lost. Two weeks may not be anything impressive to the people who've played for months, but it's still an extremely annoying waste of time, not to mention a bomb aimed at CCP's face when it risks lose a HUGE amount of those 14-trials they've been handing out.
I've tried a few different cards now with the same result. On a side note, I find it odd that putting a () around my phone numbers area code is considered special characters. Who knows how many of those trials have already run their course before I started mine? A lot of people will be angry at that wasted time. Not only will it bring the ire of longtime players, but what was potentially a mass of hundreds of new players through those trials will become hundreds of bitter people telling their friends not to bother. You people in charge need this problem fixed, and fixed NOW.
And pardon my newness, but to the other players who seem more likely to respond: Is there, in fact, any way to spare what time I've put into it? Or are my characters doomed in one day's time?
|
Rhekarid
|
Posted - 2004.07.22 04:48:00 -
[76]
Recently discovered this game, tried out the trial, decided to pay, and ran into this problem. I only have 1 day left on my trial, and I'm assuming that when the time is up without paying, my characters will be lost. Two weeks may not be anything impressive to the people who've played for months, but it's still an extremely annoying waste of time, not to mention a bomb aimed at CCP's face when it risks lose a HUGE amount of those 14-trials they've been handing out.
I've tried a few different cards now with the same result. On a side note, I find it odd that putting a () around my phone numbers area code is considered special characters. Who knows how many of those trials have already run their course before I started mine? A lot of people will be angry at that wasted time. Not only will it bring the ire of longtime players, but what was potentially a mass of hundreds of new players through those trials will become hundreds of bitter people telling their friends not to bother. You people in charge need this problem fixed, and fixed NOW.
And pardon my newness, but to the other players who seem more likely to respond: Is there, in fact, any way to spare what time I've put into it? Or are my characters doomed in one day's time?
|
Silvana Dremakor
|
Posted - 2004.07.22 05:38:00 -
[77]
I also am in the same are as Rhekarid, I have tried many times, but to no avail. I pray to CCP to fix this, and soom, or my chars shall be doomed into inexistance.
|
Silvana Dremakor
|
Posted - 2004.07.22 05:38:00 -
[78]
I also am in the same are as Rhekarid, I have tried many times, but to no avail. I pray to CCP to fix this, and soom, or my chars shall be doomed into inexistance.
|
Marmota Montax
|
Posted - 2004.07.22 08:17:00 -
[79]
Hello trialers.
As far as i know your characters should be kept inactive for up to 6 months from non-reactivation for whatever reason, im not entirely sure that counts with 2 weeks accounts, but thats what happens with subscribed/bought accounts anyway.
As for the problems your having, we are all completely none the wiser on this problem, CCP support still haven't had the courtesy to reply to at least my problems (with my main account) in over a week. Also as you can see there hasnt been any meaningful official response to this problem either in this thread or on the site as a whole.
CCP seems to be completely IGNORING this thread, i dont blame them either, lots of angry people who just want to give them some money FFS...if this is the future for CCP/EVE, then they'll be going the way of EnB and the bloody DoDo very soon as people leave in droves.
Im sure the other guys here are in the same situation as me and havent heard anything.
|
Marmota Montax
|
Posted - 2004.07.22 08:17:00 -
[80]
Hello trialers.
As far as i know your characters should be kept inactive for up to 6 months from non-reactivation for whatever reason, im not entirely sure that counts with 2 weeks accounts, but thats what happens with subscribed/bought accounts anyway.
As for the problems your having, we are all completely none the wiser on this problem, CCP support still haven't had the courtesy to reply to at least my problems (with my main account) in over a week. Also as you can see there hasnt been any meaningful official response to this problem either in this thread or on the site as a whole.
CCP seems to be completely IGNORING this thread, i dont blame them either, lots of angry people who just want to give them some money FFS...if this is the future for CCP/EVE, then they'll be going the way of EnB and the bloody DoDo very soon as people leave in droves.
Im sure the other guys here are in the same situation as me and havent heard anything.
|
Nigni
|
Posted - 2004.07.22 13:27:00 -
[81]
Edited by: Nigni on 22/07/2004 16:32:36
Edited by: Nigni on 22/07/2004 16:31:41
hi all trialers,
i was on a 14 days trial account up to yesterday.
this morning i couldnt log at all after my 14 days free play time was gone.
So like most of you i came to the account managerto get the 30 days extended game plays for 20Ç. But like most of you it didnt work.
Even after trying with 3 internationla credits cards.
Few minutes ago i decide to try again but using my account itself, dont click oin the big logo "modify an existing account".
Go to account management then click on subscription details. your account should be inactive just click on the link near payment type and fill the form. And voila its working....
|
Nigni
|
Posted - 2004.07.22 13:27:00 -
[82]
Edited by: Nigni on 22/07/2004 16:32:36
Edited by: Nigni on 22/07/2004 16:31:41
hi all trialers,
i was on a 14 days trial account up to yesterday.
this morning i couldnt log at all after my 14 days free play time was gone.
So like most of you i came to the account managerto get the 30 days extended game plays for 20Ç. But like most of you it didnt work.
Even after trying with 3 internationla credits cards.
Few minutes ago i decide to try again but using my account itself, dont click oin the big logo "modify an existing account".
Go to account management then click on subscription details. your account should be inactive just click on the link near payment type and fill the form. And voila its working....
|
TheJay
|
Posted - 2004.07.22 13:50:00 -
[83]
So has anyone found any options/workarounds for debit card users like myself?
I have some Maestro thingy, wish I would have gone for a Visa
|
TheJay
|
Posted - 2004.07.22 13:50:00 -
[84]
So has anyone found any options/workarounds for debit card users like myself?
I have some Maestro thingy, wish I would have gone for a Visa
|
Rhekarid
|
Posted - 2004.07.22 15:48:00 -
[85]
That is absolutely bizarre, Nigni, but I love you. I'd tried going to the form through other routes, but all with the same result, but I hadn't tried that *exact* sequence to get there, and it worked for me too. I can't imagine why that is, since it's the same form, but hopefully if it worked for us it might work for others who read this.
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Rhekarid
|
Posted - 2004.07.22 15:48:00 -
[86]
That is absolutely bizarre, Nigni, but I love you. I'd tried going to the form through other routes, but all with the same result, but I hadn't tried that *exact* sequence to get there, and it worked for me too. I can't imagine why that is, since it's the same form, but hopefully if it worked for us it might work for others who read this.
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Nigni
|
Posted - 2004.07.22 16:26:00 -
[87]
well if you find that it helped you a lot and save you days to deal with CCP customers service feel free to send me 1M isk =).
business is business.
Nigni.
|
Nigni
|
Posted - 2004.07.22 16:26:00 -
[88]
well if you find that it helped you a lot and save you days to deal with CCP customers service feel free to send me 1M isk =).
business is business.
Nigni.
|
The Bill
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Posted - 2004.07.22 18:49:00 -
[89]
Nigni, you are an absolute star. I was going nutes and your solution worked.
And for the record, it was a debit card I used. They DO work.
And I know this is an alt, but I thought the name was appropriate :oP
I have sent ya a mill for being a star from my main....
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The Bill
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Posted - 2004.07.22 18:49:00 -
[90]
Nigni, you are an absolute star. I was going nutes and your solution worked.
And for the record, it was a debit card I used. They DO work.
And I know this is an alt, but I thought the name was appropriate :oP
I have sent ya a mill for being a star from my main....
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Falco Rathnekar
|
Posted - 2004.07.22 19:32:00 -
[91]
I pay using my Debit Card (VISA Logo) this has always been treated as a credit card or a debit card. (I'm in the US). For places that explicity say no debit cards accepted but they accept VISA, my card works just fine. I've never had any issues with it. I hope i don't run into any issues with this otherwise i will lose my 4 accounts :)
____________________________________
Falco Rathnekar
RAST Corporation |
Falco Rathnekar
|
Posted - 2004.07.22 19:32:00 -
[92]
I pay using my Debit Card (VISA Logo) this has always been treated as a credit card or a debit card. (I'm in the US). For places that explicity say no debit cards accepted but they accept VISA, my card works just fine. I've never had any issues with it. I hope i don't run into any issues with this otherwise i will lose my 4 accounts :)
____________________________________
Falco Rathnekar
RAST Corporation |
Marmota Montax
|
Posted - 2004.07.22 20:10:00 -
[93]
I treid what nigni did, and it didnt work for me :( i knoew id tried that before this, i just thought that maybe it was working now. :( :( :(
I use a debit card thats VISA authorised too, and why it isnt being accepted by CCP i dont know. I have used online to pay lots of stuff as recently as last night.
Its been 11 days since i could log in my main account now, i looked in my questions page, and my questions all have apparently been "solved" according to CCP. If they have been solved its the first i heard of it. Come ON CCP, this really isnt good enough.
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Marmota Montax
|
Posted - 2004.07.22 20:10:00 -
[94]
I treid what nigni did, and it didnt work for me :( i knoew id tried that before this, i just thought that maybe it was working now. :( :( :(
I use a debit card thats VISA authorised too, and why it isnt being accepted by CCP i dont know. I have used online to pay lots of stuff as recently as last night.
Its been 11 days since i could log in my main account now, i looked in my questions page, and my questions all have apparently been "solved" according to CCP. If they have been solved its the first i heard of it. Come ON CCP, this really isnt good enough.
|
GM Xhagen
|
Posted - 2004.07.23 05:14:00 -
[95]
Heya. Just keeping you up to date. We are still working on this and you guys have not been forgotten.
There have been some cases of folks not recieving our replys and we are now getting some new issues that state that "I¦ve not had a reply in a week etc."
For those of you who are still waiting for a reply (any reply at all) please make sure that our mails are not being thrown away by spam/junkmail filters.
Also, the issues can be read and updated from here.
We are hoping this gets solved soon.
Also, I would like to remind you that this is in many cases happening because of this reasons.
Hang in there folks.
____________________________
EVE Online
EVE Customer Support |
GM Xhagen
|
Posted - 2004.07.23 05:14:00 -
[96]
Heya. Just keeping you up to date. We are still working on this and you guys have not been forgotten.
There have been some cases of folks not recieving our replys and we are now getting some new issues that state that "I¦ve not had a reply in a week etc."
For those of you who are still waiting for a reply (any reply at all) please make sure that our mails are not being thrown away by spam/junkmail filters.
Also, the issues can be read and updated from here.
We are hoping this gets solved soon.
Also, I would like to remind you that this is in many cases happening because of this reasons.
Hang in there folks.
____________________________
EVE Online
EVE Customer Support |
Marmota Montax
|
Posted - 2004.07.23 08:28:00 -
[97]
Thanks for the reply anyway Xhagen, it was beginning to look like paying customers (sic) were being ignored there for a while.
I seem to recall that when the Iceland credit card incident occured several months ago, you gave those people affected a "grace" period to allow them to get ingame while the problem was being sorted out.
I think that is applicable in this case, considering the lost training time, and it would go good faith on CCP's part.
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Marmota Montax
|
Posted - 2004.07.23 08:28:00 -
[98]
Thanks for the reply anyway Xhagen, it was beginning to look like paying customers (sic) were being ignored there for a while.
I seem to recall that when the Iceland credit card incident occured several months ago, you gave those people affected a "grace" period to allow them to get ingame while the problem was being sorted out.
I think that is applicable in this case, considering the lost training time, and it would go good faith on CCP's part.
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L'Ming
|
Posted - 2004.07.23 08:57:00 -
[99]
Nigni, I love you and I want to have your babies (who will fetch an excellent price, I'm sure. :p )
Thanks, my problem is sorted.
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L'Ming
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Posted - 2004.07.23 08:57:00 -
[100]
Nigni, I love you and I want to have your babies (who will fetch an excellent price, I'm sure. :p )
Thanks, my problem is sorted.
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Marmota Montax
|
Posted - 2004.07.23 16:30:00 -
[101]
Nice to see that you got a result, however your problem stemmed more from dodgy link mechanics than a problem with your card in the end. CCP need to root out the problem the rest of us have still :(
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Marmota Montax
|
Posted - 2004.07.23 16:30:00 -
[102]
Nice to see that you got a result, however your problem stemmed more from dodgy link mechanics than a problem with your card in the end. CCP need to root out the problem the rest of us have still :(
|
Evil Hobo
|
Posted - 2004.07.25 10:36:00 -
[103]
For those without visa or visa not working! Your local hobo has found a way! You must drop all forms of pride and dignity to use it! But it may just work!
www.splashplastic.com which you can use via PayByCash.com! Hopefully!
|
Evil Hobo
|
Posted - 2004.07.25 10:36:00 -
[104]
For those without visa or visa not working! Your local hobo has found a way! You must drop all forms of pride and dignity to use it! But it may just work!
www.splashplastic.com which you can use via PayByCash.com! Hopefully!
|
Dave Toz
|
Posted - 2004.07.25 11:32:00 -
[105]
well my account runs out on the 30th, i cant use paypal anymore and my visa cant be validaed, so i guess ill be leaving the game, its a pity when ppl have to leave cos a company cant accept payment!
correction its ******* pathetic
|
Dave Toz
|
Posted - 2004.07.25 11:32:00 -
[106]
well my account runs out on the 30th, i cant use paypal anymore and my visa cant be validaed, so i guess ill be leaving the game, its a pity when ppl have to leave cos a company cant accept payment!
correction its ******* pathetic
|
L'Hobo'Du'Mort
|
Posted - 2004.07.26 09:06:00 -
[107]
BUMP.
|
L'Hobo'Du'Mort
|
Posted - 2004.07.26 09:06:00 -
[108]
BUMP.
|
Evil Hobo
|
Posted - 2004.07.28 16:28:00 -
[109]
Bump. I'm not going to let this sink until the issue is resolved.
|
Evil Hobo
|
Posted - 2004.07.28 16:28:00 -
[110]
Bump. I'm not going to let this sink until the issue is resolved.
|
Unhappy Hobo
|
Posted - 2004.07.30 09:32:00 -
[111]
It has come to my attetion that due to this CC problem, I have been without my alt (SpaceHobo Bobbo) and due to this, I have lost around 680,000 skill points. When you do fix this, will characters get their skill points reimbursed?
|
Unhappy Hobo
|
Posted - 2004.07.30 09:32:00 -
[112]
It has come to my attetion that due to this CC problem, I have been without my alt (SpaceHobo Bobbo) and due to this, I have lost around 680,000 skill points. When you do fix this, will characters get their skill points reimbursed?
|
Drefsab
|
Posted - 2004.07.30 12:36:00 -
[113]
Guys anyone wanting to pay for your account with Visa Debit cards you can do. I currently pay using paybycash.com/paynova.com combo. This allows me to pay using my visa electron card quite easily. It took less than 15 mins from making a payment until I was able to log in.
I understand that this is far from ideal and that ccp once again dont know what they are doing. Visa debit/electron/delta are all authorized by visa in the same way credit cards are. That comes directly from visa and seeing as they are the people that do the authorizing they should know. Like has been previously stated its all down to the billing software ccp use not being set up correctly.
One last point, why oh why ccp have you not set up an account with paypal so that people can pay via that if they want to?
"Death Before Dishonor" |
Drefsab
|
Posted - 2004.07.30 12:36:00 -
[114]
Guys anyone wanting to pay for your account with Visa Debit cards you can do. I currently pay using paybycash.com/paynova.com combo. This allows me to pay using my visa electron card quite easily. It took less than 15 mins from making a payment until I was able to log in.
I understand that this is far from ideal and that ccp once again dont know what they are doing. Visa debit/electron/delta are all authorized by visa in the same way credit cards are. That comes directly from visa and seeing as they are the people that do the authorizing they should know. Like has been previously stated its all down to the billing software ccp use not being set up correctly.
One last point, why oh why ccp have you not set up an account with paypal so that people can pay via that if they want to?
"Death Before Dishonor" |
ABSSM
|
Posted - 2004.07.31 11:50:00 -
[115]
I think its something to do with having two accounts. I was having trouble paying with visa debit card too so i just kept on trying different ways and eventually it worked but did take a good few goes.
Just keep trying is my advice.
Good Luck 
|
ABSSM
|
Posted - 2004.07.31 11:50:00 -
[116]
I think its something to do with having two accounts. I was having trouble paying with visa debit card too so i just kept on trying different ways and eventually it worked but did take a good few goes.
Just keep trying is my advice.
Good Luck
|
Lar Mocram
|
Posted - 2004.07.31 20:44:00 -
[117]
Has nothing to do with 2 accounts. New users are being bitten by this bug as well. It took me 3 days of clicking the stupid Submit button before it authorized my account. My *first* account. As in I couldn't even look at the game until this was made.
And to top it off, I couldn't even ask for help about it since CCP requires an active account to post here. Quite the catch 22.
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Lar Mocram
|
Posted - 2004.07.31 20:44:00 -
[118]
Has nothing to do with 2 accounts. New users are being bitten by this bug as well. It took me 3 days of clicking the stupid Submit button before it authorized my account. My *first* account. As in I couldn't even look at the game until this was made.
And to top it off, I couldn't even ask for help about it since CCP requires an active account to post here. Quite the catch 22.
|
EvePlayer 4857
|
Posted - 2004.08.02 08:25:00 -
[119]
Hello,
It seems they don't care at all... But i'll explain my case too !
I've got a "debit card" VISA premium, up to 1500euros a day all over the world. Except for eve online...
I got same issue :
"ERROR:
Your credit card could not be validated, please check all fields and try again. "
A friend of mine submit me the idea to pay with his american express which work with eve (his card usually not work online except on amazon.com) ! But i will not bother a friend for a game.
I'm gonna explain why this issue is happening, just in case ccp would be interested (what i don't think so).
For most euro VISA cards, since something like 1 year, you need to enter a control number written behind the card. So to be clear, you need : your credit card number + exp. date + a 3 digit number written behind your card.
Eve-online do not ask the 3 digits (all other paiement systems online ask it) so the paiement isnt accepted, of course...
And please do not answer me : "just use a credit card"... Because i don't need to buy things with "credit" !
|
EvePlayer 4857
|
Posted - 2004.08.02 08:25:00 -
[120]
Hello,
It seems they don't care at all... But i'll explain my case too !
I've got a "debit card" VISA premium, up to 1500euros a day all over the world. Except for eve online...
I got same issue :
"ERROR:
Your credit card could not be validated, please check all fields and try again. "
A friend of mine submit me the idea to pay with his american express which work with eve (his card usually not work online except on amazon.com) ! But i will not bother a friend for a game.
I'm gonna explain why this issue is happening, just in case ccp would be interested (what i don't think so).
For most euro VISA cards, since something like 1 year, you need to enter a control number written behind the card. So to be clear, you need : your credit card number + exp. date + a 3 digit number written behind your card.
Eve-online do not ask the 3 digits (all other paiement systems online ask it) so the paiement isnt accepted, of course...
And please do not answer me : "just use a credit card"... Because i don't need to buy things with "credit" !
|
Elissen
|
Posted - 2004.08.02 08:31:00 -
[121]
I have a CC of my bank with a MasterCard sign on it. Altough I don't have to fill in the 3-digit code, my card is accepted here.
But I have to say, it is taking ages now that people can't log in at all. One of my corpmates (who hasn't been able to log in for 3 weeks now) ordered a "real" CC to get rid of this problem 
|
Elissen
|
Posted - 2004.08.02 08:31:00 -
[122]
I have a CC of my bank with a MasterCard sign on it. Altough I don't have to fill in the 3-digit code, my card is accepted here.
But I have to say, it is taking ages now that people can't log in at all. One of my corpmates (who hasn't been able to log in for 3 weeks now) ordered a "real" CC to get rid of this problem
|
EvePlayer 4857
|
Posted - 2004.08.02 08:57:00 -
[123]
i'm gonna be a bit annoyin maybe but my previous post was about : VISA cards...
And MASTERCARDS arent VISA or AMERICAN EXPRESS, they are MASTERCARDS...
By the way, i lied in my post, i got a "real credit card", but a VISA one...
The difference with my "debit card" ? I can use up to 3000Ç a day with it and pay on several months (only 1500Ç with my debit, debited the day of paiement)...
BUT as it's a VISA credit card, a recent one, there are 3 little numbers behind the card... And eve do not accept it too because not asking the digits !
Sorry, but i will not order a mastercard or an amex to play eve...
|
EvePlayer 4857
|
Posted - 2004.08.02 08:57:00 -
[124]
i'm gonna be a bit annoyin maybe but my previous post was about : VISA cards...
And MASTERCARDS arent VISA or AMERICAN EXPRESS, they are MASTERCARDS...
By the way, i lied in my post, i got a "real credit card", but a VISA one...
The difference with my "debit card" ? I can use up to 3000Ç a day with it and pay on several months (only 1500Ç with my debit, debited the day of paiement)...
BUT as it's a VISA credit card, a recent one, there are 3 little numbers behind the card... And eve do not accept it too because not asking the digits !
Sorry, but i will not order a mastercard or an amex to play eve...
|
EvePlayer 4857
|
Posted - 2004.08.02 09:03:00 -
[125]
To be more clear, as some of you do not understand... here is a picture of a "normal" submiting system :
http://www.ofp-zeus.com/upload/files/PICTURE/visa.jpg
No posting images directly, please - Orestes
|
EvePlayer 4857
|
Posted - 2004.08.02 09:03:00 -
[126]
To be more clear, as some of you do not understand... here is a picture of a "normal" submiting system :
http://www.ofp-zeus.com/upload/files/PICTURE/visa.jpg
No posting images directly, please - Orestes
|
Gahan Makdorr
|
Posted - 2004.08.02 11:15:00 -
[127]
No, that is not the problem with the extra digits. They changed something, dunno what. I join the club too. My card expired last month and wanted to change the exp date but wont accept my new info. Oh well it seems that my time will end in Nov...was fun till lasted:(
I dont get why they chagned the whole thing.
|
Gahan Makdorr
|
Posted - 2004.08.02 11:15:00 -
[128]
No, that is not the problem with the extra digits. They changed something, dunno what. I join the club too. My card expired last month and wanted to change the exp date but wont accept my new info. Oh well it seems that my time will end in Nov...was fun till lasted:(
I dont get why they chagned the whole thing.
|
EvePlayer 4857
|
Posted - 2004.08.02 11:55:00 -
[129]
Edited by: ccp encules on 02/08/2004 12:12:17
i asked my bank, they don't accept upcoming transaction without 3 digitssssssss
|
EvePlayer 4857
|
Posted - 2004.08.02 11:55:00 -
[130]
Edited by: ccp encules on 02/08/2004 12:12:17
i asked my bank, they don't accept upcoming transaction without 3 digitssssssss
|
Gahan Makdorr
|
Posted - 2004.08.02 12:49:00 -
[131]
Edited by: Gahan Makdorr on 02/08/2004 13:21:51
I found the solution, they should have posted in this topic insted at EVEs general discussion.
http://oldforums.eveonline.com/?a=topic&threadID=96918
First, remove all your billing information and reenter it. This has been known to solve the problem in many cases.
This worked for me!! Try it out!
|
Gahan Makdorr
|
Posted - 2004.08.02 12:49:00 -
[132]
Edited by: Gahan Makdorr on 02/08/2004 13:21:51
I found the solution, they should have posted in this topic insted at EVEs general discussion.
http://oldforums.eveonline.com/?a=topic&threadID=96918
First, remove all your billing information and reenter it. This has been known to solve the problem in many cases.
This worked for me!! Try it out!
|
Messerschmitt facility
|
Posted - 2004.08.02 12:51:00 -
[133]
I have a mastercard debit and I still have the same problem, it dosen't accept my number...
Nigni I tried what you sayd, but nothing...
Can anyone help me pay this game so I can play?
I WANT to pay TO PLAY. Please do something, my trial will expire in 1 day
_________________________________
A conclusion is the place where you got tired of thinking...
|
Messerschmitt facility
|
Posted - 2004.08.02 12:51:00 -
[134]
I have a mastercard debit and I still have the same problem, it dosen't accept my number...
Nigni I tried what you sayd, but nothing...
Can anyone help me pay this game so I can play?
I WANT to pay TO PLAY. Please do something, my trial will expire in 1 day
_________________________________
A conclusion is the place where you got tired of thinking...
|
Messerschmitt facility
|
Posted - 2004.08.02 12:57:00 -
[135]
WORKING !!
:D
_________________________________
A conclusion is the place where you got tired of thinking...
|
Messerschmitt facility
|
Posted - 2004.08.02 12:57:00 -
[136]
WORKING !!
:D
_________________________________
A conclusion is the place where you got tired of thinking...
|
Gahan Makdorr
|
Posted - 2004.08.02 13:00:00 -
[137]
Edited by: Gahan Makdorr on 02/08/2004 13:23:48
Neat!:)
|
Gahan Makdorr
|
Posted - 2004.08.02 13:00:00 -
[138]
Edited by: Gahan Makdorr on 02/08/2004 13:23:48
Neat!:)
|
EvePlayer 4857
|
Posted - 2004.08.02 13:41:00 -
[139]
It's the first time i've tried to pay on this website. Just after my 14 days of trial.
So i should empty fields in billing informations... But they are BLANK as it is the 1st time i fill them...
And it stills not working.
Bah no matter...We are only 10 guys "early joined" in my corporation having same problem...
|
EvePlayer 4857
|
Posted - 2004.08.02 13:41:00 -
[140]
It's the first time i've tried to pay on this website. Just after my 14 days of trial.
So i should empty fields in billing informations... But they are BLANK as it is the 1st time i fill them...
And it stills not working.
Bah no matter...We are only 10 guys "early joined" in my corporation having same problem...
|
Aya Belpheger
|
Posted - 2004.08.02 13:46:00 -
[141]
please explain how one removes the billing information. as far as i can tell it is impossible. i clear the fields and reenter stuff, but ccp has saved the previous information and just resets it to that. it doesn't seem to update at all.
|
Aya Belpheger
|
Posted - 2004.08.02 13:46:00 -
[142]
please explain how one removes the billing information. as far as i can tell it is impossible. i clear the fields and reenter stuff, but ccp has saved the previous information and just resets it to that. it doesn't seem to update at all.
|
Gahan Makdorr
|
Posted - 2004.08.02 13:58:00 -
[143]
Edited by: Gahan Makdorr on 02/08/2004 13:59:59
Go into:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
You should have bunch of fields, first name, last name, adress, city, etc. If you have any info in those fields just simply empty them by clicking on them and backspace. Empty all then reenter all.
|
Gahan Makdorr
|
Posted - 2004.08.02 13:58:00 -
[144]
Edited by: Gahan Makdorr on 02/08/2004 13:59:59
Go into:
My Account + Subscription Details + Credit Card Details + Edit Credit Card Details
You should have bunch of fields, first name, last name, adress, city, etc. If you have any info in those fields just simply empty them by clicking on them and backspace. Empty all then reenter all.
|
Aya Belpheger
|
Posted - 2004.08.02 14:07:00 -
[145]
i tried that and i tried paying for this trail account which has no billing information to begin with.
no joy.
|
Aya Belpheger
|
Posted - 2004.08.02 14:07:00 -
[146]
i tried that and i tried paying for this trail account which has no billing information to begin with.
no joy.
|
Gahan Makdorr
|
Posted - 2004.08.02 14:53:00 -
[147]
Edited by: Gahan Makdorr on 02/08/2004 14:59:20
Sorry to hear that. It did solve some ppls problem but it is still not the final solution. Hope you guys will be able to get in th egame real soon.:)
Why dont you try to create a new account from scratch? See if it goes through the billing. If it does then the problem is with extending the trial to a real account.
|
Gahan Makdorr
|
Posted - 2004.08.02 14:53:00 -
[148]
Edited by: Gahan Makdorr on 02/08/2004 14:59:20
Sorry to hear that. It did solve some ppls problem but it is still not the final solution. Hope you guys will be able to get in th egame real soon.:)
Why dont you try to create a new account from scratch? See if it goes through the billing. If it does then the problem is with extending the trial to a real account.
|
Sinead t'kul
|
Posted - 2004.08.11 17:55:00 -
[149]
I really dislike the fact that if we don't have an active account that we can't post to a thread. I gave in and used paybycash, but I don't want to use it more than 1 month. If Eve can't resolve their billing issues within that month, they will get no more of my money. I'd love to get a 6 month account, but only with my visa.
If Eve can't resolve its billing issues by then, I'll take my hard earned money elsewhere.
|
Sinead t'kul
|
Posted - 2004.08.11 17:55:00 -
[150]
I really dislike the fact that if we don't have an active account that we can't post to a thread. I gave in and used paybycash, but I don't want to use it more than 1 month. If Eve can't resolve their billing issues within that month, they will get no more of my money. I'd love to get a 6 month account, but only with my visa.
If Eve can't resolve its billing issues by then, I'll take my hard earned money elsewhere.
|
bratar
|
Posted - 2004.08.12 19:24:00 -
[151]
Well I have been using American Express for ages without a problem until now. :(
I am getting the invalidated cared message and 3 of my 4 accounts are now suspended.
I checked with Amex and they said that the payment request was presented and then REVERSED by the BILLING people .. not rejected by Amex as all is ok with my account!! 
They checked my July statement and saw that this had happened loads of times last month before the payment request finally reached my account to be paid. If that isn't a problem with the billing system i don't know what is!!
I also trade a lot on e-bay (not eve stuff before you start!  ) so thought I would use my Paypal account just this once so I could continue to play whilst this was sorted.
Went through ok until the Paypal details came up when it said I was a new user with ú12.00 in my account and unverified!! ... I have only been using it for about 2 years and have been verified almost as long and the balance is slightly more than ú12.00 I can assure you!! ( Did you spot the sarcasm there? )
Come on CCP get your act together or a lot of people will walk even if they don't want to.
|
bratar
|
Posted - 2004.08.12 19:24:00 -
[152]
Well I have been using American Express for ages without a problem until now. :(
I am getting the invalidated cared message and 3 of my 4 accounts are now suspended.
I checked with Amex and they said that the payment request was presented and then REVERSED by the BILLING people .. not rejected by Amex as all is ok with my account!!
They checked my July statement and saw that this had happened loads of times last month before the payment request finally reached my account to be paid. If that isn't a problem with the billing system i don't know what is!!
I also trade a lot on e-bay (not eve stuff before you start! ) so thought I would use my Paypal account just this once so I could continue to play whilst this was sorted.
Went through ok until the Paypal details came up when it said I was a new user with ú12.00 in my account and unverified!! ... I have only been using it for about 2 years and have been verified almost as long and the balance is slightly more than ú12.00 I can assure you!! ( Did you spot the sarcasm there? )
Come on CCP get your act together or a lot of people will walk even if they don't want to.
|
Commander Krager
|
Posted - 2004.08.13 09:10:00 -
[153]
Just in case u have one they take visa electron card..
even if u r in uk..
it worked for me
|
Commander Krager
|
Posted - 2004.08.13 09:10:00 -
[154]
Just in case u have one they take visa electron card..
even if u r in uk..
it worked for me
|
Urkle
|
Posted - 2004.08.15 06:26:00 -
[155]
I just got hit with this tonight. I played the free trial, and after a week I decided I liked the game so well that I'd play 2 aco****s on 2 machines, so I fired up a 2nd trial account. Now here's what makes this so frustrating:
About a week ago I payed for my 1st account with my Visa card with no troubles at all. Tonight my 2nd trial account expired, and the VERY card that worked just fine a week ago will ont go through tonight. I've tried the suggested fixes here to no avail. Why would it work last week and not tonight?
This is very aggravating, and I hope it gets fixed very soon. I've tailored my characters to work together, I'm not happy about losing half the team. |
Urkle
|
Posted - 2004.08.15 06:26:00 -
[156]
I just got hit with this tonight. I played the free trial, and after a week I decided I liked the game so well that I'd play 2 aco****s on 2 machines, so I fired up a 2nd trial account. Now here's what makes this so frustrating:
About a week ago I payed for my 1st account with my Visa card with no troubles at all. Tonight my 2nd trial account expired, and the VERY card that worked just fine a week ago will ont go through tonight. I've tried the suggested fixes here to no avail. Why would it work last week and not tonight?
This is very aggravating, and I hope it gets fixed very soon. I've tailored my characters to work together, I'm not happy about losing half the team. |
Moklor Vok
|
Posted - 2004.08.16 01:33:00 -
[157]
I tried to reactivate an account that I canceled in Feb of this year and ran into this problem. Not realizing that it was an issue I diligently checked all of my entries...tried a debit card...tried 2 regular credit cards. All to no avail.
Interestingly enough, I was able to start the free 14 day trial from MMORPG.com and started to play.
I hope they will at least respond to my support request before that time. I would have preferred to react my old account rather than starting a new one. But...who knows...maybe this one will be dead in two weeks anyhow. 
And... yes..I did try the suggestions in the Credit Card problem threads...they don't work.
|
Moklor Vok
|
Posted - 2004.08.16 01:33:00 -
[158]
I tried to reactivate an account that I canceled in Feb of this year and ran into this problem. Not realizing that it was an issue I diligently checked all of my entries...tried a debit card...tried 2 regular credit cards. All to no avail.
Interestingly enough, I was able to start the free 14 day trial from MMORPG.com and started to play.
I hope they will at least respond to my support request before that time. I would have preferred to react my old account rather than starting a new one. But...who knows...maybe this one will be dead in two weeks anyhow.
And... yes..I did try the suggestions in the Credit Card problem threads...they don't work.
|
Moklor Vok
|
Posted - 2004.08.16 08:35:00 -
[159]
Good news! I have already had a response from a GM (Rend I believe it was). I hope they will have me warping across the galaxy soon.
*crosses fingers*
|
Moklor Vok
|
Posted - 2004.08.16 08:35:00 -
[160]
Good news! I have already had a response from a GM (Rend I believe it was). I hope they will have me warping across the galaxy soon.
*crosses fingers*
|
Dane
|
Posted - 2004.08.16 11:05:00 -
[161]
Woot! They DID get my account reactivated while this is being resolved. That is a good thing. There is hope people!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Dane
|
Posted - 2004.08.16 11:05:00 -
[162]
Woot! They DID get my account reactivated while this is being resolved. That is a good thing. There is hope people!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Evineem
|
Posted - 2004.08.16 12:43:00 -
[163]
Mines working too now
- He Who Fears Death Is In Denial, For Death Is Promised - |
Evineem
|
Posted - 2004.08.16 12:43:00 -
[164]
Mines working too now
- He Who Fears Death Is In Denial, For Death Is Promised - |
Tolkh
|
Posted - 2004.08.16 15:50:00 -
[165]
I got mine to work too just now. I did what Nigni said :
Few minutes ago i decide to try again but using my account itself, dont click oin the big logo "modify an existing account".
Go to account management then click on subscription details. your account should be inactive just click on the link near payment type and fill the form. And voila its working....
However I had petitioned the problem this weekend so maybe they are the one who fixed it, who knows... If you guys didn't fixe my problem then I suggest you look into why the steps above worked and the Extend link didn't .
|
Tolkh
|
Posted - 2004.08.16 15:50:00 -
[166]
I got mine to work too just now. I did what Nigni said :
Few minutes ago i decide to try again but using my account itself, dont click oin the big logo "modify an existing account".
Go to account management then click on subscription details. your account should be inactive just click on the link near payment type and fill the form. And voila its working....
However I had petitioned the problem this weekend so maybe they are the one who fixed it, who knows... If you guys didn't fixe my problem then I suggest you look into why the steps above worked and the Extend link didn't .
|
Jenni Exxon
|
Posted - 2004.08.16 17:47:00 -
[167]
"Dear GMs" ..
I¦ve not recived ANY help or answers after almost 1 MONTH , my
real account is Dreez - this is just a 14-day trial account
that i activated so i would be able to use the forums.
I have changed Creditcard, there is money in the bank, im not
putting in wrong digits , all information is correct and verified.
But i still get errors , cannot reactivate my account.
So after 1 month , still no help, no answer, no playing.
Once again, my REAL account is: Dreez - Omega Corporation.
|
Jenni Exxon
|
Posted - 2004.08.16 17:47:00 -
[168]
"Dear GMs" ..
I¦ve not recived ANY help or answers after almost 1 MONTH , my
real account is Dreez - this is just a 14-day trial account
that i activated so i would be able to use the forums.
I have changed Creditcard, there is money in the bank, im not
putting in wrong digits , all information is correct and verified.
But i still get errors , cannot reactivate my account.
So after 1 month , still no help, no answer, no playing.
Once again, my REAL account is: Dreez - Omega Corporation.
|
Ruiz Mateos
|
Posted - 2004.08.16 21:10:00 -
[169]
Woot !.Mines work now too!
Im not a carebear! NO!NO!NO! AND NO! |
Ruiz Mateos
|
Posted - 2004.08.16 21:10:00 -
[170]
Woot !.Mines work now too!
Im not a carebear! NO!NO!NO! AND NO! |
Dane
|
Posted - 2004.08.18 11:48:00 -
[171]
It seems that some are getting reactivated now, which is good. Here is the last bit of information they sent me, and what you should provide in your petition to get quick action:
I'm sorry, but we don't have a phone number you can call. The problem is lies with our credit card servie providor. We need those information we asked about earlier, then we can contact our service provider and clear this with them.
I have opened your account for 10 days, that ought to be enough time for us to fix this. If you can now send us the information we need:
1. The last six digits of your credit card number
2. The type of card (VISA or Mastercard)
3. The name of the bank which issued the card
4. The expiry date of the card
If you can recall the error you got when you tried registering the account, it could also be of help.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Q
The EVE Online Customer Support Team
So...that's it...If you are still having trouble getting activated...submit a petition with the above information and they should take care of it...if nothing else, activate you for 10 days as they did me, while they get it all sorted out. It was totally unexpected given what I have been reading in this thread.
Good luck!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Dane
|
Posted - 2004.08.18 11:48:00 -
[172]
It seems that some are getting reactivated now, which is good. Here is the last bit of information they sent me, and what you should provide in your petition to get quick action:
I'm sorry, but we don't have a phone number you can call. The problem is lies with our credit card servie providor. We need those information we asked about earlier, then we can contact our service provider and clear this with them.
I have opened your account for 10 days, that ought to be enough time for us to fix this. If you can now send us the information we need:
1. The last six digits of your credit card number
2. The type of card (VISA or Mastercard)
3. The name of the bank which issued the card
4. The expiry date of the card
If you can recall the error you got when you tried registering the account, it could also be of help.
If you need further assistance, please don't hesitate to contact us again. We'll do all we can to help.
Best regards,
[GM]Q
The EVE Online Customer Support Team
So...that's it...If you are still having trouble getting activated...submit a petition with the above information and they should take care of it...if nothing else, activate you for 10 days as they did me, while they get it all sorted out. It was totally unexpected given what I have been reading in this thread.
Good luck!
Looking for someone to make me a sig banner. Please eve-mail me :) No ridiculous offers need apply. |
Rimmer LaserAce
|
Posted - 2004.08.30 04:17:00 -
[173]
This game is absolutely doomed to fail, no matter how great it might be. When the company is this indifferent about making it easy for customers to open an account, how could they possibly care about anything else?
I tried to extend my trial account also, after cancelling the account I ordered through Gamespy because of more "customer unfriendliness". CCP gave me no way of adding my new account key to my trial account, so I had to cancel it. They could have simply had a spot on the account page, where you enter an account key from a purchase or an actual CD case, that converts your trial account to subscription, but once again, they could care less. They're response time for customer support is estimated at 3 to 4 days right now. WHAT??? Are you kidding me? This has to be the absolute worst customer service I have ever heard of, and with such a small subscriber base, there is simply no excuse.
After cancelling the other account, I tried using my Mastercard debit card, that I have used to play virtually every MMOG out there, and it said your credit card could not be verified. Is this a joke? Do you people at CCP honestly want to block future subscribers like this? This initial post is well over a month old now, and there is still not a single resolution to the problem from CCP. Absolutely unacceptable. If I were running CCP, I would immediately fire everyone even remotely involved in billing or the credit card transaction department, and get some real professionals to streamline the interface, and actually accept debit cards. You know, bring in a customer friendly system that companies that actually want to be successful and make money use. The people running the billing are probably costing the company 10 times their salaries per year in lost subscriptions, because of their sheer incompetence.
How do you expect your game to survive for even one more year, when you lose possibly hundreds of thousands in revenue in accounts that never switched from trial because of this problem that you choose to ignore. How many people I wonder, tried to extend their account, had the same problem, and just simply said forget it, without even asking for help? I would bet in the hundreds. Many, many people use debit cards exclusively, to make their online transactions with. To force people to use a credit card, or pay in inconvienient and more expensive ways is ludicrous.
The MMOG market is getting larger and larger each month. I want to stick with a community, where the people running the game do a tremendous job of attracting and retaining subscribers. Good customer support and service is also crucial for me, and many other gamers. I don't see either happening here, and it's a shame. I talked to a GM in game earlier about my problem, he gave me absolutely zero advice or help, said to submit my problem to the eve website, and the response time is 3 to 4 days. I told him my trial expired today though, and he says, have a nice day. Arrogance and incompetence, great what a combo. How do the people that create these games, decide on the support and payment/subscription staff? These people obviously care zero about the game, and only about their personal paycheck. Get some people in there that care.
It looks like I'll be bidding a fond farewell to Eve over this, because I am not subscribing if I can't use my debit card. It depresses me too, because I was more excited about this MMOG, than any I have tried in the last several months. If the company is this indifferent about me being a paying customer though, and offers no way for me to easily turn my trial account into a subscription account, why should I care about ever paying them?
|
Rimmer LaserAce
|
Posted - 2004.08.30 04:17:00 -
[174]
This game is absolutely doomed to fail, no matter how great it might be. When the company is this indifferent about making it easy for customers to open an account, how could they possibly care about anything else?
I tried to extend my trial account also, after cancelling the account I ordered through Gamespy because of more "customer unfriendliness". CCP gave me no way of adding my new account key to my trial account, so I had to cancel it. They could have simply had a spot on the account page, where you enter an account key from a purchase or an actual CD case, that converts your trial account to subscription, but once again, they could care less. They're response time for customer support is estimated at 3 to 4 days right now. WHAT??? Are you kidding me? This has to be the absolute worst customer service I have ever heard of, and with such a small subscriber base, there is simply no excuse.
After cancelling the other account, I tried using my Mastercard debit card, that I have used to play virtually every MMOG out there, and it said your credit card could not be verified. Is this a joke? Do you people at CCP honestly want to block future subscribers like this? This initial post is well over a month old now, and there is still not a single resolution to the problem from CCP. Absolutely unacceptable. If I were running CCP, I would immediately fire everyone even remotely involved in billing or the credit card transaction department, and get some real professionals to streamline the interface, and actually accept debit cards. You know, bring in a customer friendly system that companies that actually want to be successful and make money use. The people running the billing are probably costing the company 10 times their salaries per year in lost subscriptions, because of their sheer incompetence.
How do you expect your game to survive for even one more year, when you lose possibly hundreds of thousands in revenue in accounts that never switched from trial because of this problem that you choose to ignore. How many people I wonder, tried to extend their account, had the same problem, and just simply said forget it, without even asking for help? I would bet in the hundreds. Many, many people use debit cards exclusively, to make their online transactions with. To force people to use a credit card, or pay in inconvienient and more expensive ways is ludicrous.
The MMOG market is getting larger and larger each month. I want to stick with a community, where the people running the game do a tremendous job of attracting and retaining subscribers. Good customer support and service is also crucial for me, and many other gamers. I don't see either happening here, and it's a shame. I talked to a GM in game earlier about my problem, he gave me absolutely zero advice or help, said to submit my problem to the eve website, and the response time is 3 to 4 days. I told him my trial expired today though, and he says, have a nice day. Arrogance and incompetence, great what a combo. How do the people that create these games, decide on the support and payment/subscription staff? These people obviously care zero about the game, and only about their personal paycheck. Get some people in there that care.
It looks like I'll be bidding a fond farewell to Eve over this, because I am not subscribing if I can't use my debit card. It depresses me too, because I was more excited about this MMOG, than any I have tried in the last several months. If the company is this indifferent about me being a paying customer though, and offers no way for me to easily turn my trial account into a subscription account, why should I care about ever paying them?
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Ulthar
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Posted - 2004.08.30 07:22:00 -
[175]
Hmmm, I wonder if they do have "billing staff" or if it is supposed to be fully automated so they don't have to hire anyone specifically for that? It could be that everyone has been working on Shiva and the Castor instability problems, and answering petitions by the hundreds and not leaving time for solving this. I've not heard any mention of dedicated staff to this issue, and I suspect that might be part of the problem.
I also suspect that their whole billing system is buggy, and it's not just one problem. I've seen several different solutions posted, and they all work for some people. What is so frustrating is that we have to do this troubleshooting for them. Did they write the code for the billing system themselves or buy it from a vendor? And if it came from a vendor, what kind of support came with it, or was it "as is"? Things to consider for anyone thinking about starting up an internet-based business.
Also, I used to sell Thompson Consumer Electronics products (RCA etc). For everyone ready to bash CCP for having no customer service number, I will tell you that TCE and many others no longer have telephone numbers for this. I looked literally for days trying to find them for customers, but even tremendously large corps have done away with them. So CCP is not alone at relegating customer service to email only. This does not excuse them and they must still answer to a rightfully upset customer base, but it shows that this is not a "small corp" issue exclusively.
Ulthar
Now with new, improved Night Hawks Corp power!!! |
Ulthar
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Posted - 2004.08.30 07:22:00 -
[176]
Hmmm, I wonder if they do have "billing staff" or if it is supposed to be fully automated so they don't have to hire anyone specifically for that? It could be that everyone has been working on Shiva and the Castor instability problems, and answering petitions by the hundreds and not leaving time for solving this. I've not heard any mention of dedicated staff to this issue, and I suspect that might be part of the problem.
I also suspect that their whole billing system is buggy, and it's not just one problem. I've seen several different solutions posted, and they all work for some people. What is so frustrating is that we have to do this troubleshooting for them. Did they write the code for the billing system themselves or buy it from a vendor? And if it came from a vendor, what kind of support came with it, or was it "as is"? Things to consider for anyone thinking about starting up an internet-based business.
Also, I used to sell Thompson Consumer Electronics products (RCA etc). For everyone ready to bash CCP for having no customer service number, I will tell you that TCE and many others no longer have telephone numbers for this. I looked literally for days trying to find them for customers, but even tremendously large corps have done away with them. So CCP is not alone at relegating customer service to email only. This does not excuse them and they must still answer to a rightfully upset customer base, but it shows that this is not a "small corp" issue exclusively.
Ulthar
Now with new, improved Night Hawks Corp power!!! |
Thraxll
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Posted - 2004.08.30 10:59:00 -
[177]
Edited by: Thraxll on 30/08/2004 11:02:14
Originally by: Rimmer LaserAce
They're response time for customer support is estimated at 3 to 4 days right now. WHAT??? Are you kidding me? This has to be the absolute worst customer service I have ever heard of
I take it you never played Everquest
I had a 3 year-old character just disappear from my EQ account one day and it took them a MONTH to get it fixed, and that was with me calling their long distance "support" number every few days (and no, I wasn't reimbursed for lost time). 3-4 days for a petition response is nothing to me, in EQ the prevailing wisdom was "don't even bother petitioning" 
EDIT: I had the same credit card problem when I activated my trials, BTW. It was fixed in 2-3 days for me. Not bad at all in the opinion of a former SOE victim.
"The long and short of it is that this game, or any game, is either going to be a kindergarten where it's safe and cuddly and secure and you can play with plush tigers, or it will be a harsh place, harsh but interesting and interesting because harsh, where you must take risks to succeed and so must everyone, since victory is tasteless without danger." - Raivn Akhama
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Thraxll
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Posted - 2004.08.30 10:59:00 -
[178]
Edited by: Thraxll on 30/08/2004 11:02:14
Originally by: Rimmer LaserAce
They're response time for customer support is estimated at 3 to 4 days right now. WHAT??? Are you kidding me? This has to be the absolute worst customer service I have ever heard of
I take it you never played Everquest
I had a 3 year-old character just disappear from my EQ account one day and it took them a MONTH to get it fixed, and that was with me calling their long distance "support" number every few days (and no, I wasn't reimbursed for lost time). 3-4 days for a petition response is nothing to me, in EQ the prevailing wisdom was "don't even bother petitioning"
EDIT: I had the same credit card problem when I activated my trials, BTW. It was fixed in 2-3 days for me. Not bad at all in the opinion of a former SOE victim.
"The long and short of it is that this game, or any game, is either going to be a kindergarten where it's safe and cuddly and secure and you can play with plush tigers, or it will be a harsh place, harsh but interesting and interesting because harsh, where you must take risks to succeed and so must everyone, since victory is tasteless without danger." - Raivn Akhama
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