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CCP: You're Losing Customers

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Astro Glyde	Posted - 2008.12.28 03:04:00 - [1] EVE is unplayable for many of us and it has been for months. Many threads, many pages, all with the same issue and NO solution to this problem. I'm about to lapse my subscription and I know many already have. Petitions for losses due to this are dismissed, since "your logs" show nothing. How can they when the client is broken? Countless lost drones and very expensive ships, all because you've broken something - and worse, refuse to fix it. What say you, CCP?
Ramotir Vahla Amarr Royal Amarr Institute	Posted - 2008.12.28 03:10:00 - [2] CCP has been losing customers even before CCP even existed.
Niccolado Starwalker Shadow Templars	Posted - 2008.12.28 03:11:00 - [3] Edited by: Niccolado Starwalker on 28/12/2008 03:13:18 Originally by: Astro Glyde EVE is unplayable for many of us and it has been for months. Many threads, many pages, all with the same issue and NO solution to this problem. I'm about to lapse my subscription and I know many already have. Petitions for losses due to this are dismissed, since "your logs" show nothing. How can they when the client is broken? Countless lost drones and very expensive ships, all because you've broken something - and worse, refuse to fix it. What say you, CCP? Strange.. I have not had any problems at all. You sure its not an ISP problem or a router/modem problem? I have been logged in for 6-12 hours a day since christmas eve. And yes, CCP have lost customers since before they where even founded from the words you read on forums, so I have stopped paying attention to people claiming this. I play and have fun, and let the doomsayers keep ranting, although they loose most of their credibility for the future. Originally by: Dianabolic Your tears are absolutely divine, like a fine fine wine, rolling down your cheeks until they flow down the river of LOL
Mukiri Minmatar Native Freshfood	Posted - 2008.12.28 03:14:00 - [4] I can log in as much as 12 hours and not have an issue. Hate to tell you but MOST drop connection issues with ANY software is internet related and thus outside the control of the software maker. BTW if the issue is internet related their logs will show nothing as well. Welcome to the joys of online gaming. BTW saw in the original thread you are using a wireless router, BAD move. Plug in and the problem might stop.
Astro Glyde	Posted - 2008.12.28 03:14:00 - [5] Originally by: Niccolado Starwalker Strange.. I have not had any problems at all. You sure its not an ISP problem or a router/modem problem? I have been logged in for 6-12 hours a day since christmas eve. Same. As it is with most of us having this problem. I know that I haven't made any changes to my setup, every other app/game runs fine. This is something exclusive to EVE and, what's worse, it's been going on for months and CCP ignore it. Probably because they're too busy doing damage control on the POS scandal. Typical CCP. Get your **** together, begin by having a real QA process.
Xailia Unsteady Corporation	Posted - 2008.12.28 03:22:00 - [6] From a brief look at the thread it looks like it could be one of a countless number of things that could go wrong: Software conflict Dying router Firewall issues Dying modem ISP issues ISP to EVE Proxy routing issues Some issue with the proxy The fact that this doesn't seem to be extremely widespread points to an issue either on your computer or between your computer and one of the eve proxies. Doubtful that it is an issue with the client itself or the server. Do a clean install of EVE? Powercycle router, modem? That thread has barely any information about ISP, routers, modems, software, OS, location, or proxy. Which is not helpful, and CCP can't fix an issue they can't track or correlate data about. If the server/proxies were intentionally closing connections at random, they would probably know about it. Give more data and you may find an answer. "The sky above the port was the color of a television, tuned to a dead channel."
Fox McFox	Posted - 2008.12.28 03:23:00 - [7] If it bugs you so much, then don't play.
charming wanderer	Posted - 2008.12.28 03:24:00 - [8] I am sure that someone named after anal lube is really going to get serious consideration
Jana Clant New Dawn Corp New Eden Research	Posted - 2008.12.28 03:24:00 - [9] I've been here long enough to notice that if CCP screws something up in regard to the playerbase being able to log in and/or stay connected, then there'll be epic threadnaughts before you can say "Oh snap!". Since that's not the case, I'm guessing the issue is affecting a very small percentage of players, in which case starting threads about it won't help, but filing a bug report with all the relevant info (complete with a logserver file) might just provide the information CCP needs to fix the problem. New Eden Research, where your research gets done!
Ticondrius	Posted - 2008.12.28 03:33:00 - [10] I'm going to go out on a limb here and suggest that those of you with the problem compare tracert output. I can bet that there's going to be one of 3 things in commmon: 1. ISP 2. physical area 3. trace timeout about halfway between you and EVE. When you find that trace timeout, you've found your problem. Keep in mind since the problem is not consistant, you may need to run tracert a few times to find it. -=-=-=-=-=-=-=-=-=-=- PROPOSAL: Chaos Incarnate's Face MMORPG: Many Men Online Role Playing Girls
DasDizzy x13 X13 Alliance	Posted - 2008.12.28 03:38:00 - [11] Isnt this the 34th time that eve is dying? [SIG START] Forum Warriors are calling this a forum signature
Jana Clant New Dawn Corp New Eden Research	Posted - 2008.12.28 03:41:00 - [12] Originally by: DasDizzy Isnt this the 34th time that eve is dying? EVE has been in a slow-mo death sequence since 2003. New Eden Research, where your research gets done!
Astro Glyde	Posted - 2008.12.28 03:44:00 - [13] Originally by: Xailia From a brief look at the thread... Indeed. Why is everyone on the Internet a network engineer? Not all of us are braindead AOL users. Fresh EVE install? Check. I've even done a fresh OS install. Logs, bug reports, traceroutes, logserv has all been done. Ages ago. Originally by: Fox McFox If it bugs you so much, then don't play. OP, bozo. I'm about to and many others already have. Originally by: charming wanderer I am sure that someone named after anal lube is really going to get serious consideration How drole. Is that supposed to be clever? I'm a paying customer, that's the only name that matters. Originally by: Jana Clant I've been here long enough to notice that... Likewise. This may be a relatively isolated issue but to those it affects, it's crippling. FYI, there are other threads about this already. Originally by: Ticondrius I'm going to go out on a limb here and suggest... Again, few of us EVE folk could be called noobs. In fact, most EVE'rs seem to be technically savvy. Many of us have done extensive trouble-shooting, tracerts, logs, etc... It hasn't help but again, the real issue here is the lack of response from CCP.
Qordel Caldari School of Applied Knowledge	Posted - 2008.12.28 03:53:00 - [14] This issue is not impacting me at the moment, but it's always interesting to see how those who are not suffering from a failure are often the ones with the mindset that something either has a 0% failure rate or a 100% failure rate. It reminds me of all the XBOX 360 owners who did not get the red ring of death. Why, if THEY didn't experience failures, then NOBODY could have. It certainly couldn't be that there is an inherent failure rate somewhere above 0% and below 100%, depending on consideration of countless variables, huh? -- What's your EVE New Year's Resolution for 2009?
Ticondrius	Posted - 2008.12.28 03:57:00 - [15] Qor, you lost me really fast. Well, hmm...I assume you've all been sending in good logserver files in your bug reports then. I don't know what else to tell you. CCP is somewhat hard to reach these days if the petition system doesn't get their notice. Maybe a CSM issue? -=-=-=-=-=-=-=-=-=-=- PROPOSAL: Chaos Incarnate's Face MMORPG: Many Men Online Role Playing Girls
Joe Starbreaker Starbreaker Frigateers Tear Extraction And Reclamation Service	Posted - 2008.12.28 04:00:00 - [16] Can I have your stuff? ............. Now recruiting like-minded pilots.
Xailia Unsteady Corporation	Posted - 2008.12.28 04:05:00 - [17] Still, the majority of the people having this issue are not exchanging information to determine if there is any commonality between the people having the issue. CCP is probably either working on a solution or still waiting for more data. But they most likely won't report anything until they have a definite answer. So either work towards collecting data from others, or wait until CCP knows what is going on. "The sky above the port was the color of a television, tuned to a dead channel."
Phantom Slave JUDGE DREAD Inc.	Posted - 2008.12.28 04:11:00 - [18] Honestly, I think the reason CCP hasn't responded to you yet is because if they came out and said, "We understand that some players are having issues with connectivity and we're investigating," then all the people who have given logs and detailed information will EXPECT a result. What if CCP can't ever come up with one? What if it's just some weird combination of routers/nic's that's having the issue? Or there's a dead connection somewhere along the way to CCP's servers (or back to yours)? If they respond, you'll all demand it resolved. As of now, you're just demanding a response. Much easier for them to pretend to ignore it, than to have to come out and say later that they can't find the problem. What would make you more mad; CCP "ignores" your issue? Or CCP doesn't fix it after acknowledging it? Option B. You know they've seen the threads, read the petitions, and are working with the bug reports. They have to be, they don't want to lose customers. So just deal with the knowledge that you won't receive a response until it's all dealt with. ____________________ My main IS my alt. Confused yet?
Qordel Caldari School of Applied Knowledge	Posted - 2008.12.28 04:13:00 - [19] That's an easy one. Customers always prefer to know that a company has heard them and understands them, even if the conclusion is that they are unable to rectify the situation. The worst thing you can ever do from an aspect of customer satisfaction is simply ignore the customer. -- What's your EVE New Year's Resolution for 2009?
Guttripper State War Academy	Posted - 2008.12.28 04:15:00 - [20] When I was having a similar issue, I disabled Eve Voice under the Audio and Chat window (option windows under escape key). It seems my router was receiving the game information and stalling the voice option due to me not using that service. Doing a trace route for both, it seemed both were coming along the same route. Thus cutting off the whole Voice aspect drastically cut down the socket closures. Save for extremely busy gaming sessions, my disconnects have ceased. Hope this helps.
Vaal Erit Science and Trade Institute	Posted - 2008.12.28 04:40:00 - [21] A guy with an Ev0ke banner complaining about not being able to log onto EVE? Oh god, that is too easy but I'll give it a shot: Maybe if you didn't associate with dirty exploiters you would be able to log on? Not surprising that you fly a countless number of "expensive ships" either -- http://desusig.crumplecorn.com/sigs.html
Astro Glyde	Posted - 2008.12.28 04:45:00 - [22] Originally by: Vaal Erit A guy with an Ev0ke banner complaining about not being able to log onto EVE? Oh god, that is too easy but I'll give it a shot: Maybe if you didn't associate with dirty exploiters you would be able to log on? Not surprising that you fly a countless number of "expensive ships" either Maybe you should look at it again. And if you don't get the joke, then I can't help you.
ghost st	Posted - 2008.12.28 04:49:00 - [23] I used to have this issue when i was playing at work. But it would only happen on the work comp, but not on my laptop. Finally i got ****ed off at it and reinstalled windows on the work comp, and installed eve right after, and it worked perfectly. And i only started having issues again after i reinstalled the security software back on the work comp. So i guess that is what was breaking it, eve still works there but only if i have the security software turned off (making exception, etc in the firewall didnt seem to help) So the first thing i would do is to run the pc with your security software disabled, and see if that helps. If not it could be a problem with your router, to test this plug the comp directly into the router, and try it (with security still off ofc). If you cant do that(playing from apublic line or something) change the port eve is using (I believe they opened up another port, tho i cant find it atm) and see if that helps. And failing that its probably an isp issue.
Vaal Erit Science and Trade Institute	Posted - 2008.12.28 04:53:00 - [24] Originally by: Astro Glyde Originally by: Vaal Erit A guy with an Ev0ke banner complaining about not being able to log onto EVE? Oh god, that is too easy but I'll give it a shot: Maybe if you didn't associate with dirty exploiters you would be able to log on? Not surprising that you fly a countless number of "expensive ships" either Maybe you should look at it again. And if you don't get the joke, then I can't help you. Booo, I got owned. It was such a tasty troll I was blinded, I say, blinded! The troll light was in my eyes! Okay now I have sympathy for you :) You should try the tracert stuff and contact your ISP. Talking to ISP customer service is a nightmare but man EVE is worth it. You could try petitioning the disconnect issue instead of ship losses. Lots of good advice in this thread to help you solve your problem. GL, mate. -- http://desusig.crumplecorn.com/sigs.html
Buga Buga Hecate Inferno	Posted - 2008.12.28 04:54:00 - [25] Originally by: Astro Glyde EVE is unplayable for many of us and it has been for months. Many threads, many pages, all with the same issue and NO solution to this problem. I'm about to lapse my subscription and I know many already have. Petitions for losses due to this are dismissed, since "your logs" show nothing. How can they when the client is broken? Countless lost drones and very expensive ships, all because you've broken something - and worse, refuse to fix it. What say you, CCP? I say fix your computer. I installed Eve on at least 10 different pcs and none of them had problems (10 pcs, 10 different connections, 5 different ISP).
soldieroffortune 258 Gallente Trinity Council.	Posted - 2008.12.28 04:58:00 - [26] Edited by: soldieroffortune 258 on 28/12/2008 04:59:27 EDIT: ok ok, maybe a bit harsh just give me your stuff before you go Originally by: soldieroffortune 258 "*Eve is about making yourself richer while making the other guy poorer*"
Breaker77	Posted - 2008.12.28 05:34:00 - [27] Originally by: Astro Glyde Again, few of us EVE folk could be called noobs. In fact, most EVE'rs seem to be technically savvy. Many of us have done extensive trouble-shooting, tracerts, logs, etc... It hasn't help but again, the real issue here is the lack of response from CCP. hmmm I've been online an average of 16 hrs a day for about the past 5 days with no problems whatsoever. Is that because of me or CCP??? I really do believe that the problem with me being online so much is because their servers suck!! Seriously, they are causing me to waste too much of my life. Something is wrong with them and it needs fixed now!!!! If you are not willing to do as others have suggested and post trace routes, firewall settings, ect.. then the proof is on you, not CCP. If constant disconnects were a problem then they would fix it or lose money. If only a very small number of people are having problems, then it is not CCPs problem, but either your computer or ISP.
Astro Glyde	Posted - 2008.12.28 05:35:00 - [28] Originally by: soldieroffortune 258 just give me your stuff before you go How original. You "ur stuffs can i has" idiots are just lame. This is not an emoragequitwtftl;dr thing, this is a "EVE is busted, please fix it" thing. It's a very safe assumption that the following have been extensively ruled out: Reboot Modem Computer Broken Lame ISP Wireless tracert Virus Firewal etc... My suspicion is that it's somehow router-related. Within the router, I've configured for DMZ, disabled firewall, disabled DHCP, opened ports, etc. I've even re-flashed the router, EVE still drops the connection repeatedly. As mentioned many times before, EVE is the only app/game that has problems. It's not the OS/hardware. EVE used to work fine, nothing on MY end has changed.
Xailia Unsteady Corporation	Posted - 2008.12.28 05:50:00 - [29] So you haven't tried a direct connection to your modem? And the problem could be between your ISP and your EVE proxy. I know Level3 has been having some issues as of late. "The sky above the port was the color of a television, tuned to a dead channel."
Astro Glyde	Posted - 2008.12.28 05:55:00 - [30] Originally by: Xailia So you haven't tried a direct connection to your modem? I'm not using wireless. Those that are have tried to direct-connect, without success.

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