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Bug Hunter Recruitment - Would You Like To Know More?

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Author	Thread Statistics \| Show CCP posts - 16 post(s)

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.18 19:02:00 - [1] Who are the Bug Hunters (BH) and what is Equipment Certification and Anomaly Investigations Division (ECAID)? ECAID is the fictional name for the volunteer Bug Hunter team which aids CCP's Quality Assurance (QA) team in regression tests and new builds for the EVE test server. Our primary role is to verify and filter the bug reports submitted by players. Once verified a report is assigned to a defect and picked up by QA who carry out further testing if necessary and assign the defect to the appropriate development team. I want to help, how can I do this? You can help in two ways, one you can submit logical bug reports. For information on submitting a good report please go to our public website http://www.eve-bh.net/howtobr.php Two, you can become a Bug Hunter by applying to ISD: http://myeve.eve-online.com/isd.asp You will be given training however we only accept experienced players who are very knowledgeable about the game mechanics and features. If you have been playing for some time, have a strong technical background and like to hang out on the test server then we are most likely interested in you. We are also looking for people who are able to do translation work in Russian as a primarily role and bug hunt as a secondary position, if you fit this role please apply to the Translation Team (TT) using the above ISD link. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

Elegbara	Posted - 2009.02.18 20:37:00 - [2] I can't see Translation Team in the ISD page. Open your eyes. And Awaken.

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.18 20:52:00 - [3] Its an option when you go to the application page which can be found here: http://myeve.eve-online.com/isd_2.asp -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

tachet	Posted - 2009.02.18 22:03:00 - [4] Hmmm BH Tachet....
Countessa D'Marko Sanguinity Enclave	Posted - 2009.02.18 23:28:00 - [5] Do I get bonus points for noticing the "Starship Troopers" reference in the thread title - or is it something that I would know about if I spent more time in GD ?
Matt G Caldari School of Applied Knowledge	Posted - 2009.02.18 23:56:00 - [6] Would there maybe be a small award if there's excellent bughunting done, such as game time? ----- Nuff said. Troubleshoot my mind if I sound stupid.

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.19 00:13:00 - [7] Originally by: Countessa D'Marko Do I get bonus points for noticing the "Starship Troopers" reference in the thread title - or is it something that I would know about if I spent more time in GD ? The only good bug, is a dead bug. As for rewards for good bug reporting, the fact that you are helping improve EVE should be reward enough. It is also excellent experience for those who are considering a job in the games industry. One thing I should also note is that if you apply and get accepted into the Bug Hunter team you are not allowed to tell anyone else that you are apart of the team. You will sign Non-Disclosure Agreements (NDA's) which are legally binding contracts, we are very selective so if you get accepted you should be proud. Out of 500 applicants we would generally only find 30-40 worthy to join. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

tachet	Posted - 2009.02.19 01:26:00 - [8] Im sure you need to be 18 to sign up, i couldnt see it in your post though.

ISD BH Virrago ISD BH	Posted - 2009.02.19 01:56:00 - [9] Yes, you have to be 18 in order to apply [Bug Report Here] - [How to write a good bugreport] - [Contact Us]

MotherMoon Huang Yinglong	Posted - 2009.02.19 03:46:00 - [10] Edited by: MotherMoon on 19/02/2009 03:47:29 It's a good day to die! applied. edit: oh hah, I see the starship troopers reference now :P That's a lot more subtle than the Nintendo one.

Matt G Caldari School of Applied Knowledge	Posted - 2009.02.19 08:30:00 - [11] Edited by: Matt G on 19/02/2009 08:29:56 Originally by: ISD BH Sabaoth It is also excellent experience for those who are considering a job in the games industry. One thing I should also note is that if you apply and get accepted into the Bug Hunter team you are not allowed to tell anyone else that you are apart of the team. You will sign Non-Disclosure Agreements (NDA's) which are legally binding contracts, we are very selective so if you get accepted you should be proud. Out of 500 applicants we would generally only find 30-40 worthy to join. But if I were to be accepted, it's not something I could add to my resume, is it? ----- Nuff said. Troubleshoot my mind if I sound stupid.
Georn VIRTUAL LIFE VANGUARD Intrepid Crossing	Posted - 2009.02.19 09:35:00 - [12] Edited by: Georn on 19/02/2009 09:36:02 Originally by: Matt G Edited by: Matt G on 19/02/2009 08:29:56 Originally by: ISD BH Sabaoth You will sign Non-Disclosure Agreements (NDA's) which are legally binding contracts, we are very selective so if you get accepted you should be proud. But if I were to be accepted, it's not something I could add to my resume, is it? The first rule of Bug Hunter Club is - you do not talk about Bug Hunter Club. The second rule of Bug Hunter Club is - you DO NOT talk about Bug Hunter Club. But I'd guess it would be OK in a resume, once you're out. :) ____________ even Carebears have teeth

CCP Lemur	Posted - 2009.02.19 10:34:00 - [13] I approve of this message and/or service! Seriously, the BH are a very nice bunch of guys and gals and a lot of CCP employees started out in ISD There is plenty of fun to have and even early looks at features

tachet	Posted - 2009.02.19 13:56:00 - [14] we want aratoxi! we want aratoxi! hes the best!
Kumi Unn Amarr Team Nugget	Posted - 2009.02.19 15:07:00 - [15] Edited by: Kumi Unn on 19/02/2009 15:07:38 Why would my age be an issue? I am only 16, but I do not see how my age would effect me being a part of the ISD BH team. I've been playing this game for 2 years, and I have some experience with bug hunting/technical stuff, and I think it would be an even greater asset to someone like me who is coming very close to the end of my HS life, and being part of the CCP BH team would be a juicy on a resume. If it is maturity you want, maturity I have plenty of.
Xelios Minmatar Brutor tribe	Posted - 2009.02.19 15:12:00 - [16] Originally by: Kumi Unn Edited by: Kumi Unn on 19/02/2009 15:07:38 Why would my age be an issue? I am only 16, but I do not see how my age would effect me being a part of the ISD BH team. You have to be 18 to sign the NDA as it's a legally binding document. Legal thing

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.19 15:25:00 - [17] The position is one that you could apply to your resume, you must be 18 for a number of reasons but the prime one is to sign the NDA/TOS agreements. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

Kumi Unn Amarr Team Nugget	Posted - 2009.02.19 20:22:00 - [18] Bah!
MotherMoon Huang Yinglong	Posted - 2009.02.19 21:51:00 - [19] Originally by: ISD BH Sabaoth The position is one that you could apply to your resume, you must be 18 for a number of reasons but the prime one is to sign the NDA/TOS agreements. should we e-mail a real resume to you as well as the application? I for instance have a descent resume in product testing and good references. It's just everyone and his mother is getting liad off resently so I am currently industy-wise jobless. and I don't like my resume standing still. I need to build it up even if I'm not getting paid.
Chruker	Posted - 2009.02.19 22:54:00 - [20] Have tried applying 2 times in past, so I doubt you want me now :-( ----- http://games.chruker.dk/eve_online ----- Top wishes: - No daily downtime - Faster training on sisi - Speedup IGB table rendering

Dal Deinvisu Ora Nova	Posted - 2009.02.20 08:18:00 - [21] Is this new initiative to recruit going to expedite pending responses?

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.20 19:20:00 - [22] Resumes are not required and please note that this is a volunteer position so it not paid. The current recruitment drive will not hold up recruitment fur the current applicants although please note that we may be a tiny bit slower in replying due to the sheer volume of applicants. -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

PeHD0M	Posted - 2009.02.21 11:42:00 - [23] People, you are being used. Bug hunting is not a game it is work. Don't work for free. Your time should cost money.
Rei Sara Solis Singularis	Posted - 2009.02.21 18:01:00 - [24] Originally by: PeHD0M People, you are being used. Bug hunting is not a game it is work. Don't work for free. Your time should cost money. I know this sounds sappy and I don't want to start a flame war or anything, but some of us love (or are addicted to) EVE enough that getting to play with new mechanics and help get them working smoothly is fun. Lots of people do things that take their time and effort and don't necessarily give them anything tangible in return, and they do still enjoy it. I think they usually call that a hobby . - - - - Rei Sara's suggestion perfectly strikes the Features And Ideas Discussion thread, wrecking all arguments and killing the idea completely... Even though it was her own.
lpha centurion Confrerie des ombres	Posted - 2009.02.21 20:44:00 - [25] Edited by: lpha centurion on 21/02/2009 20:45:40 Money, money... Everything is not money guys you know. Working as a bughunter is probably one of the greatest privilege you can have if you love the game you are playing. I think it's a new way of discovering the game and contribute to the development of such a MMORPG can be really exciting. Obviously it's not paid and what? It is still an experience and should be seen as such: teamwork, helping other players, reporting bugs and so on. Those who are working for them are really lucky. -------------------------- Oneiromancer > What sound does the test server do in your language? Phthonos > crash

ISD BH Sabaoth Amarr ISD BH	Posted - 2009.02.21 21:01:00 - [26] Originally by: PeHD0M People, you are being used. Bug hunting is not a game it is work. Don't work for free. Your time should cost money. I am sorry you feel that way PeHD0M but I respectively disagree with you, myself and the rest of the Bug Hunter team LOVE what we do and the comradeship and experiences that we have are well with any time that we volunteer to our tasks! -------------- Sabaoth Bug Hunter Vice Admiral The ECAID Project

David Kaos Gallente KAOS CORP RELLIK ALUCARD	Posted - 2009.02.22 03:05:00 - [27] I have played eve for nearly 2yrs applied twice both times was told not enough exp. Yet i have talked to a few BH people they have played eve less and know less then i do on thing. Like if a ship has rigs fitted on it a BH said to fly that ship you must have the skills not only for that ship but the rigs fitted to it. That is wrong. Yet people like this are allowed to be BH and ones like me and i'm sure many others are told sorry. You don't have enough exp to do this and don't know enough about the game to do this job. just because i have no one to list that i have done this before doesn't mean i don't have the know how to do it. I have found more then a few bugs but since i have been told twice i don't know what i'm doing i wont report them. After all why should i take the time to report something i have been told i'm not good enough to do? Let the Ones that think they know how some things are to work find these bugs i have found. Just because u have had a job bug hunting for someone else doesn't mean u know what your doing and just because u don't have someone to list doesn't mean u don't know what your doing. Also if no one will give u a chance to get the exp how are u to get the exp u need to do this? Now i realy dont think a ccp worker will reply to this but if he/she does i would to a point be shocked. Have a nice safe flight David Kaos
Hirana Yoshida Behavioral Affront	Posted - 2009.02.22 10:12:00 - [28] Before I even consider this I need a lot more information: 1. Training is done where, for how long, how? 2. The job is performed how, where? 3. Do I get to choose which character to use if I have multiple accounts. 3a.Does CCP provide us with a character for BH use. 4. Anything else you might tell me, sell me on the idea!
lpha centurion Confrerie des ombres	Posted - 2009.02.22 11:25:00 - [29] Originally by: David Kaos Like if a ship has rigs fitted on it a BH said to fly that ship you must have the skills not only for that ship but the rigs fitted to it. That is wrong. Yet people like this are allowed to be BH and ones like me and i'm sure many others are told sorry. And you want to work within a team in that way? BH members are, as this announcement remember us, simply players like you and me and it's pretty obvious that we can't know everything in details because our character will be more a miner than a fighter etc. Saying that you should be a BH because you have more knowledge than another BH is another element which may prove that you are not apt to join that team, they are looking for teamwork and fun, not competition. Ok you were refused because they considered that you are too young to join them, try to prove them that you have the skills to do the work, explaining the things you have ever done: mining/mission running/trading/pvp'ing etc... Telling that you have helped other players is another good point: you may be CEO/trainer of a corporation and you had the task to train new members -------------------------- Oneiromancer > What sound does the test server do in your language? Phthonos > crash
Roemy Schneider BINFORD	Posted - 2009.02.22 17:39:00 - [30] returning the most obvious bugs as "irreproducable" all day? heck, sign me up - putting the gist back into logistics

Armoured C Gallente Federation of Freedom Fighters Executive Outcomes	Posted - 2009.02.22 18:32:00 - [31] /scribbles down signature.... applied... hey didnt this say i got a free shirt This week EvE Life: Wormhole Wars 01/Feb

ISD BH Virrago ISD BH	Posted - 2009.02.23 00:25:00 - [32] If you have applied please do not mention it anywhere or to anyone. [Bug Report Here] - [How to write a good bugreport] - [Contact Us]

David Kaos Gallente KAOS CORP RELLIK ALUCARD	Posted - 2009.02.24 03:53:00 - [33] Edited by: David Kaos on 24/02/2009 03:56:55 Originally by: lpha centurion Edited by: lpha centurion on 22/02/2009 11:38:32 And you want to work within a team in that way? BH members are, as this announcement remember us, simply players like you and me and it's pretty obvious that we can't know everything in details because our character will be more a miner than a fighter etc. Saying that you should be a BH because you have more knowledge than another BH is another element which may prove that you are not apt to join that team, they are looking for teamwork and fun, not competition. Ok you were refused because they considered that you are too young to join them, try to prove them that you have the skills to do the work, explaining the things you have ever done: mining/mission running/trading/pvp'ing etc... Telling that you have helped other players is another good point: you may be CEO/trainer of a corporation and you had the task to train new members It wasn't meant to sound like i was saying im better and that's why i should be a BH. What i was trying to get at is i was told i didn't know enough about eve to be one. Something as easy as to fly a ship with rigs fitted. You must have the skills for that ship and the rigs and the guy fought with a few people on this for a while until he was told your a BH try it and see. Soon after he shut up. As for telling them things about me playing. I have if u look im the ceo and founder of my corp. the thing that brough the rig thing up was a new guy asked can u fly a ship with rigs fitted u dont have the skill for? I said yes. Then this BH said no ur wrong u cant u must have the skills for the rigs also. The new guy then said well forget that crap. So by getting wrong info it could have turned him off to eve. What the BH should have done when one person said yes u can to he was saying no to. As a BH he should have checked it out not set there and fought with everyone on it that was saying yes. All that done was make it look like BH don't know what they are doing. Its like in a corp if u have 1 guy going around getting killed all the time does it make ur corp look A:) like great PVPers B:) easy kills C:) Noobs with more isk then brains D:) B & C Even tho the rest of the corp is great pvpers 1 guy can make the whole corp look like noobs. Same thing here. They are looking for people that know about eve. Now im not saying i know everything about eve, but when u get told sorry u don't know enough at nearly 2yrs old in game and this less then 6mo old is to know more about it yet gives out wrong info and doesn't check it to make sure he/she is right or wrong that's messed up imo. How can u BH if u don't know much about the game and how it plays
Mica Swanhaven	Posted - 2009.02.26 07:10:00 - [34] Originally by: ISD BH Virrago If you have applied please do not mention it anywhere or to anyone. so if you replied Quote: applied you might not get in? :P uh ho mothermoon
Armoured C Gallente Federation of Freedom Fighters Executive Outcomes	Posted - 2009.02.26 10:49:00 - [35] Edited by: Armoured C on 26/02/2009 10:48:56 well 2/5 down all i wanted to do was help This week EvE Life: Wormhole Wars 01/Feb
MotherMoon Huang Yinglong	Posted - 2009.02.26 10:51:00 - [36] Originally by: Armoured C Edited by: Armoured C on 26/02/2009 10:48:56 well 2/5 down all i wanted to do was help no worries, I'm a professional bug hunter and I didn't get in :P they just want Russian speaking people I think.
Armoured C Gallente Federation of Freedom Fighters Executive Outcomes	Posted - 2009.02.26 12:05:00 - [37] Originally by: MotherMoon Originally by: Armoured C Edited by: Armoured C on 26/02/2009 10:48:56 well 2/5 down all i wanted to do was help no worries, I'm a professional bug hunter and I didn't get in :P they just want Russian speaking people I think. nah i didnt get in because 8 months ago i was angry about my faction warfare stats being stolen from me after my IC application to write for FW. They decided to base my application on that, which sucks cuz appreantly that written down beside my name so i pretty much cant apply for anything =/ This week EvE Life: Wormhole Wars 01/Feb
Ferocitana Igneus Auctorita GoonSwarm	Posted - 2009.02.26 12:12:00 - [38] Originally by: ISD BH Virrago If you have applied please do not mention it anywhere or to anyone. * as I read it somehwere, anyone doing this lose the their "job"
MotherMoon Huang Yinglong	Posted - 2009.02.26 12:14:00 - [39] Originally by: Ferocitana Originally by: ISD BH Virrago If you have applied please do not mention it anywhere or to anyone. * as I read it somehwere, anyone doing this lose the their "job" yeah fail it seems :P but not in real life. I'm a nintendo bug tester, still under contract. I can say that all I want :P
Ferocitana Igneus Auctorita GoonSwarm	Posted - 2009.02.26 12:16:00 - [40] I test bugs too, some actually taste pretty good. Tried a sundried worm? a bit salty.

MarieFrance Tessier	Posted - 2009.03.03 23:27:00 - [41] Originally by: David Kaos I have played eve for nearly 2yrs applied twice both times was told not enough exp. Yet i have talked to a few BH people they have played eve less and know less then i do on thing. Like if a ship has rigs fitted on it a BH said to fly that ship you must have the skills not only for that ship but the rigs fitted to it. That is wrong. Yet people like this are allowed to be BH and ones like me and i'm sure many others are told sorry. You don't have enough exp to do this and don't know enough about the game to do this job. just because i have no one to list that i have done this before doesn't mean i don't have the know how to do it. I have found more then a few bugs but since i have been told twice i don't know what i'm doing i wont report them. After all why should i take the time to report something i have been told i'm not good enough to do? Let the Ones that think they know how some things are to work find these bugs i have found. Just because u have had a job bug hunting for someone else doesn't mean u know what your doing and just because u don't have someone to list doesn't mean u don't know what your doing. Also if no one will give u a chance to get the exp how are u to get the exp u need to do this? Now i realy dont think a ccp worker will reply to this but if he/she does i would to a point be shocked. Have a nice safe flight David Kaos You were rejected because it is hard as **** to read what you write. Learn some communication skills, then try to reapply to a job built entirely around sending messages back to the dev team.
Denalak Gallente Leather Roughnecks	Posted - 2009.03.09 06:25:00 - [42] Originally by: ISD BH Sabaoth Originally by: Countessa D'Marko Do I get bonus points for noticing the "Starship Troopers" reference in the thread title - or is it something that I would know about if I spent more time in GD ? The only good bug, is a dead bug. Thats clever. What if no one mentioned Starship Troopers, You would not have got to say that clever and very relevant 'good bug, dead bug' quote. thumbs up Sorry for being off topic but I just had to say that.
BhallSpawn	Posted - 2009.05.26 10:05:00 - [43] I found a bug that's been around for a while. It seems that missles really suck compared to guns for pvp. Please fix this bug.
spaceangel1	Posted - 2009.06.21 15:25:00 - [44] im intrested in becoming a eve bughunter i would like some more infomation about it thanks in advance
LTcyberT1000 Caldari Free Space Tech Red Alliance	Posted - 2009.06.27 11:44:00 - [45] It is fun to hunt bugs but there is a problem to have that list also. As player who submitted bugs in https://bugs.eve-online.com/mybugreports.asp? I feel completely ignored as all my 5 reported bugs was sent to /dev/null with no response. Could BH team test at least what is going on with wormholes distribution system and why there are such unbalanced things like class 6 system(deadly unknown) with battlecruiser as maximum allowed ship to enter it? The good starting point is w-space system J101553, the wormholes type is almost always Q317 (max allowed max 25 million kg, battlecruiser only). Thanks in advance!

ISD BH Zahan ISD BH	Posted - 2009.07.05 08:43:00 - [46] Originally by: LTcyberT1000 It is fun to hunt bugs but there is a problem to have that list also. As player who submitted bugs in https://bugs.eve-online.com/mybugreports.asp? I feel completely ignored as all my 5 reported bugs was sent to /dev/null with no response. That you didn't get a response on your bug reports was true until about 2 years ago. Back then the system was changed so that any bug reports submitted will generate a mail to the reporter when the report has been processed. If you haven't gotten a reply I suggest that you check your spam folder. Quote: Could BH team test at least what is going on with wormholes distribution system and why there are such unbalanced things like class 6 system(deadly unknown) with battlecruiser as maximum allowed ship to enter it? The good starting point is w-space system J101553, the wormholes type is almost always Q317 (max allowed max 25 million kg, battlecruiser only). Please send in a bug report on this issue instead and it will be looked into. --- Zahan \|\| ISD BH Captain \|\| [email protected]

Sahkaedu Orinvi	Posted - 2009.07.07 21:11:00 - [47] Bah! Physical maturity is so different than mental maturity. At any rate, come on Time. Let's move faster and get to April 11th quicker so I can turn 18 and further prove I have no life by joining Bug Hunters >.<
houndbite Gallente Sacred Templars Atropos.	Posted - 2009.08.24 01:51:00 - [48] /applied :)
StealthNet Gallente	Posted - 2009.08.28 02:07:00 - [49] Not that I¦m applying, RL won¦t forgive me anymore... but reading the page about a good bug report just reminded me about the bugs I¦ve reported back in beta... It "feels" awesome to help something like EVE. Is it just me ? StealthNet _______________________________________________
thegallenteamarrguy	Posted - 2009.09.19 04:54:00 - [50] Considering you have to be 18 or older, since it deals with a legally binding contract... I'm assuming people under this age limit couldn't get a legal guardian to fill the form for them?

bctech Caldari Deep Core Mining Inc.	Posted - 2009.09.29 20:28:00 - [51] Edited by: bctech on 29/09/2009 20:28:32 stupid legal documents *sigh and can i tell people if i didnt apply? _______________________________________________ dont mess with the me my titans in the shop
BAteh JointMasters Corp	Posted - 2009.10.06 00:55:00 - [52] Originally by: ISD BH Sabaoth One thing I should also note is that if you apply and get accepted into the Bug Hunter team you are not allowed to tell anyone else that you are apart of the team. I foung a bug: "apart" (meaning in a state of separation, more than 1 part) is completely different from "a part" (meaning part of)
Pesets The Hunt Club	Posted - 2009.10.20 06:21:00 - [53] Are there restrictions on (normal) use of your in-game characters if you are accepted as an ISD?

ISD BH Zahan ISD BH	Posted - 2009.10.27 19:57:00 - [54] Originally by: thegallenteamarrguy Considering you have to be 18 or older, since it deals with a legally binding contract... I'm assuming people under this age limit couldn't get a legal guardian to fill the form for them? Correct, the person applying is the one that has to be 18 or older. Originally by: Pesets Are there restrictions on (normal) use of your in-game characters if you are accepted as an ISD? No, no restrictions other than the ones described in the EULA/TOS. --- Zahan \|\| ISD BH Captain \|\| [email protected]

Zenst North Eastern Swat Pandemic Legion	Posted - 2009.11.10 04:15:00 - [55] QUESTIONS: 1) Given that players have no way to cross reference or indeed see if there bug/issue has already been raised, then how do you mange these as it would lead to alot of duplication and indeed wasted GM/BH time. Do you have a way to corilate all related bugs automagicly or is this done manualy and is this something you do as a BH or does some other form of person do this??? 2) Do you take ownership of a bug and champion it thru until it makes live and fixed or is its a dib dab kinda approach to testing. IE you pick something up - play with it and then poke it back into the pile 3) Do you still have interation of the bug whilst its being looked at by a dev or is it a palm of and palm back approach? 4) DO you plan to upgrade you bug tracking system to potentualy allow the bug raiser (ie players) to be able to track the bugs, behond dropping in details and then seeing nothing? 5) As a BH what perks do you get, ie do you get a free account to bug test with and play with? Do you get a free plex every now and then for your time. What motivationaly bonus's do you have if any or is it a case of you take the title and get away with what you feel? BEaring in mind that commitment is a two-way process. 6) What level of reports will you as a BH have to do? 7) Is the process BS5750/ISO9002 qualified, if not why not, its realy not hard to achieve and is indicative of how organised you are. 8) What is the minimum commitment you require from your BH's? is it X number of hours per week and are those hours rigid or are you flexible caring given what your paying for? 9) What NDA's would one have to sign and indeed what other aspects would one have to sign and what are the legal ramifications. FOr example if somebody was to become a BH and also be in the position of looking for real work then doing X number of hours of unpaid work for CCP would technicaly count againt them with regards to any benefit entitalments. As such do you have to have a job already to do this? 10) If one was do do this and again had to sign legal documents like NDA's etc etc, even though its unpaid what insurance is offered. for example if a BH fell of there chair due to the interactions of work then would CCP be liable to cover medical expenses as it was a work related accident even though its unpaid its still work by the utmost of definition. 11) Whats the average related turnaround of BH's, do they stay for ages or do you find they stay for only a few months and you get a high churn rate, if so why is that and if not then why do you feel that is? If you could answear those I'd be grateful and I'm sure many others would be grateful as well as covers many aspects that haven't been covered already. I'm sure there are other great questions out there but those are just ones from the top of my head and would make or break me commiting my time to such a venture. thank you in advance for your reply.
Klashed	Posted - 2009.11.29 21:50:00 - [56] I applied without updating my email address etc. in the account information page. Are those details sent with the application or do you get them afterwards?
Mike Wittman Minmatar Digital assassins	Posted - 2009.12.08 17:40:00 - [57] How long does it usually take for your app to get a reply?

CCP Lemur	Posted - 2010.01.13 14:46:00 - [58] Originally by: Zenst 1) Given that players have no way to cross reference or indeed see if there bug/issue has already been raised, then how do you mange these as it would lead to alot of duplication and indeed wasted GM/BH time. Do you have a way to corilate all related bugs automagicly or is this done manualy and is this something you do as a BH or does some other form of person do this??? This is manually done BH and QA people. Duplicate reports are attached to one defect. This doesn't happen automatically. Originally by: Zenst 2) Do you take ownership of a bug and champion it thru until it makes live and fixed or is its a dib dab kinda approach to testing. IE you pick something up - play with it and then poke it back into the pile You pick it up, test it, if it is a defect the pass it on to QA. Then some devs can ask you for more info or to retest it. Once the fix is in you can confirm the fix or say it isn't when it isn't. Some defects are just moved over but you get some sort of attachment with the more tricky ones and the BH keep an eye on them. Originally by: Zenst 3) Do you still have interation of the bug whilst its being looked at by a dev or is it a palm of and palm back approach? See above. Originally by: Zenst 4) DO you plan to upgrade you bug tracking system to potentualy allow the bug raiser (ie players) to be able to track the bugs, behond dropping in details and then seeing nothing? Not at the moment Originally by: Zenst 5) As a BH what perks do you get, ie do you get a free account to bug test with and play with? Do you get a free plex every now and then for your time. What motivationaly bonus's do you have if any or is it a case of you take the title and get away with what you feel? BEaring in mind that commitment is a two-way process. You get special testing accounts for the test servers which are of course free of charge and have special roles to ease testing. The main motivator for the BH is the work they do and they are very attached to EVE and the team. There is however EVE swag involved to some extent. Originally by: Zenst 6) What level of reports will you as a BH have to do? You check on player BR, pass them on and also file defects for the dev team directly if you find them during testing. Originally by: Zenst 7) Is the process BS5750/ISO9002 qualified, if not why not, its realy not hard to achieve and is indicative of how organised you are. It is not. No idea why not. Originally by: Zenst 8) What is the minimum commitment you require from your BH's? is it X number of hours per week and are those hours rigid or are you flexible caring given what your paying for? It is a fixed amount of BR filtered per month. But if RL is cutting into your time you won't get booted right away. Originally by: Zenst 9) What NDA's would one have to sign and indeed what other aspects would one have to sign and what are the legal ramifications. FOr example if somebody was to become a BH and also be in the position of looking for real work then doing X number of hours of unpaid work for CCP would technicaly count againt them with regards to any benefit entitalments. As such do you have to have a job already to do this? You have to be over 18, have to provide proof of it and sign a standard NDA and the ISD rules. Not sure what you mean with benefits. But since you volunteer for ISD you don't have a contract of any sort saying "Mr. X is doing Y hours per week for us" and this way you should not be cut off any benefits for volunteering. It is like singing in a choir in your free time. Just with less singing.


CCP Lemur	Posted - 2010.01.13 14:51:00 - [59] Originally by: Zenst 10) If one was do do this and again had to sign legal documents like NDA's etc etc, even though its unpaid what insurance is offered. for example if a BH fell of there chair due to the interactions of work then would CCP be liable to cover medical expenses as it was a work related accident even though its unpaid its still work by the utmost of definition. There is no insurance offered since you are not contracted in any way with us. You just sign an NDA saying that you are not allowed to talk about the things you do in your free time. Originally by: Zenst 11) Whats the average related turnaround of BH's, do they stay for ages or do you find they stay for only a few months and you get a high churn rate, if so why is that and if not then why do you feel that is? This varies a lot. Once people had enough of EVE they move on, or if they change jobs or whatever else RL throws at them that makes them have less time to commit to their hobby. There is a constant influx of new people but there are of course older members. Especially the leads and mentors. Some have been with ISD for more than 6 years. I hope this answers your questions. Sorry for the time it took.


CCP Lemur	Posted - 2010.01.13 14:53:00 - [60] Originally by: Klashed I applied without updating my email address etc. in the account information page. Are those details sent with the application or do you get them afterwards? I don't know but you can simply update your ISD application. It is also better to not advertise your application in public with your main.



CCP Lemur	Posted - 2010.01.13 14:55:00 - [61] Originally by: Mike Wittman How long does it usually take for your app to get a reply? This tend to vary a lot. From 1 day to several weeks. The teams can only cope with a limited amount of new members since they all need to go through the initial training which takes time and more importantly needs a mentor for each new member. And the time and the amount of mentors is limited. So please be patient and update you application if you feel that you have something new to add.

Zenst Aliastra	Posted - 2010.01.14 18:04:00 - [62] Originally by: CCP Lemur I hope this answers your questions. Sorry for the time it took.[/quote Yes it did and no worries on the time taken - better sure and slow than wrong and fast. Thank you very much for your time and answears; I shall probably be applying in the spring, once real life has setteled somewhat, ie i have a job :).
Headerman	Posted - 2010.02.25 09:48:00 - [63] Well, i have submitted my application, would love to help :)

ISD BH Zahan ISD BH	Posted - 2010.03.07 11:41:00 - [64] Once again, posting that you've applied to ISD is not a very good idea... --- Zahan \|\| ISD BH Lead \|\| [email protected]



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