EVE Search - Account banned - no word from CCP

Check My IP Information

All Channels

EVE General Discussion

Account banned - no word from CCP

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: [1] 2 3 :: one page

Author	Thread Statistics \| Show CCP posts - 0 post(s)
Susie Delgado	Posted - 2009.04.15 22:12:00 - [1] My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days. Any insights? Do they usually take this long?
Iamien Caldari Stargate SG-1 Sev3rance	Posted - 2009.04.15 22:14:00 - [2] How long is "this long"? You never stated how long you had been waiting. Also Try filing an account/billing petition as those are answered the fastest.
Sidrat Flush Caldari Life is Experience	Posted - 2009.04.15 22:15:00 - [3] You were banned in WoW as well? -------------------------- Life is about memories the more the better. Eve Industrial Organiser Thread
Gabriel Loki	Posted - 2009.04.15 22:20:00 - [4] Banned in two different MMO's? Take the hint, your doing something wrong.
Susie Delgado	Posted - 2009.04.15 22:23:00 - [5] Edited by: Susie Delgado on 15/04/2009 22:26:12 It's been a few days. And I have never been banned from WoW but I have had my account hacked and items sold etc. I am very careful about changing my passwords often and I run anti-virus, spyware, and the like. But it happens. In WoW you can access your account with your secret answers, etc. and get it back under your control. With EVE, I was told it was banned at login and haven't been able to access it or talk with a GM even after petitioning days ago. I don't know if I will lose all this training time or what. I just wish I had a way of speaking with someone about what happened. And again, I am used to WoW's GMs being available in a matter of hours. @Gabriel- I did nothing wrong to get my eve account banned. I am very careful about how I use the internet. They don't call it being "banned" in WoW either. You just have your PW changed by the person hacking it and you can get back in the same day and talk to a GM about what happened. If CCP wants to ban the account that's fine. But I did nothing wrong.
Lazarann Caldari Darkstorm Command Ethereal Dawn	Posted - 2009.04.15 22:25:00 - [6] Originally by: Gabriel Loki Banned in two different MMO's? Take the hint, your doing something wrong. Yeah...that's an odd coincidence. In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such.
Susie Delgado	Posted - 2009.04.15 22:28:00 - [7] Originally by: Lazarann Originally by: Gabriel Loki Banned in two different MMO's? Take the hint, your doing something wrong. Yeah...that's an odd coincidence. In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such. ugh....I didn't get banned from WoW and it didn't happen the same time as my EVE account. It happened years ago and has never happened since. I got my account and items back the same day. I was just comparing the two situations. They did not happen at the same time.
Abrazzar	Posted - 2009.04.15 22:32:00 - [8] You are most likely comparing two different situations that have little of substance in common. Investigation can take a few weeks but you will be credited with lost game time, iirc. -------- Ideas for: Mining
The Riddik	Posted - 2009.04.15 22:33:00 - [9] the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence.
Susie Delgado	Posted - 2009.04.15 22:36:00 - [10] Originally by: The Riddik the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence. what? my account was hacked and compromised...I didn't do it myself. That doesn't make sense. They ban it to be safe. I didn't come here to profess innocence either. I just wanted to know how long it usually takes them to get back to me. With WoW it took less than a day. Thanks to Abrazzar and the others for answering me. I guess I'll just have to sit tight a few weeks.

Criztian Gaeta	Posted - 2009.04.15 22:38:00 - [11] Originally by: Susie Delgado Originally by: Lazarann Originally by: Gabriel Loki Banned in two different MMO's? Take the hint, your doing something wrong. Yeah...that's an odd coincidence. In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such. ugh....I didn't get banned from WoW and it didn't happen the same time as my EVE account. It happened years ago and has never happened since. I got my account and items back the same day. I was just comparing the two situations. They did not happen at the same time. I think the point people are getting at is that 99.999% of people that aren't visiting sites they shouldn't be visiting will never have an issue with their account being hacked. Yes I'm sure there is a a small number of people that just got really unlucky, but for it to happen twice is almost impossible. So the point people are trying to make is, wait for CCP to investigate what happened (as someone says it took a couple of weeks), in the meantime I hear the outdoors are fun... and when your account does get unblocked stay off that naughty EVE sites. Or if you really hate the outdoors, humans have invented this device... you might have heard of it, it normally has two parts one for listening one for talking, and normally this device has some numbers that you can press down on, and if you press these "buttons" in a particular sequence you might end up magically communicating with someone from CCP (I know eh... what ever will they think of next...) and I'm sure they'll resolve your issues much faster then some guy whose job is to sort though the 1,983,154,173,439 pile of emails that your email landed at the bottom of, sandwiched between the "You SUXXORS" email and the "Can I have some money?" email... just saying...
The Riddik	Posted - 2009.04.15 22:40:00 - [12] Originally by: Susie Delgado Originally by: The Riddik the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence. what? my account was hacked and compromised...I didn't do it myself. That doesn't make sense. They ban it to be safe. I didn't come here to profess innocence either. I just wanted to know how long it usually takes them to get back to me. With WoW it took less than a day. Thanks to Abrazzar and the others for answering me. I guess I'll just have to sit tight a few weeks. whelp , OK, i might have been, uhm, hasty with my judgement, seeing as theres a few banned topics right after the do not buy isk topic.
Susie Delgado	Posted - 2009.04.15 22:49:00 - [13] Quote: Yes I'm sure there is a a small number of people that just got really unlucky, but for it to happen twice is almost impossible. almost impossible? I know many people who have had their accounts hacked multiple times in the span of a few months. It's happened to me twice in the span of five years. it happens.
Micheal Dietrich Caldari	Posted - 2009.04.15 23:11:00 - [14] hmmm, 2 accounts in 2 mmo's locked/banned/what ever you wanna call it due to account hacking. I wonder if it has anything to do with this? I heard keyloggers are a real pain to get rid off unless you format.
Susie Delgado	Posted - 2009.04.15 23:33:00 - [15] Originally by: Micheal Dietrich hmmm, 2 accounts in 2 mmo's locked/banned/what ever you wanna call it due to account hacking. I wonder if it has anything to do with this? I heard keyloggers are a real pain to get rid off unless you format. yeah I guess it's time to reformat again! =/
Another Forum'Alt Gallente Center for Advanced Studies	Posted - 2009.04.15 23:42:00 - [16] You must be doing something wrong. Try rootkit revealer and hijackthis. Also, what AV are you using? If you are about to say norton or mcafee, don't even bother , get rid of it and get a decent one. BECAUSE OF FALCON. Guide to forum posting
Janicka Byte	Posted - 2009.04.15 23:49:00 - [17] Got the same issue, I know for a fact that this computer is clean. I installed windows 7 2 days ago... I've got a decent updated virusscanner and I (sigh) work as an IT specialist (one that solves **** the helpdesk can't) and know what I'm doing on a comp. OP I don't think there's anything wrong with your comp but I assume there's something with their automated banning system as I know noone did anything to mine (due to other chars in same corp and all that). And two days without a reply is harsh! I know mine's been disabled for that long, but I just petitioned today (after actually verifying as my skill was about to run out).
Another Forum'Alt Gallente Center for Advanced Studies	Posted - 2009.04.15 23:57:00 - [18] Originally by: Janicka Byte Got the same issue, I know for a fact that this computer is clean. I installed windows 7 2 days ago... I've got a decent updated virusscanner and I (sigh) work as an IT specialist (one that solves ** the helpdesk can't) and know what I'm doing on a comp. Did you patch it? Also, did either of you send large amounts of ISK? Sometimes that gets flagged and CCP seem to be fairly heavy on the banhammer while investigating then. BECAUSE OF FALCON.** Guide to forum posting
Janicka Byte	Posted - 2009.04.16 00:10:00 - [19] Edited by: Janicka Byte on 16/04/2009 00:10:41 Yep patched :) And nope, not recently... About a month ago 120 mille to another of my accounts (and it's quite clear that's another of my accounts), nothing outrageous...
Another Forum'Alt Gallente Center for Advanced Studies	Posted - 2009.04.16 00:13:00 - [20] That wouldn't even register, I meant amounts like 10b+ BECAUSE OF FALCON. Guide to forum posting

Sabrage	Posted - 2009.04.16 00:20:00 - [21] Originally by: Susie Delgado But it happens. No, it doesn't just "happen". Keeping your computer secure is not by any means trivial for people who aren't genuinely interested in it, but don't fool yourself into thinking that having accounts stolen is something that happens to you at random. You'd be surprised how vulnerable a lot of people who think themselves safe are, even from the most basic ways of stealing information.
Akita T Caldari Navy Volunteer Task Force	Posted - 2009.04.16 00:32:00 - [22] Originally by: Susie Delgado I am very careful about changing my passwords often and I run anti-virus, spyware, and the like. But it happens. Only to you and very few other people. Originally by: Susie Delgado my account was hacked and compromised No, it wasn't "hacked". You let your password get stolen due to insufficient paranoia on your part. There are only FOUR ways to have your account taken over, and several ARE your fault : 1) you shared your username/password with somebody, and he did it all - your fault, should have known better 2) you entered the username/password on some site that was NOT a part of CCP - your fault, should have double and triple checked 3) you got infested with a keylogger in spite of your so called precautions - partially your fault, should have been more paranoid about it 4) brute force attack - extremely, EXTREMELY unlikely to even work at all unless your account name is public knowledge (your fault) and your passwords are weak (again your fault) So, no matter how you take it - it's your fault. I've never had my account taken over in any online game, EVER, anywhere... and even I believe I wasn't paranoid enough, but just got lucky so far because nobody was really interested. _ The problem with EVE \|\| Fit a ship \|\| Get some ISK
Meeogi Amarr Lone Star Privateers Privateer Alliance	Posted - 2009.04.16 00:46:00 - [23] ....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing. For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support. I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company. EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition. Wax on Wax off
Akita T Caldari Navy Volunteer Task Force	Posted - 2009.04.16 00:48:00 - [24] Edited by: Akita T on 16/04/2009 00:50:05 I'm not talking about the quality nor response time of CCP's support staff (as I've personally seldom spoken to them at all, and last time it was more than a year ago IIRC)... I'm only talking about the "I've been carefull yet been hacked" claims of the OP. _ The problem with EVE \|\| Fit a ship \|\| Get some ISK
Ruze Ahkor'Murkon Amarr No Applicable Corporation	Posted - 2009.04.16 00:51:00 - [25] Originally by: Meeogi ....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing. For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support. I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company. EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition. It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive. It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different. There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like. It's hard to hear someone complain and respond politely, when you have a completely different experience. Originally by: 5pinDizzy Troll Score-o-Meter --------Failure----------\|\|\|-----------Succes------- 10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
Meeogi Amarr Lone Star Privateers Privateer Alliance	Posted - 2009.04.16 00:54:00 - [26] Originally by: Akita T We were not disputing the quality nor response time of CCP's support staff... we're only talking about the "I've been carefull yet been hacked" claims of the OP. Well...perhaps if C.C.P would of answered the question within the decade, the OP wouldn't of had to come here for the answer. The very fact that the OP had to come here speaks volumes about Eve's support. This post shouldn't even have to be here. Wax on Wax off
Meeogi Amarr Lone Star Privateers Privateer Alliance	Posted - 2009.04.16 01:07:00 - [27] Originally by: Ruze Ahkor'Murkon Originally by: Meeogi ....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing. For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support. I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company. EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition. It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive. It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different. There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like. It's hard to hear someone complain and respond politely, when you have a completely different experience. 2 weeks in the game I had the same view you hold, but that quickly deteriorated....I think I've had 4 petitions...and of the 4, 3 took over 7 days to get a reply. I know I'm not the only one...in fact most that I know that have been in game for awhile..know this to be true..and they just accept it. Also ...I see where you're going..like perhaps I had some moron petitions...that they felt shouldn't be bothered with....I assure you they were not..and even if this is true..it should at least be answered by a person..and not a "Copy and Paste". If C.C.P doesn't get a hold of this problem ..it will bite them in the *** when the EVE population doubles.
Akita T Caldari Navy Volunteer Task Force	Posted - 2009.04.16 01:14:00 - [28] And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying... _ The problem with EVE \|\| Fit a ship \|\| Get some ISK
Susie Delgado	Posted - 2009.04.16 01:22:00 - [29] There are only FOUR ways to have your account taken over : Quote: 4) you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it This is the only one of the things you listed that it could possibly be. Please educate me on how to get better at not getting a keylogger? Keeping my computer clean is something I've been doing since 1997... 1. I use ESET NOD32 Antivirus 4, one of the top-rated anti-virus programs available along with a comparable firewall and anti-spyware 2. I format my hard drive regularly 3. my passwords aren't my pets names or passwords I've used for years. they are unique and copy/pasted from a saved notepad rather than typed out 4. I'm smart enough to not click on links that aren't familiar or go to sites that are suspicious 5. no one else uses this computer but me. period. 6. no one else shares my interest in EVE Online so I have never given my PW or username to anyone in RL or in-game I'm not the idiot you're making me out to be. I know how to prevent infection, but no matter how pristine or "paranoid" you can be....IT HAPPENS. "only to you and very few other people" yeah ok...I'm sure that's why CCP and other games are so concerned about warning people to protect their computers. Because this rarely happens right?
Ruze Amarr No Applicable Corporation	Posted - 2009.04.16 01:23:00 - [30] Originally by: Meeogi Originally by: Ruze Ahkor'Murkon Originally by: Meeogi ....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing. For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support. I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company. EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition. It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive. It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different. There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like. It's hard to hear someone complain and respond politely, when you have a completely different experience. 2 weeks in the game I had the same view you hold, but that quickly deteriorated....I think I've had 4 petitions...and of the 4, 3 took over 7 days to get a reply. I know I'm not the only one...in fact most that I know that have been in game for awhile..know this to be true..and they just accept it. Also ...I see where you're going..like perhaps I had some moron petitions...that they felt shouldn't be bothered with....I assure you they were not..and even if this is true..it should at least be answered by a person..and not a "Copy and Paste". If C.C.P doesn't get a hold of this problem ..it will bite them in the *** when the EVE population doubles. Let me assure you, I've been in game for a bit, heheheh ... Just different experiences, is all. Before Wormholes



Pages: [1] 2 3 :: one page
First page \| Previous page \| Next page \| Last page

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.