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Account banned - no word from CCP

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Author	Thread Statistics \| Show CCP posts - 0 post(s)
Grek Forto Malevolent Intentions Dark Solar Empire	Posted - 2009.04.16 14:18:00 - [61] This thread delivers. Originally by: Stitcher It's "Caldari", not "Caldarians". One Caldari, three Caldari, all the Caldari are doing Caldari things using Caldari tools in a Caldari way.
Southern Suzy Minmatar Brutor tribe	Posted - 2009.04.16 14:27:00 - [62] Originally by: Susie Delgado My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days. Any insights? Do they usually take this long? Maybe just maybe you should stop doing what you are doing and consider the fact that you're computer security is utter crap. Really ppl like you make sure worm virus' keep going on. You otta be banned from the entire internet for a complete lack of protection. So wait this is the end of my post allready? I'm not in multiple alliances to spy! I'm in them so I'll always be on the winning team
Serious Rikk FireStar Inc Paxton Federation	Posted - 2009.04.16 14:29:00 - [63] So how many of these reactivated account holders saw the ISK spam that is often witnessed in local and though 'That seems like a good way to get a leg up in eve again' and went off to the website shown...? C'mon, own up! -- Noble Scumbag
Phineas Druin	Posted - 2009.04.16 14:32:00 - [64] Originally by: Serious Rikk So how many of these reactivated account holders saw the ISK spam that is often witnessed in local and though 'That seems like a good way to get a leg up in eve again' and went off to the website shown...? Sorry, haven't tried it. Please, feel free to give it a shot and let us know how it goes! I wouldn't bother posting here if I knowingly attempted to scam or buy isk, etc. I rat / mine 0.0 and help defend alliance space ... nothing nefarious about my time spent in EVE.
Akita T Caldari Navy Volunteer Task Force	Posted - 2009.04.16 14:32:00 - [65] Originally by: Ralara counts on fingers That's... counts some more six? There were 4 before the edit/split for clarity Originally by: Susie Delgado Quote: you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it This is the only one of the things you listed that it could possibly be. Please educate me on how to get better at not getting a keylogger? Keeping my computer clean is something I've been doing since 1997... * antivirus/firewall * I'm smart enough to not click on links that aren't familiar or go to sites that are suspicious * no one else uses this computer but me. period. Well, apparently, if a keylogger is the only possible explanation, then one of the last two things isn't quite the way you make it out to be. Oh, also, not having your computer DIRECTLY connected to the Internet helps prevent against OS vulnerabilities. Either a half-decent router or an old/weak machine with a minimalist linux install upped to "paranoia settings", stuff like that. Quote: I know how to prevent infection, but no matter how pristine or "paranoid" you can be....IT HAPPENS. "only to you and very few other people" yeah ok...I'm sure that's why CCP and other games are so concerned about warning people to protect their computers. Because this rarely happens right? It rarely happens to people that pay attention. Most people DON'T pay attention. If you are indeed THAT careful as you claim you were, you are probably one of the unluckiest people I have ever heard of. _ The problem with EVE \|\| Fit a ship \|\| Get some ISK
Kassasis Dakkstromri Caldari Fallen Angel's	Posted - 2009.04.16 14:39:00 - [66] You Touched "The Device" didn't you....?
Phineas Druin	Posted - 2009.04.16 14:40:00 - [67] Edited by: Phineas Druin on 16/04/2009 14:42:07 Originally by: Akita T Oh, also, not having your computer DIRECTLY connected to the Internet helps prevent against OS vulnerabilities. Either a half-decent router or an old/weak machine with a minimalist linux install upped to "paranoia settings", stuff like that. Well, I for one am not directly connected. I sit behind an updated smoothwall firewall on my home network. http://www.smoothwall.org/ Originally by: Akita T It rarely happens to people that pay attention. Most people DON'T pay attention. If you are indeed THAT careful as you claim you were, you are probably one of the unluckiest people I have ever heard of. I suppose it's only happening to us "unluckiest people" since I'm just about as aggressive as others in this thread. :) ~typo edit
SNeAkYbRiT Gunslingers Corp	Posted - 2009.04.16 14:44:00 - [68] lol did the op ever get an answer to his question? I know it was a simple question just read 2 pages of answers and i didnt see one reply to his question...damn i hope i didnt miss it within all the waffle. GM's in this game are the worst ive seen in any MMO ive played, but the total lack of interest from one to answer a paying customers question is beyond me. Susie I really hope you get this sorted and the trolls and know it alls stop posting crap and you get an answer plus your account sorted. Wake up CCP, customer support is the key here. Sorry I have no answer for you. but its about time CCP really pulled their finger out and sorted customer service within this game.
Phineas Druin	Posted - 2009.04.16 14:50:00 - [69] Edited by: Phineas Druin on 16/04/2009 14:51:01 Originally by: SNeAkYbRiT lol did the op ever get an answer to his question? Yes, page two: Originally by: Sha Dar Expect around two weeks plus for a resolution. After my account got banned/locked it took them 9 days just to do me the courtesy of responding with a stock "cut and paste" message with zero real information. A futher week for them to clarify and then sort out the problem...
Some Advisor	Posted - 2009.04.16 14:53:00 - [70] Originally by: Susie Delgado I am very careful about changing my passwords often and I run anti-virus, spyware, and the like. But it happens. no...

AkRoYeR Amarr	Posted - 2009.04.16 15:00:00 - [71] Truly comical how people come here to whine about "I got haxor'd and stuffz". Quit selling your accounts and than wanting them back and claiming "haxorz".
Phineas Druin	Posted - 2009.04.16 15:04:00 - [72] Originally by: AkRoYeR Truly comical how people come here to whine about "I got haxor'd and stuffz". Unless its you, and you've not sold your account and stuffz. Then it's less humorous for every day you don't get a response to your petition. Here's hoping the unexplained ban hammer falls on your head and you get to join us on the other side.
Sha Dar eXceed Inc. Minor Threat.	Posted - 2009.04.16 15:20:00 - [73] Their customer support really does leave (and i'm, bing VERY kind here) a hell of a lot, to be desired. Should i post my real feelings i'd probably get another ban hammer visit for profanity. How any MMO can operate with the customer support models that ccp has in operation, and stay on an upward climb in subscribers is beyond me. It's a testament to the game itself, or lack of good competitors more like, that the situation remains so. I can't see how it's anything other than common courtesy to inform someone of the reason behind a lock/ban at the time of the implementation. -
Ji Sama	Posted - 2009.04.16 15:25:00 - [74] fail. hacked twice??? hahahaha dont play eve EVE IS PVP GAME GBTW HAHHAHHAHAHAHAHHA /trool (sarcasm and irony is not involved in above statement) this is not a troll This is a signature not related to EVE
Phineas Druin	Posted - 2009.04.16 16:09:00 - [75] Originally by: Ji Sama fail. hacked twice??? hahahaha There is no indication or proof anyone in the thread was actually hacked other than the three word description on the ban notice we get when we try to sign in. Until CCP is willing to communicate what the issue is and how to resolve it, I remain skeptical. I've scanned my machine multiple times and found no concerns, as have others in this thread. Troll away though! Makes it easier to keep the thread on page 1 ...
AkRoYeR Amarr	Posted - 2009.04.16 16:24:00 - [76] Your an idiot! Your not even the OP and your making statements about what is truth or lies. Are you an alt of the OP? mmmhmmmm.
Phineas Druin	Posted - 2009.04.16 16:26:00 - [77] Originally by: Susie Delgado Any insights? Do they usually take this long? I received a response just now, so the time from ban to resolution was 2 days, 23 minutes. I believe I'm not supposed to cut and paste details from petitions, so I won't go into the response I received. Good luck to others in the same situation.
Empyre Domestic Reform	Posted - 2009.04.16 16:30:00 - [78] I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for. what the crap just happened?
Susie Delgado	Posted - 2009.04.16 17:44:00 - [79] Originally by: Empyre I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for. yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean.
Awgate	Posted - 2009.04.16 20:02:00 - [80] Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want) This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it.

Susie Delgado	Posted - 2009.04.16 21:30:00 - [81] Originally by: Awgate Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want) This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it. something must have happened on the 14th because that's the day I was banned and I'm seeing a lot of posts pop up about being banned on the 14th. I wonder what's going on. I better get these skill points back or at least be refunded for time lost.
Xzedric	Posted - 2009.04.17 03:53:00 - [82] Originally by: Susie Delgado Originally by: Awgate Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want) This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it. something must have happened on the 14th because that's the day I was banned and I'm seeing a lot of posts pop up about being banned on the 14th. I wonder what's going on. I better get these skill points back or at least be refunded for time lost. My 1-year old main account was also banned on the 14th for "Account security compromised", but this new 2 week old account was not. So now I'm left with a very low SP character until they decide to answer the petition
Mistmare Heavy Influence Aggression.	Posted - 2009.04.17 03:55:00 - [83] Originally by: Susie Delgado My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days. Any insights? Do they usually take this long? CCP needs to improve this... badly
Susie Delgado	Posted - 2009.04.17 06:15:00 - [84] Originally by: Mistmare Originally by: Susie Delgado My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days. Any insights? Do they usually take this long? CCP needs to improve this... badly still nothing...I don't get why this takes so long
Crimsonjade Amarr Secret Service	Posted - 2009.04.17 06:26:00 - [85] well if alot of people, was probably a alot of transactions made between those characters in order to make it hard to trace all the transactions. Kind of like RL bank fraud. you know they have done something but actually figuring the mess out is a royal pain. GL to you. it may take longer than you want. but hopefully it turns out well and they catch the people who did this
Malcanis Vanishing Point. The Initiative.	Posted - 2009.04.17 06:37:00 - [86] Originally by: Phineas Druin Edited by: Phineas Druin on 16/04/2009 16:28:21 Originally by: Susie Delgado Any insights? Do they usually take this long? I received a response just now, so the time from ban to resolution was 2 days, 23 minutes. Um, that seems an OK time to me.
Empyre Domestic Reform	Posted - 2009.04.17 07:36:00 - [87] Originally by: Susie Delgado Originally by: Empyre I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for. yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean. welcome (back) to eve. beware of the trolls, the people who read half the op and reply, the people that read the op and the first reply more than a line and assume the content from there, the people that like to stir the pot, the people that are drunk, the people that are high, the people that have no control over their personalities and the people that imitate to survive. i don't any of them can actually help you, though. they just know that and you don't yet so the thread turns into sort of a playground until that is figured out. what the crap just happened?
Susie Delgado	Posted - 2009.04.17 08:44:00 - [88] Originally by: Empyre Originally by: Susie Delgado Originally by: Empyre I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for. yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean. welcome (back) to eve. beware of the trolls, the people who read half the op and reply, the people that read the op and the first reply more than a line and assume the content from there, the people that like to stir the pot, the people that are drunk, the people that are high, the people that have no control over their personalities and the people that imitate to survive. i don't any of them can actually help you, though. they just know that and you don't yet so the thread turns into sort of a playground until that is figured out. yeah I know what you mean. but thank you to the people that actually posted constructive responses.


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