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Susie Delgado
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Posted - 2009.04.15 22:12:00 -
[1]
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days.
Any insights? Do they usually take this long?
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Iamien
Caldari
Stargate SG-1
Sev3rance
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Posted - 2009.04.15 22:14:00 -
[2]
How long is "this long"? You never stated how long you had been waiting. Also Try filing an account/billing petition as those are answered the fastest.
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Sidrat Flush
Caldari
Life is Experience
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Posted - 2009.04.15 22:15:00 -
[3]
You were banned in WoW as well?
--------------------------
Life is about memories the more the better.
Eve Industrial Organiser Thread |
Gabriel Loki
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Posted - 2009.04.15 22:20:00 -
[4]
Banned in two different MMO's? Take the hint, your doing something wrong.
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Susie Delgado
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Posted - 2009.04.15 22:23:00 -
[5]
Edited by: Susie Delgado on 15/04/2009 22:26:12
It's been a few days.
And I have never been banned from WoW but I have had my account hacked and items sold etc. I am very careful about changing my passwords often and I run anti-virus, spyware, and the like. But it happens.
In WoW you can access your account with your secret answers, etc. and get it back under your control. With EVE, I was told it was banned at login and haven't been able to access it or talk with a GM even after petitioning days ago.
I don't know if I will lose all this training time or what. I just wish I had a way of speaking with someone about what happened. And again, I am used to WoW's GMs being available in a matter of hours.
@Gabriel- I did nothing wrong to get my eve account banned. I am very careful about how I use the internet. They don't call it being "banned" in WoW either. You just have your PW changed by the person hacking it and you can get back in the same day and talk to a GM about what happened. If CCP wants to ban the account that's fine. But I did nothing wrong.
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Lazarann
Caldari
Darkstorm Command
Ethereal Dawn
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Posted - 2009.04.15 22:25:00 -
[6]
 Originally by: Gabriel Loki
Banned in two different MMO's? Take the hint, your doing something wrong.
Yeah...that's an odd coincidence.
In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such.
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Susie Delgado
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Posted - 2009.04.15 22:28:00 -
[7]
Originally by: Lazarann
Originally by: Gabriel Loki
Banned in two different MMO's? Take the hint, your doing something wrong.
Yeah...that's an odd coincidence.
In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such.
ugh....I didn't get banned from WoW and it didn't happen the same time as my EVE account. It happened years ago and has never happened since. I got my account and items back the same day. I was just comparing the two situations. They did not happen at the same time.
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Abrazzar
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Posted - 2009.04.15 22:32:00 -
[8]
You are most likely comparing two different situations that have little of substance in common. Investigation can take a few weeks but you will be credited with lost game time, iirc.
--------
Ideas for: Mining
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The Riddik
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Posted - 2009.04.15 22:33:00 -
[9]
the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence.
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Susie Delgado
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Posted - 2009.04.15 22:36:00 -
[10]
Originally by: The Riddik
the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence.
what? my account was hacked and compromised...I didn't do it myself. That doesn't make sense. They ban it to be safe. I didn't come here to profess innocence either. I just wanted to know how long it usually takes them to get back to me. With WoW it took less than a day. Thanks to Abrazzar and the others for answering me. I guess I'll just have to sit tight a few weeks.
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Criztian Gaeta
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Posted - 2009.04.15 22:38:00 -
[11]
Originally by: Susie Delgado
Originally by: Lazarann
Originally by: Gabriel Loki
Banned in two different MMO's? Take the hint, your doing something wrong.
Yeah...that's an odd coincidence.
In the event it is legit: A friend of mine had his account banned for a similar reason. He hadn't done anything, but they did it as a safety measure. He got it back within a few weeks. It probably all depends on what they're investigating and such.
ugh....I didn't get banned from WoW and it didn't happen the same time as my EVE account. It happened years ago and has never happened since. I got my account and items back the same day. I was just comparing the two situations. They did not happen at the same time.
I think the point people are getting at is that 99.999% of people that aren't visiting sites they shouldn't be visiting will never have an issue with their account being hacked. Yes I'm sure there is a a small number of people that just got really unlucky, but for it to happen twice is almost impossible.
So the point people are trying to make is, wait for CCP to investigate what happened (as someone says it took a couple of weeks), in the meantime I hear the outdoors are fun... and when your account does get unblocked stay off that naughty EVE sites.
Or if you really hate the outdoors, humans have invented this device... you might have heard of it, it normally has two parts one for listening one for talking, and normally this device has some numbers that you can press down on, and if you press these "buttons" in a particular sequence you might end up magically communicating with someone from CCP (I know eh... what ever will they think of next...) and I'm sure they'll resolve your issues much faster then some guy whose job is to sort though the 1,983,154,173,439 pile of emails that your email landed at the bottom of, sandwiched between the "You SUXXORS" email and the "Can I have some money?" email... just saying... |
The Riddik
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Posted - 2009.04.15 22:40:00 -
[12]
Originally by: Susie Delgado
Originally by: The Riddik
the differance with EVE is that if you get banned, its 99% of the time deserved, , just like 99% of the time those that get banned run to the forums on an alt and profess to their innocence.
what? my account was hacked and compromised...I didn't do it myself. That doesn't make sense. They ban it to be safe. I didn't come here to profess innocence either. I just wanted to know how long it usually takes them to get back to me. With WoW it took less than a day. Thanks to Abrazzar and the others for answering me. I guess I'll just have to sit tight a few weeks.
whelp , OK, i might have been, uhm, hasty with my judgement, seeing as theres a few banned topics right after the do not buy isk topic.
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Susie Delgado
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Posted - 2009.04.15 22:49:00 -
[13]
Quote:
Yes I'm sure there is a a small number of people that just got really unlucky, but for it to happen twice is almost impossible.
almost impossible? I know many people who have had their accounts hacked multiple times in the span of a few months. It's happened to me twice in the span of five years.
it happens.
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Micheal Dietrich
Caldari
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Posted - 2009.04.15 23:11:00 -
[14]
hmmm, 2 accounts in 2 mmo's locked/banned/what ever you wanna call it due to account hacking.
I wonder if it has anything to do with this?
I heard keyloggers are a real pain to get rid off unless you format.
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Susie Delgado
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Posted - 2009.04.15 23:33:00 -
[15]
Originally by: Micheal Dietrich
hmmm, 2 accounts in 2 mmo's locked/banned/what ever you wanna call it due to account hacking.
I wonder if it has anything to do with this?
I heard keyloggers are a real pain to get rid off unless you format.
yeah I guess it's time to reformat again! =/
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Another Forum'Alt
Gallente
Center for Advanced Studies
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Posted - 2009.04.15 23:42:00 -
[16]
You must be doing something wrong. Try rootkit revealer and hijackthis.
Also, what AV are you using? If you are about to say norton or mcafee, don't even bother  , get rid of it and get a decent one.
BECAUSE OF FALCON.
Guide to forum posting |
Janicka Byte
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Posted - 2009.04.15 23:49:00 -
[17]
Got the same issue, I know for a fact that this computer is clean. I installed windows 7 2 days ago... I've got a decent updated virusscanner and I (sigh) work as an IT specialist (one that solves **** the helpdesk can't) and know what I'm doing on a comp.
OP I don't think there's anything wrong with your comp but I assume there's something with their automated banning system as I know noone did anything to mine (due to other chars in same corp and all that). And two days without a reply is harsh! I know mine's been disabled for that long, but I just petitioned today (after actually verifying as my skill was about to run out).
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Another Forum'Alt
Gallente
Center for Advanced Studies
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Posted - 2009.04.15 23:57:00 -
[18]
Originally by: Janicka Byte
Got the same issue, I know for a fact that this computer is clean. I installed windows 7 2 days ago... I've got a decent updated virusscanner and I (sigh) work as an IT specialist (one that solves **** the helpdesk can't) and know what I'm doing on a comp.
Did you patch it? 
Also, did either of you send large amounts of ISK? Sometimes that gets flagged and CCP seem to be fairly heavy on the banhammer while investigating then.
BECAUSE OF FALCON.
Guide to forum posting |
Janicka Byte
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Posted - 2009.04.16 00:10:00 -
[19]
Edited by: Janicka Byte on 16/04/2009 00:10:41
Yep patched :)
And nope, not recently... About a month ago 120 mille to another of my accounts (and it's quite clear that's another of my accounts), nothing outrageous...
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Another Forum'Alt
Gallente
Center for Advanced Studies
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Posted - 2009.04.16 00:13:00 -
[20]
That wouldn't even register, I meant amounts like 10b+
BECAUSE OF FALCON.
Guide to forum posting |
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Sabrage
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Posted - 2009.04.16 00:20:00 -
[21]
Originally by: Susie Delgado
But it happens.
No, it doesn't just "happen". Keeping your computer secure is not by any means trivial for people who aren't genuinely interested in it, but don't fool yourself into thinking that having accounts stolen is something that happens to you at random. You'd be surprised how vulnerable a lot of people who think themselves safe are, even from the most basic ways of stealing information.
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Akita T
Caldari Navy Volunteer Task Force
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Posted - 2009.04.16 00:32:00 -
[22]
Originally by: Susie Delgado
I am very careful about changing my passwords often and I run anti-virus, spyware, and the like.
But it happens.
Only to you and very few other people.
Originally by: Susie Delgado
my account was hacked and compromised
No, it wasn't "hacked". You let your password get stolen due to insufficient paranoia on your part.
There are only FOUR ways to have your account taken over, and several ARE your fault :
1) you shared your username/password with somebody, and he did it all - your fault, should have known better
2) you entered the username/password on some site that was NOT a part of CCP - your fault, should have double and triple checked
3) you got infested with a keylogger in spite of your so called precautions - partially your fault, should have been more paranoid about it
4) brute force attack - extremely, EXTREMELY unlikely to even work at all unless your account name is public knowledge (your fault) and your passwords are weak (again your fault)
So, no matter how you take it - it's your fault.
I've never had my account taken over in any online game, EVER, anywhere... and even I believe I wasn't paranoid enough, but just got lucky so far because nobody was really interested.
_
The problem with EVE || Fit a ship || Get some ISK |
Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 00:46:00 -
[23]
....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing.
For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support.
I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company.
EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition.
Wax on Wax off |
Akita T
Caldari Navy Volunteer Task Force
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Posted - 2009.04.16 00:48:00 -
[24]
Edited by: Akita T on 16/04/2009 00:50:05
I'm not talking about the quality nor response time of CCP's support staff (as I've personally seldom spoken to them at all, and last time it was more than a year ago IIRC)... I'm only talking about the "I've been carefull yet been hacked" claims of the OP.
_
The problem with EVE || Fit a ship || Get some ISK |
Ruze Ahkor'Murkon
Amarr
No Applicable Corporation
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Posted - 2009.04.16 00:51:00 -
[25]
Originally by: Meeogi
....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing.
For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support.
I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company.
EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition.
It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive.
It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different.
There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like.
It's hard to hear someone complain and respond politely, when you have a completely different experience.
Originally by: 5pinDizzy
Troll Score-o-Meter
--------Failure----------|||-----------Succes-------
10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 00:54:00 -
[26]
Originally by: Akita T
We were not disputing the quality nor response time of CCP's support staff... we're only talking about the "I've been carefull yet been hacked" claims of the OP.
Well...perhaps if C.C.P would of answered the question within the decade, the OP wouldn't of had to come here for the answer.
The very fact that the OP had to come here speaks volumes about Eve's support.
This post shouldn't even have to be here.
Wax on Wax off |
Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 01:07:00 -
[27]
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing.
For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support.
I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company.
EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition.
It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive.
It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different.
There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like.
It's hard to hear someone complain and respond politely, when you have a completely different experience.
2 weeks in the game I had the same view you hold, but that quickly deteriorated....I think I've had 4 petitions...and of the 4, 3 took over 7 days to get a reply.
I know I'm not the only one...in fact most that I know that have been in game for awhile..know this to be true..and they just accept it.
Also ...I see where you're going..like perhaps I had some moron petitions...that they felt shouldn't be bothered with....I assure you they were not..and even if this is true..it should at least be answered by a person..and not a "Copy and Paste".
If C.C.P doesn't get a hold of this problem ..it will bite them in the *** when the EVE population doubles. |
Akita T
Caldari Navy Volunteer Task Force
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Posted - 2009.04.16 01:14:00 -
[28]
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
_
The problem with EVE || Fit a ship || Get some ISK |
Susie Delgado
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Posted - 2009.04.16 01:22:00 -
[29]
There are only FOUR ways to have your account taken over :
Quote:
4) you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it
This is the only one of the things you listed that it could possibly be. Please educate me on how to get better at not getting a keylogger? Keeping my computer clean is something I've been doing since 1997...
1. I use ESET NOD32 Antivirus 4, one of the top-rated anti-virus programs available along with a comparable firewall and anti-spyware
2. I format my hard drive regularly
3. my passwords aren't my pets names or passwords I've used for years. they are unique and copy/pasted from a saved notepad rather than typed out
4. I'm smart enough to not click on links that aren't familiar or go to sites that are suspicious
5. no one else uses this computer but me. period.
6. no one else shares my interest in EVE Online so I have never given my PW or username to anyone in RL or in-game
I'm not the idiot you're making me out to be. I know how to prevent infection, but no matter how pristine or "paranoid" you can be....IT HAPPENS.
"only to you and very few other people" yeah ok...I'm sure that's why CCP and other games are so concerned about warning people to protect their computers. Because this rarely happens right?
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Ruze
Amarr
No Applicable Corporation
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Posted - 2009.04.16 01:23:00 -
[30]
Originally by: Meeogi
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
....Seriously?, does no one here think that eve support is lacking? I have had petitions take many days to be answered...and "When they do finally get around to it", it's usually some blanket statement that helps nothing.
For all of the advertising C.C.P is doing at the moment..One would think they may want to invest just a little of that money into a better tech support.
I can understand being busy...but a simple.."Hey, we got your petition and we are working on it." ..Is all it really takes. I get better service from my electric company.
EVE online is a wonderful game....But I feel like a number real quick when I have to write a petition.
It's situational. I've never waited more than a day for my petitions to be responded to. When they are, the GMs' are pretty friendly and responsive.
It's like when someone complains about lag. I don't experience it. Of course, I work to make sure my connection isn't hampered, I keep my computer up to date, that kind of thing. I still play the same game as everyone else, but the results I see seem to be completely different.
There's so many variables, both on their end and ours. What GM you get, what kind of day he's having, what he's experiencing ... but also, what the users petition is like, what they did, what they're history is like.
It's hard to hear someone complain and respond politely, when you have a completely different experience.
2 weeks in the game I had the same view you hold, but that quickly deteriorated....I think I've had 4 petitions...and of the 4, 3 took over 7 days to get a reply.
I know I'm not the only one...in fact most that I know that have been in game for awhile..know this to be true..and they just accept it.
Also ...I see where you're going..like perhaps I had some moron petitions...that they felt shouldn't be bothered with....I assure you they were not..and even if this is true..it should at least be answered by a person..and not a "Copy and Paste".
If C.C.P doesn't get a hold of this problem ..it will bite them in the *** when the EVE population doubles.
Let me assure you, I've been in game for a bit, heheheh ...
Just different experiences, is all.
Before Wormholes
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Kulmid
Asshats and Alcoholics
Turbo.
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Posted - 2009.04.16 01:32:00 -
[31]
Easily claims page 2.
_________________
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 01:51:00 -
[32]
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying.... |
Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 01:56:00 -
[33]
Originally by: Susie Delgado
3. my passwords are ... copy/pasted from a saved notepad
Seriously?
I suppose you saved this file as "passwords.txt" too...
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Ruze Ahkor'Murkon
Amarr
No Applicable Corporation
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Posted - 2009.04.16 01:57:00 -
[34]
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Originally by: 5pinDizzy
Troll Score-o-Meter
--------Failure----------|||-----------Succes-------
10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
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Malfournis
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Posted - 2009.04.16 02:11:00 -
[35]
I'm wondering if you ever knowingly used an exploit in game. One was found not too long ago, and if like you said, you haven't played for a bit, you may not be aware that they banned a number of accounts. Don't believe they ever listed any hard number on it, or how much exploitation of the bug they were willing to tolerate before an account was banned, but hey... there's a possibility.
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 02:11:00 -
[36]
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Look Ruze...I can understand that you like the warmth and comfort of living in C.C.P'S ***hole, but it still smell's.
It is a rare day in which I complain...and that isn't what this is..taking over a week to answer a question is ridiculous..having it happen more than a few times is reason to have a grievance. You pay just as I do...and I am sure that if you had been blown off...from a serious question...every time you made a petition, you too may feel like a number.
The OP waited a week ...from being able to play the game that he pays for. Day one should of been .."You were banned because of X" or "We are sorry, but your account has been compromised because of X"...as OP stated..not a word.
I'm sure that if you were forced to wait a week of not being able to play the game that you pay for...you may be a little upset.... You may even want your nuts tickled. |
Susie Delgado
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Posted - 2009.04.16 02:32:00 -
[37]
Quote:
Seriously?
I suppose you saved this file as "passwords.txt" too...
It's one of the smartest things you can do to prevent keyloggers from getting your passwords, and you're making fun of it? Wow.
Also, I can't believe I'm dignifying this with an answer....but NO the name of the file is not "passwords.txt" you horrible, horrible, troll.
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Susie Delgado
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Posted - 2009.04.16 02:35:00 -
[38]
Originally by: Malfournis
I'm wondering if you ever knowingly used an exploit in game. One was found not too long ago, and if like you said, you haven't played for a bit, you may not be aware that they banned a number of accounts. Don't believe they ever listed any hard number on it, or how much exploitation of the bug they were willing to tolerate before an account was banned, but hey... there's a possibility.
"User xxxxxxxxx is banned pending investigation
Reason: Account security compromised - please contact [email protected]"
Think that rules exploitation out.
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Ruze Ahkor'Murkon
Amarr
No Applicable Corporation
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Posted - 2009.04.16 02:36:00 -
[39]
Originally by: Meeogi
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Look Ruze...I can understand that you like the warmth and comfort of living in C.C.P'S ***hole, but it still smell's.
It is a rare day in which I complain...and that isn't what this is..taking over a week to answer a question is ridiculous..having it happen more than a few times is reason to have a grievance. You pay just as I do...and I am sure that if you had been blown off...from a serious question...every time you made a petition, you too may feel like a number.
The OP waited a week ...from being able to play the game that he pays for. Day one should of been .."You were banned because of X" or "We are sorry, but your account has been compromised because of X"...as OP stated..not a word.
I'm sure that if you were forced to wait a week of not being able to play the game that you pay for...you may be a little upset.... You may even want your nuts tickled.
I think I would be upset, no doubt. Course, I also wouldn't post it on the forums. That's just asking for it.
I'd petition, and after a couple days, petition again. Few more days, and that's the end of my sub, and I'm on to something else.
But coming to the forums always rings a bit emo to me. Cries for attention, all that. Maybe it's cause I'm usually a forum ***** and know damn well that a player doesn't get a response from a GM or Dev on these boards, and posting complaints here is absolutely useless.
Of course, this is like the third time today I've been referred to as a fanboi in one way or another. Hahahah ... if they only knew. Hahahah ...
Originally by: 5pinDizzy
Troll Score-o-Meter
--------Failure----------|||-----------Succes-------
10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 02:52:00 -
[40]
My whole point in posting, was to hopefully bring a problem I have seen first hand to discussion and perhaps avoid anyone ending the sub. I do love eve...and my criticism is meant to be constructive.
The dev's do read this board, and the player base is rising...very quickly.
Instead of rage quitting...because perhaps of one or two GM's that failed to deliver basic customer support, from a petition only he may of ever read. I said it here.
Bringing it to forums allows them all to see it.
If the game they created wasn't as good as it was, I would of quit as well. I do not want players to quit...and that is why I bring this up.
Wax on Wax off |
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Susie Delgado
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Posted - 2009.04.16 02:53:00 -
[41]
I didn't come here to complain or be emo. I came here to ask a single question: How long does it usually take for CCP to get back to me regarding an account ban?
I got that answer.
I really don't think people read OP posts anymore.
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Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 03:33:00 -
[42]
Originally by: Susie Delgado
It's one of the smartest things you can do to prevent keyloggers from getting your passwords, and you're making fun of it? Wow.
Wow indeed. You should Google "password security" and read all about how it's NOT recommended to ever write down passwords or store them anywhere. If you absolutely have to store something, save an obscure hint that will remind you what your password is, not the actual password itself. If your computer becomes compromised and someone is able to access it directly or remotely, your little notepad file the way it is gives them every password you use. Good job, very well done.
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Fat Buddah
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Posted - 2009.04.16 04:16:00 -
[43]
Edited by: Fat Buddah on 16/04/2009 04:22:53
Edited by: Fat Buddah on 16/04/2009 04:20:22
Edited by: Fat Buddah on 16/04/2009 04:18:22
When it comes to anti-virus/keylogger SWs...ENEMY KNOWS THE SYSTEM and LEADS THE SYSTEM. This said, let me show you the path to paranoia.
1) Key loggers read your key strokes and know which window your key is currently focused on.
2) Many key loggers read your clipboard.
3) Some even takes screenshots
which means
a) simply entering ID and PW is vulnerable to key logging
b) copy and paste method is also vulnerable to clip board reading loggers
c) alternating between ID and PW field per each key stroke makes it slightly less vulnerable, but still can be figured out by carefully studying the key stroke log (even faster if combined with the screen shot. Note that PWs are shown in **** but IDs are visible in most cases)
These facts make it impossible for you to have 100% security against account theft.
However, to steal your account someone has to go through the log. Data must be analysed either manually or automatically in order to crack your account.
By making this process as complicated and time consuming as possible, you can dump you agro to some one else's account assuming, of course, that you are not the only one with an infected PC.
So how to do it?
1) Let's assume your PW is 'monkey'
2) Type asdkfjhlasdmfnad,sf (random and long)
3) Click and drag to select the whole asdkfjhlasdmfnad,sf. DO NOT use shift+arrow to select the letters.
4) Type m (and see that the whole asdkfjhlasdmfnad,sf is replaced by *)
5) Repeat with o n k...until PW is complete
the key log will show
asdkfjhlasdmfnad,sfmiusdjfnasdfoalksdjfnakdjsnfnlkasdfkjawqoierkdasaslwelkjn/,weyrtwretdkjfhlky
**While entering random stuff, make sure the actual PW letter is included at least once.
asdfmasdfoasdfnasdfkasdfeasdfy is easy shlt**
Now even with screenshots per each key stroke (and thus knowing the length of the actual PW coz it's visible in the last screenshot), it will be extremely complicated and time consuming to figure out which keystrokes are bogus and which are real.
If you are the guy getting this log data, would you bother with this shlt while you have hundreds more of easy thisismyid(tab)password(enter) type logs?
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Susie Delgado
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Posted - 2009.04.16 04:29:00 -
[44]
Edited by: Susie Delgado on 16/04/2009 04:32:18
Quote:
Wow indeed. You should Google "password security" and read all about how it's NOT recommended to ever write down passwords or store them anywhere. If you absolutely have to store something, save an obscure hint that will remind you what your password is, not the actual password itself. If your computer becomes compromised and someone is able to access it directly or remotely, your little notepad file the way it is gives them every password you use. Good job, very well done.
I googled "password security" like you said.
"If you have Word or Notepad, you can copy and paste your passwords from there, and even password protect the Word or Notepad itself."
www.securitystats.com
"To avoid keyloggers, try using a Word document and copy/pasting your passwords instead of typing them out. This way, the keylogger won't be able to record your keystrokes."
www.microsoft.com/protect/
"I would recommend not typing the password in at all! Type them in discreetly(i.e. type one letter of your password into the document, then typing another letter somewhere else) and then copy/paste the password to whatever you need."
www.securityfocus.com
You done yet Sakaane? Because you're really failing on this.
Obviously, if someone breaks into my house and steals my computer and other things, the last thing on my mind will be my EVE account. I also password protect the password notepad. It's not on the desktop and it's not named "passwords.txt"
Do you think I'm 5 years old or something? Honestly. I can't believe something as simple as "if you don't actually type your passwords, it's harder for keyloggers to record them" is escaping you. What is so hard about it? Just say "yes it's better than actually typing them out" and be on your merry way.
Good God.
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Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 04:51:00 -
[45]
unfourtunatly for my line of work my passwords are now 32 characters long and must have 2 caps 2 lower 2 numbers and 2 symbols along with a secure issued once card.
However the GMs working for CCP have an investigative policy and considering this game it makes perfect sense, a simple account hack can IMPACT the entire player base easily all 500k of us subscribers can get severly hurt by one guy getting hacked. I mean what if somone hacked the CEO of goonswarm and shut thier entire allaince down so shortly after kenzoke got kicked out of there and they're still ramping up production still for tech 2 materials? Tech 2 will painfully reach preinvention levels again most likely if something like that where to happen. So when stuff like this happens they would love to know who MIGHT be involved and send proper punishment thier way. Because GMs are so busy answering our petitions and handeling multiples of similar cases they dont care to much impact you had to havent but will treat all cases equal undivided attention. Unfourtunatly agressive anti farmer efforts have forced alot of isk sellers to begin hacking and ID theiving thier customers.
In wow nobody cares or even better would 'cheer' your account's demise if you got hacked unless you're like the only tank or healer on your guild or server. And the guy that hacked you is most likely still playing the game and waiting to hack you again when he feels you amassed enough again for another 'harvest'.
Also if they hacked your accounts I be more worried about your ID than my ingame accounts if it where to happen I highly recomend a quick credit check from your countrie's credit establishments. |
Susie Delgado
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Posted - 2009.04.16 04:53:00 -
[46]
Originally by: Nova Fox
unfourtunatly for my line of work my passwords are now 32 characters long and must have 2 caps 2 lower 2 numbers and 2 symbols along with a secure issued once card.
However the GMs working for CCP have an investigative policy and considering this game it makes perfect sense, a simple account hack can IMPACT the entire player base easily all 500k of us subscribers can get severly hurt by one guy getting hacked. I mean what if somone hacked the CEO of goonswarm and shut thier entire allaince down so shortly after kenzoke got kicked out of there and they're still ramping up production still for tech 2 materials? Tech 2 will painfully reach preinvention levels again most likely if something like that where to happen. So when stuff like this happens they would love to know who MIGHT be involved and send proper punishment thier way. Because GMs are so busy answering our petitions and handeling multiples of similar cases they dont care to much impact you had to havent but will treat all cases equal undivided attention. Unfourtunatly agressive anti farmer efforts have forced alot of isk sellers to begin hacking and ID theiving thier customers.
In wow nobody cares or even better would 'cheer' your account's demise if you got hacked unless you're like the only tank or healer on your guild or server. And the guy that hacked you is most likely still playing the game and waiting to hack you again when he feels you amassed enough again for another 'harvest'.
Also if they hacked your accounts I be more worried about your ID than my ingame accounts if it where to happen I highly recomend a quick credit check from your countrie's credit establishments.
I appreciate your concern, but my bank account is fine. Reformatting tomorrow. |
Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 04:59:00 -
[47]
Not your bank acount a common misconception of ID theft if anything thats a stupid move on the ID' theives part. They are stealing your good name is in question when stolen because they may be using your name your information to get you approved for cards you dont have in your wallet, loans you nevers applied for yourself, or checking accounts that are having bad checks written for and when all said and done you wind up paying for those.
Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 6Apr09 |
Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 05:46:00 -
[48]
Ah Susie. Did you read Fat Buddah's reply about how keyloggers can and will still read your clipboard, making what you're doing still pretty dumb?
Don't blame me because you went to the lame websites that aren't on the up and up. : )
Bye now.
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Susie Delgado
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Posted - 2009.04.16 09:15:00 -
[49]
Edited by: Susie Delgado on 16/04/2009 09:19:53
Originally by: Sakaane Eionell
Ah Susie. Did you read Fat Buddah's reply about how keyloggers can and will still read your clipboard, making what you're doing still pretty dumb?
Don't blame me because you went to the lame websites that aren't on the up and up. : )
Bye now.
So how do you get your password into the login screen Sakaane? If typing it in is dumb, and copy/pasting it in is pretty dumb, whatever you're doing must be genius....I bet you miracle the password into the box!!!!
Also, nice lie about googling "password security". You'll do anything to win an e-argument even if you don't make any sense and have to lie huh?
Bye now.
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Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 09:28:00 -
[50]
I fragment my passwords.
Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 6Apr09 |
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Neddy Fox
Gallente
Paxton Industries
Paxton Federation
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Posted - 2009.04.16 11:02:00 -
[51]
-Don't surf for ****.
Never store your passwords. Word and notepad docs are easily hacked if they are passworded.
-Don't surf for ****.
Remote file access is one of the things that most hackers will use, next to advanced keyloggers.
-Did I tell you to NOT surf for ****?
If you're in doubt, run hyackthis, and copy & paste the logs to forums which are dedicated in analyzing them, and giving you advice.
That way you can make sure nothing special is running in the Background.
Also, disabling your firewall 'because it's easier to use my network resources' isn't a good option either. Not say you did, but I've seen MANY infected rigs with their firewall disabled.
I don't pity you. I use computers FAR longer then you, and was never compromised. But then again, I don't share my accounts, or click on links received in mails if it require password logons used in games.
And yes, I'm a ICT engineer.
----
[PXIN Recruiter]
PXIN Recruitement thread |
Ivy Scorn
Amarr
Nethro Ore Conglomerate
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Posted - 2009.04.16 11:34:00 -
[52]
Originally by: Akita T
I'm only talking about the "I've been carefull yet been hacked" claims of the OP.
You can be careful and still get hacked. All it takes is one security leak in your OS and somebody to exploit the issue before a fix is released. There simply is no perfect security. Period.
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
There is a difference between realizing something and imagining it. CCP most definitely has systems in place to prevent such abuse. Basically you just implied complete incompetence on CCPs part (which is highly doubtful) and then proceed to blame it on the customers. 
The answer is most likely much more simple: Apoc was just released and the number of returnees might be quite high. It stands to reason that GMs have to work a little bit harder right now. They probably don't want to hire lots of new guys to compensate a temporary spike.
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Sweaty Minge
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Posted - 2009.04.16 11:38:00 -
[53]
ibtl
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Phineas Druin
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Posted - 2009.04.16 13:50:00 -
[54]
Originally by: Susie Delgado
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience.
My account was also banned with "Security compromised" a few days ago, 2009/04/14, 16:00 to be precise. So far, my petition hasn't been touched. An in game petition with my alt has been shuffled around, but not replied too.
As I work from home on web development projects, I scan my machine with multiple programs including hijackthis, some nightly, some weekly. I highly doubt my account was compromised. I don't visit random sites and have never shared my account details with anyone.
I'm left with a production / salvage alt. Training gunnery now, since I've seen posts that suggest this could take weeks to resolve. However, if it takes that long, I doubt I'd continue with my accounts. I also just returned to the game a few weeks ago and this isn't the warm welcome from CCP I expected. :)
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Sha Dar
eXceed Inc.
Minor Threat.
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Posted - 2009.04.16 13:59:00 -
[55]
Edited by: Sha Dar on 16/04/2009 14:01:13
Expect around two weeks plus for a resolution.
After my account got banned/locked it took them 9 days just to do me the courtesy of responding with a stock "cut and paste" message with zero real information. A futher week for them to clarify and then sort out the problem, which was essentially their incompetence. Whole thing could have been sorted in less than 5 minutes had they implemented what i suggested in one of the CSM suggestions forums some time back..
No banning/locking of accounts should be allowed without the person ACTUALLY implementing the ban sending the account holders email an accompanying message telling them why.
Edit - Typo
-
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Archa
Caldari
Bushwhackers
Rough Necks
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Posted - 2009.04.16 14:02:00 -
[56]
the reason why customer support is slow is because every asshat in the game files a petition when they lose a ship.
It's not ccp's fault that they lost a ship. about 99.99% of the time they made a pilot error, are frustrated and think that they can just petition it and blame ccp.
In games like world of warcraft you don't lose stuff. so no real reason to petition is there now?
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Phineas Druin
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Posted - 2009.04.16 14:05:00 -
[57]
Originally by: Sha Dar
No banning/locking of accounts should be allowed without the person ACTUALLY implementing the ban sending the account holders email an accompanying message telling them why.
I'm amazed this isn't the case. Banning without the case already open and someone working it is just asking to increase your case load 10 fold, if not more. Plus, the turn around time makes certain you lose subscriptions by ****ing people off.
The fact that I was in the game when I was DC'd then banned makes it even more infuriating. It could have been resolved while I was online. :(
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Zaknussem
Intrum Industria
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Posted - 2009.04.16 14:05:00 -
[58]
Edited by: Zaknussem on 16/04/2009 14:05:56
I'm beginning to see a pattern here, but to make sure I'll ask a question:
Of the people here that have had their accounts "temporarily" banned for security reasons, how many of those accounts have been inactive for some time and are recently returning to EvE? If so, are we talking weeks, months, years?
EDIT: Clarified question. |
Ralara
Caldari
the united
Negative Ten.
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Posted - 2009.04.16 14:09:00 -
[59]
Originally by: Akita T
There are only FOUR ways to have your account taken over :
1) you shared your username/password with somebody, and he did it all - your fault, should have known better
2) you entered the username/password on some site that was NOT a part of CCP - your fault, should have double and triple checked
3) signed up to some site with the same username/password combo - your fault, should know better
4) you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it
5) used a friend's or public machine that was infested with a keylogger to enter username/pass (say, for posting something on the forums) - partially your fault, should have been more paranoid about it
6) brute force attack - extremely, EXTREMELY unlikely to even work at all unless your account name is public knowledge (your fault) and your passwords are weak (again your fault)
*counts on fingers*
That's...
*counts some more*
six?
--
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Phineas Druin
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Posted - 2009.04.16 14:11:00 -
[60]
Originally by: Zaknussem
Of the people here that have had their accounts "temporarily" banned for security reasons, how many of those accounts have been inactive for some time and are recently returning to EvE? If so, are we talking weeks, months, years?
I believe my account is a 2006 account with only 6M skill points, so it's clear I've been inactive far more than active over the years. :)
I reactivated just over a month ago, I believe. Hard to say precisely since I can't sign in and check my account details.
I reactivated this (posting, not banned) account about 10-14 days later with the retail version. I guess I need to wait a few more days to get this one in on the banning!
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Grek Forto
Malevolent Intentions
Dark Solar Empire
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Posted - 2009.04.16 14:18:00 -
[61]
This thread delivers.
Originally by: Stitcher
It's "Caldari", not "Caldarians". One Caldari, three Caldari, all the Caldari are doing Caldari things using Caldari tools in a Caldari way.
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Southern Suzy
Minmatar
Brutor tribe
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Posted - 2009.04.16 14:27:00 -
[62]
Originally by: Susie Delgado
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days.
Any insights? Do they usually take this long?
Maybe just maybe you should stop doing what you are doing and consider the fact that you're computer security is utter crap.
Really ppl like you make sure worm virus' keep going on.
You otta be banned from the entire internet for a complete lack of protection.
So wait this is the end of my post allready?
I'm not in multiple alliances to spy! I'm in them so I'll always be on the winning team |
Serious Rikk
FireStar Inc
Paxton Federation
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Posted - 2009.04.16 14:29:00 -
[63]
So how many of these reactivated account holders saw the ISK spam that is often witnessed in local and though 'That seems like a good way to get a leg up in eve again' and went off to the website shown...?
C'mon, own up!
--
Noble Scumbag
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Phineas Druin
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Posted - 2009.04.16 14:32:00 -
[64]
Originally by: Serious Rikk
So how many of these reactivated account holders saw the ISK spam that is often witnessed in local and though 'That seems like a good way to get a leg up in eve again' and went off to the website shown...?
Sorry, haven't tried it. Please, feel free to give it a shot and let us know how it goes!
I wouldn't bother posting here if I knowingly attempted to scam or buy isk, etc. I rat / mine 0.0 and help defend alliance space ... nothing nefarious about my time spent in EVE.
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Akita T
Caldari Navy Volunteer Task Force
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Posted - 2009.04.16 14:32:00 -
[65]
Originally by: Ralara
*counts on fingers* That's... *counts some more* six?
There were 4 before the edit/split for clarity
Originally by: Susie Delgado
Quote:
you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it
This is the only one of the things you listed that it could possibly be. Please educate me on how to get better at not getting a keylogger? Keeping my computer clean is something I've been doing since 1997...
* antivirus/firewall
* I'm smart enough to not click on links that aren't familiar or go to sites that are suspicious
* no one else uses this computer but me. period.
Well, apparently, if a keylogger is the only possible explanation, then one of the last two things isn't quite the way you make it out to be.
Oh, also, not having your computer DIRECTLY connected to the Internet helps prevent against OS vulnerabilities. Either a half-decent router or an old/weak machine with a minimalist linux install upped to "paranoia settings", stuff like that.
Quote:
I know how to prevent infection, but no matter how pristine or "paranoid" you can be....IT HAPPENS.
"only to you and very few other people" yeah ok...I'm sure that's why CCP and other games are so concerned about warning people to protect their computers. Because this rarely happens right?
It rarely happens to people that pay attention. Most people DON'T pay attention.
If you are indeed THAT careful as you claim you were, you are probably one of the unluckiest people I have ever heard of.
_
The problem with EVE || Fit a ship || Get some ISK |
Kassasis Dakkstromri
Caldari
Fallen Angel's
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Posted - 2009.04.16 14:39:00 -
[66]
You Touched "The Device" didn't you....?
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Phineas Druin
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Posted - 2009.04.16 14:40:00 -
[67]
Edited by: Phineas Druin on 16/04/2009 14:42:07
Originally by: Akita T
Oh, also, not having your computer DIRECTLY connected to the Internet helps prevent against OS vulnerabilities. Either a half-decent router or an old/weak machine with a minimalist linux install upped to "paranoia settings", stuff like that.
Well, I for one am not directly connected. I sit behind an updated smoothwall firewall on my home network.
http://www.smoothwall.org/
Originally by: Akita T
It rarely happens to people that pay attention. Most people DON'T pay attention. If you are indeed THAT careful as you claim you were, you are probably one of the unluckiest people I have ever heard of.
I suppose it's only happening to us "unluckiest people" since I'm just about as aggressive as others in this thread. :)
~typo edit
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SNeAkYbRiT
Gunslingers Corp
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Posted - 2009.04.16 14:44:00 -
[68]
lol did the op ever get an answer to his question?
I know it was a simple question just read 2 pages of answers and i didnt see one reply to his question...damn i hope i didnt miss it within all the waffle.
GM's in this game are the worst ive seen in any MMO ive played, but the total lack of interest from one to answer a paying customers question is beyond me.
Susie I really hope you get this sorted and the trolls and know it alls stop posting crap and you get an answer plus your account sorted.
Wake up CCP, customer support is the key here.
Sorry I have no answer for you. but its about time CCP really pulled their finger out and sorted customer service within this game.
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Phineas Druin
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Posted - 2009.04.16 14:50:00 -
[69]
Edited by: Phineas Druin on 16/04/2009 14:51:01
Originally by: SNeAkYbRiT
lol did the op ever get an answer to his question?
Yes, page two:
Originally by: Sha Dar
Expect around two weeks plus for a resolution.
After my account got banned/locked it took them 9 days just to do me the courtesy of responding with a stock "cut and paste" message with zero real information. A futher week for them to clarify and then sort out the problem...
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Some Advisor
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Posted - 2009.04.16 14:53:00 -
[70]
Originally by: Susie Delgado
I am very careful about changing my passwords often and I run anti-virus, spyware, and the like. But it happens.
no...
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AkRoYeR
Amarr
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Posted - 2009.04.16 15:00:00 -
[71]
Truly comical how people come here to whine about "I got haxor'd and stuffz".
Quit selling your accounts and than wanting them back and claiming "haxorz".
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Phineas Druin
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Posted - 2009.04.16 15:04:00 -
[72]
Originally by: AkRoYeR
Truly comical how people come here to whine about "I got haxor'd and stuffz".
Unless its you, and you've not sold your account and stuffz. Then it's less humorous for every day you don't get a response to your petition.
Here's hoping the unexplained ban hammer falls on your head and you get to join us on the other side. 
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Sha Dar
eXceed Inc.
Minor Threat.
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Posted - 2009.04.16 15:20:00 -
[73]
Their customer support really does leave (and i'm, bing VERY kind here) a hell of a lot, to be desired. Should i post my real feelings i'd probably get another ban hammer visit for profanity.
How any MMO can operate with the customer support models that ccp has in operation, and stay on an upward climb in subscribers is beyond me. It's a testament to the game itself, or lack of good competitors more like, that the situation remains so.
I can't see how it's anything other than common courtesy to inform someone of the reason behind a lock/ban at the time of the implementation.
-
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Ji Sama
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Posted - 2009.04.16 15:25:00 -
[74]
fail.
hacked twice???
hahahaha
dont play eve
EVE IS PVP GAME GBTW HAHHAHHAHAHAHAHHA
/trool
(sarcasm and irony is not involved in above statement)
*this is not a troll*
This is a signature not related to EVE |
Phineas Druin
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Posted - 2009.04.16 16:09:00 -
[75]
Originally by: Ji Sama
fail.
hacked twice???
hahahaha
There is no indication or proof anyone in the thread was actually hacked other than the three word description on the ban notice we get when we try to sign in. Until CCP is willing to communicate what the issue is and how to resolve it, I remain skeptical.
I've scanned my machine multiple times and found no concerns, as have others in this thread.
Troll away though! Makes it easier to keep the thread on page 1 ...
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AkRoYeR
Amarr
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Posted - 2009.04.16 16:24:00 -
[76]
Your an idiot! Your not even the OP and your making statements about what is truth or lies.
Are you an alt of the OP? mmmhmmmm.
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Phineas Druin
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Posted - 2009.04.16 16:26:00 -
[77]
Originally by: Susie Delgado
Any insights? Do they usually take this long?
I received a response just now, so the time from ban to resolution was 2 days, 23 minutes.
I believe I'm not supposed to cut and paste details from petitions, so I won't go into the response I received.
Good luck to others in the same situation.
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Empyre
Domestic Reform
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Posted - 2009.04.16 16:30:00 -
[78]
I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for.
what the crap just happened? |
Susie Delgado
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Posted - 2009.04.16 17:44:00 -
[79]
Originally by: Empyre
I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for.
yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean.
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Awgate
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Posted - 2009.04.16 20:02:00 -
[80]
Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want)
This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it.
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Susie Delgado
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Posted - 2009.04.16 21:30:00 -
[81]
Originally by: Awgate
Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want)
This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it.
something must have happened on the 14th because that's the day I was banned and I'm seeing a lot of posts pop up about being banned on the 14th. I wonder what's going on.
I better get these skill points back or at least be refunded for time lost.
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Xzedric
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Posted - 2009.04.17 03:53:00 -
[82]
Originally by: Susie Delgado
Originally by: Awgate
Same **** happen to one of my accounts. Banned on April 14 and my last login was around 14:29. And if someone would have happend to hack me, they most likely have the account information for my main. Why somone want to screw around with my 5m SP char instead of my 18m SP char who have all the isk is kinda strange. (look char up on eve-sheet if you want)
This got something to do with CCP I guess. But my biggest concern isnt that the account is temp banned, my concern is that WU3 is done in 3 days. And I doubt ill get any SP reimburstment or whatever I should call it.
something must have happened on the 14th because that's the day I was banned and I'm seeing a lot of posts pop up about being banned on the 14th. I wonder what's going on.
I better get these skill points back or at least be refunded for time lost.
My 1-year old main account was also banned on the 14th for "Account security compromised", but this new 2 week old account was not. So now I'm left with a very low SP character until they decide to answer the petition  |
Mistmare
Heavy Influence
Aggression.
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Posted - 2009.04.17 03:55:00 -
[83]
Originally by: Susie Delgado
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days.
Any insights? Do they usually take this long?
CCP needs to improve this... badly
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Susie Delgado
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Posted - 2009.04.17 06:15:00 -
[84]
Originally by: Mistmare
Originally by: Susie Delgado
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience. In WoW, I was able to get my account back within hours and received messages from GMs the same day...and they have millions of players. EVE has barely 500k and I haven't heard anything for days.
Any insights? Do they usually take this long?
CCP needs to improve this... badly
still nothing...I don't get why this takes so long
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Crimsonjade
Amarr Secret Service
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Posted - 2009.04.17 06:26:00 -
[85]
well if alot of people, was probably a alot of transactions made between those characters in order to make it hard to trace all the transactions. Kind of like RL bank fraud. you know they have done something but actually figuring the mess out is a royal pain. GL to you. it may take longer than you want. but hopefully it turns out well and they catch the people who did this
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Malcanis
Vanishing Point.
The Initiative.
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Posted - 2009.04.17 06:37:00 -
[86]
Originally by: Phineas Druin
Edited by: Phineas Druin on 16/04/2009 16:28:21
Originally by: Susie Delgado
Any insights? Do they usually take this long?
I received a response just now, so the time from ban to resolution was 2 days, 23 minutes.
Um, that seems an OK time to me.
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Empyre
Domestic Reform
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Posted - 2009.04.17 07:36:00 -
[87]
Originally by: Susie Delgado
Originally by: Empyre
I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for.
yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean.
welcome (back) to eve. beware of the trolls, the people who read half the op and reply, the people that read the op and the first reply more than a line and assume the content from there, the people that like to stir the pot, the people that are drunk, the people that are high, the people that have no control over their personalities and the people that imitate to survive.
i don't any of them can actually help you, though. they just know that and you don't yet so the thread turns into sort of a playground until that is figured out.
what the crap just happened? |
Susie Delgado
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Posted - 2009.04.17 08:44:00 -
[88]
Originally by: Empyre
Originally by: Susie Delgado
Originally by: Empyre
I think this thread illustrates well, one of the many reasons Eve has a steep learning curve. You ask a question, you get everything BUT the answer you were looking for.
yeah, from the responses you'd think I walk around Times Square with my password taped to my chest for everyone to see. It's funny that some people think that security can be absolutely perfect in this day and age. because all these e-thug computer elitists seem to think they are invulnerable forever because they are the best at keeping their computer clean.
welcome (back) to eve. beware of the trolls, the people who read half the op and reply, the people that read the op and the first reply more than a line and assume the content from there, the people that like to stir the pot, the people that are drunk, the people that are high, the people that have no control over their personalities and the people that imitate to survive.
i don't any of them can actually help you, though. they just know that and you don't yet so the thread turns into sort of a playground until that is figured out.
yeah I know what you mean. but thank you to the people that actually posted constructive responses.
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