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Kulmid
Asshats and Alcoholics
Turbo.
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Posted - 2009.04.16 01:32:00 -
[31]
Easily claims page 2.
_________________
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 01:51:00 -
[32]
 Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying.... |
Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 01:56:00 -
[33]
Originally by: Susie Delgado
3. my passwords are ... copy/pasted from a saved notepad
Seriously?
I suppose you saved this file as "passwords.txt" too...
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Ruze Ahkor'Murkon
Amarr
No Applicable Corporation
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Posted - 2009.04.16 01:57:00 -
[34]
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Originally by: 5pinDizzy
Troll Score-o-Meter
--------Failure----------|||-----------Succes-------
10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
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Malfournis
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Posted - 2009.04.16 02:11:00 -
[35]
I'm wondering if you ever knowingly used an exploit in game. One was found not too long ago, and if like you said, you haven't played for a bit, you may not be aware that they banned a number of accounts. Don't believe they ever listed any hard number on it, or how much exploitation of the bug they were willing to tolerate before an account was banned, but hey... there's a possibility.
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 02:11:00 -
[36]
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Look Ruze...I can understand that you like the warmth and comfort of living in C.C.P'S ***hole, but it still smell's.
It is a rare day in which I complain...and that isn't what this is..taking over a week to answer a question is ridiculous..having it happen more than a few times is reason to have a grievance. You pay just as I do...and I am sure that if you had been blown off...from a serious question...every time you made a petition, you too may feel like a number.
The OP waited a week ...from being able to play the game that he pays for. Day one should of been .."You were banned because of X" or "We are sorry, but your account has been compromised because of X"...as OP stated..not a word.
I'm sure that if you were forced to wait a week of not being able to play the game that you pay for...you may be a little upset.... You may even want your nuts tickled. |
Susie Delgado
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Posted - 2009.04.16 02:32:00 -
[37]
Quote:
Seriously?
I suppose you saved this file as "passwords.txt" too...
It's one of the smartest things you can do to prevent keyloggers from getting your passwords, and you're making fun of it? Wow.
Also, I can't believe I'm dignifying this with an answer....but NO the name of the file is not "passwords.txt" you horrible, horrible, troll.
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Susie Delgado
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Posted - 2009.04.16 02:35:00 -
[38]
Originally by: Malfournis
I'm wondering if you ever knowingly used an exploit in game. One was found not too long ago, and if like you said, you haven't played for a bit, you may not be aware that they banned a number of accounts. Don't believe they ever listed any hard number on it, or how much exploitation of the bug they were willing to tolerate before an account was banned, but hey... there's a possibility.
"User xxxxxxxxx is banned pending investigation
Reason: Account security compromised - please contact [email protected]"
Think that rules exploitation out.
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Ruze Ahkor'Murkon
Amarr
No Applicable Corporation
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Posted - 2009.04.16 02:36:00 -
[39]
Originally by: Meeogi
Originally by: Ruze Ahkor'Murkon
Originally by: Meeogi
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
Hey Akita...Customer service, sucks...Dealing with people, sucks. People in general suck....This is the case in any business that deals with the public.
There is a company or two out there with a few more customers then CCP...they can get it done.
Saying it's bad because...the customers made it bad..is not an excuse at all.....Just saying....
What game might that be that does it better, by chance? Point me to it, and if I have a forum account, I'll think about grabbing you links to the top 20 most recent posts made by customers complaining about that company. Why? Because I haven't played an MMO yet where the customers didn't complain. Hell, I haven't seen a BUSINESS in ANY field, that didn't have customers who complained and said their services were miserable.
That said, it's become MY opinion that while there are legitimate complaints, there will always those who believe their nuts aren't being tickled as much as they would like ....
Look Ruze...I can understand that you like the warmth and comfort of living in C.C.P'S ***hole, but it still smell's.
It is a rare day in which I complain...and that isn't what this is..taking over a week to answer a question is ridiculous..having it happen more than a few times is reason to have a grievance. You pay just as I do...and I am sure that if you had been blown off...from a serious question...every time you made a petition, you too may feel like a number.
The OP waited a week ...from being able to play the game that he pays for. Day one should of been .."You were banned because of X" or "We are sorry, but your account has been compromised because of X"...as OP stated..not a word.
I'm sure that if you were forced to wait a week of not being able to play the game that you pay for...you may be a little upset.... You may even want your nuts tickled.
I think I would be upset, no doubt. Course, I also wouldn't post it on the forums. That's just asking for it.
I'd petition, and after a couple days, petition again. Few more days, and that's the end of my sub, and I'm on to something else.
But coming to the forums always rings a bit emo to me. Cries for attention, all that. Maybe it's cause I'm usually a forum ***** and know damn well that a player doesn't get a response from a GM or Dev on these boards, and posting complaints here is absolutely useless.
Of course, this is like the third time today I've been referred to as a fanboi in one way or another. Hahahah ... if they only knew. Hahahah ...
Originally by: 5pinDizzy
Troll Score-o-Meter
--------Failure----------|||-----------Succes-------
10-9-8-7-6-5-4-3-2-1--0--1-2-3-4-5-6-7-8-9-10
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Meeogi
Amarr
Lone Star Privateers
Privateer Alliance
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Posted - 2009.04.16 02:52:00 -
[40]
My whole point in posting, was to hopefully bring a problem I have seen first hand to discussion and perhaps avoid anyone ending the sub. I do love eve...and my criticism is meant to be constructive.
The dev's do read this board, and the player base is rising...very quickly.
Instead of rage quitting...because perhaps of one or two GM's that failed to deliver basic customer support, from a petition only he may of ever read. I said it here.
Bringing it to forums allows them all to see it.
If the game they created wasn't as good as it was, I would of quit as well. I do not want players to quit...and that is why I bring this up.
Wax on Wax off |
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Susie Delgado
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Posted - 2009.04.16 02:53:00 -
[41]
I didn't come here to complain or be emo. I came here to ask a single question: How long does it usually take for CCP to get back to me regarding an account ban?
I got that answer.
I really don't think people read OP posts anymore.
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Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 03:33:00 -
[42]
Originally by: Susie Delgado
It's one of the smartest things you can do to prevent keyloggers from getting your passwords, and you're making fun of it? Wow.
Wow indeed. You should Google "password security" and read all about how it's NOT recommended to ever write down passwords or store them anywhere. If you absolutely have to store something, save an obscure hint that will remind you what your password is, not the actual password itself. If your computer becomes compromised and someone is able to access it directly or remotely, your little notepad file the way it is gives them every password you use. Good job, very well done.
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Fat Buddah
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Posted - 2009.04.16 04:16:00 -
[43]
Edited by: Fat Buddah on 16/04/2009 04:22:53
Edited by: Fat Buddah on 16/04/2009 04:20:22
Edited by: Fat Buddah on 16/04/2009 04:18:22
When it comes to anti-virus/keylogger SWs...ENEMY KNOWS THE SYSTEM and LEADS THE SYSTEM. This said, let me show you the path to paranoia.
1) Key loggers read your key strokes and know which window your key is currently focused on.
2) Many key loggers read your clipboard.
3) Some even takes screenshots
which means
a) simply entering ID and PW is vulnerable to key logging
b) copy and paste method is also vulnerable to clip board reading loggers
c) alternating between ID and PW field per each key stroke makes it slightly less vulnerable, but still can be figured out by carefully studying the key stroke log (even faster if combined with the screen shot. Note that PWs are shown in **** but IDs are visible in most cases)
These facts make it impossible for you to have 100% security against account theft.
However, to steal your account someone has to go through the log. Data must be analysed either manually or automatically in order to crack your account.
By making this process as complicated and time consuming as possible, you can dump you agro to some one else's account assuming, of course, that you are not the only one with an infected PC.
So how to do it?
1) Let's assume your PW is 'monkey'
2) Type asdkfjhlasdmfnad,sf (random and long)
3) Click and drag to select the whole asdkfjhlasdmfnad,sf. DO NOT use shift+arrow to select the letters.
4) Type m (and see that the whole asdkfjhlasdmfnad,sf is replaced by *)
5) Repeat with o n k...until PW is complete
the key log will show
asdkfjhlasdmfnad,sfmiusdjfnasdfoalksdjfnakdjsnfnlkasdfkjawqoierkdasaslwelkjn/,weyrtwretdkjfhlky
**While entering random stuff, make sure the actual PW letter is included at least once.
asdfmasdfoasdfnasdfkasdfeasdfy is easy shlt**
Now even with screenshots per each key stroke (and thus knowing the length of the actual PW coz it's visible in the last screenshot), it will be extremely complicated and time consuming to figure out which keystrokes are bogus and which are real.
If you are the guy getting this log data, would you bother with this shlt while you have hundreds more of easy thisismyid(tab)password(enter) type logs?
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Susie Delgado
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Posted - 2009.04.16 04:29:00 -
[44]
Edited by: Susie Delgado on 16/04/2009 04:32:18
Quote:
Wow indeed. You should Google "password security" and read all about how it's NOT recommended to ever write down passwords or store them anywhere. If you absolutely have to store something, save an obscure hint that will remind you what your password is, not the actual password itself. If your computer becomes compromised and someone is able to access it directly or remotely, your little notepad file the way it is gives them every password you use. Good job, very well done.
I googled "password security" like you said.
"If you have Word or Notepad, you can copy and paste your passwords from there, and even password protect the Word or Notepad itself."
www.securitystats.com
"To avoid keyloggers, try using a Word document and copy/pasting your passwords instead of typing them out. This way, the keylogger won't be able to record your keystrokes."
www.microsoft.com/protect/
"I would recommend not typing the password in at all! Type them in discreetly(i.e. type one letter of your password into the document, then typing another letter somewhere else) and then copy/paste the password to whatever you need."
www.securityfocus.com
You done yet Sakaane? Because you're really failing on this.
Obviously, if someone breaks into my house and steals my computer and other things, the last thing on my mind will be my EVE account. I also password protect the password notepad. It's not on the desktop and it's not named "passwords.txt"
Do you think I'm 5 years old or something? Honestly. I can't believe something as simple as "if you don't actually type your passwords, it's harder for keyloggers to record them" is escaping you. What is so hard about it? Just say "yes it's better than actually typing them out" and be on your merry way.
Good God.
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Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 04:51:00 -
[45]
unfourtunatly for my line of work my passwords are now 32 characters long and must have 2 caps 2 lower 2 numbers and 2 symbols along with a secure issued once card.
However the GMs working for CCP have an investigative policy and considering this game it makes perfect sense, a simple account hack can IMPACT the entire player base easily all 500k of us subscribers can get severly hurt by one guy getting hacked. I mean what if somone hacked the CEO of goonswarm and shut thier entire allaince down so shortly after kenzoke got kicked out of there and they're still ramping up production still for tech 2 materials? Tech 2 will painfully reach preinvention levels again most likely if something like that where to happen. So when stuff like this happens they would love to know who MIGHT be involved and send proper punishment thier way. Because GMs are so busy answering our petitions and handeling multiples of similar cases they dont care to much impact you had to havent but will treat all cases equal undivided attention. Unfourtunatly agressive anti farmer efforts have forced alot of isk sellers to begin hacking and ID theiving thier customers.
In wow nobody cares or even better would 'cheer' your account's demise if you got hacked unless you're like the only tank or healer on your guild or server. And the guy that hacked you is most likely still playing the game and waiting to hack you again when he feels you amassed enough again for another 'harvest'.
Also if they hacked your accounts I be more worried about your ID than my ingame accounts if it where to happen I highly recomend a quick credit check from your countrie's credit establishments. |
Susie Delgado
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Posted - 2009.04.16 04:53:00 -
[46]
Originally by: Nova Fox
unfourtunatly for my line of work my passwords are now 32 characters long and must have 2 caps 2 lower 2 numbers and 2 symbols along with a secure issued once card.
However the GMs working for CCP have an investigative policy and considering this game it makes perfect sense, a simple account hack can IMPACT the entire player base easily all 500k of us subscribers can get severly hurt by one guy getting hacked. I mean what if somone hacked the CEO of goonswarm and shut thier entire allaince down so shortly after kenzoke got kicked out of there and they're still ramping up production still for tech 2 materials? Tech 2 will painfully reach preinvention levels again most likely if something like that where to happen. So when stuff like this happens they would love to know who MIGHT be involved and send proper punishment thier way. Because GMs are so busy answering our petitions and handeling multiples of similar cases they dont care to much impact you had to havent but will treat all cases equal undivided attention. Unfourtunatly agressive anti farmer efforts have forced alot of isk sellers to begin hacking and ID theiving thier customers.
In wow nobody cares or even better would 'cheer' your account's demise if you got hacked unless you're like the only tank or healer on your guild or server. And the guy that hacked you is most likely still playing the game and waiting to hack you again when he feels you amassed enough again for another 'harvest'.
Also if they hacked your accounts I be more worried about your ID than my ingame accounts if it where to happen I highly recomend a quick credit check from your countrie's credit establishments.
I appreciate your concern, but my bank account is fine. Reformatting tomorrow. |
Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 04:59:00 -
[47]
Not your bank acount a common misconception of ID theft if anything thats a stupid move on the ID' theives part. They are stealing your good name is in question when stolen because they may be using your name your information to get you approved for cards you dont have in your wallet, loans you nevers applied for yourself, or checking accounts that are having bad checks written for and when all said and done you wind up paying for those.
Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 6Apr09 |
Sakaane Eionell
Gallente
The Golden Phoenix Inc.
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Posted - 2009.04.16 05:46:00 -
[48]
Ah Susie. Did you read Fat Buddah's reply about how keyloggers can and will still read your clipboard, making what you're doing still pretty dumb?
Don't blame me because you went to the lame websites that aren't on the up and up. : )
Bye now.
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Susie Delgado
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Posted - 2009.04.16 09:15:00 -
[49]
Edited by: Susie Delgado on 16/04/2009 09:19:53
Originally by: Sakaane Eionell
Ah Susie. Did you read Fat Buddah's reply about how keyloggers can and will still read your clipboard, making what you're doing still pretty dumb?
Don't blame me because you went to the lame websites that aren't on the up and up. : )
Bye now.
So how do you get your password into the login screen Sakaane? If typing it in is dumb, and copy/pasting it in is pretty dumb, whatever you're doing must be genius....I bet you miracle the password into the box!!!!
Also, nice lie about googling "password security". You'll do anything to win an e-argument even if you don't make any sense and have to lie huh?
Bye now.
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Nova Fox
Gallente
Novafox Shipyards
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Posted - 2009.04.16 09:28:00 -
[50]
I fragment my passwords.
Pre-order your Sisters of ≡v≡ Exploration ship today, Updated 6Apr09 |
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Neddy Fox
Gallente
Paxton Industries
Paxton Federation
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Posted - 2009.04.16 11:02:00 -
[51]
-Don't surf for ****.
Never store your passwords. Word and notepad docs are easily hacked if they are passworded.
-Don't surf for ****.
Remote file access is one of the things that most hackers will use, next to advanced keyloggers.
-Did I tell you to NOT surf for ****?
If you're in doubt, run hyackthis, and copy & paste the logs to forums which are dedicated in analyzing them, and giving you advice.
That way you can make sure nothing special is running in the Background.
Also, disabling your firewall 'because it's easier to use my network resources' isn't a good option either. Not say you did, but I've seen MANY infected rigs with their firewall disabled.
I don't pity you. I use computers FAR longer then you, and was never compromised. But then again, I don't share my accounts, or click on links received in mails if it require password logons used in games.
And yes, I'm a ICT engineer.
----
[PXIN Recruiter]
PXIN Recruitement thread |
Ivy Scorn
Amarr
Nethro Ore Conglomerate
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Posted - 2009.04.16 11:34:00 -
[52]
Originally by: Akita T
I'm only talking about the "I've been carefull yet been hacked" claims of the OP.
You can be careful and still get hacked. All it takes is one security leak in your OS and somebody to exploit the issue before a fix is released. There simply is no perfect security. Period.
Originally by: Akita T
And after a couple more years, you come to realize it's bad because most people started to file and re-file the most frivolous petitions possible "just in case they might get a positive response eventually", and maybe even do it (intentionally) in the wrong (higher priority) sections... you know, just saying...
There is a difference between realizing something and imagining it. CCP most definitely has systems in place to prevent such abuse. Basically you just implied complete incompetence on CCPs part (which is highly doubtful) and then proceed to blame it on the customers. 
The answer is most likely much more simple: Apoc was just released and the number of returnees might be quite high. It stands to reason that GMs have to work a little bit harder right now. They probably don't want to hire lots of new guys to compensate a temporary spike.
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Sweaty Minge
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Posted - 2009.04.16 11:38:00 -
[53]
ibtl
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Phineas Druin
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Posted - 2009.04.16 13:50:00 -
[54]
Originally by: Susie Delgado
My main account was banned because of a security compromise the other day. I haven't heard from CCP other than the auto-reply when I sent [email protected] an e-mail as instructed at login. I just started playing again after a year away and don't know how long it takes for the issue to get resolved so I was wondering if any of you have had this experience.
My account was also banned with "Security compromised" a few days ago, 2009/04/14, 16:00 to be precise. So far, my petition hasn't been touched. An in game petition with my alt has been shuffled around, but not replied too.
As I work from home on web development projects, I scan my machine with multiple programs including hijackthis, some nightly, some weekly. I highly doubt my account was compromised. I don't visit random sites and have never shared my account details with anyone.
I'm left with a production / salvage alt. Training gunnery now, since I've seen posts that suggest this could take weeks to resolve. However, if it takes that long, I doubt I'd continue with my accounts. I also just returned to the game a few weeks ago and this isn't the warm welcome from CCP I expected. :)
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Sha Dar
eXceed Inc.
Minor Threat.
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Posted - 2009.04.16 13:59:00 -
[55]
Edited by: Sha Dar on 16/04/2009 14:01:13
Expect around two weeks plus for a resolution.
After my account got banned/locked it took them 9 days just to do me the courtesy of responding with a stock "cut and paste" message with zero real information. A futher week for them to clarify and then sort out the problem, which was essentially their incompetence. Whole thing could have been sorted in less than 5 minutes had they implemented what i suggested in one of the CSM suggestions forums some time back..
No banning/locking of accounts should be allowed without the person ACTUALLY implementing the ban sending the account holders email an accompanying message telling them why.
Edit - Typo
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Archa
Caldari
Bushwhackers
Rough Necks
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Posted - 2009.04.16 14:02:00 -
[56]
the reason why customer support is slow is because every asshat in the game files a petition when they lose a ship.
It's not ccp's fault that they lost a ship. about 99.99% of the time they made a pilot error, are frustrated and think that they can just petition it and blame ccp.
In games like world of warcraft you don't lose stuff. so no real reason to petition is there now?
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Phineas Druin
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Posted - 2009.04.16 14:05:00 -
[57]
Originally by: Sha Dar
No banning/locking of accounts should be allowed without the person ACTUALLY implementing the ban sending the account holders email an accompanying message telling them why.
I'm amazed this isn't the case. Banning without the case already open and someone working it is just asking to increase your case load 10 fold, if not more. Plus, the turn around time makes certain you lose subscriptions by ****ing people off.
The fact that I was in the game when I was DC'd then banned makes it even more infuriating. It could have been resolved while I was online. :(
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Zaknussem
Intrum Industria
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Posted - 2009.04.16 14:05:00 -
[58]
Edited by: Zaknussem on 16/04/2009 14:05:56
I'm beginning to see a pattern here, but to make sure I'll ask a question:
Of the people here that have had their accounts "temporarily" banned for security reasons, how many of those accounts have been inactive for some time and are recently returning to EvE? If so, are we talking weeks, months, years?
EDIT: Clarified question. |
Ralara
Caldari
the united
Negative Ten.
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Posted - 2009.04.16 14:09:00 -
[59]
Originally by: Akita T
There are only FOUR ways to have your account taken over :
1) you shared your username/password with somebody, and he did it all - your fault, should have known better
2) you entered the username/password on some site that was NOT a part of CCP - your fault, should have double and triple checked
3) signed up to some site with the same username/password combo - your fault, should know better
4) you got infested with a keylogger in spite of your so called precautions - I guess you should get better at it
5) used a friend's or public machine that was infested with a keylogger to enter username/pass (say, for posting something on the forums) - partially your fault, should have been more paranoid about it
6) brute force attack - extremely, EXTREMELY unlikely to even work at all unless your account name is public knowledge (your fault) and your passwords are weak (again your fault)
*counts on fingers*
That's...
*counts some more*
six?
--
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Phineas Druin
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Posted - 2009.04.16 14:11:00 -
[60]
Originally by: Zaknussem
Of the people here that have had their accounts "temporarily" banned for security reasons, how many of those accounts have been inactive for some time and are recently returning to EvE? If so, are we talking weeks, months, years?
I believe my account is a 2006 account with only 6M skill points, so it's clear I've been inactive far more than active over the years. :)
I reactivated just over a month ago, I believe. Hard to say precisely since I can't sign in and check my account details.
I reactivated this (posting, not banned) account about 10-14 days later with the retail version. I guess I need to wait a few more days to get this one in on the banning!
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