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Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Armadaus Baldwin
Macabre Votum Morsus Mihi
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Posted - 2009.08.02 00:42:00 -
[151]
I have nothing to witty to say.
In honor of 02-05-09, and our new Goon Overlords.
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Tekai Foo
German Kings Majesta Empire
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Posted - 2009.08.02 01:12:00 -
[152]
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DerHund Erste
Macabre Votum Morsus Mihi
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Posted - 2009.08.02 01:19:00 -
[153]
The whole "our logs don't show ..." line is ridiculous. The only way this could be true would be if they had absolutely no activity logging of any sort.
The problem is that the GMs will not reply back with any concrete information. No list of events tracked, no list of events that are logged and reimbursable, nothing. It's not a hard task to extract information from the archived log files around a given timeframe. I've got to believe that there's timestamp/who/what/where/action information that could easily be given in reply.
Is the vagueness a cover for something embarrassing? I've never seen sincere people ever reply without sharable, concrete facts to back up there findings.
- DerHund |
Andrast3
The Arrow Project Morsus Mihi
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Posted - 2009.08.02 01:27:00 -
[154]
Your signature exceeds the maximum allowed filesize of 24000 bytes -Sahwoolo Etoophie ([email protected]) |
Plague Black
4S Corporation Morsus Mihi
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Posted - 2009.08.02 01:47:00 -
[155]
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Matata Hakuna
4S Corporation
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Posted - 2009.08.02 01:48:00 -
[156]
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Shinma Apollo
4S Corporation Morsus Mihi
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Posted - 2009.08.02 02:03:00 -
[157]
Not having to pre-escalate my petitions would be nice.
Originally by: CCP Mitnal
Let's not go near moderation discussion.
However, if the excuse involved role-playing Zorro, this did get full marks for creativity
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sajberk
Cutting Edge Incorporated RAZOR Alliance
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Posted - 2009.08.02 02:14:00 -
[158]
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Bruha Downs
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Posted - 2009.08.02 02:26:00 -
[159]
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Ifni Zen
hirr Morsus Mihi
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Posted - 2009.08.02 02:28:00 -
[160]
---- rawr |
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Yaay
The Aggressors
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Posted - 2009.08.02 02:35:00 -
[161]
Edited by: Yaay on 02/08/2009 02:35:39
Originally by: Vuk Lau
Originally by: Yaay I agree 100%, but I've got a much better example of incompetence.
About 5 months ago I petitioned a group for what appeared to be a POS exploit. In the petition, I listed the corp, Linked the system, and put the planet/moon where it happened.
I recieved a reply back from a GM stating thanks for the information, but in order to help you we need the following information:
Planet moon Type of exploit corp holding the moon and system location.
HAHAHAHAHAHAHAHA
Pure win
What's sad is, I have about 20 other stories that compare to that instance. And more still that are lesser degrees of incompetence.
DD changes
Docking PVP games |
KracKaTinny
Macabre Votum
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Posted - 2009.08.02 03:00:00 -
[162]
Edited by: KracKaTinny on 02/08/2009 03:02:32 Even though it is shocking, it is kinda cute how a big company has such a 'backyarder' approach to dealing with their customers. Likely it is a reflection of a company run by nerds, who do not have professionals from customer service industries working there.
"It would be much easier to run this company without customers" A quote from the CEO of Australia's biggest retail outlet. His concern was controlling the logistics of his stock levels, and waiting on customers to buy goods was really inconvenient. CCP gives off the same feeling to its customers, we are just an inconvenience to them. I know it would be much easier to keep the servers up and running without us logging in.
Most of us here love this game. Amazing Internet spaceships, awesome stuff. Running a research department to observer your competition will improve the game experience. What do other MMOs do? How do they handle customer service? How do they deal with in game disconnects?
Yes Eve is a harsh place to live. Every step of the way is fraught with danger. Every step of the way. CSPA charges, what is that in the game for? Why is it there? CCP griefs it's customers in every way imaginable. The harsh environment is part of the appeal, it is not for noobs. However, being told that the 'logs do not show anything' is not part of game play. At the very least, it is poor log design by CCP, and in a product that is as mature as Eve, that basic component should work properly.
And do not get me started on the Eve instruction guide.
Eve addicts will keep logging in, new subscribers will be disappointed and leave when CCP fails, and makes their in-game life unnecessarily disappointing. Getting, and giving, help is hard in a global game. Language barriers, understanding of game mechanics, griefers, people scamming GMs, there is a lot of issues to deal with. Other MMOs handle it fine. Anything to improve the interaction between customers and CCP is totally supported by me.
Regards, KracKaTinny
btw, thanks for a great game, keep up the WIN!
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cyberdistortion
Macabre Votum
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Posted - 2009.08.02 03:10:00 -
[163]
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Marlona Sky
D00M. Triumvirate.
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Posted - 2009.08.02 03:19:00 -
[164]
hehe, check out my recent experience with a GM...
http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1134317
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BMC DECON
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Posted - 2009.08.02 03:25:00 -
[165]
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Dr BattleSmith
PAX Interstellar Services
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Posted - 2009.08.02 03:25:00 -
[166]
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Folikar
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Posted - 2009.08.02 03:34:00 -
[167]
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Lord EmBra
Cutting Edge Incorporated RAZOR Alliance
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Posted - 2009.08.02 03:51:00 -
[168]
Edited by: Lord EmBra on 02/08/2009 03:52:13 Couldn't have said it better myself. I stopped sending in petitions a long time ago. Doing it just feels so pointless because the GMs doesn't take them seriously anyway.
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Inflatable Lovedoll
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Posted - 2009.08.02 03:51:00 -
[169]
This seems like a fine idea.
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Kraknar
hirr Morsus Mihi
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Posted - 2009.08.02 03:56:00 -
[170]
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Tempest Wind
Cutting Edge Incorporated RAZOR Alliance
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Posted - 2009.08.02 04:04:00 -
[171]
I couldnt agree more with what you are saying.
I've totally lost faith in Eve GMs. Opening a petition for reimbursement is useless because it doesnt even seem like they know how game mechanics work in the first place so they'll just reject your reimbursement almost before reading it. I dont even petition anymore because of how helpless the GMs are.
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Tasha Voronina
Caldari Navy Reserve Force
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Posted - 2009.08.02 04:09:00 -
[172]
--- Sig will be updated shortly |
sinsation
Cutting Edge Incorporated RAZOR Alliance
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Posted - 2009.08.02 04:14:00 -
[173]
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Mashashige
Eternal Perseverance Flight School
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Posted - 2009.08.02 04:39:00 -
[174]
Supported. Awesome game, worst consumer care ever - and creating a "CSM" to make us feel like our issues are being dealt with is just a ****ing joke.
And the funny thing is, it doesn't start or end with GMs. For one, we have forum mods so jacked up on crack that they seem to lock all the worthy thread, and spend more time monitoring CAOD (troll fest?) rather than acctually doing their jobs.
EVE needs a complete overhaul (and possible replacement) of its GM/MODS/ETC crew, cause atm they fail, and hard.
(sorry if I sound harsh, but when 90% of the people I know ingame dont petition or use the forums cause they know it wont make a licking difference, even if it was CCPs obvious fault.) =======================================
"Never underestimate the power of human stupidity." |
Zord Caller
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Posted - 2009.08.02 04:39:00 -
[175]
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Lank Forman
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Posted - 2009.08.02 04:40:00 -
[176]
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Mirax Wessiri
hirr Morsus Mihi
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Posted - 2009.08.02 05:01:00 -
[177]
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Soul Raven
4S Corporation Morsus Mihi
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Posted - 2009.08.02 05:05:00 -
[178]
Transparency is the key àà
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Asguard117
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Posted - 2009.08.02 05:14:00 -
[179]
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nox9wyrm
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Posted - 2009.08.02 05:46:00 -
[180]
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