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Thread Statistics | Show CCP posts - 1 post(s) |
Vuk Lau
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Posted - 2009.08.01 20:03:00 -
[1]
For a long time I am trying to write down this issue without using to much "curse" words in it. Its part of the problem that I personally had a lot of bad experiences with GM team, and I had to try to be as objective as possible, esp cause I am CSM delegate.
Before I start my rant I will say that I understand the workload GM dept have on their shoulders, but its the job they choose, and they are to blame for increased workload due to incompetence in their dept.
I can speak for the good chunk of people I am in day to day contact (and its several thousands of 0.0 dwellers) and most of them lost any confidence in GM team. I was personal witness of (I will not use word ******ed) completely clueless low level GM answers regarding various gameplay aspects. Sadly due to RoC I cant post any communication between players and Game Masters, but I assure you there is lot off :****: there. In many cases you can get the hint that GM actually read your petition not before 3rd reply. Then its really no wonder why many people ask for escalation to Senior GM right away thus increasing workload on Senior GMs.
That would be the 1st part of the issue. Low level GMs, regardless if CCP is/was outsourcing them must IMHO be the active players. On top of that they must pass rigorous knowledge tests so they shouldn't embarrass both GM dept and CCP as company.
The much bigger problem then low level GMs are Lead GMs. I will not mention many dubious decisions, but I will focus on one case which basically pushed me to actually raise this issue. I must say that as I met during CSM 2.0 Iceland meetings three Lead/Senior GMs and I saw the passion they have towards EVE, and GM team/CCP really did great job during POS Exploit issue, but simply.....there is so much things to improve there. Anyway most of you were introduced to one of the biggest ****ups of CCP called „BoB reloaded-issue“. It was discussed with GM Grimmi during CSM 2.10 meeting. Chatlog can be found here Chatlog from CSM 2.10 meeting
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Vuk Lau
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Posted - 2009.08.01 20:04:00 -
[2]
Anyway I will highlight the most important quotes for lazy guys.
[ 2009.04.05 16:14:37 ] GM Grimmi > About the naming policy.. we want to be able
to help people so having everything written in stone is not
really the way to go
[ 2009.04.05 16:15:05 ] GM Grimmi > but we definately can do with more
consistency in applying our rules
[ 2009.04.05 16:27:31 ] Vuk Lau > Also can we know was BOBR decision made by lowlevel/senior or lead GMs?
[ 2009.04.05 16:27:44 ] Vuk Lau > end
[ 2009.04.05 16:34:59 ] Vuk Lau > Can I get an answer from Grimmi who was
responsible for BOBR issue. Personaly I hope that guy is shipped to
North Pole
[ 2009.04.05 16:35:46 ] Ankhesentapemkah > What vuk said,
[ 2009.04.05 16:36:00 ] CCP Xhagen > Grimmi
[ 2009.04.05 16:36:27 ] GM Grimmi > That issue was debated for a long time and
then decided by Lead GM, as well as many others.
[ 2009.04.05 16:36:45 ] Vuk Lau > dear lord :D
[ 2009.04.05 16:37:03 ] GM Grimmi > it was by no means a unanmous decision
Page 4
[ 2009.04.05 16:38:13 ] Tusko Hopkins > If you had such a consensus among the GMs, how come you backed off so easily? It was a very lame
thing to do tbh. [/end]
[ 2009.04.05 16:38:46 ] Ankhesentapemkah > Issler - because BOB doesnt deserve special treatment in a negative way either. Secondly,
reversing the decission was the most damaging of all of this, why did that happen?
[ 2009.04.05 16:39:23 ] Omber Zombie > just wondering what the basis was for changing the name as it seems to go against your naming policy,
even the unofficial one (end)
[ 2009.04.05 16:40:20 ] Issler Dainze > what omber said, as to special negative treatment, it wasn't they lost their name in a legitimate
fashion (en)
[ 2009.04.05 16:41:15 ] GM Grimmi > There really isn't much more to say about
that whole thing than was said on the forums.
[ 2009.04.05 16:41:23 ] GM Grimmi > It was a human error that once more proves that assumption is the mother of all f*** ups.
[ 2009.04.05 16:42:49 ] Omber Zombie > so, just to be clear, the GM's as a group
decided that they should ignore the naming policy and you
guys didn't expect a backlash? (end)
So tldr version is:
- CCP asks CSM about our opinion. I cant access my csm emails but I think it was opinion of majority if not anonymous that CCP should not intervene there.
- GM hot shot crew debate and brainstorm for couple of weeks, and finally make decision to break their official rule
- Dramabomb on forums
- GM team reverses decision
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Vuk Lau
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Posted - 2009.08.01 20:04:00 -
[3]
WTF? Does anyone else thinks its something wrong here. And this is just crown jewel of GM dept, there is lot of other mistakes that could or did interfered with 0.0 warfare in certain weight.
Also I dont see point of Internal Affairs dept when u complain to Arkanon about lead GMs and he just forward your complain to them to give you an answer. I know they are in same rock band, but guys u are running the company with 400k customers. This is not the way to deal with things.
Anyway there is not much I can propose what I already didnt said several times to GMs, but they need to get their **** sorted.
-Clear rules and policies (I think there is only policy about reimbursment which is vague and doesnt a mean a **** with „our logs dont show nothing“ generic answer)
-Proper training of all GMs
-IA dept. Actually doing their job and start slaping GM dept for their mistakes
I will naturally raise this issue for next meeting, and I am asking for one more CSM – GM meeting in Iceland cause a lot off things were said to CSM in January and nothing actually happened.
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Pr3da1or3
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Posted - 2009.08.01 20:09:00 -
[4]
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Imisanna
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Posted - 2009.08.01 20:09:00 -
[5]
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of1570
Igneus Auctorita
GoonSwarm
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Posted - 2009.08.01 20:10:00 -
[6]
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Typhena
4S Corporation
Morsus Mihi
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Posted - 2009.08.01 20:10:00 -
[7]
---
Sig Under Construction |
Hinata
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Posted - 2009.08.01 20:11:00 -
[8]
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Fen Paci
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Posted - 2009.08.01 20:11:00 -
[9]
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Moon Dogg
The Arrow Project
Morsus Mihi
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Posted - 2009.08.01 20:12:00 -
[10]
I am definitely on board for explicit trainings of lower lever GMs as well as testing/vetting of GM applicants!
***********************************
"Burn the land, boil the sea, you can't take the sky from me..." |
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Endis
Macabre Votum
Morsus Mihi
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Posted - 2009.08.01 20:13:00 -
[11]
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Yuna Terra
hirr
Morsus Mihi
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Posted - 2009.08.01 20:13:00 -
[12]
Now gimmie my isk Vuk
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KosmikZA
The Arrow Project
Morsus Mihi
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Posted - 2009.08.01 20:14:00 -
[13]
GM's should not abuse their power at all in the game, and those that do get slapped down rightly so.
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Kruselloyne
Macabre Votum
Morsus Mihi
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Posted - 2009.08.01 20:14:00 -
[14]
Our logs indicate that there is no record of your existance. You do not exist. Nothing exists. We are all a figment of your imagination.... deleting life, kbye.
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Ameri Boi
hirr
Morsus Mihi
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Posted - 2009.08.01 20:14:00 -
[15]
I too would love a degree in Game Mechanics 
pew pew boom boom FLASH splat. |
Traderjohn
Macabre Votum
Morsus Mihi
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Posted - 2009.08.01 20:14:00 -
[16]
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agram tabris
Free-Space-Ranger
Morsus Mihi
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Posted - 2009.08.01 20:15:00 -
[17]
fully supported..
me too was a victim of the "our logs don't show anything" generic answer more than once...
no sig. |
Chilled G
The Graduates
Morsus Mihi
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Posted - 2009.08.01 20:15:00 -
[18]
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Valgorie
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Posted - 2009.08.01 20:15:00 -
[19]
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Calduin
Quantum Industries
RAZOR Alliance
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Posted - 2009.08.01 20:15:00 -
[20]
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TyphMaster
Main Office
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Posted - 2009.08.01 20:15:00 -
[21]
Supported
---
Sig Under Construction |
Molotovney
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Posted - 2009.08.01 20:15:00 -
[22]
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Barsak Kressel
4S Corporation
Morsus Mihi
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Posted - 2009.08.01 20:15:00 -
[23]
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Ved Run2
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Posted - 2009.08.01 20:16:00 -
[24]
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machielk
Morsus Mihi
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Posted - 2009.08.01 20:16:00 -
[25]
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Trece Fox
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Posted - 2009.08.01 20:17:00 -
[26]
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Minthos
4S Corporation
Morsus Mihi
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Posted - 2009.08.01 20:17:00 -
[27]
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Lrrp
The Graduates
Morsus Mihi
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Posted - 2009.08.01 20:17:00 -
[28]
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White Paladin
Morsus Mihi
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Posted - 2009.08.01 20:17:00 -
[29]
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Trane J
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Posted - 2009.08.01 20:17:00 -
[30]
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