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Thread Statistics | Show CCP posts - 0 post(s) |
Omish Dave
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Posted - 2010.06.24 15:31:00 -
[31]
I would like to request, with respect, a small skill training reimbursement if at all possible for the last near 28 hours of downtime.
I unfortunately did not know that server maintenance was going to be so involved this week, my bad I know, I just thought it was regular maintenance.
Any consideration to the request above would be appreciated. 
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Zaphod BeebIeborx
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Posted - 2010.06.24 15:31:00 -
[32]
I had undue faith in CCP this time round, and only had my skills set for 25 or 26 hours or so. :/
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Kazzzi
Amarr
Iniquitous Technologies
Deep Space Engineering
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Posted - 2010.06.24 15:32:00 -
[33]
I heard that anyone who had an active skill training was rolled back and lost 8 million sps, but if your skill training expired over downtime, you'll be fine. |
Draiskel Dipclown
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Posted - 2010.06.24 15:32:00 -
[34]
lmao at you whiners....GO OUT AND PLAY IN THE SUN!!!
your own damn fault for not setting a long skill 
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Cathleia
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Posted - 2010.06.24 15:33:00 -
[35]
Edited by: Cathleia on 24/06/2010 15:33:32
/repeat for those failing to get the point
It was a server move, so something was bound to happen go wrong.
It has been announced a week before it happened, so it's your fault for not knowing it.
This means CCP is not required to reimburse lost training time.
Deal with it or petition it and hope for the best.
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Jarajakk
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Posted - 2010.06.24 15:34:00 -
[36]
Half way through heavy drones 5, i hope CCP Don't take another 7 days on this update!
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Widemouth Deepthroat
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Posted - 2010.06.24 15:34:00 -
[37]
make you petition for even 1 hours lost sp.
CCP doesn't won't learn a lesson unless the petition queues are full to the max and customer service reps are jumping out the windows like at an ipod factory.
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Sir Rush
Caldari
Sirrush Holdings And Industries Inc.
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Posted - 2010.06.24 15:34:00 -
[38]
 Originally by: ortaga
6 more hours and i'll be out of skills on every char...1st allready out for more than 8h...
actually how many 10 ppl are working ? 30+hours allready past. keep testing, testing, testing....WHAT ?
we're sry for incovenience....EASY TO SAY !!!
Lrn2English.
Also, I don't think you know anything about servers or how important it is to test their stability and making sure there are no problems, etc.
If they switched TQ without checking for problems, and there were, you'd be whining even harder. 
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NoScream
Amarr
Interstellar Brotherhood of Gravediggers
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Posted - 2010.06.24 15:34:00 -
[39]
Why do people set such short trainings?
CCP normally run over with downtime upgrades/ patches, it's in their DNA !!
You guys would suck at PvP, for one fact, you don't anticipate the situation could change !!
Really change.... WELCOME TO CCP 'EvE'
At least JITA is quiet !!!!
Naughty Naughty !! |
Joseph Washington
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Posted - 2010.06.24 15:35:00 -
[40]
Originally by: Skaoll
As my boss once told me when I asked for a raise...... " I DON'T LIKE YOUR CHANCES"
Absolutley hilarious: Sounds like something my boss might say if I ever asked for a raise, I know better than to ask though.
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Killahchick
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Posted - 2010.06.24 15:36:00 -
[41]
Originally by: Kha'Alpha
Edited by: Kha''Alpha on 24/06/2010 15:28:26
Originally by: Blane Xero
Originally by: Sonicle
Does anyone know if CCP will be reimbursing lost skill training time?
I read that the original time was from 09:00UTC to 15:00UTC but my skills finished at 20:00UTC (give or take an hour), since eve's been down not been able to sort skills. Would be good if someone can shed some light on this :)
You were warned to set long skills. No reimbursements.
What are you on about? warned when?
The original time clearly states 09:00UTC to 15:00UTC so in theory any skill should have been fine as long as it finished after 15:00, stop chatting **** sayin people you were warned to set longs skills because NO people where no WARNED that the downtime would continue to the 30hr+ mark.
This guy is asking a genuine question, stop slating him grow up and get a life.
SONICLE the best you can do mate is petition it, and they will make their own decision. Dont listen to single minded tunnel visioned a*******.
Well, I kinda agree with this post (yo, man, cool down ;) ) - I set a 15hrs skill on one char and had a day long one on the other, both were supposed to be plenty. Both are now past the 12th hour without training. We were told there was a six hours downtime, not a 30hours (not accepting connections yet).
Yes, I could've added a 20 days skill, but since I wasn't going to need THAT, why should I? I planned for twice as much and wasn't enough.
That's hardly a fault on the player's side.
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DJWiggles
Gallente
Eve Radio Corporation
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Posted - 2010.06.24 15:39:00 -
[42]
Originally by: Sonicle
Does anyone know if CCP will be reimbursing lost skill training time?
I read that the original time was from 09:00UTC to 15:00UTC but my skills finished at 20:00UTC (give or take an hour), since eve's been down not been able to sort skills. Would be good if someone can shed some light on this :)
Please go read http://www.eveonline.com/pnp/eula.asp and pay attention to section 12 thanks
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Lana Bird
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Posted - 2010.06.24 15:39:00 -
[43]
Originally by: Cathleia
Edited by: Cathleia on 24/06/2010 15:33:32
/repeat for those failing to get the point
It was a server move, so something was bound to happen go wrong.
It has been announced a week before it happened, so it's your fault for not knowing it.
This means CCP is not required to reimburse lost training time.
Deal with it or petition it and hope for the best.
Duh! Not even CCP knew that something would go wrong or they would not have made an announcement stating it would take em 6 hours to complete the move.
CCP didn't see this coming, but I guess the customer who has nothing to do with IT should of have known.
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Killahchick
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Posted - 2010.06.24 15:41:00 -
[44]
Originally by: Cathleia
Edited by: Cathleia on 24/06/2010 15:33:32
/repeat for those failing to get the point
It was a server move, so something was bound to happen go wrong.
That is utter nonsense. "bound" to happen? Then plan for a 30 hour downtime and say "hey! we're good! we're back in 5 hours!"
But if it was BOUND to happen they could've just done some checks before moving, one server at a time. That's why they have CLUSTERS: so you can switch off one machine and not having it drop the whole thing.
When WE move servers, we don't EXPECT things to happen. We plan with plenty of time for reasonable problems, try to anticipate any further problems, and then go for the safest possible approach.
If anything goes wrong, we don't claim "something was bound to happen" because that would make us look like fools. And I say CCP is not made of fools. Not at all.
Quote:
This means CCP is not required to reimburse lost training time.
That is true. They are not required. It WOULD be nice, though.
But the two things are totally unrelated.
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Tippia
Sunshine and Lollipops
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Posted - 2010.06.24 15:42:00 -
[45]
Originally by: Cathleia
/repeat for those failing to get the point
It was a server move, so something was bound to happen go wrong.
It has been announced a week before it happened, so it's your fault for not knowing it.
This means CCP is not required to reimburse lost training time.
Deal with it or petition it and hope for the best.
àin fact, CCP isn't required to reimburse lost time regardless of if or when they announced it. It says so right in the agreement all of us have signed with them.
———
“If you're not willing to fight for what you have in ≡v≡…
you don't deserve it, and you will lose it.”
— Karath Piki |
Sonicle
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Posted - 2010.06.24 15:43:00 -
[46]
CCP are humans too you know. I think they would be sympathetic.
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Punky Brewstard
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Posted - 2010.06.24 15:43:00 -
[47]
I guess 30 hours of downtime for some is ok.
Maybe give em another 30 and see how they feel. Maybe another 30 after that...
What is your breaking point for "unacceptable" service and can we make fun of you when you start to voice discontent?
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Widemouth Deepthroat
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Posted - 2010.06.24 15:46:00 -
[48]
how easy do you think it is for CSR to click a few things and give you your ~25k sp? He doesn't care and will be happy to do it instead of arguing back and forth with NC about whether they can get super caps reimbursed.
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taycuna
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Posted - 2010.06.24 15:47:00 -
[49]
Just delete the damn database, so we can all start from beginning.
Actually i really wish you to lose all database and all backups, so we can all play the old eve, without all this fancy unwanted "expansions".
See ..? Problems solved. easy
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Jeddak Tarkas
Laughing Leprechauns Corporation
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Posted - 2010.06.24 15:50:00 -
[50]
Originally by: DJWiggles
Please go read http://www.eveonline.com/pnp/eula.asp and pay attention to section 12 thanks
Then read Section 14 (Highlighted below for you)
Quote:
In the event of a material breach of CCP's obligations to provide access to and use of your Account, the System, Game, Game Content or User Content, your sole and exclusive remedy shall be a refund of any pre-paid subscription fees attributable to the period during which you were denied such access
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Taak Coram
Gallente
Reaction Theory
Talos Coalition
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Posted - 2010.06.24 15:50:00 -
[51]
To everyone saying, "I should get reimbursed I did set a long skill it was 15 hours long that should have been enough rabble rabble!"
15 hours isn't a long skill. When CCP does anything at all to the game such as expansions, maintenance downtimes, moving the server, etc. you set a Looooooong skill. As many days as you can. If you have a 5 day skill, or a 15 day, or 45 days, queue that up. Stop training a certain skill if it's over the 24 hour queue limit but will only last 25 hours and stick a multiple day skill in the slot instead.
Always assume someone at CCP will drop a pot of coffee on the servers and bork everything for a month. That way you'll always be safe.
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Kha'Alpha
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Posted - 2010.06.24 15:52:00 -
[52]
Originally by: Jeddak Tarkas
Originally by: DJWiggles
Please go read http://www.eveonline.com/pnp/eula.asp and pay attention to section 12 thanks
Then read Section 14 (Highlighted below for you)
Quote:
In the event of a material breach of CCP's obligations to provide access to and use of your Account, the System, Game, Game Content or User Content, your sole and exclusive remedy shall be a refund of any pre-paid subscription fees attributable to the period during which you were denied such access
LOL in the FACE DJWiggles.
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Blane Xero
Amarr
The Firestorm Cartel
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Posted - 2010.06.24 15:52:00 -
[53]
Originally by: Widemouth Deepthroat
Originally by: RaTTuS
Originally by: Terminal Insanity
Yeah, i have no skills training since around the time it went down... i was away for 2 days, and didnt hear about the big move untill it was too late...
Would have appreciated more warning then the day you gave us >.>
2010.06.16 11:57:25
is when This blog was made - a lot more than 1 day
um...the notification was posted on the website 2 days before the DT. Hidden away in a dev blog doesn't help anyone.
There was an Advert for the devblog in the ingame news as you login. It was in the MOTD for a while way before the downtime.
_____________________________________
Haruhiist since December 2008
Originally by: CCP Fallout
Been there. Done that. Need antibiotics.
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Rashmika Clavain
Gallente
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Posted - 2010.06.24 15:52:00 -
[54]
So you've lost a few hours of training time.
So what? 
What next... reimbursing lost skill points because you forgot to update your clone?
Both situations boil down to one thing. You had advance notice of the potential consequences and failed to take the appropriate action.
HTFU 
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Juric Vecker
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Posted - 2010.06.24 15:54:00 -
[55]
Originally by: Jeddak Tarkas
Originally by: DJWiggles
Please go read http://www.eveonline.com/pnp/eula.asp and pay attention to section 12 thanks
Then read Section 14 (Highlighted below for you)
Quote:
In the event of a material breach of CCP's obligations to provide access to and use of your Account, the System, Game, Game Content or User Content, your sole and exclusive remedy shall be a refund of any pre-paid subscription fees attributable to the period during which you were denied such access
Pre-Paid Subscription fees...not skills. Please know the difference before you start highlighting sections that have no relevance to skill training.
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Lord Ryan
Draconian Armada
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Posted - 2010.06.24 15:56:00 -
[56]
Originally by: MaraudR73
I had a skill of 1.5 day when I logged of on tuesday evening 10pm but it ended this morning (thursday 9 am) thats almost 2 days who expected this that it would take almost 2 days to fix?
I think my training time should be reimbursed.
About the same story. I had 1d 3h left when i logged at 11pm. think I'll lose about 17 hours. I still don't know how I missed on the loggin in screen.
The worse part about eve is the fanboys with thier tongues so far up ccp's.... I wish I could tell my clients, no I'm not going to be able to provide the service you paid for and no I will not give you a refund. And have a dozen or so fanboys telling my clients you don't deserve anything. I complain on the forums to amuse myself. Why do you suck CCP's.........?
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Jeddak Tarkas
Laughing Leprechauns Corporation
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Posted - 2010.06.24 16:00:00 -
[57]
Thanks Juric Vecker I am well aware of the difference, my post was to point out what people could make a case in accordance with the terms and conditions linked.
Most people seem to like to say "you are entitled to nothing" , "ccp can do as they please".
This is not the case CCP like any other company provide a service if that service is unavaialble for an extended period of time through no fault of the customer base then the customers should rightly feel that they are entiltled to something in the way of compensation. Be that skills, subscrition time whatever. The point of my post was that CCP limit that compensation to subs fees only.
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Kowaii Rabbit
o1nk
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Posted - 2010.06.24 16:02:00 -
[58]
lol I'm stunned at all the internet spaceship eula lawyers around here making excuses for a company that has effectively screwed you. Fanboi gimps doing the master's bidding kinda verges on a psycholgical sickness. When you leave school and mummy and daddy aren't taking care of you anymore, you'll learn to appreciate people who stand up and have their say when service is sloppy. |
DarkXale
Gallente
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Posted - 2010.06.24 16:05:00 -
[59]
Originally by: Punky Brewstard
I guess 30 hours of downtime for some is ok.
Maybe give em another 30 and see how they feel. Maybe another 30 after that...
What is your breaking point for "unacceptable" service and can we make fun of you when you start to voice discontent?
It has to do with the reason of the downtime.
'Significant server modifications' are acceptable if they require between 24 and 48 hours, as by my experience this tends to be the downtime one generally should expect after fixing unexpected problems; with the exception from 'giga' IT corporations such as Microsoft or Google.
Moving the entire server park qualifies as a 'significant server modification' and as such I'm not yet bothered by it. I'm assuming this is the case for many other as well.
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Ackwell
Caldari
Tiera Javelin Ltd.
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Posted - 2010.06.24 16:06:00 -
[60]
Originally by: Terminal Insanity
Yeah, i have no skills training since around the time it went down... i was away for 2 days, and didnt hear about the big move untill it was too late...
Would have appreciated more warning then the day you gave us >.>
...and the Dev Blog about this happening was posted 16.6. a week before it actually happening. :D
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