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getoutofmygalaxy	Posted - 2010.09.01 02:02:00 - [1] Edited by: getoutofmygalaxy on 01/09/2010 02:04:25 Hi, I recently bought an ETC from eve-codes.com which is on YOUR trusted sellers list. This becomes an issue because there are COUNTLESS complaints on them, and they aren't responding to any of my emails, etc. Since, they're on your website and are buying from you that makes you affiliated with them, and you're responsible for their actions to a degree. Now, since they're "Trusted" but I have yet to get anything from them this begs the question, "Why the hell are they on your trusted sellers list?" So, now I am asking you either do any of these options - -1 You refund me for the money THEY stole from me. -2 You give me their company's phone number. -3 You contact them and ask them to reply to me and also, I advise taking their excuse for a business off your trusted sellers list. If you honestly think I'll stand by and let money be taken from me then you're wrong. It might just be 35$ but it's MY 35$ and I want it back. I have filed a dispute, and of course it remains unanswered. I'm considering a chargeback going through my credit card company but that is just stress I don't want to go through.
Pesky LaRue Minmatar The Magnificent Bastards	Posted - 2010.09.01 02:09:00 - [2] The forums are definitely the right place for this. Originally by: getoutofmygalaxy So, now I am asking you either do any of these options - -1 You refund me for the money THEY stole from me. -2 You give me their company's phone number. -3 You contact them and ask them to reply to me Good luck with that. Given the number of complaints I've seen about that site I agree that CCP need to remove it from their list of trusted sellers but they aren't going to refund your money. did you try emailing [email protected]? .
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:10:00 - [3] Edited by: getoutofmygalaxy on 01/09/2010 02:10:20 Yes, I tried emailing them several hours ago requesting a refund, and I've gotten nothing back. CCP said they were trusted, and I'm sure I can find some legal obligation for them to refund my money if I have too. Since they said it was trusted.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.09.01 02:10:00 - [4] Edited by: Akita T on 01/09/2010 02:11:33 The only thing that being on the list means is that the company actually gets their codes from CCP and it's not a RMT front business. Would you sue a newspaper you wanted to buy if a random newspaper stand shafted you ? Originally by: getoutofmygalaxy Yes, I tried emailing them several hours ago requesting a refund, and I've gotten nothing back. How about you wait a few DAYS before you up your rage factor first ? And yeah, check your spam mail folder just in case. _ Beginner's ISK making guide \| Manufacturer's helper \| All about reacting _
Pesky LaRue Minmatar The Magnificent Bastards	Posted - 2010.09.01 02:11:00 - [5] Originally by: getoutofmygalaxy Yes, I tried emailing them several hours ago requesting a refund, and I've gotten nothing back. And you presumably checked your spam folder to make sure it didn't get hung up in there? .
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:13:00 - [6] Edited by: getoutofmygalaxy on 01/09/2010 02:12:58 They're a business, therefore they do not pay a full 35$ for the CCP timecodes or there is no profit. They also advertise the free 14 day trials. They most likely DO have some sort of contract with CCP and that is why they haven't been taken off. This makes CCP responsible. & Yes I did check my spam folder.
Intense Thinker Minmatar	Posted - 2010.09.01 02:13:00 - [7] Originally by: EULA NO WARRANTIES The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game. CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software. While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures. I think this is CCP's way of saying Signature locked for editing a moderator's warning. Zymurgist
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:15:00 - [8] That is going on about how CCP cannot be charged back if the server goes offline or something.
Pesky LaRue Minmatar The Magnificent Bastards	Posted - 2010.09.01 02:17:00 - [9] Originally by: getoutofmygalaxy Edited by: getoutofmygalaxy on 01/09/2010 02:12:58 They're a business, therefore they do not pay a full 35$ for the CCP timecodes or there is no profit. They also advertise the free 14 day trials. Ok, and? Originally by: getoutofmygalaxy They most likely DO have some sort of contract with CCP and that is why they haven't been taken off. This makes CCP responsible. No, it doesn't. Just wanting something to be so doesn't make it so. Wanting CCP to be responsible doesn't actually make them responsible. Originally by: getoutofmygalaxy & Yes I did check my spam folder. Fingers crossed for ya. Not sure if they are like some of the other sites that will actually call to verify you placed the order - if they are (and someone else might know) then you might just have to wait till business hours tomorrow. But again, this is just conjecture. .
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.09.01 02:19:00 - [10] Originally by: getoutofmygalaxy Yes I did check my spam folder. Are you a first-time customer ? If yes, the finalization of the transaction is most likely not automatic (very few sites would do it automatically for first-time customers). They will have to contact you first before releasing the code. They might also not have 24/7 customer support, and I have no idea in what time zone they're located. Do you ? Long story short, there is still a chance you will get your code, and there is also a chance that if you don't get your code you will get your money back. But you won't know about it in just a few hours. If the situation is still not resolved in, oh, say, a week or so, THEN AND ONLY THEN would CCP have a reason to even think about doing something. _ Beginner's ISK making guide \| Manufacturer's helper \| All about reacting _
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:19:00 - [11] Of course they have a contract with them. They are advertising their site under trusted sites first of all. Second of all, they must be buying ETC's in mass, and thus under the normal price. This would have to be worked out. Either way, CCP is advertising their site which would require a contract for legal reasons most likely.
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:21:00 - [12] Originally by: Akita T Originally by: getoutofmygalaxy Yes I did check my spam folder. Are you a first-time customer ? If yes, the finalization of the transaction is most likely not automatic (very few sites would do it automatically for first-time customers). They will have to contact you first before releasing the code. They might also not have 24/7 customer support, and I have no idea in what time zone they're located. Do you ? Long story short, there is still a chance you will get your code, and there is also a chance that if you don't get your code you will get your money back. But you won't know about it in just a few hours. If the situation is still not resolved in, oh, say, a week or so, THEN AND ONLY THEN would CCP have a reason to even think about doing something. The order was placed at around 4PM. Since they're based in the US (As advertised by CCP) business hours would of still been in effect. IF they were on the west coast then business hours were 100% in effect since that is 3 hours behind the east coast.
Cipher Jones Minmatar	Posted - 2010.09.01 02:23:00 - [13] They verify you the first time you buy from them. They used to have 24/7 verification, but the site owner can't afford 24/7 support anymore. So you have to wait till tomorrow. Shattered Crystal and battleclinic also bth have a verification progress. Shattered Crystals is very speedy. I have heard BC is also but have never used them. When you say "fanboi" try to picture a fat man doing burlesque with 2 big ass fans that say CCP on one and HTFU on the other. Because that dude is me.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.09.01 02:23:00 - [14] Originally by: getoutofmygalaxy The order was placed at around 4PM. Since they're based in the US (As advertised by CCP) business hours would of still been in effect. IF they were on the west coast then business hours were 100% in effect since that is 3 hours behind the east coast. They might be understaffed, and the staff might just as well check out at 5 PM. They might only contact you tomorrow. I don't know, you don't know. Is that bad customer service ? Sure is. Should CCP be blamed for that ? Not YET. _ Beginner's ISK making guide \| Manufacturer's helper \| All about reacting _
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:28:00 - [15] Anyone with a brain selling ETC's would know that they'd be dealing with different country's and different timezones. I truly doubt that they would shut at 5PM when they're most likely expected to be taking a lot of different orders from many different times.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.09.01 02:32:00 - [16] Originally by: getoutofmygalaxy Anyone with a brain selling ETC's would know that they'd be dealing with different country's and different timezones. I truly doubt that they would shut at 5PM when they're most likely expected to be taking a lot of different orders from many different times. What one expects and what's real seldom matches... They could have closed down already, or they could still be open but have such a heavy backlog they didn't get to you. Or, they could be focusing their entire staff on the EU primetime (it's end of night // extremely early morning now here), because let's face it, only people in the EU have a good reason to buy timecodes. People outside the EU could just as well buy PLEX pairs directly from CCP. _ Beginner's ISK making guide \| Manufacturer's helper \| All about reacting _
Ruby Khann	Posted - 2010.09.01 02:33:00 - [17] Originally by: getoutofmygalaxy I truly doubt that they would shut at 5PM when they're most likely expected to be taking a lot of different orders from many different times. It's not 5pm everywhere in the world.
Pesky LaRue Minmatar The Magnificent Bastards	Posted - 2010.09.01 02:33:00 - [18] Originally by: getoutofmygalaxy Anyone with a brain selling ETC's would know that they'd be dealing with different country's and different timezones. I truly doubt that they would shut at 5PM when they're most likely expected to be taking a lot of different orders from many different times. Remember what I said earlier about just wanting something to be so doesn't make it so? .
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:35:00 - [19] Edited by: getoutofmygalaxy on 01/09/2010 02:35:58 Originally by: Akita T Originally by: getoutofmygalaxy Anyone with a brain selling ETC's would know that they'd be dealing with different country's and different timezones. I truly doubt that they would shut at 5PM when they're most likely expected to be taking a lot of different orders from many different times. What one expects and what's real seldom matches... They could have closed down already, or they could still be open but have such a heavy backlog they didn't get to you. Or, they could be focusing their entire staff on the EU primetime (it's end of night // extremely early morning now here), because let's face it, only people in the EU have a good reason to buy timecodes. People outside the EU could just as well buy PLEX pairs directly from CCP. Then basing themselves in the US doesn't make much sense then does it? You're also forgetting that they HAVE a bad reputation already.
Akita T Caldari Caldari Navy Volunteer Task Force	Posted - 2010.09.01 02:38:00 - [20] Originally by: getoutofmygalaxy Originally by: Akita T they could be focusing their entire staff on the EU primetime (it's end of night // extremely early morning now here), because let's face it, only people in the EU have a good reason to buy timecodes. People outside the EU could just as well buy PLEX pairs directly from CCP. Then basing themselves in the US doesn't make much sense then does it? Actually, yes it does make sense. If they would be based in the EU, nobody in the EU would buy from them, because they'd have to pay the same price they pay CCP (in Euros). They HAVE to be based outside the EU (to pay the same number, but in USD, not EUR - so a lot cheaper). _ Beginner's ISK making guide \| Manufacturer's helper \| All about reacting _
Adacia Calla Minmatar Umbrella Research Group	Posted - 2010.09.01 02:39:00 - [21] I've only bought from: http://eve.battleclinic.com The process isn't instantly done, if it's your first time buying a GTC from ANY site, it usually takes a few hours, and if you send it in at a bad time, odds are you'll have to wait until tomorrow. If you have no reply by tomorrow afternoon, then you have a right to get ****ed off.
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:42:00 - [22] Originally by: Akita T Originally by: getoutofmygalaxy Originally by: Akita T they could be focusing their entire staff on the EU primetime (it's end of night // extremely early morning now here), because let's face it, only people in the EU have a good reason to buy timecodes. People outside the EU could just as well buy PLEX pairs directly from CCP. Then basing themselves in the US doesn't make much sense then does it? Actually, yes it does make sense. If they would be based in the EU, nobody in the EU would buy from them, because they'd have to pay the same price they pay CCP (in Euros). They HAVE to be based outside the EU (to pay the same number, but in USD, not EUR - so a lot cheaper). LOL? They don't charge you 15 Euros in europe. They'd charge you however many euros it is to amount to 15 USD. Which would be less then 15 seeing as the euro is worth more then the USD.
alittlebirdy	Posted - 2010.09.01 02:43:00 - [23] Can I haz your stuff? How can you play eve if you can not wait 24H for a gtc? rofl.
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:45:00 - [24] Originally by: alittlebirdy Can I haz your stuff? How can you play eve if you can not wait 24H for a gtc? rofl. Troll. I will feed you. Because the company already has a bad reputation and I only looked when I realized I wasn't getting anything. The order was confirmed in less then 5 minute but I don't get the codes?
RifterDrifter Red Federation	Posted - 2010.09.01 02:52:00 - [25] This will be dealt with. _______________________________________________
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 02:53:00 - [26] Originally by: RifterDrifter This will be dealt with. You know this how?
Zeba Minmatar Honourable East India Trading Company	Posted - 2010.09.01 02:56:00 - [27] Stealth shattered crystal whinge ftw. Originally by: CCP Oveur My milkshake brings all the boys to the yard. Originally by: Ryhss There is no paranoia in Eve, everyone is out to get you....
Phantom Slave Universal Pest Exterminators	Posted - 2010.09.01 02:57:00 - [28] Originally by: getoutofmygalaxy Troll. I will feed you. Because the company already has a bad reputation and I only looked when I realized I wasn't getting anything. The order was confirmed in less then 5 minute but I don't get the codes? Relax, seriously. You're stressing out over $35 for no real apparent reason. Not sure about this place, but Shattered Crystal actually calls you and verifies you. They make sure you know what streets are surrounding your house, to ensure it isn't a stolen credit card. If the place you purchased your stuff from isn't 24/7 then you'll just have to wait until tomorrow to get an answer. You act like every store in the world is 24/7. They aren't, and you're just going to have to be patient.
getoutofmygalaxy Amarr Creampie Surprise MinuteMen.	Posted - 2010.09.01 03:00:00 - [29] Originally by: Phantom Slave Originally by: getoutofmygalaxy Troll. I will feed you. Because the company already has a bad reputation and I only looked when I realized I wasn't getting anything. The order was confirmed in less then 5 minute but I don't get the codes? Relax, seriously. You're stressing out over $35 for no real apparent reason. Not sure about this place, but Shattered Crystal actually calls you and verifies you. They make sure you know what streets are surrounding your house, to ensure it isn't a stolen credit card. If the place you purchased your stuff from isn't 24/7 then you'll just have to wait until tomorrow to get an answer. You act like every store in the world is 24/7. They aren't, and you're just going to have to be patient. You didn't read the posts above. They. Have. A. Bad. Reputation. Use google and you'll find it to be true.
Antihrist Pripravnik 4S Corporation Morsus Mihi	Posted - 2010.09.01 03:18:00 - [30] Petition it under "Billing & Account". There's nothing you can do on the forum. Forum is read by players and forum moderators only. Once (if) an employee of CCP even shows up on your thread, he/she will only point you to the petition system.

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