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Thread Statistics | Show CCP posts - 17 post(s) |

Bagehi
Kaesong Kosmonauts Test Alliance Please Ignore
122
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Posted - 2012.10.25 17:01:00 -
[31] - Quote
Jim Era wrote:How about we just spam convo one of the dev's, then you will see the lag it causes.
May I suggest, Homonoia, that you come to one of the null staging systems and ask for an FC to organize one of these attacks on you. Easy to test it that way (as long as you promise none of the participants will get bans for helping you). Try it with and without the message block. It is my understanding that your client will get mashed equally either way. |

Lucius Exitius
Protectors Holdings CORE Alliance
0
|
Posted - 2012.10.25 17:17:00 -
[32] - Quote
I never have any issues with lag, went on 150+ man roam, bashed a pos until the enemy cyno'd in while running anoms with my other character and at no time did my computer lag, I only have 30Mb internet service, though I do have a great computer. Seems to me that most of the issues are client related which means either A, lower your settings. Or B. Get a new computer. |

James Amril-Kesh
RAZOR Alliance
1082
|
Posted - 2012.10.25 17:31:00 -
[33] - Quote
Lucius Exitius wrote:I never have any issues with lag, went on 150+ man roam, bashed a pos until the enemy cyno'd in while running anoms with my other character and at no time did my computer lag, I only have 30Mb internet service, though I do have a great computer. Seems to me that most of the issues are client related which means either A, lower your settings. Or B. Get a new computer. Congratulations, that has nothing whatsoever to do with this thread. http://themittani.com/features/local-problem
A simple fix to the local intel problem |

Soko99
Repercussus RAZOR Alliance
10
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Posted - 2012.10.25 17:36:00 -
[34] - Quote
Lucius Exitius wrote:I never have any issues with lag, went on 150+ man roam, bashed a pos until the enemy cyno'd in while running anoms with my other character and at no time did my computer lag, I only have 30Mb internet service, though I do have a great computer. Seems to me that most of the issues are client related which means either A, lower your settings. Or B. Get a new computer.
One should really READ the thread before replying..
Just saying..
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Wibla
Tactical Narcotics Team
109
|
Posted - 2012.10.25 18:09:00 -
[35] - Quote
This is interesting, in view of the RZR capitals that got reimbursed not long ago after dying to convo spam-induced lag (they could not activate modules etc)... |

Dradius Calvantia
Stimulus Rote Kapelle
309
|
Posted - 2012.10.25 18:13:00 -
[36] - Quote
I don't understand how you can not reproduce socket closures under chat spam? During the run up to ATX we tested the effects of convo, mail, and wallet transaction spam. With just a few hundred people, we have reliably been able to force socket closure about 80% of the time for some users. The effect of the convo bomb seems to vary greatly based on the geographic location and quality of ISP it was tested over. Thankfully this did not end up being used against us during any matches, however we sure as hell turned on the auto decline.
I have had convo bombs used against me twice since the changes to prevent forced focus. The first time, my socket closed within a few seconds. The second time, I desynced and after re-logging still had inordinate amounts of input lag as well as a having overview and bracket information fail to load in a timely manner. This was under no more than about 50 people spamming convo requests.
You keep saying that CCP does not class this as an exploit as you have not reproduced the problems yet. Have you guys even tried to reproduce them? Secondly, I have a strong suspicion that most of the problems are not caused by how the server handles the convo request, but rather packet loss from the tier 2 and 3 ISPs. If this turns out to be the case, will CCP class this as a non-reimbursable disconnect due to it being an "external" problem even though it is caused by actions taken by others on the server? |

Chiimera
Roving Guns Inc. RAZOR Alliance
0
|
Posted - 2012.10.25 18:24:00 -
[37] - Quote
GM Homonoia wrote:
No, declaring something an exploit requires verifiable proof that can be reproduced. We do not warn and ban people on a hunch or because someone promises that they are telling the truth.
Official Warning From: GM Bunyip Sent: 2012.10.10 21:16 To: Velvit Vixen,
Greetings, GM Bunyip here.
This is an official warning that a large number of your alliance members have been caught exploiting the chat invite system to gain an unfair advantage in PvP.
They have been confirmed as exploiting by sending multiple chat requests to characters in an effort to give themselves an advantage. This incident occurred on 2012.10.02, from 10:40:00 onwards, in the WV-0R2 system.
Note that exploiting in such a way is against the EULA and Terms of Service, and could ultimately result in action being taken against their accounts. Additionally, dealing with these incidents takes us a great deal of time - time that could have been better spent helping players with genuine problems.
We have treated this incident with great lenience. All that has happened at this stage is every individual involved has been warned and had their account marked for future reference.
Future violations may not be treated with the same lenience. Please inform your alliance to cease this activity at once or risk action being taken against their accounts.
If you wish to dispute this, do not reply to the EVE mail. Instead, file a petition.
Best regards, GM Bunyip The EVE Online Customer Support Team
HERE I FIXED YOUR PROBLEM!!
It deserved caps :) |

Alpheias
Euphoria Released Verge of Collapse
1509
|
Posted - 2012.10.25 18:59:00 -
[38] - Quote
RAZOR Alliance Putting that razor to the wrist since 2005... I'd kill kittens and puppies and bunnies I'd maim toddlers and teens and then more |

usrevenge
Enlightened Industries Test Alliance Please Ignore
3
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Posted - 2012.10.25 19:43:00 -
[39] - Quote
Bruceleeng wrote:GM Homonoia wrote:[...] In a fleet fight you should simply have auto-reject enabled [...] Best. Gaming. Experience. Ever. This decision is bad and the GM team should feel bad about taking it. One needs to be able to get convos from scouts, fcs, spies, etc. during a fleet. What you are suggesting is a work-around. I know another work-around for this problem. Don't play EvE.
they should have auto reject BASED ON STANDING. |

Sharon Tate
Cutting Edge Incorporated RAZOR Alliance
10
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Posted - 2012.10.25 19:44:00 -
[40] - Quote
And this response surprises people?
It's entertaining, however, to watch the subtle shift from "our logs show nothing" to "our logs show stuff but tough cookies, you're still not getting your crap back".
C'mon, people.
You'll have better luck setting up a controlled test with a 100 people convo spamming someone running log server and logging a bug. I doubt CCP will do anything about it though. |
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Tiberu Stundrif
Mercurialis Inc. RAZOR Alliance
19
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Posted - 2012.10.25 19:58:00 -
[41] - Quote
GM Homonoia wrote:As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed.
Thanks for completely ignoring the majority of my post and instead write a canned response. We have GM responses which say very clearly that this is an exploit and ships have already been reimbursed because of it.
I highly suggest the GM team actually sit down, grab a coffee and speak to each other about this instead of sending all sorts of mixed messages and responses.
In dealing with the WV- incident, CCP GMs have given VERY different responses to what has been posted here.
I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
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Alpheias
Euphoria Released Verge of Collapse
1509
|
Posted - 2012.10.25 21:09:00 -
[42] - Quote
Tiberu Stundrif wrote:
I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
What part of requesting a /and/ opening a conversation is considered a game mechanic? I'd kill kittens and puppies and bunnies I'd maim toddlers and teens and then more |

Vellamo Lyr
Dreddit Test Alliance Please Ignore
10
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Posted - 2012.10.25 21:16:00 -
[43] - Quote
Hypocritical, last summer this happened when DBRB told us to spam a chimera pilot on the 319 undock.
We were warned by a GM, we knew this would happen. I don't understand the sudden surprise and uproar. |

Alpheias
Euphoria Released Verge of Collapse
1509
|
Posted - 2012.10.25 21:27:00 -
[44] - Quote
If anything, CCP should slightly tweak the auto reject so anyone who isn't in your contacts, your corp or alliance gets blocked, if that is what you ticked in the settings menu. I'd kill kittens and puppies and bunnies I'd maim toddlers and teens and then more |

James Amril-Kesh
RAZOR Alliance
1084
|
Posted - 2012.10.25 21:41:00 -
[45] - Quote
Alpheias wrote:Tiberu Stundrif wrote:
I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
What part of requesting a /and/ opening a conversation is considered a game mechanic? Um, all of it? http://themittani.com/features/local-problem
A simple fix to the local intel problem |

Alpheias
Euphoria Released Verge of Collapse
1509
|
Posted - 2012.10.25 21:47:00 -
[46] - Quote
James Amril-Kesh wrote:Alpheias wrote:Tiberu Stundrif wrote:
I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
What part of requesting a /and/ opening a conversation is considered a game mechanic? Um, all of it?
Now you are just splitting hairs. Game mechanics is for example how your ship interacts with other ships on grid.
A user who tells his or her EVE client to send a request to open up a chat window with player XYZ is not a game mechanic, no amount of how many times you say it is or how much you wish it was so you could have some legitimacy to your claim that it is a exploit. I'd kill kittens and puppies and bunnies I'd maim toddlers and teens and then more |

Major Annoyance
Decadence. RAZOR Alliance
6
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Posted - 2012.10.25 22:08:00 -
[47] - Quote
GM Homonoia wrote:Customer support is making this post to clarify a specific type of case and our policies regarding that type of case. Recently we have seen a rise in reimbursement requests on the grounds of a conversation spam exploit.
Is this an exploit? No, it is not an exploit and we will not be reimbursing any losses on the grounds of conversation spam.
To clarify this point, this used to be an exploit, but the conditions that caused it to be an exploit were fixed a while ago. In the past a conversation request would generate a popup that would take focus within the game client and would not let you continue to play until you made a decision on the request. However, currently the popup will not lock you out of the rest of the game and it will not grab focus. You can ignore the request and keep playing the game. There is also an option to automatically decline any conversation requests sent your way.
This is simply wrong. None of the people who were convo-spammed, were able to activate or deactivate any modules or to click into space or overview to align into the force field. BTW: even with auto-reject set to on, the requests reach the client and at least cause lag. Technically, this is a DDoS attack on a player's client.
The spammers have been warned by GM Bunyip for exploit usage (as everyone can read on evenews24, October 11th) and one of the carrier pilots (a member of my corp) has been reimbursed by Senior GM Nova - although he refuses to reimburse the other pilots who died in exactly the same way. So who is right now? You or them? |

Chiimera
Roving Guns Inc. RAZOR Alliance
1
|
Posted - 2012.10.26 01:59:00 -
[48] - Quote
Just to get to this stage where CCP acknowledges there mightGäó still be a problem has taken hours over months on petitions, and being screwed around by GM's. It's about time GM's actually started looking into problems instead of hiding behind the EULA.
What do I mean by the EULA? If you publish conversations between yourself and a GM, under the EULA they are entitled to ban your account and can go as far to completely delete accounts. This gives the GM's the ability to give whatever half assed response they want and then ban you if you make it public that they are screwing you around.
While it is a great strategy to use canned responses that are somehow indirectly related to a very specific issue in the first instance just to make sure that a player is serious about their petition it shows that the GM's are lazy and can get away with whatever they want regardless of the amount of damage it does to the reputation of the game and company. This is a "death by a thousand cuts"
So, GM's stop telling the players (who by the way, their subscriptions pay your wage) that you are not going to reimburse things because you have not confirmed convo spamming. Tell the players you are still investigating. I have watched as some players were given canned responses, ignored for long amounts of time, reimbursed and then banned for 3 days (poor guy) and all while your GM's were telling us there was no grounds for reimbursement you told our opposition that they had been caught, you even used the term "EXPLOIT" in the message. |

Aranth Brainfire
Ars ex Discordia Test Alliance Please Ignore
0
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Posted - 2012.10.26 03:57:00 -
[49] - Quote
I consistently regret visiting these forums.
GM Homonoia, kudos to you for your efforts in responding and my condolences for any brain damage you may suffer after reading this thread.
Posters with speculative accusations with no basis in reality and an inability to follow basic logic... please go. |

James Amril-Kesh
RAZOR Alliance
1086
|
Posted - 2012.10.26 05:01:00 -
[50] - Quote
Aranth Brainfire wrote:Posters with speculative accusations with no basis in reality and an inability to follow basic logic... please go. And who exactly are you referring to? http://themittani.com/features/local-problem A simple fix to the local intel problem |
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Silk daShocka
Greasy Hair Club
50
|
Posted - 2012.10.26 06:56:00 -
[51] - Quote
"For example, in fleet engagements we do not reimburse for any reason; we punish people abusing our systems, but we do not reimburse because there is no way to do so fairly." -GM Homonoia
"Hi there, Senior GM Nova here.
I have been looking over this case with Senior GM grave and we have decided to reimburse your ship. As a general rule, we are very reluctant to reimburse when it comes to player versus player combat. In your case it is apparent that you had no chance of activating any modules or issue any commands during the time you were being "chat spammed," you were essentially prevented from playing the game. This is partly due to an oversight in the game design where the chat windows take precedence over other activity.
The ship has been returned to your hangar in [redacted] and the insurance payout retracted.
There is an option in-game to block all chat invites. We strongly suggest you use that option.
Rest assured that we take this very seriously and we have taken action against those involved. Hopefully this incident will not detract from the enjoyment of playing EVE Online.
Best regards,
Senior GM Nova"
"Greetings, GM Bunyip here.
This is an official warning that a large number of your alliance members have been caught exploiting the chat invite system to gain an unfair advantage in PvP.
They have been confirmed as exploiting by sending multiple chat requests to characters in an effort to give themselves an advantage. This incident occurred on 2012.10.02, from 10:40:00 onwards, in the WV-0R2 system.
Note that exploiting in such a way is against the EULA and Terms of Service, and could ultimately result in action being taken against their accounts. Additionally, dealing with these incidents takes us a great deal of time - time that could have been better spent helping players with genuine problems.
We have treated this incident with great lenience. All that has happened at this stage is every individual involved has been warned and had their account marked for future reference.
Future violations may not be treated with the same lenience. Please inform your alliance to cease this activity at once or risk action being taken against their accounts.
If you wish to dispute this, do not reply to the EVE mail. Instead, file a petition.
Best regards,
GM Bunyip"
There's a serious lack of consistency in your PR. One minute it's an exploit, the next it isn't. One minute it's fair to reimburse, the next it ins't.
Hopefully your CS team can learn something from this. |

Chiimera
Roving Guns Inc. RAZOR Alliance
1
|
Posted - 2012.10.26 07:02:00 -
[52] - Quote
T-Minus 3 minutes till the last post gets ISD'ed
|

Challu Ni
The Graduates RAZOR Alliance
0
|
Posted - 2012.10.26 08:10:00 -
[53] - Quote
Hi GM Homonoia,
It's really not that hard to test. In the instance in question, a significant portion of 150 ships convo spammed an individual, causing the client to become unresponsive, irrespective of whether auto-reject was set on or not. Surely that can be replicated by the thin clients you have? There was no lag in system at that time (let alone no tidi..) and all the fire was one way. I imagine this load profile is also available from your logs?
This has been a rather frustrating process dealing with the canned responses in petitions where the canned response had nothing to do with what was being discussed. Heck, the only consistent thing has been the inconsistency, when it comes to this issue. And now you've gone ahead and decided that the infraction is punishable, but the damage caused by the infraction is not.
Truly unfortunate. |
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GM Homonoia
Game Masters C C P Alliance
961

|
Posted - 2012.10.26 09:20:00 -
[54] - Quote
Tiberu Stundrif wrote:GM Homonoia wrote:As posted earlier in the thread, the claim that it produces significant lag is still under investigation. Right now it is not allowed because it is spam, just like repeatedly EVE mailing someone is spam and not allowed. Thanks for completely ignoring the majority of my post and instead write a canned response. We have GM responses which say very clearly that this is an exploit and ships have already been reimbursed because of it. I highly suggest the GM team actually sit down, grab a coffee and speak to each other about this instead of sending all sorts of mixed messages and responses. In dealing with the WV- incident, CCP GMs have given VERY different responses to what has been posted here. I'm tired of this political crap CCP thinks will solve its problems while it tries to fix a broken mechanic.
I did have a sit down with the GMs in question. They made a mistake. This can happen as GMs are human too. That particular case is part of the reason that we made this particular announcement. Senior GM Homonoia | Info Group | Senior Game Master |
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GM Homonoia
Game Masters C C P Alliance
961

|
Posted - 2012.10.26 09:27:00 -
[55] - Quote
Major Annoyance wrote:GM Homonoia wrote:Customer support is making this post to clarify a specific type of case and our policies regarding that type of case. Recently we have seen a rise in reimbursement requests on the grounds of a conversation spam exploit.
Is this an exploit? No, it is not an exploit and we will not be reimbursing any losses on the grounds of conversation spam.
To clarify this point, this used to be an exploit, but the conditions that caused it to be an exploit were fixed a while ago. In the past a conversation request would generate a popup that would take focus within the game client and would not let you continue to play until you made a decision on the request. However, currently the popup will not lock you out of the rest of the game and it will not grab focus. You can ignore the request and keep playing the game. There is also an option to automatically decline any conversation requests sent your way.
This is simply wrong. None of the people who were convo-spammed, were able to activate or deactivate any modules or to click into space or overview to align into the force field. BTW: even with auto-reject set to on, the requests reach the client and at least cause lag. Technically, this is a DDoS attack on a player's client. The spammers have been warned by GM Bunyip for exploit usage (as everyone can read on evenews24, October 11th) and one of the carrier pilots (a member of my corp) has been reimbursed by Senior GM Nova - although he refuses to reimburse the other pilots who died in exactly the same way. So who is right now? You or them?
This has been discussed and the GMs in question made a mistake. They were acting on out of date knowledge. Mistakes happen and GMs are not perfect. This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules. Senior GM Homonoia | Info Group | Senior Game Master |
|

Xolve
Amok. Goonswarm Federation
1178
|
Posted - 2012.10.26 11:38:00 -
[56] - Quote
GM Homonoia wrote:It is not allowed because it is spam. However, no one should lose a ship specifically because of this. In a fleet fight you should simply have auto-reject enabled. Even if you have not, you will receive 1 popup that does not grab focus and does not prevent you from controlling your client normally. Simply ignore it.
So just for clarifications sake- when was the last time YOU were convo'd by 2-300 people on a non-reinforced node at 10% Time Dilation?
Even with blocked convo's from unknown pilots, and auto-reject on pilots were either coincidentally white screening, OR getting the conversation windows anyway. I would dare say that investigating the issues surrounding claims made by players before making a post attempting to clarify the 'hows and whys' would probably restore a fair amount of the player bases faith in the GM Community.
No offense, but it's pretty scary when 'Game Masters' of any level fail to understand even the basics of the game they represent. The overwhelming amount of 'cut and paste' responses the last year or so has left most of us pretty lackluster; and it should be pretty telling when the majority of experienced players submit their first petition with a request to escalate to a Senior GM. Inappropriate signature removed. Navigator. |

Gianna Micheals
Garoun Investment Bank Gallente Federation
0
|
Posted - 2012.10.26 12:13:00 -
[57] - Quote
TLDR.... CFC cry to ccp about loosing ships to one of their very own tactics.. CCP say HTFU CFC cry more
LOL! |

Chiimera
Roving Guns Inc. RAZOR Alliance
2
|
Posted - 2012.10.26 12:15:00 -
[58] - Quote
Gianna Micheals wrote:TLDR.... CFC cry to ccp about loosing ships to one of their very own tactics.. CCP say HTFU CFC cry more
LOL!
You're a ****** if you think this thread is only about convo spam. |

Major Annoyance
Decadence. RAZOR Alliance
7
|
Posted - 2012.10.26 12:30:00 -
[59] - Quote
GM Homonoia wrote:This has been discussed and the GMs in question made a mistake. They were acting on out of date knowledge. Mistakes happen and GMs are not perfect. This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules.
If you have discussed this, then why don't you post the result along with the reasons for your decisions?
GM Homonoia wrote:This is also the point where I have to remind people that you are not allowed to share GM responses as that is considered to be a private communication between CCP and that individual. We always try to be lenient, but if this sort of thing starts to cause undue unrest we may end up having to enforce those rules.
Is this meant to be a threat against me? |

Gianna Micheals
Garoun Investment Bank Gallente Federation
0
|
Posted - 2012.10.26 12:34:00 -
[60] - Quote
Sorry, i do apologise, i read the thread tittle as "conversation spam"........
However, on topic, it would probably help you guys if you maintained some form of consistency within your argument..... how many people do you believe you were "convo spammed" by? i see it differs between "most of a 150 man fleet" to "2-300"
Also (although i know pictures and screenies etc are all admissible from the court of CCP) has anyone actually got any screenshots of the alleged incident? it seems like there is a lot of hurf blurf about an incident where CCP's log's show very little...its not as if CFC have ever tried to game the system before?
I think you got this one right CCP, well done guys :)
CFC = LOL! |
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