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Thread Statistics | Show CCP posts - 2 post(s) |
MarkX
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Posted - 2005.07.27 06:18:00 -
[1]
In all the other MMORPG's I have played, if a problem occurs with a server, downtime, or a queue has to be installed; the company offers each and every player 1 day free, automatically added to their account. This is nice, because it shows the company realizes they have paying customers and cant just keep apologizing when things go wrong...
*hint hint*
Besides the server crash for 2+ hours today, we have to wait for hours upon hours after patches, hotfixes, etc. You cannot do this when customers pay $17.95 a month (Canadian). Please do not delete this post, and respond.
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SpaceDrake Storyteller
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Posted - 2005.07.27 06:25:00 -
[2]
While CCP owes us nothing (it states in the EULA that downtime may occur at any time, and if you know anything about the MMOG business, you know server troubles from time to time are par for the course), I am starting to think a little bit of recompense for all the trouble would be a good "we do care" move. I've had no connection problems, but I know a lot of other folks are tearing their hair out.
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What good are actions if there's no one to tell the tale afterward?
Player of the character "Lucca Deradi." Former player of "Andre Ricard." |
GrendelPrime
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Posted - 2005.07.27 06:29:00 -
[3]
So let me get this straight... you want 24 free hours, because you couldn't find anything else to do for "2+" hours??...
k... 
Yeah server crashes suck... but then again so does coming to the fourms DEMANDING a free day for your 2 or so hours lost. CCP has given out free days in the past, and I'm sure they will do so again if the situation warrents it. Until then, go read a book or something, jeesh...
"Though you may die, do not give up your honor"
-- Miyamoto Musashi
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poisoner orbius
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Posted - 2005.07.27 06:43:00 -
[4]
Well loosing few hours of gameplay doesnt seem to be so bad but when your skill is just going to end and server crashes for 3 hours... then you really hate ccp. At least I do.
"We apologise for any inconvenience." Buahahahahaha
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Omber Zombie
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Posted - 2005.07.27 06:50:00 -
[5]
Hey MarkX, how about you pay for the expansions (which you currently get for free) and then you may get your free day for the 2hours of lost gameplay.
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I have a blog
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infused
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Posted - 2005.07.27 07:04:00 -
[6]
 Originally by: Omber Zombie
Hey MarkX, how about you pay for the expansions (which you currently get for free) and then you may get your free day for the 2hours of lost gameplay.
I hate people who say this.
Just because they offer free expansions does not mean they don't need to compensate for server outages and downtime.
[World Domination]
[Patch 3366-3538: Mirror Here] |
Blind Fear
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Posted - 2005.07.27 07:14:00 -
[7]
They can keep their 40 cents if they can fix the ******* EVEmail.
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w0rmy
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Posted - 2005.07.27 07:14:00 -
[8]
Originally by: Omber Zombie
Hey MarkX, how about you pay for the expansions (which you currently get for free)
Sure, as soon as they work right.
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Jherek Cornelian
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Posted - 2005.07.27 07:16:00 -
[9]
what the hell is anyone going to do with 1 free day. 1 free week would make no difference to anyone either. If you decide to leave the game you are hardly going to wait until you've had your free day.
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Jebidus Skari
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Posted - 2005.07.27 07:20:00 -
[10]
Edited by: Jebidus Skari on 27/07/2005 08:09:31
Edited coz I don't play this game enough nowadays to care 
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Danton Marcellus
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Posted - 2005.07.27 07:26:00 -
[11]
Originally by: Jherek Cornelian
what the hell is anyone going to do with 1 free day. 1 free week would make no difference to anyone either. If you decide to leave the game you are hardly going to wait until you've had your free day.
Skills trained for a full day would be the way to go about this if anything. Myself I'm past being bothered.
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fras
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Posted - 2005.07.27 07:26:00 -
[12]
as i said before inanother post if they gave ya free days every time the servers went down/ couldnt play/rebooted whatever. youd be playing for free. you know how many times someone was not able to train a skill because the game wasnt running properly and lost maybe 8 or 9 hours because they had to leave
. they generously from time to time credit time/a day. maybe they keep a little clock somwhere. every time something happens they click on the clock and when it gets to 24 hours worth we get a free day or they toos a coin who know. they would never say anyways
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Fellhand
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Posted - 2005.07.27 07:43:00 -
[13]
Free day is pushing it. CCP generally offer an apology if the server's are down for any length of time. It would be a nice goodwill gesture to reimburse lost in-game stuff when the server's go down unexpectedly though.
_______________________________________________
There is no such thing as too much cynicism
Flame me if you wish, I laugh with scorn at threats...
Beware of geeks bearing gifs
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Arcticblue2
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Posted - 2005.07.27 08:48:00 -
[14]
Actually earlier they used to give free days when they had problems, but honestly they don't need to do so if they don't feel like it.
Their Eula clearly states that.... and btw I don't think CCP should give that but if they do then thanks  but atleast I managed to find something else to do while the servers where down....
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"When I was a child, I spoke as a child, I felt as a child, I thought as a child: now that I am become a man, I have put away childish things."
1 cor. 13:11 |
Omber Zombie
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Posted - 2005.07.27 08:51:00 -
[15]
Originally by: infused
Just because they offer free expansions does not mean they don't need to compensate for server outages and downtime.
I agree, but a 2hour outage does not mean a free day. What we have gained in free content and game upgrades far outweighs the loss of 2 hours of gameplay, or if you want to be pedantic, maybe 12hours all up of lost gameplay due to instability.
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I have a blog
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Zaldiri
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Posted - 2005.07.27 08:52:00 -
[16]
Edited by: Zaldiri on 27/07/2005 08:52:18
Great! for me eve has never been smoother than over the last few days (yes I'm very lucky ). And on top of this people want to give a free day too.
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Fellhand
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Posted - 2005.07.27 08:55:00 -
[17]
Last time I remember a real stability problem was shortly after the first big Exodus patch when the servers were crashing every ten minutes for a full day and a half. We actually did get a free day then.
To be honest, the clause in teh EULA should be considered CCP covering their own backsides. No, they are not legally obligated to provide free days when there are massive problems but as a general industry standard and to avoid hacking off even loyal customers, they should (and generally do).
On the other hand, an outage of a couple of hours is "go watch a movie" time, not a real problem.
_______________________________________________
There is no such thing as too much cynicism
Flame me if you wish, I laugh with scorn at threats...
Beware of geeks bearing gifs
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Vernichtungsengel
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Posted - 2005.07.27 09:06:00 -
[18]
the only time i ever remember recieving a free day's play was because they prolly did 'owe' us it,
back in early retail some ppl thought it would be a cool idea to manufacture isk :o, we had a server rollback of 24hrs meaning those ppl who had played that day and made alotta legit money (me, well my other account, trading the whole day) lost all their money that day and lost alot of RL time playing for a day without actually getting any 'benifit' from it, they may of been unable to play other days in the week also.
but i have no problems loosing training time, game time, even if it has to be upto 24hrs for a complete fix, yes a little bit of warning woulda been useful however, i have lost days / weeks / months (in th case of my other account) of training time in the past because of RL problems.
Vernichtungsengel - 'Angel Of Death'
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Pagefault
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Posted - 2005.07.27 09:09:00 -
[19]
Originally by: MarkX
In all the other MMORPG's I have played, if a problem occurs with a server, downtime, or a queue has to be installed; the company offers each and every player 1 day free, automatically added to their account. This is nice, because it shows the company realizes they have paying customers and cant just keep apologizing when things go wrong...
In any other mmorpg i payed for every single expansion. In eve i just set a long skilltraining and take a day or two off.
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CHIKA QRE
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Posted - 2005.07.27 09:11:00 -
[20]
I know a guy who got his 14 days free account and during that time he was stuck 3 times, expirienced downtimes for longer then several hours even on weekends.
You think he will switch to a paying customer?
CCP owes us nothing in legal way... but that is not the only way. It is one thing to adapt to missile changes and completely another thing to adapt to servers being down and char being stuck most of the time.
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Atraxy
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Posted - 2005.07.27 09:15:00 -
[21]
Its true CCP doesnt have to do anything of the sort and they can turn around and say hard luck. But then its also true that this blows from a customer relations point of view, if you add up all the hours that you have lost in total due to downtime server crashs getting stuck rollback, downtime taking longer than it should etc.. then it all adds up. I play a lot of MMORPG's and some companys do give back time lost (blizard for example) but there are a lot that dont.
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Kuolematon
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Posted - 2005.07.27 09:17:00 -
[22]
... and this is why I play WoW 
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My opinions aren't my corporations opinions.
"I troll, therefor I am!" //\\ Suomi-Finland-Perkele asennetta! |
Neon Genesis
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Posted - 2005.07.27 09:53:00 -
[23]
Was there need to start a thread over a day? 
__
There, i just contributed nothing to your thread
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Sobeseki Pawi
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Posted - 2005.07.27 09:56:00 -
[24]
CCP credits accounts when there is undue outages lasting overlong. 2 hours down is by no means bad...now 12+...
~Sobe
Captain Cutie, Razor's Kiss
Combat Pilot and looking for a corp? Check AGSYN out here |
Jebidus Skari
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Posted - 2005.07.27 10:11:00 -
[25]
Originally by: Kuolematon
... and this is why I play WoW
You must be playing a differant WoW
World servers crash frequently, instances lag and crash (after an hour spent looking for a group  )
The devs NEVER communicate to their playerbase and make catastrophic class decisions, introduce bugs that severely affect gameplay then leave them till the next monthly patch where they get replaced by differant ones.
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W0lverine
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Posted - 2005.07.27 10:16:00 -
[26]
Originally by: Omber Zombie
Hey MarkX, how about you pay for the expansions (which you currently get for free) .
ok here it goes again: you Pay Every month to play this game, so How can you call it free expansioN? get a clue dude
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Astarte Nosferatu
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Posted - 2005.07.27 10:22:00 -
[27]
I demand that CCP gives me a Tissue II BPO!
And perhaps a C00k13 II BPO while they are handing out gifts to the whiners anyways.
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Member of the [23]
Follower of the Blood Revolution.
Sani Sabik. |
Keta Min
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Posted - 2005.07.27 10:30:00 -
[28]
omg during those 2 hours i found out that this 'outside' people keep talking about is real!! it rocks you guys should try it! thank you CCP without that downtime i would have never known about it.
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Tsavong Lah
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Posted - 2005.07.27 10:31:00 -
[29]
Hmm, let's look at the choices:
1) CCP decide to give everyone a free day. No-one really notices much as the money comes out of their account automatically in 95% of cases.
2) CCP decides that the $30k they'd lose on giving a free day would be better spent calling in some IBM server architecture consultants and getting some more fault-detection equipment.
*Tsavong Lah chooses number 2.
Selling Bustards, Impels, Crystalline Carbonide. Contact me!
Also, we're recruiting - Join OTO! |
Omber Zombie
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Posted - 2005.07.27 10:35:00 -
[30]
Originally by: W0lverine
Originally by: Omber Zombie
Hey MarkX, how about you pay for the expansions (which you currently get for free) .
ok here it goes again: you Pay Every month to play this game, so How can you call it free expansioN? get a clue dude
hahahahhahahahahhahahahahahhahahahahahah
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I have a blog
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