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Author	Thread Statistics \| Show CCP posts - 12 post(s)
Sergeant Acht Scultz School of Applied Knowledge Caldari State 618	Posted - 2013.02.25 14:42:00 - [31] - Quote Can we get an update on what's going on please? It's already quite annoying as bug, so a little update on what's going on would be nice. In my case this freeze stuff and stupid losses because of it is quite old (see my first posts on Windows8 thread). Makes months I'm actually paying my subs just to change my skill que and doing nothing but little anoms in high sec my ship can handle if I get another client crash or monster freeze. removed inappropriate ASCII art signature - CCP Eterne

CCP Mankiller C C P C C P Alliance 215	Posted - 2013.02.25 17:02:00 - [32] - Quote We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all... We have an idea what might be going on there, but I need your help to prove it: So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary? IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot!

Shuin Pa Ministry of War Amarr Empire 1	Posted - 2013.02.25 17:16:00 - [33] - Quote CCP Mankiller wrote: We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all... We have an idea what might be going on there, but I need your help to prove it: So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary? IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot! http://i.imgur.com/rCWVnDi.jpg Screenshot the highlighted exe is the failed client EDIT: sorry it's a little early in the morning and I jumped the gun. I already had this screenshot saved. This was taken a few minutes after. 32bit win7 I'll leave the next one longer to see if it increases.

CCP Vertex C C P C C P Alliance 169	Posted - 2013.02.25 17:57:00 - [34] - Quote It would also be helpful to know if you are running any osftware that overlays graphics on top of the EVE client i.e. Mumble or xFire as this software has been known to crash the games that it overlays. CCP Vertex-á \| -áArt Quality Assurance-á \|-á Team Trilambda http://wiki.eveonline.com/en/wiki/Bug_reporting

Shuin Pa Ministry of War Amarr Empire 1	Posted - 2013.02.25 18:16:00 - [35] - Quote no other software running. no mumble, xfire usually not even IE.
Sergeant Acht Scultz School of Applied Knowledge Caldari State 618	Posted - 2013.02.25 18:36:00 - [36] - Quote CCP Mankiller wrote: We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all... We have an idea what might be going on there, but I need your help to prove it: So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe 32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary? IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot! When I first installed Win8 started immediately to have this stuff going on, some times more some less. Obviously I started to check where this crap could come from, used Guru and other OC benchs to figure if my issue could come from whatever hardware incompatibility etc and all I had was an obvious "less good" note for the I5-750 Lynnfield compared to rest of hardware, still it was definitively not hardware issue. Then looked at software/drivers and isp (I think they really hate me now) everything updated and clear. Now I get to the part you're looking for, since I've ran everything I could as test. There's this little program named Speccy (yeah them again, I love those Piriform dudes), this tool gives you instantly all the information you need about the CPU use, temperature and Mem use. Here you go for the nice part when I got my last "big" freeze. I quickly got to my speccy/task manager windows, the info I could read on is the following: Exe.exe stuck at 47% CPU use (not going up and down but fix) from total 57+ , this is huge on top of making your CPU look like a barbecue. Memory was stuck at 450Mo (from 12GO physical) Simply by staying dock at station without moving whatever, and in windowed mode, CPU use bounces from 9 to 47% while memory stays stuck at 450Mo +/- 20%. This test belt was done a few minutes ago in 0.5 40 dudes in local EDIT: just like you guys can see on Shuin Pa screen shot it's not memory the problem, while this one stays stuck under 1G it's CPU use that gets really really mad and CPU temperature can get over 90-¦ (happened to me several times) removed inappropriate ASCII art signature* - CCP Eterne
Sergeant Acht Scultz School of Applied Knowledge Caldari State 618	Posted - 2013.02.25 18:39:00 - [37] - Quote CCP Vertex wrote: It would also be helpful to know if you are running any osftware that overlays graphics on top of the EVE client i.e. Mumble or xFire as this software has been known to crash the games that it overlays. No overlay for me. removed inappropriate ASCII art signature - CCP Eterne
Kallehd Deep Core Mining Inc. Caldari State 7	Posted - 2013.02.25 19:21:00 - [38] - Quote @ CCP Vertex About the logserver, got two questions. Since I'm using two clients, does a single log server allow for multiple clients to attach to it or do I need to start up two instances of the logserver? Can you provide a simple step by step if a single log server won't sufice? Is there any way to have the log server generate the dump you want to a disk file automatically through command line arguments? If so I can create a batch file to run the log server and then the client and saves me all this trouble "setting up shop" Also, this shouldn't be too hard to reproduce. From what I've been reading, most people are getting crashes around ice belts, which are heavy on activity (in highsec). So I'd say you actually need to have someone mining Ice, preferably with a busy ice belt, with multiple clients at the same time to reproduce this with any kind of sucess rate. I know it sucks as it's boring, but at least you can actually code while it mines away! Anyway, going to have another go with the log server enabled and see if I can catch a freeze.
Mexan Caderu Garoun Investment Bank Gallente Federation 28	Posted - 2013.02.25 20:12:00 - [39] - Quote Was trying to capture a client freeze on the Logserver ... only to have the logserver application to freeze and become unresponsive 2 hours into the game ...
Celess Firuda Brutor Tribe Minmatar Republic 0	Posted - 2013.02.25 20:42:00 - [40] - Quote I have strange freezes of one random client while running my 5 clients on one PC since the Retri 1.1 patch. Machine: Win7 64bit (fully patched up) Q6600 @ 4x 3.2 Ghz 4 GB RAM Radeon HD 4870 Settings: All graphic settings are minimum. All Clients are using "fixed window" mode and I ALT+TAB between them to quick control. Occupation: Ice Mining in a system with about 30-40 pilots (15-20 in belt). Fleeting with one 1 orca booster. What I could find out so far: Only one clients freezies at one time. It still mines and runs smooth in the background (no big leaps in the depending EXE-process CPU or memory usage). It still gets ice in the ore hold (have them when I relog). But I am suddenly not able to "open" the client's window anymore. Process Manager says, the program is not responding. ALT+TAB and hold down keys show me the last picture before it "freezed" but no actual one. When I let the key go, it jumps back to my last working client. Clicking to its task or any other way trying to enter the windows, just won't "let me in" the fixed window. It just looks like the part "activating" or controls the window is stuck. Client itself runs fine in the background. Somehow, some clients are more addicted to the bug than others (2 never freezed so far, one is mostly freezing every time). Couldn't find out any difference between them in the settings that could be the reason for that. Crash occurs randomly every 10 mins up to 2 hours. Wating over 30 mins didn't unfreezed the client. The freezies occur even without docking (while only being at space with all clients - if somehow this info may help). Due to the fact that the windows just didn't react, I get no error, no log or something. I just have to end the process and relog again.
MainDrain 7th Deepari Defence Armada 151	Posted - 2013.02.25 21:31:00 - [41] - Quote CCP Mankiller wrote: We are actively investigating this issue, but our biggest problem is that we cannot reproduce this freeze in-house at all... We have an idea what might be going on there, but I need your help to prove it: So the next time you get this freeze, can you please leave it for a few minutes and then open the Windows Task Manager, go to the "Processes" tab and look for a process "ExeFile.exe *32"? When you have found it, keep an eye on the memory consumption. What I'd like to know is: does it go up and up and up? And does it stop finally at the ~4GB boundary? IF "exefile.exe" has reached this boundary I would like to get a screenshot of your task manager and the client log files! That would help us a lot! Does it help that the only time ive had this is when ive actually been in a fleet? A large number of disconnects and freezes seemed to occured at the same point in my incursion fleet on saturday and sunday. (couldnt Bug report at the time due to actually trying to log in to save my ship!)
salesman844 Double Income No Kids Yet Exhale. 1	Posted - 2013.02.25 22:44:00 - [42] - Quote I can confirm this as well on my and friends behalf: My setup: Operating system: Win 7 Ultimate 64bit Graphics Card: AMD Radeon HD7850 Driver Version: Catalyst 13.1 CPU: i7-3770 Memory: 16gb Clients: 4 Friends setup is the same but different socket intel CPU and Nvidia GPU. No overlays or any unusual software. Never crashed before ret 1.1.1 (or maybe 1.1.2) and now crashes at the rate 1 crash/freeze per hour per computer. Will try to log but i have to say that when my triage carrier crashes its not logs or screenshots i'm thinking about. P.S. all the crashes happened in the fleet as well.
Kallehd Deep Core Mining Inc. Caldari State 7	Posted - 2013.02.25 22:48:00 - [43] - Quote Need to know if a single log server will log the entries from both clients? I had a crash tonight, but not from the client I started with the logserver. If not, you guys need to tell us how to get the log server running for each of the clients as this is like a lottery, where you log one client and the other crashes. Takes too long and I'd like to get this solved faster instead of slower :) Thanks CCP Vertex / Mankiller ? EDIT: In case the log server saves data from all clients started after it, I saved the workspace where it happened ... so depending on the answer to the above question, I may or may not have a log server dump from the client freeze.

CCP karkur C C P C C P Alliance 2030	Posted - 2013.02.25 23:50:00 - [44] - Quote Kallehd wrote: Need to know if a single log server will log the entries from both clients? I had a crash tonight, but not from the client I started with the logserver. If not, you guys need to tell us how to get the log server running for each of the clients as this is like a lottery, where you log one client and the other crashes. Takes too long and I'd like to get this solved faster instead of slower :) Thanks CCP Vertex / Mankiller ? EDIT: In case the log server saves data from all clients started after it, I saved the workspace where it happened ... so depending on the answer to the above question, I may or may not have a log server dump from the client freeze. I believe it works for both clients, but CCP Vertex / Mankiller might want to confirm that. CCP karkur \| User Interface Programmer \| Team Pony Express \| @CCP karkur

The One Neo Black Jack Mining Industries 1	Posted - 2013.02.25 23:58:00 - [45] - Quote I have this issue and i'm posting my info here as requested: CPU: AMD 6-core FX-6100 3.3 GHz / core GPU: 2 x Ratheon 6670 Drivers: Catalyst version 12.8 (13.1 update caused the need for a windows system restore) Mem: 8 GB 1600 mhz DDR3 OS: Windows 7 64 bit my game doesn't just freeze for a few seconds when it does... it freezes until i press the reset button on the computer... i play plenty of other games and this only happens wtih eve i don't have photobucket and don't see a picture attachment option so i'll list my settings Display: Fullscreen Resolution 1376x768 UI Scaling 100% interval: intermediate (skipping to graphic content settings) Anti-aliasing: disabled All others: High
Tetania Wildly Inappropriate Goonswarm Federation 24	Posted - 2013.02.26 00:01:00 - [46] - Quote Sent bug report #154289 no crash dump tho so not sure how much help it will be in narrowing this down. I'll try and remember to start eve with logserv in future.
Shuin Pa Ministry of War Amarr Empire 1	Posted - 2013.02.26 04:04:00 - [47] - Quote Original post updated with requested screen shots of the task manager.
Jerculees Common Minerals 1	Posted - 2013.02.26 04:28:00 - [48] - Quote Jerculees wrote: I have been getting greyscreen lockup on 2 different computers. Have set up minidump and logserver on one now but haven't played since: Computer 1 OS: Windows 7 64-bit Professional GPU: nVidia Geforce GTX 480 Driver Version: 306.97 Number of Clients: 2 RAM: 12GB Storage drives: Intel 160GB X25-M SSD CPU: Intel i7-920 One or the other account greyscreens about once per 30 minutes, but stays online for at least 1 hour so far after greyscreen. One account is a freighter pulling ore from an Orca fleet hangar. The second is just a mining boost Orca sitting stationary in an asteroid field. Fleet hangar is used by mining ships to store ore while Freighter removes ore. The Orca stays available and providing boosts and fleet hangar even during greyscreen. Computer 2 OS: Windows 7 64-bit Ultimate GPU: nVidia Geforce GTX 680 x 2 (non-SLI) Driver Version: 314.07 Number of Clients: 5 RAM: 32GB Storage drives: Samsung 840 120GB SSD (boot), Mushkin Chronos 240GB SSD x 3 in RAID0 (game install) CPU: Intel i7-3770k One account runs on 27" monitor using 680-1 card, four accounts run on 24" monitor using 680-2 card. Various of the four accounts greyscreen once per 25 minutes. These are mining ships that continue to mine and stay logged on even after greyscreen. Only 1 account seems to greyscreen at a time so far. I will provide updates from logserver and minidump as more crashes occur. @CCP Whoever, if you want to see what a greyscreen lockup looks like: 1) Start up an eve client. 2) Start the snipping tool built into Windows 7 3) Do a NEW rectangular snip. The screen will haze over white/gray and everything will stop moving but is still running in the background. That is exactly how this greyscreen freeze looks when it happens, except the titlebar will say (Not Responding). Ok, I played for 2 hours today to monitor CPU, memory and temperatures. I have nothing except EVE running on the computers. No overlays or other extra programs or helpers. After bootup, computer showed cpu-1%, memory-12%, cpu temp-28c. Started 5 eve clients, fleeted up and went into space to mine...cpu-3%, memory-21%, cpu temp-30c, avg exefile 32 memory-540,000K. After 1 hour mining no lockups cpu-10%, memory-22%, cpu temp-31c, avg exefile 32 memory-657,000K. After 2 hours 1 cliented locked up and left running for 20 mins cpu-19% (1 or 2% for 4 working clients, 13% for the locked client), memory-23%, cpu temp-32c, avg exefile *32 memory 640,000 K (for the 4 working clients) / 690,000 K (for the 1 locked client). On the second computer with 2 clients, 1 locked up with 800,696 K memory constant after lock and 13% cpu while the working client was 722,000 K and 1% cpu. Initial memory for both was 683,000 K after the first hour and then about 715,000 K until the 1 client locked. There is no crash dump and even the log files seem to show that the client was manually closed by the user ONLY when you restart into a different client session. Tl/dr, it looks like the user interface dies while the rest of the program continues to function in the background.
Rain6637 Team Evil 554	Posted - 2013.02.26 06:19:00 - [49] - Quote I'm stable currently, and CQ is not hanging tonight. Task Manager readout for 5 clients: in Hangar then in CQ back to Hangar back to CQ memory usage throttles back down to 700's in Hangar, and up to 1GB in CQ, then back down and back up again as I switch between Hangar and CQ. //I have made a hardware change: I uninstalled my PCI-E sound card.... Soundblaster Recon 3D... the extender ribbon I have to use is a little unstable, and I think when it was plugged in, the Soundblaster mixing program was causing lags throughout my system. Now I'm a little curious if we all have a sound card in common. http://themittani.com/ \| http://evenews24.com/ \|\| Vincent Athena-á\|\|-áflycatcher waaaaat
Taredi Lazair Hedion University Amarr Empire 0	Posted - 2013.02.26 08:48:00 - [50] - Quote Windows XP x64 Amd 965 Ati 7750 Catalyst 13.1 Ati 760 8Gb ddr2 No realtek sound drivers installed Normal hardrive Windows 7 x64 Amd 965 Ati 785 Nvidia 9600gt 314.07 8Gb ddr3 Via sound drivers installed sdd All clients are Fixed windows,interval one and Sounds/voice off.

CCP Vertex C C P C C P Alliance 169	Posted - 2013.02.26 11:50:00 - [51] - Quote Kallehd wrote: Need to know if a single log server will log the entries from both clients? I had a crash tonight, but not from the client I started with the logserver. If not, you guys need to tell us how to get the log server running for each of the clients as this is like a lottery, where you log one client and the other crashes. Takes too long and I'd like to get this solved faster instead of slower :) Thanks CCP Vertex / Mankiller ? EDIT: In case the log server saves data from all clients started after it, I saved the workspace where it happened ... so depending on the answer to the above question, I may or may not have a log server dump from the client freeze. Logserver will record all clients running so if you started logserver then started 2 clients it will record both client logs. CCP Vertex-á \|-á-áLead Graphics Analyst-á \|-á Team Trilambda http://wiki.eveonline.com/en/wiki/Bug_reporting

Freee Lancer Pod Mods INC 0	Posted - 2013.02.26 12:05:00 - [52] - Quote Hello there I have the following machines: Machine 1 Windows 8 x64 Core i7 3770 3.4 ghz 16 GB ram Geforce GTX 560 TI SSH hardrive Machine 2 Windows 8 x64 Core i7 3770 3.4 ghz AMD Radeon HD 7800 16 GB ram SSD hard drive Both these machines pre Retribution could handle anything each by themselves, from mining ops while PVP, etc. Now that Retribution is out I have constant client hangs then not responding that i have to force quit in task manager. this will happen to a few client at random, it does not produce a crash log as when i try close it via the x or the menu it goes white. i have noticed that the client that hangs is in fact still doing what it is suppose to be for example, Start mining on 4 clients, after 1 cycle 1 of the clients freezes, i wait till the other 3 are full with cargo then i relog that client that froze and it has a full load. it is not that they go offline just that the graphic UI stops working. Secondly This socket error and all the clients just close. Please can you explain that
Mexan Caderu Garoun Investment Bank Gallente Federation 29	Posted - 2013.02.26 12:08:00 - [53] - Quote the socket close is a different issue, doesn't have to do with the white client freeze, has more to do with server node and with intrawebs networks.
Freee Lancer Pod Mods INC 0	Posted - 2013.02.26 12:12:00 - [54] - Quote Mexan Caderu wrote: the socket close is a different issue, doesn't have to do with the white client freeze, has more to do with server node and with intrawebs networks. true but, I am having socket closed, then client freeze, then socket closed, client freeze, client freeze. and it is starting to get me red in the face, i cant fleet up, run Null/low as i cant have constant connection. whats the point?
Bubba Hightower Republic Military School Minmatar Republic 6	Posted - 2013.02.26 14:37:00 - [55] - Quote Windows 8 64 bit Intel it-2500k 4 cores 3.3 ghz 16 gigs of Ram Nvidia GTX 680 tried on two different hard drives, and a reinstall Ever since Retribution this has happened. Like others have said the client goes grey and says not responding, but if I look in from other clients the individual is still doing his job. I ran 8 clients, went up to 10 recently, every single client is at rock bottom graphical settings in the lowest possible resolution, spending 99% of their time minimized (can you guess what I do :P). Anyway, this happens when they are minimized, using up about 1.5% of CPU per client, with no more than 500 mb of RAM per client, and it happens completely at random. Like I said, if it is my Orca that did this, I could leave it alone and I'm sure it would be boosting all day long, I just can't do anything with the client save force exit. I will check in on the memory usage next time it happens though. Prior to the big update this has never happened even when playing for long periods of time.
Mexan Caderu Garoun Investment Bank Gallente Federation 29	Posted - 2013.02.26 16:29:00 - [56] - Quote Managed to get one of them white lockups on the logserver, i think...well..the logserver was running when it happened in any case ... The logserver spat out 2 files, one for each client I guess, one crashed, one didn't, I plugged them both in: http://www.mediafire.com/?3tjgb164np1yulj http://www.mediafire.com/?gfnz57zam7iii3q Hope this helps. Mexan Caderu wrote: Operating System: win7 64 bit Graphics Card: nvidia gtx 550ti Driver Version: appHanged on both 310.90 and 314.07 Number of Clients: usually 2, of which only 1 hanged so far, probably because the client/char that doesn't freeze is in station or just sitting in space idly How long before the freeze/crash occurs? usually between 15 minutes to 5 hours What are you doing when the freeze occurs?: Incursion running (explosions,fleet activity, lasers, turret effects ?). Never hanged during other activity. screenshot with graphical settings: http://i.imgur.com/O60UjjF.png -> has also hanged with max settings and every graphical effect ticked on too. Eve dump: not available. Nothin' is created in the specified location, perhaps because eve doesn't think it crashed. Freeze symptoms: * Logged in, business as usual, etc, etc * then suddenly windows cursor goes into 'busy' * clicking the eve window makes the eve window get a gray-white overlay * EvE window is "not responsive". Windows offers to close the exefile.exe program that is not responding. * task manager shows the single exefile.exe is saturating 1 core of the cpu (100% utilization of that core, normally core utilization is 2-10%) * During this, the char is still in-game, alive and kicking * alt-F4 or close the program as per windows offer * only now reports come over coms that the char has DC'ed CCP Vertex wrote: We have had a small number of reports of client lockup/freezes and sometimes crashes. I believe the freezes are rather frequent insome circumstances. In the incursion HQ fleet I tend to frequent there is usually one "white lockup" every 5-10 minutes.
Kallehd Deep Core Mining Inc. Caldari State 7	Posted - 2013.02.26 18:47:00 - [57] - Quote CCP Vertex wrote: Kallehd wrote: Need to know if a single log server will log the entries from both clients? I had a crash tonight, but not from the client I started with the logserver. If not, you guys need to tell us how to get the log server running for each of the clients as this is like a lottery, where you log one client and the other crashes. Takes too long and I'd like to get this solved faster instead of slower :) Thanks CCP Vertex / Mankiller ? EDIT: In case the log server saves data from all clients started after it, I saved the workspace where it happened ... so depending on the answer to the above question, I may or may not have a log server dump from the client freeze. Logserver will record all clients running so if you started logserver then started 2 clients it will record both client logs. CCP Vertex, I submitted a Bug Report from the crash I had last night. Number is 154336. Please let me know if you need more log server dumps to solve this as it's getting really annoying.
Shuin Pa Ministry of War Amarr Empire 1	Posted - 2013.02.27 01:56:00 - [58] - Quote Client will not white out with logserver running... The bug knows it's running and refuses to rear its ugly head... The machines are smarter than us. BTW tested the fleet theory, I think it is coincidence. Currently in fleet running the log server so I predict it will not whiteout at all and everything will be fine until I stop the log server and go to PVP. 8-p Signed, Shuin "Frustrated" Pa
MainDrain 7th Deepari Defence Armada 151	Posted - 2013.02.27 10:12:00 - [59] - Quote RE the sound issue, although not a crash, i figured it could go here. I have noticed that if i lock targets on a ship and he decides he wants to dock up I get an annoying popping sound when i zoom in and out, with the sound being cut off, a quick fix is to disable and renable audio, but not ideal
Rain6637 Team Evil 560	Posted - 2013.02.27 10:20:00 - [60] - Quote one of my clients jumped to 10MB/sec disk transfer speed, and I'm not 100% sure if it was the only one... the others could have done the same, and I just missed it. dual intel 330 series 120GB SSDs in stripe (RAID 0) http://themittani.com/ \| http://evenews24.com/ \|\| Vincent Athena-á\|\|-áflycatcher waaaaat

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