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Sticky:EVE Client freeze/crash issues - Retribution 1.1

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Author	Thread Statistics \| Show CCP posts - 12 post(s)
Cmd Hermes Interstellar SP Group 0	Posted - 2013.02.27 13:26:00 - [61] - Quote I have already an open case in this issue. as someone else already mentioned, in multiple EVE instances, only one at a time client freezes and stop working (somehow randomly, I think when more CPU needed from certain client). System configuration Intel Core i3-3220 CPU@ 3.30GHz CPU's - 4 Installed Memory Ram - 8158 MB (8GB) OS- Windows 7 PRO 64bit GR - build 7601 Graphics adapter - NVIDIA GeForce GT630/4GB memory I tried many things to find a temp solution at least. The problem solved by changing I/O priorities manualy in ExeFile.exe (for each running client it's another instance). Set priority to HIGH for all open clients (ExeFile.exe). I've played with 8 clients for 10 hours and there wasn't any freeze How to change I/O priorities info you can find here http://www.wikihow.com/Change-Process-Priorities-in-Windows-Task-Manager Attention! Microsoft doesn't recommend such action, something like that can make your system unstable, but if you have that PC only for EVE online it's a temporary solution.
Aineko Macx Royal Amarr Institute Amarr Empire 246	Posted - 2013.02.27 13:33:00 - [62] - Quote I've experienced freezing now multiple times on two different computers. Alliances members are also constantly freezing, making it difficult to, for instance, fleet warp away a gang of 50 without losing someone... In all cases no crash dump file gets generated. Also, the freeze alone is NOT causing a disconnect, that only happens after the user kills the eve process. Computer 1: OS: Windows 7 64-bit Ultimate GPU: Radeon HD6950 Driver Version: 13.1 and 13.2beta6 Number of Clients: 1 RAM: 8GB How long before the freeze/crash occurs?: Probably at least an hour in all cases. What are you doing when the freeze occurs? The last two cases: Sitting in a gang of ~50 carriers, cap transferring; taking part in a 1000+ pilot fight, with probably 300 ships on grid at the moment of freeze. GFX Settings: http://tinypic.com/view.php?pic=bed5s4&s=7 Computer 2: OS: Windows 7 64-bit Ultimate GPU: Radeon HD7850 Driver Version: 13.1 and 13.2beta6 Number of Clients: 1 RAM: 16GB How long before the freeze/crash occurs?: Probably at least an hour in all cases. What are you doing when the freeze occurs?: Last two cases: In a BS fleet of about ~150, just aligning, no fighting; sitting in a gang of 50 carriers, cap transferring. GFX Settings: Same as above, but 1680x1050 fullscreen I'll keep an eye on the process CPU utilization next time it happens.
Cmd Hermes Interstellar SP Group 0	Posted - 2013.02.27 14:27:00 - [63] - Quote Cmd Hermes wrote: I have already an open case in this issue. as someone else already mentioned, in multiple EVE instances, only one at a time client freezes and stop working (somehow randomly, I think when more CPU needed from certain client). System configuration Intel Core i3-3220 CPU@ 3.30GHz CPU's - 4 Installed Memory Ram - 8158 MB (8GB) OS- Windows 7 PRO 64bit GR - build 7601 Graphics adapter - NVIDIA GeForce GT630/4GB memory I tried many things to find a temp solution at least. The problem solved by changing I/O priorities manualy in ExeFile.exe (for each running client it's another instance). Set priority to HIGH for all open clients (ExeFile.exe). I've played with 8 clients for 10 hours and there wasn't any freeze How to change I/O priorities info you can find here http://www.wikihow.com/Change-Process-Priorities-in-Windows-Task-Manager Attention! Microsoft doesn't recommend such action, something like that can make your system unstable, but if you have that PC only for EVE online it's a temporary solution. Note: only one or two EVE clients can be maximized at a time and I have all graphics off or low. Also disable LOD - particles- camera shake and effects. Sound can be on but I see better results with sound also off. That's sucks...but at least we can play till fix comes.
Petra Hakaari Stalking Wolfpack Freek Alliance 36	Posted - 2013.02.27 18:53:00 - [64] - Quote Cmd Hermes wrote: sucks...but at least we can play till fix comes. Yeah, the thing is that this has been happening for a few days already and today they released a patch, when they announced it couple days ago i thought, great, I'll be able to play again... Yet here we are.

CCP Habakuk C C P C C P Alliance 575	Posted - 2013.02.27 19:01:00 - [65] - Quote Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Thanks! CCP Habakuk \| EVE Quality Assurance \| Team Gridlock Writing bug reports \| Mass tests

Sexy Moaning Center for Advanced Studies Gallente Federation 0	Posted - 2013.02.27 20:33:00 - [66] - Quote CCP Habakuk wrote: Number of running clients, when the freeze happened: 6 CCP Habakuk wrote: Full screen / windowed / fixed window: Fixed Window CCP Habakuk wrote: Was the client minimized, when the freeze happened? I almost always get freeze on inactive EVE client window (only one time on active window). CCP Habakuk wrote: Audio enabled? (on how many clients?) Disabled - on all clients CCP Habakuk wrote: Was the character of the frozen client in a fleet? Yes, everytime.
Sasha Vikos The Scope Gallente Federation 0	Posted - 2013.02.27 21:19:00 - [67] - Quote CCP Habakuk wrote: Number of running clients, when the freeze happened: 2 CCP Habakuk wrote: Full screen / windowed / fixed window: Full screen CCP Habakuk wrote: Was the client minimized, when the freeze happened? It usually happening during an Alt Tab CCP Habakuk wrote: Audio enabled? (on how many clients?) Yes, on both CCP Habakuk wrote: Was the character of the frozen client in a fleet? No for both
Kallehd Deep Core Mining Inc. Caldari State 7	Posted - 2013.02.27 21:43:00 - [68] - Quote CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! Number of running clients, when the freeze happened: 2 Full screen / windowed / fixed window: Windowed Was the client minimized, when the freeze happened? No Audio enabled? (on how many clients?) Both Was the character of the frozen client in a fleet? Both in fleet
Shuin Pa Ministry of War Amarr Empire 1	Posted - 2013.02.27 22:33:00 - [69] - Quote CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! Running Clients: 2 (It would be 3 but since the update I cannot run 3. too CPU intensive now) Fixed Window Dual screen (1 HD 1 SD) Minimized? Good question. I will be aware for the next time. Audio Enabled? YES Fleet? Fleet does not matter. Last night I had 2 whiteouts first time in fleet second was not in fleet. Log server was running and I just noticed that I can upload zipped files in a bug report. I'll do this and edit this post with the bug report later when I have time.
StarBugs Heeresversuchsanstalt Circle-Of-Two 0	Posted - 2013.02.28 00:18:00 - [70] - Quote Number of running clients, when the freeze happened: 6. Full screen / windowed / fixed window: Fixed Window. Was the client minimized, when the freeze happened? Yes. Audio enabled? (on how many clients?) Audio On at 6 Clients. Was the character of the frozen client in a fleet? At the most Time Yes.
Logix42 Sloooooow Motion 122	Posted - 2013.02.28 00:40:00 - [71] - Quote Number of running clients, when the freeze happened: 1 Full screen / windowed / fixed window: Fixed window Was the client minimized, when the freeze happened? No Audio enabled? (on how many clients?) Yes Was the character of the frozen client in a fleet? Yes, was in a HQ incursion fleet Operation WRITE DOWN ALL THE THINGS!!!-á Collecting and compiling all fixes and ideas for EVE.-á Check out the G-Doc list at http://bit.ly/wdatt or the Eve-áforum post at http://bit.ly/I56ebm
Jerculees Common Minerals 1	Posted - 2013.02.28 03:01:00 - [72] - Quote Computer 1 Number of running clients, when the freeze happened: 2 Full screen / windowed / fixed window: Windowed Was the client minimized, when the freeze happened? No Audio enabled? (on how many clients?) Disabled on all clients, onboard Realtek Digital Audio Was the character of the frozen client in a fleet? Yes Computer 2 Number of running clients, when the freeze happened: 5 Full screen / windowed / fixed window: Windowed Was the client minimized, when the freeze happened? No--1 client maxed on 27" monitor using GTX680-1, 4 clients cascaded on 24" monitor using GTX680-2 Audio enabled? (on how many clients?) Disabled on all clients, onboard HD Audio Was the character of the frozen client in a fleet? Yes
Taredi Lazair Hedion University Amarr Empire 0	Posted - 2013.02.28 03:18:00 - [73] - Quote Computer 1 Number of running clients, when the freeze happened: 1-10 Full screen / windowed / fixed window: full screen Was the client minimized, when the freeze happened? yes Audio enabled? (on how many clients?) Audio off 1-10 Was the character of the frozen client in a fleet? Yes Computer 2 Number of running clients, when the freeze happened: 1-10 Full screen / windowed / fixed window: fixed window Was the client minimized, when the freeze happened? no Audio enabled? (on how many clients?) Audio off 1-10 Was the character of the frozen client in a fleet? Yes
Leela O Turanga Center for Advanced Studies Gallente Federation 0	Posted - 2013.02.28 03:21:00 - [74] - Quote CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! - 2 clients - fixed window - no for both - audio on both - no for both
Cmd Hermes Interstellar SP Group 0	Posted - 2013.02.28 05:26:00 - [75] - Quote Number of running clients, when the freeze happened: 8 Full screen / windowed / fixed window: fixed window Was the client minimized, when the freeze happened? No Audio enabled? (on how many clients?) No Was the character of the frozen client in a fleet? Yes - all the times
Solanarrr GoonWaffe Goonswarm Federation 0	Posted - 2013.02.28 05:39:00 - [76] - Quote CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! 6 Windowed No Yes - 6 no I think I've figured out the crashing problem at least on my end. ANY of the clients that are running on core 1 will always crash almost immediately. All other clients are stable. After switching all of the clients to cores 2-4 (I have an ivy bridge i5) I have experience no more crashes, whereas I was getting them almost always right after logging in before (on whatever client was on core 1).
Rain6637 Team Evil 565	Posted - 2013.02.28 06:04:00 - [77] - Quote interesting. core switching is a topic being discussed currently, here http://themittani.com/ \| http://evenews24.com/ \|\| Vincent Athena-á\|\|-áflycatcher waaaaat
Cmd Hermes Interstellar SP Group 3	Posted - 2013.02.28 06:10:00 - [78] - Quote Solanarrr wrote: CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! 6 Windowed No Yes - 6 no I think I've figured out the crashing problem at least on my end. ANY of the clients that are running on core 1 will always crash almost immediately. All other clients are stable. After switching all of the clients to cores 2-4 (I have an ivy bridge i5) I have experience no more crashes, whereas I was getting them almost always right after logging in before (on whatever client was on core 1). I see what you mean and I realize that the ExeFile.exe process swithcing cores so frequently like crazy and all others are stable to one core.
Mexan Caderu Garoun Investment Bank Gallente Federation 29	Posted - 2013.02.28 06:24:00 - [79] - Quote Number of running clients, when the freeze happened: 2 Full screen / windowed / fixed window: Windowed Was the client minimized, when the freeze happened? freeze client was in-play at the freeze times, so not minimized Audio enabled? (on how many clients?) enabled, on both. But eve voice and music disabled on both. Was the character of the frozen client in a fleet? Yes
Peit Dowkol Titanic Iceberg Corporation 0	Posted - 2013.02.28 07:19:00 - [80] - Quote I've also experienced the 'hanging' Captains Quarters since 1.1.2. has been deployed. I also submitted an in-game bug report. However, I've just used the EVE repair tool and it's fixed the problem. bloody-well should have done this first, I reckon.
Aineko Macx Royal Amarr Institute Amarr Empire 247	Posted - 2013.02.28 08:09:00 - [81] - Quote Number of running clients, when the freeze happened: 1 Full screen / windowed / fixed window: both (two computers, see earlier post) Was the client minimized, when the freeze happened? No Audio enabled? (on how many clients?) : No Was the character of the frozen client in a fleet?: Yes, in all cases
Yonis Kador KADORCORP 275	Posted - 2013.02.28 10:22:00 - [82] - Quote So I'm not really great at this sort of thing, but my client crashed twice in the days since Retribution 1.1 and 4 times tonight alone since Retribution 1.1.3. A dump file isn't generated and I don't get an "EVE has stopped responding" message. I've just been forcing the "not responding" client to close from the task manager. Initially I thought it was only the 2nd client that would freeze but the 4th freeze tonight affected the 1st client so it seems random. Number of running clients, when the freeze happened: 2 Full screen / windowed / fixed window: Windowed Was the client minimized, when the freeze happened? Yes. In fact, that's the tell that it's stopped responding. The frozen client stays minimized and you can't maximize it again. Audio enabled? (on how many clients?) 2 Was the character of the frozen client in a fleet? Yes, in all cases. One thing that I've noticed that I didn't see mentioned here is that this has been happening to me while mining with drones deployed. I was concerned that I'd lose my drones but I haven't lost any despite forcing the client to close repeatedly. When I restart the client that froze, the drones are always returned to the drone bay even though they were deployed when the freeze occured. I have no idea if that's relevant but it sure seems odd. YK "He who fights and runs away lives to fight another day."
Working 925 The Kazakhstan Space Program 3	Posted - 2013.02.28 11:24:00 - [83] - Quote CCP Habakuk wrote: Hi, While we have made a bit of progress in looking into this (it happened for example once on my machine), we need to ask you for a bit more information to be able to resolve this faster. Please respond with following information, if you experiencing freezing clients (which do not recover at all): Number of running clients, when the freeze happened: Full screen / windowed / fixed window: Was the client minimized, when the freeze happened? Audio enabled? (on how many clients?) Was the character of the frozen client in a fleet? Several of you have already given some of this information in earlier posts, but it would be great to have a bit more info on this. Thanks! Tried them all and still no changes. Window: Fixxed Window or Windowed Min/Max: Both client crashes regardless Audio: Both on and off Fleet: Tried in fleet and off
Aineko Macx Royal Amarr Institute Amarr Empire 247	Posted - 2013.02.28 13:57:00 - [84] - Quote Ok update, just had the freeze and checked the process info: CPU at 25% (meaning one core at 100%), and the memory usage was increasing continuously at a rate of about 20mb/s.
laser babe Royal Amarr Institute Amarr Empire 0	Posted - 2013.02.28 14:33:00 - [85] - Quote Aineko Macx wrote: Ok update, just had the freeze and checked the process info: CPU at 25% (meaning one core at 100%), and the memory usage was increasing continuously at a rate of about 20mb/s. EDIT: And froze again. EDIT2: And again, dammit. Since i had the IGB open in all three cases it could be related maybe. same here , core 1 idle , core 2 on 100% , client not responding , white screen , and that was just one client ( no multiple accounts running)
Aramatheia European Nuthouse 103	Posted - 2013.02.28 14:34:00 - [86] - Quote CCP folks looking into this. Me and an eve friend did some things to attemptto fix this, we went into my eve directories and manually deleted my cache and i updated my graphics drivers. This stopped the issue for 2 days but since dt tonight its starting to happen again. Only thing that has happened since dt was the small patch tonight. Number of running clients, when the freeze happened: between 1 and 3 (i had 2 tonight when i greyscreened just a few minutes ago) Full screen / windowed / fixed window: I play window mode on all clients Was the client minimized, when the freeze happened? the client was maximised on top Audio enabled? (on how many clients?) I have audio on all clients Was the character of the frozen client in a fleet? Yes it was in a hq incursion fleet in all instances of the greyscreen issue occuring. My booster alt also in the fleet but in deep space has not suffered from greyscreen once nor my missile alt flying missions near amarr (not logged on tonight)
StarBugs Heeresversuchsanstalt Circle-Of-Two 1	Posted - 2013.02.28 15:07:00 - [87] - Quote Bug Report is done. Graphic settings Screenshot: http://imgur.com/guiIcui OS: Windows 7 Ultimate 64 Bit Graphics Card: Gainward GTX 560 Ti Phanom-¦ Driver Version: 314.07 Number of Clients: 6 How long before the freeze/crash occurs? The first at 15min the last at 1h 30min What are you doing when the freeze occurs? First i click on the white screen and waite 2 or 3 min if the client than don't work i click on the cros in the right upper edge. Then there come's a window who tell me if i will close the client or if i will wait and i click on close than id need's 5-15 sec and the client will be close'd PS: Sorry for maybe bad english^^
Celess Firuda Brutor Tribe Minmatar Republic 0	Posted - 2013.02.28 16:01:00 - [88] - Quote To give CCP Habakuk the additional answers to my former post: Number of running clients, when the freeze happened: 5 Full screen / windowed / fixed window: Fixed Windows with all Was the client minimized, when the freeze happened? Yes Audio enabled? (on how many clients?) yes on all 5 (without music) Was the character of the frozen client in a fleet? yes, every crash Hope that helps.
Nolak Ataru Incursion Osprey Replacement Fund LLC 3	Posted - 2013.02.28 16:24:00 - [89] - Quote Yeah, this isnt a small problem. In TVP we can't get a site done without 5-10 disconnects. I recently lost a nightmare due to client lock.
Shuin Pa Ministry of War Amarr Empire 2	Posted - 2013.02.28 17:16:00 - [90] - Quote I have 2 complete logserver zips for you. They were too big to upload with a bug report. First file was not fleeted and was not minimized. I run dual screen and I am pretty sure that the focus was on the client that did not crash. The crash happened with in 20 mins or so of the end of the logfile. Second file was not fleeted and was minimized (both screens). Not sure when the client crashed on this one, sorry. I went afk and fell asleep. Just thought I would mention that I can't replicate the issue during the daytime (-8:00 GMT here in San Diego). The clients will crash multiple times during US primetime and after. ((now that I said that it will probably crash multiple times today 8-p)) EDIT: 17:21 (eve time) as I finished this post and maximized my clients one of them crashed (Murphy). Log server was not running. starting it again now. http://www.fileconvoy.com/dfl.php?id=g26a0e2a04888aec9999233635844af4281ea8f837 The file(s) that can be retrieved with the above link is (are): White out 2-27 #2 no fleet.zip (25.488 MB) Whiteout 2-28 no fleet not minimized.zip (26.01 MB) The file(s) will be available on the server for the next 7 days.

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