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New Launcher Validating Client Issue

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Author	Thread Statistics \| Show CCP posts - 12 post(s)
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 12:46:00 - [1] - Quote Hey just wanted to raise this issue up on the forums to make sure it's in the attention of CCP who i'm sure are scouring the forum right now looking for bugs and issues that the new version has thrown up. These is an issue with the newest launcher version where it gets stuck on "validating client 0.0%" and if you try to bypass the launcher and manually boot the game using exefile.exe it just loops around updates the launcher (supposedly) then loads the launcher again and you once again are stuck with the validating issue. Myself and a member of your Bughunter team where looking at it yesterday, and also a member of CCP was trying to investigate it with my assistance while it was still on Singularity and we where unable to find out what was causing it. Although BH Lightslimit did say he had managed to reproduce the issue last night. The bug report ID is: 16002 I would really appreciate seeing this fixed as soon as possible, fortunately in case this happened I put week long plus training queues in, but I would still like to be able to play the new patch (especially since new job tomorrow and my time will be really strained). Anybody else encountering this issue I encourage you to post any errors you are getting or logs that may help CCP investigate and fix this issue sooner rather than later.

CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:24:00 - [2] - Quote I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) Senior Programmer Team Special Circumstances Friend of Walking Avatars

Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 13:25:00 - [3] - Quote CCP Aporia wrote: I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread Laucher log file: http://pastebin.com/Jd1wdtej running repair.exe : http://pastebin.com/ZYeiuuL9 here are the logs for validation hang Service: Corp creation (Amarr/Caldari)
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 13:29:00 - [4] - Quote Sorry yes, missed a 7 correct bug report ID is: 160027 That should work for you. edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel).

CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:33:00 - [5] - Quote Tara Tyrael wrote: CCP Aporia wrote: I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread Laucher log file: http://pastebin.com/Jd1wdtej running repair.exe : http://pastebin.com/ZYeiuuL9 here are the logs for validation hang This appears to be a problem downloading the patch data, the information downloaded appears to be corrupted. What kind of a network connection are you on? Are you using a proxy? Senior Programmer Team Special Circumstances Friend of Walking Avatars


CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:34:00 - [6] - Quote Jaiimez Skor wrote: Sorry yes, missed a 7 correct bug report ID is: 160027 That should work for you. edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel). Yup, that worked, thanks. And it seems to be the same problem Tara Tyrael has. Same questions to you: What kind of network connection are you on? Are you using a proxy? Senior Programmer Team Special Circumstances Friend of Walking Avatars

Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 13:35:00 - [7] - Quote CCP Aporia wrote: Tara Tyrael wrote: CCP Aporia wrote: I was about to take a look at it but the defect ID you provided seems to be wrong. Could you please provide me the correct one? :-) https://forums.eveonline.com/default.aspx?g=posts&t=243229&find=unread Laucher log file: http://pastebin.com/Jd1wdtej running repair.exe : http://pastebin.com/ZYeiuuL9 here are the logs for validation hang This appears to be a problem downloading the patch data, the information downloaded appears to be corrupted. What kind of a network connection are you on? Are you using a proxy? no proxy, wireless to adsl router to internet, found at least 4 guys till now with same problem Service: Corp creation (Amarr/Caldari)
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 13:36:00 - [8] - Quote CCP Aporia wrote: Jaiimez Skor wrote: Sorry yes, missed a 7 correct bug report ID is: 160027 That should work for you. edit: If you need any more information, or assistance with testing, I am sitting on the #eve-chaos channel on the coltfront IRC server (the Singularity channel). Yup, that worked, thanks. And it seems to be the same problem Tara Tyrael has. Same questions to you: What kind of network connection are you on? Are you using a proxy? I am connected a my router on generic broadband provided by Sky, connected via a wired connection, I don't run any kind of Provy, the only network related software I run is Hamachi LogMeIn but that isn't connected or associated with my eve client in any way.
LiZZarD Night Stillborn Sun 0	Posted - 2013.06.04 13:45:00 - [9] - Quote I have the same problem..it froze at validating client and no updates have started

CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 13:46:00 - [10] - Quote Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet. Senior Programmer Team Special Circumstances Friend of Walking Avatars

Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 13:47:00 - [11] - Quote LiZZarD Night wrote: I have the same problem..it froze at validating client and no updates have started Saying you have the problem doesn't do much to help CCP investigate and fix, you should also post any associated logs you have, and based on what me and Tara where asked, what kind of connection are you using and are you using any Proxy.
LiZZarD Night Stillborn Sun 0	Posted - 2013.06.04 13:47:00 - [12] - Quote I tried everything, the launcher, evefile.exe, eve.exe, repairtool..all the same thing
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 13:48:00 - [13] - Quote CCP Aporia wrote: Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet. I've been having this problem for a week and a half, initially on Singularity, this isn't just a the past hour thing, the bug report submitted was submitted prior to Obyssey being released on TQ, however I will keep loading the launcher just incase. Just leads me not to think it's a momentary issue. edit: Just a note, if I load up the client vs exefile.exe, it tried to download a 23.18mb patch, then closes and say's downloading launcher update, then once that is all complete, it reopens the launcher, and gets hung on Validating Client again, so I seem to be able to download atleast somewhat from the servers.
Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 13:51:00 - [14] - Quote CCP Aporia wrote: Right, I'm checking if maybe one of the machines on the CDN got a bad payload. In general, though, it wouldn't hurt to retry it once or twice using the launcher, sometimes this might just be a hiccup somewhere on the internet. the initial problem in launcher is that it hangs at validation, prior to downloading any patch Service: Corp creation (Amarr/Caldari)
LiZZarD Night Stillborn Sun 0	Posted - 2013.06.04 13:52:00 - [15] - Quote Jaiimez Skor wrote: LiZZarD Night wrote: I have the same problem..it froze at validating client and no updates have started Saying you have the problem doesn't do much to help CCP investigate and fix, you should also post any associated logs you have, and based on what me and Tara where asked, what kind of connection are you using and are you using any Proxy. I don't use Proxy, and my connection is: PC--> router--> provided by UPC...had this problem on the last launcher update but it solved itself..same as then..i tried repairing it but without results
Shiver Bathory Vampyre Empire 0	Posted - 2013.06.04 13:57:00 - [16] - Quote Validation not kicking in. Tried clear cache, reset and other pieces of advice. Ran repair tool it fails Pastebin Connection is PC-Router-Internet on ADSL no proxy.

CCP Aporia C C P C C P Alliance 103	Posted - 2013.06.04 14:02:00 - [17] - Quote FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look. Senior Programmer Team Special Circumstances Friend of Walking Avatars

LiZZarD Night Stillborn Sun 0	Posted - 2013.06.04 14:03:00 - [18] - Quote CCP Aporia wrote: FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look. Thank you
Bast Onren Capitalist Pigs Inc. Eternal Syndicate 0	Posted - 2013.06.04 14:03:00 - [19] - Quote Has anyone had an issue with starting the new update... Not responding - cant launch eve. win 7 - restarted computer. used the Eve repair tool and still unable to start... any help?
Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 14:04:00 - [20] - Quote CCP Aporia wrote: FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look. hmm, not sure how you have that configured, but if you take one of them down, won't the other machines take over so we get faster fix then one hour, you know the customer care and response time and similar bonus points Service: Corp creation (Amarr/Caldari)
Alora Raholan Viziam Amarr Empire 0	Posted - 2013.06.04 14:05:00 - [21] - Quote ah good so its going to be fixed soon... was starting to worry. Thanks for sticking it out Tara i know you have been trying to get help on it for a while now.
Lord Razpataz Devils Rejects 666 The Devil's Warrior Alliance 16	Posted - 2013.06.04 14:55:00 - [22] - Quote CCP Aporia wrote: FYI: This appears to be a bad payload on one of the CDN machines. We are resolving this issue now, you should be able to try again within the hour. If the problem persists at that point in time we'll need to take another look. You guys should take another look Still not working..
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 14:58:00 - [23] - Quote Confirming that still no change, didn't seem to do the trick.
Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 15:01:00 - [24] - Quote yep, really starting to get annoyed by service lately, but hey, we can only wait and hope they fix it Service: Corp creation (Amarr/Caldari)
Alora Raholan Viziam Amarr Empire 0	Posted - 2013.06.04 15:14:00 - [25] - Quote yeah, its been about an hour and still not working for me as well. Still stuck on the validation 0.0%
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 15:15:00 - [26] - Quote Tara Tyrael wrote: yep, really starting to get annoyed by service lately, but hey, we can only wait and hope they fix it Honestly I wouldn't complain too must, we have had basically a personal dev doing his/her best to fix it now, alot of game companys are not interested unless it affects a majority of players, if it's just a small percentage alot of companys take the **** them they can wait til we patch it approach, we have a dev here trying to fix it here and now.
Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 15:16:00 - [27] - Quote nothing as of yet. running evefile.exe from bin folder downloads and instals evepremiumpatch548234 (DL location C:\Users\XXXXX\AppData\Local\CCP\EVE\c_program_files_(x86)_ccp_eve_tranquility\cache) during instalation i did saw error in creating some shortcut somewhere, but didn't have time to note error and im not sure which log file logs this specific instalation. launcher still hangs at 0% validation, and evefile.exe reports incompatible version and offers to redownload same file again which does nothing Service: Corp creation (Amarr/Caldari)
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 15:26:00 - [28] - Quote So I installed the launcher patch that is under the thread in General Discussion rebooted the launcher, it did something different, w00t but it said downloading launcher update, I left that running and then it failed on the launcher update, the launcher log is below. http://pastebin.com/wWP1t5mc
Tara Tyrael Heavy Industrial Vessels Ltd 80	Posted - 2013.06.04 15:30:00 - [29] - Quote went for offline installer for clean install, can't start download at all from: http://community.eveonline.com/support/download/offline-installer/ CCP under DDoS again? Service: Corp creation (Amarr/Caldari)
Jaiimez Skor Tr0pa de elite. Pandemic Legion 73	Posted - 2013.06.04 15:33:00 - [30] - Quote Tara Tyrael wrote: went for offline installer for clean install, can't start download at all from: http://community.eveonline.com/support/download/offline-installer/ CCP under DDoS again? Works fine for me i'm downloading them atm fine, but with my connection speed i'm looking at 10+ hours download time so i'd rather not have to resort to that.

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