| Pages: 1 [2] 3 :: one page |
| Author |
Thread Statistics | Show CCP posts - 12 post(s) |

Shiver Bathory
Vampyre Empire
0
|
Posted - 2013.06.04 15:34:00 -
[31] - Quote
Jaiimez Skor wrote:Works fine for me i'm downloading them atm fine, but with my connection speed i'm looking at 10+ hours download time so i'd rather not have to resort to that.
Managed to install the offline client no problems here, tried to run it and the launcher was stuck on validating again, running the repair tool still gives me an error. |

Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 15:36:00 -
[32] - Quote
Shiver Bathory wrote:Jaiimez Skor wrote:Works fine for me i'm downloading them atm fine, but with my connection speed i'm looking at 10+ hours download time so i'd rather not have to resort to that. Managed to install the offline client no problems here, tried to run it and the launcher was stuck on validating again, running the repair tool still gives me an error.
Thx for info, so I'll stop trying then, lets hope dev hasn't gone to sleep :D
Service: Corp creation (Amarr/Caldari) |

Kanidatari
Embers Children TOHA Conglomerate
1
|
Posted - 2013.06.04 15:36:00 -
[33] - Quote
Stuck on 0% validation here too.... downlaod and applying the patch was fine. |

Kanidatari
Embers Children TOHA Conglomerate
1
|
Posted - 2013.06.04 15:43:00 -
[34] - Quote
Did restart the launcher and the update failed, and got this:
http://pastebin.com/586FrHi7
Happy reading! |

Red Stakhanov
Center for Advanced Studies Gallente Federation
0
|
Posted - 2013.06.04 15:52:00 -
[35] - Quote
Got the same issue on launcher so raised a bug 160199
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Kanidatari
Embers Children TOHA Conglomerate
1
|
Posted - 2013.06.04 15:59:00 -
[36] - Quote
Intresting... a launcher update... well client is validating atleast :D Nice work ^^ i hope xD |

Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 16:02:00 -
[37] - Quote
Kanidatari wrote:Intresting... a launcher update... well client is validating atleast :D Nice work ^^ i hope xD
how did you trigger lauhcer update, nothing happens for me Service: Corp creation (Amarr/Caldari) |
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CCP Aporia
C C P C C P Alliance
103

|
Posted - 2013.06.04 16:08:00 -
[38] - Quote
Just to let you guys know, I'm still looking into this, but there are meetings and questions from others about different issues that might interrupt this process every now and then. What I can tell you is that you are experiencing an issue with the payload you received. Why, I don't know yet. But I'll keep you guys updated when I find out more, or when I need more information. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Lord Jasta
Association of Commonwealth Enterprises Test Alliance Please Ignore
14
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Posted - 2013.06.04 16:08:00 -
[39] - Quote
Not sure if this is the same problem you guys are having but every time I try to run the launcher it crashes, with the following error,
Problem signature: Problem Event Name:APPCRASH Application Name:launcher.exe_unknown Application Version:0.0.0.0 Application Timestamp:49180193 Fault Module Name:StackHash_0a9e Fault Module Version:0.0.0.0 Fault Module Timestamp:00000000 Exception Code:c0000005 Exception Offset:01dfdf5f OS Version:6.1.7601.2.1.0.768.3 Locale ID:4105 Additional Information 1:0a9e Additional Information 2:0a9e372d3b4ad19135b953a78882e789 Additional Information 3:0a9e Additional Information 4:0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Then when I try using the exe file it keeps saying to download the patch goes thru the install but its like it did nothing and its just a never ending loop of needing to install the patch, trying to manualy download and istall the patch now |

Jaiimez Skor
Tr0pa de elite. Pandemic Legion
73
|
Posted - 2013.06.04 16:21:00 -
[40] - Quote
Lord Jasta wrote:Not sure if this is the same problem you guys are having but every time I try to run the launcher it crashes, with the following error, Problem signature: Problem Event Name:APPCRASH Application Name:launcher.exe_unknown Application Version:0.0.0.0 Application Timestamp:49180193 Fault Module Name:StackHash_0a9e Fault Module Version:0.0.0.0 Fault Module Timestamp:00000000 Exception Code:c0000005 Exception Offset:01dfdf5f OS Version:6.1.7601.2.1.0.768.3 Locale ID:4105 Additional Information 1:0a9e Additional Information 2:0a9e372d3b4ad19135b953a78882e789 Additional Information 3:0a9e Additional Information 4:0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Then when I try using the exe file it keeps saying to download the patch goes thru the install but its like it did nothing and its just a never ending loop of needing to install the patch, trying to manualy download and istall the patch now
That seems like a different issue, i'd probably bug report it. You're just having an APPCRASH
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Lord Jasta
Association of Commonwealth Enterprises Test Alliance Please Ignore
14
|
Posted - 2013.06.04 16:29:00 -
[41] - Quote
Welp finish the offline install and repair tool see if that works, then ill have to report it i guess, blows since its a fresh instll of the client only 2 days old. |

Lev Taganov
15 Minute Outliers Novus Dominatum
1
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Posted - 2013.06.04 16:39:00 -
[42] - Quote
Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. |

Lord Razpataz
Devils Rejects 666 The Devil's Warrior Alliance
16
|
Posted - 2013.06.04 16:43:00 -
[43] - Quote
Lev Taganov wrote:Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.
Yup, my second computer works fine.. Not my main.. |

Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 16:49:00 -
[44] - Quote
well, there go all my millions I've expected from market manipulation at the start of new expansion...  Service: Corp creation (Amarr/Caldari) |
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CCP Aporia
C C P C C P Alliance
103

|
Posted - 2013.06.04 16:56:00 -
[45] - Quote
So, this might be two things: 1) The decompression of the payload fails for some reason, for example you don't have enough disk space left to unpack it 2) It's another broken payload but this time the corruption happened at a later moment in the payload stream
About the first point: Can you make sure you have 13 GB of free diskspace available on the device that contains your temporary folder (by default c:). It should use a lot less but let's err on the safe side here.
About the second point: Try running it again please, and if it still fails we'll need to do a trace route to the payload file. It can be that our CDN provider has a faulty server somewhere and a trace route is the only way to identify this. To do that, please open a command line and type the following: tracert cdn1.eveonline.com Then send me the results via private message, screenshot or pastebin, whatever you see most comfortable. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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CCP Aporia
C C P C C P Alliance
103

|
Posted - 2013.06.04 16:57:00 -
[46] - Quote
Lev Taganov wrote:Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network.
Interesting! What are the differences between those machines in terms of operating system and cpu? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Shiver Bathory
Vampyre Empire
0
|
Posted - 2013.06.04 17:08:00 -
[47] - Quote
After doing a clean install using the Offline installed then following the post in General discussiong here I can use the exefile in the bin folder and connect to TQ without a hassle. I got into that same folder and use the launcher or anything else, it will stick on validate. |

Jaiimez Skor
Tr0pa de elite. Pandemic Legion
73
|
Posted - 2013.06.04 17:08:00 -
[48] - Quote
CCP Aporia wrote:Lev Taganov wrote:Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. Interesting! What are the differences between those machines in terms of operating system and cpu?
The results of the command line are in your inbox, and if it's of interest, i'm on a laptop also. |

Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 17:13:00 -
[49] - Quote
CCP Aporia wrote:Lev Taganov wrote:Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. Interesting! What are the differences between those machines in terms of operating system and cpu?
point is, afaik validation should start and say its not same version and start patching , for some reason it doesn't start validation, so im guessing its the launchers fault, still going to wait
I have no idea of the process of validation, so: 1) Validation does its thing then checks check sum on server = fault with launcher since it doesn't start validating. 2) Validation ask server for check sum before checking my client = fault with network, OS or same as above.
When doing repair we get error: unpack requires a string argument of length 4 , which meant that we are missing argument somewhere, shooting in the blank over here at this point, but could it be that the problem is related to Win 32 or Win 64 OS since the argument could be wrong length due to system architecture.
Those are my 2 cents at this point, since I've so far tried everything from manually clearing caches, starting and restarting most of the .exe files and from what I've gathered from the logs.
EDIT: Laptop here as well, even though I don't see why that would play any role, seems like an interesting coincidence, since few more people reported this issue and are using laptops. Service: Corp creation (Amarr/Caldari) |
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CCP Aporia
C C P C C P Alliance
103

|
Posted - 2013.06.04 17:22:00 -
[50] - Quote
Tara Tyrael wrote:CCP Aporia wrote:Lev Taganov wrote:Updated a desktop client a few hours ago without issue. However, when I run the launcher on my laptop, it hangs at 0.0% validation. Both computers are on the same network. Interesting! What are the differences between those machines in terms of operating system and cpu? point is, afaik validation should start and say its not same version and start patching , for some reason it doesn't start validation, so im guessing its the launchers fault, still going to wait I have no idea of the process of validation, so: 1) Validation does its thing then checks check sum on server = fault with launcher since it doesn't start validating. 2) Validation ask server for check sum before checking my client = fault with network, OS or same as above. When doing repair we get error: unpack requires a string argument of length 4 , which meant that we are missing argument somewhere, shooting in the blank over here at this point, but could it be that the problem is related to Win 32 or Win 64 OS since the argument could be wrong length due to system architecture. Those are my 2 cents at this point, since I've so far tried everything from manually clearing caches, starting and restarting most of the .exe files and from what I've gathered from the logs. EDIT: Laptop here as well, even though I don't see why that would play any role, seems like an interesting coincidence, since few more people reported this issue and are using laptops.
Well, the launcher has a checksum db of it's installation. Where it's failing is when it's trying to get the checksum db to compare against from the server. So either the connection is bad (which is possible and the whole reason why checksums are being verified multiple times in the process), or you are hitting a server that has a bad payload (just as likely as the bad connection). :-)
The repair tool, btw, is exactly the same code as in the launcher. The only difference is that the repair tool forces a re-creation of the client-side checksum db. The point at which you are seeing the unpack error is not specifically robust code, but it's basically happening because you didn't get the first 4 bytes from the payload. This is a genuine defect that I fixed locally earlier today after your initial reports. The code now retries a couple of times but it might still fail if after a few seconds we still haven't received those 4 bytes. I don't want to rule out that the method used might have an issue on different platforms, which is exactly why I am asking about OS version and CPU. But the way we implemented this part looks sound to me as it's always network byte order. Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Jet Steele
Ministry of War Amarr Empire
0
|
Posted - 2013.06.04 17:23:00 -
[51] - Quote
I too am having this problem... (validating stuck on 0.0%)
I too am on laptop with sky broadband.
Have plenty of hard disk room. exefile in bin directory does not work, loops round back to launcher and hangs on validation 0.0%.
CPU = i7 Q840 8 Gb of RAM,
Dual 1 Gb ATI mobility radeon's 5800's.
Cannot download newest offline payloads(hangs on starting download) for fresh install, but still have previous versions, tried to re-install using these = same problem. Tried to delete launcher file in directory and replace with new, this does not work either.
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Skanny Aylet
Oscura Simmetria Yulai Federation
0
|
Posted - 2013.06.04 17:25:00 -
[52] - Quote
I had the same problem with the validation and I've discovered a problem with spybot. I removed that program and started to download. |

Jet Steele
Ministry of War Amarr Empire
0
|
Posted - 2013.06.04 17:28:00 -
[53] - Quote
Sorry should have added I am on Windows 7 |

Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 17:29:00 -
[54] - Quote
CCP Aporia wrote: Well, the launcher has a checksum db of it's installation. Where it's failing is when it's trying to get the checksum db to compare against from the server. So either the connection is bad (which is possible and the whole reason why checksums are being verified multiple times in the process), or you are hitting a server that has a bad payload (just as likely as the bad connection). :-)
Connection speed on speettest is good, trace has some issues reaching destination
OS: Windows 7 Professional with Service Pack 1 applied. Processor: AMD Phenom(TM) II N830 Triple-Core-Processors 2.10 GHz Service: Corp creation (Amarr/Caldari) |

Manatiro Wotan
Pator Tech School Minmatar Republic
0
|
Posted - 2013.06.04 17:35:00 -
[55] - Quote
Hi I had the same problem like the others. I just found the problem after the mentioning of spybot, as I use him too. Spybot has an build-in proxy service, which is turned on by default. After deactivating this proxy, the validation worked. I hope this helps others, and thanks to Skanny Aylet for mentioning Spybot ^^. |
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CCP Aporia
C C P C C P Alliance
103

|
Posted - 2013.06.04 17:41:00 -
[56] - Quote
Interesting @ Spybot. Can everyone please check if they are using that software and see if temporarily disabling it helps to resolve this issue? Senior Programmer Team Special Circumstances Friend of Walking Avatars |
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Tara Tyrael
Heavy Industrial Vessels Ltd
80
|
Posted - 2013.06.04 17:42:00 -
[57] - Quote
PROBLEM SOLVED
Like Skanny Aylet mentioned, freaking damn spybot
After I've stopped spybot services lost all connectivity on port 80, other services (teamspeak/skype) still worked but coudn't browse internet. Uninstalled spybot, restarted computer, reconnected on my wireless and now its downloading.
Thanks everybody for helping out, this solution works for me.
Might be good idea to include this in some sort of guide for all people who have spybot that they might have issues connecting
(still not logged in, but patch is downloading)
EDIT: Like somebody mentioned, spybot does have some sort of proxy, little bugger Service: Corp creation (Amarr/Caldari) |

Jaiimez Skor
Tr0pa de elite. Pandemic Legion
73
|
Posted - 2013.06.04 17:43:00 -
[58] - Quote
CCP Aporia wrote:Interesting @ Spybot. Can everyone please check if they are using that software and see if temporarily disabling it helps to resolve this issue?
I am also using Spybot, just uninstalled it, now testing. Will give results. |

Red Stakhanov
Center for Advanced Studies Gallente Federation
0
|
Posted - 2013.06.04 17:47:00 -
[59] - Quote
Turning off default Spybot proxy worked for me - thanks Skanny Aylet |

Jaiimez Skor
Tr0pa de elite. Pandemic Legion
73
|
Posted - 2013.06.04 17:50:00 -
[60] - Quote
I can confirm that Spybot is removed and the client is now patching, seems protecting your computer is overrated. Thanks CCP Aporia for your time. |
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