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| Author |
Thread Statistics | Show CCP posts - 1 post(s) |
Ammend
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Posted - 2005.11.13 20:21:00 -
[31]
Edited by: Ammend on 13/11/2005 20:22:07
I have been playing mmos since the beginning of UO. Througout all of these games i've played i've noticed one thing: The more customers a company gets, the worse the customer service gets. They start to get arrogant and think that ignoring their playerbase will not have any repercussions; and 90% of the time they're right. Players may complain nonstop, but they will continue to play and continue to pay. |
Ander
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Posted - 2005.11.13 20:21:00 -
[32]
This thread needs locking ;P
or not... but it's still breaking a few rules in the TOS.
No quoting GM's dudes.
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Drilla
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Posted - 2005.11.13 20:31:00 -
[33]
Please dont lock this thread - clean it instead!
Seek not to bar my way, for I shall win through - no matter the cost! |
Octavia
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Posted - 2005.11.13 20:39:00 -
[34]
Please, dont lock the thread.
It may or may not do some good, just clear the GM names.
However if the thread does get locked it will just prove what it thought of us and our opinons.
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Shittake
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Posted - 2005.11.13 20:48:00 -
[35]
Edited by: ****take on 13/11/2005 20:48:16
I personally submitted petition about items lost in a trade and was basically told "oh well, you cannot prove it."
Stuck petitions seem to be dealt with promptly from my experience BUT reimbursement of my Apoc as pirates shot at me from 4au away while I was in a safespot must be my fault.
I have been here since week 1 of the game and run 3 accounts. Performance AND customer care has degraded slowly ever since then.
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Hast
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Posted - 2005.11.13 20:56:00 -
[36]
I am forced to agree. Nothing at all ****es me off more then cut and paste responses that has little or nothing to do with the case...
Lately it seems that getting your ship replaced is a roll of the dice...
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Megadon
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Posted - 2005.11.13 21:01:00 -
[37]
I think CCP has excellent customer service. But I also think that with the recent, but now common lag problems, they need to adopt a more liberal reimbursement policy.
It seems that the current policy does not acknowledge the fact that lag and server issues are now common place events. Perhaps management needs to have a talk with the GM's about loosening the restrictions on reimbursements.
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Kaemonn
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Posted - 2005.11.13 21:14:00 -
[38]
Please DO NOT post GM disscussions at all. You are allowed to make a summary of what was said, but ommit GM names and accual quotes. If you want to dispute a GM ruling please use the "ask a question" feature and ask for a Senior GM. Im not going to lock this thread as it does contain some contructive posts. If you would like to discuss moderation please mail us at [email protected].
Thanks.
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feiht'd'ero
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Posted - 2005.11.13 21:15:00 -
[39]
 Originally by: Megadon
they need to adopt a more liberal reimbursement policy.
It seems that the current policy does not acknowledge the fact that lag and server issues are now common place events.
.
I would imagin but not to certain that lag cannot be proved atm, as in was it your computer that caused lag or your isp or ccp servers. but if they did relax the refunds rule i could see an influx of fake claims.
There are people out there who will go to any lengths to gain free items, these people are the cause of such stringent rules, so just think of that when an alliance member says "hahahaha ccp just refunded me my lost ship cos i said crashed"
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Neon Genesis
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Posted - 2005.11.13 21:17:00 -
[40]
Hate this kind of post, eve is growing, there is no decline.
There, i just contributed nothing to your thread |
Drilla
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Posted - 2005.11.13 21:32:00 -
[41]
Originally by: feiht'd'ero
Originally by: Megadon
they need to adopt a more liberal reimbursement policy.
It seems that the current policy does not acknowledge the fact that lag and server issues are now common place events.
.
I would imagin but not to certain that lag cannot be proved atm, as in was it your computer that caused lag or your isp or ccp servers. but if they did relax the refunds rule i could see an influx of fake claims.
There are people out there who will go to any lengths to gain free items, these people are the cause of such stringent rules, so just think of that when an alliance member says "hahahaha ccp just refunded me my lost ship cos i said crashed"
Problem is that ALL the 4 alliances involved in the combat acknowleged that the serveres was lagged to hell.
CCP however claims everything was dandy. 
Seek not to bar my way, for I shall win through - no matter the cost! |
Gonada
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Posted - 2005.11.13 21:56:00 -
[42]
from another thread , seemed alot of the ppl lagged were using p2 comps, nothing like using 10 year old technology in the modern age.
secondly, though i think everyone agrees that there are lag problems generated by the sheer amount of people, cccp wouldnt notice the loss of accounts at all, might even actually clear up the whiner posts on the board.
thirdly, you dont want to play, then dont, noones forcing you, sometimes the addiction is hard to break, "i will quit" posts do not make you cool you know.
-Baby can you dig your man-
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Darkrydar
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Posted - 2005.11.13 22:08:00 -
[43]
meh, I wrote a long post but who cares....
It's sad when the forum mods are better representatives than the GM's atm and they are volinteers...
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Drilla
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Posted - 2005.11.13 22:43:00 -
[44]
I'd love a reply from one of the CCP representatives about this issue.
Do you agree that the customer service is not what it should be or could be?
Seek not to bar my way, for I shall win through - no matter the cost! |
Samsson
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Posted - 2005.11.13 23:23:00 -
[45]
Originally by: Darkrydar
meh, I wrote a long post but who cares....
It's sad when the forum mods are better representatives than the GM's atm and they are volinteers...
Who says customer care is not volunteers.
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Vestas
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Posted - 2005.11.13 23:32:00 -
[46]
I'd like to clarify that I've only just re-subbed. I've not actually had a bad experience with GMs before - they've always been pretty reasonable. Something has happened since I left I reckon - Iceland Telecom outsourced it to China? 
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R31D
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Posted - 2005.11.13 23:39:00 -
[47]
I think Ander's post on eve-pirate.com here demonstrates CCP's re-imbursement policy rather well...
Free bumpage for all |
Haematite
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Posted - 2005.11.13 23:40:00 -
[48]
Edited by: Haematite on 13/11/2005 23:40:26
Waste of time imho, my last ship that i lost after being totaly lagged that my Client froze, but as they say its all about log's or Lack of. Yeh right i showed them a pic of the 164ppl in the same Grid and what i was left looking at on my screen, waste of my time sending them and the petition.
Im wating now to be moved after getting stuck in NOL, this is the second time in 10mins i got stuck, and this time ive been wating 30mins and still not been moved. :(
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Zigadenus
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Posted - 2005.11.13 23:50:00 -
[49]
Originally by: Gonada
secondly, though i think everyone agrees that there are lag problems generated by the sheer amount of people, cccp wouldnt notice the loss of accounts at all, might even actually clear up the whiner posts on the board.
thirdly, you dont want to play, then dont, noones forcing you, sometimes the addiction is hard to break, "i will quit" posts do not make you cool you know.
If things continue down the route they are on currently, rest assured these people won't play (accounts are already being cancelled). Sure there might be more peace on this issue in the forums then, since the remainder of subscribing members will either be those not yet affected by an issue that CCP repeatedly refuses/fails to resolve or are just plain old chumps and suckers. The game and all who play it will definitely suffer for that, so all this "whining" might be productive if it helps to improve the situation.
________________________________________________
Kyle > Why do you have to ask me all these complicated questions?
Zerodragon > Dude, IĈm trying to save your setup from complete suckage. |
Raznarok
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Posted - 2005.11.13 23:58:00 -
[50]
Originally by: R31D
I think Ander's post on eve-pirate.com here demonstrates CCP's re-imbursement policy rather well...
I have never come across it where it says "warping" for 30secs, perhaps its a hardware/processing fault with his puter.
Personally I've never had a bad customer service experience. But then again I've only ever petitioned 3 ships and they were all recognized as server side issues, which were all replaced.
My replies have all been clear and informative, maybe its just the way that people are making their claims to CCP? Being polite gets a way quicker response. |
Ander
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Posted - 2005.11.13 23:59:00 -
[51]
Originally by: Raznarok
Originally by: R31D
I think Ander's post on eve-pirate.com here demonstrates CCP's re-imbursement policy rather well...
I have never come across it where it says "warping" for 30secs, perhaps its a hardware/processing fault with his puter.
Personally I've never had a bad customer service experience. But then again I've only ever petitioned 3 ships and they were all recognized as server side issues, which were all replaced.
My replies have all been clear and informative, maybe its just the way that people are making their claims to CCP? Being polite gets a way quicker response.
Thing is, if I had the same issue on NPC:ing I'd get reimbursed. But not while PVP:ing.
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Darkrydar
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Posted - 2005.11.14 00:06:00 -
[52]
Originally by: Samsson
Originally by: Darkrydar
meh, I wrote a long post but who cares....
It's sad when the forum mods are better representatives than the GM's atm and they are volinteers...
Who says customer care is not volunteers.
CCP
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M3ta7h3ad
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Posted - 2005.11.14 00:13:00 -
[53]
I have to say reading the recent devblogs on the name change issues. It certainly does appear that CCP lack the ability to administer customer service.
While the name changes were done without the correct information: This should never happen, and a junior gm should not have the permissions to do it. The punishment of a temporary ban for the shuttle protest in jita is shocking.
In effect they have said over the past few days.
"We cant keep track of our own staff, even junior members of staff can have access to core game functions when they shouldnt have. Oh.. and if you break the law, and create disproportionatly high loads, we'll give you a slap on the wrist, but give it a few weeks and we'll let you back in, oh... and that thing you were protesting over, yea... we've changed it back for you"
THEY BROKE THE LAW. PROSECUTE THEM. If I managed to hack into your systems, gaining access of a GM account and proceeded to disrupt the game, I'd expect a darn sight more than just a temporary ban. I'd expect scotland yard cybercrimes division on my doorstep, with a big van ready to take me and my computer away for a long long time.
But you've basically said "ah well.. declare it as a protest and we'll let it slide".
Get your damn staff under control, start considering actually putting in a framework for punishments, and standardise your treatment of customers, because right now its a shambles.
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StiZum Hilidii
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Posted - 2005.11.14 01:13:00 -
[54]
Originally by: Gonada
from another thread , seemed alot of the ppl lagged were using p2 comps, nothing like using 10 year old technology in the modern age.
secondly, though i think everyone agrees that there are lag problems generated by the sheer amount of people, cccp wouldnt notice the loss of accounts at all, might even actually clear up the whiner posts on the board.
thirdly, you dont want to play, then dont, noones forcing you, sometimes the addiction is hard to break, "i will quit" posts do not make you cool you know.
1 you seem to have lost the plot
2 running a 3.6 p4 with 2gb of ram a 6600gt gfx card on a 2mb line. not the most amazing setup ever but it works on bf2 so i dont care, but during the whole lagging out issue my screen didnt even load so stfu
nicely written post though about customer service unfortunatly ccp dont give a monkeys
STAN
FACTA NON VERBA
ALTS FTL |
Drilla
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Posted - 2005.11.14 02:10:00 -
[55]
I hope that someone from CCP will prove you wrong and post here Stiz, but I highly doubt it though. 
Seek not to bar my way, for I shall win through - no matter the cost! |
Syrus666
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Posted - 2005.11.14 02:25:00 -
[56]
Well written post Drilla,
There is definately something lacking with the customer support. I actually find it quite funny comparing the PvP reimbursement request responses as they are almost word for word identical most of the time.
The replies to me indicate that the GM's simply do not have sufficient tools at thier disposal to monitor the server (proxy & therefore latency issues), and this in itself should be looked into.
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Icarus Starkiller
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Posted - 2005.11.14 02:43:00 -
[57]
Not only ship loss, but pretty much any petition besides 'stuck' gets you a slap in the face without even a cookie.
For instance..
Perusing escrow one night I came across 7 sales by the same individual for rare faction items at considerably below cost, but inspecting the escrow revealed - an empty escrow. 7 times.
I petitioned this little feat (making empty escrows is a bug that some folks seem to have capitalized on), and the GM response was: There are items in the escrow. He did not tell me what they were, only that there were items in the escrow.
I figure, okay, so he put items into the escrow... bugged items, and for sure not what was advertized (I did not claim any - waste of my ISK & time), which the individual making the escrows knew would not show up when 'inspected' (why else put them up for such 'grab me quick!' prices?), but the GM said that there were items in the escrow and it was not an exploit of a bug, end of story.
I have since seen many more 'empty' escrows, from that individual and others, en masse... But the GM would never tell me what was hidden for the unwary in that empty escrow (because he probably could not see them any better than I could but was not about to knock the abusers's head because it was too much work.
Another... a ship loss (legitimate but confusing) - A fully tanked ship with super resistances against the target that literally and in very short order blow it to flinders as if no resistances were being factored at all. Totally flummoxed at the rather instantaneous death to rats that had previously never been able to make that ship sweat I went and looked for the log of that incident...
... there was NO LOG. Anywhere, for that entire day for any encounter at all (and I had been hunting rats for hours). The only 'logs' were system changes & chats and that was *IT*, nothing else.
of course, there were no problems on CCP's end... but I was unable to review what went wrong on my end because for 36 hours there was not a single combat log produced.
Customer lack-of-service & canned responses are bringing EVE closer to the brick wall that I've heard that WOW custserv is.
Life is pain...anyone who says differently is selling something. |
nahtoh
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Posted - 2005.11.14 03:12:00 -
[58]
Edited by: nahtoh on 14/11/2005 03:12:22
Never had any issues with the customer care I have recived from the GMs, even when they have not reimbursed me for losses.
But I can't be the only thinking that heads may have rolled in the GM team over the 4S and SAS renaming incident. And if thats the case the GM team might be playing it safe by sticking strictly to the rules and guidelines.
Then again working in a support role I may have much different expectations than non-support types.
Oh aye and what happened to the "don't fly what you can't afford to lose" types of comments?
I do think that if for instance a Jita or other hub system mission runner had typed this post they would have been charboiled on the spot.
PS and a lot of support types first thought on "I am going to quit if this is not changed!!!!!!!!!" normally revoles around "fantastic one less twonker" or "don't let the door hit you on the ass on the way out" Ofcourse the longer you have been doing support the more likley you are to wish for them to just sodd off and die...
"I am not saying there should be capital punishment for stupidity, but
why can`t we just take the safety labels off everything and let the
problem solve itself" (credits to mcallister TCS)
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skilz
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Posted - 2005.11.14 06:17:00 -
[59]
My friend lost his entire hanger of 500 items, boom, poof gone. (about 500mil worth of mods) they told him that it never existed...
--
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Prydeless
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Posted - 2005.11.14 06:42:00 -
[60]
Break out the pickets
Let the witch hunt begin! 
Anyways, never had a problem with customer support so I am a happy camper! w00t for Prydeless!
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