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Status of Customer 'care'

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Author	Thread Statistics \| Show CCP posts - 1 post(s)
Kaylana Syi	Posted - 2005.11.16 03:43:00 - [151] Originally by: Mis Raven Quite right! This is a goddamm joke! I made my complaints to the mods and this is how they handled it... Disgusting! Well gues what I QUIT! You blame EVE for your ** and warez habbit? Or opening email with Outlook? Sorry but no sympathy. Might want to take it to bestbuy so they can fix it <giggle> Originally by:** "Oveur" I don't react to threats any better than you do
Permanewbie	Posted - 2005.11.16 03:54:00 - [152] Originally by: Discorporation Will say it again, jumping in with 200 ships on 80 ships is stupid Damn strait. Also note that around a fourth of these posts are coming from a single corp. Take a moment and look at all of the other MMO's out there. Sony Online Entertainment basically just killed itself. You can bet that a lot of their customers will never play another SOE game ever again. Eve is the only game that gets better with age. They never delete accounts ( cough, FFXI, 3 months your gone cough . ) and when a bug comes out you KNOW it will get fixed sooner or later. In Anarcy online there was a bug in early beta where if you had more than 10 or so items in your apartment they would disappear. The game is on it's deathbed, being free to play and the bug is STILL there. FFS. Alot of bugs never got fixed with Planetside and SWG actually got worse with time. Be thankful that your actually getting a reply, since in my experience I've had almost no luck in other games. I dont mind canned replies. They DID give me a response... and if it's a petition for a common problem then wouldnt be giving a quick response be important to helping as many people as possible? What do you want? 2000 word reply for every petition? Just how far do you think that your monthly fee goes? Remember that expansions for this game come at no additional cost above and beyond the monthly fee. Expansions in other MMO's have turned out to fall flat or actually make the game WORSE. Take a moment and think about it kay?
Kyle Caldrel	Posted - 2005.11.16 04:08:00 - [153] We the Eve players have had and expect better Customer service. I have had great service from CCP about a year ago, but noticed its decline in the past oh, 6 months or so.
Vlodec	Posted - 2005.11.16 04:08:00 - [154] Oh come now...just because it's worse elsewhere doesn't make it OK here. Basic ethics. Am I allowed to say that ?
Permanewbie	Posted - 2005.11.16 04:28:00 - [155] Originally by: Mis Raven Quite right! This is a goddamm joke! I made my complaints to the mods and this is how they handled it... Disgusting! Well gues what I QUIT! That wasnt CCP's fault, but rather your system config. Dont pass off the blame.
Megadon	Posted - 2005.11.16 04:40:00 - [156] Edited by: Megadon on 16/11/2005 04:43:36 Originally by: Mis Raven Quite right! This is a goddamm joke! I made my complaints to the mods and this is how they handled it... Disgusting! Well gues what I QUIT! Can I have your stuff? Edit: This is one of the first games I have EVER played that even has had anything resembling customer service.
Vlodec	Posted - 2005.11.16 04:45:00 - [157] Originally by: Megadon Originally by: Mis Raven Quite right! This is a goddamm joke! I made my complaints to the mods and this is how they handled it... Disgusting! Well gues what I QUIT! Can I have your stuff? I recall when that joke was first made - to my knowledge at any rate. It was quite funny then. Am I allowed to say that ?
Megadon	Posted - 2005.11.16 05:06:00 - [158] Originally by: Vlodec Originally by: Megadon Originally by: Mis Raven Quite right! This is a goddamm joke! I made my complaints to the mods and this is how they handled it... Disgusting! Well gues what I QUIT! Can I have your stuff? I recall when that joke was first made - to my knowledge at any rate. It was quite funny then. The joke's on you. I was serious.
Vlodec	Posted - 2005.11.16 05:10:00 - [159] Edited by: Vlodec on 16/11/2005 05:11:34 Am I allowed to say that ?
Megadon	Posted - 2005.11.16 05:12:00 - [160]
Vlodec	Posted - 2005.11.16 05:43:00 - [161] Am I allowed to say that ?
Guvante	Posted - 2005.11.16 07:23:00 - [162] Reply to this entire thread, sorry if someone has already said this, but it is late and there were 4 pages of threads to go... What you don't realize is that you all were having client side lag This game has issues loading up 200+ ship models all at the same time, but it is client side lag, and not a bug, so the GMs can't do anything about it due to the rules they are governed by While I do not think that no reimbursments is the correct path, I can definatly see why "sorry, can't help" is the general responce, since as the rules stand, client side lag is not a reason to reimburse, even if it is caused by game mechanics
Megadon	Posted - 2005.11.16 07:32:00 - [163] Originally by: Vlodec If I get anything, I'll split it with you!
Avon	Posted - 2005.11.16 08:56:00 - [164] Megadon has won this thread with the "Life of Brian" joke. Game Over. "He has a wife y'know?" ______________________________________________ The Battleships is not and should not be a solo pwnmobile - Oveur
Drilla	Posted - 2005.11.16 11:02:00 - [165] Originally by: Guvante Reply to this entire thread, sorry if someone has already said this, but it is late and there were 4 pages of threads to go... What you don't realize is that you all were having client side lag This game has issues loading up 200+ ship models all at the same time, but it is client side lag, and not a bug, so the GMs can't do anything about it due to the rules they are governed by While I do not think that no reimbursments is the correct path, I can definatly see why "sorry, can't help" is the general responce, since as the rules stand, client side lag is not a reason to reimburse, even if it is caused by game mechanics Client Side lag? You might be right but then it's a problem inside the client and the way it communicates with the proxy/server, when you can go from 25fps til black screen in 15 minutes because of gate activity. But getting back to what this thread is about, GMs and they way they respond and disrespects the customers. Seek not to bar my way, for I shall win through - no matter the cost!
Drilla	Posted - 2005.11.17 02:50:00 - [166] Originally by: Kyle Caldrel We the Eve players have had and expect better Customer service. I have had great service from CCP about a year ago, but noticed its decline in the past oh, 6 months or so. That's the entire problem - a decline in service. If it had always been like this then we wouldn't complain. Seek not to bar my way, for I shall win through - no matter the cost!

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