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EVE Client Crashes Frequently in space and crashes computer

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Author	Thread Statistics \| Show CCP posts - 25 post(s)
Call Rollard Caldari Independent Navy Reserve The Fourth District 101	Posted - 2014.02.05 16:50:00 - [31] - Quote CCP Snorlax wrote: We are investigating! Yay Hopefully we can get an update on when we would get a fix applied?

CCP Snorlax C C P C C P Alliance 347	Posted - 2014.02.05 18:30:00 - [32] - Quote Call Rollard wrote: CCP Snorlax wrote: We are investigating! Yay Hopefully we can get an update on when we would get a fix applied? There is a patch tomorrow that has a fix for flickering in UI. We have not been able to reproduce this issue but there is a chance these issues are related so check again after tomorrow's downtime. If there is no improvement we will of course keep investigating.

Call Rollard Caldari Independent Navy Reserve The Fourth District 101	Posted - 2014.02.05 19:14:00 - [33] - Quote CCP Snorlax wrote: Call Rollard wrote: CCP Snorlax wrote: We are investigating! Yay Hopefully we can get an update on when we would get a fix applied? There is a patch tomorrow that has a fix for flickering in UI. We have not been able to reproduce this issue but there is a chance these issues are related so check again after tomorrow's downtime. If there is no improvement we will of course keep investigating. Is this new update on SiSi or somewhere so we can test it before it going onto Tranquility?
Vincent Athena V.I.C.E. 2641	Posted - 2014.02.05 19:44:00 - [34] - Quote Many people said that going to windowed mode and bypassing the launcher helps this issue. I do not have this bug, and I always play in windowed mode. I also use client clones and those bypass the launcher. So I fired up my main install, set full screen, logged into my Jita alt and warped about for 10 minutes. No issue. So its something else. http://vincentoneve.wordpress.com/
nhouse123 Bolt Hole Cartel 1	Posted - 2014.02.05 20:24:00 - [35] - Quote Same problem, character selection is a black screen & cannot alt & tab back to desktop. Only way out is to switch the mac off & then back on again. Hope the patch fixes this otherwise will have to un-sub & find a new game.
Call Rollard Caldari Independent Navy Reserve The Fourth District 101	Posted - 2014.02.05 20:45:00 - [36] - Quote Vincent Athena wrote: Many people said that going to windowed mode and bypassing the launcher helps this issue. I do not have this bug, and I always play in windowed mode. I also use client clones and those bypass the launcher. So I fired up my main install, set full screen, logged into my Jita alt and warped about for 10 minutes. No issue. So its something else. That doesn't work as well. It's a bug within the game causing it. Anyhow lets just hope it gets fixed tomorrows patch.
Rajafalko Just mine it 1	Posted - 2014.02.05 21:22:00 - [37] - Quote CCP Snorlax wrote: There is a patch tomorrow that has a fix for flickering in UI. We have not been able to reproduce this issue but there is a chance these issues are related so check again after tomorrow's downtime. If there is no improvement we will of course keep investigating. Let's wait for tomorrow downtime
Caelum Sky Center for Advanced Studies Gallente Federation 0	Posted - 2014.02.05 22:01:00 - [38] - Quote Call Rollard wrote: Since todays patch it's happened to me many times, one of which resulted in a ship and capsule loss (Due to no E-Warp apparently 3 mins after). After playing EVE and being in space for 5 minutes it happens. It's frequent. The screen suddenly starts making strange black areas flashing then completely crashes, however the applications appear to still all be working. The only result to quit EVE is to force shutdown the computer. The mouse still moves but clicking anything does nothing. EVE is completely unplayable like this and this needs to be fixed asap. Solution I listed has been removed, it changed NOTHING. EVE is still unplayable with these freezes. Nvidia 9400M 2.53 GHZ Intel Core 2 Duo 4 GB 1067 MHz DDR3 OSX 10.9.1 Same machine, same problem, only that my computer freezes up at the character selection screen. Fingers crossed for tomorrow's patch.
Rudazara Sigillum Militum Xpisti Black Legion. 1	Posted - 2014.02.05 23:16:00 - [39] - Quote I am having the same issue as well. I have messed around with un-installing and all that numerous times which sufficed to say....sucks. The client is still not working for me. On one character, my character selection loads up, I load station, I can do everything in station fine. Once I undock from the Gallente station I have been LOCKED IN for a week due to the issue, my client goes nuts. On another character, who is currently seated in his thanatos (saying this as maybe it's a gallente issue.....gallente station freeze, thanatos? witchcraft and candlesticks?) I cannot even see the character selection screen, however I can "mystery click" and it will log on. It will then load station and all I see is green. Kermit the frog would love this, however, I am extremely unamused considering I have just payed for another few months across 4 characters......just love pissing money away..... EVE for me is unplayable at this point, and it's been this way since the patch. http://puu.sh/6Loww http://puu.sh/6LoxH http://puu.sh/6LoyP http://puu.sh/6LoFF
Pletosu Plepletosu Horn Flakes 0	Posted - 2014.02.06 08:26:00 - [40] - Quote After the patch.It still flickers.

Rudazara Sigillum Militum Xpisti Black Legion. 1	Posted - 2014.02.06 09:08:00 - [41] - Quote Pletosu Plepletosu wrote: After the patch.It still flickers. Patch hasn't been released yet, few more hours
Rajafalko Just mine it 1	Posted - 2014.02.06 11:31:00 - [42] - Quote I've applied the last patch 714680 (6 feb.) and it still unplayable : black screen flickering...
kloktar Ministry of War Amarr Empire 0	Posted - 2014.02.06 11:52:00 - [43] - Quote Yep.... new patch has not improved anything for me. Still not getting to character selection, just black screen and system freezes forcing hard reboot.
Tarek Hakaari Science and Trade Institute Caldari State 2	Posted - 2014.02.06 11:55:00 - [44] - Quote I've downladed the patch aswell and here are my attempts: 1) logg in via launcher and still get black screen after game starts with music . now i could klick on my not seen character get into hangar and nothing after that restart 2) clear cache and file from app support folder, start game bypassing launcher. change settings to windowed mode and eerythong off/ on minimum quality . Finally I see my character, logg in and see the ship in hangar after that i wanted to make my screen bigger so I changed scaling - big mistake, game frozen again 3) try to logg in again bypassing launcher and it keeps saying that my password or login isnt correkt i ckeck it couple times but nothin, so i cleared the cache and i got in into the black screen again . so something still obviously isnt working.
Rudazara Sigillum Militum Xpisti Black Legion. 1	Posted - 2014.02.06 12:41:00 - [45] - Quote Still jacked for me as well. Perhaps they cannot replicate the issue because they work on PC's all day? Either way, this issue renders the game unplayable for me, and I just plexed 3 accounts before the patch a few days ago. To CCP, we are handing you money to not receive a product. I do not see the problem in making a post saying "your computer may no longer be compatible with EVE, get a new one" before I run around plexing accounts to not be able to play. I'm not asking for my money back, but maybe some insight on the issue, or what you guys THINK it may be, or if its something thats even being worked on : /
SCIACARL MARTE Regnum-Irae Yulai Federation 8	Posted - 2014.02.06 12:44:00 - [46] - Quote Ok got one mac (imac 24 2009 OS 10.6.8 NVIDIA GeForce GT 120) out of order after the last patch freeze every time that try to click some windows or change the screen setting. Its impossible to do nothing. Got an other iMac (21 2009 OS10.6.8) that worked fine till 4 feb, no last patches made, tonight I try to log in, do the patch and see what happen. Then report on this forum.

CCP Snorlax C C P C C P Alliance 390	Posted - 2014.02.06 12:46:00 - [47] - Quote We are still not able to repro this problem inhouse, but we are still investigating.

O'ralia Divine Power Industries Goonswarm Federation 0	Posted - 2014.02.06 13:05:00 - [48] - Quote CCP Snorlax wrote: We are still not able to repro this problem inhouse, but we are still investigating. Are you sure you are trying it on a mac? I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan. I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.'
Rudazara Sigillum Militum Xpisti Black Legion. 1	Posted - 2014.02.06 13:06:00 - [49] - Quote O'ralia wrote: CCP Snorlax wrote: We are still not able to repro this problem inhouse, but we are still investigating. Are you sure you are trying it on a mac? I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan. I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.' I agree......

CCP Snorlax C C P C C P Alliance 392	Posted - 2014.02.06 13:34:00 - [50] - Quote O'ralia wrote: CCP Snorlax wrote: We are still not able to repro this problem inhouse, but we are still investigating. Are you sure you are trying it on a mac? I was working fine until 2 days ago and now I can't log in on my mac. I've already lost training time as I wasn't able to add a skill to the plan. I find it a bit hard to believe that there are so many mac users on here that are having the same black screen issue and you can't 'reproduce the problem.' I appreciate that this is frustrating, but the fact is that this is not happening on all Macs - see https://forums.eveonline.com/default.aspx?g=posts&m=4195477#post4195477 for example. We would also have noticed if there was a significant drop in logins from Macs. This makes it harder for us to track down, but we are still working on it.


Autumn Orchid Pradox XVI Proficiency V. 0	Posted - 2014.02.06 13:37:00 - [51] - Quote Haven't had an issue until today. I had about an hour logged then decided to do a Mission then I froze in the middle of space. Tried docking and nothing happened. When I rebooted Eve I was near the dock but not docked, froze again and rebooted. Third attempt and I was finally in the dock. Seems like the game is still doing some of the things we request we're just not able to see them on our end. Hope this problem gets fixed soon. If theres any information I, or we, can supply I'm sure everyone would be more than willing.

CCP Snorlax C C P C C P Alliance 392	Posted - 2014.02.06 13:59:00 - [52] - Quote Getting logs from the startup of the client might help - see https://wiki.eveonline.com/en/wiki/Mac_bug_reporting for details on getting logging from the Mac client. Please file bug reports with the logs, and details on your system and exact symptoms.

Madelaine Krieger Daktaklakpak. Red Coat Conspiracy 0	Posted - 2014.02.06 14:34:00 - [53] - Quote I would love to do so... unfortunately, if I try to launch the game after logging into the launcher, all that happens is that the windowed application is completely black and unresponsive. my hole mac now turns unresponsive, too. Forcing me to hard reboot every time I try to launch the game. This issue appears since the patch on tuesday. I was just fine thru the weekend and since tuesday I can't even get on to the character selection screen. I have so far tried clearing all caches, completely wiped and downloaded a complete fresh client. With the absolute same result. Right now my character ran out of training, I just BOUGHT new gametime on my other account (where the training queue will expire soon) and I can't even log in. And I can't even get you a log file or bug report, as all I get is a complete frozen up computer after trying to launch eve. Any suggestions on what to do, please?
O'ralia Divine Power Industries Goonswarm Federation 0	Posted - 2014.02.06 15:13:00 - [54] - Quote CCP Snorlax wrote: I appreciate that this is frustrating, but the fact is that this is not happening on all Macs - see https://forums.eveonline.com/default.aspx?g=posts&m=4195477#post4195477 for example. We would also have noticed if there was a significant drop in logins from Macs. This makes it harder for us to track down, but we are still working on it. It isn't happening on all macs, I agree but it is happening on both older core 2 duoi macs and newer i7 macs so I hardly think it is a hardware issue, or a mac not meeting the minimum requirements. (Within reason obviously) I imagine the amount of people logging in on a machas declined massively duo to the whole computer freezing up. Very, very frustrating. Will you be looking ot some form og ingame compensation for players that can't login to update skills etc. On a brighter note, it is good to see CCP responding on the thread and not ignoring the mac user base.
Rajafalko Just mine it 1	Posted - 2014.02.06 15:29:00 - [55] - Quote What about Display Adaptater ? On my MacBook Pro 15'' and MacBook 13'' Alu I have the same NVDIA GeForce 9400M and I have the same problem on both. EDIT : Open GL is unchecked on my settings
Grizilk Chanlin Foo Holdings 6	Posted - 2014.02.06 15:29:00 - [56] - Quote Madelaine Krieger wrote: //EDIT: I managed to launch the game again by bypassing the launcher and then, in the settings, disabling OpenGL and setting intval mode to immediate. Maybe after all it is a graphic issue and collides with openGL? Can you guys check, if OpenGL is checked on your settings? I tried this and it worked... sort of. I did not have OpenGL enabled, but did change the setting interval mode to immediate. When I then logged in from the client window I still got a black screen and it appeared that the same thing was happening. But I waited a minute and then clicked in the client window where one of the character portraits would normally be. It then logged that character into the world. Right before the normal play window came up, I saw for half a second the character select screen in all its glory. I also submitted a bug report.
Call Rollard Caldari Independent Navy Reserve The Fourth District 102	Posted - 2014.02.06 16:19:00 - [57] - Quote This issue I first posted on forums eventually diverted to the black login issue which wasn't what I posted... myself haven't obtained the black login problem but the flicker crash. I'm going to try todays patch at some point to see if my flicker crash happens anymore. But has the flicker crash been fixed for anyone? The one I said on my original post.
Call Rollard Caldari Independent Navy Reserve The Fourth District 102	Posted - 2014.02.06 17:00:00 - [58] - Quote I noticed the person with no problem is running 10.7.5. An older OS, not Mavericks. What operating system are we all running and receiving the flicker freeze issue with? I want to know if it's all Mac OS's or just Mavericks. Also is CCP testing this with what OS? 10.9.1? 10.7.5? Me: 10.9.1
Toyo Hanzo Screaming Hayabusa 0	Posted - 2014.02.06 17:07:00 - [59] - Quote I'm on 10.7.5 and having the problem. My mac is from 2009. 2.5 Intel Core 2 Duo 4gb ram NVIDIA GeForce 9400M 256 MB
Call Rollard Caldari Independent Navy Reserve The Fourth District 102	Posted - 2014.02.06 17:15:00 - [60] - Quote Toyo Hanzo wrote: I'm on 10.7.5 and having the problem. My mac is from 2009. 2.5 Intel Core 2 Duo 4gb ram NVIDIA GeForce 9400M 256 MB Ok I see. This is through different versions of OSX then. Not just Mavericks. Please give us an update CCP



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