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Thread Statistics | Show CCP posts - 25 post(s) |

Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
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Posted - 2014.02.08 23:31:00 -
[121] - Quote
Dux Bellorium wrote:Grateful that I don't seem to have it as bad as others. I seem to be able to login OK. I can't play as normal though. I'm not taking any fleets out and risking other players ships, because I can't pull up the map, I can't really go into low or null sec safely.
Today I had my first "right click crash" where right clicking in space was all that was needed to generate another hard crash. I crash 3 or 4 times a day now. Takes out the whole computer. In just about every case for me it happens when a window is being called/opened. Be that a Map window, a web browser window.
I'm also grateful CCP has someone like CCP Snorlax keeping us up to date. We know your working on this. People in this thread have also all been really helpful and for the most part, kept it very positive. As a developer myself I know it makes CCP Snorlax's job much easier when he can focus on the problem and not have to deal with difficult people.
As we approach a full week of major issues that pretty much affects the entire Mac platform, (sure, it's not the largest, but still no less important than other segments) of not of not being able to play as normal, it might be worth considering reverting to the old code that was in place before the problems started? That is ultimately the common thread. Everyone's problems started after the 1.1x patch.
I know that companies set deadlines and goals that need to be met. Sometimes things get pushed out the door before they are ready to meet a deadlines. This may not have been the case here, I am not in a position to know. I just know that sometimes it happens.
While initial efforts to fix the problem are greatly appreciated, at some point there will come a time where it is better to save face and revert to the old code . Resolving the problem in the short term while development continues to fix the code and bring back the latest updates.
I don't know when the point in time is. A week, a week and a half, two weeks? The potential is there for this to become an even bigger customer service issue for CCP. I don't want to see that happen and hope that CCP has a date set, were if you can't resolve the issue, you revert the code (short term fix) and keep that segment of your customer base positive. I would not think negatively of CCP if they did this. On the contrary I think it is the right thing to do.
Having a lot of angry customers who are paying for something and not getting what they are paying for is really bad for any company for so many reasons. CCP has been very responsive and without question has shown to take this issue very seriously. I have nothing but good things to say about their whole approach to the problem. I know they are on our side and while it's only a game, it's still a product / service that we subscribe to and pay for. I'm not asking for my money back. I'm very patient. I just don't want to get to the point were patience runs out, not just for me but for this entire market segment.
So please, set a date if you have not already. A deadline. Where either a solution has been found and deployed or revert the code. Don't just rule it out and say it's not possible. ItGÇÖs not just old Macs that are affected. And while you're at it, hop on Craig's list and go buy a couple old used Macs. In the grand scheme of things, the cost of a couple of old used Macs is far less aggravating an entire segment of your user base.
In the mean time, I'll keep testing the patches and giving you what ever feedback I can and hopefully what I have written here has remained positive like some many other posts before mine.
Thank you for all you are doing to get us fully back up and running, crash free.
The problem is if the old code was brought back before these problems started happening, the AMD cards will then have an issue. What broke EVE for the Mac users and many other users was fixing the AMD issue.
I encountered this exact problem we are having on TQ when I went onto the Singularity server the night before the 4th Feb patch. So I did find the bug, it was just too late and CCP rolled out the patch.
Though the lots and lots of issues people came across on the 4th of feb patch must have been detectable on the Singularity server, it was detectable for me at least for sure. |

Emesine
Genstar Inc
2
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Posted - 2014.02.09 00:23:00 -
[122] - Quote
Quote:The problem is if the old code was brought back before these problems started happening, the AMD cards will then have an issue. What broke EVE for the Mac users and many other users was fixing the AMD issue.
I'm not sure this has to be true. If a link to a pre-Feb4 patch were made available, I could import that patch and all would be well on my system. I don't see how this would have any impact on other user's systems. In the mean time CCP could work on the issue and I would be able to maintain play. |

Axel Nolm
S.T.A.L.K.E.R. ACADEMY Union 0f Revolution
0
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Posted - 2014.02.09 01:37:00 -
[123] - Quote
I have had this happening to me as well just lost a pretty expensive ship due to it.
Had no problems untill this started happening.
Blackflickering and game freezes in windowed mode. Comp is frozen aswell in most cases making closing down game client impossible.
MacBook
2 GHz Intel core 2 Duo
2 GB 1067 MHx DDR3
Nvidia Geforce 9400M 256 MB
OSX 10.7.5 |

Rudazara
Sigillum Militum Xpisti Black Legion.
1
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Posted - 2014.02.09 02:11:00 -
[124] - Quote
So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted...
In any case, Snorlax, I really hope you guys figure this one out and appreciate the time you have put in so far investigating the issue. I am not looking foreword to buying a new computer....even though I am a stuck up, snobby hipster mac user, as are we all apparently, and should buy a PC regardless because....well.....MAC's are good for photoshop, music and film production, and thats pretty much it 
The issue really is strange; some toons don't even reach login screen without a freeze, and my other toon can fly around in space, until I decide to dock then it freezes. Funny and unbelievably annoying at the same time, kinda like Dane Cook (I think I will name my computer that).
Obviously we all hope the issue is resolved before all else, as I am sure the rest of your dev team agrees, but for those of us who have characters not skilling because of the inability to log in....yeah.......you know what I am going to ask next . I plexed 4 accounts before this issue started, and have had 12 hours of skilling on less than 3 accounts since the error/bug. I'm sure if you were in my position you would understand why I ask.
Can we get some reassurance that we will be taken care of? Like a pat on the back and a methodical "everything will be alright, here is some game time/plex/all of the things?"
 
Thanks guys, really hope I can play soon!!! |

Caelum Sky
Center for Advanced Studies Gallente Federation
1
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Posted - 2014.02.09 06:05:00 -
[125] - Quote
Rudazara wrote:So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted...
But you personally posted in this thread like 4 times already... lol I guess you are speaking from experience, of the frustration of course. |

Rudazara
Sigillum Militum Xpisti Black Legion.
1
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Posted - 2014.02.09 13:23:00 -
[126] - Quote
Caelum Sky wrote:Rudazara wrote:So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted... But you personally posted in this thread like 4 times already... lol I guess you are speaking from experience, of the frustration of course.
I have posted in all of them :D |

Lokk Jaw
Demon-War-Lords Fatal Ascension
0
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Posted - 2014.02.09 13:46:00 -
[127] - Quote
Rudazara wrote:Caelum Sky wrote:Rudazara wrote:So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted... But you personally posted in this thread like 4 times already... lol I guess you are speaking from experience, of the frustration of course. I have posted in all of them :D
RUD! I'm having the same damn issue.... Quite annoying, hopefully we'll be back up soon - Glad to see your name around here big little sexy |

Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
|
Posted - 2014.02.09 14:29:00 -
[128] - Quote
Rudazara wrote:So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted...
I was the first one to make a thread about this exact issue. Constently freezing up is a 3 year old thread, therefore I made this one since it's a new issue.
I told other people to post in the blackout issue for the blackout issue since it's not the exact same issue. I have the flicker crash issue.
But I was the first to make a thread for this issue I'm reporting.
Been almost a week of no EVE  |

Call Rollard
Caldari Independent Navy Reserve The Fourth District
102
|
Posted - 2014.02.09 18:38:00 -
[129] - Quote
Seems like we won't get a patch tomorrow if CCP still hasn't reproduced it  |

Gudrun die Gute
Imperial Academy Amarr Empire
0
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Posted - 2014.02.09 19:35:00 -
[130] - Quote
Still having problems with various outcome.
To my surprise I was able to enter the game normally this morning. I already thought, that CCP might had solved the problems.
Next log in some hours later again brought the black screen.
Sometimes I am able to click the black screen on my first character and sometimes the game starts after several minutes.
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kloktar
Ministry of War Amarr Empire
0
|
Posted - 2014.02.09 20:17:00 -
[131] - Quote
i just got into game for about 10 seconds.... total fluke i reckon. Sadly i wasn't able to install any skills because i had to select the character from the black screen and i accidentally got the wrong one.... |

Boogie Jones
Hoover Inc. Black Legion.
78
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Posted - 2014.02.09 20:23:00 -
[132] - Quote
If you need a Mac to duplicate the crash on I'll happily send you mine. Not like I'm using it to play much anyway. hahaha CptBen: this was the rare nice CptBen, ill probably be back later and boogie will agravate me and ill call you all scrubs |

kloktar
Ministry of War Amarr Empire
0
|
Posted - 2014.02.09 20:33:00 -
[133] - Quote
Well i'm in game..... skill queue updated. Honestly i can't see what's wrong... everything looks as it should. Able to undock and fly around.... i suppose at some point it will **** up on me, but for now.... i'm actually online. |

Call Rollard
Caldari Independent Navy Reserve The Fourth District
103
|
Posted - 2014.02.09 20:38:00 -
[134] - Quote
kloktar wrote:Well i'm in game..... skill queue updated. Honestly i can't see what's wrong... everything looks as it should. Able to undock and fly around.... i suppose at some point it will **** up on me, but for now.... i'm actually online.
If you go to Amarr and remain on the undock, move the camera around then if it doesn't freeze up within a minute at all, seems you are ok. But it still does the hard flicker crashes on me. |

Rudazara
Sigillum Militum Xpisti Black Legion.
2
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Posted - 2014.02.09 21:47:00 -
[135] - Quote
Call Rollard wrote:Rudazara wrote:So this is the third thread started about this issue. Obviously you guys are just so frustrated that you haven't bothered to even see if anyone else has this problem and posted a thread about it. Pretty retarted... I was the first one to make a thread about this exact issue. Constently freezing up is a 3 year old thread, therefore I made this one since it's a new issue. I told other people to post in the blackout issue for the blackout issue since it's not the exact same issue. I have the flicker crash issue. But I was the first to make a thread for this issue I'm reporting. Been almost a week of no EVE 
......I feel you on that 
Regardless of the fact that I am buying a new computer because I am pretty outdated as it stands, I have payed to subscribe without notification that the game may become unplayable for some MAC users. Mostly because CCP had no clue it would happen, or even what the current issue is. No skills active, unplayable game, paying for nothing. |

Rozie Gallifrey
Augmented Strategic Unlimited Touched by Destiny
0
|
Posted - 2014.02.09 23:21:00 -
[136] - Quote
So I have a Mid 2010 MBP. Having the same freezing and crashing issues. I used boot camp and am running windows 7 64bit and eve is working better then on the native mac. if you can get windows running i suggest using it for now. |

Rudazara
Sigillum Militum Xpisti Black Legion.
2
|
Posted - 2014.02.10 00:01:00 -
[137] - Quote
Having trouble getting eve to boot on my boot camp drive. Launcher runs, icon pops up in the bottom, no response. |

Marcus Peasant
Red Federation RvB - RED Federation
0
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Posted - 2014.02.10 00:29:00 -
[138] - Quote
I've had the same issue, and will at the least expect some compensation... I mean, it's not as if the currency is "real" anyway, and it would make all us EvE'ers feel a whole lot better.
Personally, I'd like 20 days of instant skilling. Just pick a skill, and skill up 20 days... Sounds good to me... In Eve, how you use time is worth a whole hell of a lot more than just pure PLEX.
If I receive PLEX for this issue, I'll be forced to start some kind of protest... 
|
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CCP Snorlax
C C P C C P Alliance
416

|
Posted - 2014.02.10 13:29:00 -
[139] - Quote
We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.
CCP Snorlax - Senior Software Engineer - Team RnB |
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Autumn Orchid
Pradox XVI Proficiency V.
0
|
Posted - 2014.02.10 13:39:00 -
[140] - Quote
CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something. Really hope whatever you're trying fixes this issue. I'm on my 7th time logging in in the past 10 minutes just to dock my character safely to log off and wait for tomorrow.
If it helps at all I only really get issues with this early morning (7am-11am EST). When I get on at night (6pm-10pm EST) I have yet to have an issue. Doubt that has anything to do with it, but anything I can provide that may help get this fixed sooner I'll provide. |
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Call Rollard
Caldari Independent Navy Reserve The Fourth District
104
|
Posted - 2014.02.10 16:12:00 -
[141] - Quote
Marcus Peasant wrote:I've had the same issue, and will at the least expect some compensation... I mean, it's not as if the currency is "real". Anyway, it would make all us EvE'ers feel a whole lot better. Personally, I'd like 20 days of instant skilling. Just pick a skill, and skill up 20 days... Sounds good to me... In Eve, how you use time is worth a whole hell of a lot more than just pure PLEX.  If I receive PLEX for this issue, I'll be forced to start some kind of protest... 
I'd personally want a PLEX for this issue to make up my time of not making ISK or anything which I planned to do.
Game time for 10 days or what ever just won't make it for me since I wasn't able to access EVE at all.
Anyhow lets just hope this patch tomorrow fixes it... if it doesn't it would be day 7... |

Zeneb
Royal Amarr Institute Amarr Empire
0
|
Posted - 2014.02.10 18:00:00 -
[142] - Quote
Also getting black screen at login.
Model Name:Mac Pro Processor Name:Quad-Core Intel Xeon Processor Speed:2.66 GHz Memory:16 GB NVIDIA GeForce GT 120
Even though the specs do not meet minimum requirements, I have been playing with no issues the last 2 years. Issues have arisen after the last few patches.
Before the latest patch I was getting to the character selection screen before my mac would lock up. After the most recent patch my mac goes directly to a black screen and locks up.
The following lines are from the system log that have errors in the line.
Feb 10 12:00:06 Mac [0x0-0x107107].com.ccpgames.eveonline[0]: Service dungeonChecker: 0.000s Feb 10 12:02:11 Mac [0x0-0x107107].com.ccpgames.eveonline[0]: Feb 10 12:02:11 Mac.local cider[2313] (Error): kCGErrorRangeCheck: CGSDispatchDatagramsFromStream : Preposterous datagram length 36 Feb 10 12:02:11 Mac cider[2313]: kCGErrorRangeCheck: CGSDispatchDatagramsFromStream : Preposterous datagram length 36 Feb 10 12:02:11 Mac cider[2313]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged. Feb 10 12:02:11 Mac cider[2313]: kCGErrorIllegalArgument: CGSGetPortStreamData Feb 10 12:02:11 Mac [0x0-0x107107].com.ccpgames.eveonline[0]: Feb 10 12:02:11 Mac.local cider[2313] (Error): kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged. Feb 10 12:02:11 Mac [0x0-0x107107].com.ccpgames.eveonline[0]: Feb 10 12:02:11 Mac.local cider[2313] (Error): kCGErrorIllegalArgument: CGSGetPortStreamData
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Poopy Kiss
Inside out. The Sayyid Militia
2
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Posted - 2014.02.10 18:06:00 -
[143] - Quote
CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.
It really shouldn't but if it does come to it I have a couple macs that are both having the same issue, I'll mail one out to CCP so you all can see the issue or anything else like screen sharing ect. :P until then I'll just log in on my iMac at work until this is all panned out.
THANK YOU FOR WORKING ON THIS Snorlax! |

Caelum Sky
Center for Advanced Studies Gallente Federation
2
|
Posted - 2014.02.10 19:07:00 -
[144] - Quote
CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.
Reverting should work. My machine and many others like it were running fine before the February 4 patch. Thanks, I sincerely appreciate your help and attention to our plight. |

Zerendhra
Proposition Thirteen The Third Rail
0
|
Posted - 2014.02.10 20:35:00 -
[145] - Quote
CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.
Cheers. Sounds like a good idea given you've had no luck reproducing the same issue. Fingers crossed for tomorrow :-) |

biylar
BOVRIL bOREers Mining CO-OP Brave Collective
0
|
Posted - 2014.02.11 03:05:00 -
[146] - Quote
so this seems to work for me
clear my overview files, clear my game cache, and setting, run the eve repair tool. so far so good |

Emesine
Genstar Inc
2
|
Posted - 2014.02.11 04:09:00 -
[147] - Quote
CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something.
This might be a silly question. But have you tried to repro this in windowed mode instead of full screen? Although the predominate error message that scrolls by is Quote:2/10/14 9:02:46.000 PM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error , one of the errors that rolled by my log screen was, Quote:2/10/14 9:02:46.598 PM Console[504]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored. and made me think that perhaps that all of us that are experiencing this are running eve in windowed mode? Just a guess.
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Emesine
Genstar Inc
2
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Posted - 2014.02.11 04:12:00 -
[148] - Quote
...and now after leaving eve minimized for about 15 minutes, I maximize the application and the character selection screen has resolved and I can log in. Odd. |

Caelum Sky
Center for Advanced Studies Gallente Federation
2
|
Posted - 2014.02.11 04:19:00 -
[149] - Quote
Emesine wrote:CCP Snorlax wrote:We have not had any luck in reproing this, but we have a patch going out tomorrow where we have at least an attempted fix.
I've gone through all changes to the graphics engine that went out in the patch that seems to have triggered the black screen on character select, and we're basically reverting those changes when running on a Mac. We're grasping at straws here, but I feel we have to try something. This might be a silly question. But have you tried to repro this in windowed mode instead of full screen? Although the predominate error message that scrolls by is Quote:2/10/14 9:02:46.000 PM kernel[0]: NVDA(OpenGL): Channel exception! exception type = 0xd = GR: SW Notify Error , one of the errors that rolled by my log screen was, Quote:2/10/14 9:02:46.598 PM Console[504]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored. and made me think that perhaps that all of us that are experiencing this are running eve in windowed mode? Just a guess.
because full windowed mode crashes the computer, hence no error log. |

Flysmack Numenor
Einherjer.
2
|
Posted - 2014.02.11 07:38:00 -
[150] - Quote
This bug doesn't really make sense at all..... I have 2 accounts which are running fine, and one which I can not pass the char selection screen. Sometimes I get lucky, and when I time it right, I can enter the Esc menu, exit it again and click randomly into the screen where my chars should be and it logs me in, fine without any issue, sometimes it completely freezes as soon as I should see the char selection screen.... Completely random, no pattern.....
By any chance, did u change anything on the visualization or graphics of the character models? BTW, U have a Cider Client log in a bug report from me, when I was able to bypass the char selection black screen.
Window Mode, all resolutions checked, also full screen mode, even without using the client but directly the Cider in Full screen, still the same issue. |
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