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| Author |
Thread Statistics | Show CCP posts - 15 post(s) |
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CCP Atlas
C C P
C C P Alliance
21
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Posted - 2011.11.12 14:38:00 -
[1] - Quote
Hello Singularity dwellers,
We've added a new Ingame Bug Reporting tool to your Sisi client. It's accessible through the help window (F12) and hopefully makes it easier for you guys to make bug reports.
Your report will include logs, a screenshot, dxdiag, settings and relevant computer information so you don't have to bother with any of that and can just focus on writing up fantastic descriptions and repro steps. 
Let us know what you think. |
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Lors Dornick
Kallisti Industries
56
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Posted - 2011.11.12 14:59:00 -
[2] - Quote
absofrakkinglutely brilliant!
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Archetype 66
Pleasure and Pain
Ares Protectiva
4
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Posted - 2011.11.12 15:10:00 -
[3] - Quote
Third ?! |
Apollo Gabriel
Mercatoris
Etherium Cartel
217
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Posted - 2011.11.12 15:16:00 -
[4] - Quote
excellent!
Repair Drones should be able to repair anyone ... really, they should. -áThink of them as the first targetable subsystem if you're worried about PvP and for missions if someone wants Rep drones over a flight of Hobs, who cares. -áThere is no reasonable objection here other than it's always been that way (so was RR until recently). |
Raid'En
Apprentice Innovations
109
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Posted - 2011.11.12 15:30:00 -
[5] - Quote
finally ! :) |
Dr Mercy
Doctrine.
FEARLESS.
22
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Posted - 2011.11.12 15:43:00 -
[6] - Quote
Raid'En wrote:finally ! :)
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Nyio
Federal Navy Academy
Gallente Federation
242
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Posted - 2011.11.12 16:17:00 -
[7] - Quote
That's great!
Makes me feel like we live in the 21st century.
F&ID: Skill Training, Agent Finder
What is CCP Guard gonna do with that grenade? |
Yin Utada
University of Caille
Gallente Federation
0
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Posted - 2011.11.12 16:19:00 -
[8] - Quote
Finally, thank you. That makes it all so much easier for everyone. |
Seleia O'Sinnor
Arklight Project
Fade 2 Black
8
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Posted - 2011.11.12 16:38:00 -
[9] - Quote
That is totally awesome!
I just used it to report something wrong with bookmarks and scanning. I know this is WIP but I liked to use it anyway.
Sweet thing with the arrows and the numbers you can add to the screenshot! It'll be very convenient if you could crop the screenshot.
Thanks for this nice feature.
Sel |
Oberine Noriepa
178
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Posted - 2011.11.12 16:57:00 -
[10] - Quote
Awesome! |
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CCP Lemur
43
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Posted - 2011.11.12 18:04:00 -
[11] - Quote
All hail CCP Atlas!
Right now it doesn't work on MAC but people are working on fixing it. There are also new things coming up like text and frames on the screenshot.
Looking forward to all your bug reports.
QA Guy | Actually Existing | A-Team
Signature up to your IMGination. |
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Salpun
Paramount Commerce
49
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Posted - 2011.11.12 19:38:00 -
[12] - Quote
YAY now can we have a update on the unscreened bug reports per category .
Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime. |
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CCP Habakuk
C C P
C C P Alliance
34
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Posted - 2011.11.12 20:32:00 -
[13] - Quote
Salpun wrote:YAY now can we have a update on the unscreened bug reports per category . Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime.
Unfortunately we have a quite long queue of unfiltered bug-reports at the moment. These unfiltered bug-reports often consist of "tricky cases", which are either difficult to verify or which lack needed information.
All new bug-reports are at least being checked within 1-2 days and many of them are also being forwarded to our internal defect system at this time or they are being sent back to the reporter for more information. At the moment we are giving bug-reports from Singularity a higher priority compared to old bug-reports or to bug-reports from TQ.
This new ingame bug reporting tool will hopefully also result in a higher quality of the bug-reports, as it includes information about the computer and some logs automatically. This should result in less bug-reports being sent back to the reporter for more information and hopefully this will also help us to reduce this long queue. You, as bug-reporter, can also help with this by making sure to write high-quality bug-reports: A clear title (makes it much easier to filter through bug-reports), a good description, and useful reproduction steps are of highest value. Check http://wiki.eveonline.com/en/wiki/Bug_reporting for more information on this (not yet updated for the new bug-reporting tool).
CCP Habakuk | EVE Quality Assurance
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Salpun
Paramount Commerce
49
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Posted - 2011.11.12 21:27:00 -
[14] - Quote
CCP Habakuk wrote:Salpun wrote:YAY now can we have a update on the unscreened bug reports per category . Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime. Unfortunately we have a quite long queue of unfiltered bug-reports at the moment. These unfiltered bug-reports often consist of "tricky cases", which are either difficult to verify or which lack needed information. All new bug-reports are at least being checked within 1-2 days and many of them are also being forwarded to our internal defect system at this time or they are being sent back to the reporter for more information. At the moment we are giving bug-reports from Singularity a higher priority compared to old bug-reports or to bug-reports from TQ. This new ingame bug reporting tool will hopefully also result in a higher quality of the bug-reports, as it includes information about the computer and some logs automatically. This should result in less bug-reports being sent back to the reporter for more information and hopefully this will also help us to reduce this long queue. You, as bug-reporter, can also help with this by making sure to write high-quality bug-reports: A clear title (makes it much easier to filter through bug-reports), a good description, and useful reproduction steps are of highest value. Check http://wiki.eveonline.com/en/wiki/Bug_reporting for more information on this (not yet updated for the new bug-reporting tool).
Thanks for the reply. Everyone submits bad bug reports from time to time. Does the new system have a, this bug is solved for me quick submit button. If the quick report also sends the build info back as well it would also help clear up bugs that are in the que and filtered but devs forget to go back and close.
Or does the new system feed off the defect tracking system, so devs do not have to do an additional step clear a bug out of both systems? |
mkint
319
|
Posted - 2011.11.12 23:10:00 -
[15] - Quote
What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.
Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart? |
Lors Dornick
Kallisti Industries
56
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Posted - 2011.11.13 00:00:00 -
[16] - Quote
mkint wrote:What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.
Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart?
Running short on stuff to rant about?
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mkint
319
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Posted - 2011.11.13 00:11:00 -
[17] - Quote
Lors Dornick wrote:mkint wrote:What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.
Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart? Running short on stuff to rant about?
Nah, just dug out an old game from the collection, and realizing how easy it is to not play EVE, and even easier to not play forums. I figured the best use of my forums time would be to support the in-game bug reporting tool (and throw in a little satire about EVE's usability.) All my old rants about how Summer, not Winter, will be the key to determining if EVE is worth playing at all are still valid, but off-topic. I think the only reason I'm not unsubbing until Summer is to show support for CCP. |
Salpun
Paramount Commerce
49
|
Posted - 2011.11.13 07:36:00 -
[18] - Quote
Getting an "error on login" error
Win7-64 bit |
Svennig
Dreddit
Test Alliance Please Ignore
21
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Posted - 2011.11.13 08:30:00 -
[19] - Quote
Sweet Jesus. This is awesome.
Ninja edit: If we could be able to attach multiple screenshots, that would be superb. |
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CCP Atlas
C C P
C C P Alliance
24
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Posted - 2011.11.13 08:44:00 -
[20] - Quote
Svennig wrote:Sweet Jesus. This is awesome.
Ninja edit: If we could be able to attach multiple screenshots, that would be superb.
Just added that last night. 
Should be in the next sisi update, along with cropping and some other annotation tools. |
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Salpun
Paramount Commerce
49
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Posted - 2011.11.13 08:46:00 -
[21] - Quote
What about my cant send a report bug
Do you have a twitter acount?
getting this error while stuck loading CQ UI responsive.
Exception #9 |
Solhild
Republic Military School
Minmatar Republic
61
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Posted - 2011.11.13 09:34:00 -
[22] - Quote
CCP Atlas wrote:Svennig wrote:Sweet Jesus. This is awesome.
Ninja edit: If we could be able to attach multiple screenshots, that would be superb. Just added that last night. Should be in the next sisi update, along with cropping and some other annotation tools.
Excellent way to spend your Saturday evening  |
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CCP Atlas
C C P
C C P Alliance
26
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Posted - 2011.11.13 09:50:00 -
[23] - Quote
Salpun wrote:What about my cant send a report bug Do you have a twitter acount? getting this error while stuck loading CQ UI responsive. Exception #9
For the error on login, the logic is pretty simple and the only reason you should be getting that is if your username, password or character name don't match your Tranquility credentials (not necessarily the same as your Singularity ones). |
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Salpun
Paramount Commerce
49
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Posted - 2011.11.13 09:55:00 -
[24] - Quote
CCP Atlas wrote:Salpun wrote:What about my cant send a report bug Do you have a twitter acount? getting this error while stuck loading CQ UI responsive. Exception #9 For the error on login, the logic is pretty simple and the only reason you should be getting that is if your username, password or character name don't match your Tranquility credentials (not necessarily the same as your Singularity ones).
There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report.
Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a while |
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CCP Atlas
C C P
C C P Alliance
26
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Posted - 2011.11.13 10:06:00 -
[25] - Quote
Salpun wrote:There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report. Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a while The other issue is the charcter i am sending the bug report from is not on TQ as it is a bug testing alt. The check might be checking the wrong data base. Will this get changed. Alot of the NPE testing is faster on testing alts.
The ~10sec stall when the client is negotiating with the SSL library is something that we're looking into.
The bug will need to be posted from a user/character that exists on Tranquility. The bugs website is not hooked into the Singularity database at all. You can still test using any character, but when you submit your bug report enter your TQ information in the dialog. |
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Salpun
Paramount Commerce
49
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Posted - 2011.11.13 10:10:00 -
[26] - Quote
CCP Atlas wrote:Salpun wrote:There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report. Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a while The other issue is the charcter i am sending the bug report from is not on TQ as it is a bug testing alt. The check might be checking the wrong data base. Will this get changed. Alot of the NPE testing is faster on testing alts. The ~10sec stall when the client is negotiating with the SSL library is something that we're looking into. The bug will need to be posted from a user/character that exists on Tranquility. The bugs website is not hooked into the Singularity database at all. You can still test using any character, but when you submit your bug report enter your TQ information in the dialog.
Thanks for the info.
Might want to state that in the disclaimer statement as well
found a edge case for you |
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CCP Lemur
48
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Posted - 2011.11.13 17:14:00 -
[27] - Quote
You need to use your TQ credentials. If you can login to the bugs site the toll should work. If it doesn't file a bug report the old fashioned way..
QA Guy | Actually Existing | A-Team
Signature up to your IMGination. |
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Raid'En
Apprentice Innovations
112
|
Posted - 2011.11.14 21:47:00 -
[28] - Quote
hum i only see the petition option on sisi :/ |
Camios
Tribal Liberation Force
Minmatar Republic
16
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Posted - 2011.11.14 22:31:00 -
[29] - Quote
My little experience
1. The image editing utility is awesome; this utility looks awesome.
2. But when I lcick "SEND", my computer freezes (EVE ui becomes irresponsive, no alttabbing possible) and I have to cltr-alt-canc to do access another application.
3. After a minute or so, i get the "sending bug report" message window, the UI becomes responsive and I can "alttab". The bar progresses until I get this notification
Quote:Server error in sending bug-report to the bug-reporting server. Response is
500 - Internal server error.
[FORUM POST CANNOT CONTAIN HTML TEXT]
Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
I just have to press ok. As I verified on the web, bugreport was not submitted. |
Grey Stormshadow
Starwreck Industries
374
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Posted - 2011.11.14 22:40:00 -
[30] - Quote
Lovely feature :)
I liked it so much that had to file 5 reports right away :P
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