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Author	Thread Statistics \| Show CCP posts - 15 post(s)

Wrangler	Posted - 2006.07.11 14:13:00 - [1] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [2] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [3] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [4] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [5] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [6] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [7] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [8] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [9] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [10] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [11] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [12] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions


Wrangler	Posted - 2006.07.11 14:13:00 - [13] Please read this Dev Blog from one of our senior GMs if you have an open petition that has not yet been handled. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions

Abi	Posted - 2006.07.11 14:17:00 - [14] /me wonders how many are "exploit" petitions about login traps........
Jim McGregor	Posted - 2006.07.11 14:27:00 - [15] Good move... --- Eve Wiki \| Eve Tribune \| Eve Pirate
Lori Carlyle	Posted - 2006.07.11 14:28:00 - [16] Good move 3rd!!!! PINK PINK PINK PINK PINK ERIS Quote: Eris is out of order, bikini error. Supply sunscreen and press enter.
Avon	Posted - 2006.07.11 14:43:00 - [17] I like GM Arkanon. I wonder what flavour he is? I guess this is a symptom to the "petition it" culture. Do people get punished for 'abusing' the petition system? The Battleships is not and should not be a solo pwnmobile - Oveur
Bhaal	Posted - 2006.07.11 14:56:00 - [18] You need more specific petition categories. MM's & Farmers, exploits. General whining, etc... You could just ignore the general whining folder altogether, etc... ------------------------------------------------ Current Hobby other than EVE My Hero
Kylania	Posted - 2006.07.11 15:18:00 - [19] Originally by: Avon I guess this is a symptom to the "petition it" culture. Do people get punished for 'abusing' the petition system? A few examples of fun little petitions I've heard people talking about on the forums or in game. One guy ended up aggro'ing a whole mission by shooting the wrong thing, thought he could just petition to get his ship back because it's a bug right? Another guy couldn't be bothered to loot all the cans in a mission, so since he couldn't find the mission loot he was just gonna petition it. Someone elses internet connection died, so clearly that's CCP's fault, so he petitioned it. Some guy's corpmate was banned, so his whole corp sent in harassment petitions against the GM. And the worst.. EVE Radio DJs telling people to submit "what are you wearing?" type petitions for fun. You should have to pay to petition. Hopefully this latest clearing of the que will help the GMs get back to helping people who actually have valid problems. -- Lil Miner Newbie Skills Roadmap \| Visual Building Guide (Both work in game too!)
Deja Thoris	Posted - 2006.07.11 15:30:00 - [20] I have mentioned it before but I think there is a "petition it" culture being fostered. You just have to look through the forums to see the ridiculous things people want to (and do) petition. I also think the mods (occasionally) don't help when they lock perfectly simple threads and tell the OP to petition under the "ask a question" section. The community can answer the obvious ones quite easily and competantly. You need to work out a strategy to discourage eejits from petitioning while maintaining customer service. (GL with that)
Nexus1972	Posted - 2006.07.11 15:31:00 - [21] Edited by: Nexus1972 on 11/07/2006 15:31:27 Originally by: Kylania You should have to pay to petition. Thats got to be the stupidest suggestion i've heard - you are normally financially affected by your loss hence the petition, and you then charge people to complain about their loss? I understand where you are coming from but unless its a tiny amount <10k isk then you will be hitting newbs hard (who are the lifeblood of eve really), and if it is that small an amount then you wont affect 90% of people that will get by if they have to. Heck why dont we just remove petitions altogether? I've never had much returned when they have been genuine lag. All i get is the 'we dont disbelieve what you say but cant prove what you say either' stuff, which means in english - 'I dont beleieve a word you are saying so bite me'. -------------------------------- CEO of Cosmos Operations Building COSMOS Minmatar BPC's and supplying Sleeper components
Nexus1972	Posted - 2006.07.11 15:33:00 - [22] In fact what should happen is more GM's and some sort of Service Level Agreement for petition response at least. Heck half the time by the time a GM does get back to me i've forgotten what the original petition was - I cannot remember any petition being resolved within 1 month for me. -------------------------------- CEO of Cosmos Operations Building COSMOS Minmatar BPC's and supplying Sleeper components
Avon	Posted - 2006.07.11 15:42:00 - [23] Originally by: Nexus1972 In fact what should happen is more GM's and some sort of Service Level Agreement for petition response at least. Heck half the time by the time a GM does get back to me i've forgotten what the original petition was - I cannot remember any petition being resolved within 1 month for me. Okay, but the players petitioning have to be tied to a similar agreement. If they abuse the petition system they should lose any accounts they control, and I get their stuff. The Battleships is not and should not be a solo pwnmobile - Oveur
D'onryu Shoqui	Posted - 2006.07.11 16:01:00 - [24] Edited by: D''onryu Shoqui on 11/07/2006 16:02:06 get some GM's that can read english properly and can understand what is beeing explained to them. i dont petition often but when i have done ,if i dont make them stupidly short and simple ,i will get a reply back that makes no sense at all almost as if the person ran my peition through babblefish , its not uncommon for them to ask something that has allready been stated aswell i thought more gm's were beeing trained anyway because they could not cope with the ammount of petitions there was just a few months ago? i dont see how the mass mail that is obviously assuming alot of petitions are no longer relevant is going to help in the long run , surely there will just be huge backlogs again in the near future if the ammount of GM's there are isn't enough for the workload created
MrTripps	Posted - 2006.07.11 16:02:00 - [25] How someone uses the petition system depends on the resources of their character. When I lost my Brutix (game froze right as I engaged NPCs) I was pretty ***ed about it. Not only was it a 25mil ship plus some expensive mods, but it was 30 jumps down into 0.0. At the time it represented about a third of my net worth. Since then I've come into plenty of ISK and moved up to battleships, so harping on a lost Brutix a month ago seems pointless. That said it does reflect poorly on CCP. What would happen if I sent them a note that said "Sorry, m8. Can't pay my subscription this month. Let me know if that is a problem, won't you?" Something tells me that I would be getting reacquainted with Counter Strike. Mostly I'm ticked the a good part of the industrialized world gets to take the month of August off and I don't. Yes, I would like some cheese with my whine. "Never let your sense of morals prevent you from doing what is right!"* - Salvor Hardin
Avon	Posted - 2006.07.11 16:10:00 - [26] Originally by: MrTripps How someone uses the petition system depends on the resources of their character. When I lost my Brutix (game froze right as I engaged NPCs) I was pretty **ed about it. Not only was it a 25mil ship plus some expensive mods, but it was 30 jumps down into 0.0. At the time it represented about a third of my net worth. Since then I've come into plenty of ISK and moved up to battleships, so harping on a lost Brutix a month ago seems pointless. That said it does reflect poorly on CCP. What would happen if I sent them a note that said "Sorry, m8. Can't pay my subscription this month. Let me know if that is a problem, won't you?" Something tells me that I would be getting reacquainted with Counter Strike. Mostly I'm ticked the a good part of the industrialized world gets to take the month of August off and I don't. Yes, I would like some cheese with my whine. The petition system isn't there to bail you out of hard times, it is there to compensate you for things that go wrong, and that are CCP's responsibility**. The Battleships is not and should not be a solo pwnmobile - Oveur
Tachy	Posted - 2006.07.11 17:02:00 - [27] Originally by: Kylania Originally by: Avon I guess this is a symptom to the "petition it" culture. Do people get punished for 'abusing' the petition system? A few examples of fun little petitions I've heard people talking about on the forums or in game. One guy ended up aggro'ing a whole mission by shooting the wrong thing, thought he could just petition to get his ship back because it's a bug right? Another guy couldn't be bothered to loot all the cans in a mission, so since he couldn't find the mission loot he was just gonna petition it. Someone elses internet connection died, so clearly that's CCP's fault, so he petitioned it. Some guy's corpmate was banned, so his whole corp sent in harassment petitions against the GM. And the worst.. EVE Radio DJs telling people to submit "what are you wearing?" type petitions for fun. You should have to pay to petition. Hopefully this latest clearing of the que will help the GMs get back to helping people who actually have valid problems. Aggroing whole mission areas: bad design -> bugreport, not a petition topic (unless newly introduced mission) Mission loot not dropping: Happened quite a few pilots on a couple of changed missions after the last patch. Valid petition, resolved within seconds. Depends on what end of the connection died. The server farm had a couple of issues. Corpmate banned -> Misuse of the petition system -> Warn the offenders. EVE radio calling for stupid mass petitions -> Warning and temp ban for the DJ Deleting loads of petitions: Expensive. Causing imperial boatloads of petitions with wrong patches: Priceless. Good luck to the GM team. I hope you got your fire protection up to the task. --==*-- Even with nougat, you can have a perfect moment.
Jillian Talek	Posted - 2006.07.11 17:23:00 - [28] Edited by: Jillian Talek on 11/07/2006 17:23:31 ignore
Lister Black	Posted - 2006.07.11 17:23:00 - [29] Not that I encourage lazyness, but I believe this message might reach forum users more effectively if it was posted directly on the thread instead of in a separate Dev Blog. Yes, it's only one (or two, if you have the problem with not being signed automatically) more click, but it's a sad fact that people will avoid reading something if it takes more effort than the absolutely necessary (yet, ironically, this people go into loads of effort to whine about their menial problems). ---------------------------- "Unshrink you?! Well that would require some sort of a REbigulator, which is a concept so ridiculous it makes me want to laugh out loud and chortle..." -Prof.Frink
MrTripps	Posted - 2006.07.11 18:19:00 - [30] Quote: The petition system isn't there to bail you out of hard times, it is there to compensate you for things that go wrong, and that are CCP's responsibility. Who said it was? Making the game work is CCP's responsibility. If the program crashes and a player loses something of value as a direct result (in my case about 12 mil worth of insurance and mods) it should be replaced. My point is that the concept of value is different for different players. Some can just blow it off and easily replace what was lost. Others will have to grind away at asteroids for days to get it back. The later group is more likely to get mad at the broken petition system then the former. Not only do they have to replace what was lost, but must accept the opportunity cost while the petition is being evaluated. "Never let your sense of morals prevent you from doing what is right!" - Salvor Hardin

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