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Author	Thread Statistics \| Show CCP posts - 15 post(s)
Rutoo	Posted - 2006.07.11 20:18:00 - [31] Originally by: MrTripps Who said it was? Making the game work is CCP's responsibility. If the program crashes and a player loses something of value as a direct result (in my case about 12 mil worth of insurance and mods) it should be replaced. Even i know it's useless to petition that much of a loss, i can make 12 million to fast to worry about it i lost it due to lag or a crash. _________________________________________________________ Sig In Prograss Club Seals Not Sandwichs
Avon	Posted - 2006.07.11 21:34:00 - [32] Originally by: MrTripps Quote: The petition system isn't there to bail you out of hard times, it is there to compensate you for things that go wrong, and that are CCP's responsibility. Who said it was? Making the game work is CCP's responsibility. If the program crashes and a player loses something of value as a direct result (in my case about 12 mil worth of insurance and mods) it should be replaced. Only if the crash is CCP's fault. They don't control your PC, or your internet connection. If something goes wrong and it is outside of CCP's control, tough. Petitions like "Ohnoez, I lost my CNR because my router blew up / net connection dropped / house got struck by lightning/ I fell asleep / my graphics card exploded / the game acted in a way that I didn't expect (but correctly)" should not only be denied, but the person petitioning should be warned / banned / hunted down by ninja goldfish. If it isn't CCP's fault, why should they compensate you? The Battleships is not and should not be a solo pwnmobile - Oveur
DirtyHarry	Posted - 2006.07.11 22:41:00 - [33] What are the "various issues" that GM Arkanon mentioned that caused this situation? Understaffing? technical problems? I know a number of friends who have important petitions that have recieved 0 word from customer support in over a week, im sure they would like to know what the various issues are. --------------- Havocide - Old School For Old Fools F-E Forum // RKK Forum
Kira Natel	Posted - 2006.07.11 23:26:00 - [34] Obviously the GM's are undermanned and overworked. Especially with petitions that should not have been petitioned in the first place. Sarcasm on "I suggest outsourcing all these spurious petitions to India in a new GM center there."
D'onryu Shoqui	Posted - 2006.07.12 00:29:00 - [35] Originally by: Kira Natel Obviously the GM's are undermanned and overworked. Especially with petitions that should not have been petitioned in the first place. Sarcasm on "I suggest outsourcing all these spurious petitions to India in a new GM center there." i hope that was sarcasm, some UK companys have adverts stating that there call centres are in the UK for a good reason those india ones suck. if you do outsource dont do it to AD either there the worst bunch of guys ive ever had to deal with
Amthrianius	Posted - 2006.07.12 01:17:00 - [36] If its this bad when the game is relativly stable, god knows what it would be like if it wasn't A Shambles ---------------
Hawk Firestorm	Posted - 2006.07.12 07:03:00 - [37] You guys have my sympathy, and TBH there's ALOT the dev team could and indeed should be doing to reduce this. Looking at frequent and persistant problems and asking can we put a ingame system in place that's well designed to negate more of these types of problems.
Sonos SAGD	Posted - 2006.07.12 08:23:00 - [38] you say that only reissue urgent petitions i have an issue that i need to speak with a gm since its an issue i cant talk about on the boards i cant be more specific. if i could talk to a gm for <10 mins i could get it solved. if you are reading this and care i should be on shorlty after DT ----------------------------------------------- I lost 5 sp of skill trainning time during the last patch an i demand that ccp refund it to me
Kalaan Oratay	Posted - 2006.07.12 10:21:00 - [39] Thats hardly a blog... more like an announcement. Is the front page only for good news? --- Originally by: Archilies Ignore what others say: Fit what you want, with what you have, whenever you want.
Tachy	Posted - 2006.07.12 10:26:00 - [40] Someone said he got a popup for his active petitions when he logged in. --==*-- Even with nougat, you can have a perfect moment.
Tas Devil	Posted - 2006.07.12 11:00:00 - [41] Originally by: Lister Black Not that I encourage lazyness, but I believe this message might reach forum users more effectively if it was posted directly on the thread instead of in a separate Dev Blog. Yes, it's only one (or two, if you have the problem with not being signed automatically) more click, but it's a sad fact that people will avoid reading something if it takes more effort than the absolutely necessary (yet, ironically, this people go into loads of effort to whine about their menial problems). You misread the reason behind the Blog and the response not being on the same page... Its called PR ... The Blogs used to have the responses on the same page... but that can lead to very bad PR if the list of responses is overly negative... so they prevented responses on the same page as the blog... And moved to a forum reply that links (very badly as it takes 3-4 attempts to get it) to the blog... avoids Mr and Mrs journalist reviewing the web site to see too much of the whines after the blog... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
Tas Devil	Posted - 2006.07.12 11:07:00 - [42] Edited by: Tas Devil on 12/07/2006 11:12:02 Originally by: Tachy Someone said he got a popup for his active petitions when he logged in. I did as well... popped up with the 'is this still active' autoreply... so I I replied that it was...and am now ready to wait another month... for another autoreply asking me if the petition is still active... Since this is a reimbursement petition linked to that Friday during which they urgently patched concord during DT due to concord not reacting to aggression in empire under specific circumstances, I suspect by the Time GM Noob reviews this 2 months after the incident and either has no clue of what happened that day or isn't inclined to check properly... I can pretty much already tell you what my response will be initially... 'Blah blah blah ...sorry we checked the logs and there is no instance of the events you mention, according to our logs you were concordokken for killing an alliance mate in empire... blah blah blah , we are very glad to help, call on us at anytime ! (sic)' From there on its either you have extreme patience to explain over and over what happened until someone who recalls the incident knows where and what to check ... or you loose patience and they claim they resolved the petition... Can you tell I'm not impressed ? edit: For the record the petition was filled in early June... yeah 1 month ago... I don'#t usually get excited until 2 weeks elapse... I don't petition often and I know what to expect... but a full month to get an automated reply... I checked the calender... no its not the 1st of April... so what is this ? Are you trying to build a case study for HBR on the worst CRM service ever ? The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
Miss Overlord	Posted - 2006.07.12 11:17:00 - [43] so i guess the peeps ingame filing petitions over gameyeah.com (mass spam ingame CCP should just ban the address any mails that do send it - by the way its an ISK selling for $$ spam mail i get at least 3 a week and so do corp mates we had been petitioning but might reduce the amount seeing as tho CCP havent taken much action on it) simple way would be any evemails with that website included should vanish and not reach the recipiant 2nd issue is macro miners and ISK farmers still there are 12 months of constant petitions - ok so CCP banned 100 accounts if they nerfed the more skilled ones in mining apocs then it would hit em harder but hey i guess they keep mineral prices down and with higher bounties from NPCs allow u to make ships cheaper and into PVP etc and ship replacemetns much quicker so not many complains there either. Otherwise all good always had good responses to my valid and well thought out petitions - probably why i do get a response sa i only generally petition something important if i loose a mission ship to lag or mass aggro i simply check the forums and decline that mission till its fixed. Lag happens well if its a mass combat sitatuaion ie fleet battle i just put it down to a loss and fly what i can afford.
Avon	Posted - 2006.07.12 11:19:00 - [44] Originally by: Tas Devil 'Blah blah blah ...sorry we checked the logs and there is no instance of the events you mention, according to our logs you were concordokken for killing an alliance mate in empire... blah blah blah , we are very glad to help, call on us at anytime ! (sic)' Tell us you didn't petition because an exploit didn't work. The Battleships is not and should not be a solo pwnmobile - Oveur
Tas Devil	Posted - 2006.07.12 11:21:00 - [45] Originally by: Avon Originally by: Tas Devil 'Blah blah blah ...sorry we checked the logs and there is no instance of the events you mention, according to our logs you were concordokken for killing an alliance mate in empire... blah blah blah , we are very glad to help, call on us at anytime ! (sic)' Tell us you didn't petition because an exploit didn't work. No I petitioned because the fix they implemented also had the rather uncool effect of being concordokken when shooting valid war targets in empire under specific circumstances after that DT And I lost a 500M curse to that silly fix side effect... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
Avon	Posted - 2006.07.12 11:26:00 - [46] Nasty The Battleships is not and should not be a solo pwnmobile - Oveur
Tas Devil	Posted - 2006.07.12 11:29:00 - [47] Edited by: Tas Devil on 12/07/2006 11:30:22 ATTENTION Kieron and wrangler the statement below is HUMOUR ... please take it as such... @ avon... I do have to say that I would pay hard earned cash to see the GM's face if they ever received a genuine petition that asks for reimbursement because an exploit stopped working... you had me *****ed up with that reply... edit apparently the other word for crevice is a bad word... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)
Pepperami	Posted - 2006.07.12 12:31:00 - [48] I need a job, you need more GMs.. Have your guys talk to my guys and we'll have this sorted by next weekend [Art of War][- V -]
Garia666	Posted - 2006.07.12 12:44:00 - [49] Customer support have been bad since i am in this game. THis does not suprize me at all actualy. Mabe some extra personel will help

Wrangler	Posted - 2006.07.12 18:53:00 - [50] Originally by: Tas Devil You misread the reason behind the Blog and the response not being on the same page... Its called PR ... The Blogs used to have the responses on the same page... but that can lead to very bad PR if the list of responses is overly negative... so they prevented responses on the same page as the blog... And moved to a forum reply that links (very badly as it takes 3-4 attempts to get it) to the blog... avoids Mr and Mrs journalist reviewing the web site to see too much of the whines after the blog... No, actually has nothing to do with that. There was always the comments section, and there was a forum thread too, so peoples comments were spread in two different places which wasn't good to begin with. Moderating the Dev Blog section was very hard, sometimes even next to impossible, the tools for the forums are much better. That's the full reason we removed the comments part of Dev Blogs. Wrangler Assistant Community Manager EVE Online Contact Support - Contact Moderators - Report Bug - Submit News Leads Knowledge Base - Player Guide - Policies - Join ISD - Fan Submissions

Jim McGregor	Posted - 2006.07.12 19:41:00 - [51] Originally by: Wrangler No, actually has nothing to do with that. There was always the comments section, and there was a forum thread too, so peoples comments were spread in two different places which wasn't good to begin with. Moderating the Dev Blog section was very hard, sometimes even next to impossible, the tools for the forums are much better. That's the full reason we removed the comments part of Dev Blogs. Can you add a special section for people to type "first", "second", "third" etc, we really need to work on those math skills you know... --- Eve Wiki \| Eve Tribune \| Eve Pirate
rodgerd	Posted - 2006.07.12 22:22:00 - [52] Originally by: D'onryu Shoqui Edited by: D''onryu Shoqui on 11/07/2006 16:02:06 get some GM's that can read english properly and can understand what is beeing explained to them. i dont petition often but when i have done ,if i dont make them stupidly short and simple ,i will get a reply back that makes no sense at all almost as if the person ran my peition through babblefish , its not uncommon for them to ask something that has allready been stated aswell ...illiterate drivel redacted... Try writing English some time, the GMs might then understand you.
D'onryu Shoqui	Posted - 2006.07.12 22:49:00 - [53] Edited by: D''onryu Shoqui on 12/07/2006 22:50:16 Originally by: rodgerd Originally by: D'onryu Shoqui Edited by: D''onryu Shoqui on 11/07/2006 16:02:06 get some GM's that can read english properly and can understand what is beeing explained to them. i dont petition often but when i have done ,if i dont make them stupidly short and simple ,i will get a reply back that makes no sense at all almost as if the person ran my peition through babblefish , its not uncommon for them to ask something that has allready been stated aswell ...illiterate drivel redacted... Try writing English some time, the GMs might then understand you. there was a slight hint of sarcasm in my post mr.alt , thats how you have to type for them to understand what you are saying, obviously english isnt there first language which is silly when it is the games. lame for you to have to post that with an alt aswell guess your a scarred little man who has to hide behind people in real life or did you post with an alt because you fear i might go and rip some of your posts apart for bad grammer and punctuation? im not that sad like you obviously apear to be
Tessen	Posted - 2006.07.12 23:06:00 - [54] Quote: 1. At this point, we are completely overrun and unable to get the situation under control by normal procedures. Why dont you put a limit of 1 or 2 petition per account ? Many other MMORPGs do this.
rodgerd	Posted - 2006.07.13 01:00:00 - [55] Originally by: D'onryu Shoqui Edited by: D''onryu Shoqui on 12/07/2006 22:50:16 Originally by: rodgerd Originally by: D'onryu Shoqui Edited by: D''onryu Shoqui on 11/07/2006 16:02:06 get some GM's that can read english properly and can understand what is beeing explained to them. i dont petition often but when i have done ,if i dont make them stupidly short and simple ,i will get a reply back that makes no sense at all almost as if the person ran my peition through babblefish , its not uncommon for them to ask something that has allready been stated aswell ...illiterate drivel redacted... Try writing English some time, the GMs might then understand you. there was a slight hint of sarcasm in my post mr.alt , thats how you have to type for them to understand what you are saying, obviously english isnt there first language which is silly when it is the games. Well, it doesn't appear to be yours, either, so perhaps you shouldn't be throwing rocks. And I'm not an alt. Originally by: D'onryu Shoqui lame for you to have to post that with an alt aswell guess your a scarred little man who has to hide behind people in real life or did you post with an alt because you fear i might go and rip some of your posts apart for bad grammer and punctuation? im not that sad like you obviously apear to be Your command of the facts is as poor as your command of the keyboard.
Hohenheim OfLight	Posted - 2006.07.13 10:52:00 - [56] Originally by: Lister Black Not that I encourage lazyness, but I believe this message might reach forum users more effectively if it was posted directly on the thread instead of in a separate Dev Blog. Yes, it's only one (or two, if you have the problem with not being signed automatically) more click, but it's a sad fact that people will avoid reading something if it takes more effort than the absolutely necessary (yet, ironically, this people go into loads of effort to whine about their menial problems). I agreee ccp must have the worst fourms in the history of man, even thou i keep my password saved it takes me 15 clicks to read any dev post in work, and then another 5 to hit replay and some times 4 attempts to post (like this one taking me 4 goes up till now). The fourms need a majour over hall, I dont know what they are based upon but loggin in should not be so hard. ----------------------------------------------
Hohenheim OfLight	Posted - 2006.07.13 10:55:00 - [57] Originally by: Wrangler Originally by: Tas Devil You misread the reason behind the Blog and the response not being on the same page... Its called PR ... The Blogs used to have the responses on the same page... but that can lead to very bad PR if the list of responses is overly negative... so they prevented responses on the same page as the blog... And moved to a forum reply that links (very badly as it takes 3-4 attempts to get it) to the blog... avoids Mr and Mrs journalist reviewing the web site to see too much of the whines after the blog... No, actually has nothing to do with that. There was always the comments section, and there was a forum thread too, so peoples comments were spread in two different places which wasn't good to begin with. Moderating the Dev Blog section was very hard, sometimes even next to impossible, the tools for the forums are much better. That's the full reason we removed the comments part of Dev Blogs. not that you can read the dev blog with out an account any way, thou i am sure some jernos would die of old age before they logged in, I only had to click quote 7 times to make this post. And reply 5 ----------------------------------------------
Mrmuttley	Posted - 2006.07.13 11:08:00 - [58] Dear CCP I work for a customer service outsourcing company in the UK. Currently over 50% of the team I work on play EVE regularly and would love to work for a new helpdesk in this customer contact centre to be related to EVE. I'm sure our current client would be disapointed at the loss of experienced staff but C'est La Vie Contact me for more information Regards MrMuttley ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I am Dyslexic of Borg. Your ass will be laminated. Originally by: Rod Blaine Eve is not supposed to be fair
D'onryu Shoqui	Posted - 2006.07.13 11:32:00 - [59] Edited by: D''onryu Shoqui on 13/07/2006 11:32:41 Quote: Well, it doesn't appear to be yours, either, so perhaps you shouldn't be throwing rocks. And I'm not an alt. I may not be aswell educated as you sir, But I can understand broken English which is what the GM's should be capable of seeing as English isn't the primary language for a large ammount of subscribers.. FYI I was born in Nottingham, England and I am not as stupid as you may think. My wife is capable of perfect English ,German and Norwegian but she does not see her self as beeing above me just because my use of grammer and punctuation is not perfect. if you were born in nottingham you would probably be the same heres a nice quote from one of the people who were headmaster of the secondary school i went to (btw he stayed for about 1 year . Quote: Problems associated with pupil behaviour are likely to be of long-standing in schools entering Special Measures. As John Dryden, head of Alderman Derbyshire School describes it: æPupils have often been poorly taught by staff who donÆt stay long. So they achieve little, bunk off and misbehave, reinforcing its (the schoolÆs) poor reputationÆ.14 Poor teaching and poor behaviour are, in short, inextricably linked. To make progress on one requires progress on the other.
Tas Devil	Posted - 2006.07.13 11:45:00 - [60] might want to stay on topic... its about GM's not coping in anyway shape or form with what could be seen as minimal CRM expectations... for various undefined reasons... Unles they all come from Nottingham .... you're a bit off topic... The best Laugh ever ... Credit goes to Killer8 for this ! Oh and apparently the mods tell me there is bad language on his site so beware kids :)

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