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People saying homophobic slurs in chat. Will they be dealt with?

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Herateis Science and Trade Institute Caldari State 4	Posted - 2014.10.23 19:02:10 - [1] - Quote Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all.
Viktor Fel Bat Country Goonswarm Federation 64	Posted - 2014.10.23 19:36:32 - [2] - Quote I believe this is what you were looking for, and yes, GMs do stuff about these things. Just be careful that you are not using feigned offense to try to get back at some one, that can backfire and you could find yourself in a lot of trouble for it. Section 3 Quote: Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player: a. Is abusive, obscene, offensive, sexually explicit, ethnically or racially offensive, or threatening to another player or an official EVE Online representative. b. Uses role-playing as an excuse for violating the guidelines regarding fair play with others. c. Sends excessive e-mails, EVE-mails or support tickets, files support tickets with false information or repeatedly under the wrong category in an effort to circumvent the customer support queue. Section 7, para. K and para. L Quote: k. Advertises or promotes a site that features content that is defamatory, ethnically or racially offensive, obscene, offensive, depicts graphic violence, is excessively gruesome, sexually explicit or vulgar, or promotes anti-gay sentiments or hate groups. l. Spams official communication channels, both in or out of game. #NCDocked
Herateis Science and Trade Institute Caldari State 4	Posted - 2014.10.23 19:46:08 - [3] - Quote Thank you. I hope that irregardless of a person's motives, a person that chooses to break the code of conduct receives due penalty for such things.
J'Poll CDG Playgrounds 4731	Posted - 2014.10.23 20:27:36 - [4] - Quote Also, keep in mind that this is different from channel to channel. If it is in local...yes, reporting will likely mean actions are taken. If it is a player made channel that you joined...It is possible that a GM won't intervene, as it is an un-official channel (hence why they got rid of all the language channels) and you can just leave it. Personal channel: Crazy Dutch Guy Help channel: Help chat - Reloaded Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar
ShahFluffers Ice Fire Warriors Late Night Alliance 6376	Posted - 2014.10.23 20:41:03 - [5] - Quote Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). Change isn't bad, but it isn't always good. Sometimes, the oldest and most simple of things can be the most elegant and effective. "How did you veterans start?"
Syssitia Nikostratos Viziam Amarr Empire 9	Posted - 2014.10.23 20:56:55 - [6] - Quote I've found it's just easier to block people using sexist, racial or homophobic slurs in chats. I guess I'm not very optimistic that anything would actually be done if it were reported. I've been somewhat pleasantly surprised, though, in finding a good handful of people who will call people out on it and are open-minded and accepting. The creeps are loud, so I prefer to simply silence them with block and focus on the nicer people in game rather than spending my game time reporting every idiotic twelve in local. "I thought I had a great idea today, but it never really took off. In fact, it didn't even get on the runway. I guess you could say it exploded in the hangar."
Mr Epeen It's All About Me 6539	Posted - 2014.10.23 21:08:02 - [7] - Quote Herateis wrote: Does reporting these people do any good? Not really. CCP just doesn't have the manpower (or the inclination, it seems) to keep a handle on all the filth spewed in chats. The new player chat is about the only one policed on a regular basis. I've seen some pretty vile stuff even in Jita local that must have been flagged by multiple people yet went on and on. Mr Epeen There are 86,400 seconds in a day. You just saved one of them by typing 'u' instead of 'you'.-á Congratulations, dumbass!
ISD Decoy ISD Community Communications Liaisons 202	Posted - 2014.10.23 21:11:39 - [8] - Quote In addition to reporting sexist, racist, etc language in-game, you may also report questionable posts via the EVE Forums by clicking on the small orange flag at the top of a post. Once you complete the report, someone from our ISD CCL team will review it and deal with it or escalate accordingly. A list of all policies that govern EVE Online (including the forums) can be found here. Hope this helps! ISD Decoy Lieutenant Community Communication Liaisons (CCLs) Interstellar Services Department
J'Poll CDG Playgrounds 4731	Posted - 2014.10.23 21:26:23 - [9] - Quote ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE. Personal channel: Crazy Dutch Guy Help channel: Help chat - Reloaded Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar
J'Poll CDG Playgrounds 4731	Posted - 2014.10.23 21:28:33 - [10] - Quote Syssitia Nikostratos wrote: I've found it's just easier to block people using sexist, racial or homophobic slurs in chats. I guess I'm not very optimistic that anything would actually be done if it were reported. I've been somewhat pleasantly surprised, though, in finding a good handful of people who will call people out on it and are open-minded and accepting. The creeps are loud, so I prefer to simply silence them with block and focus on the nicer people in game rather than spending my game time reporting every idiotic twelve in local. Above advice is great in "border line" cases (where it is likely you are offended but CCP doesn't see it as rule breaking). It stops said persons from annoying you. For real obvious rule breaking, just first report them...then block them. A. You won't see it anymore. B. If CCP agrees, they will solve it so that others won't see it anymore too. Personal channel: Crazy Dutch Guy Help channel: Help chat - Reloaded Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar
Derrick Miles EVENumbers 10511	Posted - 2014.10.24 00:02:13 - [11] - Quote J'Poll wrote: ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE. I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended.
Morwen Lagann Tyrathlion Interstellar 1412	Posted - 2014.10.24 01:52:11 - [12] - Quote J'Poll wrote: Also, keep in mind that this is different from channel to channel. If it is in local...yes, reporting will likely mean actions are taken. If it is a player made channel that you joined...It is possible that a GM won't intervene, as it is an un-official channel (hence why they got rid of all the language channels) and you can just leave it. Nah, they'll warn people for swearing in player-owned channels. It's pretty stupid, given what game this is and how the game sells itself on it being perfectly possible (and legitimately so) to **** people off for fun and profit. Morwen Lagann CEO, Tyrathlion Interstellar Owner, The Golden Masque
ShahFluffers Ice Fire Warriors Late Night Alliance 6380	Posted - 2014.10.24 02:18:14 - [13] - Quote Derrick Miles wrote: J'Poll wrote: ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE. I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended. It goes both ways. On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening. At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content. Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act. Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like). You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there. All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material. tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it. Change isn't bad, but it isn't always good. Sometimes, the oldest and most simple of things can be the most elegant and effective. "How did you veterans start?"
Derrick Miles EVENumbers 10587	Posted - 2014.10.24 03:26:31 - [14] - Quote ShahFluffers wrote: It goes both ways. On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening. At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content. Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act. Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like). You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there. All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material. tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it. I agree with you but, in my experience at least, CCP has the worst Customer Service of any company I have ever seen. I'm not confident they would do anything but lip service to the rules and the very basics of enforcement. Having said that, it is good to have a thick skin if only because you need it to play this game.
Skurja Volpar Tribal Liberation Force Minmatar Republic 127	Posted - 2014.10.24 08:55:29 - [15] - Quote The real slur here is against Mr Brain's delicious low budget meal for 2.
Ralph King-Griffin Lords.Of.Midnight The Devil's Warrior Alliance 6053	Posted - 2014.10.24 09:39:54 - [16] - Quote ShahFluffers wrote: Derrick Miles wrote: J'Poll wrote: ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE. I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended. It goes both ways. On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening. At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content. Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act. Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like). You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there. All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material. tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it. I agree completely. Strong adult language =/= offensive language imo. iv been told to ***off by a dev before (Ccp whitenoise trash o7) I thought it was uproariously hilarious. my experience of it though has been anything actually* Inappropriate getting dealt with within an hour or so "I'm also quite confident that you are laughing and it's the kind of laugh that gives normal people shivers." =]I[=
Gregor Parud 724	Posted - 2014.10.24 09:52:55 - [17] - Quote It gets dealt with just as much as trolling in newbie Q&A, like the OP has done with this thread.
Bastion Arzi Mortis Angelus The Kadeshi 134	Posted - 2014.10.24 10:14:44 - [18] - Quote u think thats bad. i tried tera the other day cos it was free was having a good time until i tried to join a guild. i asked in global chat if i could join a guild i got a message from someone saying are you black? i said yes he said no blackies in our guild. i stopped playing tera
Vol Arm'OOO Imperial Academy Amarr Empire 306	Posted - 2014.10.24 14:37:34 - [19] - Quote Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. unfortunately asshats are a problem in most mmos. People (especially gammer geeks) sometimes say things that they wouldnt say in person because of the anonymity of being behind a computer. If the slurs are on teamspeak or something like that - it is highly unlikely ccp will do anything. As for the in game chat - it is prohibited by the end user agreement to make such slurs, but I have yet to have seen someone banned or suspended or even warned because of it (doesnt mean it doesnt happen - just that im unaware of it happening). I have seen folk get their names changed through for using offensive names. BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo. I don't play, I just fourm warrior.
Summer Isle Autumn Industrial Enterprises 133	Posted - 2014.10.24 16:18:30 - [20] - Quote I still think having a preemptive blocking feature would be incredibly useful, but most others seem to disagree with me. As much as I don't consider cursing and swearing to be offensive, others do and might find this sort of feature useful, as well. -áTalk is cheap, but Void S and Quake L are cheaper.
Baneken Arctic Light Inc. Arctic Light 338	Posted - 2014.10.25 07:33:38 - [21] - Quote Vol Arm'OOO wrote: Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo. They use them specifically to target people like you who don't have better things to do then complain about someone's filthy language in a computer game. So yeah damn right that's funny to see someone going ballistic and all full blown "think of the children" because they see a bad word being used.
Derrick Miles EVENumbers 10793	Posted - 2014.10.25 07:38:44 - [22] - Quote Baneken wrote: Vol Arm'OOO wrote: Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo. They use them specifically to target people like you who don't have better things to do then complain about someone's filthy language in a computer game. So yeah damn right that's funny to see someone going ballistic and all full blown "think of the children" because they see a bad word being used. Some people don't think it's funny to spread bigotry and hate speech.
Syssitia Nikostratos Viziam Amarr Empire 13	Posted - 2014.10.25 07:51:32 - [23] - Quote Baneken wrote: Vol Arm'OOO wrote: Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo. They use them specifically to target people like you who don't have better things to do then complain about someone's filthy language in a computer game. So yeah damn right that's funny to see someone going ballistic and all full blown "think of the children" because they see a bad word being used. I don't really think anyone's talking about foul language, like curse words. They're talking about hate speech and sexist/racist/homophobic slurs. That's a different thing. Casually using the N word or the F (homophobic) word or being sexist to a female player is not ever funny. It's cruel and hurtful. Be as ruthless as you like in game, blow people up and laugh and mock them for having poor fits and poor skills that is completely fine and anyone whining about it needs to get over it...but using hatefully-charged language isn't okay. Whether or not CCP will penalize a player for doing it is beside the point. It's not okay, not ever. This is not 'think of the children'. It's 'think of a fellow human being'. People of color, women, LGBT people have been beaten/raped/murdered with those words in their ears as the last thing they hear...throwing them around for lols is an exceptional level of disgusting. "I thought I had a great idea today, but it never really took off. In fact, it didn't even get on the runway. I guess you could say it exploded in the hangar."
Ekaterina 'Ghetto' Thurn Department 10 192	Posted - 2014.10.25 16:05:11 - [24] - Quote ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). I think the OP means the three letter 'F' word that is used in America to describe homosexuals and not the four letter 'F' word that some people use ad nauseum. " They're gonna feel pretty stupid when they find out. "-áRick. " Find out what ? "-áAbraham. " They're screwing with the wrong people. "-áRick. Season four.-á-á ' The Walking Dead. ' .
ShahFluffers Ice Fire Warriors Late Night Alliance 6396	Posted - 2014.10.25 18:22:25 - [25] - Quote Ekaterina 'Ghetto' Thurn wrote: ShahFluffers wrote: Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street. But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad). I think the OP means the three letter 'F' word that is used in America to describe homosexuals and not the four letter 'F' word that some people use ad nauseum. My points (and various chat channels with that term as a name) still stand. Different people have different levels of tolerance, the GMs/DEVs can only get around to so many reports at any given time, the GMs/DEVs generally punish based on context rather than absolute usage, you can't reliably stop players from being 'tards in a game, and the lore of the game is based on murder/slavery/warfare/(insert other dystopian stuff here) which can often be more offensive than any mere word. Believe me... I get the point that the other side is making about how we shouldn't tolerate this kind of stuff... but it isn't a one way street. Language and culture has a funny thing where it (over time) can take benign or offensive words/sayings and turn it on their head to mean something completely different. And if efforts are made to stamp it out, you just make the change happen faster (Streisand Effect)... or make it worse for purely "ironic reasons" because some people find it funny how other people can get SO MAD over mere words when words themselves have no real meaning except those we willingly attach to them. Change isn't bad, but it isn't always good. Sometimes, the oldest and most simple of things can be the most elegant and effective. "How did you veterans start?"
Bagatur I School of Applied Knowledge Caldari State 15	Posted - 2014.10.25 19:19:03 - [26] - Quote the game already has a way to deal with it - if his language offends you, then block him and never hear from him another word. why does CCP have to fix everything?
Chainsaw Plankton IDLE GUNS IDLE EMPIRE 723	Posted - 2014.10.26 05:40:48 - [27] - Quote Ekaterina 'Ghetto' Thurn wrote: I think the OP means the three letter 'F' word that is used in America to describe homosexuals and not the four letter 'F' word that some people use ad nauseum. the Brits are just going out for a smoke break. anyways if it is highly offensive and/or sustained then sure I don't mind CCP going after someone, but for the most part I think it is quite easy enough to ignore someone. personally I have a no ignore policy as who knows maybe they will do something useful in the future (aside from people like "adfklasdlkf" who are just isk spammers, who I luckily haven't seen in ages). I'll join the chorus asking CCP, don't take my fancy names away from me! In the name of the Limos, the Malkuth, and the Arbalest, so help me pod - Mara Rinn
Kalishka Ashkulf BUMP POW 53	Posted - 2014.10.26 13:33:22 - [28] - Quote Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. Simply report them to the powers that be. Assuming the "F-word" rhymes with maggot, I personally would see that as a homophobic slur. However, I'm not part of the powers that be haha. Open a ticket, explain the situation methodically (don't get emotional in your ticket) and carry on with your game. I agree, it shouldn't be tolerated, but unless you report it, it will go unchecked. Don't get me wrong, I'm all for insults and animal puffiness when it comes to words and slagging each other off. However, there is a line in the sand and it's explained in the ToS. As said, simply report and move on. Don't continue communicating with said fellow players. If you do, you may run the risk of enlisting yourself for a complaint as well.
Nariya Kentaya Ministry of War Amarr Empire 1614	Posted - 2014.10.27 01:32:28 - [29] - Quote Summer Isle wrote: I still think having a preemptive blocking feature would be incredibly useful, but most others seem to disagree with me. As much as I don't consider cursing and swearing to be offensive, others do and might find this sort of feature useful, as well. its a game populated by majority 28-32 year old players, if you find "foul language" offensive, then seriously, your living a cloistered life, because EVE will never be as bad as simply walking down the street within +/- 8 hours of the pub closing
Vol Arm'OOO Imperial Academy Amarr Empire 307	Posted - 2014.10.27 01:50:31 - [30] - Quote Baneken wrote: Vol Arm'OOO wrote: Herateis wrote: Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all. BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo. They use them specifically to target people like you who don't have better things to do then complain about someone's filthy language in a computer game. So yeah damn right that's funny to see someone going ballistic and all full blown "think of the children" because they see a bad word being used. What is funny is when apologists for idiots come out to excuse stupidity. And no I dont go ballistic about these sorts of things - but the op seems to be concerned about it and thus I am sure would appreciate knowing of these things without having to truck all the way out there to find only that he doesnt fit in. I don't play, I just fourm warrior.

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