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Thread Statistics | Show CCP posts - 10 post(s) |
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CCP Phantom
C C P C C P Alliance
6544

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Posted - 2016.03.10 16:22:34 -
[1] - Quote
Following the move of the Tranquility server cluster on Feb 29 to a new data center and new hardware, we are delighted to give you a detailed insight of the whole operation.
This was the biggest assignment to CCP's Ops team so far, and now an equally exhaustive dev blog full with tech talk, numbers, and graphs is available.
Learn more about the hardware upgrade, the cluster move, fallout and settlement in CCP Gun Show's latest blog Tranquility Tech III is ready for you!.
CCP Phantom - Senior Community Developer - Volunteer Manager
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Max Fubarticus
The Scope Gallente Federation
95
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Posted - 2016.03.10 16:32:08 -
[2] - Quote
bump
Civil discourse is uniquely human. After all, when is the last time a pride of lions and a herd of water buffalo negotiated SOV over a watering hole? Never.
Someone either gets their ass kicked or eaten. At the end of the day someone holds SOV.
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Cristl
381
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Posted - 2016.03.10 16:35:13 -
[3] - Quote
After a vigorous 5-year training program, the super-enhanced Fukushima X-hamsters go online...
So a little bird (with 3 heads) told me anyway v0v |

Rivr Luzade
Kenshin. DARKNESS.
2373
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Posted - 2016.03.10 16:40:21 -
[4] - Quote
Cool. Now, if only the new server would actually improve the game performance. I have not had as many disconnects and server socket closes as I had since the switch to TQ3/the new data center. The minigame performance in data/relic sites is worse than even in the first couple of weeks after their introduction. I have lags all over the place, from stuck chat messages to ship commands not getting through to jumpy performance where a command takes ages to get back to me and then I suddenly end up after on the other side of a gate or in warp or somewhere else or disconnected. Nerdy stuff is all nice and dandy, but how about you check that the performance of the piece is not worse than before?
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Obil Que
Star Explorers Reckoning Star Alliance
384
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Posted - 2016.03.10 16:45:18 -
[5] - Quote
Before the naysayers enter, as someone in the IT field, let me say congrats. That is some very cool tech, a very thorough recap and both interesting and exciting to see. You should be congratulated on doing it with minimal impact to your end users as well as a demonstrable improvement in performance.
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Chribba
Otherworld Enterprises Otherworld Empire
15277
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Posted - 2016.03.10 16:48:45 -
[6] - Quote
Nom nom nom!
GÿàGÿàGÿà Secure 3rd party service GÿàGÿàGÿà
Visit my in-game channel 'Holy Veldspar'
Twitter @Chribba
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Tiranius Avetus
Itsukame-Zainou Hyperspatial Inquiries Ltd. Arataka Research Consortium
5
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Posted - 2016.03.10 16:51:45 -
[7] - Quote
I'll never understand why you need to run server-side Python on Windows :) |

ChaseTheLasers
Ekchuah's Shrine Comporium
94
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Posted - 2016.03.10 16:57:31 -
[8] - Quote
This is a great write up - thank you! |

Steve Ronuken
Fuzzwork Enterprises Vote Steve Ronuken for CSM
5940
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Posted - 2016.03.10 16:59:46 -
[9] - Quote
<3
I'm running again for CSM 11, and I'd appreciate your vote.
Fuzzwork Enterprises
Twitter: @fuzzysteve on Twitter
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CCP Masterplan
C C P C C P Alliance
1827

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Posted - 2016.03.10 17:10:08 -
[10] - Quote
Great work from our Top Men over in Ops. Well done sirs!
"This one time, on patch day..."
@ccp_masterplan | Team Five-0: Rewriting the law
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Max Fubarticus
The Scope Gallente Federation
95
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Posted - 2016.03.10 17:12:14 -
[11] - Quote
I have said this before. I am not a very "techie" guy. I know enough to make myself dangerous ( and stupid ) with IT stuff. What you guys did, in the time span you did it in, was absolutely amazing. Even a lay- person can see the dedication you folks have to your craft and the Eve community. Great read. Great Job!
Bravo Zulu 
Max
Civil discourse is uniquely human. After all, when is the last time a pride of lions and a herd of water buffalo negotiated SOV over a watering hole? Never.
Someone either gets their ass kicked or eaten. At the end of the day someone holds SOV.
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Airi Cho
Dark-Rising
140
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Posted - 2016.03.10 17:13:33 -
[12] - Quote
moar power! |

Ransu Asanari
AQUILA INC Verge of Collapse
489
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Posted - 2016.03.10 17:21:08 -
[13] - Quote
Very cool guys, I appreciate the detailed info on the upgrade process. I'm sure a lot of other IT Professionals will as well.
Great job! |

Eli Stan
Center for Advanced Studies Gallente Federation
420
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Posted - 2016.03.10 17:33:27 -
[14] - Quote
It's beautiful. Excellent work!
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Inovy Dacella
Polarized
29
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Posted - 2016.03.10 17:40:08 -
[15] - Quote
Could this upgrade have anything to do with "socket closed" disconnects I started getting every 10-15 minutes? I can hardly play now. My ISP says my connection is flawless. And my ping test results are excellent. |

Dominous Nolen
Powder and Ball Alchemist Industries
167
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Posted - 2016.03.10 17:40:17 -
[16] - Quote
Holy Sh*t... That was an impressive write-up.
Thanks to all the OPs folks who put in countless hours to get the switchover done!
Excellent work.
@dominousnolen
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Dominous Nolen
Powder and Ball Alchemist Industries
167
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Posted - 2016.03.10 17:41:44 -
[17] - Quote
Inovy Dacella wrote:Could this upgrade have anything to do with "socket closed" disconnects I started getting every 10-15 minutes? I can hardly play now. My ISP says my connection is flawless. And my ping test results are excellent.
You're in the same boat as a corp mate of mine... He drops connections it seems nearly 5 times in a 2 hour span.
ISP has run line tests with no faults found during line investigation, but he's been advised via his tickets its his ISPs fault.
Frustrating to say the least.
@dominousnolen
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Montgomery Black
Exit-Strategy Exit Strategy..
99
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Posted - 2016.03.10 18:01:59 -
[18] - Quote
First of all.
Great Job CCP Ops team and all who were involved in the move to Tech III. It is a great achievement.
2nd
Socket closures. A number of my corp mates (my self included) have seen a significant increase in socket closures since the move to tech III. The problem started on the same day as the move. However on the same day a number of undersea cables were damaged on route from Australia (our home) and Europe so it may be the damage that is causing the problem.
The issue (for me and some others) I have no packet loss shown in pingplotter. As soon as I idle my character (eg do not move.. I just sit still at POS) then my character will socket close within 5-10ms. If I move my ship I do not socket close. If I log on a 2nd character the idle character will socket close within 5-10 mins.
Thread on issue - https://forums.eveonline.com/default.aspx?g=posts&t=463388&p=11 On page 11 you can see some people are seeing some patterns to the problem. |

Nana Skalski
Poseidaon
6404
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Posted - 2016.03.10 18:33:48 -
[19] - Quote
Magic.
( -á° -ƒ-û -í°)/ =ƒÅ¦ - my sandcastle
Every part of a game helps to tell a story. =ƒôò
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Thebriwan
LUX Uls Xystus
232
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Posted - 2016.03.10 18:52:09 -
[20] - Quote
o7 |
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CCP Gun Show
C C P C C P Alliance
24

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Posted - 2016.03.10 19:40:21 -
[21] - Quote
Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
for the rest of the thread ...
Thanks for the kind words :) |
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Dominous Nolen
Powder and Ball Alchemist Industries
169
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Posted - 2016.03.10 19:56:32 -
[22] - Quote
CCP Gun Show wrote:Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
Thanks Gun Show!
I will try and get ticket numbers from my corp mate or have him post some EBRs for reference.
At the time all he's been told is there is nothing wrong on the CCP end according to the logs and it is most likely his ISP.
@dominousnolen
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Rivr Luzade
Kenshin. DARKNESS.
2373
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Posted - 2016.03.10 20:12:46 -
[23] - Quote
CCP Gun Show wrote:Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
for the rest of the thread ...
Thanks for the kind words :) That would be very much appreciated. It's kinda unnerving when you disco multiple times with rather unpleasant people on grid or chasing you. ^^
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Fraxinus Rex
Powder and Ball Alchemist Industries
0
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Posted - 2016.03.10 21:11:45 -
[24] - Quote
CCP Gun Show wrote:Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
for the rest of the thread ...
Thanks for the kind words :)
I'm the corp mate @Dominous Nolen mentioned. And to say the least it has been frustrating to the point of breaking my interest to log in.
I'll link the ticket numbers when i get home early next week.
I really hope you do get to the bottom of it, as at this point i'm constantly questioning if i should even re-sub...
A bit disappointed that it took this long for socket closure to get on the radar.
Please please fix. |
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CCP Gun Show
C C P C C P Alliance
29

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Posted - 2016.03.10 22:19:05 -
[25] - Quote
I 100% understand this can be annoying but we just have a theory to check out but believe me a big internal discussion has started around this
and for the disappointment ... OK but bear in mind this is needle in a haystack as from what i understand of the issue right now to our logs this appears as graceful client disconnect which is happening in the thousands logging on and off all day
no way to pin point
all this is dependent on a theory which we will focus on
if it turns out to be bogus then we dig deeper i will also talk to our GM's tomorrow and see numbers behind tickets created on client disconnects before and after Tech III
could you send me a private message with your support ticket number for reference
we cant have you not in space blowing up **** !! :) |
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Insidious
Hax.
19
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Posted - 2016.03.10 23:18:33 -
[26] - Quote
YAY (i think)
I had too use -
- Astrill vpn on the (server1.fast-back.com) connection for like 3 months because of constant disconnects from tq II (last tested 1 week before the tq move) - Normal ISP Virgin Media (cpc2-ipsw2-2...)
with astrill on i never got disco's but the software itself requires all the features to function properly otherwise the app rules etc broke, so it was annoying to use lately, and I only use it for EVE so im paying just for that, and i was exploring another VPN (express vpn)
Havent used Astrill in 4 days now with eve, and i havent been disco'd once
Dont want to jinx myself though Fingers crossed! |

Sim Cognito
Obani Gemini Corporation
23
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Posted - 2016.03.11 00:24:58 -
[27] - Quote
Quote: Wednesday, February 17th GÇô GÇ£EverestGÇ¥ Node Blue Screened
After years of dedicated, solid service, the GÇ£EverestGÇ¥ node which was responsible for the main trade hub in the game, Jita, blue screened, and market and player activity was moved over to a less powerful node
I just wanted to mention this event as the node had done so well for us and literally had 12 more days to go. Thankfully it recovered with a reboot and went back into action at next downtime and finished its tour of duty.
o7 'Everest' Node Prime.
o7 to everyone that worked on the upgrade. Op Success! |

helana Tsero
Science and Trade Institute Caldari State
414
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Posted - 2016.03.11 01:38:17 -
[28] - Quote
CCP Gun Show wrote:
OK but bear in mind this is needle in a haystack as from what i understand of the issue right now to our logs this appears as graceful client disconnect which is happening in the thousands logging on and off all day
no way to pin point
Is it possible to log when players press the [quit game] button ?
Because this would be the vast majority of players who are intentionaly exiting the client.
Players who dont press [quit game] are either socket closing or rapidly pulling out their eithernet cable due to wife/gf aggro or reasons.
"... ppl need to get out of caves and they will see something new... thats where is eve placed... not in cave..."-á | zoonr-Korsairs |-á QFT !
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Diametrix
Black Rise Goods and Services
33
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Posted - 2016.03.11 01:55:35 -
[29] - Quote
CCP Phantom wrote:Following the move of the Tranquility server cluster on Feb 29 to a new data center and new hardware, we are delighted to give you a detailed insight of the whole operation. This was the biggest assignment to CCP's Ops team so far, and now an equally exhaustive dev blog full with tech talk, numbers, and graphs is available. Learn more about the hardware upgrade, the cluster move, fallout and settlement in CCP Gun Show's latest blog Tranquility Tech III is ready for you!. OUTSTANDING blog! CCP showing transparency and the kind of cutting edge attention to Voice of the Customer that only the best in the business are comfortable with. Keep Going! |

Jenshae Chiroptera
2625
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Posted - 2016.03.11 02:05:12 -
[30] - Quote
Some of the teams at CCP just make me so .... *bites lip in nerdgasm*
Impressive stuff. Keep it up. One day the game design might match the tech support.
CCP - Building ant hills and magnifying glasses for fat kids
I will be voting for Xenuria because...
EVE is becoming shallow and childish; it will not satisfy either crowd.
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Celly S
River-Rats in space
431
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Posted - 2016.03.11 02:40:36 -
[31] - Quote
CCP Gun Show wrote:Socket closed issue was not on the radar until we saw this feedback ... Network Wizards have a theory so hopefully this will be sorted very soon.
We will get to the bottom of this !
for the rest of the thread ...
Thanks for the kind words :)
I read and enjoyed the blog post, nice ideas and all... I love reading about the improvements too.. good job guys.
Don't mistake fact for arrogance, supposition for fact, or disagreement for dismissal.
Perception is unique in that it can be shared or singular.
Run with the pack if you wish, but think for yourself.
A sandwich can be a great motivator.
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Aischa Montagne
Blut-Klauen-Clan
11
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Posted - 2016.03.11 06:23:53 -
[32] - Quote
Inovy Dacella wrote:Could this upgrade have anything to do with "socket closed" disconnects I started getting every 10-15 minutes? I can hardly play now. My ISP says my connection is flawless. And my ping test results are excellent.
I had this Problem too. I used my power cables as Network cable, and Eve was Nitpicking on this. As soon as I replace this with a classic direct line networkcable (cat 5 standard) the disconnects (socket Closed) were done for me.
I guess it is something on Eve side that does not react well with your Network / HW setup. Very difficult to solve for CCP in my Opinion. Maybe the BGP is overoptimizeing stuff and causeing this Package loss? ( Eve is the only Game so far that were I had network problems that were Hardware related ... ) |

Tipa Riot
Federal Navy Academy Gallente Federation
2259
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Posted - 2016.03.11 08:57:14 -
[33] - Quote
CCP Gun Show wrote:I 100% understand this can be annoying but we just have a theory to check out but believe me a big internal discussion has started around this
and for the disappointment ... OK but bear in mind this is needle in a haystack as from what i understand of the issue right now to our logs this appears as graceful client disconnect which is happening in the thousands logging on and off all day
no way to pin point
all this is dependent on a theory which we will focus on
if it turns out to be bogus then we dig deeper i will also talk to our GM's tomorrow and see numbers behind tickets created on client disconnects before and after Tech III
could you send me a private message with your support ticket number for reference
we cant have you not in space blowing up **** !! :) Thanks a lot for looking into that ... it became much worse since the big updates. One pattern is you get discos if some actions start on grid, sometimes after some seconds of lag. Yesterday I got one after undocking, dropping probes and hitting scan in quick succession. Please also look into the much more frequent lag spikes (without TiDi) happening everywhere, also in empty nullsec regions.
I'm my own NPC alt.
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Freelancer117
so you want to be a Hero
461
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Posted - 2016.03.11 09:07:32 -
[34] - Quote
Thanks for the great read, and gratz on the server move  source: https://imgur.com/a/dsDJR
Regards, a Freelancer
Eve online is :
A) mining simulator B) glorified chatroom C) spreadsheets online
D) CCP Games Pay to Win at skill leveling, with instant gratification
http://eve-radio.com//images/photos/3419/223/34afa0d7998f0a9a86f737d6.jpg
http://bit.ly/1egr4mF
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CCP Gun Show
C C P C C P Alliance
32

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Posted - 2016.03.11 11:28:49 -
[35] - Quote
Ok we made some changes during this downtime i would truly appreciate if all who were experiencing the 5 minute idle socket closed symptoms to either reply here or feel free to send me a private message ;)
your feedback is crucial to get a better understanding
for the other generic disconnects there are two things right now in motion
1: The automatic BGB re routing solution which we tested while in Telecity will be placed online within 1-2 weeks
2: Better analysis of our logs to pinpoint the root cause of a disconnect is a longer project but its being actively worked on now so the time frame is bit longer on that
i aim to give more frequent updates on the infrastructure improvements now since we can clearly see you appreciate the hardware dev blogs :)
so more of that !
i am game |
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Nlex
Domini Canium
47
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Posted - 2016.03.11 13:01:51 -
[36] - Quote
So, did TQ physically move from England to somewhere else? |
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CCP DeNormalized
C C P C C P Alliance
374

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Posted - 2016.03.11 13:20:49 -
[37] - Quote
Nlex wrote:So, did TQ physically move from England to somewhere else?
Sort of... We moved from one data center to a different data center, within the same city
CCP DeNormalized - Database Administrator
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Kelby
67
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Posted - 2016.03.11 15:03:12 -
[38] - Quote
The old Everest node from TQ Tech II, did this use a Xeon X5698 or was it something even faster? I have a vague memory of a fanfest stream from around 3-4 years ago about the most powerful node that had a processor covered by an NDA at the time. |
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CCP DeNormalized
C C P C C P Alliance
374

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Posted - 2016.03.11 15:34:11 -
[39] - Quote
Kelby wrote:The old Everest node from TQ Tech II, did this use a Xeon X5698 or was it something even faster? I have a vague memory of a fanfest stream from around 3-4 years ago about the most powerful node that had a processor covered by an NDA at the time.
It was the X5698, correct. We got it super early from what I remember and that was the reason for the NDA
CCP DeNormalized - Database Administrator
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Kelby
67
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Posted - 2016.03.11 15:49:27 -
[40] - Quote
CCP DeNormalized wrote:It was the X5698, correct. We got it super early from what I remember and that was the reason for the NDA
I was always curious about it. I dread to think what that must have cost at the time, funny to think they can be had for under -ú200 on eBay these days Is there anything secret in TQ Tech III?  |
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woooooooooooo
The Shadow Phoenix Fleet
5
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Posted - 2016.03.11 17:42:57 -
[41] - Quote
The EVE Online Database cluster << isn't it kind of title? |

Tipa Riot
Federal Navy Academy Gallente Federation
2259
|
Posted - 2016.03.11 18:10:10 -
[42] - Quote
No change ... warped to gate, clicked jump ... socket close. Won't risk playing today ...
I'm my own NPC alt.
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Rivr Luzade
Kenshin. DARKNESS.
2375
|
Posted - 2016.03.11 18:15:48 -
[43] - Quote
It has been a while, but I just moments (~18:10 EVE time) ago had a socket closed in EMIG-F, Tenerifis region, while my alt in Amarr remained stable and logged in in Amarr. Are there some kind of crash reports or crash dumps that I can send to CCP or does a bug report from in the game still capture the events from before a closed client?
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Lykouleon
Noble Sentiments Second Empire.
1734
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Posted - 2016.03.11 20:12:28 -
[44] - Quote
Quote:Simplicity of our footprint by moving TEST servers to Iceland Woah, woah, woah. I know TEST is a great alliance and all, but why do they get their own servers?!
Lykouleon > CYNO ME CLOSER so I can hit them with my sword
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helana Tsero
Science and Trade Institute Caldari State
419
|
Posted - 2016.03.11 22:19:02 -
[45] - Quote
Awesome dev blog !
"... ppl need to get out of caves and they will see something new... thats where is eve placed... not in cave..."-á | zoonr-Korsairs |-á QFT !
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CCP DeNormalized
C C P C C P Alliance
375

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Posted - 2016.03.11 23:14:57 -
[46] - Quote
woooooooooooo wrote:The EVE Online Database cluster << isn't it kind of title?
it was meant to be the answer to the question, not so much a title - if that answers your question
CCP DeNormalized - Database Administrator
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Rivr Luzade
Kenshin. DARKNESS.
2375
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Posted - 2016.03.12 08:06:25 -
[47] - Quote
Another socket closed at ~7:48 again in Tenerifis while my station alt in Amarr remained connected.
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Nlex
Domini Canium
47
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Posted - 2016.03.12 13:34:09 -
[48] - Quote
CCP DeNormalized wrote:Nlex wrote:So, did TQ physically move from England to somewhere else? Sort of... We moved from one data center to a different data center, within the same city
I see. Somehow I got this thought that you moved the servers to Iceland. But thinking about it, putting your important datacenter infrastructure near live volcano is a pretty bad idea. |

Celly S
River-Rats in space
432
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Posted - 2016.03.13 00:00:22 -
[49] - Quote
Lykouleon wrote:Quote:Simplicity of our footprint by moving TEST servers to Iceland Woah, woah, woah. I know TEST is a great alliance and all, but why do they get their own servers?!
roflmao
Don't mistake fact for arrogance, supposition for fact, or disagreement for dismissal.
Perception is unique in that it can be shared or singular.
Run with the pack if you wish, but think for yourself.
A sandwich can be a great motivator.
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Celly Smunt
River-Rats in space
434
|
Posted - 2016.03.13 00:00:22 -
[50] - Quote
Lykouleon wrote:Quote:Simplicity of our footprint by moving TEST servers to Iceland Woah, woah, woah. I know TEST is a great alliance and all, but why do they get their own servers?!
roflmao
Don't mistake fact for arrogance, supposition for fact, or disagreement for dismissal.
Perception is unique in that it can be shared or singular.
Run with the pack if you wish, but think for yourself.
A sandwich can be a great motivator.
|
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Jenshae Chiroptera
2628
|
Posted - 2016.03.13 03:13:20 -
[51] - Quote
Been interesting losing people during fleets. "Socket closed" ... and half the logi vanish.
CCP - Building ant hills and magnifying glasses for fat kids
Not even once
EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.
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Motorbit
HildCo Interplanetar Villore Accords
49
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Posted - 2016.03.13 12:04:03 -
[52] - Quote
during the last 15minutes, i had 4 socket closed. once the socet closed while i logged in. i dont want to say thats unplayable, but its unplayable.
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Moloney
Mass Effect Enterprises
202
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Posted - 2016.03.13 12:43:36 -
[53] - Quote
Well done guys! |
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CCP Gun Show
C C P C C P Alliance
42

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Posted - 2016.03.13 20:24:43 -
[54] - Quote
Ok guys some feedback has been sent but can the pilots who were experiencing the on the dot 5 minute idle disconnect confirm if that's still the case or not
we could not reproduce that our self's so if you had that happening AFTER Monday 29th and it has stopped now could you confirm that ?
the random socket disconnects is another matter which is being looked into but they are two different matters so we need to know if our change on Friday helped |
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BogWopit
Star Frontiers Brotherhood of Spacers
23
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Posted - 2016.03.14 11:42:18 -
[55] - Quote
Silent auction for the old everest node at FF! |

Inovy Dacella
Polarized
29
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Posted - 2016.03.14 13:02:42 -
[56] - Quote
CCP Gun Show wrote:Ok guys some feedback has been sent but can the pilots who were experiencing the on the dot 5 minute idle disconnect confirm if that's still the case or not
we could not reproduce that our self's so if you had that happening AFTER Monday 29th and it has stopped now could you confirm that ?
the random socket disconnects is another matter which is being looked into but they are two different matters so we need to know if our change on Friday helped
It appears that going idle does increase the socket close. I tested several times with 2 accounts and they disconnected within about 5 -10 minutes quite consistently. But it also happens when I'm active too, although not as frequent. However, before the server upgrade I had only a few disconnects throughout the past year, which is quite normal. Now it always happens sooner or latter every time I log in.
I'm not sure if the changes on Friday helped. It did seem to improve on Sunday, but it doesn't seem different today (Monday 14.03.2016). Could play time and server load have an effect? Or is it random? |
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CCP Gun Show
C C P C C P Alliance
43

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Posted - 2016.03.14 15:54:56 -
[57] - Quote
Inovy Dacella wrote:CCP Gun Show wrote:Ok guys some feedback has been sent but can the pilots who were experiencing the on the dot 5 minute idle disconnect confirm if that's still the case or not
we could not reproduce that our self's so if you had that happening AFTER Monday 29th and it has stopped now could you confirm that ?
the random socket disconnects is another matter which is being looked into but they are two different matters so we need to know if our change on Friday helped It appears that going idle does increase the socket close. I tested several times with 2 accounts and they disconnected within about 5 -10 minutes quite consistently. But it also happens when I'm active too, although not as frequent. However, before the server upgrade I had only a few disconnects throughout the past year, which is quite normal. Now it always happens sooner or latter every time I log in. I'm not sure if the changes on Friday helped. It did seem to improve on Sunday, but it doesn't seem different today (Monday 14.03.2016). Could play time and server load have an effect? Or is it random?
no that would be different issue
the specific disconnect after exactly 5 min is not the case
server load is not an issue specially not with the network
we continue to debug the random disconnects ;) |
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Tipa Riot
Federal Navy Academy Gallente Federation
2297
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Posted - 2016.03.14 21:34:09 -
[58] - Quote
Yesterday no disconnect during about 6h active play ... today disco a couple of minutes after undock while my drones were busy killing a rat, started with lag, then socket close. My drones were back in the bay after relog, I recalled them when the hit notifications suddenly started to stutter, but got socket close before the client confirmed this visually.
I'm my own NPC alt.
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Zho'ki
State War Academy Caldari State
0
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Posted - 2016.03.17 06:13:33 -
[59] - Quote
Very interesting read, refreshing with a dev team that's open and honest about problems and being this detailed about what's happening. Makes for good reading and with a background in IT i can appreciate the complexities of this kind of upgrade. Fascinated about why something this critical runs in a windows environment, but i'm sure it's for a good reason =)
\\Zho
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Rivr Luzade
Kenshin. DARKNESS.
2377
|
Posted - 2016.03.17 13:45:47 -
[60] - Quote
I just had 2 disconnects by socket closed in Lonetrek and neither character was idle at all. Both were warping or orbiting a gate with a timer. In fact, being idle in station has prevented socket closed disconnects in the past for me (but not for others, I've been told). So far, I only have socket closed disconnects when I am in space.
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Daemonic San
Bearded BattleBears I N F A M O U S
0
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Posted - 2016.03.18 18:42:33 -
[61] - Quote
Lost another ship , cause disconect , would be good to know if this game is playable or will be anytime soon. |

hamalosa b bleh
Saucisse et biere
0
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Posted - 2016.03.19 04:00:47 -
[62] - Quote
I little off topic but i have to say thank to CCP Gun Show! Your blog intro make me curious about Sk+ílm+¦ld...found myself some news tracks thats fit in my EVE gameplay! 
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Pud Li
Imperial Academy Amarr Empire
5
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Posted - 2016.03.19 19:10:22 -
[63] - Quote
With multiple clients disconnects ripple across all accounts in short order. So for me the issue is IP-oriented and not per account.
So that would tend to say any hosting site issues are load-balancing or security oriented. Or perhaps IP reaching a bad packet threshold within 5 minutes. Independent per account disconnects would tend to say its server-side process mis-configuration maybe even login security related.
On the other hand IP-orientation seems just as likely to be offsite during connection routing. A CCP ISP router issue for the new location would seem to be quite suspect.
But don't rule out that some ISP middle man a few steps up the chain is the one with the router issues. EVE probably produces enough traffic that nearby ISP upstream routers are seeing significant new traffic flows that may trip new reactions.
I assume CCP and its ISPs are checking to see if increased disconnects are region or router specific.
LOL - has CCP checked if disconnects are specific to constellations within EVE or account/character aspects like creation date? I can see that big database conversion might have a lingering unsuspected bug for say accounts (just for example) belonging to NPC holding corps.
P.S. The 5 minutes exact disconnect sounds more like shared cache loading or checking issue though. I mean there are a very limited numbers of logon initiated procedures that are allowed to stretch out for 5 minutes. |

Pud Li
Imperial Academy Amarr Empire
5
|
Posted - 2016.03.20 08:34:49 -
[64] - Quote
Is todays extended node outage for Sankassen due to Tech III growing pains? (configuration not fully tweaked).
Normally star system crashes are only a few minutes while they error check the last data and reload on another blade/CPU. Or the whole server crashes not long after.
But this outage star system outage has been gone on over an hour I think (didn't think to note start time). Yet the number of total EVE logins seems stable such that it does not appear that the rest of the system is coming down. So fairly unusual.
Not sure how widespread this is since I cannot login to gameplay to chat or roam about.
maybe a comment about this issue or expected resolution is appropriate. |

Inovy Dacella
Polarized
29
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Posted - 2016.03.21 09:31:22 -
[65] - Quote
My clients disconnect in 5 minutes if I'm inactive (sitting in POS) or if i have both clients active. If I only have 1 client open and I'm active, than I may not disconnect at all. It just makes no sense!
Is anyone getting closer to understanding this problem? Or is everyone still guessing? |

Luke Perceptinator
Imperial Shipment Amarr Empire
1
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Posted - 2016.03.21 13:17:05 -
[66] - Quote
Inovy Dacella wrote:My clients disconnect in 5 minutes if I'm inactive (sitting in POS) or if i have both clients logged in. If I only have 1 client open and I'm active, than I may not disconnect at all. It just makes no sense!
Is anyone getting closer to understanding this problem? Or is everyone still guessing?
mine is the same however I can't undock at all on any of my accounts wihtout disconnecting and I haven't been able to play eve since the start of March and my support ticket has been unanswered since the 5th. It's just not good enough tbo. |

Rivr Luzade
Kenshin. DARKNESS.
2389
|
Posted - 2016.03.31 12:24:01 -
[67] - Quote
Yesterday, I had a particularly funny socket closed disconnect: It happened to one of my freighters and the webber alt. The webber disconnected with socket closed but the freighter remained unaffected. Upon checking my freighter, I noticed that the webber alt was still in the fleet with the freighter. When I tried to kick the webber, I got a Invalid Package Destination error on the freighter and also got repeated IPD errors when I jumped some gates.
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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Insidious
The Northerners Northern Coalition.
20
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Posted - 2016.04.18 18:27:49 -
[68] - Quote
3 weeks later not 1 disco Thanks! (i know this because my vpn sent me a reminder that i havent been using it haha) |

Rivr Luzade
Kenshin. DARKNESS.
2453
|
Posted - 2016.04.20 09:35:56 -
[69] - Quote
And I just had 2 Socket Closed disconnects on both of my online chars, one was in space orbiting and linking a command node, one was sitting in station. So still not solved at all.
UI Improvement Collective
My ridicule, heavy criticism and general pale outlook about your or CCP's ideas is nothing but an encouragement to prove me wrong. Give it a try.
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