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Thread Statistics | Show CCP posts - 1 post(s) |
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Tanis.
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Posted - 2007.06.29 14:35:00 -
[1]
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
This is an issue caused by a corruption of cache files from a test client build (Sisi test client)
There are 2 ways you can fix this.
Way number one
1. open the run prompt (windows key+r), paste in the following: c:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE
2. Delete the Cache folder located there. [DO NOT SAVE ANYTHING, it is corrupt and WILL bork your cache again if you do not delete it]
3. Run EVE again normally, you should now find that a new cache folder has been created and you can login now.
Way number two
[Note: This way is NOT recommended for Vista users!]
1. Create a shortcut to the eve.exe file of the client you use to connect to tranquility
2. right click the shortcut and select "properties"
3. add the following in the "target" box: /end /LUA:OFF [Note: this MUST come AFTER the quotation marks, otherwise it will not work]
Yours should look like this: "C:\Program Files\CCP\EVE\eve.exe" /end /LUA:OFF
4. Click "apply", then "ok"
5. Run EVE from that new shortcut, you should find that you can login now. [Note this causes that particular installation to use the old location for storing the cache information, so your cache will no longer be shared]
I hope this helps.
____________________________
I break things.
GM Voodoo > That plan really straddles the fine line between genius and idiocy.
Tanis. > And that differs from everything else I say how?
[Bug Report Here][How to write a good bug report][Test server rules] |
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Apertotes
Deep Core Mining Inc.
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Posted - 2007.06.29 17:06:00 -
[2]
 Originally by: Tanis.
1. Create a shortcut to the eve.exe file of the client you use to connect to tranquility
2. right click the shortcut and select "properties"
3. add the following in the "target" box: /end /LUA:OFF [Note: this MUST come AFTER the quotation marks, otherwise it will not work]
Yours should look like this: "C:\Program Files\CCP\EVE\eve.exe" /end /LUA:OFF
4. Click "apply", then "ok"
5. Run EVE from that new shortcut, you should find that you can login now. [Note this causes that particular installation to use the old location for storing the cache information, so your cache will no longer be shared]
I hope this helps.
as i, and many others understand, that second fix can also be used for those of use still running XP that want to keep their settings separated between two or more different EVE installations.
the problem is that EVE keeps creating a folder on "My documents" for captures and logs. any way to refrain EVE from doing so and leave our documents unmolested?
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wookie9
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Posted - 2007.06.29 17:17:00 -
[3]
yup running vista, tried it, dint work
plz fix this as many of us are wasting prepaid game time and wasting time on not training skill points
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Pilk
Axiom Empire
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Posted - 2007.06.29 22:38:00 -
[4]
Please note that this fix does NOT separate the settings files or keep your logs separated on an per-install basis.
This does.
To CCP, please consider modifying /end /LUA:OFF to also move those sets of files. Yes, it works, but using a .bat file to launch an application is so 1995.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 01:13:00 -
[5]
are vista users entitled to a fix or a suggestion on how to fix it ?
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We Make war so we may live in peace |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 01:30:00 -
[6]
and suggestion that we should install XP are not an option (at least in my case)
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We Make war so we may live in peace |
ElweSingollo
Starlancers
Mordus Angels
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Posted - 2007.06.30 09:30:00 -
[7]
Thank god can finally get online Step one did indeed work for me as a Vista User 3 days lost play because of that stupid test patch.
CCP and Eve Online... It's not a bug, it's a feature
In Before I Get M***** Again
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XLord
Amarr
De Valken BV
Sylph Alliance
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Posted - 2007.06.30 09:54:00 -
[8]
step 1 didnt work but the second did work
finaly able to play, thnx
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Vlad Tepesch
Amarr
Imperial Academy
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Posted - 2007.06.30 13:46:00 -
[9]
Can you please tell me where to look for the cache in a German Vista with a German client.
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celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 14:52:00 -
[10]
it still ain't working for me...
is it possible that CCP knows about this problem since the 24th and only 5 days later did they post up a possible solution (which seems not to work for all cases) ? is this the kind of support a paying costumer must expect ? during the time i played this game i have seen petitions take around 3 weeks being answered... and now this....
can we get a final solution for this problem (as evidently this was caused not by any OS bug but by a problem with a test server patch) from ccp ?
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We Make war so we may live in peace |
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Pilk
Axiom Empire
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Posted - 2007.06.30 20:22:00 -
[11]
Originally by: Vlad Tepesch
Can you please tell me where to look for the cache in a German Vista with a German client.
Try:
Start->Run
%APPDATA%\Local\CCP\Eve
Include the "%"'s!
If that doesn't work,
%APPDATA%
should get you close, at least.
Of course, there's always the brute-force way to do it. Open a command prompt, and type:
dir C:\ /s /b /a cache
That'll find and print every folder named "cache" on your C: drive.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.07.01 01:23:00 -
[12]
Originally by: "pilk"
If that doesn't work,
%APPDATA%
should get you close, at least.
thats sure did help, maybe next time ccp can be a bit faster and provide a more satisfying costumer service (specialy to the costumer that dont have windows english version) than on this particular case.
thanks a lot mate
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We Make war so we may live in peace |
tazit1z
Moon Hawks
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Posted - 2007.07.01 09:19:00 -
[13]
Originally by: Tanis.
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
<cut>
Way number one
1. open the run prompt (windows key+r), paste in the following: c:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE
<cut>
thanks! this works like a charm for me!
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Pilk
Axiom Empire
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Posted - 2007.07.02 04:10:00 -
[14]
Tanis, you may wish to replace:
c:\Documents and Settings\%username%
with
%USERPROFILE%
as that's much more consistent across different versions, languages, and configurations of Windows.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
Dunescatan Rex
Amarr
Swords of Eden
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Posted - 2007.07.02 05:37:00 -
[15]
Thanks Tanis, modifying my shortcut worked.
It's just a shame that one of my accounts lost close to 12 hours of training due to this bug (caused, so far as I can tell, by installing a test patch on my sisi client so I can continue to aid CCP in testing and bug hunting).
I'll post a petition on the appropriate account, but I wonder what my chances of getting my skill point loss back? (estimate 12 hours at 2277 sp per hour is 27K+ skill points and I'm sure others have lost more).
I'm not going to rant against CCP for this bug, I accept glitches happen all the time in a dynamic and evolving environment like this, but I do expect redress for my losses when they occur. I don't believe I am being unreasonable in that regard.
Thanks.
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Umbriele
Gallente
Natural Inventions
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Posted - 2007.07.02 12:13:00 -
[16]
Tanis:
Your solution didnt work for me, neither other players solutions. My eve directory was installed in the same HD as windows XP, but the letter of the drive is not c: but g: (dont ask me why lol).
I tried everything even deleting all the eve folders, documents folder, downloaded the client and reistalled again...nothing..
The only solution I found was to create a new account in windows XP and installing eve in that account. Worked perfectly.
Point is: how do I log again in sisi now without messing again my whole PC ?
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Pilk
Axiom Empire
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Posted - 2007.07.02 16:42:00 -
[17]
Originally by: Umbriele
Tanis:
Your solution didnt work for me, neither other players solutions. My eve directory was installed in the same HD as windows XP, but the letter of the drive is not c: but g: (dont ask me why lol).
I tried everything even deleting all the eve folders, documents folder, downloaded the client and reistalled again...nothing..
The only solution I found was to create a new account in windows XP and installing eve in that account. Worked perfectly.
Point is: how do I log again in sisi now without messing again my whole PC ?
Read my posts in this thread. They'll also help you locate your Local Settings\Application Data folder on a non-standard drive.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
wookie9
Phoenix Logistics Industries
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Posted - 2007.07.03 03:50:00 -
[18]
ahh deleting the cache does nothing for me I still get a black screen. I dont think deleting the cache has anything to do with it.
All I did was install Eve on my freshly installed Windows Vista and i havent been able to play it once. I dont think it has anything to do with the test build.
Can someone please give me a solution to this instead of just instructions on how to find the cache folder as this does not work.
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Umbriele
Gallente
Natural Inventions
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Posted - 2007.07.03 12:21:00 -
[19]
Originally by: wookie9
ahh deleting the cache does nothing for me I still get a black screen. I dont think deleting the cache has anything to do with it.
All I did was install Eve on my freshly installed Windows Vista and i havent been able to play it once. I dont think it has anything to do with the test build.
Can someone please give me a solution to this instead of just instructions on how to find the cache folder as this does not work.
Install windows XP on a new formatted drive is the solution.
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wookie9
Phoenix Logistics Industries
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Posted - 2007.07.03 14:49:00 -
[20]
Originally by: Umbriele
Install windows XP on a new formatted drive is the solution.
Ok this isn't a solution, I'm not going back to xp just to be able to play eve, dont get me wrong this is a great game but it isnt worth the effort of going back just to play it. In reality it is ccp's job to make sure their game works, regardless of a computers operating system.
I'm sorry but if ccp dosent fix this then i wont be renewing my subscription at the end of the month.
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Pilk
Axiom Empire
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Posted - 2007.07.03 15:06:00 -
[21]
Make sure you're running as an Administrator, and check your computer's date and time.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
Mal Reed
Caldari
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Posted - 2007.07.03 18:41:00 -
[22]
Hmm i think i have this, unsure. Whenever i leave a station/login after it does all the loading bars etc i just get a black screen, sometimes it goes away after 30/60 seconds other times i have to log out, my OS is Vista. I've deleted the cashe but that didnt help anything.
What is your will? |
Ndaar
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Posted - 2007.07.04 15:50:00 -
[23]
on vista 32bit. black screen on loggin, tried cache n stuff. no luck yet, any other ideas?
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Thaddeus Brutor
Minmatar
Brutor tribe
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Posted - 2007.07.05 13:41:00 -
[24]
Originally by: Tanis.
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
This is an issue caused by a corruption of cache files from a test client build (Sisi test client)
I just wanted to be clear about the "cause" of this error:
I HAVE NEVER connected to Sisi, or attempted to.
Neither solution works, and getting this BSD should have alarmed me, but it seemed pretty normal. Everyone that tries EVE out with me always says the same thing: "It seems cool, but when are they going to finish it?"
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Karicha
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Posted - 2007.07.05 21:20:00 -
[25]
Edited by: Karicha on 05/07/2007 21:20:39
Both solutions DONT work.
I have 3 chars on 1 account, 2 chars are in Dodixie, those get black screen and cant do anything. The 3rd char is somewhere else, that one can do evrything and NO black screen. So its system related (depends in what system the char is in) and not client related as far as i can conclude.
Please note that just 30min ago i whas in dodixie without problems at all, but all the sudden BLACK screen when i undock and even since i log back on with those 2 chars they get black screen over and over and over again!
It aggrovates the hell out of me! 
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Mayo Xudi
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Posted - 2007.07.05 21:29:00 -
[26]
I'm on Vista and have deleted my cache folder which I eventually found here - C:\Users\<USERNAME>\AppData\Local\CCP\EVE\cache
I still get the black screen on startup. Are there any other fixes for Vista users ?
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wookie9
Phoenix Logistics Industries
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Posted - 2007.07.06 14:51:00 -
[27]
It seams to me no one gets this problem.
I have deleted my cache, tried running it with the paramaters, redownloaded the client and reinstaled it. I have tried to run it as administrator and with Windows XP SP2 compampability. I have never tried to go on the test server infact I have never been able to log in under my install of vista.
There seams to be meny people with this problem and everyone else just keeps giving us the same BS solutions. I have petitioned CCP even they gave me the 'delete your cache' solution even after I told them I have tried that, I mean I know your not native english speakers but dont asume that I'm just stupid.
I just want someone to look into this instead of just asuming that I cant find the cache folder or telling me to go back to XP.
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Mayo Xudi
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Posted - 2007.07.08 23:20:00 -
[28]
Two days and no response from CCP.
I suppose it doesn't really matter as no one can login anyway.
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Paranoic San
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Posted - 2007.07.09 11:38:00 -
[29]
Originally by: wookie9
I have tried to run it as administrator and with Windows XP SP2 compampability. I have never tried to go on the test server infact I have never been able to log in under my install of vista.
The same for me!
I'm on XP machine. Never was on test servers, installed full latest client... and just black screen after splash and "no signal" on monitor...
No one of posted solutions (including installation of realtek hotfix) did not help...
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Nomad2k
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Posted - 2007.07.10 07:15:00 -
[30]
I also have this problem,
the only way I got around it was to make a dual boot Vista/XP workaround
altho I will keep trying to find a solution to this problem,
Also i dont think its the actual login screen that blanks out for me, but the EULA screen as I had a fresh install of eve on my Vista
Thx
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