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Thread Statistics | Show CCP posts - 1 post(s) |
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Tanis.
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Posted - 2007.06.29 14:35:00 -
[1]
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
This is an issue caused by a corruption of cache files from a test client build (Sisi test client)
There are 2 ways you can fix this.
Way number one
1. open the run prompt (windows key+r), paste in the following: c:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE
2. Delete the Cache folder located there. [DO NOT SAVE ANYTHING, it is corrupt and WILL bork your cache again if you do not delete it]
3. Run EVE again normally, you should now find that a new cache folder has been created and you can login now.
Way number two
[Note: This way is NOT recommended for Vista users!]
1. Create a shortcut to the eve.exe file of the client you use to connect to tranquility
2. right click the shortcut and select "properties"
3. add the following in the "target" box: /end /LUA:OFF [Note: this MUST come AFTER the quotation marks, otherwise it will not work]
Yours should look like this: "C:\Program Files\CCP\EVE\eve.exe" /end /LUA:OFF
4. Click "apply", then "ok"
5. Run EVE from that new shortcut, you should find that you can login now. [Note this causes that particular installation to use the old location for storing the cache information, so your cache will no longer be shared]
I hope this helps.
____________________________
I break things.
GM Voodoo > That plan really straddles the fine line between genius and idiocy.
Tanis. > And that differs from everything else I say how?
[Bug Report Here][How to write a good bug report][Test server rules] |
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Apertotes
Deep Core Mining Inc.
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Posted - 2007.06.29 17:06:00 -
[2]
 Originally by: Tanis.
1. Create a shortcut to the eve.exe file of the client you use to connect to tranquility
2. right click the shortcut and select "properties"
3. add the following in the "target" box: /end /LUA:OFF [Note: this MUST come AFTER the quotation marks, otherwise it will not work]
Yours should look like this: "C:\Program Files\CCP\EVE\eve.exe" /end /LUA:OFF
4. Click "apply", then "ok"
5. Run EVE from that new shortcut, you should find that you can login now. [Note this causes that particular installation to use the old location for storing the cache information, so your cache will no longer be shared]
I hope this helps.
as i, and many others understand, that second fix can also be used for those of use still running XP that want to keep their settings separated between two or more different EVE installations.
the problem is that EVE keeps creating a folder on "My documents" for captures and logs. any way to refrain EVE from doing so and leave our documents unmolested?
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wookie9
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Posted - 2007.06.29 17:17:00 -
[3]
yup running vista, tried it, dint work
plz fix this as many of us are wasting prepaid game time and wasting time on not training skill points
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Pilk
Axiom Empire
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Posted - 2007.06.29 22:38:00 -
[4]
Please note that this fix does NOT separate the settings files or keep your logs separated on an per-install basis.
This does.
To CCP, please consider modifying /end /LUA:OFF to also move those sets of files. Yes, it works, but using a .bat file to launch an application is so 1995.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 01:13:00 -
[5]
are vista users entitled to a fix or a suggestion on how to fix it ?
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We Make war so we may live in peace |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 01:30:00 -
[6]
and suggestion that we should install XP are not an option (at least in my case)
-----------------------------------------------
We Make war so we may live in peace |
ElweSingollo
Starlancers
Mordus Angels
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Posted - 2007.06.30 09:30:00 -
[7]
Thank god can finally get online Step one did indeed work for me as a Vista User 3 days lost play because of that stupid test patch.
CCP and Eve Online... It's not a bug, it's a feature
In Before I Get M***** Again
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XLord
Amarr
De Valken BV
Sylph Alliance
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Posted - 2007.06.30 09:54:00 -
[8]
step 1 didnt work but the second did work
finaly able to play, thnx
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Vlad Tepesch
Amarr
Imperial Academy
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Posted - 2007.06.30 13:46:00 -
[9]
Can you please tell me where to look for the cache in a German Vista with a German client.
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celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.06.30 14:52:00 -
[10]
it still ain't working for me...
is it possible that CCP knows about this problem since the 24th and only 5 days later did they post up a possible solution (which seems not to work for all cases) ? is this the kind of support a paying costumer must expect ? during the time i played this game i have seen petitions take around 3 weeks being answered... and now this....
can we get a final solution for this problem (as evidently this was caused not by any OS bug but by a problem with a test server patch) from ccp ?
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We Make war so we may live in peace |
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Pilk
Axiom Empire
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Posted - 2007.06.30 20:22:00 -
[11]
Originally by: Vlad Tepesch
Can you please tell me where to look for the cache in a German Vista with a German client.
Try:
Start->Run
%APPDATA%\Local\CCP\Eve
Include the "%"'s!
If that doesn't work,
%APPDATA%
should get you close, at least.
Of course, there's always the brute-force way to do it. Open a command prompt, and type:
dir C:\ /s /b /a cache
That'll find and print every folder named "cache" on your C: drive.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
celtibero
Caldari
Tiger Tiger Strike team
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Posted - 2007.07.01 01:23:00 -
[12]
Originally by: "pilk"
If that doesn't work,
%APPDATA%
should get you close, at least.
thats sure did help, maybe next time ccp can be a bit faster and provide a more satisfying costumer service (specialy to the costumer that dont have windows english version) than on this particular case.
thanks a lot mate
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We Make war so we may live in peace |
tazit1z
Moon Hawks
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Posted - 2007.07.01 09:19:00 -
[13]
Originally by: Tanis.
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
<cut>
Way number one
1. open the run prompt (windows key+r), paste in the following: c:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE
<cut>
thanks! this works like a charm for me!
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Pilk
Axiom Empire
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Posted - 2007.07.02 04:10:00 -
[14]
Tanis, you may wish to replace:
c:\Documents and Settings\%username%
with
%USERPROFILE%
as that's much more consistent across different versions, languages, and configurations of Windows.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
Dunescatan Rex
Amarr
Swords of Eden
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Posted - 2007.07.02 05:37:00 -
[15]
Thanks Tanis, modifying my shortcut worked.
It's just a shame that one of my accounts lost close to 12 hours of training due to this bug (caused, so far as I can tell, by installing a test patch on my sisi client so I can continue to aid CCP in testing and bug hunting).
I'll post a petition on the appropriate account, but I wonder what my chances of getting my skill point loss back? (estimate 12 hours at 2277 sp per hour is 27K+ skill points and I'm sure others have lost more).
I'm not going to rant against CCP for this bug, I accept glitches happen all the time in a dynamic and evolving environment like this, but I do expect redress for my losses when they occur. I don't believe I am being unreasonable in that regard.
Thanks.
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Umbriele
Gallente
Natural Inventions
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Posted - 2007.07.02 12:13:00 -
[16]
Tanis:
Your solution didnt work for me, neither other players solutions. My eve directory was installed in the same HD as windows XP, but the letter of the drive is not c: but g: (dont ask me why lol).
I tried everything even deleting all the eve folders, documents folder, downloaded the client and reistalled again...nothing..
The only solution I found was to create a new account in windows XP and installing eve in that account. Worked perfectly.
Point is: how do I log again in sisi now without messing again my whole PC ?
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Pilk
Axiom Empire
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Posted - 2007.07.02 16:42:00 -
[17]
Originally by: Umbriele
Tanis:
Your solution didnt work for me, neither other players solutions. My eve directory was installed in the same HD as windows XP, but the letter of the drive is not c: but g: (dont ask me why lol).
I tried everything even deleting all the eve folders, documents folder, downloaded the client and reistalled again...nothing..
The only solution I found was to create a new account in windows XP and installing eve in that account. Worked perfectly.
Point is: how do I log again in sisi now without messing again my whole PC ?
Read my posts in this thread. They'll also help you locate your Local Settings\Application Data folder on a non-standard drive.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
wookie9
Phoenix Logistics Industries
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Posted - 2007.07.03 03:50:00 -
[18]
ahh deleting the cache does nothing for me I still get a black screen. I dont think deleting the cache has anything to do with it.
All I did was install Eve on my freshly installed Windows Vista and i havent been able to play it once. I dont think it has anything to do with the test build.
Can someone please give me a solution to this instead of just instructions on how to find the cache folder as this does not work.
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Umbriele
Gallente
Natural Inventions
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Posted - 2007.07.03 12:21:00 -
[19]
Originally by: wookie9
ahh deleting the cache does nothing for me I still get a black screen. I dont think deleting the cache has anything to do with it.
All I did was install Eve on my freshly installed Windows Vista and i havent been able to play it once. I dont think it has anything to do with the test build.
Can someone please give me a solution to this instead of just instructions on how to find the cache folder as this does not work.
Install windows XP on a new formatted drive is the solution.
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wookie9
Phoenix Logistics Industries
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Posted - 2007.07.03 14:49:00 -
[20]
Originally by: Umbriele
Install windows XP on a new formatted drive is the solution.
Ok this isn't a solution, I'm not going back to xp just to be able to play eve, dont get me wrong this is a great game but it isnt worth the effort of going back just to play it. In reality it is ccp's job to make sure their game works, regardless of a computers operating system.
I'm sorry but if ccp dosent fix this then i wont be renewing my subscription at the end of the month.
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Pilk
Axiom Empire
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Posted - 2007.07.03 15:06:00 -
[21]
Make sure you're running as an Administrator, and check your computer's date and time.
--P
Kosh: The avalanche has already started. It is too late for the pebbles to vote. |
Mal Reed
Caldari
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Posted - 2007.07.03 18:41:00 -
[22]
Hmm i think i have this, unsure. Whenever i leave a station/login after it does all the loading bars etc i just get a black screen, sometimes it goes away after 30/60 seconds other times i have to log out, my OS is Vista. I've deleted the cashe but that didnt help anything.
What is your will? |
Ndaar
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Posted - 2007.07.04 15:50:00 -
[23]
on vista 32bit. black screen on loggin, tried cache n stuff. no luck yet, any other ideas?
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Thaddeus Brutor
Minmatar
Brutor tribe
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Posted - 2007.07.05 13:41:00 -
[24]
Originally by: Tanis.
Several people have encountered an issue where their EVE clients now only show a black window after the splash screen and they are thus unable to login and play EVE.
This is an issue caused by a corruption of cache files from a test client build (Sisi test client)
I just wanted to be clear about the "cause" of this error:
I HAVE NEVER connected to Sisi, or attempted to.
Neither solution works, and getting this BSD should have alarmed me, but it seemed pretty normal. Everyone that tries EVE out with me always says the same thing: "It seems cool, but when are they going to finish it?"
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Karicha
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Posted - 2007.07.05 21:20:00 -
[25]
Edited by: Karicha on 05/07/2007 21:20:39
Both solutions DONT work.
I have 3 chars on 1 account, 2 chars are in Dodixie, those get black screen and cant do anything. The 3rd char is somewhere else, that one can do evrything and NO black screen. So its system related (depends in what system the char is in) and not client related as far as i can conclude.
Please note that just 30min ago i whas in dodixie without problems at all, but all the sudden BLACK screen when i undock and even since i log back on with those 2 chars they get black screen over and over and over again!
It aggrovates the hell out of me! 
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Mayo Xudi
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Posted - 2007.07.05 21:29:00 -
[26]
I'm on Vista and have deleted my cache folder which I eventually found here - C:\Users\<USERNAME>\AppData\Local\CCP\EVE\cache
I still get the black screen on startup. Are there any other fixes for Vista users ?
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wookie9
Phoenix Logistics Industries
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Posted - 2007.07.06 14:51:00 -
[27]
It seams to me no one gets this problem.
I have deleted my cache, tried running it with the paramaters, redownloaded the client and reinstaled it. I have tried to run it as administrator and with Windows XP SP2 compampability. I have never tried to go on the test server infact I have never been able to log in under my install of vista.
There seams to be meny people with this problem and everyone else just keeps giving us the same BS solutions. I have petitioned CCP even they gave me the 'delete your cache' solution even after I told them I have tried that, I mean I know your not native english speakers but dont asume that I'm just stupid.
I just want someone to look into this instead of just asuming that I cant find the cache folder or telling me to go back to XP.
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Mayo Xudi
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Posted - 2007.07.08 23:20:00 -
[28]
Two days and no response from CCP.
I suppose it doesn't really matter as no one can login anyway.
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Paranoic San
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Posted - 2007.07.09 11:38:00 -
[29]
Originally by: wookie9
I have tried to run it as administrator and with Windows XP SP2 compampability. I have never tried to go on the test server infact I have never been able to log in under my install of vista.
The same for me!
I'm on XP machine. Never was on test servers, installed full latest client... and just black screen after splash and "no signal" on monitor...
No one of posted solutions (including installation of realtek hotfix) did not help...
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Nomad2k
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Posted - 2007.07.10 07:15:00 -
[30]
I also have this problem,
the only way I got around it was to make a dual boot Vista/XP workaround
altho I will keep trying to find a solution to this problem,
Also i dont think its the actual login screen that blanks out for me, but the EULA screen as I had a fresh install of eve on my Vista
Thx
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Orion StarBringer
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Posted - 2007.07.13 18:20:00 -
[31]
My cousin had the same problem when he first tried to log on
it went to a black screen after splash and said "no signal"
he never loged on and it was a fresh up to date install so its not caused fromt eh test shard however after trying everything we could think of we finally got it to work....
we looked for a update to his video card while installing it we had to install .net framework 2.0 cause he didnt have it so not sure which made it work teh .net framework or the video update driver
but my suggestion to who ever is having this problem look for a update to your vid card or try downloading .net framework 2.0 from microsoft 
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Wolfe Slade
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Posted - 2007.07.21 00:08:00 -
[32]
Well I get the black screen problem and the solutions posted here don't solve problems in Vista. Looks like I'll be ending my sub as there seems to be no guaranteed fix in sight, shame good game while played in XP!
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Hellena Brant
Amarr
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Posted - 2007.07.22 01:33:00 -
[33]
am runing vista 64bit and i cant get the game to work, tryed everything and nothing
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Meleia
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Posted - 2007.07.24 09:09:00 -
[34]
I died in a gate camp, and now i cant login...?
"Entering Station" and nothing more happens...
Yes i have cleared my cache.
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Tkieron
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Posted - 2007.07.25 02:54:00 -
[35]
Edited by: Tkieron on 25/07/2007 02:57:05
I'm attempting to log in after the new patch and unable. I get as far as the loading character bar filling up and the screen fading to black. That's it. Esc brings up the logoff/options screen but that's it. Tried both things in the first post with no luck.
Nevermind: It loaded slow but finally did it the fourth time. Right after I posted here. I just love video games making me look foolish. 
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Aynder
Gallente
m3 Corp
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Posted - 2007.07.26 20:49:00 -
[36]
I'm stuck on "Entering Station" as well. Have cleared my cache, it's persistant on this computer as well as the other computer I've tried to log in from. Only for one character, can login fine to any of my alts.
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Cryogenix DarkMatter
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Posted - 2007.07.30 11:47:00 -
[37]
Has there been any change top this. I am currently installing windows XP over the top of my Vista install because this damn thing would not work with vista..
And yes, I did all of the things suggested above, and none of it worked.
Vista is good, and will be an amazing OS once its more supported, people slant vista but its the developers that need to support what is a new OS from the ground up , and not the other way around.
Anyway...
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Richy Young
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Posted - 2007.07.30 21:42:00 -
[38]
ive still not found a solution and have been conversing all week on the petion with ccp guy trying to figure it out
im running vista 32bit and havent been able to play eve for 10 weeks now i log in on the odd occasion from a mates house to start a long skill training but the amount of train time i must have lost is loads
its a big problem imagine when more and more people take up vista
black screen after a fresh install of vista and eve
nothing to do with other programs nothing to do with the cache please please please
ccp buy a computer install vista 32bit on it and see for yourself
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anniemae
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Posted - 2007.07.31 04:58:00 -
[39]
Originally by: Richy Young
black screen after a fresh install of vista and eve
Same problem here. EVE worked fine with Vista RC1, but I can't get it to work now with the latest version of 32bit Vista Ultimate.
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Richy Young
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Posted - 2007.08.02 16:04:00 -
[40]
they have stopped replying to my pettion either they have resorted to ignoring me or have ran out of ideas
this sucks i paid up for 3 months and havent used any of it
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Niko Lorenzio
United Eve Directorate
Ground Zeero
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Posted - 2007.08.03 13:25:00 -
[41]
Originally by: Paranoic San
Originally by: wookie9
The same for me!
I'm on XP machine. Never was on test servers, installed full latest client... and just black screen after splash and "no signal" on monitor...
No one of posted solutions (including installation of realtek hotfix) did not help...
Same... been anxious to get back to EVE and now I can't... WHAT A BUMMMMER!!!
-={-Tovarish Gruzin-}=-
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Jean Solaar
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Posted - 2007.08.03 13:59:00 -
[42]
Originally by: Orion StarBringer
My cousin had the same problem when he first tried to log on
it went to a black screen after splash and said "no signal"
he never loged on and it was a fresh up to date install so its not caused fromt eh test shard however after trying everything we could think of we finally got it to work....
we looked for a update to his video card while installing it we had to install .net framework 2.0 cause he didnt have it so not sure which made it work teh .net framework or the video update driver
but my suggestion to who ever is having this problem look for a update to your vid card or try downloading .net framework 2.0 from microsoft
Just tried this... did both, and it worked like Magic!!! THank you so much Orion. Those of you who get monitor "no signal" after splash screen... do the above, worked for me. Good Luck!
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Lee Bian
Amarryan Nations
GoonSwarm
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Posted - 2007.08.05 17:02:00 -
[43]
Edited by: Lee Bian on 05/08/2007 17:12:39
Edited by: Lee Bian on 05/08/2007 17:03:59
Yesterday, I got a bug with my drone tab on the overview list. Seeing as how tabbing it didn't fix it, and neither did a restart of Eve, I decided to clear my cache. As it turns out, this was a bad idea. Now I get the black screen after the splash, and reinstalling Eve doesn't fix it.
Hoorah!
edit: Oh yeah, this is on Vista 64-bit.
edit 2: I fixed it by booting Eve on an XP-machine, then copied the appdata files from that computer to this one. Good going CCP, you somehow automatically generate broken cache files on Vista.
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sliver 0xD
Cosmic Odyssey
YouWhat
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Posted - 2007.08.07 02:34:00 -
[44]
dont know if this is the exact same problem but my eve does the folowing :
1. setup - running 1 acout at 15bit and all grafixs to low in window mode.
2. action - then starting the second acount and i get the black screen for few seconds.
3. result - first client havieng its grafixs settings reset to 24bit.
bit anoying but ill live :P
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Cybergoth
Minmatar
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Posted - 2007.08.07 12:14:00 -
[45]
So where are we now? Not accepting connection! :(
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Silentil
Xoth Inc
Firmus Ixion
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Posted - 2007.08.07 12:47:00 -
[46]
Two accounts running from same computer and same EVE install. One account works fine, other doesnt. So your cache idea is blown out the arse. Cannot create a petition on the other account as it just black screens. Account was working fine before the hardware update on the same computer. Only thing I can think that has an influence is that I neglected to set a long skill and it expired while the hardware upgrade was occurring.
CCP PLEASE ADVISE I'M LOOSING SP ON MY OTHER ACCOUNT HERE!!
Originally by: "Mahrin Skel"
If we're pets, we're not fluffy, yappy little lapdogs. We're the chewed-up junkyard rottweiler BoB uses to keep the kids out of their yard.
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Lady Fiamma
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Posted - 2007.08.07 12:56:00 -
[47]
Edited by: Lady Fiamma on 07/08/2007 13:00:40
Quote:
Cannot create a petition on the other account as it just black screens. Account was working fine before the hardware update on the same computer. Only thing I can think that has an influence is that I neglected to set a long skill and it expired while the hardware upgrade was occurring.
Same Problem!!! Help me!!
The "options window" appears only, but I cant create petition
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Silentil
Xoth Inc
Firmus Ixion
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Posted - 2007.08.07 12:58:00 -
[48]
Hax! Petitioning from working account. Fingers crossed >.>
Originally by: "Mahrin Skel"
If we're pets, we're not fluffy, yappy little lapdogs. We're the chewed-up junkyard rottweiler BoB uses to keep the kids out of their yard.
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Silentil
Xoth Inc
Firmus Ixion
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Posted - 2007.08.07 13:36:00 -
[49]
Char was stuck and moved to a different system and was able to log in fine. This was able to happen quickly because I had another account, but obviously all these "delete this" and "reinstall that" solutions are not the only solution and you should put your tinfoils hats away before going through the motions.
For the Devs, might pay to develop and out of game petition system for these occurances that works symbiotically with the ingame one so people can have stuck character issues resolved.
Originally by: "Mahrin Skel"
If we're pets, we're not fluffy, yappy little lapdogs. We're the chewed-up junkyard rottweiler BoB uses to keep the kids out of their yard.
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Lady Fiamma
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Posted - 2007.08.07 20:09:00 -
[50]
Problem solved. bye
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John Wainwright
NCN Corp
Chaos Incarnate.
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Posted - 2007.08.10 22:25:00 -
[51]
Has anyone figured out how to get past the "Entering Station" screen? I died in a gate camp, got cloned and decided I was done for the day. Have been unable to log in since then. I saw a few people have had the same problem, but no fix has been posted. :( Oh, and I have no skill training currently. :(
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John Wainwright
NCN Corp
Chaos Incarnate.
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Posted - 2007.08.11 21:59:00 -
[52]
I did figure it out. Once the "Entering Station" bar filled up, I pressed Escape twice. First time closed it, second time opened the main menu. Went to the generic tab, unticked "Load Station Environment" and as soon as I closed the menu everything was fine.
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Tormamus
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Posted - 2007.08.12 20:49:00 -
[53]
Originally by: John Wainwright
I did figure it out. Once the "Entering Station" bar filled up, I pressed Escape twice. First time closed it, second time opened the main menu. Went to the generic tab, unticked "Load Station Environment" and as soon as I closed the menu everything was fine.
I'm getting the same behavior, except closing the window just goes to a black screen.
Any suggestions? I'm running on top of a clean Vista Ultimate 32-bit system. Deleting the cache folder didn't help.
At this point, I'm kind of glad that I haven't paid anything for this (yet). Are blocking bugs like this common to Eve?
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Sheila Chandra
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Posted - 2007.08.18 14:27:00 -
[54]
Have that problem too and the above doesnt help. (Win Ultimate x64)
I also tried something which i think relais on the actual problem, but couldnt solve it. Probably someone more handy with DirectX could try this out and maybe find out if its that:
There are some "older" games which have problems with Windows x64 vista and the DirectX10 files. For some of those games the solution is to copy the necessary dll files from a WinXP DirectX9 installation to the game folder. I tried this with some i had lying around from those games, and the black splash screen changed from black to containing some yellow squares with aprox 50x50px when i copied d3d9.dll to the eve\bin folder.
Probably its something that has to do with that, ive just no idea which files may be needed and from where to take them
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Sheila Chandra
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Posted - 2007.08.18 16:26:00 -
[55]
Probably i finally found the error. Maybe someone can complete the information to get the files to get it working.
What i did was starting logserver.exe before starting eve.
What i found there that seems like the error is:
Failed to start service fonts (bin\blue.dll)
Probably just a font file missing that is used in the launchpad??
One line above it tries to open "arialuni.ttf", i looked into windows/fonts but couldnt find the file there. This error occurs 3 times in the log.
http://img.eve-o.info/log1.jpg
Failed to start service ime
seems some kind of "mailservice" cannot be startet... whatever that is
http://img.eve-o.info/log2.jpg
Unhandled exception in TaskletExt
Now thats a bad error CCP ;) Unhandled exception errors should in no way ever occur ^^
http://img.eve-o.info/log3.jpg
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Sheila Chandra
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Posted - 2007.08.18 16:56:00 -
[56]
GOT IT !!!!
It was the missing arialuni.ttf. I downloaded it from the internet and installed, now its working.
Originally by: Sheila Chandra
Failed to start service fonts (bin\blue.dll)
Probably just a font file missing that is used in the launchpad??
One line above it tries to open "arialuni.ttf", i looked into windows/fonts but couldnt find the file there. This error occurs 3 times in the log.
http://img.eve-o.info/log1.jpg
|
wootonius
Caldari
Dragons Of Redemption
Triumvirate.
|
Posted - 2007.08.19 23:35:00 -
[57]
The Arialuni fix worked for me too, glad we didn't have to wait for CCP to wait until the next major patch to fix a glitch like this
|
Katerina Brant
|
Posted - 2007.08.21 23:59:00 -
[58]
Originally by: Sheila Chandra
Edited by: Sheila Chandra on 18/08/2007 17:24:02
GOT IT !!!!
It was the missing arialuni.ttf. I downloaded it from the internet and installed, now its working.
Originally by: Sheila Chandra
Failed to start service fonts (bin\blue.dll)
Probably just a font file missing that is used in the launchpad??
One line above it tries to open "arialuni.ttf", i looked into windows/fonts but couldnt find the file there. This error occurs 3 times in the log.
http://img.eve-o.info/log1.jpg
edit: Shame on you CCP, i googled a bit about this Font. Its a Microsoft Office only Font, as im using OpenOffice and not Microsofts the font wasnt installed. Sorry to say, but using a file from another companys application and then not including it into the installer is a bit... curious ;)
ROFL
seems to working for me too, i am runing vista 64bit...
|
May Dye
|
Posted - 2007.08.22 16:29:00 -
[59]
yeah fixed for me too, i knew i couldnt rely on ccp to do a f*ckin simple job
|
Drezzster
Infestation.
|
Posted - 2007.08.23 12:16:00 -
[60]
Originally by: Sheila Chandra
Edited by: Sheila Chandra on 18/08/2007 17:24:02
GOT IT !!!!
It was the missing arialuni.ttf. I downloaded it from the internet and installed, now its working.
Originally by: Sheila Chandra
Failed to start service fonts (bin\blue.dll)
Probably just a font file missing that is used in the launchpad??
One line above it tries to open "arialuni.ttf", i looked into windows/fonts but couldnt find the file there. This error occurs 3 times in the log.
http://img.eve-o.info/log1.jpg
edit: Shame on you CCP, i googled a bit about this Font. Its a Microsoft Office only Font, as im using OpenOffice and not Microsofts the font wasnt installed. Sorry to say, but using a file from another companys application and then not including it into the installer is a bit... curious ;)
You my friend are a genious.
I salute you o7
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Ion Bartzabel
Caldari
Dark Knights of Deneb
Against ALL Authorities
|
Posted - 2007.08.23 21:46:00 -
[61]
Font fix worked for me too. I'm kinda surprised this have not been patched yet. It's actually something CCP looses money on, and therefore should be set as a priority.
Ion
|
Peace Trader
|
Posted - 2007.08.26 16:42:00 -
[62]
The only way for me to get rid of this was installing MS Office.
|
Kikizip
|
Posted - 2007.08.28 20:46:00 -
[63]
Just adding another confirmation that installing Office fixes it......
Sounds like if it's just the fonts, it shouldn't be that hard to patch in, hope they do it soon. I seriously thought about dual booting XP before I found this thread. 
|
Zeb Floyd
|
Posted - 2007.09.01 22:17:00 -
[64]
When will it be fixed? been waiting too long already not everyone has time to overhaul their computer just to play a game. Help get rid of the black screen
|
MKB Industries
Gallente
Mercenaries 4 Hire
Blue Sun Trust
|
Posted - 2007.09.02 04:04:00 -
[65]
Wish they would fix this seeing none of theese fixes work for some people and they have yet to responded to support mails or petitions.
|
Ariad Valens
|
Posted - 2007.09.02 15:30:00 -
[66]
I'm having the same problem. Start EVE, get the splash screen then just goes black and sits there. I was on an older build, haven't played for a few months and I just installed the latest patch. I have the arialuni.ttf font installed so this isn't the issue for me. Anyone know if this has been fixed?
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Myth'or Cordalan
|
Posted - 2007.09.02 21:05:00 -
[67]
Originally by: John Wainwright
I did figure it out. Once the "Entering Station" bar filled up, I pressed Escape twice. First time closed it, second time opened the main menu. Went to the generic tab, unticked "Load Station Environment" and as soon as I closed the menu everything was fine.
Yepp ! That's it - at least for me. Thanks !
|
AngryMax
Gallente
Shadow Crew
|
Posted - 2007.09.03 21:34:00 -
[68]
I am still screwed, after trying all the fixes. My non-Jita characters log in fine, but in Jita its a black wall.
|
telxkiskisrowr
|
Posted - 2007.09.06 04:52:00 -
[69]
on windows XP Home edition
Have ms office installed
do not play on test server (rarely had time to play at all lately)
since last patch I hit revelations II screen fine and then box goes black and prevents log in entirely.
have deleted cash per option 1, tried option 2 lua off, have uninstalled eve and did fresh install, have defraged drive, have updated video card drivers
what now brown cow?
|
Pinot
|
Posted - 2007.09.07 00:11:00 -
[70]
I, too, have tried above fix's...no luck...
Anything else I might try?
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ZFuse v2
|
Posted - 2007.09.07 03:45:00 -
[71]
I'm also having the same problem. I've tried all the recommendations.
The only thing that has changed on my system in the last 24 hours is uninstall of my old email client Eudora (been using since the early 90's but since they stopped development and mozilla is taking over project .. ) installed Mozilla Thunderbird.
When I try the '/end /LUA:OFF' fix I can actually see the login window. I can type my password but all other buttons don't do anything. Also when I tried to close the window it asked me if I was sure I wanted to exit. Clicking yes/no or checking the box 'don't ask me this again' don't work!
I don't know what else I can try... There is no way I will reinstall XP and Vista is a bloated eye-candy memory / CPU vampire (trying to be polite) .. so if I don't get a fix soon, I will stop playing.
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Mic Grarob
|
Posted - 2007.09.13 02:37:00 -
[72]
Possible Fix for some,
I have an ATI AGP Radeon X1950 running in WinXPpro 32bit
The black screen started after I went from Catalyst 7.8 to 7.9
A further update to the QuakeWars hotfix also resulted in the black screen.
Removing 7.9 and reinstalling 7.8 fixed the issue.
Also of note is that;
all other games were fine.
there was no possible way to exit the black screen, task manager would stay in the back ground.
I had to reset the pc each time.
all other methods failed me.
Hope that helps.
|
Voitec
|
Posted - 2007.09.13 07:55:00 -
[73]
im having a weird problem with my laptop since the patch where linux users started to complain about not being able to play eve anymore.
a few seconds after the splash screen the client starts drawing strange boxes and diagonals in every box. this happens on every screen (login and ingame).
i'm using ati fireGL5000 (mobility) with the latest drivers, also tried previous versions and even the omega build for ati. also tried reinstall windows and downloaded the new eve-client (full install)
used to run 2 clients at the same time without any problems.
any suggestions on resolving this issue are welcome.
--Voitec.
|
Thrass
Caldari
AWE Corporation
Intrepid Crossing
|
Posted - 2007.09.16 08:18:00 -
[74]
installing office fixed the black screen problem for me
(looking for sweet sig maker, msg me in game if you make sigs for ISK or anything)
|
The Champion
|
Posted - 2007.09.16 09:02:00 -
[75]
Iam using Win XP tried it out managed once to login again was online for like 10 minutes then crash..
I can definetly say its not from my client i got few partitions and tested it with fresh install too.. nothing
I just hope ccp decides to give us gametime lost due to this issue back.
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Lucy Fa'Urr
|
Posted - 2007.09.16 21:39:00 -
[76]
I'm getting this problem on a clean XP SP2 install. The only things I have installed are video drivers for an ATI 9550, AVG Anti-virus, and Eve build 36800. I've tried both w/ and w/o my old cache, and w/ w/o the /end /LUA:OFF tag and still have the same problem.
I have filed a bug report #44030 and included both a DxDiag.txt and a log server file Splash_hang.lbw.
|
Lucy Fa'Urr
|
Posted - 2007.09.16 22:05:00 -
[77]
Originally by: ZFuse v2
***UPDATE***
I had disabled my internal sound card on my laptop while at work. I use a creative PCMCIA card from time to time. After re-enabling internal soundcard the client is working again. I used to get a message saying that my soundcard was disabled in the past. The client would still function however. Something must have changed recently.
Maye this is the problem I'm having since I have no sound card at all. Altho before I did the clean install I had no sound card and no problems.
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Lucy Fa'Urr
|
Posted - 2007.09.16 22:37:00 -
[78]
Edited by: Lucy Fa''Urr on 16/09/2007 22:39:21
Downloaded the arialuni.ttf font and put in the windows/font folder still get black screen after splash screen
Also installed and updated Net 2.0
Still can't get a login screen
|
Bada Bing
|
Posted - 2007.09.17 02:41:00 -
[79]
i have tried every suggestion on this thread and still I get the black screen after the splash, running Windows XP Home Edition, any further ideas, suggestions or actually fixes would be most welcome
|
Lucy Fa'Urr
|
Posted - 2007.09.17 15:20:00 -
[80]
After trying everything in this thread to no effect I have finally gotten eve to run by adding audio=0 to the pref.ini file in the cache folder. From the looks of it Eve is having some kinda issue with there not being a sound card installed.
Hope this helps those that are still unable to play since it looks like our problem is falling on deaf ears at CCP.
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Cobaalt
Kernel of War
Tau Ceti Federation
|
Posted - 2007.09.18 00:15:00 -
[81]
I had the same problem.
My fix was to revert ATI Drivers to an older version.
XP - ATI 9800 PRO
|
Gippedo
|
Posted - 2007.09.18 03:43:00 -
[82]
i have had it up to here with this black screen of death! its making me want to smash my computer to bits! i have tried everything from player made plugins for EVE to redownloading it several times, nothing is working, if you have any suggestions for me i would greatly appreciate, but i am no computer programmer so please stay away from the computer lingo, i heard alot of people saying they got results by slowing down their memory speed from 1000mhz to 200mhz and i would like to try this though i dont know how
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BCBArclight
Odessa Operations
|
Posted - 2007.09.20 19:45:00 -
[83]
Originally by: Mic Grarob
Possible Fix for some,
I have an ATI AGP Radeon X1950 running in WinXPpro 32bit
The black screen started after I went from Catalyst 7.8 to 7.9
A further update to the QuakeWars hotfix also resulted in the black screen.
Removing 7.9 and reinstalling 7.8 fixed the issue.
Also of note is that;
all other games were fine.
there was no possible way to exit the black screen, task manager would stay in the back ground.
I had to reset the pc each time.
all other methods failed me.
Hope that helps.
Worked for me, you sir are a genius.
Odessa Operations are Recruiting |
Scorillo
|
Posted - 2007.09.21 04:52:00 -
[84]
Since the last patch the client acts randomly
Had the issue when client crashes and tried everything out to fix it.
Result
sometimes iam able to play for hours without a single problem
and than sometimes client crashes from splash screen
and not able to play for hours
hell know what it is but it happens since last patch
CCP fix that **** or iam simply not able to play and u loose a customer with multiple accounts.
|
Khuri
Minmatar
Old Galactic Earth Regiment
Fang Alliance
|
Posted - 2007.09.22 08:40:00 -
[85]
This began happening to me after I installed catalyst 7.9 (ATI graphic driver), however if i go back to the basic microsoft driver eve runs perfectly even though i have 2 clients installed, for TQ, and singularity.
Forgive me, i was young and stupid
I still am. |
Takitimu
|
Posted - 2007.09.26 09:09:00 -
[86]
Unistalling and reinstallng the integrated sound chip drivers fixed mine. Same driver as previously. And no sound card installed.
|
Bitter Angus
|
Posted - 2007.09.26 21:12:00 -
[87]
Edited by: Bitter Angus on 26/09/2007 21:15:23
I'm also having the black screen after the first splash screen, but today I did install another graphics card, so when I run SLI I get the black screen and when I disable it I can log in fine, so it's not a cache or font problem,
any ideas?
I forgot to add I'm running Vista 32bit
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Duncan Macleoud
|
Posted - 2007.10.08 02:00:00 -
[88]
Thanks fixed my black screen of death went from ati 7.9 did full uninstall and put in 7.8 and no problems logging in now at all :)
Dunc
|
0o0Preatorian0o0
mUfFiN fAcToRy
|
Posted - 2007.10.09 16:23:00 -
[89]
None of these fix's work
CCP Doesnt Patch the issue/Don't care.
Closing accounts. |
Erelas RyAlcar
Caldari
Destinies Touch Unlimited
|
Posted - 2007.10.13 20:10:00 -
[90]
I'm amazed, simply amazed. I do not, nor have ever installed MS-Office, and I have never connected to sisi, never been to any server but Tranquility, am not on Windows 64-bit Vista.....let's see, have I missed anything?
Ok, now, CCP, you make a wonderful game, there's your kudo - it was irresponsible of someone to make an assumption that everyone on the planet loading up EVE would have a font only avaialable in MS-Office, or by specifically downloading said font from the internet, thank goodness it is avaialable without that.
For now, my Black Screen of Doom has been solved. but sadly, not by CCP.
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Lady ISK'Alot
Caldari
I LOVE ISK
|
Posted - 2007.10.14 07:52:00 -
[91]
possible to get the download link for this font?
Been looking for havent had any luck.
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SgianDubh
|
Posted - 2007.10.15 19:21:00 -
[92]
I now appear to be suffering from this problem, although originally i wasn't.
I was suffering from random disco's in gaming without warning, i reinstalled the client several times and then stumbled across the advice of updating all my drivers and turning off hardware accelleration for the sound drivers.
I therefore did this and am getting the black screen after the splash screen. i have no issues with the cache folder because there is no cache folder as it is a completely clean install. my last resort is to revert to a previous version of my catalyst drivers ( i think someone suggested 7.8 earlier) |
SgianDubh
|
Posted - 2007.10.15 20:58:00 -
[93]
It would appear that going back to catalyst drivers 7/8 has done the trick and i am now up and running again. |
EvE Justice
Gallente
La.Cosa.Nostra
|
Posted - 2007.10.21 10:18:00 -
[94]
Originally by: SgianDubh
It would appear that going back to catalyst drivers 7/8 has done the trick and i am now up and running again.
Same here seems the problem is somewhere there and NOT with the client corruption stated before. UP and running me happy bunny again.
GM Arkanon
Those not banned today may rest assured that we will get them later.
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mawlee
Gallente
NOTI Inc.
|
Posted - 2007.10.24 15:41:00 -
[95]
ok i dont know if its the same or not, i have a corp mate who when he trys to start the game it dont work.
this is whats going on:
hit the EVE icon,
processes jumps to show eve starting
nothing shows on screen ( not a black screen not even a splash, not even the bar on the taskbar),
computer "feels" as eve is running in the backgound,
he did install the new patch for the test server BUT,
he was able to log in and play after he was on the test server, and was on and off afterward.
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Dakry helios
|
Posted - 2007.10.26 17:58:00 -
[96]
finally got mine working after two days, thanks for this mate, option no1 worked fine after i deleted the entire thing, not only cache but also the settings folder with it but yea all good. thanks for the info
Dak's
|
Liz Nileth
|
Posted - 2007.10.27 23:14:00 -
[97]
Okej, issue got resolved by taking clasic Arial font and renaming it(or cloning it) to arialuni.ttf - Worked for me in Vistas 32bit Ultimate. I guess this is the problem.
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Mic Grarob
|
Posted - 2007.10.29 16:52:00 -
[98]
As a follow up to my previous post, it appears that for owners of 'some' ATI AGP cards (notably the x1950pro) the problem rests with the drivers. I have done a fresh install of windows xp32sp2. The black screen still occurs with catalyst 7.10/7.9 and while eve will start with 7.8 there are some cards having issues with 2d performance (in that the cpu does all the work).
So while some agp cards work with 7.10 I recommend you roll back to catalyst 7.7 until amd/ati have addressed this.
Do a search of the ati forums for more information
http://forums.amd.com/game/categories.cfm?catid=279
Originally by: Mic Grarob
Possible Fix for some,
I have an ATI AGP Radeon X1950 running in WinXPpro 32bit
The black screen started after I went from Catalyst 7.8 to 7.9
A further update to the QuakeWars hotfix also resulted in the black screen.
Removing 7.9 and reinstalling 7.8 fixed the issue.
Also of note is that;
all other games were fine.
there was no possible way to exit the black screen, task manager would stay in the back ground.
I had to reset the pc each time.
all other methods failed me.
Hope that helps.
|
six2one
|
Posted - 2007.11.03 03:42:00 -
[99]
i have the same prob, vista 64 ultimate. nvidia, no sound card, all patches....WAS working on 32bit ultimate...now on a clean install of 64 im down. any ideas on how to get going again?
|
Alice Arcaus
|
Posted - 2007.11.03 05:17:00 -
[100]
i also have this problem. this is the first time installing eve on this hard drive so i know it has nothing to do with the cache cause there is nothing inside of it (i tried both "solutions" anyway) i also tried installing Microsoft office which didn't help either. I'm wondering if when all of you get the black box does your mouse cursor change to the EVE one when you move it over the box?
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six2one
|
Posted - 2007.11.04 04:50:00 -
[101]
everything as far as my drivers seems all ok, but i still hear the eve music when the window is black, and i can move my mouse around it fine, i just cant see whats in the window.
|
six2one
|
Posted - 2007.11.08 05:54:00 -
[102]
haha, whoever said to just install office FTW. that fixed my prob...i didnt want to install that software since with this box i will do everything but work...but i installed office 07 enterprise minus groove and plus visio, project, and whatever that new frontpage is called (i forget) all for good measure and it worked without a complete re-install of eve. when you google this problem you get a ton of results from linux users. so in conclusion...add 1 more tally to office fixing the problem.
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Brother Papalazaru
|
Posted - 2007.11.10 11:43:00 -
[103]
I got this black screen last night and I've tried everything in this forum bar installing MS Office for the unicode.tff font. I haven't got MS Office and microsoft have disabled all arialuni.tff downloads from the internet. Do I have to go out and buy MS Office to play Eve now? It's at least a hundred quid. Nice one CCP. I only upgraded my trial account last week.
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Xargon
19th Star Logistics
|
Posted - 2007.11.13 20:13:00 -
[104]
I have same issue on laptop with Vista Home Prem. I also have Office 2007 installed. I have not been able to find the font file arialuni.ttf for download. Does anyone have a link? Since I already have office, I should have this, unless you have to have office xp.
Xargon
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Mennivan
|
Posted - 2007.11.16 12:05:00 -
[105]
Edited by: Mennivan on 16/11/2007 12:07:28
Edited by: Mennivan on 16/11/2007 12:07:04
The Font you are looking for is Arialuni.ttf (Arial Unicode) which is found in all versions of Office.
Hope This helps as I don't use MS office I use open office, Maybe CCP should think about using a font that everyone will have and not one that requires you to go spend $99.99 USD at the official Distributor, or for MS Office to play a game.
Mennivan
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Xargon
19th Star Logistics
|
Posted - 2007.11.16 21:00:00 -
[106]
Still unable to get past black login screen on vista. I guess I have to load Ubuntu in a virtual machine to get it to work. Can we get a patch or workaround?
Xargon
|
Meriani
|
Posted - 2007.11.18 20:56:00 -
[107]
Well, I was planning to buy this game, but after playing the trial and having one of my characters become unplayable after a single day, and rolling back my catalyst drivers is not a feasible option, I am left with no choice but to not buy this game. It's a shame because I really love this game, but if my characters randomly corrupt themselves and become unplayable...
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Shurikane
|
Posted - 2007.11.22 21:58:00 -
[108]
Originally by: Meriani
Edited by: Meriani on 18/11/2007 21:33:35
Well, one of my characters has become 'corrupted' and unplayable in the span of a day and a half. None of the things mentioned in this thread had any effect. Guess I won't be subscribing, which is a shame, because this game is awesome, otherwise.
Character info is stored server-side, so anything you think you might have lost, hasn't been lost.
In fact, you could technically wipe EVE off your computer, reinstall it, and pretty much everything except your menu colors will be intact.
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Milaahs Nithori
Amarr
The Aegis Militia
Aegis Militia
|
Posted - 2007.11.23 15:07:00 -
[109]
Edited by: Milaahs Nithori on 23/11/2007 15:07:27
Originally by: Sheila Chandra
Edited by: Sheila Chandra on 18/08/2007 17:24:02
GOT IT !!!!
It was the missing arialuni.ttf. I downloaded it from the internet and installed, now its working.
Originally by: Sheila Chandra
Failed to start service fonts (bin\blue.dll)
Probably just a font file missing that is used in the launchpad??
One line above it tries to open "arialuni.ttf", i looked into windows/fonts but couldnt find the file there. This error occurs 3 times in the log.
http://img.eve-o.info/log1.jpg
edit: Shame on you CCP, i googled a bit about this Font. Its a Microsoft Office only Font, as im using OpenOffice and not Microsofts the font wasnt installed. Sorry to say, but using a file from another companys application and then not including it into the installer is a bit... curious ;)
Just want to confirm for everyone that this fixed the problem for me as well. Im on Vista 64 bit. I only had the problem of a black login screen after splash.
I had trouble finding it online though, so I had to get someone to send it to me. Would be great if someone included a download link for it here. Im not sure of the legality of it though... might go against forum rules when i think about it. You get it with office anyway. Can probably even get it through downloading a trial of office from Microsoft.com
---------------------------------------
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Xargon
19th Star Logistics
|
Posted - 2007.11.23 22:36:00 -
[110]
Still can't play. None of these fixes for vista have worked. How long has it been now? weeks?
CCP how bout a fix?
Xargon
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Seraphim Io
Caldari
Battlestars
GoonSwarm
|
Posted - 2007.11.25 07:20:00 -
[111]
Those of you looking for the font specified use the search string below to help "find" the file you need
arialuni.ttf intitle:"index.of" "parent directory" "size" "last modified" "description" (ttf) -inurl:(jsp|php|html|aspx|htm|cf|shtml) -site:.info
c/p that into google and you shouldn't have a problem finding it
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Sheila Chandra
|
Posted - 2007.11.27 23:01:00 -
[112]
wow thats weird... i just returned from being away 3 months from EvE and the last thing i expected is that CCP didnt found time in over 3 months to fix the Font Problem nor to at least add a download link and solution text to the initial Problem here...
Thumbs down CCP
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me bored
|
Posted - 2007.12.06 21:18:00 -
[113]
Just to clarify for the people who don't know how to fix it.
First download this file.
Then go to start > control panel > fonts > file > install new font. Find the file you just downloaded and click ok. |
Nairova Intaku
|
Posted - 2007.12.08 05:52:00 -
[114]
Big fail ccp, good to see you care about your customers by not replying despite the fact that lots of them still cannot log in. Good thing my account subscriptions are coming to an end...if I cannot log in when they expire, no point in renewing eh...
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Cyno Saint
|
Posted - 2007.12.08 16:34:00 -
[115]
Upgrading your graphic card drivers make things worse. I got to character selection when I rolled back graphic card drivers, when usually my computer crashed to splash screen.
But the rolling back drivers show that somehow the problem is in the craphic card and its drivers? However this must be worst patch ever. Very bad programming and qa from ccp.
running xp sp2 and radeon 9600. Any more ideas guys? Tryed them all now. I'm not going to get all these lost hours back. sigh.
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Prt Scr
|
Posted - 2007.12.09 01:06:00 -
[116]
I fixed it. It was a sound card conflict. GO to device manager in system properties.In sound, video and game controllers i have a load of devices listed. i disabled them one at a time then restored them if they wernt the problem.5th time lucky, disableing 'Unimodem Half-Duplux Audio Device' stopped the blck screen after the splash screen. i can log on as normal
Good luck
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Lobster Man
Murder-Death-Kill
|
Posted - 2007.12.09 19:49:00 -
[117]
I seem to get this intermittently, with no consistent cause that I can see. Sometimes one of my accounts works, sometimes the other, sometimes I can log in with both, sometimes neither. It's getting a bit aggravating and I wish CCP would make a statement at least they're doing something or looking into it etc..
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shaolinp
|
Posted - 2007.12.09 22:13:00 -
[118]
hey prt scr thanx for that bit of help
i screwed around with all the other so caled fixes but yours worked
THANX!!!!!!!!!!!!!!!
tell ccp to send something special your way
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danny platinum
|
Posted - 2007.12.11 23:07:00 -
[119]
CCP, your fixes don't work...ive tried botha nd they dont make any difference apart from making the game think ive never played it before an trying to get me to do tutorials etc...its getting very annoying this black screen, and what witht he recent Boot.ini issues you woulda thought you'd get some people on this...
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Arthain
|
Posted - 2007.12.12 08:45:00 -
[120]
I found a fix through some googling. Apparently it has to do with a bit of registry hack. Run registry editor
Linkage
last post
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Thuffyr Ewwith
Green Men Incorporated
|
Posted - 2007.12.12 09:36:00 -
[121]
Have xp, and a X1950 AGP card.
yesterday I've made a test:
with ATi driver 7.7 work fine.
with 7.8/7.9/7.10/7.11 got a black flashing screen when starting EVE.
read on ATI forums that they have problems with these last drivers.
it's to ATi now to do something, even if for them these cards are "obsolete".
|
Lobster Man
Metafarmers
|
Posted - 2007.12.13 19:21:00 -
[122]
I don't know how many people this will work for, but when you get to character selection hit esc, then go to audio and make sure you UNcheck both enable audio and enable eve voice. Restart the client if it asks you to and you should be good to go.
Leads me to believe eve voice is not compatible with a lot of audio hardware which subsequently makes the client crash if you have it enabled.
|
shaolinp
|
Posted - 2007.12.13 20:57:00 -
[123]
anoither thing you can try.my son said it worked for him but i was just so frustrated last night without sound i just sat in dock hehe
i had disabled that unicode modem thing in the registry.
he said tostart game before it loads fully go to device manager again and re-enable the unicode thing again
ill have to try it, sucks to have to do this each time we wanna play.
whats next?? a splash screen saying eves broke. want us to fix it. send 19.95 thru your eve account services and they wil remote logon your pc to fix it
|
Rhatar Khurin
Minmatar
Sten Industries
|
Posted - 2007.12.14 06:29:00 -
[124]
I seem to havee to delete my cache about once every week at least. I wish i knew what i could do to stop this happening.
_
|
DocSatan
|
Posted - 2007.12.16 17:55:00 -
[125]
When i try to delete my cache i get an error message that says "Cannot delete CachedMethodCalls: The directory is not empty."
Any freakin idea what that means?
I tried everyhting else and it didn't work.
|
Pleek
|
Posted - 2007.12.23 22:43:00 -
[126]
I have this problem on a
Intel Core2Duo E6600
4 GB RAM
Radeon x1950Pro PCI-e
WinXP 64
I have tried with Catalyst 7.12 but it is not working unless I use /safemode (wich it looks like is starting the old graphics engine)
Also if I have the logserver running I get alot of internal driver error -messages in there so it looks like it has something todo with ATI.
Does anyone know if CCP is pushing this against ATI or trying to fix it themself?
Using an older version of the driver is not really an option for me since I'm playing other games aswell
|
Elithiomel
Special Circumstances
|
Posted - 2007.12.25 12:24:00 -
[127]
Fresh installation on a PC that has never run eve before and has certainly never had a sisi installation.
Started out with 6.something catalyst drivers, black screen.
Tried 7.12 catalyst drivers, black screen.
Tried the fixes in first post, black screen.
Tried adding the font, black screen.
---------------------------------------------
Engineers motto; If it doesn't fit, force it. If it breaks it needed replacing anyway. |
Elithiomel
Special Circumstances
|
Posted - 2007.12.26 10:08:00 -
[128]
aha, updating sound drivers helped.
---------------------------------------------
Engineers motto; If it doesn't fit, force it. If it breaks it needed replacing anyway. |
Alia Brinn
|
Posted - 2007.12.27 18:52:00 -
[129]
Running XP SP2
No fixes work and it looks like I am the only one getting CPU Issues when trying to run eve. Fresh instal of XP and eve all drivers current.
|
Naqq
stone grave haulage
PROBABLE CAUSE
|
Posted - 2007.12.30 20:56:00 -
[130]
Well, when I start up the game I get the same prob....splash screen, then nothing.
When I started the game I just wondered what would happen if I'd press Alt+Enter (Return for some). And voila, I got the login screen and all....didn't have the clean cache or anything....
Hope it's helpfull though I still believe CCP should do something about this...
Naqq
|
|
|
Xaroth Brook
Minmatar
BIG
Ka-Tet
|
Posted - 2008.01.03 00:16:00 -
[131]
Originally by: Kikizip
Just adding another confirmation that installing Office fixes it......
Sounds like if it's just the fonts, it shouldn't be that hard to patch in, hope they do it soon. I seriously thought about dual booting XP before I found this thread.
not ALL office installations install it, I just spent an hour talking my mate through after having the EXACT same issue as posted, yet he had office installed (which by your answer should 'fix' it).
Most common fix is to just download&install the font...
It was like a baby, it landed on my lap and was helpless and totally defenseless. Then I shot it and bragged about it on a killboard.
|
Neoka Starscream
|
Posted - 2008.01.03 20:23:00 -
[132]
Celron 3.2ghz
Radeon 9200
Clean install of xp, eve.
Splash screen, black screen wih cursor and music, followed by no signal to monitor (crt) but still had the music.
Instaled omega drivers build 3.8.252, problem resolved
|
HellsCurse
|
Posted - 2008.01.04 00:38:00 -
[133]
I cannot connect either. I have tried everything and it will not work. I see the trinity screen, then when it should go into char selection, I get nothing. Did they cause EVE to no longer work with ATI cards?
|
Azbests
|
Posted - 2008.01.04 08:58:00 -
[134]
read my way through the whole topic but every single solution didn't work for me :(
so here look at this screen, i don't have any idea how to beat it .. tried reinstalling Windows and drivers but didn't work ..
running Windows Vista 32bit
on a machine like this:
MoBo - ASUS M2N-E
CPU - AMD Athlon64 x2 5600+ @ 3.0Ghz
VGA - Nvidia GF8800GT
RAM - 2GB
HDD - 250GB SATAII
|
Nick Von
|
Posted - 2008.01.05 06:44:00 -
[135]
I'm still getting a black screen... right now I'm dling Omega Catalyst 3.8.252 in hopes that this will fix the problem... If not, then wtf... haxor..
Could use a bit help.
|
Mephisito
|
Posted - 2008.01.12 03:51:00 -
[136]
I was having this same problem and none of the solutions worked for me. I stumbled accross a solution that worked for me. I wasn't getting any sound on my internet through flash/videos, but was for games and media player. I checked sound properties and they were set to Modem #1 when i switched it to what it should be sound was back up and eve is working great.
|
Beovvulf
0utbreak
|
Posted - 2008.01.17 01:52:00 -
[137]
Azbests,
Your problem is caused by the missing font. I had the same thing. Scroll up a page and you will find a solution.
|
Mic Grarob
|
Posted - 2008.01.22 19:50:00 -
[138]
ATI AGP DRIVER FIXED (possibly)
As of Catalyst 8.1 ATI now offer a HotFix for AGP cards. These drivers are only partialy tested by ATI so use at your own risk
You will only need the HotFix Drivers (do not install the normal 8.1 drivers) and if you need Catalyst Control Center (this is the WinXP32 link) then download it as a separate package.
I have an AGP X1950Pro and this is the first set of drivers to work for me since Cat7.7
|
Raiz N'Hell
Gallente
Deep Space Ventures
Brotherhood Of Steel
|
Posted - 2008.01.25 02:59:00 -
[139]
5792078.01.25 02:49:47:031Bootstrap pass 1 added namespaces ['FxSequencer', 'allianceObject', 'antiaddiction', 'base', 'benchmark', 'benchmark1', 'bracket', 'browserutil', 'chapp', 'chat', 'chatconst', 'contractscommon', 'contractutils', 'corpObject', 'corputil', 'dbg', 'dbrow',
5802078.01.25 02:49:47:031Bootstrapping 4 files, pass 2
5812078.01.25 02:49:47:043execute failed on script:/parklife/ForumPortraitRenderer.py: No module named pychartdir25
5822078.01.25 02:49:47:054execute failed on script:/ui/services/photosvc.py: No module named pychartdir25
5832078.01.25 02:49:47:066execute failed on script:/ui/shared/maps/map2D.py: No module named pychartdir25
5842078.01.25 02:49:47:077execute failed on script:/ui/shared/market/pricehistorychart.py: No module named pychartdir25
5852078.01.25 02:49:47:078Unsurmountable resolution failure while bootstrapping classfiles. errors follow:
5862078.01.25 02:49:47:095Bootstrapping script:/parklife/ForumPortraitRenderer.py:
5872078.01.25 02:49:47:095File "C:/Depot/eve/LIVE/common/lib\nasty.py", line 913, in _ImportBackwards
5882078.01.25 02:49:47:095ImportError: No module named pychartdir25
5892078.01.25 02:49:47:107Bootstrapping script:/ui/services/photosvc.py:
5902078.01.25 02:49:47:107File "C:/Depot/eve/LIVE/common/lib\nasty.py", line 913, in _ImportBackwards
5912078.01.25 02:49:47:107ImportError: No module named pychartdir25
5922078.01.25 02:49:47:119Bootstrapping script:/ui/shared/maps/map2D.py:
5932078.01.25 02:49:47:119File "C:/Depot/eve/LIVE/common/lib\nasty.py", line 913, in _ImportBackwards
5942078.01.25 02:49:47:119ImportError: No module named pychartdir25
5952078.01.25 02:49:47:130Bootstrapping script:/ui/shared/market/pricehistorychart.py:
5962078.01.25 02:49:47:130File "C:/Depot/eve/LIVE/common/lib\nasty.py", line 913, in _ImportBackwards
5972078.01.25 02:49:47:130ImportError: No module named pychartdir25
5982078.01.25 02:49:47:131end of list.
5992078.01.25 02:49:47:131list with duplicates removed:
6002078.01.25 02:49:47:131Bootstrapping script:/ui/shared/market/pricehistorychart.py:
6012078.01.25 02:49:47:132ImportError: No module named pychartdir25
6022078.01.25 02:49:47:132(4 times)
6032078.01.25 02:49:47:132end of list.
6042078.01.25 02:49:47:133Unhandled exception in tasklet <TaskletExt object at 103e038, ctxt='^boot::autoexec_client'>
6052078.01.25 02:49:47:135EXCEPTION #1 logged at 1/24/2078 9:49:44 PM Unhandled exception in <TaskletExt object at 103e038, ctxt='^boot::autoexec_client'>
6062078.01.25 02:49:47:135Caught at:
6072078.01.25 02:49:47:135//lib/bluepy.py(39) in callwrapper
6082078.01.25 02:49:47:135Thrown at:
6092078.01.25 02:49:47:135//lib/bluepy.py(23) in callwrapper
6102078.01.25 02:49:47:135//lib/autoexec_client.py(31) in startup
6112078.01.25 02:49:47:135//lib/nasty.py(2064) in startup
6122078.01.25 02:49:47:135//lib/nasty.py(1110) in initialize
6132078.01.25 02:49:47:135//lib/nasty.py(1437) in bootstrapandreorder
6142078.01.25 02:49:47:135//lib/nasty.py(1408) in bootstrap
6152078.01.25 02:49:47:135//lib/nasty.py(1480) in bootstrapfailure
6162078.01.25 02:49:47:136Exception:
6172078.01.25 02:49:47:136ImportError: bootstrap failed on ['script:/parklife/ForumPortraitRenderer.py', 'script:/ui/services/photosvc.py', 'script:/ui/shared/maps/map2D.py', 'script:/ui/shared/market/pricehistorychart.py']
6182078.01.25 02:49:47:136Arguments:
6192078.01.25 02:49:47:136self :<nasty.Nasty instance at 0x01040728>
6202078.01.25 02:49:47:137candidates :['script:/parklife/ForumPortraitRenderer.py', 'script:/ui/services/photosvc.py', 'script:/ui/shared/maps/map2D.py', 'script:/ui/shared/market/pricehistorychart.py']
_________________________________
CEO of DeepSpaceVentures
Mining/Industry/PVP/PVE
3+ Mil SP Good Space in Querious Region
Multiple systems to rat and play in. |
Raiz N'Hell
Gallente
Deep Space Ventures
Brotherhood Of Steel
|
Posted - 2008.01.25 03:00:00 -
[140]
6212078.01.25 02:49:47:137fromReload :0
6222078.01.25 02:49:47:137Locals:
6232078.01.25 02:49:47:137log :<module 'log' from 'C:\Program Files\CCP\EVE\lib\lib.ccp\log.pyj'>
6242078.01.25 02:49:47:138sys :<module 'sys' (built-in)>
6252078.01.25 02:49:47:138d :{'ImportError: No module named pychartdir25\n': (4, 'script:/ui/shared/market/pricehistorychart.py')}
6262078.01.25 02:49:47:138c :'script:/ui/shared/market/pricehistorychart.py'
6272078.01.25 02:49:47:139e :ImportError('No module named pychartdir25',)
6282078.01.25 02:49:47:139et :<type 'exceptions.ImportError'>
6292078.01.25 02:49:47:139ev :ImportError('No module named pychartdir25',)
6302078.01.25 02:49:47:139tb :[' File "C:/Depot/eve/LIVE/common/lib\\nasty.py", line 913, in _ImportBackwards\n']
6312078.01.25 02:49:47:140lines :['Bootstrapping script:/ui/shared/market/pricehistorychart.py:', 'ImportError: No module named pychartdir25\n', '(4 times)']
6322078.01.25 02:49:47:140ex :'ImportError: No module named pychartdir25\n'
6332078.01.25 02:49:47:140l :'(4 times)'
6342078.01.25 02:49:47:140n :4
6352078.01.25 02:49:47:141Thread Locals:
6362078.01.25 02:49:47:141eve.session was None
6372078.01.25 02:49:47:141An exception has occurred. It has been logged in the log server as exception #1
6382078.01.25 02:49:57:141Timeslice warning order 6, 9998ms : returning from: Idle Thread
6392078.01.25 02:50:24:139Timeslice warning order 6, 9999ms : returning from: Idle Thread
Copy of my LogServer errors. Please, can we get some resolution to this? Whatever you did, just roll back your hot fix until you can solve the problem.
_________________________________
CEO of DeepSpaceVentures
Mining/Industry/PVP/PVE
3+ Mil SP Good Space in Querious Region
Multiple systems to rat and play in. |
|
|
Nekhebet
|
Posted - 2008.01.29 16:01:00 -
[141]
I don't get a black screen, all I get is the splash screen, which stays up for 10-15 seconds, then disappears. It leaves ExeFile.Exe running as a service task, which has to be manually ended in taskmanager or it will stay there until reboot doing nothing.
This just started with the latest patch. Never had a problem before, and have no problems with any other game or program on the computer. Just Eve.
XP Pro SP2, latest DX9c, latest sound driver, and I'm 100% sure they borked eve up and don't know what they were doing. I paid far in advance, and can't even play due to this latest patch.
|
Fruach Dawnlancer
|
Posted - 2008.02.01 15:06:00 -
[142]
I have just started getting this issue after updating my Chipset drivers. What i've done to fix it.
- Dev Tanis's fixes
- re-installed the old chipset drivers
- updated chipset drivers from another site chipset man. site instead of the mobo site.
- re-installed GPU drivers (Catalyst 6.2)
- re-installed Sound drivers
- updated sound drivers (latest AC97')
- down loaded the damn .ttf
- re-installed Eve
Am running good old Win2k SP4
No results thus far, i was running the game just fine an loving it. Any other suggestions? I hate doing the scorched earth thing. Any other ideas?
|
mint89
RennTech
SMASH Alliance
|
Posted - 2008.02.03 06:30:00 -
[143]
ok so i have fixed this problem for myself. My particular problem was the one that has seemed to appear more recently, where the splash screen loads, but then the login screen will not. Eve just shows up on the taskbar, and exefile.exe is in my processes list in task manager. I had been running eve in WINDOWED MODE prior to this. I am running windows XP pro sp2 with an ATI radeon x800 pro video card. Here is a step by step of what I did:
-I upgraded my drivers to the latest catalyst 8.1 drivers.
-I installed the afformentioned Hotfix from the ATI site.
-I rebooted my computer as instructed.
-I tried running eve-online again. At this point, the same thing happened, HOWEVER, I tried pressing ALT + ENTER (or RETURN for some users), and as soon as I did this, the login window came back, only in FULLSCREEN mode.
I then was able to turn the client back to windowed mode just fine, and as of now this seems to have remedied the problem. I am unsure if anything besides an ALT + ENTER combo was really needed to fix this problem, but I am trying to give the most advice possible to fix this annoying issue. Best of luck to you all.
x-posted to other threads that deal with this issue.
______________________
when they kick at your front door, how you gonna come? with your hands on your head or on the trigger of your gun? |
Mic Grarob
|
Posted - 2008.02.03 17:39:00 -
[144]
Mint can you confirm that you installed the standard Cat8.1 drivers AND the hot fix, or the hot fix INSTEAD OF the standard Cat8.1 drivers. |
Somal Thunder
|
Posted - 2008.02.03 19:39:00 -
[145]
Please add this:
By pressing Alt + Return (enter) the screen becomes visible again (if the problem is that the screen is invisible, but not black)
Source: http://oldforums.eveonline.com/?a=topic&threadID=694401
|
Naqq
stone grave haulage
PROBABLE CAUSE
|
Posted - 2008.02.11 18:41:00 -
[146]
Originally by: Somal Thunder
Please add this:
By pressing Alt + Return (enter) the screen becomes visible again (if the problem is that the screen is invisible, but not black)
Source: http://oldforums.eveonline.com/?a=topic&threadID=694401
See my post (130): http://oldforums.eveonline.com/?a=topic&threadID=547045&page=5#130
|
freelancer 1dash1
|
Posted - 2008.02.12 19:43:00 -
[147]
Edited by: freelancer 1dash1 on 12/02/2008 19:44:26
I just thought i'd post how I fixed my Splash screen but no login screen issue. It may not be the resolution for everyone, since i had made changes to my system, but i thought it would be worth sharing.
Events leading to issue:
I was running windows Vista and was about to upgrade so i Moved all my important files (including document\saved games directories) to an external hard drive, since I thought the PC would probably need a re-install. I then installed the new hardware but Vista loaded fine despite the changes so I then copied the directories back over. I tried to load Eve but it would not run I just got the splash screen and then the desktop and exefile.exe was loaded in task manager.
Resolution
I re-installed Eve but had the same problem. I looked at the log from the logserver application and noticed it said it had problems accessing a file. At this point i wondered if it was related to the profile i had moved. I looked through the registry for anything concerning the profile settings and found the following folder:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
The personal, favourites, etc keys in that folder were all refering to the removable drive I had moved them to previously and not to the correct location. I replaced the path on each to go to e.g. %USERPROFILE%\Username\Documents.
I then restarted windows and everything worked as normal.
I thought i would share, in case anyone else had done something similar to me.
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UclanChar
|
Posted - 2008.02.17 00:55:00 -
[148]
This is a joke. I have just spent almost 4 hours of my time trying to resolve this issue with no success.
I started getting this after i re-installed xp on my machine, before which it worked fine. This pc is only used for gaming so literally has XP Pro, EVE and a few other games. Not a big deal to flatten it and start again, so i did. Same issue.
I have tried putting on a font, pressing alt + enter, changing my shortcut target, i can't delete my cache folder as eve has never been run so i don't even have one yet. Even though this clrly isn't my fault, as a friend logged into my account on his pc to swap my skill having missed over an hour of training, i'm sure i will see no compensation for it. I am a software developer myself and am not flaming you for there being bugs in the program, that's near impossible to achieve, but not compensating a customers loss due to these bugs, that's shocking.
I am currently sat watching my game time tick by, every second being one i have paid to have and cannot use. A quick resolution to this issue would be most appreciated.
UclanChar.
|
Halozsat
|
Posted - 2008.02.17 03:03:00 -
[149]
I am having the same problem, tried every 'fix' in this thread and other threads, none worked. It worked PERFECT this morning before I formatted my hard drive, and now it doesn't work. Really making me mad.
|
Lazarus Short
Gallente
Moons of Pluto
|
Posted - 2008.02.21 05:57:00 -
[150]
I can reliably replicate this problem and reliably make it disappear: my speakers are connected via USB rather than to the sound card outputs. If something causes the speakers to disconnect or be unrecognized by Windows, when I start EVE I get the splash screen and then a black screen.
Unplugging and reconnecting the speakers and making them be recognized by Windows causes EVE to start behaving again.
Hope this is of use to someone else.
|
|
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levantess
|
Posted - 2008.03.08 05:09:00 -
[151]
Well i have tried both attacks to the problem and eve is still not responding...i have been in and out of drivers and even got new ram and a new graphics card! please drop me a line and give me any further suggestions about this problem.
Thank You
|
Nitro124
|
Posted - 2008.03.09 04:00:00 -
[152]
Running XP, tried all the fixes listed here and *nothing* is working. The game played fine this morning now it won't, only goes to the black screen. Everyone here would really like to get a solution to this problem...(listens to the echo)
|
Darkie82
School of Applied Knowledge
|
Posted - 2008.03.26 19:05:00 -
[153]
Hi, still no solution for this problem? it's really weird :/
|
Michael Caldar
DangerZone Inc.
|
Posted - 2008.03.27 16:50:00 -
[154]
Fresh install - XP Pro (32Bit), SP3, .Net 3.5 - black screen. Tried everything listed above - no joy apart from Omega drivers, which cleared the black screen and enabled login. First messages I saw were "unable to initialise sound card" - well - I haven't installed bleeding drivers yet, have I?
I don't know whether some conflict exists with newest ATI releases (HD2900XT) or it was a combination of Eve fighting the drivers and looking for the (non-existent) sound card. I suspect the fact that my fresh install was heavily doctored by nLite leaving less then half of the original XP for the installation didn't help either  . Omega latest fixed it for me and I'm not going to try "to fix what ain't broken".
Although simple disabling the sound on install as a default option seems like an easy option to make it easier for (at least) some of us.
|
IsaidNO
|
Posted - 2008.05.24 11:25:00 -
[155]
Hi all,
for me it was the same problem, playing, go a disconnect and wanted to restart, but only splashscreen showed up. When minimizing/maximizing something went to the top left corner of the screen.
Started logserver - stated out:
274652008.05.24 11:17:17:44316946 : trinity.TriDevice: HRES:none(none)
Made me wondering - I have a graphiccard indeed
After looking into prefs.ini I have encountered:
trinityVersion=dx8
I changed that to trinityVersion=dx9 and the game was able to start again.
Why it changes to directx8 is rather strange to me.
I hope this helps at least someone.
Fly Safe!
|
MasterIceStorm
|
Posted - 2008.07.04 09:26:00 -
[156]
READ UP.. VISTA/ATI USERS
Windows Vista with ATI Catalyst 8.6 has been crashing. I had to roll back to 8.5.... Load game, crashes system. I'm running an ATI Duel core 2.1ghz 4 gigs of ram, and an Ati radeon 1650 512 pci 16x. You see no difference between the 8.5 and the 8.6. Well except for the fact the game wont run. I've also noticed a lot of prebuilt systems comes with ATI hardware.. Its fine to update the graphics drivers that come preinstalled on the ATI cards. Which will run eve. How ever.. Better have a nice chunk of ram. Just make sure if you have 32bit or 64bit.. I thought I had 64bit Vista. Found out otherwise. But the main thing is 8.5. You will have to look down on the bottom of the update page for "Old Drivers" and find 8.5 :)
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