Originally by: Mike'P

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Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

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Originally by: branodn lee

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ok so when is ccp going to fix the database issue. the last 4 times now the server has died was do to the database server. i thought you chaps at ccp said you fixed the database server. well if you fixed it and its working this bad then please unfix the darn thing.

so ether replace the database server with new or get it fixed fast. 4 times in 30days is way to much.

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Originally by: Mike'P

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This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

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Quote:

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No misfortune is so bad that whining about it won't make it worse

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Originally by: Tortun Nahme

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Originally by: Mike'P

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Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

waaaaaaah

deal with it

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Originally by: Eve Elitasdottir

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Originally by: branodn lee

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ok so when is ccp going to fix the database issue. the last 4 times now the server has died was do to the database server. i thought you chaps at ccp said you fixed the database server. well if you fixed it and its working this bad then please unfix the darn thing.

so ether replace the database server with new or get it fixed fast. 4 times in 30days is way to much.

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I've just returned to EVE after a year off. I thought I was going to have a lot to learn, but it seems as though the forums are exactly the same as when I left, as are the DB problems after a patch.

You're not getting compensation for the time you could be doing something more important than playing a game. Get over it.

The devs are not going to implement a skill queue. They have said so consistently for the last four years. Get over it.

Patches will cause downtime. Always have, always will. Now might be a good time to discover the fact that there is life outside of EVE.

Oh yeah, did I mention: Get over it!

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Originally by: Andrahkon

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Btw if server were down for 2 days i never would cancel my subscription..thats the best game on market...doesnt matter how its running after an patch

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Originally by: SoldierOfJustice

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Edited by: SoldierOfJustice on 25/07/2007 22:32:28
bla bla bla bla bla
Prove me wrong

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Originally by: SoldierOfJustice

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Edited by: SoldierOfJustice on 25/07/2007 22:36:13
Edited by: SoldierOfJustice on 25/07/2007 22:32:28
Its really simple fellas. See all that smack talk in the thread? its made by CCP employees. Thats how they dont have time to actully fix the server.

Ppl said this before and all CCP does is ignore us. Soon many players will probably start leaving eve and CCP will start crying and making new trailers to get more noobs into the game. Welcome to the CCP way of running "business"

Their standard procedure is probably as follows:
1) server crashes
2) they make new thread for ppl to put their anger in on the forums
3) they restart the server which takes hours cause they never fixed it, probably keep restarting till its up
4) ppl log back in
5) CCP deletes th thread mentioned in step 1

Prove me wrong

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Originally by: Ki Tarra

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As for compensation, CCP has stated several times that they will not provide compensation for minor unscheduled downtimes. Nor will they provide compensation for longer planned downtimes. Should there be a multi-day unplanned downtime, I would expect CCP to revise that policy.

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Originally by: SoldierOfJustice

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Edited by: SoldierOfJustice on 25/07/2007 22:36:13
Edited by: SoldierOfJustice on 25/07/2007 22:32:28
Its really simple fellas. See all that smack talk in the thread? its made by CCP employees. Thats how they dont have time to actully fix the server.

Ppl said this before and all CCP does is ignore us. Soon many players will probably start leaving eve and CCP will start crying and making new trailers to get more noobs into the game. Welcome to the CCP way of running "business"

Their standard procedure is probably as follows:
1) server crashes
2) they make new thread for ppl to put their anger in on the forums
3) they restart the server which takes hours cause they never fixed it, probably keep restarting till its up
4) ppl log back in
5) CCP deletes th thread mentioned in step 1

Prove me wrong

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Originally by: SoldierOfJustice

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Their standard procedure is probably as follows:
1) server crashes
2) they make new thread for ppl to put their anger in on the forums
3) they restart the server which takes hours cause they never fixed it, probably keep restarting till its up
4) ppl log back in
5) CCP deletes th thread mentioned in step 1

Prove me wrong

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Originally by: nlun

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Edited by: nlun on 25/07/2007 22:39:25

Originally by: SoldierOfJustice

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Edited by: SoldierOfJustice on 25/07/2007 22:32:28
bla bla bla bla bla
Prove me wrong

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I logged in, wrote a petition and got all stuff back within 3 minutes. GREAT SERVICE
I dont think ccp has a funny day, solving all problems and answer all petition. But when you loose a thing write a petition instead of wining here

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Originally by: Mike'P

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Originally by: Andrahkon

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Btw if server were down for 2 days i never would cancel my subscription..thats the best game on market...doesnt matter how its running after an patch

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It is this sort of loyalty that makes this (a) such a great game and (b) such an easy cash cow for CCP. They are providing you with a service; if the service is not here, they owe you. Let's face it, you've paid.

Just because this is some kind of uber-leet space game doesn't make it any different from bog-standard cableTV, ISP or any other kind of service.

Remember, any of that ISK you have is all CCPs property...

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Originally by: SoldierOfJustice

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Originally by: Tarminic

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http://oldforums.eveonline.com/?a=topic&threadID=563138
EDIT:
http://oldforums.eveonline.com/?a=topic&threadID=524932
http://oldforums.eveonline.com/?a=topic&threadID=561959

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Link 1 shows that they said they patched but server crashed again.... oops
Link 2 shows that they dont fix much other than what their ISP does, and a loose cable? come on be more pro :P
Link 3 could be used to prove step 3 in my theory, they keep restarting :D

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Originally by: SoldierOfJustice

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Originally by: nlun

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Edited by: nlun on 25/07/2007 22:39:25

Originally by: SoldierOfJustice

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Edited by: SoldierOfJustice on 25/07/2007 22:32:28
bla bla bla bla bla
Prove me wrong

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Here we go again, another alt, out of the 4-5 petitions I sent only 1 was accepted. Maybe you are a bob alt? or a GM alt? :P

And why are you defending CCP? Could it be cause they cant do it themselvs or how? :P

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alt? i only give a answer, but you are still wining dont think you ever learn to read. find out what i wrote till now, in history.
You can do that here. but you, are you an alt, why still whining, game is up?

Originally by: Mike'P

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Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

Originally by: Stitcher

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Edited by: Stitcher on 25/07/2007 22:59:55
Edited by: Stitcher on 25/07/2007 22:58:32

Originally by: Mike'P

---

Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

CCP are under no greater obligation than that of maintaining the server and, in the event that it fails, bringing it back up again as swiftly and as efficiently as possible.

Given that the server is up 23/7 for the most part, and even major problems like today's crash usually get sorted out within the hour, I'd say that demanding compensation of CCP on the rare occasion that something DOES go wrong flies straight past "Demanding", dives headlong through "Selfish" and lands firmly in the middle of "Spoiled Brat".

I can only salute CCP for their dedication, diligence and work ethic when it comes to keeping Tranquility running and healthy, and I feel shamed by association to be part of a community where a significant vocal minority feel that the hour or so they lost to force majeur is in some way a criminal failing on CCP's part worthy of complaints, demands of compensation and veiled legal threats.

Shame. On. You.

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Originally by: The EULA

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While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.

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Originally by: Stitcher

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Edited by: Stitcher on 25/07/2007 22:59:55
Edited by: Stitcher on 25/07/2007 22:58:32

Originally by: Mike'P

---

Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

CCP are under no greater obligation than that of maintaining the server and, in the event that it fails, bringing it back up again as swiftly and as efficiently as possible.

Given that the server is up 23/7 for the most part, and even major problems like today's crash usually get sorted out within the hour, I'd say that demanding compensation of CCP on the rare occasion that something DOES go wrong flies straight past "Demanding", dives headlong through "Selfish" and lands firmly in the middle of "Spoiled Brat".

I can only salute CCP for their dedication, diligence and work ethic when it comes to keeping Tranquility running and healthy, and I feel shamed by association to be part of a community where a significant vocal minority feel that the hour or so they lost to force majeur is in some way a criminal failing on CCP's part worthy of complaints, demands of compensation and veiled legal threats.

Shame. On. You.

---

Originally by: Stitcher

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Edited by: Stitcher on 25/07/2007 22:59:55
Edited by: Stitcher on 25/07/2007 22:58:32

Originally by: Mike'P

---

Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

CCP are under no greater obligation than that of maintaining the server and, in the event that it fails, bringing it back up again as swiftly and as efficiently as possible.

Given that the server is up 23/7 for the most part, and even major problems like today's crash usually get sorted out within the hour, I'd say that demanding compensation of CCP on the rare occasion that something DOES go wrong flies straight past "Demanding", dives headlong through "Selfish" and lands firmly in the middle of "Spoiled Brat".

I can only salute CCP for their dedication, diligence and work ethic when it comes to keeping Tranquility running and healthy, and I feel shamed by association to be part of a community where a significant vocal minority feel that the hour or so they lost to force majeur is in some way a criminal failing on CCP's part worthy of complaints, demands of compensation and veiled legal threats.

Shame. On. You.

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Originally by: Goca

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"rare occasion"? lol..
yeah ok

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Originally by: Stitcher

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Edited by: Stitcher on 25/07/2007 22:59:55
Edited by: Stitcher on 25/07/2007 22:58:32

Originally by: Mike'P

---

Apparently this is the thread to talk about compensation for CCP not providing us with the entertainment service we have paid them for.

I say 'apparently', because the thread I started to talk about this has been locked as the moderator decided it was actually a discussion about 'server downtime'.

This is my first experience with forum moderation, and I'm quite surprised with the heavy handed approach (having run online forums myself).

If it is forbidden to talk about compensation, and service level agreements, and what the EULA actually says about uptime - well, I apologise to everyone and will go back to sleep again.

As I said in the other thread, I appreciate that all software and hardware will have unforeseen problems, and to blame the devs for this is just stupid. However, someone is taking our money to provide a service and - like anything from cable TV to food - if the service is not there, then you have a right to compensation.

I believe there are even some laws that consider this problem in some countries.

---

CCP are under no greater obligation than that of maintaining the server and, in the event that it fails, bringing it back up again as swiftly and as efficiently as possible.

Given that the server is up 23/7 for the most part, and even major problems like today's crash usually get sorted out within the hour, I'd say that demanding compensation of CCP on the rare occasion that something DOES go wrong flies straight past "Demanding", dives headlong through "Selfish" and lands firmly in the middle of "Spoiled Brat".

I can only salute CCP for their dedication, diligence and work ethic when it comes to keeping Tranquility running and healthy, and I feel shamed by association to be part of a community where a significant vocal minority feel that the hour or so they lost to force majeur is in some way a criminal failing on CCP's part worthy of complaints, demands of compensation and veiled legal threats.

Shame. On. You.

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