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Cyzlaki
Interstellar eXodus
BricK sQuAD.
182
   |
Posted - 2012.01.11 22:52:00 -
[1] - Quote
After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. |
Corina Jarr
Spazzoid Enterprises
Purpose Built
498
|
Posted - 2012.01.11 22:54:00 -
[2] - Quote
Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.
Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help. |
Cyzlaki
Interstellar eXodus
BricK sQuAD.
182
|
Posted - 2012.01.11 22:57:00 -
[3] - Quote
Corina Jarr wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help.
Unfortunately petition categories are only for in-game support |
Destination SkillQueue
Are We There Yet
1689
|
Posted - 2012.01.11 22:58:00 -
[4] - Quote
Yeah the store has had these problems on a fairly constant basis as long as I've been here. Doesn't exactly make people want to do continued business with them. |
Corina Jarr
Spazzoid Enterprises
Purpose Built
498
|
Posted - 2012.01.11 22:58:00 -
[5] - Quote
Cyzlaki wrote:Corina Jarr wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help. Unfortunately petition categories are only for in-game support
Yeah. So what.
There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.
|
Ai Shun
State War Academy
Caldari State
123
|
Posted - 2012.01.11 22:59:00 -
[6] - Quote
Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam.
Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam.
And as you said two days ago:
Cyzlaki wrote:I actually just logged into teh store and checked my account. The order is there with Payment pending, and the total amount is listed as an unprocessed payment. So I guess they're just slow at taking my money.
Is your payment still pending? As Morganta suggested in your other thread, raise a petition. That might be the best way to get quick action on it. |
Mara Tessidar
Bat Country
Goonswarm Federation
354
|
Posted - 2012.01.11 23:00:00 -
[7] - Quote
Perhaps if you decided to purchase your goods from the NeX store for a slightly increased price you would have received your merchandise already...
http://goo.gl/uX5vk |
Morganta
Peripheral Madness
The Midget Mafia
795
|
Posted - 2012.01.11 23:00:00 -
[8] - Quote
well usually I find when someone doesn't ship or respond to emails, my credit card company somehow manages to get a reply from the people in question
amazing what a well timed fraud accusation will do for someone's attentiveness
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
rodyas
Tie Fighters Inc
212
|
Posted - 2012.01.11 23:13:00 -
[9] - Quote
It is a scam site, ever heard of the NEX store hello? Scamming is allowed in this game.
Threads like this generally result in anything positive.
Locked. |
Cyzlaki
Interstellar eXodus
BricK sQuAD.
183
|
Posted - 2012.01.11 23:27:00 -
[10] - Quote
Ai Shun wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam. And as you said two days ago: Cyzlaki wrote:I actually just logged into teh store and checked my account. The order is there with Payment pending, and the total amount is listed as an unprocessed payment. So I guess they're just slow at taking my money. Is your payment still pending? As Morganta suggested in your other thread, raise a petition. That might be the best way to get quick action on it.
Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction |
Zleon Leigh
51
|
Posted - 2012.01.12 00:15:00 -
[11] - Quote
Ai Shun wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Also keep in mind the store was closed for half of that period. It is just after the holiday period. Backlogs, inebriated Icelanders and so forth. Not an excuse, but may lead to a bit of understanding before raising hell and suggesting it may be a scam.
Not responding to an email inquiry within 48 hours is very poor customer service. Having a delay in delivery due to holidays is inexcusable unless you warned the customer at the time of purchase that delivery would be delayed for a given reason.
I'd cancel the order now - for all you know the store front was hijacked by internet thieves. If not hijacked, then the store needs to receive lesson in customer care anyways.
Incarna - Newest business example of mismanaged capital.
CCP - Continuing to gank independent PI producers every day |
Zleon Leigh
51
|
Posted - 2012.01.12 00:17:00 -
[12] - Quote
Corina Jarr wrote:Cyzlaki wrote:Corina Jarr wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help. Unfortunately petition categories are only for in-game support Yeah. So what. There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.
Guess you haven't heard - CCP is 10 plus days behind on petitions.
Incarna - Newest business example of mismanaged capital.
CCP - Continuing to gank independent PI producers every day |
Demetrius Soter
Imperial Shipment
Amarr Empire
0
|
Posted - 2012.01.12 00:29:00 -
[13] - Quote
BTW, its not the EVE store because of the security around the world, things take alot of time in the customs offices these days. It could take up to a month to get your stuff, I know it sucks but it is because the eve store is over seas. just keep you r cool budy, you will get your stuff, like i said before it could take up to a month, the norm is 3 weeks. Its the customs not eve store, remember that please. |
Cur
Nova Australis
Dark Knights of New Eden
41
|
Posted - 2012.01.12 00:32:00 -
[14] - Quote
I sent the store a mail about 6mths ago
Pointing out numerous errors, and saying hey.. if u can get me some stock of X shirt, i'll buy the suchnsuch windbreaker thing, but im not getting one without the other - so how longs yer delay to get some more stock?
Never got a reply
Seems they dont like making money. They show no interest in all in getting it (2mins work and 1min typing them an email reply would have got them a $300 sale....) - and now it seems they are trying their best not to take it by ignoring new purcahses from the store!
Isnt CCP great? Maybe CCP alliance should merge with Cascade Imminent? |
Corina Jarr
Spazzoid Enterprises
Purpose Built
499
|
Posted - 2012.01.12 00:32:00 -
[15] - Quote
Zleon Leigh wrote:Corina Jarr wrote:Cyzlaki wrote:Corina Jarr wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help. Unfortunately petition categories are only for in-game support Yeah. So what. There isn't a category for everything, sometimes you just have to pick one. In this case, be creative. Guess you haven't heard - CCP is 10 plus days behind on petitions.
Good for them. I've had to wait for almost a month for a petition to be responded to. There are only so many hours in a day, and so many people still submit petitions for bugs and ideas (things that should not be petitioned). |
Montevius Williams
Eclipse Industrial Inc
187
|
Posted - 2012.01.12 00:53:00 -
[16] - Quote
Corina Jarr wrote:Cyzlaki wrote:Corina Jarr wrote:Cyzlaki wrote:After dropping $300USD in the EVE store and paying for it on the day, my order has still not been shipped and all emails sent to [email protected] have not been replied to. Ridiculous. Buyers beware of the EVE store, it may be a scam. Have you tried a petition? Even though it is not an EVE online matter, someone might be able to help. Unfortunately petition categories are only for in-game support Yeah. So what. There isn't a category for everything, sometimes you just have to pick one. In this case, be creative.
Please dont be a customer support representative - you'd be fired. |
Ai Shun
State War Academy
Caldari State
124
|
Posted - 2012.01.12 00:55:00 -
[17] - Quote
Zleon Leigh wrote:Having a delay in delivery due to holidays is inexcusable unless you warned the customer at the time of purchase that delivery would be delayed for a given reason.
The store warned you they were closed for the period up until the 8th of January. It was in the top banner below the logo. (Refer to the other thread)
While I don't like leaving a customer hanging for 3 or 4 days, I'm also open enough as a customer to be a bit lenient if there are circumstances I can comprehend. If a company fucks me around too much, I'll take my business elsewhere.
It's a simple equation, really.
Demetrius Soter wrote:BTW, its not the EVE store because of the security around the world, things take alot of time in the customs offices these days. It could take up to a month to get your stuff, I know it sucks but it is because the eve store is over seas. just keep you r cool budy, you will get your stuff, like i said before it could take up to a month, the norm is 3 weeks. Its the customs not eve store, remember that please.
Keep up.
There has not even been an acknowledgement the order has been received. The players' payment is still listed as Pending, e.g. CCP has not taken it.
So forget about customs. This is all CCP and their web-store. |
Cyzlaki
Interstellar eXodus
BricK sQuAD.
183
|
Posted - 2012.01.12 12:11:00 -
[18] - Quote
Is it too much to ask for a reply from someone? |
Valei Khurelem
138
|
Posted - 2012.01.12 12:17:00 -
[19] - Quote
You paid $300 for a game, really?
But seriously, keep the petition up. |
Jaroslav Unwanted
Brutor Tribe
Minmatar Republic
1274
|
Posted - 2012.01.12 12:18:00 -
[20] - Quote
call them. |
Cyzlaki
Interstellar eXodus
BricK sQuAD.
184
|
Posted - 2012.01.12 12:20:00 -
[21] - Quote
Valei Khurelem wrote:You paid $300 for a game, really?
But seriously, keep the petition up.
I didnt pay for a game. Got the battleship models to decorate our new office with. I made a petition but no reply to that, or to my emails, or here. |
Fuujin
GoonWaffe
Goonswarm Federation
74
|
Posted - 2012.01.12 17:37:00 -
[22] - Quote
Same situation. I placed an order at the end of October and it's been "payment pending" for $0.98 since then. I've even repaid the amount again (yep, TWO receipts from paypal!) and still "pending."
CCP, take down the store website if you're not going to honor orders. |
Morganta
Peripheral Madness
The Midget Mafia
809
|
Posted - 2012.01.12 17:49:00 -
[23] - Quote
perhaps they didn't realize they fired the guys who run the store too  
also there is a chance that everything shipped, but nobody bothered to or know how to update the status of the orders.
it certainly does not excuse the lack of communication, or the glaringly obvious lack of a DEV comment on the situation
The American public's reaction to the change was poor and the new cola was a major marketing failure. The subsequent reintroduction of Coke's original formula, re-branded as "Coca-Cola Classic", resulted in a significant gain in sales, leading to speculation that the introduction of the New Coke formula was just a marketing ploy |
Valei Khurelem
140
|
Posted - 2012.01.12 18:01:00 -
[24] - Quote
Yes their attempt to increase communication seems to revolve around only respond to issues that they want to answer rather than what the player base wants answering, I still want to know what's happening to the nex store properly. |
Bumblefck
Kerensky Initiatives
2695
|
Posted - 2012.01.12 18:13:00 -
[25] - Quote
I honestly don't know what's worse...let me show you what I mean:
- CCP are ignoring valid complaints from paying customers
and
- You paid $300 dollars for overpriced junk and toy models from notorious Amero-Icelandic shysters? Really?
:smith:
GÇ£If you're not willing to fight for what you have in GëívGëí
you don't deserve it, and you will lose it.GÇ¥
GÇö Karath Piki |
Stabs McShiv
MINUS4
0
|
Posted - 2012.01.12 18:48:00 -
[26] - Quote
Extract the ship models you want from the client find a friend with a 3d printer = win.
Its not that hard. |
Ai Shun
State War Academy
Caldari State
126
|
Posted - 2012.01.12 20:12:00 -
[27] - Quote
Cyzlaki wrote:Is it too much to ask for a reply from someone?
Have you had any joy? In the other customer service thread there was some discussion about it (Think you posted in it as well)
Hope you get an answer soon, Cyzlaki. |
Fuujin
GoonWaffe
Goonswarm Federation
74
|
Posted - 2012.01.12 20:33:00 -
[28] - Quote
Whoa, hey! I got an update (after 3 months) saying my order was headed to the warehouse for processing.
Now to see how long this takes. |
ElQuirko
The Demonfuge Malevolent Fan Club
305
|
Posted - 2012.01.12 20:48:00 -
[29] - Quote
Cyzlaki wrote:
Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction
They haven't taken your RL ISK, so how can it be fraud...?
*Shakes head* Americans and their sueing culture... Hold them up for the bathroom and you've got a lawsuit on your hands, my boy. |
Fuujin
GoonWaffe
Goonswarm Federation
74
|
Posted - 2012.01.12 21:37:00 -
[30] - Quote
ElQuirko wrote:Cyzlaki wrote:
Payment still pending. Just created a petition for it as a last resort. If I don't get a reply from that I will assume the store is fraudulent and take steps to dispute the transaction
They haven't taken your RL ISK, so how can it be fraud...? *Shakes head* Americans and their sueing culture... Hold them up for the bathroom and you've got a lawsuit on your hands, my boy.
My order was "pending" as well, yet I got a receipt from Paypal indicating payment. Just because their system said it wasn't paid, doesn't mean they didn't take the money. |
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