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Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.13 05:22:00 -
[301]
 Originally by: Lieutenant Obvious
Wait, did you just say CCP had customer service?
I do not want this thread derailed with rants about CCP and their policies.
That belongs in GD not MD.
Here I would like to keep things professional.
I am withholding my comments on CCP's customer service until everything runs its course, so that everything can be placed in its proper context.
My faith in CCP has been broken, but they may yet see reason, and restore some small piece of trust.
I do not wish to harm investors prosective returns by going off on a rant, regardless of how justified it might be.
So I will remain professional in the hope (however small that might now be) that CCP will, in the end, also be professional, as they have been prior to this issue.
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kram noitamalcxe
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Posted - 2008.01.13 20:05:00 -
[302]
Earlier on in this thread you said you would give ccp untill 16th of januari before disclosing what happened/is happening.
Do you still intend to stick to that date?
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Minerva Vulcan
Caldari
The Nexus Foundation
Endless Horizon
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Posted - 2008.01.13 20:46:00 -
[303]
Sounds like he is, yes.
_______________________________
I need new voices in my head,
To speak my secret evils with.
I need new lovers in my bed,
To be my friends and special pets. |
Matalino
Gallente
Ki Tech Industries
|
Posted - 2008.01.13 21:55:00 -
[304]
Originally by: kram noitamalcxe
Earlier on in this thread you said you would give ccp untill 16th of januari before disclosing what happened/is happening.
Do you still intend to stick to that date?
Atleast until that date.
The exact date of when I will release all of the details will depend upon what actions CCP takes, and what my calculations indicate the best course of actions is for recovery.
My aim is to maximize returns for investors.
I do not want to tell the story until it can be told in full.
As long as it is in the best interest of investors I will delay disclosure.
As soon as investors best interests are served by a full disclosure, I will reveal all of the details.
I will be consulting with Ricdic through out this process.
I do not know for certain that I will disclose all of the details on the 16th. That date was given as that was the projected date of when I would need to release the next batch of shares.
At this point, my estimates are that avoiding or delaying the sale of additional shares is the best course of action to ensure the long term viablility of this venture. As such the date for disclosure will most likely be bumped back a bit more, depending on advise from Ricdic.
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Astorothe
Aperture Science Industries
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Posted - 2008.01.14 13:22:00 -
[305]
Frustrating. This is really dragging now. Good luck Mat - let's hope the GMs pull through and sort this out.
Eve Corp and Fansite Web design, development and hosting services |
Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.14 15:21:00 -
[306]
Edited by: Matalino on 14/01/2008 15:21:52
I have received another response. I am guessing that we might have gotten our previous response just before he was off for the weekend, thus a couple of days between responses.
The Senior GM claims that he has a conflict between what his internal information tells him should have happened, and what reality shows actually happened. He is looking into those details and I am waiting to see what the outcome is.
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Dreysine
Paratheoanametamystichood
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Posted - 2008.01.14 19:54:00 -
[307]
thanks for keeping us updated, Mat.
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Finedele
Marquie-X Corp
Majesta Empire
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Posted - 2008.01.14 20:10:00 -
[308]
Originally by: Dreysine
thanks for keeping us updated, Mat.
qft 
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Kuseka Adama
Gallente
Paxton Industries
Paxton Federation
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Posted - 2008.01.14 21:34:00 -
[309]
Originally by: Dreysine
thanks for keeping us updated, Mat.
Yes thank you Mat.
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Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.15 07:01:00 -
[310]
The absurdity of CCP's response to this issue continues to amaze me.
I am basically getting the equivalent of "our logs show nothing" as a response.
The thing is, that their public data dumps do fully document what the GM claims never happened.
"Our logs show nothing" only works when I don't have a copy of those logs.
The insanity of their responses has given me a degree of paranoia.
As such I would recommend that those who are interested in this issue, download a copy of the Rev1 and Rev2 data dumps for their own reference, incase CCP goes so far as to edit those dumps to cover up their incompetence.
I truly hope that such a measure is merely paranoia, but then it is not paranoia if they really are out to get you.
My patience is near to completely exhausted. If CCP's attitude does not change immediately to looking for an acceptable solution instead of denying the problem, I will be publishing the full history of this issue in short order.
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Treelox
Amarr
Market Jihadist Revolutionary Party
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Posted - 2008.01.15 08:33:00 -
[311]
Time for an Email to one of the real powers that be at CCP HQ?
--
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Kwint Sommer
Incoherent Inc
Otaku Invasion
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Posted - 2008.01.15 10:08:00 -
[312]
Although I don't have a stake in this venture I do have a stake in CCP improving the quality of their customer service and generally admitting the existence of bugs and handling them better. To that end I downloaded the files you linked. I can make them publicly available on one of MIT's many servers in the morning if you would like. It's highly redundant and has virtually unlimited bandwidth so if you want a public mirror of these files that's your best bet.
5% Mining & Manufacturing Implants |
Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.15 15:37:00 -
[313]
Originally by: Treelox
Time for an Email to one of the real powers that be at CCP HQ?
That is my planned course of action, if the next response to the petition cannot be paraphased as "OMG, I am so sorry for our ignorance, what can we do to fix this?" Originally by: Kwint Sommer
Although I don't have a stake in this venture I do have a stake in CCP improving the quality of their customer service and generally admitting the existence of bugs and handling them better. To that end I downloaded the files you linked. I can make them publicly available on one of MIT's many servers in the morning if you would like. It's highly redundant and has virtually unlimited bandwidth so if you want a public mirror of these files that's your best bet.
Thank you.
Last night I was extremely tired and overly fustrated.
A good nights sleep has done much to resolve the fatigue, but little to resolve my fustration with CCP.
In hind site, it would be utterly foolish for CCP to attempt such a cover up as countless players already have copies of those files, and the relevant details are documented in atleast one well referenced third party guide.
Eve players have a long memory, I expect it likely that many people will not be able to recall these facts for themselves.
However, if CCP is stupid enough to deny what is recorded in those files, who knows if their stupidity will stop short of trying to change them.
Anyways, this Senior GM is on his last chance to resolve this fiasco. Should he choose not to do so, I will be contacting CCP's Internal Affairs, along with Kieron and Wrangler, inviting them to intervene. If they also choose not to intervene in a satisfactory manner, I will publish the full history of this issue, including the incompentence with which this petition has been handled.
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Fitz VonHeise
The New Order.
United Connection's
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Posted - 2008.01.15 19:24:00 -
[314]
I would be curious to know if the issue you are having is also effecting other people with mechanical data core alts like me who would then also ask for restoration/compensation?
Services I Provide:
Caldari Factional Standing Increase ò Alliance Creation ò The Thieves Of EvE ò My Links
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Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.15 19:47:00 -
[315]
Originally by: Fitz VonHeise
I would be curious to know if the issue you are having is also effecting other people with mechanical data core alts like me who would then also ask for restoration/compensation?
If your characters were affected, then I expect that you would know about it.
If you send me an evemail with the name of your character, I can check if your character was affected by this bug next time I am in-game.
If you are not aware of any bugs affecting your characters' skill set, then it is unlikely that you were affected.
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Astorothe
Aperture Science Industries
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Posted - 2008.01.16 06:12:00 -
[316]
Originally by: Matalino
If you are not aware of any bugs affecting your characters' skill set, then it is unlikely that you were affected.
Slightly off-topic, but that sentence deeply disturbs me because it's a very valid point. I run only character and don't check the % bonuses, skill training times, etc because I trust the system - I would have no idea if my skill set was bugged or not.
Eve Corp and Fansite Web design, development and hosting services |
Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.16 16:03:00 -
[317]
Originally by: Astorothe
Slightly off-topic, but that sentence deeply disturbs me because it's a very valid point. I run only character and don't check the % bonuses, skill training times, etc because I trust the system - I would have no idea if my skill set was bugged or not.
You are reading too much into this.
This bug is about as subtle as a brick to the side of the head. If you were hit, you would know it.
If you don't know about it, then it does not apply to you, because more of this issue is built upon the GM responses to this bug than on the bug itself.
I cannot say more about the bug, because it immeadiately unravels into what the GM's have done about this bug, and by the time any explination makes sense, everything has been revealed.
I respect the principles upon which CCP's private-communication confidencially policy is based, but if they attempt to abuse that policy, I will not honor it.
The latest update from the Senior GM is that this issue is now being past up to a Lead GM.
As I indicated in an earlier post, the reason that this bug is an issue is because of the expectations built up by GM's responses to that bug.
Their failure to follow through with those expectations might be an issolated incident.
If they can show that it is an issolated incident, clean up the mess they have made, and show that they have taken proper messures to prevent a recurrance, then I see no reason to slander CCP by publishing the details.
If they do not, then I feel it would be irresponsible of me to keep it secret.
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Hinterwaeldler
Kombatans
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Posted - 2008.01.16 16:40:00 -
[318]
Originally by: Matalino
I cannot say more about the bug, because it immeadiately unravels into what the GM's have done about this bug, and by the time any explination makes sense, everything has been revealed.
You have been teasing us for a month now. Spill the beans.
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Shuan Jedai
Eve University
Ivy League
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Posted - 2008.01.16 17:01:00 -
[319]
Originally by: Hinterwaeldler
You have been teasing us for a month now. Spill the beans.
As a small share holder I've been very happy how he's been handling the issue, personally I don't know if I'd have had that kind of patience. If he believes it's better for shareholders interest to do it this way (and apparently Riddic verifies it is), I'd say keep on going, only publish the issue if GMs and CCP falls through. Or afterwards, if it gets resolved.
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Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.16 17:10:00 -
[320]
Originally by: Hinterwaeldler
You have been teasing us for a month now. Spill the beans.
It has not been my intention to tease you.
I will not spill the beans yet.
We are still moving forward, and the story is still incomplete.
If the story is to be told, then let it be told in full, and don't let the telling change the ending.
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PaddyPaddy Nihildarnik
Gallente
The Scope
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Posted - 2008.01.16 17:29:00 -
[321]
my calender says 16th jan.
do you have a specific time that is zero hour before you reveal the bug?
Peace WithinSo if the theory of relativity is true, shouldn't i arrive at my destination before i warped in the first place?
Neon GhostYou do, but this is compensated for by lag |
Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.16 17:57:00 -
[322]
Edited by: Matalino on 16/01/2008 17:57:43
Originally by: PaddyPaddy Nihildarnik
do you have a specific time that is zero hour before you reveal the bug?
As soon as CCP show that their policy for having us keep GM communication confidencial does more harm than good.
The bug is not really the problem.
It was a small, stupid bug that they introduced with Revelations 2.2, and was patched with the release of Trinity.
The problem is not the bug.
The problem is the way they have handled that bug and the expectations that they had set.
By mishandling the bug, they have made the bug an issue, when it could have been easily fixed or avoided.
Since CCP is still showing some willingness to look for a solution, I do not want to limit our options for resolution by subjecting it to more publicity than can be avoided.
If CCP shows no interest in resolution, then I will publish the full history. As long as investors' and the public's interest are best served by keeping it confidencial I will do so.
If a majority of shareholders express a desire for the full details of this issue to be disclosed, even if it means writing off a large portion (approx 2/3's) of their investment, I will reconsider disclosing the details sooner.
However, I do not wish to harm my investors chances to receive their returns, just so that I can vent my fustrations. I do not want to discredit CCP's customer service until they have conclusively proven that they are incapable of fixing the mistakes that they have made.
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Kuseka Adama
Gallente
Paxton Industries
Paxton Federation
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Posted - 2008.01.16 18:20:00 -
[323]
Stuff like this is why i chose to invest my money here. Matalino doesnt BS it he doesnt scam. Good work on keeping us updated sir. I hope this works out for everyone. For the record i would not be willing to part with my investment.
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Trading Bunnz
Deep Core Mining Inc.
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Posted - 2008.01.16 23:52:00 -
[324]
Quote:
...writing off a large portion (approx 2/3's) of their investment...
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Kwint Sommer
Incoherent Inc
Otaku Invasion
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Posted - 2008.01.17 01:18:00 -
[325]
Quote:
...writing off a large portion (approx 2/3's) of their investment...
Just to clarify, is that 2/3's of the initial investment or what the NAV would be if they fixed the bug or purely the profit? So if it is written off will investors be getting back 1/3 of their original investment, their original investment plus 1/3 of the expected profits or 1/3 of the current NAV if it had been fixed?
5% Mining & Manufacturing Implants |
Matalino
Gallente
Ki Tech Industries
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Posted - 2008.01.17 02:34:00 -
[326]
Originally by: Kwint Sommer
Just to clarify, is that 2/3's of the initial investment or what the NAV would be if they fixed the bug or purely the profit? So if it is written off will investors be getting back 1/3 of their original investment, their original investment plus 1/3 of the expected profits or 1/3 of the current NAV if it had been fixed?
2/3's of the accounts have had their progression severly crippled by this issue. It will likely take months to get them back on track, if it is possible to salvage them at all.
1/3 of the accounts will be able to escape with minimal damage, but will still have their progression delayed by almost a week, provided that CCP doesn't do even more damage than they already have done.
Once everything is settled, I will go into more detail about my recovery plan, both against the failing datacore market and the damage done by CCP.
So far my review of the numbers indicate that there is nothing more to do at this time but wait and see what CCP will do.
Beyond that, I am focusing my efforts on clearing away my obligations regarding KITI Bond. Once that is out of the way, I can focus all my efforts again to bailing out DATAC.
Like Kuseka said, I don't BS and I don't scam. I will do what I can to make this work out as best as I can.
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Bouncer Ricdic
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Posted - 2008.01.17 03:11:00 -
[327]
I agree with Matalino on this. To the investors, hold out a bit longer there is a far higher chance this can go the right way if it's all done by the book. I don't think the time has come to publicise this issue at least not until the things I have advised have been attempted.
All will soon be revealed (maybe) and you guys can have some more drama to add to the coffers (Assuming it isn't resolved).
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Astorothe
Aperture Science Industries
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Posted - 2008.01.17 03:16:00 -
[328]
Originally by: Bouncer Ricdic
I agree with Matalino on this. To the investors, hold out a bit longer...
I don't believe we're going anywhere.
Ze logs show NOTHING! ~ Eve Corp and Fansite Web design, development and hosting services |
Guido Santorini
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Posted - 2008.01.18 11:20:00 -
[329]
I second Kuseka's solid words. Matalino, keep up the good work, and thank you for all your efforts thus far and into the conclusion of this issue. I'm a minor investor, too, but I'm with you 110% of the way. Cheers! 
GS
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Minerva Vulcan
Caldari
The Nexus Foundation
Endless Horizon
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Posted - 2008.01.18 13:14:00 -
[330]
This was expected to be a longish term investment anyway so there's no reason not to have patience.
_______________________________
I need new voices in my head,
To speak my secret evils with.
I need new lovers in my bed,
To be my friends and special pets. |
| |
|
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