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Junichiro Malum
Amarr
BlackTalon Mining Corp
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Posted - 2007.10.20 18:55:00 -
[61]
By the way it is not just a VISA issues, I use MASTERCARD and am having the exact same problem.
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Barry Manillow
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Posted - 2007.10.24 00:11:00 -
[62]
Edited by: Barry Manillow on 24/10/2007 00:11:46
bumping this thread because the problem HASN'T gone away and i'm sure there's more than me that STILL cant re-activate our main accounts and play the f'ing game!
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Mal Foronzonost
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Posted - 2007.10.24 06:18:00 -
[63]
I had much to say - but changed my mind - its not even worth it.
and yes this is happening to a lot of ppl - i think --- i just got back after 4 days of being peeved-off line. realizing a GM might answer my anonymous petition after several weeks i decided waiting would be very unclever so just in an attempt to be clever i bought a GTC.
the GTC has fixed my problem. i got it from battleclinic and paid with PayPal (which btw uses my CC that dont work in eve no more)
2cents where ISP/ the billing system is dap theory is concerned::
my ^^^^@*$$ IPS gives me a *nice* little preconfigured ethernet router that holds on to my Internet routable IP and give my PC some 192.168.x.x address - maybe **thebillingsystem** cant handle such a simple complexion - who knows - who even cares - were all doomed -- lol hahah -- i survived **thebillingsytem** haha im back - dang i need to kill some one --
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freeKojak
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Posted - 2007.10.24 06:54:00 -
[64]
bump..have same problem...activation of account failed and char transfer failed. No answer from CPP except the sometimes close the petition.
THIS IS NOT A CREDIT CARD PROBLEM. IT IS A CCP PROBLEM 
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Mal Foronzonost
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Posted - 2007.10.27 11:29:00 -
[65]
Oh well - I got a reply from a GM yesterday (Friday) - so that was like 6 days - apparently he fixed the problem (I dont think I will check untill after my GTC expires though) - maybe ill just stick with GTCs (GTC ftw)
I am still waiting to see if I can get back any of the lost potential training time and claim against other adverisites resultant from having my account suspended.
good luck to any one else thats having the problem - my confidence in the game was shaken but not destroyed - ill keep on playing - eve-online is still a really good game - i just hate eve-off line - that sucks dogs (something)
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Annara Yamato
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Posted - 2007.10.29 22:17:00 -
[66]
Same problems, petition has gone unanswered so far. My CC company removed the temp block and everythign and the transaction still would not go through.
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Daniella Trump
Caldari
Bombshell Cartel
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Posted - 2007.10.29 22:22:00 -
[67]
 Originally by: Mal Foronzonost
Oh well - I got a reply from a GM yesterday (Friday) - so that was like 6 days - apparently he fixed the problem (I dont think I will check untill after my GTC expires though) - maybe ill just stick with GTCs (GTC ftw)
I am still waiting to see if I can get back any of the lost potential training time and claim against other adverisites resultant from having my account suspended.
good luck to any one else thats having the problem - my confidence in the game was shaken but not destroyed - ill keep on playing - eve-online is still a really good game - i just hate eve-off line - that sucks dogs (something)
Yeah wait till you get your CC bill and they've charged you twice. |
Mal Foronzonost
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Posted - 2007.11.01 16:57:00 -
[68]
well, just thought in all fairness I should post back to say the GM eventually took care of every thing for me - Im glad again now - mainly because the GM granted my request for lost potential training time and reversed a standing loss i suffered when a mission expired (standing dropped from 9.8 to 9.1 or something - and im sure i dont need to tell any one how long it takes to get standing to go from 9.7 to 9.8 )
any way i understand ppl are still getting this problem and CCP is yet to make any public announcements about it for this month?? any way if it happens to you my advice is PayPal + GTC and petition.
comment about multiple cargers is noted - ill keep my toes and fingers crossed
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Fisk
Minmatar
8318
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Posted - 2007.11.01 19:27:00 -
[69]
I'm posting for a friend "Xavier Cromwell".
He still can't get on after 3 weeks of waiting, and 3 petitions have been filed. His CC was charged for the Eve account 2 weeks ago.
This totally stinks CCP. Maybe we should start a discussion on MMPORPG and make this a little more public.
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billingsucks
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Posted - 2007.11.01 21:15:00 -
[70]
Edited by: billingsucks on 01/11/2007 21:20:42
Edited by: billingsucks on 01/11/2007 21:20:14
quote=Fisk]I'm posting for a friend "Xavier Cromwell".
He still can't get on after 3 weeks of waiting, and 3 petitions have been filed. His CC was charged for the Eve account 2 weeks ago.
This totally stinks CCP. Maybe we should start a discussion on MMPORPG and make this a little more public.
My account has been suspended for a week now!
I actually payed the 22nd, using paybycash, they then proceded to pay CCP, but they accidentally payed twice. They reversed the 2nd payment. However, the 1st payment is at CCP, correctly and all. I have paid, Paybycash HAS paid.
But..
On the 24st I get KICKED out of the game, in the middle of a mining op, because CCP seems to think that my account needs to be suspended because -a- payment has been reversed. Up on til now I have had no solution what so ever from CCP.
I mailed to CCP, and in one of the mails I mentioned that I want the matter solved within a week or I will demand my cash back. And to get my cash back I would refer the situation to my legal insurance.
NOW I get a reaction from CCP, not with a solution, not with an apology, not a ' we are working on it ' no...
They actually mail me that because I -mentioned- my legal insurance, they are not going to do anything about it because they now consider it a legal matter. All I said was, IF you -dont- solve it!? It seems that CCP prefers not to solve it then? or do they assume that they cant solve it in a week?
Im totally fed up with CCP, and most of all their customer support. If you cant handle the amount of petitions, IMPROVE your business so there are less troubles OR hire more staff for the customer service.
Eve-online is a great game, but the customer service is the worst I have ever come across. Perhaps its my luck that only incompotent employees view my case, and there are really good ones too I dont know.
For me, this is it. If it is not solved -tomorrow- after 8 full days of not being able to play, while I have paid and CCP sits on my cash, I will do everything I need to do to get my money + costs back and will post my experiences where ever they seem fit. I think people should know about how paying customers are treated by CCP before they join Eve. Perhaps then, CCP will improve their service.
And no, no-one can have my stuff.
(i am forced to use this trial account as my main cant even login to the forum! perhaps to prevent me posting about the trouble?)
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Sam Galax
Galaxy Industrial Solutions
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Posted - 2007.11.03 22:35:00 -
[71]
Quote:
My account has been suspended for a week now!
I actually payed the 22nd, using paybycash, they then proceded to pay CCP, but they accidentally payed twice. They reversed the 2nd payment. However, the 1st payment is at CCP, correctly and all. I have paid, Paybycash HAS paid.
But..
On the 24st I get KICKED out of the game, in the middle of a mining op, because CCP seems to think that my account needs to be suspended because -a- payment has been reversed. Up on til now I have had no solution what so ever from CCP.
I mailed to CCP, and in one of the mails I mentioned that I want the matter solved within a week or I will demand my cash back. And to get my cash back I would refer the situation to my legal insurance.
NOW I get a reaction from CCP, not with a solution, not with an apology, not a ' we are working on it ' no...
They actually mail me that because I -mentioned- my legal insurance, they are not going to do anything about it because they now consider it a legal matter. All I said was, IF you -dont- solve it!? It seems that CCP prefers not to solve it then? or do they assume that they cant solve it in a week?
Im totally fed up with CCP, and most of all their customer support. If you cant handle the amount of petitions, IMPROVE your business so there are less troubles OR hire more staff for the customer service.
Eve-online is a great game, but the customer service is the worst I have ever come across. Perhaps its my luck that only incompotent employees view my case, and there are really good ones too I dont know.
For me, this is it. If it is not solved -tomorrow- after 8 full days of not being able to play, while I have paid and CCP sits on my cash, I will do everything I need to do to get my money + costs back and will post my experiences where ever they seem fit. I think people should know about how paying customers are treated by CCP before they join Eve. Perhaps then, CCP will improve their service.
Orly
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Baron Serakh
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Posted - 2007.11.05 13:47:00 -
[72]
While I cant say I fully agreee with the harshness of some peoples reactions, I am at a complete loss to explain why theres been absolutely zero public response about any of this from CCP.
At the moment the people who this effects are feeling pretty out in the cold. One or two 30 second posts from staffers would have been enough to prevent this, and is no less than subscribers deserve. Seems really bizarre how this is panning out.
Its a bit vague, but hopefully the reference to the billing system in the patch notes for tomorrows patch will fix these issues.
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Kara L'gawr
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Posted - 2007.11.06 22:38:00 -
[73]
This problem seems random. Last night, I activated my main's account using a credit card. This went smoothly. This afternoon, the very same card, as well as all my other cards, is being rejected as not authorized. Please address this, CCP. What's going on here?
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Stems
Trade Consortium
Black-Out
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Posted - 2007.11.07 00:38:00 -
[74]
Has anyone gotten the error DOPAYMENT_ORDER_NOT_FOUND?
I filed a petition about it and the only response I got was that the payment didn't go through please try again...
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Rompetrol
Gallente
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Posted - 2007.11.07 22:49:00 -
[75]
ive payed for teh game with a gtc for three months now, just got a credit card statement and its taken 2 payments and what looks like a char transfer or something because its more money, had the petition open a week now and absolutely no response whatsoever.unfortunately , im not supposed to be using my credit card atm,. i NEED the money refunded. can ccp be prosecuted for what is essentially credit card fraud. i.e taking money without permission ?
Peace on earth and fire in the sky! |
Mr Krosis
The humble Crew
Interstellar Alcohol Conglomerate
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Posted - 2007.11.08 22:07:00 -
[76]
I just don't understand how easily CCP seems to be able to ignore a serious billing issue. They're loosing customers who want to give them money but they won't let them.
I had a similar problem about 2 years ago when I tried to upgrade my trial to a full account. I ultimately gave up when I couldn't petition because my account was disabled, and my friend with an account got only some ASP error when trying to petition in game for me. I wanted to make an account but CCP wouldn't let me, and didn't care to fix the problem. I checked the forums and it was a well known issue with dozens of people talking about it, unfortunately I couldn't add anything to the thread because my account was disabled (which is probably similar for most of the people who have this issue). The only reason I'm even playing today is that 2-3 months later another RL friend told me he started playing eve. I randomly tried reactivating my trial and it seemed to work that time.
My point is that a lot of people are often at a point where they're not really sure if they should keep playing an online game. There are things that they hate and make them want to leave, and then there are things they love that make them want to stay. It's actually a tough decision for a lot of people. When you (CCP) go ahead and basically tell them you won't take their money anymore and don't want them as a customer, and give no response to the dozens of people asking here, you pretty much make that decision for them.
I have a friend who has had his account disabled for the last week or so. He can't post here because, well, his account is disabled. He has petitioned through the website, but has had no response for several days. After not being able to even log in and chat with friends for a week now, he's questioning if he even wants to come back and play. "What's the point of reactivating an account with a company that doesn't care about it's players?" he asks me. I try to say that they do care about their players. "Well why do they refuse payment from my valid credit card, ignore all of the people posting about it, and ignore my petition? If they have a faulty billing system, players tell them about it, and they ignore those people and continue refusing customers without any communication, why would I have any expectation to not run into this problem next month? or the month after that? Why should I put faith in people who only show me that they don't deserve it?"
I don't know what to tell him. CCP, please get this issue sorted. I'm about to loose a friend from this game because he thinks you don't want him as a customer anymore. I've been there myself, I know how it feels. You can be told all the positive things in the world, but at the end of the day when you go and put your valid credit card in (for the Nth day in a row..), and again it tells you "Not authorized", and again you go to see that CCP has not acknowledged the issue or done anything about it, it's hard not to ask "is this is all really worth it?"
-- Mr Krosis
The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. |
Barry Manillow
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Posted - 2007.11.10 18:23:00 -
[77]
i'm glad i'm not the only one thats STILL being affected by this. my main has been out for nearly a month now! bottom line is that this is not good enough in the slightest!
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Typhoid Croyd
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Posted - 2007.11.17 02:18:00 -
[78]
my alt has been out all week, with this no authorizing credit card issue, on 4 different credit cards. what a joke, im so seriously disgusted by all this, been playing a year and a half or near that, and now..poof...nothing. try emailing their customer support email address on the account page, all it did was say that THEIR mail server could not deliver it. petitioned 2 days ago, not a peep. finding more and more posts like in these threads, and its frankly, discouraging....
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