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Thread Statistics | Show CCP posts - 0 post(s) |
Malachi
Infinitus Odium
The Church.
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Posted - 2007.10.07 12:56:00 -
[1]
My subscription for my main account expired, so I tried to update the subscription however it would not accept my new credit card details. It will always return ERROR: Not authorised
I tried two different visa credit cards and neither would work. The problem is not with my credit cards as I was able to update this account with the same credit card. I've raised a petition, but is this kind of thing common? I don't really want to wait weeks for a petition response.
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Kophax
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Posted - 2007.10.07 13:31:00 -
[2]
I'm having the same problem trying to get a second account on the same card.
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LadyCat
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Posted - 2007.10.07 19:43:00 -
[3]
I have the same problem... and it is going on mine nervs!!!!!
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Malachi
Infinitus Odium
The Church.
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Posted - 2007.10.07 20:48:00 -
[4]
Well looks like the first petition my main account raised today has gone 'missing' - Sent another one. Maybe this one will get through...
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Vandervecken Smith
Coreli Corporation
Corelum Syndicate
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Posted - 2007.10.08 01:01:00 -
[5]
Same here.
I have tried with the same and different CCs.
The new system decides that a hyphen is not allowed on the address field, despite that my current billing information has a hyphen.
Also, when you pick an account name for Power of 2, and you fail to complete the procedure (you close session after many attempts to input credit card), that account name becomes unuseable (claims it already exists when you try to input it).
I too have petitioned. CCP please respond to this issue.
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Delfar
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Posted - 2007.10.08 04:30:00 -
[6]
Ditto on creating a new account. Used 2 different credit cards and niether are accepted. What gives CCP, you don't want any more money?????
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VeNT
Minmatar
Freelancer Union
Unaffiliated
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Posted - 2007.10.08 19:22:00 -
[7]
same to reactivating my other account
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Eris; The Greek goddess of Chaos, Discord, Confusion and Things You Know Not Of. |
Dano Sarum
Amarr
Chuskarl's Family
Privateer Alliance
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Posted - 2007.10.08 19:32:00 -
[8]
Same here. I've tried many times to activate Power of 2 but it always says "Not Authorised", however my card works.
I sent a petition a couple of hours ago, still waiting for a response.
CCP, you don't want any more money?
______
Chuskarl's Family.
We hate you all. |
ThaDollaGenerale
Free Traders
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Posted - 2007.10.09 00:54:00 -
[9]
I had the same problem. A workaround to get on right now is to use a GTC code. I did that and it works now.
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Vandervecken Smith
Coreli Corporation
Corelum Syndicate
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Posted - 2007.10.09 02:33:00 -
[10]
Sure, but I want the Power of 2.
CC or debit card (don't have one) only.
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Malachi
Infinitus Odium
The Church.
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Posted - 2007.10.09 07:03:00 -
[11]
I got my issue sorted. The GMs responded in less than 24 hours. Raise a petition if you have the same problem and they'll get round to fixing it.
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Johnathon Desoto
United Federation of Planetary Systems
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Posted - 2007.10.09 08:28:00 -
[12]
i think this is the new 'billing issue' they mentioned in the news articles, don't you?
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Su Namun
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Posted - 2007.10.09 15:14:00 -
[13]
I have two accounts, One is allowed to login and play, and the other is suspended? It wont even let me apply my credit card. I have sent Petitions after Petition, to no avail. WTF is going on Suppoprt Team???? Please Get you're SH*T together and fix these issues, or alas you will Lose Yet another Valuable Customer!!!
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SilvaLude
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Posted - 2007.10.09 15:58:00 -
[14]
Edited by: SilvaLude on 09/10/2007 15:58:45
I want to get the power of two account, input all the details and it comes back with a 'line#0 currency error'! wot gives CCP? money is money.
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Don't talk to me about naval tradition. It's nothing but rum, sodomy and the lash |
mehogepaht
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Posted - 2007.10.10 08:39:00 -
[15]
I have (had) the same problem, the 'Error: Not Authorized' message with my card. As suggested, I opened a petition, which is still unanswered, almost 20 hours later. In the meantime, I went to Battleclinic and purchased a 30 days GTC/ETC using the same card, which worked like a charm. Much better customer service, might I say.
So if you have problems with your account due to CCP billing issues, try purchasing a timecode from an ETC supplier, such as Battleclinic.
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Dano Sarum
Amarr
Chuskarl's Family
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Posted - 2007.10.10 12:29:00 -
[16]
My problem in activating the Power of 2 still persists.
______
Chuskarl's Family.
We hate you all. |
mehogepaht
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Posted - 2007.10.10 13:29:00 -
[17]
I'm sure there are lots of people with this problem, because when your account is deactivated due to a failed billing issue, you can't post on forums anymore. Not even to put a WTB order for a GTC. :-(
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Vandervecken Smith
Coreli Corporation
Corelum Syndicate
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Posted - 2007.10.10 14:34:00 -
[18]
My experience:
Yesterday morning I finally made it work. It was a bank holiday on Monday but I called in on Tuesday. Somewhere in the madness the bank had put a hold on my card transacting with CCP. So I don't know when the GM fixed it, because the bank issue had taken over.
They told me VISA had put CCP on a suspicious merchants list because many people who had had Visa fraud had been customers of CCP (correlation not causation). I had the bank lady temporarily remove all security from my card, I ran the transaction, and then she put it all back on.
Crazy.
I'm now the owner of a shiny new Power of 2 though.
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Dano Sarum
Amarr
Chuskarl's Family
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Posted - 2007.10.10 15:52:00 -
[19]
That's crazy man. I want to explain my situation now.
Yesterday, due to problems during the activation of the Power of 2 (all the times i tried to activate it i got a message saying "Error: Not Authorised"), I called my credit card issuer. The company operator told me that Monday, October 8th the transaction to activate this offer had been authorized. BUT there is a little problem: all the times i got the "not authorised" message so i didn't know that the transaction had been authorised. So the fact is that now CCP has got my money (if i didn't call the credit card issuer, at this time i would keep on trying to activate the offer), and i don't have my Power of 2 account. I sent another petition more than 24 hours ago, but i got no response by then. Thanks CCP, great job and great support. That's completely crazy, i don't know how this situation in going on right now. DO something.
______
Chuskarl's Family.
We hate you all. |
Vandervecken Smith
Coreli Corporation
Corelum Syndicate
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Posted - 2007.10.10 23:07:00 -
[20]
Something that happened to me once.
I was trying to buy knickers for the wife (glamorous huh) on the Cacique/Lane Bryant site and the credit card just wouldn't take. I called the bank and they said each attempt had resulted in an authorised transaction but it was never completed. I never managed to make it stick.
If it still isn't working, if you live in the States you can buy Visas with prepaid money at the supermarket. Try that.
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mehogepaht
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Posted - 2007.10.11 11:40:00 -
[21]
 Originally by: Dano Sarum
I sent another petition more than 24 hours ago, but i got no response by then. Thanks CCP, great job and great support. That's completely crazy, i don't know how this situation in going on right now. DO something.
48 hours on my petition now, still no reply.
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The Upsetter
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Posted - 2007.10.12 16:11:00 -
[22]
Any chance ccp could make some kind of official announcment regarding this problem ?
Or perhaps even answering my petition would be a start.
I have a similar problem, I am trying to transfer a character and ERROR: Not Authorised
is the only response I get.
Tried 2 different cards, both of which have plenty of funds.
One of the cards is the one I use to pay my accounts.
Customer service is imperitive as I'm a customer and you, CCP are delivering a service.
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R9664
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Posted - 2007.10.12 16:18:00 -
[23]
i have problems to cant use my creditcard . and i have 2 difernet ones one visa and one mastercard CCP fix it .
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Barry Manillow
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Posted - 2007.10.12 17:03:00 -
[24]
i'm having the same problem with my main character/account.
i couldn't even log him in here to reply to this topic - saying login details incorrect - which is BS..
evey time i try to reactive the account now, after the initial 'not authorised', i'm now getting
" ERROR: INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED "
wtf is going on CCP? i had a skill finish training 5 hours after i got booted off at 03.30 eve time and i cant even get back on now to continue training!
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R9664
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Posted - 2007.10.12 17:10:00 -
[25]
as this is not ower fault i realy hope they will reemburst us for lost trainingtime due to ther billing system not working. lucly i have 10 more houers untill my skill training is finished and hope by then that this is fixed.
Ther seem to just come more and more problems with eve. so CCP nead to get ther act together.
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Dano Sarum
Amarr
Chuskarl's Family
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Posted - 2007.10.12 17:17:00 -
[26]
I solved the problem by myself. I don't know how, anyway bad support.
______
Chuskarl's Family.
We hate you all. |
Scout 101
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Posted - 2007.10.13 04:16:00 -
[27]
Originally by: Dano Sarum
I solved the problem by myself. I don't know how, anyway bad support.
Well truly glad you did.....but for most others it seems not.
CCP pull your finger out there is no excuse.
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Nilikam
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Posted - 2007.10.13 17:19:00 -
[28]
Same problem here.
Without any reason my account was suspended, and it cannot be reactivated, as any transaction I submit is unauthorized.
I called VISA 3 times and they are adamant the problem is on CCP side.
I opened a petition 27 hours ago, but got absolutely no answer from CCP.
I can't even log on the website and had to open a new account to post this...
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DerRaucher
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Posted - 2007.10.13 18:41:00 -
[29]
hm i have problems with reactivate my accounts with gametimecodes
thought short to use visa
but if i read this i think i should not
using 6 diff gtc and no one works
ccp made it again
and the reply from petitions and on forum is great like allways
on a rank 1-6 1 for good 6 for bad support i give a hm hm
9 
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Inty30
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Posted - 2007.10.13 20:03:00 -
[30]
I had the same thing, but there is a solution.
I tried it at home, got NOT AUTHORISED...
tried it at work the next day, got NOT AUTHORISED again.
Then I tried it at a friends house who has a different provider then me and where i work and it worked.
So the problem must be ISP related... so if you get the error, go try it at a friends house who has a different internet provider.
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