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Ms Sofi
Grave Diggers
Hydra Alliance
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Posted - 2007.10.13 21:06:00 -
[31]
yawn
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basic real life social ability |
Retsudo Itto
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Posted - 2007.10.13 22:24:00 -
[32]
Have just introduced a friend of mine to this wonderful new game , he plaed the free trial got in to it . He bought ships trained his character and started a new life as a pod pilot in the impressive new univers. The trial ran out and he paid for one month more at the end of this month happy and and chaffing at the bit for more he tried to carry on "NOT AUTHORISED" came up on every card and now max number of attempts reached . What happend next has totaly destroyed his faith in the people running this game and i have to say i was ashamed to even have supported and defended CCP on this. He sent a petition in properly and in order to the right people , it was closed after 10 hours NO FEEDBACK NO REPLY ok now i knew this happens from time to time the staff are hardworked it may just have been over looked lets try again . So with my help we sent another petition off CORRECTLY to the RIGHT section off the support. As yet there is no reply and on trying to create a brand new account same problem . To date there has been no reply or answer to this problem . I may get banned for what i am about to say but CCP simply seem to be ignoring the problem they are loseing new customers and to be frank ticking off the older ones who are trying to get fresh blood in to the game. WHAT IS GOING ON GUYS this isnt a poxy complaint about lag this isnt a rant on some pathetic change to the screen this is us SIMPLY TRYING TO PAY YOU GUYS. do you honestly realy want the money ?. I have always defended everything that CCP has done to date the lag issues the bugs the slow response time and there mysterious ability to lose logs I love the game and have had nothing to complain about befor. Now it seems that people who want to enjoy the game are getting denied the right. LOL well just watch this space i bet you this thread will be shut down everything hushed up and the those that must be obeyed that run this place will remove and deny ANY problem AS USUAL huh guys, and as a side not i expect after this little rant i will mysteriously develope the same problem and wont be able to log on :P . Ok now i got that out IS there an answer to this as it is not a problem on this side of the coin the banks happy the internet providers happy giving the info so what may be causing it, if we just had some answers it woud be nice guys so how about it huh come on someone out there resore my faith please.
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Nilikam
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Posted - 2007.10.13 22:59:00 -
[33]
This problem is starting to become really annoying. I petitionned 30 hours ago and got no sign of life from CCP, this is really worrying.
We just got brutaly booted out of the game and cannot possibly get back, you`d think that would catch the attention of CCP. What kind of problem can be more important?
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RolexLady
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Posted - 2007.10.13 23:31:00 -
[34]
Edited by: RolexLady on 13/10/2007 23:33:09
 Originally by: Retsudo Itto
Have just introduced a friend of mine to this wonderful new game , he plaed the free trial got in to it . He bought ships trained his character and started a new life as a pod pilot in the impressive new univers. The trial ran out and he paid for one month more at the end of this month happy and and chaffing at the bit for more he tried to carry on "NOT AUTHORISED" came up on every card and now max number of attempts reached . What happend next has totaly destroyed his faith in the people running this game and i have to say i was ashamed to even have supported and defended CCP on this. He sent a petition in properly and in order to the right people , it was closed after 10 hours NO FEEDBACK NO REPLY ok now i knew this happens from time to time the staff are hardworked it may just have been over looked lets try again . So with my help we sent another petition off CORRECTLY to the RIGHT section off the support. As yet there is no reply and on trying to create a brand new account same problem . To date there has been no reply or answer to this problem . I may get banned for what i am about to say but CCP simply seem to be ignoring the problem they are loseing new customers and to be frank ticking off the older ones who are trying to get fresh blood in to the game. WHAT IS GOING ON GUYS this isnt a poxy complaint about lag this isnt a rant on some pathetic change to the screen this is us SIMPLY TRYING TO PAY YOU GUYS. do you honestly realy want the money ?. I have always defended everything that CCP has done to date the lag issues the bugs the slow response time and there mysterious ability to lose logs I love the game and have had nothing to complain about befor. Now it seems that people who want to enjoy the game are getting denied the right. LOL well just watch this space i bet you this thread will be shut down everything hushed up and the those that must be obeyed that run this place will remove and deny ANY problem AS USUAL huh guys, and as a side not i expect after this little rant i will mysteriously develope the same problem and wont be able to log on :P . Ok now i got that out IS there an answer to this as it is not a problem on this side of the coin the banks happy the internet providers happy giving the info so what may be causing it, if we just had some answers it woud be nice guys so how about it huh come on someone out there resore my faith please.
I have exactly the same problem. Tryed 3 diferent cc-s and 2 diferent internet providers nothing helped. The funny thing is i used the same cc wich one i use to pay for my other account and there are no problems on my other acc. I thought that maybe there can't be more than one account on one cc so i tried diferent cc-s from diferent banks but nothing helped. As mentioned i finaly tried at my friends house who has a diferent internet provider. The petition is unanswerd for 24 hours. It wouldn't be such a bad idea to hear from the people responsible from the billing department. At least what they could do is to say ok...we have a problem we are working on it and it will be resolved as soon as possible. But not even this is happening. I am realy realy realy dissapointed with this atitude.
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Nilikam
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Posted - 2007.10.13 23:43:00 -
[35]
If it was a problem with the ISP, then why would we be booted out of the game in the first place?
It really looks like a Billing / Subscriber Management System issue, a bad one.
What I cannot understand is how we do not get an answer in two days. As customer support goes this has no plausible explanation. Could really CCP not have seen this yet? Don`t they read forums once a day? Don't they read petitions?
They didn't read mine for sure...
This just doesn't make sense...
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DerRaucher
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Posted - 2007.10.14 03:16:00 -
[36]
yes i am happy this account expires to in a few hours
really gooooood wooooork again CCP
so this maybe the first time since beta i will miss a few days becouse cant reactivate
btw i using gtc and it looks for me that this not work to in the moment
if i had only 1 i would say hm ok
but 6 not working i say it is ccp side
and no anwsers on petition that is normal since a longer time now
no response on forum is normal to
who cares about some customer if the rest is ok
so far 2 from my 5 accounts i can not reactivate
i think much ppl have more then one account so be aware ccp that you maybe not have so much ppl playing eve like you think 
fix the stuff and give informations to ppl how far you are and what you are doing 
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pyrofox
Brutor tribe
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Posted - 2007.10.14 04:01:00 -
[37]
Petition sent 10/12/2007 2:30:00 AM, well no actually some time before that....
I posted the original probably 6 hour earlier........
ERROR: Not Authorised
I have sold this character but am unable to transfer it.
Not my cards fault nor my 2nd cards fault....My bank has no knowledge of any withdrawl attempts.
Anyway I use one of the cards to pay for my accounts. I wonder will they be deactivated when my subscription
requires payment ?
I have posted numerous times to attempt to get some kind of acknowledgment that CCP are even aware of the problem.
A number of people are having the same identical problem.
I sold my character so i wish to have my isk..... I have made committment to buy another account...neither of which I can do.
CCP I am willing to pay for transfer of my sold character but am unable to do so WHY!!!!!!!!!!!!!!!!!!!!!
Please make some kind of statement on this problem as it is hacking a lot of people of.
Acknowledge the problem at least instead of ignoring people. The same people who pay for their eve accounts...the
same people who pay your wages.
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Eisen Hammer
Gallente
Ventis Secundis
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Posted - 2007.10.14 08:18:00 -
[38]
man this **** is ridiculous , all my 3 cards got rejected. 2 of them says failed because of RANGECHECK
I never heard of this blasphemy
after i activate my alt, i am so gonna buy GTCs to last me till next xmas this is the 2nd time in the last month CCP has been giving me hard time with my CC which i regularly use on many sites with no problem
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Akiri Kitami
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Posted - 2007.10.14 13:29:00 -
[39]
Maybe its the secure page system... Did I read somewhere that it was being updated to be vista compliant? Anyway, two perfectly good cards got rejected from my computer. Using the same card via a friends computer worked fine. Maybe its my ISP, no idea. Maybe its my OS (Win2K), no idea - my friend is on XP. Maybe its the browser I used (Firefox) - my friend uses IE.
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Nilikam
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Posted - 2007.10.14 19:34:00 -
[40]
Has anyone received an answer from CCP regarding this issue?
If yes please post...
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pyrofox
Brutor tribe
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Posted - 2007.10.14 20:41:00 -
[41]
Originally by: Nilikam
Has anyone received an answer from CCP regarding this issue?
If yes please post...
Thank you for asking the obvious question....I'm answering just to bump post.
But I have been waiting for a petition to be answered since late 11 OCT
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Keyn Thror
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Posted - 2007.10.15 05:55:00 -
[42]
I have exactly the same problem with my alt account.
Petitioned on 9th October, still NO REPLY.
CCP, what's going on???
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nyogen
Gallente
Ninmu Seijaku
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Posted - 2007.10.15 08:27:00 -
[43]
First browser error when validating, then "not authorized" and it's not the first time I am getting these issues. /flame on
Well at a certain point there is only so much a man can do, if they don't want my money there is no way in hell I can force them. They are counting on people's addiction to the game to circumvent the most ridiculous billing system I have come across. Security my boot. This is just an ill conceived billing application from probably first timers that are learning how to make money on our nerves.
So if your cc's that have worked fine until yesterday get the not authorized error u should just book a flight to Iceland with the bills shaking in your hand from so much excitement and pay the cashier up front, or at least that's what it's coming down to in the end. It's a test to how much ...p u can swallow.
Or if 4 credit cards from 2 different banks don't work it just means u don't have enough of them, start filling up applications, 1 out of 10 might just work, for a month or 2, and then u can start all over again.
And so that there is no misunderstanding, the only fault the GM's have in this is that they put up with this themselves and don't give an ultimatum to their management to fix this. I am sure they hate this as much as we do./flame off
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R9664
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Posted - 2007.10.15 17:17:00 -
[44]
bump
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nyogen
Gallente
Ninmu Seijaku
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Posted - 2007.10.15 19:31:00 -
[45]
Problem solved in a few minutes after the petition was read. Thx GM Q ! Good luck with your petitions guys !
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Nilikam
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Posted - 2007.10.15 19:38:00 -
[46]
What do you mean, a GM solved this problem for you?
How?
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nyogen
Gallente
Ninmu Seijaku
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Posted - 2007.10.15 22:52:00 -
[47]
All petitions are solved by GM's  . I don't know how or what he did but he solved my "not authorised" problem. I petitioned yesterday morning, today I got an answer, simple. I just wanted to give u guys the heads up that they are doing their best to solve the petitions.
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Nilikam
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Posted - 2007.10.15 23:14:00 -
[48]
Yea, good for you. I have a petition opened for 4 days now and never got help.
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pyrofox
Brutor tribe
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Posted - 2007.10.16 02:00:00 -
[49]
Originally by: nyogen
All petitions are solved by GM's . I don't know how or what he did but he solved my "not authorised" problem. I petitioned yesterday morning, today I got an answer, simple. I just wanted to give u guys the heads up that they are doing their best to solve the petitions.
Please tick one of the following
1. Your married to a gm.
2. Your blackmailing a gm, compromising photo's of said gm, donkey, ky jelly.
3. You deposited a large stash of illegal russian vodka (which will in fact make them go blind) in a gm's garden shed.
Still waiting for my petition, but the beast within me has been tamed by the fact I started my first job in the USA
since I emmigrated, can't wait to be rich again and throws pennies at the poor.
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D'R34P3R
Caldari Provisions
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Posted - 2007.10.16 06:48:00 -
[50]
well guys...i had the same crappy issue a couple of days ago...sent 3 petitions...none answered. I couldn't post at the forums since my account wasn't activated. So in the desperate crazy measures...i made myself a trial account and commented the issue to an EvE friend...he wasn't aware of this issue...then i'm like hmmm? how do u pay for you account? then he told me...go to Shattered Crystal and buy a time code...
so did that...30 minutes later i was playing :D and still no response from the GM's...
just be sure to give em a good working phone #...cause they call u to verify some little stuff...
hope this helps u guys...
later.
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Hechizado
Caldari
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Posted - 2007.10.16 17:22:00 -
[51]
I have the same problem. I filed a petition on 7th October 2007 and no response yet...
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Lunartikk
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Posted - 2007.10.16 17:59:00 -
[52]
got same problem, trying to complete trading this char but keep getting not authorised, really sucks, no response from petition, not even a "we are looking into it", as far as i can tell theres been no response from CCP anywhere, great customer service i dont think
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Wangdang
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Posted - 2007.10.16 20:32:00 -
[53]
I cant even get into the screen to enter my card details :O
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Baron Serakh
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Posted - 2007.10.18 12:31:00 -
[54]
Has anyone had a petition reply to this stuff yet?
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Gabba
The Three Hundred
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Posted - 2007.10.18 13:46:00 -
[55]
I got a response but it made no sense, the GM said i was behind a anonymizer/IP mask. All i got is a router so im assuming they confuse the 2.
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Gabba
The Three Hundred
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Posted - 2007.10.18 13:54:00 -
[56]
Just tried it from work, doesnt work here either. I dont know anyone thats NOT behind a router. Maybe ill try and connect directly to my modem but this should really not be happening since like pretty much everyone has a router nowadays.
Besides CC validation is entirely seperate from IP adresses, CC companies take care of securing the transactions, i dont understand where my IP adress comes into the whole equation.
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R9664
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Posted - 2007.10.18 15:07:00 -
[57]
actualy a router do anonymus you a bit. so i whoud but the problem is that many isp also use NAT and that makes it very hard to know who is acualy sending or reciving. as nator Pat as it is cald used non static information to send and recive your information it just uses what is avalable. Pat uses ports do say from were it comes and so on. and that means that if for example your ISP uses PAT in several layers of ther infrastructure will make that the first public ip that is used have no ide from who it is coming from and thus makes it impoible to trace who it is if you dont go in and trace every pakage thure logs in every switch or router in the hole network and that can take years if they have many .
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UberDeathDealer
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Posted - 2007.10.18 17:35:00 -
[58]
I had a similar "not authorized" problem with billing. Apparently my bank put a block on my account because they thought EVE was a gambling website and they don't allow their accounts to be used for gambling.
I got it cleared up the very next day. However right after I authorized the charge I received a phone call from my bank stating they need to verify some activity on my account. Apparently they don't like doing transactions too the British either. LOL! Anyway everything is cleared up and I am happily EVEing again.
Has anyone tried to contact your banks?
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Nilikam
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Posted - 2007.10.20 18:08:00 -
[59]
Contacted the credit card and the bank, all they can say is they never saw any transaction, and all is fine.
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Malachi
Infinitus Odium
The Church.
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Posted - 2007.10.20 18:41:00 -
[60]
Just file a petition under the relevant section and the GMs should sort it out fairly soon. Worked for me.
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