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Timaeus Stoic
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Posted - 2007.11.12 19:55:00 -
[61]
So the only way to fix this is to Petition it?
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Mr Krosis
The humble Crew
Interstellar Alcohol Conglomerate
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Posted - 2007.11.13 04:30:00 -
[62]
 Originally by: Timaeus Stoic
So the only way to fix this is to Petition it?
Good luck with that. A friend of ours just gave up trying after no response to petition or email for over a week. Maybe we'll get him to come back when he gets bored of wow again.
Good job CCP on loosing customers by suddenly refusing to take their money, then ignoring them without explanation.
-- Mr Krosis
The greatest obstacle to discovery is not ignorance; it is the illusion of knowledge. |
Nee'Jaya
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Posted - 2007.11.16 03:54:00 -
[63]
FYI; I just had the exact same problem (error - not authorised). Sent multiple petitions with no feedback. Gave up waiting for a reply and bought a GTC(which worked), using the same credit card that could not be authorised by CCP.
I called the visa card company to confirm if there was any hold or security issue on my card, which they confirmed there wasn't and there was no record of any attempted transaction from CCP.
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HesDeadJim
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Posted - 2007.11.16 19:46:00 -
[64]
I had the same thing happen to me about 15 mins ago. Rechecked my account info and that was ok, but seems I left one letter out of my address (which was recurring with each transaction). I redid the subscription with the right credit card address and it went straight through.
It looks like CCP added something new to check if acct info and the info you supply with the credit card subscription match exactly.
GL.
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Aenikus
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Posted - 2007.11.19 12:20:00 -
[65]
Well they have stopped taking money from my credit card as of October but are still letting me play. There have been no problems with this credit card before. I only noticed this at the weekend when I went in to check something else and saw that I had Zero (0) playtime left on my account and that there was no cc payment for October.
However I have been logging on for a month with no problems ū
SO FREE PLAY FOR ME
However since I donĘt want a permanent ban I am going to be honest and petition this issue today. With their current appalling customer service I should get about another 2 months of free play!
Anyone else getting free play or am I the only lucky one?
Since I work in ecommerce this is my take on what has happened:
At a CCP meeting several weeks ago:
Accountant bottom line person (ABP): Well we have a problem in that we are a target for fraud because our billing system has more holes than a swiss cheese. We need a quick simple cost effective solution [read dirt cheap that takes no effort, developer time, more customer service people or special anti-fraud billing kit]
Genius Ecommerce whizzkid with business masters degree (GEWMBA): well why donĘt we just stop any payments where the credit card appears anonymous? This can be done at the flick of a switch on the current billing system.
ABP: Wow what a great idea, solution that costs nothing. I love you GEWMBA.
GEWMBA: why thank you, I love you to.
Clever techy (CT): but wonĘt that stop anyone behind a home router, with a home network and hardware firewall (a lot of people these days, especially on-line games players). Playing from college, from work in break times, shared rented accommodation with shared internet (e.g. serviced apartments). This could hit a lot of our player base; our petition system could not handle it. Should we not explore using the sophisticated solutions that Amazon, Tesco, etc etc use?
GEWMBA: look CT you'r just not with the program here, we canĘt invest in such stuff, we will put some text on the account page about not being anonymous with your IP. It will be fine, this solution maximises through life-cycle supply chain disintermediation profitability.
ABP: [In awe] I love you GEWMBA. Can I adopt you! CT get with the program, do what GERWMBA says, maximise the supply chain profitability thingy.
So the switch is flicked in October.
Then the petitions start to go up.
CT: see I told yur!
ABP and GEWMBA: its just a few silly people who did not read the account page information. For internet geeks they really should know what an anonymous IP address is. Huh nerds!
CT: petition time is a week and rising as you know we donĘt have the speediest billing time and customer service.
ABP and GEWMBA: get with the programme!
So the petitions go up and more and more and more accounts start to get closed.
CT: at this rate by the end of November half our accounts will be closed.
ABP and GEWMBA: OK just let the people play on for free; itĘs a small hit until we can creatively network a solution.
CT: profitability thingy? More customer service people? Amazon like solutions.
ABP and GEWMBA: you are a broken record, go away, we have discussed all that. Stop being so negative, be the solution not the problem.
Somewhere in CCP the business people mull over what cheap solution than can come up next without the interference of any clever techy who might actually know what they are taling about.
Petitions answered no time soon folks and so CCP keep the grand tradition on poor online customer service for online games going. SOE would be proud.
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Aino 7
Caldari
Off Balance Sheet Entity
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Posted - 2007.11.19 19:14:00 -
[66]
Edited by: Aino 7 on 19/11/2007 19:15:16
I tried to log into one of my accounts today, and got a pop-up error telling me to reactivate my account. This is what I got when I logged into my account info:
Originally by: "eve-online"
Subscription Status: Suspended
Reactivate
Account disabled due to billing sync error. Account was not successfully billed some time ago.
I tried clicking "Reactivate", and got this:
Originally by: "eve-online"
We are sorry but you can not update your payment details unless you have less than 30 days playtime remaining on your current subscription.
Your remaining playtime is 91d:4h:59m
I tried logging into the forums, and got this:
Originally by: "eve-online"
Login credentials incorrect
According to my credit card statements, my card was billed in August and is due to be billed again right now. Instead I am locked out and cannot reactivate my account. This character is on my only other account and I fear it will also be deactivated tomorrow as my credit card is billed on consecutive days.
I will file a petition shortly, but in the meantime, what is the problem? Has my card company failed to process payment? Can I resolve this by contacting them, or would I be complicating matters further?
Any help greatly appreciated.
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ohton
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Posted - 2007.11.23 07:47:00 -
[67]
Edited by: ohton on 23/11/2007 07:54:21
hi everyone,
i had the "not autorised" error for my account reactivation. i try, try and try again with every methodes given in this post and none of them worked. Finally i made the last think to do when have issue with strange web page behavior ...
i used Iexplorer ( yes i confess it)instead of firefox.
IT WORKS !!!!!
i still can't believe it.
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A Sinner
Umbra Congregatio
Interstellar Alcohol Conglomerate
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Posted - 2007.11.23 14:48:00 -
[68]
I've just been through the same problem and couldn't post here. It was a pain in the ass... lost a few training hours too unfortunately but now i bought a GTC and I am back. I filed a petition and I got a very quick response. They told me they made some changes and it should work now... but it didnt so after that they told me it was a problem at my bank and that I should call them. I did and everything was fine. So after 102 attempts to pay with 2 CC ... VISA and Mastercard and 2 different ips and 2 different browsers I got tired ... went to the bank and payed with cash for a GTC. I told the GM about this post and that lots of people are waiting for an answer in here but he didnt reply to that. So I guess your best choice right now is to buy a GCT until all this is fixed.
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