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Nilikam
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Posted - 2007.10.14 20:25:00 -
[1]
Edited by: Nilikam on 14/10/2007 20:33:52
Here is a very serious issue that has started to appear in EVE. It leaves users stuck out of their accounts, unable to log into the game, and even unable to log onto the website and therefore post on forums.
Here is what happens:
1) Account disabled with no reason
You try to log on and get this sorry screen:
2) Cannot reactivate account
When you try and reactivate the account, it does not reactivate refusing any credit card you submit.
3) You are totally stuck, can't talk to your corp, can't post on forums, can't get an answer from CCP. If you try too many times to reactivate the system tells you you have too many tries.
Trying to log onto the website doesn't work either:
There are other threads in this forum from people who are in this situation, but since victims of this bug cannot post, there are probably are many more.
To recap what has been posted:
- Using another credit card doesn't help, any card will be refused
- Trying from another IP address has not helped
- Some people had this issue disappear after a while
- This has started some 4 days ago
- CCP has not given any feedback or answer to anyone on this, and there are 4 days old petitions logged
What we need to know:
- Does buying a Game Time Card helps?
- Anyone had feedback from CCP?
- Any other information that can help really
Of course feedback from CCP would help, but apparently this is asking too much.
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pyrofox
Brutor tribe
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Posted - 2007.10.14 20:36:00 -
[2]
C'mon CCP get your fingers out !!
This is well ridiculous!!!!!!
SOMETHING NEEDS TO BE DONE AND NOW.
WHAT IS YOUR EXCUSE???????????????????????
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momotaro
Reikoku
Band of Brothers
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Posted - 2007.10.15 00:28:00 -
[3]
Edited by: momotaro on 15/10/2007 00:28:44
ye dude, happened to me too, exactly the same.
timecodes helped me. after 4 months or so the card worked again.
as i have some friends at the bank that owns my card i talked there and they told me that at the last phase of the payment eve stalls and the time allowed for the transaction passes. the sistem then says that the card is not allowed. i'm not a bank expert or anything, thats just what i understood from what they told me.
when you buy timecodes be sure they have it in stock because i got fried once and haven't received my code in half a year i guess.. so -15$ for me :D
sorry for my english. good luck with the issue mate!
later edit: i petitioned and they told me to buy a timecode.. nuff said.
********
The nail that stands out, gets hammered.
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Nilikam
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Posted - 2007.10.15 03:18:00 -
[4]
Edited by: Nilikam on 15/10/2007 03:24:28
Cool, this info helps.
Come on, keep the information coming, if you get just say me too, or I have had this problem it will help.
A few more posts like this one and maybe we can do the debugging for CCP without their help..
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pyrofox
Brutor tribe
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Posted - 2007.10.15 04:04:00 -
[5]
Its the appliance of science I guess.......
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Keyn Thror
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Posted - 2007.10.15 05:50:00 -
[6]
I have EXACTLY the same problem as you described, with my second account.
When it came to the date, when the next payment should happen, my account got blocked, and all further attempts to reactivate it brought me to "Not Authorised" error.
Lucky it was my alt account, and my main still playing, but I'm afraid to think what may happen when it comes to this account's pay day...
I've sent a petition from the blocked account about 6 days ago, still have no answer from CCP.
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RaTTuS
BIG
Ka-Tet
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Posted - 2007.10.15 11:35:00 -
[7]
edit those pictures and remove your login name -
for safety
--
BIG Lottery, BIG Deal, InEve [Now Verified] & RaTTuS Home
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Nilikam
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Posted - 2007.10.15 13:41:00 -
[8]
What makes you think they are not edited? 
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R9664
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Posted - 2007.10.15 14:50:00 -
[9]
My problem started 3 days agou for no reson given an acount have ben suspended and i cant reactivate it in any way at the moment. i will try and buy a GTC and see if that works so i will be back to inform you about how it workes out.
Thous of you that have sent in a petition and not goten an answer or thous that cant post here. http://ccpgames.com/company/contact.asp at the address ther is 2 emails to suport and to kieron. Send in an email stating your problem and they might start taking this seriusly .
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Nilikam
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Posted - 2007.10.15 16:01:00 -
[10]
Good idea, I just sent this:
Dear sirs,
I would like to draw your attention to a problem that results in EVE subscribers having access to their accounts declined, and leaves them without means to regain access. This problem is affecting several subscribers, although it is difficult to estimate how many since victims of this problem cannot post on the forums anymore.
I strongly believe this is due to a problem with CCP billing system, we have tried to gather as much information on the problem as we can in this thread on your forums: http://oldforums.eveonline.com/?a=topic&threadID=614023
As subscribers are deprived from access to the game and even several areas of the website, it is a very frustrating experience. Even more frustrating is that most people being affected have petitionned several days ago and received absolutely no answer from CCP, and while other threads have received attention in your forums, threads about this problem have not.
This should also be of concern to CCP as it seems to also affect new subscribers.
Please, do get back to our player community on this issue, as the lack of communication makes this kind of situation all the more difficult to deal with, as you know some players have responsibilities towards their corporations, and having no visibility on what is or is not happening makes the issue much worse.
Kind regards,
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R9664
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Posted - 2007.10.15 17:10:00 -
[11]
a litle nicer then my email thou. but hay im not a nice guy. But my real concern is were have CCP gone it apears that they have left the forum as it seam as they havent responded to anything in quite a while. maby we shoud try and cal ther main office to. If they dont respond to anything in a couple of days i might try and cal the HQ and see if i can get hold of someone by phone as they seam not to respond to emails or petitions . it is very frutrating that an acount have been suspended and that you cant get any responce what so ever.
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Nilikam
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Posted - 2007.10.15 17:36:00 -
[12]
Yea, I am also considering this kind of action, and send emails to their commercial offices and partners.
The forums do feel pretty much abandoned, but you can see moderators picking easy threads 2-3 times a week.
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R9664
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Posted - 2007.10.15 17:41:00 -
[13]
i did se that ther was dev guys in on general forum today comenting on girls.
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pyrofox
Brutor tribe
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Posted - 2007.10.16 02:02:00 -
[14]
 Originally by: R9664
i did se that ther was dev guys in on general forum today comenting on girls.
girls have *******, so i condone such action.
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pyrofox
Brutor tribe
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Posted - 2007.10.16 14:17:00 -
[15]
*BUMP*
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Hechizado
Caldari
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Posted - 2007.10.16 17:15:00 -
[16]
I have the exact same problem
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Nilikam
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Posted - 2007.10.16 20:39:00 -
[17]
ok, I finally got my GTC, and guess what?
I went to reactivate my account, and while it was doing so it timed out and gave me an error...
When I retried it said the code was already used, I tried to log in and it worked...
So getting a GTC is a valid workaround, especialy since support still didn`t give me any sort of feedback after a shameful 6 days...
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pyrofox
Brutor tribe
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Posted - 2007.10.17 01:13:00 -
[18]
Edited by: pyrofox on 17/10/2007 01:13:27
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Vuluun Delavardi
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Posted - 2007.10.17 01:43:00 -
[19]
i have this, PLUS, I guess I tried to reactivate my account so many times, where it shows error not authorized, I get an
ERROR: INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED
5 days now since a GM spoke with me. I'm getting to the point where is it even worth paying for my other accounts giving them money when they dont even bother to respond to their "supposed valued customers" in a timely manner.
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Gaia Thorn
Mentally Unstable Enterprises
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Posted - 2007.10.17 10:11:00 -
[20]
Well irony is when ccp launches power of 2 when people cant even pay for their first account.
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Aurgelmir
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Posted - 2007.10.17 11:42:00 -
[21]
Have sent this email to CCP;
________________________________________
Dear mr/ms
Please read this forum link:
http://oldforums.eveonline.com/?a=topic&threadID=614023
It seems that many people including myself has a problem paying for the subscriptions on eve-online. I filed a petition from [email protected] but have had no answer. (Others have also filed petitions regarding this problem)
I have been able to order a GTC from your web shop.
So the problem seems to be with the handling of payments in the game-accounts.
Please make also respond on this forum link so people know you are working with the problem.
Best regards
Hans-Thomas
Norway
___________________________________
Going to call CCP later today to verify that they know of the problem and are working on it.
If I get any replay I will post it.
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Barry Manillow
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Posted - 2007.10.18 00:23:00 -
[22]
i had this issue happen to my main character 6 days ago. i still cant access him. this alt is paid for with the same bank details so i'm no sure why this character still works and my main doesn't.. plus my main had a skill finish training 3 hours after i got booted 6 days ago. will ccp be 'refunding' this loss in training time? 
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Vekt
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Posted - 2007.10.18 06:27:00 -
[23]
Originally by: Vuluun Delavardi
i have this, PLUS, I guess I tried to reactivate my account so many times, where it shows error not authorized, I get an
ERROR: INSERTATTEMPT_MAX_NR_OF_ATTEMPTS_REACHED
5 days now since a GM spoke with me. I'm getting to the point where is it even worth paying for my other accounts giving them money when they dont even bother to respond to their "supposed valued customers" in a timely manner.
I have the exact same problem on another account.
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R9664
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Posted - 2007.10.18 07:50:00 -
[24]
what you can try is get a public IP address. meaning if you use a ISP that gives you an IP address in the range of 10.0.0.1 to 10.255.255.255 or have a IP address that starts with 192.168 you need to ither go somewere were you can get an IP address thats starts on something else if you cant do that then i dont know how to fix it at the moment as i understand it at the moment with CCPs billing system they need to be able to trace who is making the payment with an IP address and if the ISP uses Private IP addresses that trace is next to imposible to do. what you shoud eb able to do is cal you ISP and have them assign you a public IP address for a while so you can make the payment.
All this is because of companies whant to be able to see who made the payment due to rumors that CCP have had a few people frauded with ther creditcards.
hope this helps a bit. you can also go directly to your bank and do it from ther they shoud have a public Ip address so they can trace who is doing the payment.
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Jazeki
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Posted - 2007.10.18 11:33:00 -
[25]
Actually, this has been going on for nearly a month. There have been many threads about it - none of which to my knowledge have had any official postings. Essentially, if this happens to you, CCP does not care beyond a form email you *might* get in a week. You have two choices
1) start using ETC to pay for your account - no access to other features (power of 2 etc) that require CC
2) stop playing
I went with 1, for now.
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UberDeathDealer
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Posted - 2007.10.18 17:38:00 -
[26]
I had a similar "not authorized" problem with billing. Apparently my bank put a block on my account because they thought EVE was a gambling website and they don't allow their accounts to be used for gambling.
I got it cleared up the very next day. However right after I authorized the charge I received a phone call from my bank stating they need to verify some activity on my account. Apparently they don't like doing transactions too the British either. LOL! Anyway everything is cleared up and I am happily EVEing again.
Has anyone tried to contact your banks?
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Old Bloke
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Posted - 2007.10.19 09:19:00 -
[27]
i have had the same problem, but have sorted it a different way, i contacted my card provider , and they were as much use as a chocolate fire guard
my wife noticed that eve accepts payment from a lot of cards, visa, mastercard etc,so she used our current account which has the visa logo on it and it now works fine,
i can only assume that something has changed with the way credit cards are authorised recently,so if u live in the uk, try my solution, it may work for you also,;
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Delgamez M'ock
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Posted - 2007.10.19 12:41:00 -
[28]
I've got the same problem with my alt account!
It is just poor customer service if CCP cannot publish an acknowledgement to this problem. The petition system is cumbersome and needs refining!
I've had a similar "loss of service" with my mobile phone provide and have had a refund of three months line rental for not having any service for three weeks!
Can anyone imagine CCP firstly - fixing this problem and then compensating, not just refunding days of play loss, for this mess...?
Lets keep this topic "bumped" and hope this motivates CCP to find a solution!
D.
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Barry Manillow
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Posted - 2007.10.20 17:44:00 -
[29]
sheesh.. it's been 7 days now since my account was suspended due to this credit card problem. 7 days of lost training time. 7 days of no response.
whats going on? i actually wanna get back playing with my main character, which i card log in to the forums because of the same problem..
and why can i still use this alt character when they're both paid for with the same card details??!?!?!
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Junichiro Malum
Amarr
BlackTalon Mining Corp
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Posted - 2007.10.20 18:51:00 -
[30]
Oh and CCP I best not see 20 delayed authorizations either. I dont need a bill for $400.00 USD because you can't get your stuff working correct like a company should.
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