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Flaze
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Posted - 2004.03.09 12:26:00 -
[1]
Edited by: Flaze on 26/03/2004 05:41:47
Edited by: Flaze on 09/03/2004 13:28:17
EvE best practices for stability and smoothy sailing : 3:31 AM 3/9/2004
Overview:
This document covers various facts and information pertaining to the EvE client and keeping it running stable on your windows OS.
Things to do or know to help when troubleshooting EvE stability issues:
1. EvE requires Directx 9.0b as of this moment, get it here.
2. EvE installs with a utility called "logserver.exe". This ultility is found in the EvE root directory and can be used to pinpoint CTD's and other issues. Please note this utility will not help you with BSOD. This utility can effectively help you as well as the developers pinpoint your crash issue's effectively. You can view Pann's "how to use logserver.exe" here.
3. Always verify your drivers are upto date as they change often from manufacturers. This includes even windows latest patchs and service packs also which can be found here.
4. Clear your EvE cache directory from time to time. This directory is not very well cleaned up by EvE IMHO and can grow and grow. Contact a EvE representitive to properly clear your cache and understand this part/process if you do not know how and possibly believe you need to clear EvE's cache. ( this shouldn't be an issue but it has obviously helped many )
5. EvE seems to not shutdown as well as it should if crashed or even just quiting the game for various players. In many cases a "cold boot" of your PC may be required to effectively keep from becoming unstable. In many cases we have tested here, on three computers with various hardware, we have found inhierant issues concerning EvE shutting down and then becoming very unstable if it is played again without a cold boot of the computer.
6. "PLEASE NOTE : THIS WAS REMOVED IN THE LAST PATCH 1413 It no longer is available." - You can disable your sound in the "prefs.ini" to quickly see if you have issues with "sound or sound drivers" and see if the CTD's stop. This is done buy opening the "prefs.ini" file in notepad which is located in your EvE Cache directory. Change the line of "audio=1" to "audio=0" and then save the file. this will disable sound in EvE.
7. In some cases reverting back one or two driver builds can possibly stabilize your EvE if you are having serious issues with the latest drivers for your hardware. This should be used as a last resort option as latest drivers should be ok. It has helped a few people though.
8. If you have continued to try various solutions and get limited stability results, then you might possibly consider reinstalling Eve and maybe even your OS and start fresh and clean and see how it goes. This is a last resort, but in many cases this fix's alot of players issues. EvE is very hungry for video, sound, ram and even processor resources. Haveing a buggy, messy windows from long time usage or just poor management of windows can wreck EvE out definately and cause you serious stability issues.
9. If your computer uses "Hyper-threading" make sure you are useing slot 1 and 3 on your motherboard as Hyper-threading will not work well if at all using ram sticks in slot 1 and 2. This cause many people issues.
I am sure there is more but this is a good start....
If you are seriously having issues and have exhausted all your personal resources and feel you need to contact the GM's/DEV's/CCP, here are some of the do's and don'ts
1. Unless absolutely play stop you should petition under "other" for stability issues. My expieriences with the GM's and DEV's has been exceptional but you must exercise patience.
2. Be precise and clear and when possible present actual logs and documentation when responding or opening a petition. To help you effectively the GM's/DEV's will need correct and accurate information
3. You get more sugar with honey. Always be kind getting help. No one likes helping people who just ***** and offer no real information and just want to *****.
4. Try to stay with one representitive to eliminate redundant troubleshooting.
5. Stay with one petition and do not open multiple petitions for one issue. This will confuse you as well as the people helping you and also prevent you from being asked the same questions and given the same redundent troubleshooting task.
I hope this possibly helps someone out there play EvE more and enjoy it more if you are having issues.
Regards,
Flaze |
Jarelle
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Posted - 2004.03.09 12:48:00 -
[2]
Some good tips there - worth a sticky?
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Flaze
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Posted - 2004.03.09 12:53:00 -
[3]
feel free to add in anything that helped you get going better......if you see something missing ro know other solutions.....all feedback with good idea's and constructive help are appreciated:):)
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Scorpyn
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Posted - 2004.03.09 13:12:00 -
[4]
Edited by: Scorpyn on 21/04/2004 14:19:05
Good post 
Some things to add (copied from a post i made in another thread) :
1. DirectX can be found here (or at Windows Update)
10. One thing many ppl don't do is update the drivers to the motherboard chipset. Do that.
VIA Chipset (download the Hyperion 4in1 Drivers)
nForce chipset (platform/nforce drivers -> unified driver -> your os)
If these don't work, install the ones from your motherboard manufacturer. Visit their homepage and download from there, don't install the ones on the CD as they are always old.
11. Try updating your gfxcard drivers :
ATI Radeon official drivers - Seems to work fine for me
Nvidia Geforce drivers
Omegacorner.com - Unofficial (?) Drivers for many gfx cards
12. Another thing to remember is to always uninstall the old drivers prior to installing new ones. Look in add/remove programs for them.
13. Turn off AGP fastwrite, as that causes problems in some cases.
14. Make sure the components don't get overheated. If that doesn't help, remove all overclocking and try underclocking.
15. In some cases, a memory module might be broken - there are memory testing programs at http://memtest86.com/ and http://www.memtest.org/ that might help locating a broken module.
16. I noticed that I couldn't start EVE when removing some memory. I usually run EVE with 512MB ram, but in this case I tried it with 256MB and it wouldn't start.
17. Not connecting the extra ATX power cord (2xyellow + 2xblack) from the PSU to the motherboard might cause stability issues, maybe the computer won't even start (all motherboards don't have this).
18. New flavours of windows are set to automatically restart instead of showing a bluescreen. You can either see what caused the restart by viewing the system log (win2k: control panel -> administrative tools -> event viewer) or you can change it so that windows doesn't automatically reboot (win2k: right-click my computer -> advanced -> startup and recovery -> uncheck automatically reboot). The bluescreen will give you (or a person who knows more than you about this issue) a clue to what caused the bluescreen.
19. Make sure that you have the latest patch applied. Sometimes there is a volontary client-patched released. If the patcher fails with a checksum error while patching the .stuff-files, you can try downloading them from here. If that doesn't do the trick, a reinstall might be necessary - but first try to download the patches again with another program, like GetRight or mozilla.
20. Don't connect to the test server (Chaos) with your main EVE program. Copy the whole folder to a new location and run from there. Don't connect to the main server (Tranquility) with a version of EVE that is patched for Chaos.
21. Make sure that your computer is grounded, and if it's on a network make sure that all computers on the network are grounded. In some rare occations, turning the powercord upside down (switching places between ground and phase) helps (does not apply to all kinds of electrical outlet, only those where you can push the powercord in in 2 ways - all outlets don't look that way).
22. Avoid interference to the modem line and/or network cable by making it avoid the powercords as much as possible. Shielded cables might be an option in some cases. If you have a lot of equipment plugged into the phoneline, the signal will get worse - it might be good to disconnect some when you're playing (if you connect with a modem).
23. Some recommended D3D settings :
* Enable fog table emulation : On
* Mipmap detail level : Highest
* Vertical Sync : Always On (You will get a higher framerate if this is off, but there will be graphical errors as the image is updated in the gfxcard memory at the same time as it's updated on the monitor).
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Flaze
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Posted - 2004.03.09 13:23:00 -
[5]
Edited by: Flaze on 09/03/2004 13:40:55
Edited by: Flaze on 09/03/2004 13:26:48
ah i see the edit button...ok hehehe
thanks for the feedback and good response
yea update the BIOS of your motherboard...ecspecially if its a new one which will mean you will see a new bios probably not long after launch...maybe even two or three updates....as in..if your motherboard is newer then you will see a BIOS revision sooner as the board gets into the market and people see the issues and they write new updates....
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Scorpyn
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Posted - 2004.03.09 13:23:00 -
[6]
Edited by: Scorpyn on 11/03/2004 09:21:22
 Quote:
thanks for the feedback and good response
np m8
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Scorpyn
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Posted - 2004.03.09 13:34:00 -
[7]
Edited by: Scorpyn on 09/03/2004 13:36:14
Quote:
yea update the BIOS of your motherboard...ecspecially if its a new one which will mean you will see a new bios probably not long after luanch...maybe even two or three updates....as in..if your motherboard is newer then you will see a BIOS revision sooner as the board gets into the market and people see the issues and they write new updates....
Just make sure that you know what you do - do it wrong and your computer won't start.
My motherboard must be VERY new - I already had the latest bios...
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Flaze
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Posted - 2004.03.09 13:41:00 -
[8]
Yes...updating your BIOS is not for the novice computer user:)...contact a good PC vendor/repairshop if you are not sure how to do this:)
Flaze
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Flaze
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Posted - 2004.03.10 01:18:00 -
[9]
Usually though a bios revision is a last ditch effort...but it can help possibly if your way out of date
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Scorpyn
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Posted - 2004.03.11 09:20:00 -
[10]
Edited by: Scorpyn on 05/04/2004 17:59:02
24. Firewall settings:
Open port 26000 tcp and 26001 udp to and from 157.157.139.10 and it should work.
More connection problem info here.
25. Supplied by Joshua Calvert (moved higher up so that ppl can find it easier) : "This utility combined with this guide improved my graphical performance for ATI Radeon 9800 Pro."
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Flaze
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Posted - 2004.03.12 06:09:00 -
[11]
Nice find Scorpyn:)
thats good stuff.....
Flaze
CEO : R-U-OK
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Vausti Erataux
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Posted - 2004.03.15 12:35:00 -
[12]
For those having issues with sound being choppy and getting the ddhelp.exe error when exiting the game, try lowering your sound card hardware excelleration to basic. You may get an error when starting saying that EVE needs 12 channels, but will allow you to play. Since lowering my sound card Hardware Excelleration I haven't CTD''d once.
May be time to upgrade that sound card.
V
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Eisha
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Posted - 2004.03.15 22:12:00 -
[13]
Right now my roomate and I are using a Net Gear Wireless Router and Net Gear Wireless Iethernet cards. Class g. Are there any known issues with wireless networks? My roommates game seems to run fine but mine will periodicly freeze, and every now and then causes a reboot (Yes I have the auto restart turned off in XP).
"There is a ***** in everything,
thats how the light gets in." -Lenord Cohen |
Flaze
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Posted - 2004.03.15 22:58:00 -
[14]
If you are having possible collsion errors in your wireless lan, look in your routers logs or enable the routers logging to trap and see any collisions on the router.....the routers logs will tell you if you are having CTD's due to router issues....
many IT departments are getting rid of wireless lans and reverting to traditional hardwire for both security and stability concerning network connectivity...for me wireless just isn't quite there yet for power users and high end demands....EvE is power useing your PC even if your a low end user/gamer
as for documented netgear wireless issues....I am not sure...but a chat with the dev's in and "other petition" may offer more advice and resources
Flaze
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Scorpyn
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Posted - 2004.03.16 12:35:00 -
[15]
If packets are dropped (for example if the signal is too weak), eve will disconnect. It shouldn't be able to make your computer crash though, so something else must be wrong aswell...
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Shocky
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Posted - 2004.03.23 21:03:00 -
[16]
Quote:
If your computer uses "Hyper-threading" make sure you are useing slot 1 and 3 on your motherboard as Hyper-threading will not work well if at all using ram sticks in slot 1 and 2. This cause many people issues.
Can you please provide a link to back this up? I'm not saying your incorrect but a link would be useful. seems odd because most intel motherboards with Hyperthreading use dual channel memory and the user doesnt have allot of choice when using two sticks of memory or even one for that matter. 
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Flaze
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Posted - 2004.03.24 11:06:00 -
[17]
Shocky,
I have an ASUS p4p800 mother board and also an MSI NEO2 mother board...both are flagship motherboards from there respective companies.
In both cases neither motherboard would even barely load the OS before bluescreening or did BSOD on install when building them both, specifically because the rams sticks were put into slots 1 and 2.....now it is possible that intel boards are some how differnent....but i had to research it for a day or so until I figured it out. Who knows maybe it was a bug in the first runs since they are both new boards on the market when I got them. so I have no idea if its a manufacturer issue or hyper=threading issue
This was the very reason and only reason these two brand new boxes/motherboards wouldn't even barely run upon building them both side by side. Im no hyperhtreading authroity but I know slot 1 and slot 2 are wrong for my two boards listed above.....and I know many others who ran into the same issues and upon moving the second stick out of slot 2 and to slot 3 there funky computer become not so funky.....
I also have a good friend who just disabled hyperthreading for good and thinks its crap after replaceing all ram and everything to only find his box when overclocked took a big performance dump when combined with hyperthreading....so go figure........removed the Hyper-threading and wham the box literally screamed and benchmarks wnet through the roof
what ever you think about hyper-threading and such or what I think is nothing more then speculation and propaganda ...we are not hyperthreading developers or core deisgn engineers....so you have your opinions and I have mine and im not scouring the web to validate my opinion to you...I explained this to you in another thread also.....let others decide on there own and research it...im just offering possible solutions to those who have turned to other resources and solutions and are still having issues is all im doing
Flaze
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Bactrian
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Posted - 2004.03.24 14:11:00 -
[18]
Could someone post in here which cache files to remove?? I don`t want to empty the whole cache folder, as I have some files in there I`d like to keep
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Shocky
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Posted - 2004.03.24 19:14:00 -
[19]
Quote:
Shocky,
I have an ASUS p4p800 mother board and also an MSI NEO2 mother board...both are flagship motherboards from there respective companies.
In both cases neither motherboard would even barely load the OS before bluescreening or did BSOD on install when building them both, specifically because the rams sticks were put into slots 1 and 2.....now it is possible that intel boards are some how differnent....but i had to research it for a day or so until I figured it out. Who knows maybe it was a bug in the first runs since they are both new boards on the market when I got them. so I have no idea if its a manufacturer issue or hyper=threading issue
This was the very reason and only reason these two brand new boxes/motherboards wouldn't even barely run upon building them both side by side. Im no hyperhtreading authroity but I know slot 1 and slot 2 are wrong for my two boards listed above.....and I know many others who ran into the same issues and upon moving the second stick out of slot 2 and to slot 3 there funky computer become not so funky.....
I also have a good friend who just disabled hyperthreading for good and thinks its crap after replaceing all ram and everything to only find his box when overclocked took a big performance dump when combined with hyperthreading....so go figure........removed the Hyper-threading and wham the box literally screamed and benchmarks wnet through the roof
what ever you think about hyper-threading and such or what I think is nothing more then speculation and propaganda ...we are not hyperthreading developers or core deisgn engineers....so you have your opinions and I have mine and im not scouring the web to validate my opinion to you...I explained this to you in another thread also.....let others decide on there own and research it...im just offering possible solutions to those who have turned to other resources and solutions and are still having issues is all im doing
Flaze
Right So your basing that on a problem that you are having and again you are supplying no links to back this up as an "real" technical issue. Perhaps you should remove it as I seriously doubt it will apply to anyone else or specify what motherboard(s) it effects as you might misslead people with what you have posted.
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Flaze
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Posted - 2004.03.24 20:09:00 -
[20]
shocky quit trolling this thread...
go play eve or something....i explanied it nice..now im telling you flat out...your trolling .....no one cares but you about this...
all you did was quote me and question everything over and over cause you feel you are some god with hyperthreading or something...who cares..it worked for me and I dont care if its differant for you or something....
last time i feed the troll
Flaze
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Flaze
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Posted - 2004.03.24 20:11:00 -
[21]
Quote:
Could someone post in here which cache files to remove?? I don`t want to empty the whole cache folder, as I have some files in there I`d like to keep
go here bro and read this...there is a section on exactly how to clear your cache corrcetly in this document
Flaze
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Flaze
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Posted - 2004.03.24 20:16:00 -
[22]
Quote:
Quote:
Shocky,
I have an ASUS p4p800 mother board and also an MSI NEO2 mother board...both are flagship motherboards from there respective companies.
In both cases neither motherboard would even barely load the OS before bluescreening or did BSOD on install when building them both, specifically because the rams sticks were put into slots 1 and 2.....now it is possible that intel boards are some how differnent....but i had to research it for a day or so until I figured it out. Who knows maybe it was a bug in the first runs since they are both new boards on the market when I got them. so I have no idea if its a manufacturer issue or hyper=threading issue
This was the very reason and only reason these two brand new boxes/motherboards wouldn't even barely run upon building them both side by side. Im no hyperhtreading authroity but I know slot 1 and slot 2 are wrong for my two boards listed above.....and I know many others who ran into the same issues and upon moving the second stick out of slot 2 and to slot 3 there funky computer become not so funky.....
I also have a good friend who just disabled hyperthreading for good and thinks its crap after replaceing all ram and everything to only find his box when overclocked took a big performance dump when combined with hyperthreading....so go figure........removed the Hyper-threading and wham the box literally screamed and benchmarks wnet through the roof
what ever you think about hyper-threading and such or what I think is nothing more then speculation and propaganda ...we are not hyperthreading developers or core deisgn engineers....so you have your opinions and I have mine and im not scouring the web to validate my opinion to you...I explained this to you in another thread also.....let others decide on there own and research it...im just offering possible solutions to those who have turned to other resources and solutions and are still having issues is all im doing
Flaze
Right So your basing that on a problem that you are having and again you are supplying no links to back this up as an "real" technical issue. Perhaps you should remove it as I seriously doubt it will apply to anyone else or specify what motherboard(s) it effects as you might misslead people with what you have posted.
no im basing it off my personal expieriences and the literally 50-75 pcs I have repaired and seen this same issue come across many times...I dont care what hyperthreading does over at microsoft in its core technical guru design....what i do care is that across many differant boards early on it has caused issues...yea its prolly the manufactures marriage of the technology of hyperthreading to there motherboards chipsets and layout ....you must think im the only that buys ASUS and MSI motherboards....
i spent enough time on this hyperthread crap with you...
if your not happy go open up a thread and explain to the world how it works and show your uber technical skills in your own thread....
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Shocky
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Posted - 2004.03.24 22:07:00 -
[23]
Sorry, I was originally interested because I've never seen anything about hyperthreading requiring the use of certain memory slots to work correctly and would have appreciated a link to confirm this information you have provided.
If you can't confirm that what your saying is in fact true you should not post it as fact.
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Cruiser
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Posted - 2004.03.25 05:37:00 -
[24]
hmm, the line "audio" does not exist in my prefs.ini????
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Flaze
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Posted - 2004.03.25 07:22:00 -
[25]
they removed it with the last patch....i cannot edit this thread cause it is stuck so i cannot update it...
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Scorpyn
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Posted - 2004.03.25 17:02:00 -
[26]
maybe you could just add the line instead of edit an existing line?
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Joshua Calvert
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Posted - 2004.04.03 16:20:00 -
[27]
This utility combined with this guide improved my graphical performance for ATI Radeon 9800 Pro.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
Lardarz B'stard
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Posted - 2004.04.11 17:46:00 -
[28]
Nice posting guys.
I just had one question...
Has anyone found a way to retain your bookmark folders when clearing the cache yet? This has to be the biggest single annoyance for me in the game so far.
E.T. Radio - designed to enhance your flying experience....
http://radio.evesound.net:8000/evetrance.ogg.m3u |
Scorpyn
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Posted - 2004.04.12 01:55:00 -
[29]
Edited by: Scorpyn on 12/04/2004 01:57:02
Quote:
Comment from Bingo
when i "clear my cache", i delete the following items (without loosing my bookmarks):
...EVE/cache/macho*.*
...EVE/cache/map/*.*
...EVE/cache/temp/*.*
...EVE/capture/gamelogs/*.*
I believe deleting everything in che cache folder except prefs.ini and the Settings folder will make your bookmarks stay in their folders, but I have not tested it...
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Joshua Calvert
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Posted - 2004.04.12 11:01:00 -
[30]
Scorpyn, it's correct.
I cleared my cache my deleting everything in the cache folder except prefs.ini and the settings folder and haven't had any trouble with bookmark folders.
LEEEEERRRRRRRRRRROOOOOOOOOYYYYYYYYYYYYYYY! |
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