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CCP: What about jumpbridges?

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Author	Thread Statistics \| Show CCP posts - 8 post(s)
zilllii Midas Tycho	Posted - 2007.12.16 14:19:00 - [61] Edited by: zilllii on 16/12/2007 14:18:47 dont you see the obvious logic in disabling jump bridges by CCP? non working jump bridges + carrier cargospace nerf = they want you to get jump freighters for 8-12billions

CCP Explorer	Posted - 2007.12.16 14:26:00 - [62] I've been able to locate 8 bug reports on this particular issue, most of which were reported on 14 Dec. This issue had not reached the software development team at the time I read about the issue on the forums (a day after the defect was created). I re-assigned the defect to the software development team, we re-produced the problem and fixed it, I increased the defect's priority to High/Critical, sent in a request to include the fix in Trinity 1.0.1, and let's see what happens on Monday if we are able to get the fix in. I appreciate the positive feedback, constructive criticism and helpful suggestions. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Al'hayat Wolflord Minmatar	Posted - 2007.12.16 14:40:00 - [63] Originally by: CCP Explorer I've been able to locate 8 bug reports on this particular issue, most of which were reported on 14 Dec. This issue had not reached the software development team at the time I read about the issue on the forums (a day after the defect was created). I re-assigned the defect to the software development team, we re-produced the problem and fixed it, I increased the defect's priority to High/Critical, sent in a request to include the fix in Trinity 1.0.1, and let's see what happens on Monday if we are able to get the fix in. I appreciate the positive feedback, constructive criticism and helpful suggestions. Now that we have an official admission (another one) that the problem exists and is severe, can we PLEASE get the POS warfare declared invalid and get all the stuff reimbursed/reversed?
Fabienne Runestar Ars ex Discordia GoonSwarm	Posted - 2007.12.16 14:41:00 - [64] Originally by: CCP Explorer I've been able to locate 8 bug reports on this particular issue, most of which were reported on 14 Dec. This issue had not reached the software development team at the time I read about the issue on the forums (a day after the defect was created). I re-assigned the defect to the software development team, we re-produced the problem and fixed it, I increased the defect's priority to High/Critical, sent in a request to include the fix in Trinity 1.0.1, and let's see what happens on Monday if we are able to get the fix in. I appreciate the positive feedback, constructive criticism and helpful suggestions. Thank you! Many Alliances will thank you if this happens. Still concerned that it was mentioned in the post patch release, as an issue but nobody was working on it. :P --- Eve has taught me that Evil will always triumph, because Good is mysteriously unable to log in to defend it's assets.
Suboran Gallente Sphinx Inc Intrepid Crossing	Posted - 2007.12.16 14:47:00 - [65] Originally by: Futher Bezluden create a real Minmatar offensive EWAR system like a MWD disruptor. Its called a stasis webifier, minmatar recon ships have a bonus to it
farfrael	Posted - 2007.12.16 15:01:00 - [66] Originally by: CCP Explorer I've been able to locate 8 bug reports on this particular issue, most of which were reported on 14 Dec. This issue had not reached the software development team at the time I read about the issue on the forums (a day after the defect was created). I re-assigned the defect to the software development team, we re-produced the problem and fixed it, I increased the defect's priority to High/Critical, sent in a request to include the fix in Trinity 1.0.1, and let's see what happens on Monday if we are able to get the fix in. I appreciate the positive feedback, constructive criticism and helpful suggestions. Thank you for taking the time to keep us updated. Now for some more positive criticism, would it be possible for CCP to conduct a review of the way bug tracking is handled? How is it possible to have a known issue list produced by CCP include a specific, very easy to reproduce and very obvious bug for anybody in a 0.0 alliance and still we are told "This issue had not reached the software development team at the time I read about the issue on the forums" i.e. yesterday. How many more of these very obvious, very easy to reproduce and painful bugs "have not reached the software development team" despite being acknowledged as existing? And what happened to the claim that "CCP devs HAVE to play the game to see the impact of changes"? Is nobody in the dev team member of a 0.0 alliance with jump bridges? Even without counting "Miscellaneous" items, the known issues list has 100+ items in it. Similar to your dev blog "about the boot.ini issue", could you please provide an update explaining what CCP is doing about these issues (if anything)? Clearly today there is a complete disconnect within CCP, i.e. somebody, somewhere is keeping that known issues list updated but the dev team is not aware of it. Now, there's nothing we can do on your side of things apart from asking questions and hoping something will be done. On the other hand, there's a community of 40k active players who want that game to get better: take advantage of it and use it! Tell us what you need from the community to make the bug finding/testing/reporting process easier/faster/more streamlined. Communicate, do something to engage with us.
WrathOfOprah Caldari GoonFleet GoonSwarm	Posted - 2007.12.16 15:28:00 - [67] Originally by: Derovius Vaden Originally by: Tenshiin The patch notes don't mention anything about fixing jumpbridges for alliance-wide use. Can we at least get a statement, or even some sort of hint that this problem is at least known and possibly being looked at? Thanks, keep up the good work. Why do players insist on having devs hold their hands and stroke their hair when something breaks? Act your age and deal with what you're dealt. As long as someones told the devs there is an issue, what is nagging them going to do but prolong the fix? Look at you. Don't you look dumb now.
xttz GoonFleet GoonSwarm	Posted - 2007.12.16 15:31:00 - [68] I invite any dev to join GoonFleet ingame so we can demonstrate the multiple issues with jumpbridges all over our space. Various jump bridge problems have gone on since they were first introduced, and I don't see them being fixed for good without devs experiencing the issues first-hand in a live environment.
Admiral Nova Strike Team Nova	Posted - 2007.12.16 16:24:00 - [69] Wait. There haven't been any working bridges for anyone outside the owning corps since dec 6th, it takes until the 15th before anyone notices, despite dozens if not hundreds of petitions, thousands of posts and dozens of threads. Mentions on it in all the POS warfare prohibited threads etc etc etc... And no one knew about it ? Where do these GM's work ? On a different continent to the developers ? None ever get the inkling to ask a dev what the status is on fixing an issue they have seen petition after petiton about ? Who looks at the known issues list if not the people that are supposed to fix them? Why has it taken 9 days to discover it then only 1 day to fix ? ... eek! ! ! ! ! ! ! I don't think you will have to worry about lack of bug reports, forum threads or petitions about such matters again. No matter how long they appear on the known issues list I will be sure to petition, bug report and start a thread about them 3 times a day until they are fixed. You have no idea how much this issue has hurt some people. I appreciate sometimes things take time to fix, but taking so long for the people fixing them to discover despite the huge general awareness of the issue....
Admiral Nova Strike Team Nova	Posted - 2007.12.16 17:16:00 - [70] Edited by: Admiral Nova on 16/12/2007 17:15:55 http://oldforums.eveonline.com/?a=topic&threadID=652358&page=1#9 ^ Bug Reports were also submitted immediately after the patch, and we were told that you knew about it and were working on it..... Please review your process for handling bug reports, since you seem to have 'lost' them while tripping over Boot.ini's.

Al'hayat Wolflord Minmatar	Posted - 2007.12.16 17:25:00 - [71] Originally by: Admiral Nova Edited by: Admiral Nova on 16/12/2007 17:15:55 http://oldforums.eveonline.com/?a=topic&threadID=652358&page=1#9 ^ Bug Reports were also submitted immediately after the patch, and we were told that you knew about it and were working on it..... Please review your process for handling bug reports, since you seem to have 'lost' them while tripping over Boot.ini's. Now that is what we call OWNED. GG CCP :(
alpheon Caldari Ars ex Discordia GoonSwarm	Posted - 2007.12.16 18:36:00 - [72] http://www.atlassian.com/software/jira/ Jira, use it, love it. Quote: Tracking and managing the issues and bugs that emerge during a project is a critically important task, but one that few teams do effectively. JIRA is a bug tracking, issue tracking, and project management application developed to make this process easier for your team. JIRA has been designed with a focus on task achievement, is instantly usable and is flexible to work with. http://www.atlassian.com/software/jira/testimonials.jsp I hope everything gets worked out sooner rather then later.
Max Tyrris DarkStar 1 GoonSwarm	Posted - 2007.12.16 20:13:00 - [73] Edited by: Max Tyrris on 16/12/2007 20:17:36 http://myeve.eve-online.com/updates/knownissues.asp Quote: EVE: Trinity Known Issues The list below is the current list of known issues as of 6th December 2007. Build 45017 Post-Deployment Issues Jump bridges are only usable by the owning corporation, regardless of settings. So err... huh? Someone in CCP obviously knew about this issue long before December 14th.
Captain Campion Synergy. Imperial Republic Of the North	Posted - 2007.12.16 20:29:00 - [74] in the wave of 'you missed my bug report'... i'd like to see custom windowed resolutions reinstated, ur not supposed to remove features in an expansion.
hUssmann Caldari Veto. Veto Corp	Posted - 2007.12.16 20:58:00 - [75] Originally by: CCP Explorer I was not aware of this problem and can't find any defects on it Where did you try looking? Past your nose is always a good start. Try there. Ginger Magician > You are merely an effective ganker of haulers who runs at the first sign of combat.

CCP Explorer	Posted - 2007.12.16 20:59:00 - [76] Originally by: farfrael Thank you for taking the time to keep us updated. Now for some more positive criticism, would it be possible for CCP to conduct a review of the way bug tracking is handled? The reason this kind of slipped under the radar internally is that after the release of Trinity then starbases did not start up properly, which caused some pretty weird problems with POS and jump bridges in general. This issue was probably assumed to be a part of that overall problem that was fixed last Monday but is in fact a different issue. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games


CCP Explorer	Posted - 2007.12.16 21:22:00 - [77] Originally by: xttz I invite any dev to join GoonFleet ingame so we can demonstrate the multiple issues with jumpbridges all over our space. Various jump bridge problems have gone on since they were first introduced, and I don't see them being fixed for good without devs experiencing the issues first-hand in a live environment. I'll pass your contact information on to the task force that is now looking at POS issues (to prevent any kind of misunderstanding and tinfoilery, we will not "join" your corp but will use our official CCP characters to contact you for information). In addition to fixing the issue described in thread but we have also obtained server logs for the issue when jump bridges randomly unlink at DT, by using information provided to us by players. Knowing in detail which structures are experiencing problems helps us in locating the necessary server information. Erlendur S. Thorsteinsson Software Director EVE Online, CCP Games

Yohanes Flame Point-Zero SMASH Alliance	Posted - 2007.12.16 21:33:00 - [78] Explorer. Thank you. These last two post are exactly what the community want to hear. ____________________________ One Thead to rule them all - Boot.ini pre-patch thread
farfrael	Posted - 2007.12.16 21:52:00 - [79] Edited by: farfrael on 16/12/2007 21:53:12 Originally by: CCP Explorer The reason this kind of slipped under the radar internally is that after the release of Trinity then starbases did not start up properly, which caused some pretty weird problems with POS and jump bridges in general. This issue was probably assumed to be a part of that overall problem that was fixed last Monday but is in fact a different issue. Thank you for the feedback. Both posts appreciated. More interaction like this would go a long way towards creating (more) goodwill in favor of CCP You mention that the issue "was probably assumed to be part of the overall problem". In other words, nobody had the time/energy/willpower to actually check if the update on Monday fixed this particular bug. I believe you should not have to assume anything about bugs in your software. In keeping with unwanted but nonetheless offered suggestions: - upgrade your bug tracking software. it seems somewhat lacking at the moment. Plenty of good ones out there - put somebody at CCP officially in charge of tracking bugs. Somebody keeping updated the list of bugs, following-up on them, making sure the bug fixes did work. i.e. if a bug is assumed to have been resolved, contact the people who bug reported it, contact the people who filled a petition about it and ask them if indeed this specific bug has been resolved by the latest patch. It is a low-skilled and time intensive job. It doesn't have to be a highly ranked or even well paid person, just get an intern (or a temp or whatever) to do the grunt work but with 100+ acknowledged issues currently outstanding SOMETHING needs to be done. Fast.
Caine Rebirth	Posted - 2007.12.16 22:06:00 - [80] Wow this is awesome, this level of customer service is what makes folks understanding when issues do come up. I dont think this often about CCP but nice job!

Vishous Port Royal Independent Kontractors Atrum Tempestas Foedus	Posted - 2007.12.16 22:17:00 - [81] Originally by: CCP Explorer Originally by: farfrael Thank you for taking the time to keep us updated. Now for some more positive criticism, would it be possible for CCP to conduct a review of the way bug tracking is handled? The reason this kind of slipped under the radar internally is that after the release of Trinity then starbases did not start up properly, which caused some pretty weird problems with POS and jump bridges in general. This issue was probably assumed to be a part of that overall problem that was fixed last Monday but is in fact a different issue. Thank you CCP Explorer. You have to understand people, anyone who works at any type of desk job were you have to rely on other people for information, things will get lost. I work at a job building "high reliability" equipment. Even thou I am certainly not up on the food chain, I often hear times were very important information does not make it to the higher ups do to mis-communications and assumptions (assuming things is very bad in the corporate world). What most likely happened was with the boot.ini and pos not working, the jump bridge bug did not receive high enough priority and got lost in the other things that were put on the back burner. As for CCP Explorer said earlier, he was in on a Saturday reading the forums. Look at his title "Software Director". That means that it's not his job to go surfing and filter threw all the crap that gets put on the eve-o forums every day. Thou I believe we can all agree, the bug reporting system needs to be streamlined better, you can not call him every rude remark in the book just because this is the first he has heard of this problem while other more important issues were being addressed. CCP Explorer, I would like to apologize on behalf of the EVE-O community for any type of rude comments out of frustration and lack forward thinking. I know I myself have not always been the kindest to thous that work with you (remembering of the "carrier change ideas"). We appreciate you taking the steps needed to help satisfy we who are customers and we very much think your for your patients with us. For I'm sure you have been very VERY patient with us.
Tenshiin Caldari Duragon Pioneer Group GoonSwarm	Posted - 2007.12.16 22:47:00 - [82] Originally by: farfrael Originally by: CCP Explorer The reason this kind of slipped under the radar internally is that after the release of Trinity then starbases did not start up properly, which caused some pretty weird problems with POS and jump bridges in general. This issue was probably assumed to be a part of that overall problem that was fixed last Monday but is in fact a different issue. Thank you for the feedback. Both posts appreciated. More interaction like this would go a long way towards creating (more) goodwill in favor of CCP /signed
The Mittani GoonFleet GoonSwarm	Posted - 2007.12.17 04:50:00 - [83] Originally by: CCP Explorer I've been able to locate 8 bug reports on this particular issue, most of which were reported on 14 Dec. This issue had not reached the software development team at the time I read about the issue on the forums (a day after the defect was created). I re-assigned the defect to the software development team, we re-produced the problem and fixed it, I increased the defect's priority to High/Critical, sent in a request to include the fix in Trinity 1.0.1, and let's see what happens on Monday if we are able to get the fix in. I appreciate the positive feedback, constructive criticism and helpful suggestions. this is a pretty high priority and we're kind of upset about it in da swarm ok actually the only people who are upset about it are the non-goonfleet corps and who cares about them really lawwwwwwwwwwwwwwwwwwwwwwwwwwwwwwl but more seriously add some angryfaces here and please fix it tia*~~~~~
Wacoede Amarr Allied Combat Team Endless Horizon	Posted - 2007.12.17 05:27:00 - [84] Edited by: Wacoede on 17/12/2007 05:27:51 To all those that are complaining at explorer saying "but we filed Petitions" I say: Petitions != Bug Reports Petitions go to the GM team Bug Reports go to the Bug Hunters (and then on to the Devs) its kinda like going to the Personal department of any major company and asking for Marketing Information. They can tell who to go to for that info but they cant get it themselves. so basicly make sure you use the correct system to report bugs and lighten the load on the GM's _______________________________ Originally by: Avery Fatwallet when someone sez "eve is too tuff" standard reply is "can i have stuff?"
Kumq uat Gallente Round Table Enterprises DeStInY.	Posted - 2007.12.17 05:37:00 - [85] Thank you Explorer. I am glad this will be fixed soon. Thanks for keeping us in the loop. www.eve-pirate.com author and goat molestor.
Admiral Nova Strike Team Nova	Posted - 2007.12.17 06:12:00 - [86] Originally by: Wacoede Edited by: Wacoede on 17/12/2007 05:27:51 To all those that are complaining at explorer saying "but we filed Petitions" I say: Petitions != Bug Reports Bug reports were filed, petitions were filed, threads were created. Aside from fly to Iceland and knock on their door there wasn't anything else the community could have done without being more 'extreme' in their actions.
Mathias Zealot MAIDS	Posted - 2007.12.17 06:48:00 - [87] Let's look at the major things that have been fixed since the deployment of Trinity: boot.ini problems with POS working at all jump bridges not working Pretty much in that order. boot.ini was preventing people's computers from starting at all. That would be an EXTREMELY CRITICAL bug, which is why it was fixed in the middle of the morning there. POS not working at all is a critical bug since it affects anyone with a POS at all, which qualifies as a bit more important than the jump bridges not working, which only affects the POS with jump bridges. the jump bridges, while important, just were not as critical as several other problems the patch introduced because it was pushed out too soon. CCP Explorer is the software director, it's an important position, but he can't know about EVERY glitch and issue that came in with the latest patch. Doubly so with the storm over the first two issues. His reaction and handling of the issue was commendable. Good job, man. you might want to read the known issues page a bit more often though. --- "Come back with your shield, or on it." Originally by: soulkiller3 Can you keep posting pics i need a better FPS
KOTH Fluf Caldari Shiva Morsus Mihi	Posted - 2007.12.17 06:55:00 - [88] I filed my first petition on 2 of my jumpbridge links on October 27th due to the DT link bug, the GMS destroying them and them being bugged for over a month before that. I was told over and over in 3 responses that it would be fixed in Trinity. Now they still continue to go offline daily at DT and we have the new "Feature" of the rest of the alliance not being able to use them. I cant believe this issue has not been seen by CCP as I know the issue has been going on since September. I expect a real good fix this week. Fluf CEO Shiva Morsus Mihi
gordon861 Minmatar Head Insurance Services	Posted - 2007.12.17 14:35:00 - [89] Originally by: Admiral Nova Originally by: Wacoede Edited by: Wacoede on 17/12/2007 05:27:51 To all those that are complaining at explorer saying "but we filed Petitions" I say: Petitions != Bug Reports Bug reports were filed, petitions were filed, threads were created. Aside from fly to Iceland and knock on their door there wasn't anything else the community could have done without being more 'extreme' in their actions. I think the best solution would be for the GMs to escalate any petitions into Bug Reports when it turns out it's not something they can fix. Originally by: CCP Arkanon I frown on employees being power players to the extent that their gameplay results in any sort of domination over others. I donÆt believe CCP employees should run the EVE universe.
MrTripps Gallente	Posted - 2007.12.17 16:27:00 - [90] I'm really glad this issue is being escalated. Currently it is the second most troublesome post-Trinity issue our alliance has (a dramatic increase in the number of random game crashes is the first). "I hate to advocate drugs, alcohol, violence, or insanity to anyone, but they've always worked for me." Hunter S. Thompson.



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