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Andrue	Posted - 2004.04.10 14:18:00 - [1] Yesterday i was logged in for over 12 hours and had no problems. Today I'm getting bumped every half an hour or so. Is anyone else seeing this? My ISP says they know of no problems and my connection to the internet seems fine. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.10 15:35:00 - [2] Well I'm glad I'm not alone, but sorry for my fellow sufferers. FWIW this site was apparently down for five minutes as well. What ISP are you all using? I'm on Nildram. I still don't think it's my ISP at fault as only Eve gives any indication of problems but perhaps some external router we all have i common is having problems. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.10 16:14:00 - [3] I've contacted Nilly support and they are going to pass it to their network support people. Very nice to have an ISP with such good support. Typical that I so rarely need it :) Oh well, we shall see. I'm off down the pub now. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.11 08:26:00 - [4] An update:It's Sunday morning, 9:25 and I can't log in. The client claims the server is not responding and that i should check my connection. Obviously the connection is fine. Guess I won't be playing Eve then? -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.12 11:54:00 - [5] Ah ha - caught my first glitch: Target Name: N/A IP: 157.157.139.10 Date/Time: 12/04/2004 12:26:48 to 12/04/2004 12:29:03 1 2 ms 3 ms 2 ms 3 ms 2 ms 2 ms 2 ms 3 ms 2 ms 2 ms [192.168.0.1] 2 26 ms 26 ms 29 ms 29 ms 30 ms 16 ms 18 ms 19 ms 21 ms 21 ms lon1-adsl4.nildram.net [195.149.20.19] 3 24 ms 24 ms 26 ms 26 ms 27 ms 29 ms 30 ms 16 ms 17 ms 20 ms lon1-9.nildram.net [213.208.106.194] 4 21 ms 24 ms 24 ms 25 ms 27 ms 28 ms 30 ms 31 ms 32 ms 17 ms lon1-6.nildram.net [195.149.20.132] 5 20 ms 20 ms 22 ms 22 ms 25 ms 25 ms 26 ms 27 ms 27 ms 28 ms 246.ge6-0.mpr1.lhr1.uk.above.net [213.161.78.109] 6 17 ms 19 ms 21 ms 21 ms 22 ms 23 ms 26 ms 27 ms 27 ms 28 ms pos4-0.mpr2.lhr1.uk.above.net [208.185.156.14] 7 29 ms 31 ms 17 ms 18 ms 20 ms 21 ms 22 ms 23 ms 24 ms * ge-0-0-0-zpr2.lnt.cw.net [195.66.226.182] 8 27 ms 28 ms N/A 30 ms N/A N/A N/A 20 ms 22 ms * bcr3.tsd.cw.net [195.2.1.15] 9 N/A N/A N/A N/A N/A N/A N/A N/A 20 ms * [206.24.168.97] 10 24 ms 24 ms 175 ms 28 ms 31 ms 29 ms 30 ms 30 ms 19 ms * iceland-telecom-ltd.Thamesside.cw.net [166.63.217.6] 11 * * * * * * * * * * [-] Hop 7 (Cable and Wireless) dropped a packet. It's interesting (though perhaps normal) that C&W routers keep changing. Presumably this is at least suggestive of load balancing. Maybe their network is a bit stressed right now? -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 08:16:00 - [6] Quote: A full defrag a nd reinstall did not help. There's no reason to believe that a defrag would help. All it does is rearrange the data on the disk. It doesn't change the data and the rearrangement is invisible to applications. Even the speed benefits are questionable with today's disks and Windows caching. I don't think this is directly a CCP problem. The connection issues were there 24/7 over the weekend and seemed unaffected by the number of users on the server. I suspect the problem lies with a router owned by CCP's ISP (Iceland Telecom) or possible one owned by Cable & Wireless. Hopefully an administrator will arrive back at work today, take one look at the logs for that router and reboot it. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 12:19:00 - [7] I've heard nothing so far. I'm hopeful that when I get home tonight it'll all be solved but that is assuming that whoever runs the server couldn't be arsed to provide support over the holiday weekend. The culprit servers appear to be either C&W or Iceland Telecom. I can't see C&W not having 24/7 support so my suspicion is focused on Iceland Telecom right now. If the IT router dropping the most packets is a dedicated Eve router then it's all the more likely. I can imagine that IT aren't covering Eve routers 24/7. If it isn't fixed I'll fire off a couple of emails to the router adminstrators. One would hope that the emails will be read and dealt with appropriately. OTOH anyone operating a router that allows it to struggle on for several days without resolution is probably not a competent administrator in the first place. I have an open petition which might get dealt with today as well. Basically I think I can give this a week to work through all the possibilities and then the only solution is to cancel my account. Eve simply cannot be played if your connection drops two or three times an hour. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 14:20:00 - [8] Quote: i take it the stars are timeouts? Usually, yes. The final s aren't important though as they relate to machines inside the CCP firewall. The firewall is sensibly blocking Pings so you can't trace into it. I have emailed the support people at C&W and actually have a ticket number (from a bot). Hopefully this means my email will eventually be read and looked into. How much good that will do, though, I don't know. -- (Battle hardened miner) [Brackley, UK] WARNING:*This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 16:13:00 - [9] Quote: 11 * * 16 ms bcr3.tsd.cw.net [195.2.1.15] 14 * 14 ms 14 ms 206.24.168.97 so 11 and 14 are my problem anyideas what i can do ? or can anybody else use this trace to get something done? Those are the same ones the rest of us are having problems with. The fact yours are at hop 11 and 14 simply means that you have more hops and in network terms (though not necessarily geographical terms) are further away from the servers. About all you can do is what I've done so far (but don't let that stop you, the more who do the more attention it will get): * Petition CCP This should be your first step. Regardless of your opinion of them you should make them aware of any problems you are having. Even you get a standard and irrelevant boiler plate response if enough of us email it should eventually ring alarm bells and get escalated to someone who knows what they are doing. * Contact your ISP Although the routers are unlikely to belong to them they have a vested interest in resolving the problem since different ISPs can follow different routes and thus in a sense at least it is their problem. Changing to a different ISP might cure the problem and obviously they'd rather we didn't do that. In my case the ownership is going: Nildram->AboveNet->Cable&Wireless Nildram can't control how AboveNet routes but they could contact them and express concern. Alternatively Nildram could change their routing to avoid AboveNet and go via someone else. Unfortunately there's likely to be politics involved in such changes (Nilly might have a special relationship with AboveNet) so you shouldn't expect this to happen. Ultimately you can't blame your ISP for any of this and anything other than concerned interest and sympathy from them should be considered a bonus * Email the owners of the suspect routers. If you use whois (search the web) you can find out the address (both physical and email) of the registered operator. Email them and ask for assistance. ------------ At all stages be polite. Try to avoid interpreting and drawing conclusions unless you know that you know what you're doing. The wrong conclusions will either mislead them or cause them to ignore you as a crank. In fact I'd say that if you don't understand tracert you ought to avoid emailing the owner other with a one or two line query. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 18:25:00 - [10] Hmm. We'll I've now been online for nearly 90 minutes and no problems so far. Perhaps it has been fixed. I've also been regraded to 1Mb from 512kB but I don't think that would have an effect. We shall see :) -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.13 22:39:00 - [11] Well I'll be interested to read other people's comments. Tonight I logged on at 18:00 BST and didn't log off until 23:30 BST. Voluntarily. Perhaps it's fixed? Here's hoping. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.
Andrue	Posted - 2004.04.15 08:39:00 - [12] I doubt it was the Eve server reboot. The problem started Friday night and the servers were rebooted several times after that. I think someone got back from a long weekend and kicked their router. Whoever it was needs to either do their job properly or get their boss to sort out a rota for 24/7 coverage. -- (Battle hardened miner) [Brackley, UK] WARNING:This post may contain large doses of reality.

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