EVE Search - POSs acting up? Bugs from the patch?

All Channels

Issues, Workarounds & Localization

POSs acting up? Bugs from the patch?

» Click here to find additional results for this topic using Google

Monitor this thread via RSS [?]

Pages: 1 2 3 :: [one page]
Author	Thread Statistics \| Show CCP posts - 6 post(s)
Random Lust Gladiators of Rage DeStInY.	Posted - 2008.03.14 23:40:00 - [1] So, after the booster patch my refiner array does not give an output after refining ICE. I put the ICE in the refiner, right click and run the process. An hour later I come back, the countdown is complete but the hold is empty. Hmm.. So for testing purposes I tried to put more ice in the hold. It says, ôYou cannot add material while a refining process is running.ö (Or something like that.) So, I off-lined the array and on-lined it. Put some more ice in and ran the refining process. An hour later the same thing happened. Hmm, maybe IÆm bugged. So I had a corp. mate run it. Same thing. However, before the hot-fix downtime my corp. mate ran it(not sure if the process was running during down time or not) and then retrieve his material after the server come back online. Even weirder, he did another load after retrieving the initial goods and ran another successful process. Then I took the second batch of goods out and put in my ICE, only to find the bug after the refining completion. IÆve sent two petitions, and would send more if EVE would let me, but have gotten no response û 24 hours later. I left the refiner online bugged (where the cycle is complete but cannot put ICE into the holding area because it thinks it is still running) so that when they review my petition they will see the bugged array. A second issue is the lab structure. I meet a person in the 'help' channel. He briefly describes his problem as ônot being able to access his labs.ö Kind of vague I know but I imagine that if you use labs structures- it makes since. Just wanted to put this up. Maybe others have issues, maybe not.
Cyleightor NavCop Research Brotherhood of the Spider	Posted - 2008.03.15 00:06:00 - [2] We've also encountered the problem refining ice. We put a batch in and got nothing in return. We petitioned it, so we shall see what happens.
BatfinkAirwolf Freeworlds United Inc Southern Connection	Posted - 2008.03.15 02:59:00 - [3] i have the same problem burning ice after i came home from work after the hot-fix downtime at our POS Will check the refinery array when i get in from work later on today to see if my ice turns up and has been refined ??
Lunch Money Teylas Inc. Rare Faction	Posted - 2008.03.15 10:22:00 - [4] I have also problem with POS, but problem with moon harvester structures. Keeps saying onlining for past 2 days. And when I anchored silo and moon harvester first time tower didnt even see them. Keep saying no achored stuctures in range of tower in production tab. Clear links helped but only too see structures.
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.15 17:20:00 - [5] Edited by: Mos7Wan7ed on 15/03/2008 17:21:15 ok might have a solution. i refined twice with my refiner no prob then a corp mate did a cycle fine no prob, but when a cycle completed while he was out of system it bugged. trying one more time after it bugged to see if it completes a cycle while in system. ill let you know the outcome.
Maestro Ulv Edyta Enterprises Sylph Alliance	Posted - 2008.03.15 17:26:00 - [6] Same problem here and more corps that i know off. We need this fixing now, 0.0 POS need that refiner in normal working order. Unless of course CCP are willing to send me and everyone else a bunch of isk to buy 'topes and jump it in system for us... which aint gonna happen.
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.15 18:19:00 - [7] Edited by: Mos7Wan7ed on 15/03/2008 18:19:37 process completed on a "bugged" refinery.. started in a pod i was on grid the entire cycle and it correctly output to the hold.
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.15 18:44:00 - [8] Edited by: Mos7Wan7ed on 15/03/2008 18:44:01 -
Annastcia Sgt Peppards Homicidal Lunatics Crazies Brigade	Posted - 2008.03.15 22:30:00 - [9] I am also having this problem, have lost 80units of ice have another 80 in the refinerys atm waitingfor a GM to sort it out. Probably be waiting a very very long time ( read 6 weeks to get things sort with the last patch )
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.16 04:23:00 - [10] 4 more processes completed. they seem to complete if you are on grid with the refinery as it completes.
BatfinkAirwolf Freeworlds United Inc Southern Connection	Posted - 2008.03.16 04:32:00 - [11] did two refined jobs with clear ice with no problems tonight i left my char by the refinery array the whole 2 hours So i only lost 40 ice the other night not 100% sure where it disappear to ?? but switching the refinery off then back online enable me to reused it again
Jae Dahler Menzies' Bastards	Posted - 2008.03.17 00:05:00 - [12] Yes this happed to us as well, first refine after the patch then it was fine until today when it happened again. Petition sits open and unloved. I hope they take this seriously since not everyone can mine when they like and I can imagine what would happen if a POS ran out of gas.
Annastcia Sgt Peppards Homicidal Lunatics Crazies Brigade	Posted - 2008.03.17 00:16:00 - [13] possible soultion, after down time get someone else from your corp who hasn't been near the refineries to try getting the refined products out, it worked for us, but then the next refine the same thing happened again >_<, maybe you are only allowed one refine a day and CCP forgot to tell us, who would know. still our petition sits and waits.
riggerz Edyta Enterprises Sylph Alliance	Posted - 2008.03.17 14:57:00 - [14] Bump For a major problem still not sorted and a boat load of petitions still not answered. Come on CCP, fix your errors?
Random Lust Gladiators of Rage DeStInY.	Posted - 2008.03.17 15:42:00 - [15] Edited by: Random Lust on 17/03/2008 15:42:54 So, it would seem that if you run a refining process and it does not return anything, it will be there after downtime. For the past 3 days I've gotten my Isotopes from a lost process after a downtime. Note if you offline and run another successful process, you will not get two loads after downtime. Perhaps the server-reset catches the bug and forces an output. Anyone else know if you get your goods if you wait the entire process time by the refiner?
Maestro Ulv Edyta Enterprises Sylph Alliance	Posted - 2008.03.17 21:17:00 - [16] Originally by: Random Lust Anyone else know if you get your goods if you wait the entire process time by the refiner? I can confirm that you do get the load from the first run after DT if you stand next to it for 3 hours or however depending on your refiner size. However this is if eve stays stable for as long as 3 hours... and thats not been so easily doable the last week.

CCP Casqade C C P	Posted - 2008.03.17 21:22:00 - [17] This could have been because of the node deaths that we have occur on Tranquility over the weekend. Are you still having issues like this after todays downtime? If you have, please let us know in a bug report. If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible.

Gashon The Nietzian Way Hydra Alliance	Posted - 2008.03.18 01:10:00 - [18] We are still having this problem at this moment. Refining job should have finished hours ago but no ice products, no graphics stating the job is still running, and this message when we try to put in more ice: 01:09:24 Notify You cannot put Dark Glitter in the Intensive Refining Array while it is active.
Random Lust Gladiators of Rage DeStInY.	Posted - 2008.03.18 19:46:00 - [19] Originally by: CCP Casqade This could have been because of the node deaths that we have occur on Tranquility over the weekend. It could be? We have done the entire testing for you and have pin-pointed the bug û- If the person is not on grid as the refining job completes it bugs out and does not return the output till after the next downtime. -- But even this is difficult because connection lose. Originally by: CCP Casqade Are you still having issues like this after todays downtime? Yes, WE are still having problems with this. Was a bit excited when you responded; thought maybe we would see some sign of effort toward bug correction. Yet, ... I've lost another batch as IÆm sure many other folks did after your optimistic suggestion. Originally by: CCP Casqade If you have, please let us know in a bug report. I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered. Originally by: CCP Casqade If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible. Wait for downtime? Many of us rely on a constant use of a refining array to keep our network of POSs up and running. If we disconnect and/or canÆt make it to babysit the array durning completion, that structure must be off-lined to allow for another refining chance. Your suggestion to wait is impossible for some.
Aprudena Gist GoonFleet GoonSwarm	Posted - 2008.03.18 19:56:00 - [20] they seem to have randomly stopped shooting blues which is nice thou.

CCP Casqade C C P	Posted - 2008.03.18 21:22:00 - [21] Originally by: Random Lust I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered. Bug reports are unrelated to petitions. Bug reports is done using the bug report system. Petitions go to Customer support. Here is how you bug report: 1. Read this: http://oldforums.eveonline.com/?a=topic&threadID=585921 2. Go here: https://bugs.eve-online.com/newbugreport.asp

Arcadia Seith Black Wolves Rule of Three	Posted - 2008.03.18 23:48:00 - [22] I filed a bug report 10 hours ago and got an acknowledgement as below. This is a really critical issue for those of us maintaining POS networks. We can't last 24 hours on a single refine. Any chance you could let us know your progress in finding the problem? thanks Arcadia Thank you for your bugreport - ID:54948 Title: POS refinery not working properly We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system.
Cylab Fighters of Kobol	Posted - 2008.03.19 02:00:00 - [23] Originally by: CCP Casqade Originally by: Random Lust I would send you a bug report like you suggested but, I still have the 2 open û from 5 days ago UNanswered. Bug reports are unrelated to petitions. Bug reports is done using the bug report system. Petitions go to Customer support. Here is how you bug report: 1. Read this: http://oldforums.eveonline.com/?a=topic&threadID=585921 2. Go here: https://bugs.eve-online.com/newbugreport.asp IS THAT ALL YOU GONNA SAY CASQADE???? Where is the solution? Where is the apology from CCP for this neverending ****ups? You fixing one problem by creating 5 another ones. Refineries doesn't work as they should, last night we had suddenly extended DT and instead of 15 min it was 3 hours. I have lost 7 hours of skills couse I just couldn't wait till 2am in morning. START DOING SOMETHING and stop asking us if we still have the problem.
Maestro Ulv Edyta Enterprises Sylph Alliance	Posted - 2008.03.19 02:08:00 - [24] To be fair to Casqade, I doubt its only down to him to fix this. However at the moment this "bug" is seriously crippling a lot of 0.0 and any petitions for the lost ice products at least from our corp have been unanswered. This is causing a lot of pressure on our POS managers and forcing us to go outside to empire for fuel or run pathetic loads several jumps to a decent outpost to get a refine. We need this now or we need something in place to make up the loss quickly or stop the POS going offline. Yes we can sit for three hours next to them but seriously this is a game yeah? I personaly dont want to spend 3 hour shifts sat in space next to the damn thing. Can go AFK? yeah sure but we don't exactly pay to play like that and if your fueling a lot of POS then your looking at a lot more than 3 hours. I don't care if you offline eve for 24 hours again to fix this, just do it. Just make sure you stop the timer on the POS before ya do it. Please.
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.20 02:01:00 - [25] https://bugs.eve-online.com/mybugreports.asp?Action=View&ID=55079
Random Lust Gladiators of Rage DeStInY.	Posted - 2008.03.20 07:02:00 - [26] Originally by: CCP Casqade If you have items disappear that do not come back after downtime, please file a petition and they should be given back to you as soon as possible. Thank you for your bugreport - ID:54983 Title: POS refining array not giving an output. We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system. -Ok, filed a "bug report" like you said. I've received no reimbursement like you said; but MORE importantly, nothing has been done. The simple automated response even more infuriates me to see a setting of auto-pilot as if the Dev. Team is out to lunch. Not even a simple public message suggesting a solution in sight. Give us something... anything... lie to us if you have to.
Apul MadeekAoud Clandestine Interstellar Solutions Sempiternus	Posted - 2008.03.20 12:22:00 - [27] I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time? ----------------------------------------------------------------------------------------------
scim atar Phantom Squad Insurgency	Posted - 2008.03.20 15:12:00 - [28] Check it after dt was in ours after that. But Omg poss are all borked atm jump bridges refinery arrays linked structures all having problems
Random Lust Gladiators of Rage DeStInY.	Posted - 2008.03.20 16:37:00 - [29] Originally by: Apul MadeekAoud I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time? My corp mates and I have found that as long as the person who started the refining process is present at the array when it completes, it always gives an output.
scy the Phantom Squad Insurgency	Posted - 2008.03.20 18:04:00 - [30] Originally by: Random Lust Originally by: Apul MadeekAoud I too have been hit with this issue last night. 200 units of ice, gone. I have petitioned it, so we will see what comes from this. And to those who might have found a work-around for it, does it work to stay at the refinery every time, or is this just a dumb luck thing where it might work 50% of the time? My corp mates and I have found that as long as the person who started the refining process is present at the array when it completes, it always gives an output. well wish it was that way just had 2 full refineries finish and the char never moved and both refineries empty. Fix This Crap Why spend all the time in this game to do these things to have to sit and wait for 2or 3 weeks to get something resolved unless they want to supply the fuel for the poss in a dif manner this is making game play impossible.Total lack of concern and pre printed responses telling you to wait we will look at it doesn't replace all my waisted time on things such as this i need the fuel now not 3 weeks or a month from now
SovHed	Posted - 2008.03.20 21:24:00 - [31] exactly, I too have this bug and have lost 600 icicles with it. I just got moved into an unstaffed corner of the petition system and forgotten. I'm a paying customer like you all here and shouldnt be treated like .. well it just makes me mad. ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Malcurth Deathmind	Posted - 2008.03.21 01:38:00 - [32] So, for 6 days I had a furious petition going about the lost ore in my refinery, and finally some lazy POS (and I don't mean a spacestation) jovian up and answers at LONG LAST with an ingame url that doesn't work. Fed up and angry, I went searching the forums, and what topic did I find? THIS ONE. So much for relying on some stupid CCP lapdog for anything. Can't rely on anyone but gallente, caldari, minmatar, and amarr. F U you stupid jovian tards. Pull your collective heards out of your collective FUBARed rears, and fix what you broke.
BatfinkAirwolf	Posted - 2008.03.21 18:10:00 - [33] Just lost another 40 ice time 2 = 80 last night i left the system to get rid of all our wreck loot when i came back to the POS there was 19 minutes left on the refinery. after the time was up i had nother to show yet again and could not reuse the refinery til i put it offline and online again. The second time i stay in the system til one of my miner was in trouble with the rat's. so i left the POS to help him out came back to the pos and waiting for the refinery to finish it job and got no ice products again Yet i did two job in a row by keeping my char right by the refinery the whole time b4 i lost the ice again cus i went to the ice field for a few minutes to help out a corp member ?
SovHed	Posted - 2008.03.21 19:31:00 - [34] Last night I had one success. I left the char (which would normally have been mining, so i lost time there as well :/) by the refinery and the load actually completed, it was there for 3 hours, i had a disconnect about half way through, got back quickly and hadnt warped off, so i think that may have helped. Anyway it seems to work, well at least once. But it is a total waste of one of my characters. <joke> maybe they should just move the ice belts to the moons so we can stay on grid and mine at the same time? :p </joke> ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Maestro Ulv Edyta Enterprises Sylph Alliance	Posted - 2008.03.22 01:19:00 - [35] And still no fix, still no comeback on petitions for lost ice, still no real feedback from CCP about actual fixes for this issue. Hello? Anyone out there? Don't know why we bother tbh, this is just typical.
Bumpisan Ominous Corp Ethereal Dawn	Posted - 2008.03.22 17:35:00 - [36] BIG TIME BUMP
Malcurth Deathmind Federal Enforcement of the Abyssal Realm Black Scope Project	Posted - 2008.03.23 00:33:00 - [37] Does this surprise any of you? It's no wonder the jovians closed down the gates into their space.. we'd surely wipe them out for this if we had the chance.
Szahn 256 FREELANCERS Black Scope Project	Posted - 2008.03.23 11:24:00 - [38] maybe once everyone is done with bob we can go declare war on tanis alliance :)
Tito Holzman 14th Legion Evolution Alliance	Posted - 2008.03.23 13:36:00 - [39] when using the classical version of the EVE client on my laptop, the client stops working almost every time I store or board a ship in the ship maintenance array. My operation system is Vista, works fine on premium on my desktop computer.
Kestor fiduel Massive Deep Mining	Posted - 2008.03.23 21:05:00 - [40] this bug of the not proper working refineries still exists as we lost 40 blocks now aswell.
Al Vonx Klepac Industries Inc. Sylph Alliance	Posted - 2008.03.23 22:38:00 - [41] i think its about time we got some response here. This has been taking to long
Malcurth Deathmind Federal Enforcement of the Abyssal Realm Black Scope Project	Posted - 2008.03.24 00:33:00 - [42] Maybe CCP is throwing BoB another bone again, huh?

CCP Mindstar C C P	Posted - 2008.03.24 16:49:00 - [43] Just to let you know - we are aware of the issue with refineries, and we are looking into the cause so we can fix it. The best thing you can do at this point is to petition any ice products you are missing. --

Maverick Ice The n00b Experience	Posted - 2008.03.24 17:04:00 - [44] Originally by: CCP Mindstar Just to let you know - we are aware of the issue with refineries, and we are looking into the cause so we can fix it. The best thing you can do at this point is to petition any ice products you are missing. Nice to see that http://myeve.eve-online.com/updates/knownissues.asp has been updated with all of these known issues. Way to keep up on the ball CCP.
SovHed IronPig Sev3rance	Posted - 2008.03.24 19:23:00 - [45] Mindstar: Thanks for finally admitted the bug. I would like to know what we are meant to do at the moment, the buggy array rather affects us all and those in deep 0.0 without a station would have a hard time getting it to a decent refinery station. <joke> Maybe give us a free rorqual to compress it down and jump it out? </joke> ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Mos7Wan7ed Gladiators of Rage DeStInY.	Posted - 2008.03.26 01:16:00 - [46] i don't see an entry for mobile refining arrays on that list of known issues..
LordMyrddin Obsidian Asylum imPure.	Posted - 2008.03.26 01:28:00 - [47] I submitted my petition on 22MAR, and I still have not received a single response, other than it being moved to the right group, because apparently the refinery being stuck doesn't actually qualify it for the stuck catagory. How long do we have to wait for our ice to be returned after we petition? More importantly, will it be returned to some random station somewhere like ships and other stuff that's lost, or will it be put back into the corp array at the pos in question? I'm going to be a bit irritated if I have to fly to the nearest outpost and haul chunks of ice for 3 days straight... My POS is for refining only...when I'm done, I take it down. Will I be reimbursed for the extra 4 days (and counting) of fuel this thing is burning by me leaving it up? I'm afraid if I take it offline, any of the ice lost in it will not be returned because it wasn't online when the GM looked at my petition...(am I being cautios or paranoid?) Myrdd
Malcurth Deathmind Federal Enforcement of the Abyssal Realm Black Scope Project	Posted - 2008.03.26 03:57:00 - [48] The only response I got to my petition was the dead link to no where. No trit has appeared yet.
LordMyrddin Obsidian Asylum imPure.	Posted - 2008.03.26 23:57:00 - [49] Can we get some kind of update on this, please? Preferably something more substantial than "We are aware of the problem and are working to resolve it." This is a somewhat important issue, what with POS fuel being affected and all that...what do we do with our towers until this is fixed? Watch em go offline and hope for the best? Myrdd
LordMyrddin Obsidian Asylum imPure.	Posted - 2008.03.27 05:03:00 - [50] For those of you in need of fuel, I was able to run 3 cycles this evening...I offlined the refineries after each cycle, and sat by them until they completed. So I dunno if I got lucky, or if offlining it made the difference, but it worked...this time. Hopefully it works for the rest of you, as well. Myrdd

CCP Mindstar C C P	Posted - 2008.03.28 15:10:00 - [51] Quick Update: We have identified the cause of this issue, but until such time as a fix gets deployed, I will pass on a couple of notes from my testing. Hopefully this will help you to get some reliability out of your refining operations. From what I have seen, the refining operations appear to fail under the specific condition of: The pilot who starts the job is online, AND is more than 1500m from the refining array at the time the operation should finish. In this case, the refinery becomes inaccessible until the following downtime. After downtime, the items that should have been delivered by the job will appear in the array and the refinery will work normally again. If you wish to have successful completion of refinery jobs, there are 2 workarounds - At the time the refining job should be finishing, the pilot who started the process should either: a) Be within 1500m of the refining array. b) Be offline. Please keep this thread updated with any further feedback, or if there are cases where the steps above do not work for you. --

SovHed IronPig Sev3rance	Posted - 2008.03.28 22:41:00 - [52] I'd just like to point out that logging out will lose you your ice. I logged out and lost it so that definitely doesn't help. ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Malcurth Deathmind Federal Enforcement of the Abyssal Realm Black Scope Project	Posted - 2008.03.28 23:26:00 - [53] So, mindstar, any news on us getting all our lost minerals and ice back?

CCP Mindstar C C P	Posted - 2008.03.28 23:52:00 - [54] Originally by: SovHed I'd just like to point out that logging out will lose you your ice. I logged out and lost it so that definitely doesn't help. Were you logged out during the time the job was supposed to finish? If so, how long beforehand did you log out, and were you pvp flagged? (ie. 15 minute timer) Originally by: Malcurth Deathmind So, mindstar, any news on us getting all our lost minerals and ice back? They should be there following the downtime after the reaction should have finished. Is this not the case for you? --

LordMyrddin Obsidian Asylum imPure.	Posted - 2008.03.29 00:51:00 - [55] Originally by: CCP Mindstar Originally by: Malcurth Deathmind So, mindstar, any news on us getting all our lost minerals and ice back? They should be there following the downtime after the reaction should have finished. Is this not the case for you? I think he is referring to the ice we have already lost during the trial and error part of this fiasco (you know, offlining everything and trying again, unanchoring and reanchoring, etc)...not to mention all the pos fuel spent leaving a tower online waiting for a response on petitions. My refining pos was left up and online 6 days longer than it should have been... Myrdd
SovHed IronPig Sev3rance	Posted - 2008.03.30 10:23:00 - [56] I set the refine and logged out, so definitely no timer after 3hours of cycle. I logged in a few hours after the end of the cycle to collect it. Yes also when does my petition get a response for the ice I lost? 600cubes of Dark G here. ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Malcurth Deathmind	Posted - 2008.03.30 23:58:00 - [57] Originally by: CCP Mindstar Originally by: SovHed I'd just like to point out that logging out will lose you your ice. I logged out and lost it so that definitely doesn't help. Were you logged out during the time the job was supposed to finish? If so, how long beforehand did you log out, and were you pvp flagged? (ie. 15 minute timer) Originally by: Malcurth Deathmind So, mindstar, any news on us getting all our lost minerals and ice back? They should be there following the downtime after the reaction should have finished. Is this not the case for you? Nopers. I lost several loads of trit before I found this post. 4 in all. And seeing how downtime is roughly 3-4 am for me, that's not feasible anyway.
Packlid Galactic Extensive Enterprises	Posted - 2008.04.01 15:14:00 - [58] After waiting for several days our corp rep got this response to his petition for reimbursement.Please take note that we did not find this post in our searches of the forums since the title has nothing to do with refineries. also note that we have lost 162 pieces of ice. Quote: Hi. First, please accept my sincere apologies for the late reply. We are aware of the issue and I am sincerely sorry for the possible losses it caused you. Here is CCP Mindstar answer on this from the following thread: http://oldforums.eveonline.com/?a=topic&threadID=726112 "Quick Update: We have identified the cause of this issue, but until such time as a fix gets deployed, I will pass on a couple of notes from my testing. Hopefully this will help you to get some reliability out of your refining operations. From what I have seen, the refining operations appear to fail under the specific condition of: The pilot who starts the job is online, AND is more than 1500m from the refining array at the time the operation should finish. In this case, the refinery becomes inaccessible until the following downtime. After downtime, the items that should have been delivered by the job will appear in the array and the refinery will work normally again. If you wish to have successful completion of refinery jobs, there are 2 workarounds - At the time the refining job should be finishing, the pilot who started the process should either: a) Be within 1500m of the refining array. b) Be offline." Unfortunately, I am afraid to say the lost mineral/Ice quantities, if not already recovered during the next Downtime, will be lost since our logs remain unfortunately limited in this circumstance. Sorry for the inconvenience. Best regards, GM Ytterbium EVE Customer Support Team How about this as a solution. I'll pay you 15 dollars American every month, and you believe me when I say my corp lost 162 imaginary pieces of ice that took 4 man hours to accumulate to a program that CCP programmers, that are paid by us, the players, broke in the first place. *CEO,Galactic Extensive Enterprises*
Lucy Lucy	Posted - 2008.04.01 19:19:00 - [59] Is there any chance that this topic can get renamed so that the word 'Refinery' or 'Refining' appears in it? Might make finding it in searches much easier.
Shinzu Takigawa Galactic Extensive Enterprises	Posted - 2008.04.01 20:05:00 - [60] This is a joke. Not happy with being told that can't be given the ice i refined bk because it doesnt show in ccp logs. Not happy the way this has been dealt with and really not happy that yet again players are being penalized because of others mistakes. Great game ccp and love ya for it but your customer service needs some real work. This has really messed up alot of corps and alliances operations and in some case some unusual reprecussions. Atleast good job and finding some sort of quick fix of having to sit within range of the refinery but seriously CCP everytime there is a big update or even a small updates I start thinking what am I guna lose now and which angle am I guna get screwed this time. Its becoming a regular thing and when it comes to the custormer service and dealing with issues its just plain poor. Don't mean to slag and think CCP have an amazing game with some truely original idea that cant be easy to pull off and keep working smoothly all the time. Thanks again and hopefully next time there are fixes to fix the fixes that were supposed to fix the fixes it will go much more smoothly. Goodluck.

CCP Mindstar	Posted - 2008.04.02 12:49:00 - [61] Originally by: CCP Mindstar Quick Update: We have identified the cause of this issue, but until such time as a fix gets deployed, I will pass on a couple of notes from my testing. Hopefully this will help you to get some reliability out of your refining operations. From what I have seen, the refining operations appear to fail under the specific condition of: The pilot who starts the job is online, AND is more than 1500m from the refining array at the time the operation should finish. In this case, the refinery becomes inaccessible until the following downtime. After downtime, the items that should have been delivered by the job will appear in the array and the refinery will work normally again. If you wish to have successful completion of refinery jobs, there are 2 workarounds - At the time the refining job should be finishing, the pilot who started the process should either: a) Be within 1500m of the refining array. b) Be offline. Please keep this thread updated with any further feedback, or if there are cases where the steps above do not work for you. This was hotfixed during todays downtime. Please respond to this thread if you have any further issues with refining arrays. --

Maestro Ulv	Posted - 2008.04.03 14:44:00 - [62] All reports from our guys say this is indeed fixed. Finaly, Thank you. Please visit your user settings to re-enable images.
SovHed	Posted - 2008.04.03 15:51:00 - [63] Great to hear this is fixed, will try it out later, any chance of our ice back now? ############################### Selling Teamspeak servers for ISK, EVE-Mail me for details or click here:http://oldforums.eveonline.com/?a=topic&threadID=514032
Lucy Lucy	Posted - 2008.04.03 22:29:00 - [64] To get your ice back, you'll need to file a petition. Be polite but firm when you do.

Pages: 1 2 3 :: [one page]

COPYRIGHT NOTICE
EVE Online, the EVE logo, EVE and all associated logos and designs are the intellectual property of CCP hf. All artwork, screenshots, characters, vehicles, storylines, world facts or other recognizable features of the intellectual property relating to these trademarks are likewise the intellectual property of CCP hf. EVE Online and the EVE logo are the registered trademarks of CCP hf. All rights are reserved worldwide. All other trademarks are the property of their respective owners. CCP hf. has granted permission to EVE-Search.com to use EVE Online and all associated logos and designs for promotional and information purposes on its website but does not endorse, and is not in any way affiliated with, EVE-Search.com. CCP is in no way responsible for the content on or functioning of this website, nor can it be liable for any damage arising from the use of this website.