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Author	Thread Statistics \| Show CCP posts - 3 post(s)
CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.27 10:02:00 - [1] Edited by: CRUSH BOSS on 27/03/2008 10:04:24 Edited by: CRUSH BOSS on 27/03/2008 10:03:10 Any reason why after about 4 days now that i cant connect to the EVE server. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms gateway.clarkconnect.lan [192.168.1.1] 2 26 ms 26 ms 25 ms loop0.lns1.hba1.internode.on.net [203.33.255.43] 3 26 ms 25 ms 26 ms gi0-2-3.cor1.hba1.internode.on.net [203.33.255.9] 4 41 ms 39 ms 40 ms gig5-1.cor2.mel6.internode.on.net [203.33.255.37] 5 209 ms 220 ms 213 ms pos2-3.bdr1.syd7.internode.on.net [150.101.212.86] 6 241 ms 250 ms 258 ms pos2-0.bdr1.sjc2.internode.on.net [203.16.213.41] 7 218 ms 214 ms 213 ms 10ge5-3.fr1.sjc.llnw.net [206.223.116.123] 8 212 ms 214 ms 228 ms ve5.fr4.sjc.llnw.net [69.28.171.210] 9 282 ms 292 ms 289 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 10 280 ms 273 ms 275 ms ve6.fr4.ord.llnw.net [69.28.172.42] 11 318 ms 328 ms 333 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 12 402 ms 411 ms 402 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 13 371 ms 356 ms 371 ms ve5.fr4.lon.llnw.net [69.28.171.138] 14 389 ms 388 ms 400 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 15 352 ms 378 ms 389 ms 87.237.38.199 16 384 ms 388 ms 390 ms 87.237.38.200 Trace complete. It to the point now that i cant get past the Character screen. Oh here is something new Connection Timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time This is just getting better and better.... come on CCP let me in .. ill promise to be a good goon We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango
Tetra gramaton ironwood ink Friend or Enemy	Posted - 2008.03.27 10:29:00 - [2] Yes the last 2 nights Ive been having problems logging in. Tonight it just keep timing out :( Is this a bug or poor bandwith? I live in Australia.
CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.27 10:46:00 - [3] yea im Aussie side too, who is your ISP .. mine is internode. We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango

CCP Mindstar C C P	Posted - 2008.03.27 11:06:00 - [4] I would suggest you try downloading and running pingplotter against 87.237.38.200. Let it run for a few minutes, so that it has a sample of your connection over time, and see if there are any packet loss issues anywhere on the route between TQ and you. Let me know how it goes. --

CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.27 11:12:00 - [5] Ok, looks like we have an isp problem, 4 other friends of mine are having problems with loging into the server (evening timeslot),(Aussie time zone) and looks to be Internode (my ISP) related, morning time zones are fine. We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango
Easy Kill BigMek Industries GoonSwarm	Posted - 2008.03.27 11:49:00 - [6] Originally by: CRUSH BOSS Ok, looks like we have an isp problem, 4 other friends of mine are having problems with loging into the server (evening timeslot),(Aussie time zone) and looks to be Internode (my ISP) related, morning time zones are fine. Around midnight aus time last night it was fine(13:00 eve time) but from around mid afternoon to downtime it has been unplayable for me. I either log in and get up to 5 minute module lag or I can't get in at all. Browsing web pages and downloading things work fine during this time. I am also on internode so it is most likely the ISP as other Aussies on other isp's do not seem to be having this problem.
CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.27 11:57:00 - [7] Hey Easy, Just spent the last hour with Node-Tech, they have made a note of this "ISSUE" but as to a fix for the problem they can't help me. The Tech was helpful, but as he stated; "I cant see anything wrong from this end, no packet loss and a viable pingtime of about 400ms which is what we would expect for the server loaction". I will log in at about 7:00 in the morning and see how i go. As to the CCP reply, Host Information 1,gateway.clarkconnect.lan,192.168.1.1 2,loop0.lns1.hba1.internode.on.net,203.33.255.43 3,gi0-2-3.cor1.hba1.internode.on.net,203.33.255.9 4,gig5-1.cor2.mel6.internode.on.net,203.33.255.37 5,pos6-3.bdr1.syd7.internode.on.net,150.101.212.241 6,pos2-1.bdr1.sjc2.internode.on.net,203.16.213.185 7,10ge5-3.fr1.sjc.llnw.net,206.223.116.123 8,ve5.fr4.sjc.llnw.net,69.28.171.210 9,tge1-1.fr3.ord.llnw.net,69.28.171.65 10,ve6.fr4.ord.llnw.net,69.28.172.42 11,tge11-3.fr3.lga.llnw.net,69.28.171.194 12,tge1-2.fr3.lon.llnw.net,69.28.171.126 13,ve5.fr4.lon.llnw.net,69.28.171.138 14,ccp.ve201.fr3.lon.llnw.net,87.248.208.150 15, -------------- ,87.237.38.199 Sample Information "27/03/2008 10:26:55 PM",0,25,24,40,208,244,217,218,254,254,289,354,356,351,351 "27/03/2008 10:27:10 PM",0,25,24,40,217,244,209,217,262,257,288,353,357,353,361 "27/03/2008 10:27:25 PM",0,24,185,40,208,245,209,209,254,254,289,353,357,404,351 "27/03/2008 10:27:40 PM",0,24,24,40,207,247,208,209,254,255,288,353,357,352,358 "27/03/2008 10:27:55 PM",0,25,25,40,300,244,208,209,254,256,287,352,354,356,352 "27/03/2008 10:28:10 PM",0,24,23,39,211,245,219,212,254,254,289,353,361,351,353 "27/03/2008 10:28:25 PM",0,384,25,39,208,246,208,220,254,254,283,352,356,352,354 "27/03/2008 10:28:40 PM",0,24,24,39,208,244,217,210,255,253,289,353,357,352,352 "27/03/2008 10:28:55 PM",0,24,24,39,207,244,222,212,253,254,284,355,357,352,355 "27/03/2008 10:29:10 PM",0,24,24,39,207,246,220,209,255,255,284,352,361,352,351 I could only ping the second last hop as the server was down for Maint. We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango

CCP Mindstar C C P	Posted - 2008.03.27 12:24:00 - [8] Here is another option you can try: In the past there have been users that have had issues connecting on EVE's default port - 26000, so there is now a way to connect using port 3724 as well. If the ISP you are with does any kind of packet shaping, or throttling of connections it may be worth a go. Instructions here: http://support.eve-online.com/Pages/KB/Article.aspx?id=405 --

CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.27 13:43:00 - [9] Originally by: CCP Mindstar Here is another option you can try: In the past there have been users that have had issues connecting on EVE's default port - 26000, so there is now a way to connect using port 3724 as well. If the ISP you are with does any kind of packet shaping, or throttling of connections it may be worth a go. Instructions here: http://support.eve-online.com/Pages/KB/Article.aspx?id=405 I have just logged back on after DT and was duel boxing like it was 2004, everything was slick and responsive no lag (even got another Empire Hulk) . Wierd, I will try the port change anyway, even if i split the 2 accounts over the 2 ports. Thanks for your Time Mindstar. We fight for the ONE - We die for the ONE Don't troll in your signature please. -Hango
Helison Times of Ancar Pure.	Posted - 2008.03.27 14:39:00 - [10] Originally by: CRUSH BOSS Just spent the last hour with Node-Tech, they have made a note of this "ISSUE" but as to a fix for the problem they can't help me. The Tech was helpful, but as he stated; "I cant see anything wrong from this end, no packet loss and a viable pingtime of about 400ms which is what we would expect for the server loaction". 400ms is not really a viable pingtime, it¦s very bad. In the first trace you had good pingtimes for the first servers, but at pos2-3.bdr1.syd7.internode.on.net it dropped to about 220ms, which should not happen...
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.27 18:20:00 - [11] Ok, something is wrong...I am in Bulgaria and I have dedicated FO connection to my ISP with 30Mbps 100% guaranteed traffic. This is my Traceroot: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms grs-isa-01.grammasystems.com [10.0.0.10] 2 <1 ms <1 ms <1 ms observer.grammasystems.com [213.240.236.129] 3 1 ms <1 ms <1 ms grs-ibgc.grammasystems.com [89.215.210.129] 4 * * * Request timed out. 5 31 ms 30 ms 31 ms 212.162.4.17 6 41 ms 34 ms 35 ms ae-32-54.ebr2.frankfurt1.level3.net [4.68.118.126] 7 38 ms 36 ms 35 ms ae-2.ebr1.dusseldorf1.level3.net [4.69.132.137] 8 39 ms 35 ms 35 ms ae-1-100.ebr2.dusseldorf1.level3.net [4.69.132.130] 9 46 ms 38 ms 50 ms ae-2.ebr1.amsterdam1.level3.net [4.69.133.89] 10 45 ms 38 ms 51 ms ae-1-100.ebr2.amsterdam1.level3.net [4.69.133.86] 11 51 ms 53 ms 54 ms ae-2.ebr2.london1.level3.net [4.69.132.133] 12 * 52 ms 54 ms ae-1-110.ebr1.london1.level3.net [4.68.106.93] 13 47 ms 46 ms 47 ms ae-0-51.gar1.london1.level3.net [4.68.116.11] 14 47 ms 47 ms 47 ms 195.50.91.22 15 47 ms 47 ms 47 ms 87.237.38.199 16 47 ms 47 ms 47 ms 87.237.38.200 Trace complete. I see "packet loss" at Hop #4, but this is just an ICMP filtering on the gateway. There is a small packet loss at Hop #12 (also shown by PingPlotter as 10-15% loss), but this is nothing severe. At the same time I could download from the EVE site with approx. 2MB/s etc... Anyway, after the Boost patch I have two problems with EVE - running more than one client on the PC causes constant crashes of the inactive clients and now in the last two days I can't connect. I've tried different PCs, reinstalled Windows, EVE, DX9c, Drivers - nothing helps... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.27 18:30:00 - [12] Actually, another thing came to my mind - as far as I know the CCP Data Center has several interconnections to the Internet backbone. Level3 is one of the CCPs ISPs, right? Ok, if Level3 has a problem (see my traceroot above - Hop 12), then why CCP don't just ask Level3 if everything in their network is in order? Level 3 Online Customer Service Center P.S. Keep in mind that different EVE players use different ISPs, so the route between their client machines and CCP could be very different. If Level 3 has a problem with only one of their routers, then the problem will be somewhat limited to a small number of EVE users, but it does not make it less annoying... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.27 19:13:00 - [13] Edited by: Karim alRashid on 27/03/2008 19:15:15 Edited by: Karim alRashid on 27/03/2008 19:14:00 I've recorded communication with EVE server up to the EVE login screen showing the number of connected users. You can download packets (and view them with Wireshark) from here: http://dl.eve-files.com/media/corp/Karim/eve-login.rar I'm running ping in parallel. Even though there are zero ping packets dropped, there's a number of retransmissions in the EVE protocol stream, as if EVE protocol packets get dropped. Running pingplotter indeed shows some Level3 router dropping 10-20% of the Echo Request packets, however there are always zero drops from the final destination. When I manage to connect (after 3-4 attempts), within 5-10 minutes the client drops connection and there is the same packet retransmission pattern in the captured stream. There are no RST packets comming from server, so my only conclusion is that the disconnect is caused by the client timing out. (Which is rather convenient, since the server logs do not show anything unusual, isn't it? )
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.27 19:24:00 - [14] I've did two things: 1. Deleted the EVE cache from the file system manually 2. Changed the PREFS.INI to enable networkAdvanced=1 Nothing changed in my EVE Login screen - I didn't get the optional "Port" edit box, but at least I was able to log in after 2 unsuccessfull attempts - it is ok for the last 10 minutes, no disconnects so far. ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.27 19:38:00 - [15] Actually the "Crash / Disconnect Series" has started again...CCP FIX THE BOOST PATCH ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.27 19:42:00 - [16] Edited by: Karim alRashid on 27/03/2008 19:42:09 Originally by: Hawk TT I've did two things: 2. Changed the PREFS.INI to enable networkAdvanced=1 This no longer works, you have to change port=26000 to port=whatever-it-was. Does not solve the problem at all, though.
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.27 20:14:00 - [17] Yeah, changing the port to 3724 (as recommended in the Sticky forum topic) actually makes the CCP host inaccessible... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Kequamar Center for Advanced Studies	Posted - 2008.03.27 21:42:00 - [18] Edited by: Kequamar on 27/03/2008 21:42:59 Yes Im with internode as well. Live in Tasmania. INternode use to be the best isp :( This is Tetra Gramaton btw:(
Athre The HIgher Standard	Posted - 2008.03.27 22:56:00 - [19] Originally by: Hawk TT Ok, something is wrong...I am in Bulgaria and I have dedicated FO connection to my ISP with 30Mbps 100% guaranteed traffic. This is my Traceroot: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms grs-isa-01.grammasystems.com [10.0.0.10] 2 <1 ms <1 ms <1 ms observer.grammasystems.com [213.240.236.129] 3 1 ms <1 ms <1 ms grs-ibgc.grammasystems.com [89.215.210.129] 4 * * * Request timed out. 5 31 ms 30 ms 31 ms 212.162.4.17 6 41 ms 34 ms 35 ms ae-32-54.ebr2.frankfurt1.level3.net [4.68.118.126] 7 38 ms 36 ms 35 ms ae-2.ebr1.dusseldorf1.level3.net [4.69.132.137] 8 39 ms 35 ms 35 ms ae-1-100.ebr2.dusseldorf1.level3.net [4.69.132.130] 9 46 ms 38 ms 50 ms ae-2.ebr1.amsterdam1.level3.net [4.69.133.89] 10 45 ms 38 ms 51 ms ae-1-100.ebr2.amsterdam1.level3.net [4.69.133.86] 11 51 ms 53 ms 54 ms ae-2.ebr2.london1.level3.net [4.69.132.133] 12 * 52 ms 54 ms ae-1-110.ebr1.london1.level3.net [4.68.106.93] 13 47 ms 46 ms 47 ms ae-0-51.gar1.london1.level3.net [4.68.116.11] 14 47 ms 47 ms 47 ms 195.50.91.22 15 47 ms 47 ms 47 ms 87.237.38.199 16 47 ms 47 ms 47 ms 87.237.38.200 Trace complete. Dont sweat hop 4, either the router is set to not send back packets or it had tooo many active items and deemed your reply insignificant (the movement of the important packets is still evident as hop 5 is 30/31 ms, meaning hop 4 could not possibly be any greater than that)
Easy Kill BigMek Industries GoonSwarm	Posted - 2008.03.28 00:44:00 - [20] Originally by: Kequamar Edited by: Kequamar on 27/03/2008 21:42:59 Yes Im with internode as well. Live in Tasmania. INternode use to be the best isp :( This is Tetra Gramaton btw:( Myself and Crush(as well as the other friends he mentioned) are in Tassie as well :hfive: I don't know anyone elsewhere in Aus that uses internode, it could be a local issue for us, much like when Netspace screwed everyone down here a year or two ago.
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.28 08:49:00 - [21] First table shows pingplotter output with ordinary ICMP Echo request packets Target Name: N/A IP: 87.237.38.200 Date/Time: 28-03-2008 10:12:46 to 28-03-2008 10:14:26 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 41 0 0.0 0 0 0 [192.168.1.1] 2 41 0 0.0 5 46 12 unknown [10.44.0.1] 3 41 0 0.0 5 43 14 catv-rtr.catv.ekk.bg [217.9.225.225] 4 40 40 100.0 0 0 0 [-] 5 41 0 0.0 35 66 44 [212.162.4.17] 6 41 0 0.0 37 72 49 ae-31-55.ebr1.Frankfurt1.Level3.net [4.68.118.158] 7 41 0 0.0 36 80 47 ae-1-100.ebr2.Frankfurt1.Level3.net [4.69.132.126] 8 41 0 0.0 39 76 52 ae-2.ebr1.Dusseldorf1.Level3.net [4.69.132.137] 9 41 0 0.0 40 98 54 ae-1-100.ebr2.Dusseldorf1.Level3.net [4.69.132.130] 10 41 0 0.0 43 78 53 ae-2.ebr1.Amsterdam1.Level3.net [4.69.133.89] 11 41 0 0.0 43 90 58 ae-1-100.ebr2.Amsterdam1.Level3.net [4.69.133.86] 12 41 0 0.0 51 90 63 ae-2.ebr2.London1.Level3.net [4.69.132.133] 13 41 3 7.3 50 84 61 ae-1-110.ebr1.London1.Level3.net [4.68.106.93] 14 41 0 0.0 50 133 65 ae-0-51.gar1.London1.Level3.net [4.68.116.11] 15 41 0 0.0 51 263 67 [195.50.91.22] 16 41 0 0.0 51 92 60 [87.237.38.199] 17 41 0 0.0 51 85 62 [87.237.38.200] Second table shows pingplotter output using TCP packets with destination port 26000: Target Name: N/A IP: 87.237.38.200 Date/Time: 28-03-2008 10:35:14 to 28-03-2008 10:37:44 Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 61 0 0.0 0 0 0 [192.168.1.1] 2 61 0 0.0 5 58 15 unknown [10.44.0.1] 3 61 0 0.0 5 52 17 catv-rtr.catv.ekk.bg [217.9.225.225] 4 60 60 100.0 0 0 0 [-] 5 61 0 0.0 36 72 44 [212.162.4.17] 6 61 0 0.0 36 76 49 ae-31-55.ebr1.Frankfurt1.Level3.net [4.68.118.158] 7 61 0 0.0 37 90 51 ae-1-100.ebr2.Frankfurt1.Level3.net [4.69.132.126] 8 61 0 0.0 40 99 54 ae-2.ebr1.Dusseldorf1.Level3.net [4.69.132.137] 9 61 0 0.0 40 93 55 ae-1-100.ebr2.Dusseldorf1.Level3.net [4.69.132.130] 10 61 0 0.0 43 84 56 ae-2.ebr1.Amsterdam1.Level3.net [4.69.133.89] 11 61 0 0.0 44 100 58 ae-1-100.ebr2.Amsterdam1.Level3.net [4.69.133.86] 12 61 0 0.0 52 143 64 ae-2.ebr2.London1.Level3.net [4.69.132.133] 13 61 13 21.3 52 94 72 ae-1-110.ebr1.London1.Level3.net [4.68.106.93] 14 17 0 0.0 51 121 64 ae-0-53.gar1.London1.Level3.net [4.68.116.75] 15 61 0 0.0 52 359 78 [195.50.91.22] 16 61 0 0.0 52 98 61 [87.237.38.200] There's no big difference in the data (except in the last hop, seems packets are routed differently within CCP). This is a typical pingplotter output in the last week. As already noted, ae-1-110.ebr1.London1.Level3.net shows packet losses. However, I find it highly unlikely that this router drops packets - rather it's (mis-)configured to not send ICMP Time Exceeded back (or send a certain percent only). If it was in fact dropping packets, there would be packet loss higher up the route towards EVE server - because pingplotter uses TTL to associate a packet with a router - in the above table, if a datagram with a TTL value greater than 13 was dropped by hop 13, that would show as packet drop at hop #TTL (+-1, not sure if Time Exceeded is send for TTL 1 or TTL 0). Anyway, I see no evidence of ISP malfunctioning in the above data. In the same time, I have seen numerous times a common pattern of packet retransmissions followed by client disconnect. This combined with the apparent lack of packet drops by the ISP, indicates the one who drops packets are CCP servers. Is there any other scenario, which explains the combination of no apparent packet loss by ISP and a number of retransmissions in the EVE protocol stream, followed by a disconnect ?
CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.03.28 09:48:00 - [22] Looks like me and a ALL internode pilots are srewed, After DT, the game runs fine. Evening time, no go, cant log in. This connection problem IS internode specific but only EVE-Online, everything else runs smooth as silk. This is * that i have to now get rid of my EVE accounts just because of my ISP. This time frame that i can't play is the only time i can play. After chatting again to Internode, it seems like there is nothing they can do about it. We fight for the ONE - We die for the ONE** Don't troll in your signature please. -Hango
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.28 10:31:00 - [23] Edited by: Karim alRashid on 28/03/2008 10:32:54 Edited by: Karim alRashid on 28/03/2008 10:32:00 Here comes some more data. First, pingplotter is crap, plain and simple. If you've seen the previous outputs, pingplotter shows packets dropped by ae-1-110.ebr1.london1.level3.net (4.68.106.93). Well, it turns out this router properly responds with ICMP Time Exceeded exactly when it should. The one that misses replies is the next router, ae-0-55.gar1.london1.level3.net (4.68.116.139). But that's not all :). In fact there are no missing repies, but the next hop is routed to three different routers, all of which properly reply with Time Exceeded. Those routers are ae-0-55.gar1.london1.level3.net (4.68.116.139) ae-0-53.gar1.london1.level3.net (4.68.116.75) ae-0-51.gar1.london1.level3.net (4.68.116.11) Replies from the ae-0-51 and ae-0-53 are completely incorrectly attributed as drops of ae-1-110. This data was collected with nmap, using the following commands: nmap --packet-trace -sS --ttl <varies> -p 26000 87.237.38.200 nmap --packet-trace -sA --ttl <varies> -p 26000 87.237.38.200 No packets dropped (i.e. each hop responds with Time Exceeded) and the EVE server (when reached) responds properly with SYN+ACK or RST, respectively. Again, I see no evidence of problems with the ISP (Level 3 Communications).
Tetra gramaton ironwood ink Friend or Enemy	Posted - 2008.03.28 11:25:00 - [24] Crush thats BS on Internodes account. Im off to check out the whirlpool forums to see if any one else is having problems with other games on Internode.
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.28 15:12:00 - [25] Karim, I've noticed the first hops of your trace - you are on EKK via CaTV, right? Ok, my ISP is InterBG Com - the business provider of EKK. There is something wrong with EKK/ InterBGC. I use EKK at home as well. This morning I've tried to connect from laptop at home by using my neighbour's ISP - (CentrumGroup / Lirex whatever) - no issues there. I've played for 30 minutes, then I went to the office 30 minutes later and I've got the same problem as last night. We've sniffed the traffic from our office and it turned out that the packets going out to CCP are with wrong checksums (malformed). The client disconnects after sending approximately 30 malformed packets out. I thought it is our router / firewall that creates the problem, so I've connected my laptop in our lab to a different router that goes out without a firewall. The same ****. On the other hand there are many other people from different countries complaining about the same issue. Simply, there is something in the EVE Client which some of the ISPs do not like at all...Tell me what it is, because I can't guess anymore... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Aledea V.L.A.S.T. Sons of Tangra	Posted - 2008.03.28 16:28:00 - [26] Target Name: N/A IP: 87.237.38.200 Date/Time: 28.3.2008 a. 14:47:31 to 28.3.2008 a. 14:49:46 1 2 ms 1 ms 1 ms 1 ms 1 ms 0 ms 1 ms 0 ms 1 ms 0 ms unknown.ddns-lan.pl.ekk.bg [89.215.75.129] 2 * * * * * * * * * * [-] 3 35 ms 35 ms 34 ms 35 ms 35 ms 36 ms 35 ms 34 ms 34 ms 34 ms [212.162.4.17] 4 38 ms 45 ms 36 ms 41 ms 46 ms 39 ms 39 ms 38 ms 41 ms 46 ms ae-32-54.ebr2.Frankfurt1.Level3.net [4.68.118.126] 5 38 ms 40 ms 48 ms 51 ms 46 ms 42 ms 43 ms 40 ms 41 ms 44 ms ae-2.ebr1.Dusseldorf1.Level3.net [4.69.132.137] 6 39 ms 39 ms 39 ms 51 ms 50 ms 49 ms 51 ms 47 ms 44 ms 46 ms ae-1-100.ebr2.Dusseldorf1.Level3.net [4.69.132.130] 7 44 ms 45 ms 48 ms 49 ms 51 ms 54 ms 44 ms 51 ms 43 ms 42 ms ae-2.ebr1.Amsterdam1.Level3.net [4.69.133.89] 8 43 ms 54 ms 42 ms 43 ms 44 ms 46 ms 46 ms 51 ms 50 ms 43 ms ae-1-100.ebr2.Amsterdam1.Level3.net [4.69.133.86] 9 61 ms 55 ms 56 ms 57 ms 51 ms 56 ms 55 ms 58 ms 61 ms 54 ms ae-2.ebr2.London1.Level3.net [4.69.132.133] 10 * * 60 ms 59 ms * 59 ms 59 ms 61 ms 57 ms 55 ms ae-1-110.ebr1.London1.Level3.net [4.68.106.93] 11 50 ms 50 ms 51 ms 50 ms 50 ms 50 ms 50 ms 50 ms 50 ms 50 ms ae-0-55.gar1.London1.Level3.net [4.68.116.139] 12 51 ms 51 ms 53 ms 51 ms 50 ms 51 ms 52 ms 51 ms 51 ms 51 ms [195.50.91.22] 13 50 ms 51 ms 51 ms 51 ms 50 ms 50 ms 52 ms 51 ms 51 ms 51 ms [87.237.38.199] 14 52 ms 50 ms 51 ms 51 ms 50 ms 50 ms 52 ms 51 ms 52 ms 51 ms [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 10, Received = 10, Lost = 0 (0,0%) Round Trip Times: Minimum = 50ms, Maximum = 52ms, Average = 51ms I have the same problem like other piople in this topic! 0% lost ,but i'v got disconnected after evry 4-5 minutes.
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.28 17:46:00 - [27] Edited by: Karim alRashid on 28/03/2008 17:47:37 Originally by: Hawk TT We've sniffed the traffic from our office and it turned out that the packets going out to CCP are with wrong checksums (malformed). This is probably due to TCP checksum offload. If you disable this feature in the NIC configuration, the captured packets will be with the correct checksum. Quote: Simply, there is something in the EVE Client which some of the ISPs do not like at all...Tell me what it is, because I can't guess anymore... No, there's nothing unusual in EVE packets, no strange flags, no strange options, source routes, TOS, whatever, there's Don't Fragment flag in the IP header, which I didn't expect, but this is not EVE specific, apparently Windoze default. Edit: All these problems started a week ago, last Friday evening. Game has been unplayable since, it works as far as to make you lose an expensive ship and then breaks again.
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.03.29 01:21:00 - [28] I'll try to disable the TCP off-loading feature on the NICs of the ISA and the Gateway (IBM x3250 machines with Intel Server NICs), but I doubt this could be a problem. This happens only with packets sent by EVE. When we tested with a laptop connected to directly to a Cisco edge router, it was the same. The sniffer marks the malformed packets and I just see that after 20-30 malformed packets sent from the client ot CCP server, the transmission gets broken and the client disconnects. CCP are ignoring the issue, but this is a well hidden bug in the "patched" client. I noticed they comment on other issues, so they read this discussion as well...Hiding your head in the sand (read: azz) does not help... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Hawk TT	Posted - 2008.03.29 11:25:00 - [29] OK, I've disabled the TCP/IP Checksum off-loading and the "Wrong Checksum" packets issue in the Winshark capture disappeared, but the constant disconnects continue. ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Tetra gramaton ironwood ink Friend or Enemy	Posted - 2008.03.30 09:33:00 - [30] Crush seems like internode is having there fair share of problems in tassie. Been on the boardband forums on whirlpool and about 6or so pages full of complaints. Hope thye get their butts into gear cause its dam annonying not being able to login at night, when it fairly quite in eve to move things. Lost my hyperion cause I had to move it in prime time :(
Regtaar Raa	Posted - 2008.03.30 13:51:00 - [31] Another one having problems with logging in combined with disconnects after few minutes online hope some one found some solution because i tried changing port from 26000 to 3724 and its not helping .
Silevran Levanadel	Posted - 2008.03.30 16:15:00 - [32] Having trouble as well. Gets stuck with the "entering gmae as character ..." [URL=http://www.ff-fan.com]Please visit your user settings to re-enable images.[/URL] [URL=http://www.ff-fan.com/chartest]Which Final Fantasy Character Are You?[/URL] [URL=http://www.ff-fan.c
Vetti Nar	Posted - 2008.03.30 16:46:00 - [33] Can't Connect. Cliant says "Checking Status". Its 4.5hrs after downtime on Sunday. I'm in Central USA for location. The above is just info so others know its still an issue from my location.
annoing	Posted - 2008.03.30 23:45:00 - [34] Dont try to log on, its not worth it. Even if you can log on, the lag is so bad you cant jump, cant dock/undock or anything. Nice game. Dwi Cymraig According to the Pastafarian belief system, pirates are "absolute divine beings" and the original Pastafarians. Their image as "thieves and outcasts" is misinformation.
Easy Kill BigMek Industries GoonSwarm	Posted - 2008.03.31 06:31:00 - [35] Originally by: Tetra gramaton Crush seems like internode is having there fair share of problems in tassie. Been on the boardband forums on whirlpool and about 6or so pages full of complaints. Hope thye get their butts into gear cause its dam annonying not being able to login at night, when it fairly quite in eve to move things. Lost my hyperion cause I had to move it in prime time :( Try an hour after DT if you are awake then, it is running well enough to dual box pvp at that time for me.
surgez Republic University	Posted - 2008.03.31 07:51:00 - [36] Don't know about dual boxing, but i changed the port on mine, instead of changing advanced network = 1, as it says in here (Note to CCP that this needs to be changed for slow people like me!): http://support.eve-online.com/Pages/KB/Article.aspx?id=405 This problem has been driving me nuts for days, and i have wire sharked, ping plotted, pestered my isp about there routing etc... Then it clicked, the main problems i was having were only occuring in the evenings, if i logged in early morning to midday here in NZ i would have no problems and could play for hours. Someone mentioned traffic shaping in another post and it clicked, the times i was having problems was when the traffic shaping comes into effect with my isp, around 5pm onwards coming off at about 5am (apparently to combat torrents/p2p clogging up the system to much). So i updated vista 64 and all drivers etc... downloaded the basic client, uninstalled the old and installed the new (without having to patch). Changed the port and it all seems to be running smoothly now. It could have been any one of these things though and i am not exactly sure at what point the problem ceased to be a problem.
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.31 09:46:00 - [37] Originally by: surgez It could have been any one of these things though and i am not exactly sure at what point the problem ceased to be a problem. It's none of it. It will reappear. I have also had once the chance to play for almost an whole hour last week without a diconnect and on two or three occasions for almost half an hour. These are the exceptions. The norm is disconnect within 5 min.
Karim alRashid principle of motion Interstellar Alcohol Conglomerate	Posted - 2008.03.31 13:01:00 - [38] Edited by: Karim alRashid on 31/03/2008 13:01:35 Maybe there's hope for some. It seems there was some rerouting in Level3, and the strangely behaving 4.68.106.93 is no longer present, compared old and new routing looks like (first 7 hops removed for privacy): NewOld ======== 8 4.68.118.158 8 4.68.118.1909 4.69.132.126 9 4.69.132.13710 4.69.132.137 10 4.69.132.13011 4.69.132.130 11 4.69.133.8912 4.69.133.89 12 4.69.133.8613 4.69.133.86 13 4.69.132.13314 4.69.132.133 14 4.68.116.4115 4.68.106.93 15 212.187.160.146 (Level3)16 4.68.116.139/4.68.116.75/4.68.116.11 17 195.50.91.22 (Level3) 16 217.20.44.226 (Tele) 17 217.20.44.138 (Tele) 18 87.237.38.199 (CCP)18 87.237.38.199 (CCP) 19 87.237.38.200 (CCP)19 87.237.38.200 (CCP) Let's see how long it lasts.
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.01 03:46:00 - [39] Ok, today was a little bit better, but still - constant disconnects - every 20-30 minutes,instead of every 2-3 minutes. I've prepared LogServer & WinShark Capture for a period of 10 minutes. I'll send them to CCP to investigate...let's see... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)

CCP Mindstar	Posted - 2008.04.01 16:48:00 - [40] Update on this: There were some network changes made around the Tranquility cluster during yesterday's downtime that may help to resolve some of these issues. Please reply to this thread again if you continue to have issues with regular disconnects. --

Hamalicious	Posted - 2008.04.02 11:11:00 - [41] Hey guys Like the OP, I am with internode, I live in tasmania and been having major problems as well over the past few weeks. Been unable to authenticate or log in during peak (Au) times. Random lagg drop outs etc if I do get in. I suggest you look at this thread on the Wp forums http://forums.whirlpool.net.au/forum-replies.cfm?t=930481&p=-1#bottom Plenty of people having problems, It's a local issue and not CCP. It's been many frustrating nights trying to work out wtf the issue has been. Internode have not yet found an issue but it needs to be raised with them, more people logging support tickets the better. Pop in an online support request here https://secure.internode.on.net/webtools/support Or call them on 136633 (been on hold 1hr) But it looks like no one can connect to WoW now, so all the kiddies are crying and we may see a fix soon :)
Tetra gramaton	Posted - 2008.04.02 20:59:00 - [42] What Ive read its in regards to bandwidth. As in Internode hasnt brought enough.. Might be fixed soon.
Sin LaSalle	Posted - 2008.04.03 06:13:00 - [43] Originally by: Tetra gramaton What Ive read its in regards to bandwidth. As in Internode hasnt brought enough.. Might be fixed soon. I am in Tas with Internode as well, they have finally posted an advisory https://secure.internode.on.net/webtools/advisories/item.html?id=5285 They upgraded all their plans and dint figure to have enough capacity ready (It's been like this for a few weeks mind you). Scary thing is Telstra are the Backhaul provider, so we are waiting on them now :/
Battlecheese Cheers Restaurant and Bar	Posted - 2008.04.08 00:16:00 - [44] The annoying thing about this whole mess is that WoW players in tasmania can use freecap to proxy their connection, and are just fine. I suggest you complain about it here: http://games.internode.on.net/forums/viewtopic.php?t=132915&start=375
CRUSH BOSS BigMek Industries GoonSwarm	Posted - 2008.04.08 12:37:00 - [45] Edited by: CRUSH BOSS on 08/04/2008 12:39:27 Yes well i'm not going to put up with this for much longer, i'll cancel both my subs and go play AoC. **es me off when stuff like this happens. I know it's not CCPs problem and i still like EVE; but it's no good if i can't even login to change a skill. CRUSH - out We fight for the ONE - We die for the ONE** Don't troll in your signature please. -Hango
Hawk TT Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.08 16:30:00 - [46] Edited by: Hawk TT on 08/04/2008 16:32:22 This is nothing to do with the available bandwidth - I have 15 Megabits (Fiber), 40ms latency, no packet losses. I was busy last week, but I've played on 04 Apr 2008 and 05 Apr 2008 (last Thursday and Friday) and it was OK, but the constant disconnects have came back since Saturday...I have a LogServer Capture with simultaneous Winshark Capture, but they are old now. I will make a new set and will send a petition to CCP with the files attached. I believe this would be better than crying on the forum... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.09 19:57:00 - [47] OK, finally I've found time to submit detailed petition with well structured description of the problems + LogServer capture + Winshark capture + DXDiag capture + SysInfo capture. Hopefully CCP will take this seriouslly. ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
keuel Gallente Heretic Army DeStInY.	Posted - 2008.04.09 21:57:00 - [48] Edited by: keuel on 09/04/2008 22:00:59 I can¦t conect eve since after today¦s DT and yesterday I had 3 CTD¦s and lost connection while in a fight...looks like ccp don¦t want me and some other players to play today. edit: I can¦t go to my acc managment, can¦t go to the eve support, can¦t see the first page of this topic and can¦t even load the avatars and sigs image today on the site (and it¦s just on this site).
Xaat Kusveep	Posted - 2008.04.10 01:43:00 - [49] This Suck!!!!! I cant Log In at all or if I do Log in i get booted in 3 mins. And its CCP this week I cant log on last week it was great!and This is getting old Has hell. Eve is a Great game but with CCP getting 14.95 X 50,000+ a crap load of cash to fix crap like this..... My Son plays WoW and he has never and thangs like this happen to him...... ... guess I may go get burning Seas or WoW .. cuse this Crap sucks........ P.S I know I cant Spell For @#%$ so bite me
Shinzu Takigawa	Posted - 2008.04.10 02:32:00 - [50] Edited by: Shinzu Takigawa on 10/04/2008 02:32:50 Last 2-3 nights EVE TQ has been dropping out, laggin alot more than usual, crappy fps, crashing, losing connection and causing my internet connection to get real laggy on web browsing, voice chat servers, slow logging in, lots of glitches where the game hasn't fully loaded properly and a whole list of other problems... etc etc. Before 2-3 nights ago for past year even I have had no problem with this at all, ever. I am in UK and im sure its not my ISP and an eve side problem. CCP please fix this is making the game unplayable aswell as stopping from doing anything else while playing eve.
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.10 17:18:00 - [51] So far, I've got preliminary answer from CCP regarding my petition...and the answer is funny Let's see, but so far they don't take it seriouslly... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Xaat Kusveep	Posted - 2008.04.10 21:08:00 - [52] Edited by: Xaat Kusveep on 10/04/2008 21:15:06 Again Today At DT I played for 30 mins and now I cant log .. or if or When I do I Get booted ... This is getting old soo I am going to move some Crap and Go to empire and sit in a station and see if CCP fix's this .. got 25 days left on 2 ACC'S >>>>>>>
Athre Minmatar The HIgher Standard	Posted - 2008.04.10 23:27:00 - [53] Originally by: CCP Mindstar Update on this: There were some network changes made around the Tranquility cluster during yesterday's downtime that may help to resolve some of these issues. Please reply to this thread again if you continue to have issues with regular disconnects. The only day I was disconnect free was April 1st. I continue to have disconnects and I've logs in a bug ticket submitted.
Levanel	Posted - 2008.04.11 02:42:00 - [54] I'm having more or less the same problem described here as well. Every couple minutes of inactivity while logged on results in a disconnect (eg: "connection to server lost" message). I have to at least manipulate the market - buy/sell something - for it to NOT disconnect or, undock from a station and rat somewhere. I've tried just about everything I can think of, including port forwarding to no avail. Here's my traceroute from two different connections, first on a home cable connection and second from a box with multihomed ds3 connection: Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.2.96 2 7 ms 8 ms 7 ms ..8.1 3 18 ms 15 ms 7 ms ge-4-37-ur01.hayward.ca.sfba.comcast.net [68.87.198.233] 4 7 ms * * te-9-1-ur02.hayward.ca.sfba.comcast.net [68.87.192.86] 5 8 ms 8 ms 9 ms pos-0-7-0-0-ar01.oakland.ca.sfba.comcast.net [68.86.90.138] 6 9 ms 10 ms 9 ms pos-0-15-0-0-cr01.sacramento.ca.ibone.comcast.net [68.86.85.77] 7 14 ms 13 ms 13 ms te-0-1-0-7-cr01.sanjose.ca.ibone.comcast.net [68.86.84.125] 8 16 ms 24 ms 15 ms te-1-1-pr01.11greatoaks.ca.ibone.comcast.net [68.86.84.126] 9 16 ms 14 ms 16 ms Tenge13-3.br02.sjo01.pccwbtn.net [63.218.179.25] 10 159 ms 158 ms 158 ms telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222] 11 159 ms 158 ms 158 ms 217.20.44.226 12 157 ms 157 ms 157 ms 217.20.44.138 13 171 ms 160 ms 158 ms 87.237.38.199 14 159 ms 158 ms 159 ms 87.237.38.200 traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 52 byte packets 1 .******.org (192.94.73.62) 0.511 ms 0.455 ms 0.400 ms 2 67.97.152.37 (67.97.152.37) 9.369 ms 8.546 ms 8.540 ms 3 216.140.4.233 (216.140.4.233) 8.785 ms 7.631 ms 8.719 ms 4 216.140.4.10 (216.140.4.10) 8.161 ms 15.909 ms 17.953 ms 5 216.140.5.78 (216.140.5.78) 13.515 ms 8.645 ms 9.985 ms 6 te-8-3-73.car4.Dallas1.Level3.net (4.68.63.9) 12.375 ms 202.670 ms 217.161 ms 7 vlan89.csw3.Dallas1.Level3.net (4.68.19.190) 24.942 ms 15.019 ms 17.682 ms 8 ae-83-83.ebr3.Dallas1.Level3.net (4.69.136.161) 15.987 ms 17.991 ms 17.235 ms 9 ae-7.ebr3.Atlanta2.Level3.net (4.69.134.22) 32.255 ms 40.303 ms 38.357 ms 10 ae-2.ebr1.Washington1.Level3.net (4.69.132.86) 51.488 ms 58.067 ms 48.482 ms 11 ae-71-71.csw2.Washington1.Level3.net (4.69.134.134) 51.528 ms 61.561 ms 68.307 ms 12 ae-74-74.ebr4.Washington1.Level3.net (4.69.134.181) 49.400 ms 68.971 ms 45.446 ms 13 ae-3.ebr4.NewYork1.Level3.net (4.69.132.94) 51.016 ms ae-3.ebr3.NewYork1.Level3.net (4.69.132.90) 56.390 ms 57.637 ms 14 ae-93-93.csw4.NewYork1.Level3.net (4.69.134.110) 58.362 ms 54.500 ms 54.512 ms 15 ae-91-91.ebr1.NewYork1.Level3.net (4.69.134.77) 63.842 ms 60.930 ms 53.474 ms 16 ae-41.ebr2.London1.Level3.net (4.69.137.65) 134.294 ms 161.007 ms 128.013 ms 17 ge-11-2.ipcolo1.London1.Level3.net (4.68.116.169) 122.252 ms ge-11-0.ipcolo1.London1.Level3.net (4.68.116.41) 122.091 ms ge-11-1.ipcolo1.London1.Level3.net (4.68.116.105) 120.876 ms 18 unknown.Level3.net (212.187.160.146) 301.615 ms 311.740 ms 203.832 ms 19 217.20.44.226 (217.20.44.226) 120.642 ms 125.663 ms 122.033 ms 20 217.20.44.138 (217.20.44.138) 121.801 ms 120.258 ms 137.269 ms 21 * * 22 * * * 23 * * * Traceroute looks okay so I'm not sure what the problem is. Thing is, after playing for a few months, these disconnects are wearing me down. I don't think network congestion has anything to do with it either as I've left ssh connections idle overnight before. With EVE, it's ridiculous. And btw - setting the alternative port to 3724 in prefs.ini doesn't get the EVE client to connect to that port. A quick 'netstat' (will) shows that it still connects to 26000; this is with EVE's premium graphics client. Any other help would be appreciated.
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.11 17:36:00 - [55] Edited by: Hawk TT on 11/04/2008 17:36:51 IF OTHER PEOPLE HAVE THE SAME PROBLEMS AFTER THE BOOST PATCH, PLEASE, POST IN THIS TOPIC, SO CCP COULD REALIZE, THAT THERE IS A PROBLEM! CCP has replied to my petition. Their suggestion was a COPY & PASTE answer. It is so irellevant, that I am really devastated I've spent hours preparing a detailed report for the problem. I've attached a ZIP archive with Winshark capture, LogServer capture, DXDiag Capture, SysInfo Capture, Pingplotter Capture etc. Based on their response, it is PRETTY obvious that no body bothered to read / check what I have sent. The petition is still NOT CLOSED, so I will be waiting for a couple of days, before taking further actions. IF OTHER PEOPLE HAVE THE SAME PROBLEMS AFTER THE BOOST PATCH, PLEASE, POST IN THIS TOPIC, SO CCP COULD REALIZE, THAT THERE IS A PROBLEM! ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
BattleDragon	Posted - 2008.04.12 04:17:00 - [56] CCp even going to try and fix this ?
AviraN91	Posted - 2008.04.12 09:11:00 - [57] They dont give a **** about any of us... there is patch to be launched in 15/4 it wont help anything.. just because they dont care to lose 20+- players... they get money and become blind
Nanobot Vale Heavy Industries Molotov Coalition	Posted - 2008.04.13 09:27:00 - [58] This happened to me this morning (Least I think it's the same/similar problem). The Client hangs on the Char select screen (Can't even select char) and out of the 8 times I've tried I've had to turn my comp off as it hangs everything. This has never happened before today and unfortunately I'm no computer expert so I'm kinda hoping this is the same thing that everyone else here has been having problems with so I know it's "probably" not my fault.
Kaizera	Posted - 2008.04.13 17:59:00 - [59] I'm having this issue as well. I've noticed it tends to happen most when the server load is over 30,000+ players, becoming almost unplayable at that point. I can log on fairly well when the load is below 20,000, and between 20-30k is a crapshoot - sometimes it works, sometimes I DC consistently. Very frustrating problem, the only times I can play are very late at night on the weekends - can't afford to stay up so late during the week due to class. Hoping it gets resolved soon.
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.13 21:09:00 - [60] Hmm...interesting obesrvaiton - I managed to connect today and switched skills. I was pleasently surprised, but now I recall - it was 10 minutes after the DT ended, so there were less than 20K players... I hope that the patch on Tuesday will solve the problem somehow ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Inaco Gallente	Posted - 2008.04.13 22:49:00 - [61] Originally by: Kaizera I'm having this issue as well. I've noticed it tends to happen most when the server load is over 30,000+ players, becoming almost unplayable at that point. I can log on fairly well when the load is below 20,000, and between 20-30k is a crapshoot - sometimes it works, sometimes I DC consistently. Same here. With 30k+ players I lose my conection to the server really often while I was playing for hours with no disconections with 20k-25k.
Mistril	Posted - 2008.04.14 19:17:00 - [62] I can't connect unless it is really late at night. There have been a few times I could connect briefly, but would get dropped after a few seconds. Most of the time it lists the server status as "unknown," and when it does, I can't connect. I had a ticket open, and sent all the diagnostic files they asked for. They told me it was my ISP because I had packet loss. I don't understand the techie-aspects of all this, but from what I'm reading here, I suspect it may be the same issue and there isn't a damn thing my ISP will be able to do for me. If it is my ISP, wouldn't it affect the rest of my internet connection also? Everything else works fine, its just EVE.
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.14 20:18:00 - [63] Edited by: Hawk TT on 14/04/2008 20:22:20 Edited by: Hawk TT on 14/04/2008 20:20:16 THE "MYSTERY" IS REVEALED OK, I think it is about time CCP to shed some light on what they have actually did with the "BOOST" Patch? Becasue my petition was still "OPEN" and I had no further information from CCP I decided to make a WireShark capture of my COMPLETE traffic WITHOUT filters. I was pretty surprised when I noticed the following odd things: 1. Every now and then, even during the initial startup, the EVE client SENDS ICMP REQUESTS to ice5a.vivox.com (70.42.62.80) WHICH FAIL BECAUSE OF THE ICMP FILTERING ENABLED ON MY ISP GATEWAY - MANY ISPs ENABLE VARIOUS ICMP DYNAMIC FILTERS AS A SECURITY PRECAUTION. So, the ICMP requests to the useless EVE-VOICE related host fail and for some reason the EVE client "decides" that there is a communication problem with the GAME SERVER CLUSTER. After a few retransmission attempts between the client (my PC) and the server (CCP Server @ 87.237.38.200) the client disconnects. 2. Another fact: I DON'T USE EVE VOICE, BUT I HAVE IT ENABLED. Anyway, the EVE client COMMUNICATES ALL THE TIME WITH VARIOUS EVE-VOICE-RELATED HOSTS during your play: mpx4c.vivox.com (64.34.14.32) - RTP / RTCP Protocol ice5a.vivox.com (70.42.62.80) - SIP (?!?) Protocol mph6ea.vivox.com (64.127.123.202) - STUN Protocol lb5-www-eve.vivox.com (70.42.62.151) - SSLV2 Protocol Almost all of the above - UDP Protocol 3. If you are lucky enough and log-on successfully, you HAVE THE CHANCE TO DISABLE AUDIO / EVE VOICE. After that you COULD PLAY WITHOUT DISCONNECTS. THIS DOES NOT SOLVE THE INITIAL LOG-ON PROBLEM, because EVE still tries to PING ice5a.vivox.com during startup - remember, the audio-settings are per character, not per client installation. 4. Unfortunately there is no prefs.ini setting I am aware of, to DISABLE EVE-VOICE, so I can't test what would happen if THERE IS NO EVE-VOICE AT ALL. I wish I had this option, so I could get rid of all disconnect problems. The question is: What had been changed in the EVE client so it disconnects AFTER UNSUCCESSFULL PING TO THE ICE5a.VIVOX.COM host? Of course, I would like to see some CCP GameDevs to comment on the issue and my findings. I feel really frustrated, because my job IS NOT TO DEBUG EVE, my job is to PLAY THE GAME, BECAUSE I PAY FOR THAT "PRIVILIGE". At least CCP could have made the effort TO READ ALL THE CONTENTS OF MY PETITION... The hope dies last... Cheers Hawk
Xaat Kusveep	Posted - 2008.04.14 21:53:00 - [64] ok I high jacked my sons WoW Today and I played for 3 hours and I didnt get booted one time .... Cool game buy the way I didnt think I would like it Buttttttttt ... fix this plzz
Overclocker BG	Posted - 2008.04.15 09:38:00 - [65] yeah i have same problem if this problem persist we must talk with CCP for money becaus we pay for every minute in this game
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.15 09:41:00 - [66] Last night I finally got a decent development on my petition - the GM asked me to fill a bug report, which goes to the DevTeam. I did so and I attached lots of information (LogServer & Wireshark captures etc.). Hopefully the Devs will investigate the issue. ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Shar Isma	Posted - 2008.04.15 14:45:00 - [67] Originally by : Hawk TT -------------------------------------------------------------------------------------- 4. Unfortunately there is no prefs.ini setting I am aware of, to DISABLE EVE-VOICE, so I can't test what would happen if THERE IS NO EVE-VOICE AT ALL. I wish I had this option, so I could get rid of all disconnect problems. -------------------------------------------------------------------------------------- Disabling EVE Voice How do I disable EVE Voice if needed? How do I disable EVE Voice if needed? If you are experiencing problems in relations to EVE Voice, you can always temporarily disable EVE Voice altogether on the client side until the problem gets resolved. To do this, you need add the line voiceenabled=0 at the bottom of the prefs.ini file located under C:\Documents and Settings\%username%\Local Settings\Application Data\CCP\EVE\Settings on Windows 2000 and XP and C:\Users\%user%\AppData\Local\CCP\EVE\Settings on Windows Vista On linux the location is /home/"yourusername"/.cedega/EVE Online/c_drive/Local Settings/Application Data/CCP/EVE/settings On Macintosh the location is /Users/username/Library/Preferences/Eve Online/Preferences/p_drive/Local Settings/Application Data/CCP/EVE/settings Remember to save changes made to the file before launching the client again -------------------------------------------------------------------------------------- I had connect,disconnect,constant disconnection!, crash ,freeezing problem since the Trinity patch . I had a petition open for three months. Finally there was greylisting on my petition with attachments removal...I insist on the suspension points I will try it.It may be of some help for me. Presently I have a few disconnects while there is less than 36k players in the 5:00am to 5:00pm GMT time span.For me it is in the morning which is quite inconvenient. Salutations from Canada.
Hawk TT Caldari Bulgarian Experienced Crackers Sons of Tangra	Posted - 2008.04.16 20:06:00 - [68] I've just prepared a set of new LogServer / Wireshark captures and send them to the devs. There are 33K+ active players at the moment, and I can't even log in... The new patch did not change anything... ___________________________________ Science & Diplomacy Manager @ BECKS Sons of Tangra Alliance (SOT)
Xaat Kusveep	Posted - 2008.04.17 20:14:00 - [69] this patch has not fix any thang if any thang its worse
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.04.18 02:57:00 - [70] Target Name: N/A IP: 87.237.38.200 Date/Time: 17/04/2008 23:45:31 to 17/04/2008 23:47:31 1 * * * * * * * * * [-] 2 36 ms 11 ms 37 ms 13 ms 37 ms 15 ms 9 ms 8 ms 25 ms [192.168.22.1] 3 N/A 11 ms * * * 42 ms * * * 200-42-50-45.prima.net.ar [200.42.50.45] 4 N/A 14 ms * * * 13 ms * * * rbp-lima1-te7-3.prima.net.ar [200.42.52.17] 5 N/A N/A N/A N/A N/A 23 ms * * * rib-lima7-te7-3.prima.net.ar [200.42.52.2] 6 24 ms 12 ms 38 ms 9 ms 25 ms 12 ms 10 ms 18 ms 12 ms ge-3-2-1.ar2.EZE1.gblx.net [64.209.94.69] 7 179 ms 174 ms 175 ms 221 ms 177 ms 173 ms 177 ms 175 ms 171 ms [64.214.140.78] 8 173 ms 185 ms 183 ms 185 ms 188 ms 189 ms 185 ms 184 ms 178 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 9 183 ms 182 ms 174 ms 184 ms 177 ms 186 ms 176 ms 182 ms 178 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 10 177 ms 181 ms 203 ms 176 ms 186 ms 178 ms 175 ms 198 ms 209 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 11 193 ms 198 ms 186 ms 186 ms 182 ms 186 ms 199 ms 181 ms 187 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 12 231 ms 230 ms 259 ms 235 ms 226 ms 259 ms 248 ms 234 ms 262 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 13 231 ms 237 ms 230 ms 225 ms 228 ms 226 ms 235 ms 237 ms 246 ms ve5.fr4.lon.llnw.net [69.28.171.138] 14 337 ms 253 ms 238 ms 234 ms 227 ms 229 ms 228 ms 224 ms 228 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 15 227 ms 232 ms 225 ms 234 ms 258 ms 225 ms 246 ms 247 ms 229 ms [87.237.38.199] 16 252 ms 226 ms 261 ms 223 ms 240 ms 227 ms 241 ms 224 ms 250 ms [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 9, Received = 9, Lost = 0 (0,0%) Round Trip Times: Minimum = 223ms, Maximum = 261ms, Average = 238ms +-+-+-+-+ Game used to play perfectly... since last patch. Now I can't even connect. Gets stucked in "Checking Status..." Sometimes (after several minutes) it says the Server status is Unknown... though this changes nothing, cause it won't let me login anyway... No worries, though. Been playing my brother's WOW, and though I hate it, it's stable. And more importantly, at least it lets me login...
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.04.18 03:09:00 - [71] Or, more or less like every 2 hours, it lets me get into the Character Selection Screen, only to get stuck there for 2 or 3 minutes, and kick me back to the login screen. No packets lost... yet I suffer this crap... Been told I will be reimbursed, though that never happened to me before, cause when I bring this up (for ships or for days lost in training), a stupid computer program tells me there's nothing wrong on the logs or whetever... I'll keep trying, though. Sometimes, if I'm fast enough to click on the Rikeka avatar on the Character Selection Screen I can get through for a few seconds... Sometimes enough to make a quick skill change... I'm getting better at this. Takes me between 20 or 30 tries, but if I do it fast enough I can get through... Thanks CCP for this perfect game. that tests our patience and eye-hand coordination!
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.04.18 03:36:00 - [72] HAHAHAHA! I beaten CCP! Took me over 20 tries again, but was fast enough to enter the game, and change the skill that was going to finish in a few hours to one that will end in 2 days and pennies... Sure... I changed it and at first it didn't reported the change. Then it kicked me. But just checked in EVEMon the change went through... to whoever Dev is in charge of my daily misfortune, and GF today. Better luck next time! BTW, before anyone blames my PC and/or my video card... Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+,MMX,3DNow (2 CPUs),~2.3GHz Memory: 2048MB RAM Card name: NVIDIA GeForce 8500 GT Manufacturer: NVIDIA Chip type: GeForce 8500 GT DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_230B1682&REV_A1 Display Memory: 512.0 MB Again, I used to play perfectly 2 accounts on this computer, with Teamspeak on. Now I barely (like once every 20 tries, and I'm not exagerating) can login one (and, of course, no Teamspeak on in the meantime) Why I write all this? Because I know that tomorrow or maybe in 2 days or so, I'll be able to log normally "again". But, when the Dev (or better said, the computer program I keep speaking to every time I make a petition) tells me there's no log of what happened to me or whatever... 1) Lost days of training because of this ***... 2) Ships lost because the client crashed on me yet later such crashes apparently do not show in their mysterious* logs, and the fricking computer program tells me that it probably was my fault, because it does not show on their logs I crashed... Vicious circle of doom, I call it. Well, anyway, I lost track of myself... Where was I...? Oh. Yes. I'm doing this to later direct this thread to that Dev-slash-GM-slash-program and tell him: "See? I knew you would come up with this ****! Keep pushing us to WOW/Darkfall/Age of Conan/whatever!"
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.04.18 22:06:00 - [73] Excuse my previous posts full of ill-mannered sarcasm. Thing is I had a lot of free time (the poor little free time I have for myself that is not work or GF related...) and I coudn't play EVE like I wanted... I still have the same issues, though I don't mind this anymore now, 'cause... Well... I'm back at work, and I have to take my GF out tonight... But I very much would like this to be solved. Quote: Target Name: N/A IP: 87.237.38.200 Date/Time: 18/04/2008 18:50:06 to 18/04/2008 18:52:21 1 * * * * * * * * * * [-] 2 9 ms 11 ms 15 ms 36 ms 24 ms 8 ms 48 ms 10 ms 25 ms 34 ms [192.168.22.1] 3 * * 12 ms * * * 27 ms * * * 200-42-50-45.prima.net.ar [200.42.50.45] 4 * * 14 ms 30 ms * * * * * * rbp-lima1-te7-3.prima.net.ar [200.42.52.17] 5 16 ms 47 ms * * 21 ms * * 33 ms * * rib-lima7-te7-3.prima.net.ar [200.42.52.2] 6 12 ms 16 ms 10 ms 26 ms 26 ms 37 ms 12 ms 14 ms 19 ms 100 ms ge-3-2-1.ar2.EZE1.gblx.net [64.209.94.69] 7 201 ms 210 ms 184 ms 182 ms 184 ms 187 ms 189 ms 198 ms 185 ms 206 ms [64.214.140.78] 8 194 ms 203 ms 210 ms 214 ms 188 ms 216 ms 198 ms 188 ms 192 ms 210 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 9 189 ms 190 ms 184 ms 186 ms 225 ms 190 ms 227 ms 185 ms 209 ms 190 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 10 205 ms 196 ms 192 ms 208 ms 205 ms 186 ms 201 ms 229 ms 208 ms 190 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 11 200 ms 192 ms 211 ms 194 ms 200 ms 220 ms 194 ms 190 ms 191 ms 195 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 12 265 ms 253 ms 257 ms 253 ms 260 ms 258 ms 264 ms 260 ms 262 ms 258 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 13 255 ms 255 ms 270 ms 243 ms 271 ms 251 ms 266 ms 265 ms 281 ms 262 ms ve5.fr4.lon.llnw.net [69.28.171.138] 14 254 ms 255 ms 254 ms 246 ms 254 ms 252 ms 256 ms 264 ms 263 ms 290 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 15 254 ms 245 ms 266 ms 269 ms 253 ms 249 ms 256 ms 272 ms 265 ms 262 ms [87.237.38.199] 16 273 ms 251 ms 254 ms 249 ms 259 ms 247 ms 260 ms 283 ms 261 ms 262 ms [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 10, Received = 10, Lost = 0 (0,0%) Round Trip Times: Minimum = 247ms, Maximum = 283ms, Average = 259ms Game keeps getting stucked at "Checking Status", like I said before. Sometimes it changes to "Server Status: Unknown". Every so often, I can get in the Character Selection screen. Even then, it takes even more tries to actually able to get inside the char. Undocking is impossible. Any action, such as opening any window of the game is impossible, as it will crash the game for me. I've decided, as I said before, to train a really long skill (took me over 3 hours of contant logging and logging out for the game to accept me in 3 lousy minutes so I could do this), and wait till this gets fixed. I will repeat, though. This started right after the last patch. Game used to work perfectly till I downloaded that monstruosity.
Xaat Kusveep	Posted - 2008.04.19 01:32:00 - [74] Well My son got me to play WoW and I just made a toon there. CCP I just got a 30 time card . for one of my Toons and now I cant play eve at all . last patch sucks and still sucks Fix this plzz I dont want to play WoW Plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz oh plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz fix this ..... LOL I know begging wont fix it but what the hell it cant hurt hahahaha
Kaizera	Posted - 2008.04.19 06:05:00 - [75] I'm still having this issue - and the most recent patch seems to have amplified it, if anything. Now I have trouble holding a connection seemingly at any time, even when the server load is below 23k or so. Running a packet tracking program, I notice a sharp increase in packet loss at a certain point - pasted below. \|------------------------------------------------------------------------------------------\| \| WinMTR statistics \| \| Host - % \| Sent \| Recv \| Best \| Avrg \| Wrst \| Last \| \|------------------------------------------------\|------\|------\|------\|------\|------\|------\| \| No response from host - 100 \| 829 \| 0 \| 0 \| 0 \| 0 \| 0 \| \| dpc6682158130.direcpc.com - 2 \| 829 \| 813 \| 609 \| 839 \| 2000 \| 657 \| \| dpc6682156067.direcpc.com - 2 \| 829 \| 812 \| 625 \| 854 \| 1953 \| 734 \| \| gmtc-cr-ti-01-gi6-5.direcpc.com - 2 \| 829 \| 812 \| 610 \| 871 \| 1953 \| 782 \| \| dpc6682017133.direcpc.com - 2 \| 829 \| 812 \| 609 \| 879 \| 1968 \| 812 \| \| dpc6682017078.direcpc.com - 2 \| 829 \| 813 \| 625 \| 876 \| 1922 \| 750 \| \| so-1-2-0.c00.dcp.megapath.net - 2 \| 829 \| 813 \| 625 \| 889 \| 2109 \| 719 \| \| ge-0-1-0.c01.dcp.megapath.net - 2 \| 829 \| 813 \| 625 \| 887 \| 2109 \| 688 \| \| ge-1-1-0.c00.ash.megapath.net - 2 \| 829 \| 813 \| 610 \| 888 \| 2015 \| 828 \| \| tge6-4.fr1.iad.llnw.net - 2 \| 828 \| 812 \| 625 \| 890 \| 1922 \| 734 \| \| ve5.fr4.iad.llnw.net - 2 \| 828 \| 812 \| 625 \| 890 \| 2016 \| 672 \| \| tge4-1.fr4.lga.llnw.net - 2 \| 828 \| 812 \| 625 \| 899 \| 2016 \| 750 \| \| tge8-1.fr3.ams.llnw.net - 2 \| 828 \| 812 \| 718 \| 980 \| 2047 \| 750 \| \| tge7-2.fr3.lon.llnw.net - 15 \| 828 \| 710 \| 734 \| 1004 \| 2046 \| 953 \| \| ve5.fr4.lon.llnw.net - 16 \| 828 \| 703 \| 734 \| 987 \| 2172 \| 1000 \| \| ccp.ve201.fr3.lon.llnw.net - 14 \| 828 \| 715 \| 718 \| 1005 \| 2187 \| 860 \| \| 87.237.38.199 - 15 \| 828 \| 706 \| 719 \| 997 \| 2047 \| 782 \| \| 87.237.38.200 - 15 \| 828 \| 706 \| 734 \| 994 \| 2000 \| 781 \| \|________________________________________________\|______\|______\|______\|______\|______\|______\| WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] ) Note that this was left running for quite some time and through a few DCs - also during off-time of the servers, with only 21-22k people online. Also, I'm on satellite broadband (It's why the ping hovers around 750-900) however this has never given me issue in the past in other MMOs. I hate to mention that 'other game', but on WoW I have had no issues with my connection and very few DCs even through several years of playing it. Are the Eve servers simply very unforgiving to packet loss? Is there no way to increase their tolerance of this? I.E. a few lost packets won't DC you immediately to give time for connection to re-establish? I'm no network admin by any means, so please excuse me if I'm a bit naive in my assumptions/questions.
Back Again Caldari Caldari Provisions	Posted - 2008.04.19 06:51:00 - [76] Same problem here, just started 2 days ago, random disconnections. ATM (2008.04.19 06:45) I had 4 disconnections with 3 accounts, sometimes only 2 of them DC and one keep connected, weird indeed... Never got that much of issues as these last 2 days, going to the unplayable status if not fixed ASAP. No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
Back Again Caldari Caldari Provisions	Posted - 2008.04.20 00:27:00 - [77] Edited by: Back Again on 20/04/2008 00:28:53 After being disconnected for more 3 times today, a new PingPlotter result shows: Host Information 1,-----------[] 2,bsbdcswh01.bsb.virtua.com.br,200.167.216.3 3,embratel-G5-1-gacc02.bsa.embratel.net.br,200.242.141.29 4,ebt-G1-0-dist04.bsa.embratel.net.br,200.244.165.8 5,ebt-P13-0-core01.rjo.embratel.net.br,200.244.40.50 6,ebt-G5-1-intl01.rjo.embratel.net.br,200.244.140.237 7,ebt-ge-4-2-0-intl01.mianap.embratel.net.br,200.244.111.234 8,p4-1-0-2.r00.miamfl02.us.bb.gin.ntt.net,157.238.179.73 9,xe-1-1-0.r20.miamfl02.us.bb.gin.ntt.net,129.250.5.73 10,as-2.r20.asbnva01.us.bb.gin.ntt.net,129.250.3.8<--- 33 % PACKET LOSS 11,as-1.r23.amstnl02.nl.bb.gin.ntt.net,129.250.5.47 12,peer1.ams2.telecityredbus.net,195.69.144.113 13, -------------- ,85.90.226.197 14, -------------- ,217.20.44.226 15, -------------- ,217.20.44.138 16, -------------- ,87.237.38.199 17, -------------- ,87.237.38.200 No signature here, only the bright light of a ship exploding right in front of me... Ohhh, wait, I'm in a pod!! It was my ship!!!
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.04.20 05:08:00 - [78] Is this being fixed? Is at least CCP trying to fix the issue? Would like to know as soon as possible, 'cause as my petitions are not being answered, at least I want to know if there's an issue or not so I know if I can keep playing EVE or not. At least till Darkfall, ofc.
Sir Viktor	Posted - 2008.04.20 16:57:00 - [79] Having same problem, worked perfectly fine before trinity, my internet isnÆt great its satellite but I didnÆt disconnect once when I was playing a few months ago, then I came back after Trinity and its not working. IÆm not going to bother posting my tracert, it looks the same as everyone elseÆs, itÆs a problem on CCPÆs end. If they donÆt fix it I say the people who got screwed petition for a refund, this is crap all the other games I play work fine, and I am right now paying to sit at a log on screen and hope it will work this time only to have it crash when I can log on. CÆmon CCP get your act together! Even if you have to roll back patches and figure out what the hell you did wrong. Or maybe take on some of these people as employees they seem to be able to figure it out faster then your team. ~Sir Viktor out
Shar Isma	Posted - 2008.04.20 18:35:00 - [80] EVE voice disabling was not the solution. The disconnect problem still there.
Sir Viktor	Posted - 2008.04.21 13:56:00 - [81] A development on my end, I seem to be able to play only when the population is under 20k on the server. After it hit 20k players it crashed againàplaying at 3am my time is not going to fly though, so the problem is not fixed!
Indigo Silk	Posted - 2008.04.21 14:49:00 - [82] I've started experiencing similar bad performance, which is something I've never suffered from. Been happening over the past three or four days. Delay on login, can't log in, connections dropping, serious lag.
hyzildur	Posted - 2008.04.21 18:57:00 - [83] Same problem! :-(
Bar Pauler Centauri Operations Ltd.	Posted - 2008.04.21 21:22:00 - [84] This is horrible. Before Trinity, everything was all right; no DCs, no lag, almost perfect network response. After Trinity it got slightly worse, more disconnects yet I was able to at least log in and play for a couple of hours in the evening (at 35+k people on the server). But as of 2-3 weeks ago things went from bad to worse very fast. Constant disconnects, problems with logging in; I wasn't able to even change my skill training. Now, it might be some form of packet filtering by my ISP (the already mentioned in this thread ICMP filtering?) because a tunneled connection works just fine albeit slow. But come on CCP, I find it hard to believe that it's only a handful of people that have such connection problems - care to comment? Pretty please?
Sma Zakalwe Caldari	Posted - 2008.04.22 11:41:00 - [85] I have also started to get repeated disconnections. Have not changed setup or ISP....
Sadkur VonRed	Posted - 2008.04.22 20:37:00 - [86] Same same. Been experiencing this same problem for a while now. Other online games work fine. Play for a moment or 10 then. 'Lost connection' Rather random it seems. The one thing that work at least once was a reset of my cable modem. Tho that didnt always work. A guess at the problem is how the routing is working (or not in this case). Any network admin will tell you one bad router/port can be a real pain in the arse. There appears to be a deploy/test on the 29th from ccp for network issues...hmm...
Kaizera	Posted - 2008.04.23 01:45:00 - [87] Edited by: Kaizera on 23/04/2008 01:51:44 This problem seems to have gotten progressively worse over the past few days. Now I can barely log on to change training, and that alone is a 30 minute affair that usually involves upwards of 10-15 DCs on average per 1 minute of in-game time. Undocking is a myth. It's now U.S. primetime, where usually there are over 30k people online but now I notice there's only 23-24k. I've noticed this trend a lot lately - it makes me wonder if this problem is more widespread than the few posters in this thread would lead me to assume. At this point I'm considering just trying to set a long skill and letting my account expire until this is resolved - or at least until we get some word from CCP on this. Hmm... AWU V or Amarr Cruiser V... [Edit: Just noticed the news post about the network layer test. Here's to hoping it's a success!]
PrimalFear Minmatar MASS Exodus Zeta Tau Epsilon	Posted - 2008.04.23 04:44:00 - [88] This is absolutely rediculous, I Have barely been able to log in for the past two days. When I am finally able to log in I sometimes maybe in game for maybe 10 or 15 mins and I get kicked what is the deal? This is really annoying when you pay for a game to play and can't even play it. I didna't have this problem 4 weeks ago and all of a sudden I can't do anything.
Sma Zakalwe Caldari	Posted - 2008.04.23 07:33:00 - [89] I have no idea if the following is good or bad - grateful for interpretation. Disconnects still happening... traceroute to 87.237.38.200 (87.237.38.200), 64 hops max, 40 byte packets 1 192.168.1.1 (192.168.1.1) 1.926 ms 1.061 ms 1.006 ms 2 10.1.192.1 (10.1.192.1) 36.511 ms 36.979 ms 36.371 ms 3 10.9.9.1 (10.9.9.1) 36.739 ms 36.923 ms 36.427 ms 4 213.163.102.17 (213.163.102.17) 37.421 ms 36.753 ms 36.717 ms 5 213.163.102.10 (213.163.102.10) 37.347 ms 37.014 ms 37.221 ms 6 195.26.157.9 (195.26.157.9) 39.332 ms 40.237 ms 39.374 ms 7 84.1.64.29 (84.1.64.29) 56.967 ms 56.873 ms 57.369 ms 8 bpt-b1-link.telia.net (213.248.76.189) 54.529 ms 55.112 ms 54.688 ms 9 ffm-bb2-link.telia.net (80.91.251.186) 76.859 ms 76.892 ms 77.468 ms 10 prs-bb2-pos7-0-0.telia.net (213.248.65.117) 86.389 ms prs-bb2-link.telia.net (80.91.249.47) 86.809 ms 86.792 ms 11 ldn-bb2-link.telia.net (80.91.254.210) 93.937 ms 93.787 ms 93.055 ms 12 ldn-b2-link.telia.net (80.91.250.230) 91.352 ms 91.761 ms ldn-b2-link.telia.net (80.91.252.14) 91.950 ms 13 globix-118206-ldn-b2.c.telia.net (213.248.100.18) 93.874 ms 292.273 ms 212.479 ms 14 217.20.44.226 (217.20.44.226) 94.519 ms 94.472 ms 93.557 ms 15 217.20.44.138 (217.20.44.138) 91.605 ms 91.994 ms 91.679 ms
lolita Chinga	Posted - 2008.04.23 14:33:00 - [90] I have also been getting lots of disconnects, in Australia not from the ISP everyone is talking about. But going crazy trying to log into EVE. Thinking it might be a an O/S or Mem issue, before I saw this thread, I started with 64 bit vista, went to 32bit vista & I am finally under XP. For some reason it improves with the older the OS !!! XP for some reason works better than the others, But I still get disconnects, large amounts of lag (exiting stations, jumping through gates, etc). But I at least can now log in to change training. Hope CCP fix this !!!!
RaTTuS BIG Soul of Fountain	Posted - 2008.04.23 15:30:00 - [91] Just to stick my ore in on this, during the last week my connection has been swamped [i.e. bandwidth >95%] fairly much all the time. when I've been playing I have only had 1 disconnect - the rest has been laggy but stable... I know this does not help the majority of you but it points to disconnects being more to do with something en-route to ccp servers rather than them. [I'm in the UK BTW] -- BIG Lottery, BIG Deal, InEve
Blue Binary Polychoron	Posted - 2008.04.23 20:58:00 - [92] Has CCP changed how connections are routed? Connections to the Eve server used to be via Level3 routers, it now appears to be routed via TeleCity. I'm starting to get dropped connections. Tracing route to 87.237.38.200 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms [192.xxx.xxx.xx] 2 29 ms 30 ms 26 ms redback-lb-bgp.newnet.co.uk [212.87.77.54] 3 26 ms 26 ms 27 ms th8.th.newnet.co.uk [81.3.81.8] 4 29 ms 30 ms 27 ms linx.telecityredbus.net [195.66.224.82] 5 206 ms 220 ms 237 ms 85.90.226.205 <---- This hop is frequently showing up as slow. It belongs to TeleCity. 6 27 ms 27 ms 28 ms 217.20.44.226 7 28 ms 30 ms 29 ms 217.20.44.138 8 29 ms 33 ms 28 ms 87.237.38.199 9 30 ms 28 ms 30 ms 87.237.38.200 Trace complete. Press any key to continue . . . ____________ Blue B⁫⁫⁫⁫inary
Sentille Minmatar SPECTRE Ops	Posted - 2008.04.24 17:28:00 - [93] This is happening to me too. I've run tracert and its fine. I've also run the telnet search and thats ok, as is pingplotter. Correct portforwarding on my Router. I can occasionally connect, sometime for long periods but I frequently get Status: Unknown and get no further. Nothing else I use online has a problem and my last petition response was "ISP error" I've emailed my ISP to see what they say. Not the best of errors is it! I guess some of us needed nerfing
Identity Theory	Posted - 2008.04.30 03:20:00 - [94] Target Name: N/A IP: 87.237.38.200 Date/Time: 30/04/2008 3:14:26 p.m. to 30/04/2008 3:17:51 p.m. Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 42 0 0.0 1 64 3 [192.168.1.1] 2 42 0 0.0 12 57 19 [60.234.8.17] 3 42 0 0.0 10 62 16 ge-0-3-0-200.cr1.nct.orcon.net.nz [60.234.9.1] 4 42 1 2.4 11 69 16 ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69] 5 42 0 0.0 11 32 14 gi9-3.gw1.akl1.asianetcom.net [202.147.55.209] 6 42 0 0.0 145 154 147 po8-3.gw1.sjc1.asianetcom.net [202.147.55.206] 7 42 0 0.0 144 157 148 po0-0.gw2.sjc1.asianetcom.net [202.147.50.130] 8 42 0 0.0 173 199 176 ge3-11.fr3.sjc.llnw.net [68.142.116.249] 9 42 0 0.0 173 256 181 ve5.fr4.sjc.llnw.net [69.28.171.210] 10 42 0 0.0 212 253 222 tge1-1.fr3.ord.llnw.net [69.28.171.65] 11 42 0 0.0 212 241 216 ve6.fr4.ord.llnw.net [69.28.172.42] 12 42 0 0.0 239 268 243 tge11-3.fr3.lga.llnw.net [69.28.171.194] 13 42 0 0.0 307 319 312 tge1-2.fr3.lon.llnw.net [69.28.171.126] 14 42 0 0.0 306 321 315 ve5.fr4.lon.llnw.net [69.28.171.138] 15 42 0 0.0 307 402 312 ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 16 42 0 0.0 289 354 293 [87.237.38.199] 17 42 0 0.0 316 352 320 [87.237.38.200] I'm having similar problems... mostly just disconnects every few minutes and not being able to reconnect until I've exitted and reloaded EVE. But my WindowsLive Messenger (MSN) keeps disconnecting all the time so it'll probably be my ISP Orcon here in New Zealand... It's damn frustrating though
Alex Redwidth	Posted - 2008.04.30 13:17:00 - [95] Originally by: CCP Mindstar Please reply to this thread again if you continue to have issues with regular disconnects. Never really had connection problems apart from the odd random disconnect... until today. Logged on right after servers came up from DT and now I can't maintain a connection for more than 1-2 minutes, either at home or at work. :(
xcvr	Posted - 2008.04.30 13:35:00 - [96] I like how I don't use EVE voice, yet now today that it works for those that do, I disconnect constantly. What a wonderful feature!
Questseeker	Posted - 2008.04.30 13:42:00 - [97] Seems as I'm in same situation as a few others. Never an Eve connection problem for over two years, and then suddenly today I can't stay connected for more than two minutes or so. After fighting this through 20+ discos/relaunches, I think I'll sit this one out for a while, and watch here for more info.
Celestial Angel	Posted - 2008.04.30 14:16:00 - [98] in a way I am glad to see that it is not just me.....i havent been able to stay connected since 4am cst I truly hope this gets fixed soon
Darien Vales	Posted - 2008.04.30 14:20:00 - [99] Having the same issues myself, it seems every 2 minutes the connection to Eve dies even though the entire rest of the web works fine... Didn't kick in until perhaps 3am-ish pacific standard, and since it's barely held on longer than two minutes.
Trader Jjoe	Posted - 2008.04.30 14:20:00 - [100] Cannot connect at all from California. As demonstrated by this post (and a whole host of other tests), I can connect to the internet.
Beretta Widowmaker Amarr	Posted - 2008.04.30 14:30:00 - [101] same here, I'm in hollywood, ca-every time I connect, I CTD after 2 minutes or so..
Questseeker	Posted - 2008.04.30 14:31:00 - [102] California here also, BTW. ISP = ATT U-Verse
Fredior Khan'Sebies Minmatar Mikramurka Solace	Posted - 2008.04.30 14:32:00 - [103] I'm south of Indianapolis, IN and I seem to crash even before I reach the character selection screen most attempts. Ran Ping Plotter and saw a bunch of 100% packet losses on the graph. Ram 10 minutes of samples, got this: Target Name: N/A IP: 87.237.38.200 Date/Time: 4/30/2008 10:14:15 AM to 4/30/2008 10:24:00 AM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 15 0 0.0 0 1 0 home [192.168.1.254] 2 21 0 0.0 8 357 157 adsl-76-214-163-254.dsl.ipltin.sbcglobal.net [76.214.163.254] 3 19 0 0.0 7 358 99 dist2-vlan50.ipltin.ameritech.net [67.36.128.227] 4 27 6 22.2 7 484 94 bb2-g8-0.ipltin.sbcglobal.net [151.164.241.198] 5 22 13 59.1 21 392 71 ex2-p5-0.eqchil.sbcglobal.net [151.164.42.139] 6 22 13 59.1 21 371 141 chi-bb1-geth6-3-4-0.telia.net [213.248.84.9] 7 7 5 71.4 44 44 44 nyk-bb1-link.telia.net [80.91.248.194] 8 8 5 62.5 114 115 114 ldn-bb1-pos7-1-0.telia.net [213.248.65.89] 9 17 11 64.7 111 460 171 ldn-b4-link.telia.net [80.91.250.233] 10 27 16 59.3 104 636 220 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 11 28 16 57.1 106 460 196 [87.237.38.199] 12 0 0 0.0 0 0 0 [] 13 29 15 51.7 105 111 110 [87.237.38.200] It seemed that half the time during sampling most of the packet losses (and I mean it was 100% packet losses) were at sbcglobal, which is my ISP. Just trying to change skills, got a final exam to take so I don't have time to troubleshoot this further. Was wondering how many others having this problem today are going through SBC. They offlined the internet locally here for about a day once before, with no advance notice so they could do "system upgrades." On the other hand, was able to watch streaming South Park episodes with no problem.
Beretta Widowmaker Amarr	Posted - 2008.04.30 14:38:00 - [104] Edited by: Beretta Widowmaker on 30/04/2008 14:39:34 yep, I'm on the yahoo DSL(AT&T) dunno if this could be the issue, but there is a HUGE fire on the corner of hollywood and vine...if AT&T has any major routers, etc in the fire area,there could be damage or overload issues..but I can surf the net just fine..who knows..
FeniX ZeroHour	Posted - 2008.04.30 14:58:00 - [105] i also have ATT DSL but im located in Chicagoland area...this just started this morning for me. I can log on fine but my connection goes out after a few mins (internet keeps working in other programs) this really needs to be addressed. What does ccp get paid for?
Fredior Khan'Sebies Minmatar Mikramurka Solace	Posted - 2008.04.30 15:00:00 - [106] Originally by: FeniX ZeroHour i also have ATT DSL but im located in Chicagoland area...this just started this morning for me. I can log on fine but my connection goes out after a few mins (internet keeps working in other programs) this really needs to be addressed. What does ccp get paid for? Not to run offshore routers. The problem seems to be stateside, specifically sbcglobal. CCP makes the game, but can't guarantee you can actually access it. That is (mostly) up to the network providers.
Questseeker	Posted - 2008.04.30 15:02:00 - [107] FYI, I've been 'discussing' the problem with ATT tech support for the past 20 minutes. I'm still having a hard time convincing them that it's an 'issue', as they say that I I'm the only one who's reported a problem. If your provider is ATT/SBCGlobal, please call and let them know.
Fredior Khan'Sebies Minmatar Mikramurka Solace	Posted - 2008.04.30 15:11:00 - [108] Originally by: Questseeker FYI, I've been 'discussing' the problem with ATT tech support for the past 20 minutes. I'm still having a hard time convincing them that it's an 'issue', as they say that I I'm the only one who's reported a problem. If your provider is ATT/SBCGlobal, please call and let them know. What, doesn't ATT lurk here constantly to troubleshoot problems as they arise? Calling it in myself. The problems aren't just with Eve, from what I've seen, but it hasn't hit surfing very hard, except for these specific forums.
Shey Navarr Core Element	Posted - 2008.04.30 15:40:00 - [109] Edited by: Shey Navarr on 30/04/2008 15:44:15 Same problem // same service provider. Anyone have a 800 number they're using for complaints? There are about 20 different numbers listed and I think it would have more impact if we were all talking to the same call center.
eleuthereus Dawn of a new Empire Pure.	Posted - 2008.04.30 15:42:00 - [110] Edited by: eleuthereus on 30/04/2008 15:42:50 Having serious issues here in Calif. SEE HERE I am showing 12 hops from me to 87.237.38.200. It looks okay until hops 8-12, which is with Telia.net. The ms at that point jumps from 7MS ---> 140ms. Is this an issue? I am on Yahoo SBC Global - DSL. ________________________
Elisea Sororize Deliculo	Posted - 2008.04.30 15:50:00 - [111] California here as well. Have 2 connections at my house...Cable and DSL. Began with dropped connections and bad lag on the Cable connection ( RoadRunner )shortly after DT this morning and finally got to the point I couldn't log back in. Switched over to my DSL connection (AT&T) and still can not connect at all. Any further word from CCP or is this still a "user" issue? Eli
eleuthereus Dawn of a new Empire Pure.	Posted - 2008.04.30 15:54:00 - [112] yup - locked out now. Server Status: UNKNOWN ________________________
Klesk Slovan	Posted - 2008.04.30 15:56:00 - [113] 151.164.40.38 bb1-p2-0.rcsntx.sbcglobal.net 151.164.93.89 WARNING: Reverse-DNS missing 151.164.191.121 bb1-p4-1.rcsntx.sbcglobal.net TTL Expired in Transit sbcglobal.net Looks like SBC is the culprit. It'll get fixed. The question is when.
Shey Navarr Core Element	Posted - 2008.04.30 16:11:00 - [114] Managed to get on log enough to change skill training to something long term. btw CCP, thanks for the ability to set a second skill in queue for when things like this happen...luv u guys! No luck calling ATT. :( One bit of good news though...I now have a case number. I'm sure that'll get things fixed.
eleuthereus Dawn of a new Empire Pure.	Posted - 2008.04.30 16:11:00 - [115] Agreed - it seems to be SBC - I got a crashed ping route on HOP 4 now, indicating a firewall (said the tracer). HUH? ________________________
Celestial Angel	Posted - 2008.04.30 16:12:00 - [116] im on the phone with them now and they keep trying to tell me its eve serverside
Fredior Khan'Sebies Minmatar Mikramurka Solace	Posted - 2008.04.30 16:15:00 - [117] Originally by: Elisea California here as well. Have 2 connections at my house...Cable and DSL. Began with dropped connections and bad lag on the Cable connection ( RoadRunner )shortly after DT this morning and finally got to the point I couldn't log back in. Switched over to my DSL connection (AT&T) and still can not connect at all. Any further word from CCP or is this still a "user" issue? Eli It looks like an ISP issue, specifically with AT&T. It is a CCP issue insofar as it will probably do a lot to solve lag problems when it hits US primetime.
Arcsam Black	Posted - 2008.04.30 16:32:00 - [118] It's not AT&T, I work for them and ran a test on my DSL line and it is working fine, but I'm also having problems staying online, SOMEONE please give us a responce....
Questseeker	Posted - 2008.04.30 16:33:00 - [119] My official response from ATT customer support. 1. They don't know what the problem is. 2. There's nothing they can do to fix it. 3. They appreciate my business. (Yeah, right!)
Arcsam Black	Posted - 2008.04.30 16:38:00 - [120] Listen, if you can get to other web sites (MSN or other news site) and runs fine then it isn't AT&T's fault. I am an outside repaired for them and trust me it has something to due with CCP, now if you can't visit other sites then yes it is AT&T's fault...
Questseeker	Posted - 2008.04.30 16:43:00 - [121] Edited by: Questseeker on 30/04/2008 16:43:21 Originally by: Arcsam Black Listen, if you can get to other web sites (MSN or other news site) and runs fine then it isn't AT&T's fault. I am an outside repaired for them and trust me it has something to due with CCP, now if you can't visit other sites then yes it is AT&T's fault... And the reason why the only common link to all the people reporting the same problem here over the past few hours is that they have ATT/SBCglobal as their ISP is just sheer coincidence? I doubt it. It not a CCP problem, when eve-mon right now shows over 25k subscribers on line.
eyesinthesky	Posted - 2008.04.30 16:44:00 - [122] No its AT&T. At times i cant even get on the website. The tracert fails in the middle, right between sbc routers.
Klesk Slovan	Posted - 2008.04.30 16:45:00 - [123] Ping 87.237.30.200 http://visualroute.visualware.com/ SBC isn't dropping on me on disconnects now. Just 87.237.30.200 with Request Time Outs Who swapped the hamsters on the server again?
eleuthereus Dawn of a new Empire Pure.	Posted - 2008.04.30 16:50:00 - [124] I am also experiencing period inability to connect to servers at various URLS - seems to be random. I don't know how to tell if it's me or ATT/SBC. I'm not very savvy at this kind of stuff. Arcsam - perhaps you can investigate a bit more. Everyone I know on UK side seem to be just fine - running perfectly solid with no problems whatsoever. And also, corpmates located in USA, but not on WEST COAST seem to be fine as well. ________________________
Sarah Thrace	Posted - 2008.04.30 17:08:00 - [125] Breaks down in the same place for google searches and EVE...so yeah here's the finger to ATT...just spent 40 minutes on teh phone with them trying to convince them...They passed it up to the highest tech level to be looked at. Target Name: N/A IP: 87.237.38.200 Date/Time: 4/30/2008 11:58:14 AM to 4/30/2008 12:01:56 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 225 0 0.0 0 9 0 home [192.168.1.254] 2 222 191 86.0 21 34 22 76-232-88-3.lightspeed.kscymo.sbcglobal.net [76.232.88.3] 3 222 198 89.2 21 57 24 [71.150.49.192] 4 222 207 93.2 21 32 23 [71.150.32.130] 5 222 210 94.6 22 32 24 [71.150.32.124] 6 221 205 92.8 21 28 22 [71.150.32.79] 7 225 0 0.0 21 223 34 bb3-p4-0.ksc2mo.sbcglobal.net [151.164.42.204] 8 96 23 24.0 31 296 55 bb1-p2-1.rcsntx.sbcglobal.net [151.164.42.179] 9 210 20 9.5 70 201 76 chi-bb1-geth6-3-4-0.telia.net [213.248.84.9] 10 57 14 24.6 58 72 62 nyk-bb2-link.telia.net [80.91.248.198] 11 55 14 25.5 127 139 130 ldn-bb1-link.telia.net [80.91.249.248] 12 95 19 20.0 128 162 136 ldn-b4-link.telia.net [80.91.249.78] 13 216 20 9.3 124 350 140 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 14 217 21 9.7 124 138 128 [87.237.38.199] 15 217 22 10.1 123 139 128 [87.237.38.200] Target Name: www.google.com IP: 64.233.167.104 Date/Time: 4/30/2008 12:03:08 PM to 4/30/2008 12:06:11 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 184 0 0.0 0 1 0 home [192.168.1.254] 2 184 150 81.5 21 95 24 76-232-88-3.lightspeed.kscymo.sbcglobal.net [76.232.88.3] 3 184 160 87.0 21 90 33 [71.150.49.192] 4 183 166 90.7 21 47 23 [71.150.32.130] 5 181 159 87.8 21 49 24 [71.150.32.124] 6 184 164 89.1 22 40 23 [71.150.32.79] 7 184 0 0.0 21 229 31 bb3-p4-0.ksc2mo.sbcglobal.net [151.164.42.204] 8 184 63 34.2 33 245 60 ex1-p0-0.eqchil.sbcglobal.net [151.164.42.147] 9 184 63 34.2 33 125 36 [151.164.251.226] 10 123 63 51.2 33 197 44 [216.239.46.246] 11 67 0 0.0 34 52 35 [72.14.238.90] 12 43 0 0.0 34 58 40 [64.233.175.42] 13 182 63 34.6 34 47 35 py-in-f104.google.com [64.233.167.104]
eleuthereus Dawn of a new Empire Pure.	Posted - 2008.04.30 17:17:00 - [126] TY Sarah - keep us updated. ________________________
Kalius Prime Mining Bytes Inc.	Posted - 2008.04.30 17:22:00 - [127] SBC Having Problems Maybe this?
Marie Hartinez Gallente	Posted - 2008.04.30 17:49:00 - [128] Don't think it's ATT/SBC, though there is definitely a problem. Looks like there is congestion somewhere between the east coast and UK/Europe. Each site I tracert over there shows fine up to New York with a 80ms time, then it jumps up to 150 - 180ms to Europe. We've been having problems at work with some of our links and spans over to east coast and Europe, though that may not have anything to do with it. God, what I would give to have an SS7 switch at home right about now.
Ace daBuilder	Posted - 2008.04.30 17:56:00 - [129] I too have sbc, was working fine. I just tried loging in and everytime i connect i get disconected after 3-5 mins. seems to be a problem that everyone else is having. Been also doing pings and having similar results.......internet terrorisimm i tell ya
theteck Gallente	Posted - 2008.04.30 18:01:00 - [130] 2 friend of me have the same problem in abitibi in canada no fix seem to work and isp say all its ok on side
Marie Hartinez Gallente	Posted - 2008.04.30 18:18:00 - [131] One more post before I give up and go to bed. It's probably one of the following: 1. Congestion due to an increase in traffic. Though I didn't see anything abnormal at work during the mid shift. Though I didn't have time to look at our SS7. 2. Routing issues: prehips a router lost it's mind, not overly likely, but has happened. 3. Maintenance, scheduled or otherwise: meaning a switch, router, DSX, whatever is fubar and is causing the first two problems. I'm thinking this is the most likely. 4. It's an act of terrorism. Actually everything that prevents me from playing should be declared an act of terrorism or war. If this problem is not cleared up by the time I go on shift at 0700 UTC, I'll see what I can find out at work.
Disfigured Thief Gallente Not Like Most Controlled Chaos	Posted - 2008.04.30 18:20:00 - [132] I have the same problem in St Louis Mo Called at&T support and got 1. We have had no reports of trouble in the network area 2. We will look into this 3. Would you like to change you cell and long distance package and get the universe cable over phone line package /me bangs head and pokes out eyes
KIniro	Posted - 2008.04.30 18:20:00 - [133] I am located in Central US, and having the same problem. AT&T is my DSL provider, but I am not experiencing difficulty with other sites,and my son is playing WoW without difficulty atm. I don't care whose fault it is, I just hope they fix it soon. :P
Mordrea	Posted - 2008.04.30 22:09:00 - [134] I just re-activated my account after leaving the game due to "check sum" errors every time I used a gate. Been playing over the week end with no problems. Then I tried to log in on Tuesday and all I got was server disconnects. I am able to do the download in the back ground though, that works fine. I never get any further than the character screen. Also, all I get is "server status" unknown. I notice allot of people are saying this is happening to them and they live in California, well I live in Virginia. I posted a ticket with tech support and as usual no response, probably won't get response for a minimum of 1 week. I had hoped that I could have started playing again, but I guess CCP still can't find their heads with both hands, guess I just wasted 14.95 for a month's worth of "connection server lost" and some jackass telling me I need to run a ping trace.
hyzildur	Posted - 2008.05.01 02:18:00 - [135] i have the same problem, i come from buenos aires Argentine! Please fix it!
Marie Hartinez Gallente	Posted - 2008.05.01 12:36:00 - [136] The problem isn't with the EVE server, ATT/SBC, or any local teleco. The problem is with the amount of traffic over the Trans-Atlantic route. I can't really narrow it down further, but it looks like there are some traffic routing issues causing the congestion. As to what the issues are, wish I knew right now. It's hard as hell to get an honest answer out of customer (don't) care, and I work in telecomm for a major satellite provider. It's bad when we get the run around. Give me a direct line to a field tech, not the minium wage, clueless people that are running the help desk. Even our customer service can be clueless. Hopefully this will be cleared up soon (and pigs will fly), I need my EVE fix.
PrimalFear Minmatar MASS Exodus Zeta Tau Epsilon	Posted - 2008.05.01 17:29:00 - [137] Yeah I don't think its ATT or any ISP because I have the same probs and I'm on a sat connection. The problem started porb around the 21st for me not being able to log on It seems to be ok for me to log on around 1:00 am EST and be fine all the way up till about 12:00 pm or 1:30 pm when the server starts to reach 30k.
Mordrea	Posted - 2008.05.01 21:58:00 - [138] I am on a Satellite ISP connection and yes my ping is high and lag is high however, I can connect to Eve and do the back ground download for content, I obviously can connect to this form. I can connect and play: Tabula Rasa, Pirates of the Burning Seas, World of Warcraft and Second Life. Trust me Second Life is about the most unstable screwed up grid/netowrk I have ever seen and I connect and play no problem. Today I opened the game, saw server status as ok and 30,000 people in game. I logged in, got past the character screen got into the game changed a skill then slam "connection to the server lost". Restared the game and Server status "unknown"
Sentille Minmatar SPECTRE Ops	Posted - 2008.05.02 12:39:00 - [139] Still happening to me. Either Status unknown or connects for while and them I get dropped. Any word from CCP on this my petition is ongoing but has not been fixed. ISP has also run a diagnostic for me and its not them.
Elethiomel	Posted - 2008.05.02 20:19:00 - [140] I've been playing eve for quite a while, and its usually been solid as anything. Then five days ago something changed. Now I get disconnections on eve all the time (like every few minutes sometimes) and its making the game completely unplayable. I have already lost ships due to this, and basically can't do anything in game, as I know I'll get a "Connection to server lost" message within five minutes. I have two accounts, and used to run them both at the same time without problems. Now I can't even use one. Is this a global problem, and has anyone else had this suddenly start being an issue? I live in the UK, I've tried reinstalling the client, but no improvement....
Labuj	Posted - 2008.05.02 21:56:00 - [141] I'm having problems too. "Conection Lost" a lot. What's happening?
Rikeka Amarr Eye of God Intrepid Crossing	Posted - 2008.05.03 05:34:00 - [142] 2 weeks later... and still can't pla EVE at home. Though I was able to find out that I can log when there are less than 20,000 peeps; game more or less still kicks me even then... EVE is the only online game that makes this at my home PC, so don't dare to say the problem is mine. Still, this is extremely weird. I can play perfectly from a cyber (I get the ocassional crash, but they are very rare), but not from home.
Elida Amarr Nightsisters	Posted - 2008.05.03 06:58:00 - [143] since yesterday 2h before downtime i have also massive "connection lost" problems. from germany (cologne, 2mb cable, unitymedia), so i really doubt it's an "intercontinental" problem. and no, its not my ISPs problem nor my network settings, everything except eve is running fine & stable. maybe a hint? when i jump from one system to another, sometimes it happens twice, it says "jumping", but nothing happens, than i wait some seconds, than again it says "jumping" and then it jumps ;) from youl to nakri its almost everytime this way.
Kramnik	Posted - 2008.05.03 17:02:00 - [144] From Argentina, 5 months with this problem, a few hours after midnight like 2:00 am to downtime is posible play... the rest of the day cant connect for more than 3-5 minutes and dc, port 26000-3724 is the same, ssh tunneling? tested and a little better stability, but dc anyway and more lag, contact ISP? yes all work fine, petition? yes , but no solution. I know about others guys of my city with diferent ISP and routing and the same problem. Sry about my english.
PrimalFear Minmatar MASS Exodus Zeta Tau Epsilon	Posted - 2008.05.03 17:13:00 - [145] Dosen't matter what system or gate or what station you goto its an ongoing problem. got an answer a week later on my petition with no solution other then run the ping ploter program which isn't going to get us anywhere. I run the program and see that I get no packet loss anywhere in my route and still can't log on and it seems to get high pings when I reach ash.bb1-link.telia.net
lolita Chinga	Posted - 2008.05.04 00:41:00 - [146] I have had a great improvement by turning off the EVE ingame voice system. Thanks for the advice earlier in this thread. I still get issues with the client, but at least I can play now. That in game voice system has lots to be desired !!!! CCP turn the dam thing off ! most players use third party voice systems anyway. Stop trying to do everything & focus on a working client !
Dario Kaelenter	Posted - 2008.05.04 02:37:00 - [147] Man Eve is a fussy B-e-u-t-c-h !! After last DT I could run 2 clients (on seperate PCs) with no trouble .. there was one d/c about 10 mins after loggin in though after that it was fine for 3 hrs. Now however I'm lucky to stay connected for more than 4 mins ... only once been able to do 1 full cyle of ice mining in a Mac Initially i tried switching Audio on on my Premium client-BIG Mistake ! i had music though no laser or space sound effects even thought hey were set louder than music. Then I pressed ESC to turn audio off and the options menu half came up in space but not fully the way it is supposed to. I clicked Audio off and then got a Windows Program crash pop up ... "Send Error Report" clicked. Back to log in screen tho No server status so I closed and restarted. Finally got status then got to Character selection screen and just empty character boxes. I could click and read the news articles fine but no character info coming up. I closed and restarted PC. My other client was happily cruising thru spce till I typed in a chat window and then Conneciton Lost. Ping Plotter was running and reporting no packet loss and 318 roundtrip ping replies. Restarted router. Start again .... and pretty much same thing for last hour now. The Classic client on the slower Pc usually runs ok ... or seems to till I type in chat or click to activate or do something. Pingplotter is ocassionally showing 10 to 20% packet loss intermittently on the hop before CCP @ 69.28.171.138 ve5.fr4.lon.llnw.net. And Ocassionally packet loss at any one of 6 other llnw.net hops that preceed the connection to CCP. Evemon's bouncing from Tranquility offline and online around all these packet losses. I'm connetion from New Zealand in 15 hops to CCP via asianetcom.net and the pings through them are less than 170 so the problem seems to be close to CCP's end. Other online games I play like Guild Wars seem fine and I only ever get d/c from them in extreme situations (not since busy busy Xmas madness so far) so it seems that Eve could do with a little tweek to make it a litlte more robust and not just drop out as soon as it loses a packet or 2 ... especially when it's fine to sit there running looking perfectly fine till u actually try and do somthing else. Seems to me it gets all sulky when it drops a packet though stays connected untill you try to send a new command and then it jsut drops out in a tantrum. Hopefully connectivity will improve later. I have already put 2 a/cs to sleep cause of unfixed bugs like Overview bugs and darn drone window and having my graphics card get fried playing Eve and only just got a new one though if this is the lvl of frustration that will continue with Eve then end of this month another a/c gets discontinued. Eve's a great game though a very big disappointment when you can't actually play it.
Elethiomel	Posted - 2008.05.04 09:29:00 - [148] This is just getting stupid. Here is my history for my "play" this morning - trying to dock again so that I'm not left unsafe outside a station! 2008.05.04 09:12:34SHUTDOWN [3208]connection lost 2008.05.04 09:14:36STARTUP [1064] 2008.05.04 09:14:36SHUTDOWN [780]connection lost 2008.05.04 09:14:38STARTUP [4972] 2008.05.04 09:14:44SHUTDOWN [1064] 2008.05.04 09:18:46STARTUP [488] 2008.05.04 09:18:46SHUTDOWN [4972]connection lost 2008.05.04 09:20:30STARTUP [4372] 2008.05.04 09:20:31SHUTDOWN [488]connection lost 2008.05.04 09:22:34STARTUP [4320] 2008.05.04 09:22:34SHUTDOWN [4372]connection lost This is utterly unplayable. I've tried the "switch port to 3724" thing after reading this http://www.starfleetcomms.com/content/ntlvirgin_media_cable_vs_port_26000 But its made no difference at all.
Identity Theory	Posted - 2008.05.04 09:59:00 - [149] Edited by: Identity Theory on 04/05/2008 09:59:10 2008.05.04 08:50:53STARTUP [1004] 2008.05.04 08:50:55SHUTDOWN [1528]connection lost 2008.05.04 09:31:12STARTUP [1252] 2008.05.04 09:31:13SHUTDOWN [1004]connection lost 2008.05.04 09:38:41STARTUP [380] 2008.05.04 09:38:43SHUTDOWN [1252]connection lost 2008.05.04 09:42:13STARTUP [392] 2008.05.04 09:42:15SHUTDOWN [380]connection lost 2008.05.04 09:44:25STARTUP [516] 2008.05.04 09:46:38SHUTDOWN [516]connection lost 2008.05.04 09:48:31STARTUP [1716] 2008.05.04 09:48:33SHUTDOWN [368]connection lost I lost my connection four times in ten minutes. These problems are happening all over the world, surely this isn't some coincidence. And it's only been happening since the patch... Also, my EVE voice connection is breaky, I cannot hear people clearly... everyone else can hear each other fine, and this was not a problem before either. Sometimes I just get a random message saying that I've left voice chat. Man. This is very, very frustrating... EDIT: Yes, this happens even after the port change.
Elethiomel	Posted - 2008.05.04 10:11:00 - [150] Hope this doesn't jinx it for me, but after reading some stuff in a forum I tried turning my cable modem and router off for a few minutes and then restarting them. Had about half an hour of beautiful stable play so far, it seems to have fixed it! This connection problem seems a bit too widespread to be solely due to this kind of problem, but it worked for me, so give it a go if you haven't already!
Sibo Frostmane Caldari	Posted - 2008.05.05 09:17:00 - [151] Same problem here ... havenÆt been able to log on since Sunday morning. Take 30 sec's to get the server status up, put in password and it connects and gets stuck at the character screen (all the toon boxes are empty) after about a minute or two the client disconnects. Have Eve on three PCÆs (XP, win200 and vista on the laptop). They all do the same thing. Web surfing and other online games seem to be fine (Guildwars, Teamfortress 2 etc) just seems to be EVE that I canÆt play. ISP: Orcon Location: Christchurch, New Zealand
Narece	Posted - 2008.05.05 11:15:00 - [152] Managed to get in once long enough to change skill and thats been it for the past couple of days. I have 2 PC seperate accounts and both show the same symptoms. [1-3] Cut for Privacy. 4 13 ms 14 ms 12 ms ge-2-2-0.gw4.AKL1.asianetcom.net [203.192.166.69] 5 12 ms 12 ms 12 ms gi9-3.gw1.akl1.asianetcom.net [202.147.55.209] 6 174 ms 174 ms 177 ms po8-3.gw1.sjc1.asianetcom.net [202.147.55.206] 7 175 ms 174 ms 177 ms po0-0.gw2.sjc1.asianetcom.net [202.147.50.130] 8 165 ms 170 ms 173 ms ge3-18.fr3.sjc.llnw.net [68.142.116.217] 9 174 ms 175 ms 175 ms ve5.fr4.sjc.llnw.net [69.28.171.210] 10 205 ms 208 ms 207 ms tge1-1.fr3.ord.llnw.net [69.28.171.65] 11 227 ms 223 ms 227 ms ve6.fr4.ord.llnw.net [69.28.172.42] 12 251 ms 251 ms 255 ms tge11-3.fr3.lga.llnw.net [69.28.171.194] 13 309 ms 308 ms 313 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 14 324 ms 325 ms 323 ms ve5.fr4.lon.llnw.net [69.28.171.138] 15 319 ms 320 ms 319 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 16 309 ms 311 ms 310 ms 87.237.38.199 17 320 ms 369 ms 321 ms 87.237.38.200 ISP : Orcon Hamilton, New Zealand
MrHunter	Posted - 2008.05.05 12:02:00 - [153] For all you Orcon guys, it's a problem with Orcon. http://www.gpforums.co.nz/showthread.php?s=3b69fa1b909029bd07803640ea8bf208&threadid=312206&perpage=25&pagenumber=1 Make sure to ring them (on your cell phone ofc!) to voice your issues.
PrimalFear Minmatar MASS Exodus Zeta Tau Epsilon	Posted - 2008.05.05 17:38:00 - [154] I know I've replied to this topic several times but how can you be #22 in line with 29k people in the game? This clearly has to be some sort of load issue and I'm crossing my fingers hoping that it will be fixed Wednesday.
sliver 0xD exiles.	Posted - 2008.05.05 22:30:00 - [155] Edited by: sliver 0xD on 05/05/2008 22:40:54 its a peering problem with the provider. ive typed it out in another post provider has diplomatic uses with other party. and becouse of that a secondsary route is taken. but these secondary routes do not want the extra trafic and limit the trafic. ive seen a few traceroutes. it should be that your trace should go over a direct connection. instead you are useing the peering of level3 who is a hosting company for servers all over the world. they have there own lines but do not like to use em for trafic that does not go to there own server park. i would defenetly consider getting another provider if it does not solve in a few days. if this keeps up the peers the provider has now will cut the line becouse the provider is doing 2 much trafic over them. get a provider with allot of users. everone luvs allot of users and allot of other partys will want to peer with allot of users. --- Somebody needs a hug!
Sibo Frostmane Caldari	Posted - 2008.05.06 09:30:00 - [156] Yep it is defiantly ISP related and not EVE, Orcon has said as much in there reply to the call I logged. Something to do with one of their providers having a major issue. It is affecting other providers since we are having a similar issue with international traffic at work which is not through Orcon. On Sunday I could play everything but EVE but now I canÆt connect to any online games à hope they get it fixed soon!
Dario Kaelenter	Posted - 2008.05.06 11:17:00 - [157] Hey well seems Orcon have finally put up a server status note about international connection problems :\ Strange that it only affects some things though. For me it's just Eve I can play Guild Wars fine. For another friend on Orcon too he can't play Guild Wars tho (so he's not impressed me we ) Maybe we should swap places as I'd likely be able to play Eve there instead ! I did get Eve working fairly stable with the help of an old forum post that I can't find atm tho used to get my Eve working at work (sometimes it's nice being IT Manager ) I downloaded and installed : OpenVPN : http://openvpn.net/index.php/downloads.html and then Your-Freedom : http://www.your-freedom.net/index.php?id=home You'll need to set up an account for you-freedom though it is free. This will give you 64kbps bandwidth max and limited to one hour on at a time. Tho u can reconnect immediately and carry on for another 1hr etc. You can buy better access if you like though I've found the basic pretty good ... may take a little longer to load but tonight seemed to be quicker responding than normal good ADSL connection. Once both are installed set up Your-freedom following the wizard. I selected a Canadian server which was pretty good 265ms RTT. That seemed to route the traffic to EVE server around Orcon's bad spot as I managed to stay online working pretty smoothly for the whole hour. I tried on another Pc at same time with another a/c normally and it connected for 4 mins top b4 getting d/c as usual. Third hour the CA server wasn't looking so good so I ran the server wizard again and selected a French one instead and that was quick also. It's pretty simple to set up and seems pretty secure too so if you can open web pages and d/l files pretty ok like I could but just not play Eve then I def recommend trying this method.
PrimalFear Minmatar MASS Exodus Zeta Tau Epsilon	Posted - 2008.05.06 17:19:00 - [158] Whatever you did CCP it fixed me problem, thanks.
Sara Godsdottir	Posted - 2008.05.06 18:43:00 - [159] NZ, Orcon customer - have had troubles since Sunday afternoon when I could hear a big fleet fight on that sounded like awesome fun and I just couldn't stay logged on! (/me sobs quietly - there went at least another 10 kills for the weekend :( ). Since then connectivity had gotten to the point where I couldn't get past the character selection screen. Whatever has happened between the actions of Orcon and CCP, I've managed to log on at time of posting, going to try again in 12 hours time (which is standard TZ for a 9-5 NZer :) Fingers crossed. Sara
Tahmael Shaido Minmatar Galactic Trade Federation	Posted - 2008.05.06 21:36:00 - [160] Hughesnet satellite feed. I know, I know, latency central, but for the last two months no problems to speak of and some great PvP. The latency was hidden in the lag I guess. Then about the middle of last week, disconnects on login. Sometimes with Unknown Status on the server at login, sometimes I can get as far as the character selection screen before disconnect. In the last 5 days I have been able to connect for only 1 skill change. I find very little help in the online suggestions, mostly they say "Not our fault". Well, All other online apps and games are not affected. Whether it is CCP's fault or not, my 3 accounts will not be renewed if I cannot play. No offense intended here, it's just that I pay for a service, I expect the service. I don't get the service, I don't pay. I don't particularly care who's fault it is. It's strictly business. ;-)
Sara Godsdottir	Posted - 2008.05.07 07:11:00 - [161] Originally by: Sara Godsdottir NZ, Orcon customer - have had troubles since Sunday afternoon when I could hear a big fleet fight on that sounded like awesome fun and I just couldn't stay logged on! (/me sobs quietly - there went at least another 10 kills for the weekend :( ). Since then connectivity had gotten to the point where I couldn't get past the character selection screen. Whatever has happened between the actions of Orcon and CCP, I've managed to log on at time of posting, going to try again in 12 hours time (which is standard TZ for a 9-5 NZer :) Fingers crossed. Sara Huh. Still connectivity issues in the evening. Name me any British website and I can access it and I cannot get past the character selection screen in Eve despite the servers being located in the UK. ...And this is from 0630 GMT onwards (my evening time) when the user count is below 20k. /me prays that this gets sorted.
Dario Kaelenter	Posted - 2008.05.07 08:12:00 - [162] Yeah still not good for Eve. I now often get to character selection tho get stuck entering game. Slight Improvement. I've tried port 3724 also and it's just the same. Web sites are fine except for the odd timeout accessing MyEve web pages now and then. Try using OpenVPN and My Freedom (per my above Post) ... much much better ... no d/c at all except when I use up my 1 hr . I'm currently I'm connected to a French server with a 244 to 328ms RTT which is as good if not better than I usually get to Eve thru Pingplotter. May have to get a friend to talk to a friend @ Orcon and get them to sort it out or lose customer . I'm not impressed with them much especially after a 1 week no ADSL period where they gave no compensation nor explaination as to why it wasn't working.
Tammi Tronic	Posted - 2008.05.07 13:32:00 - [163] Another Hughesnet customer here. The only time I can log in with my satellite connection is first thing in the morning, right before downtime.
Tahmael Shaido Minmatar Galactic Trade Federation	Posted - 2008.05.07 15:50:00 - [164] Has this been recent for you as well Tammi? My connection worked fine when I began using it 4 months ago. It has only been the last week and a half that everything trashed out on me. No software changes other than EVE patches.
Tammi Tronic	Posted - 2008.05.07 16:47:00 - [165] Originally by: Tahmael Shaido Has this been recent for you as well Tammi? My connection worked fine when I began using it 4 months ago. It has only been the last week and a half that everything trashed out on me. No software changes other than EVE patches. Yes I created a trial account and had no problems so I went ahead and subscribed. I started getting "connection to the server lost" messages. Now when I try to log in it says that the server status is "Unknown". Everything except Eve is working as always.
DeadDuck Amarr Amarr Border Defense Consortium Curatores Veritatis Alliance	Posted - 2008.05.07 18:49:00 - [166] Edited by: DeadDuck on 07/05/2008 18:49:42 Same here :-/ Is starting to be annoying. And I'm in Portugal. ISP Provider Netcabo ________________ God is my Wingman
Tahmael Shaido Minmatar Galactic Trade Federation	Posted - 2008.05.07 20:47:00 - [167] Interesting. If the problems were related to just a single ISP, and only occasionally, I could buy the excuse that it is the ISP's fault. But since it seems to be hitting multiple ISP's, Orcon, Netcabo, Hughesnet, I can only suspect that EVE has a fragile communications protocol for their client. The first step in fixing a problem is admitting you have it. I'd much rather have a rock solid connection protocol than walking about in stations. This problem is recent, it's widespread, and it is well documented. Every hour not spent playing EVE is another hour spent looking for something else as satisfying. While that is a daunting task, it is not impossible, just as fixing the connection problem is not impossible. Lets see who gets to their goal first!
inipairus	Posted - 2008.05.11 21:15:00 - [168] I'm getting the same problem, I can't keep a connection going very long. However, I do belong to the dreaded ISP Tiscali and this used to be a big problem a while ago. They fixed it a few months or so ago but has any other Tiscali customers noticed a resurgence in the dropped connections for Eve or is it just me?
Tahmael Shaido Minmatar Galactic Trade Federation	Posted - 2008.05.12 03:37:00 - [169] Originally by: inipairus I'm getting the same problem, I can't keep a connection going very long. I've been working with tech support with both my ISP and CCP for the last week or so and have managed to narrow it down to an extremely high percentage of lost packets. With a satellite feed my latency makes for a noticeable time between when I click on a object and the game reacts, firing weapons for instance. But the disconnects seem to have cropped up as a result of lost packets. Have you run pingplotter and pointed to the EVE servers? Might be worth a shot to pinpoint the source of the error. --- After things go from bad to worse, the cycle will repeat itself.
Sijian Saibo	Posted - 2008.05.12 07:04:00 - [170] I have to agree with most people that its not a single ISPs fault for the DCs that have plagued my EVE universe for last 2-3 weeks. I have hughesnet too, they had some sattelite problems last week, some of their transponders were not functioning right causing problems with web acceleration but not with TCP. I know that i will never experience the pleasure of a lag free connection with a high latency sattelite ISP like Hughesnet, but after reading 2 months worth of complaints on the same stuff that has only started with me in the last 2-3 weeks makes me highly doubtfull that CCP is blameless in this. If you follow the complaint thread, it started with Aussie, NZ and continued with euro then it started with us. I find it odd, that no EVE/CCP GM has been involved in this discussion on this thread after the first 2 weeks of the problem starting. Lets hope they are too busy fixin the problem to have the time to read all this. I have 2 accounts on EVE, my brother has 2 accounts. He has no problems but i do. But if i decide to quit this and cancel my account with EVE, he will leave too. $80.00 may not be a lot of money, but at least it will cause one more a=hole, no good, sunbiatch tech monkey not doing his/her job to get a paycut. I hate to sound like a capitalist pig, but no service no money goons. Stop bleedin from the puss and fix this effin problem. The progression timetable of this DC problem: >> >> >> >> >> >> >> "good bye EVE"
Malcolm Tam Gallente Eve University Ivy League	Posted - 2008.05.13 18:06:00 - [171] Originally by: Questseeker Edited by: Questseeker on 30/04/2008 16:43:21 Originally by: Arcsam Black Listen, if you can get to other web sites (MSN or other news site) and runs fine then it isn't AT&T's fault. I am an outside repaired for them and trust me it has something to due with CCP, now if you can't visit other sites then yes it is AT&T's fault... And the reason why the only common link to all the people reporting the same problem here over the past few hours is that they have ATT/SBCglobal as their ISP is just sheer coincidence? I doubt it. It not a CCP problem, when eve-mon right now shows over 25k subscribers on line. I've been having problems too as an AT&T customer. Last weekend, I couldn't access Eve or the Eve forums (myeve.eve-online.com) but I could access everything else. When I called them last weekend they said they pinged myeve.eve-online.com and that it was down. I assured them that it was up. The fact that their support people said it was down makes it seem like an AT&T problem. It was fixed for me the next day, but now I can't access it again. It always seems to die for me on the fourth hop on that particular server. Tracing route to 87.237.38.200 over a maximum of 30 hops 3 9 ms 9 ms 9 ms dist1-vlan60.frsn02.pbi.net [66.122.172.66] 4 9 ms 9 ms 8 ms 151.164.189.12 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * 204 ms * tge1-2.fr3.lon.llnw.net [69.28.171.126] 12 156 ms * * ve5.fr4.lon.llnw.net [69.28.171.138] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
inipairus	Posted - 2008.05.13 22:07:00 - [172] Originally by: Tahmael Shaido Originally by: inipairus I'm getting the same problem, I can't keep a connection going very long. I've been working with tech support with both my ISP and CCP for the last week or so and have managed to narrow it down to an extremely high percentage of lost packets. With a satellite feed my latency makes for a noticeable time between when I click on a object and the game reacts, firing weapons for instance. But the disconnects seem to have cropped up as a result of lost packets. Have you run pingplotter and pointed to the EVE servers? Might be worth a shot to pinpoint the source of the error. Hmmm after some pingplotter use-age while I do get a small amount of lost packets CCP side I'm getting far more from the multiple Tiscali servers I go through. Guess that's the cause (AGAIN)
Vilense	Posted - 2008.05.14 00:20:00 - [173] Im with hughesnet as well and 10 days ago I could run 3 toons at once without any problems. I more or less have the same issues everyone else here is having and it seems in the last 3 days to get worse. I could at least log in and change skills even if I couldn't play for more than 10 minutes. Now I can hardly do that. I'm going to wait till im due to renew this month on my 4 accounts and if it has not improved I certainly wont keep paying. Anyone else have to clear cache at login, Before they can connect? I disco at char select if I dont. Also if I clear cache and get 29/150 on bulk data I can log in such as it is, But if I get 34/150 it disco's..
Mordrea	Posted - 2008.05.14 03:52:00 - [174] Strangest thing. I was unable to connect for exactly 7 days, almost the hour! I've noticed that allot of people are posting their "ping" reading per hop. I use a satellite ISP, Hughes.net which is, in my opinion, the worst provider there is. Anyway my avg ping per hop is 1300 MS!!!! And I can log on. As I said, I was unable to do so, just like all of you for 1 week, so given my crummy speed and I can still log in now, I think the problem is not related to connection speed. Today, after waiting 2 weeks for a response to my petition a Tech Support GM asked for the link to this thread to he could investigate it. Maybe something good will come of it and all of you or most of you can get back into the game. Good luck to all, ( crosses her fingers and hopes she can stay connected as well ) Mo
Maeve Trinity	Posted - 2008.05.14 11:50:00 - [175] I am unable to connect this morning, but it seems to die directly at EVEs server.... Are they down? I can't find notification anywhere.... Target Name: N/A IP: 87.237.38.200 Date/Time: 5/14/2008 7:48:42 AM 1 1 ms 0 ms 0 ms [192.168.1.1] 2 9 ms 7 ms 8 ms [68.216.193.1] 3 9 ms 9 ms 11 ms [68.216.193.49] 4 9 ms 9 ms 9 ms [205.152.237.138] 5 15 ms 34 ms 15 ms pxr00msy-so-0-0-0.bellsouth.net [65.83.236.32] 6 15 ms 15 ms 15 ms axr01mia-0-2-0.bellsouth.net [65.83.236.25] 7 14 ms 14 ms * [65.83.236.210] 8 15 ms 24 ms 19 ms ge4-2.fr3.mia1.llnw.net [68.142.100.226] 9 37 ms 29 ms 29 ms tge1-1.fr3.atl1.llnw.net [69.28.172.13] 10 29 ms 38 ms 37 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 11 53 ms 46 ms 45 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 12 60 ms 59 ms 59 ms tge4-1.fr4.lga.llnw.net [69.28.171.154] 13 62 ms 51 ms 51 ms ve2002.fr3.lga.llnw.net [69.28.171.201] 14 119 ms 119 ms 118 ms tge1-2.fr3.lon.llnw.net [69.28.171.126] 15 119 ms 122 ms 121 ms ve5.fr4.lon.llnw.net [69.28.171.138] 16 120 ms 118 ms 118 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150] 17 * * * [Destination Address Unreachable] Destination not reached in 35 hops
Kethot	Posted - 2008.05.14 19:11:00 - [176] Edited by: Kethot on 14/05/2008 19:12:55 I have the same problem. Usually, I can't get past character screen (the toons are not loading), but when I am able to I usually get disconnected within few minutes. This sucks tbh and I think its CCP related. I'm from Serbia. Been playing this game for quite some time and never had any serious problems. I've tried to solve this problem, but nothing helps. Not even reinstalling my OS. And, yes, my connection is fine and I play other games online.
Mordrea	Posted - 2008.05.14 21:32:00 - [177] This from a recent email reply from my petition regarding this apparent wide spread problem> 2008.05.14 09:42:00 GM Huginn ------------------------------------------------------------------------ Hello, I've forwarded this to the server administration personnel for reviewing. I hope to have some news on the developments in this matter available for your within 1-3 workdays' time. Please, send me a reminder at the end of this timeframe, and I'll keep you posted on this. Thank you for your patience and please, accept our sincerest apologies for the trouble you've been through on account of this. Best regards, Senior GM Huginn EVE Online Customer Support
Greyform Gallente	Posted - 2008.05.14 23:15:00 - [178] Originally by: Kethot Edited by: Kethot on 14/05/2008 19:12:55 I have the same problem. Usually, I can't get past character screen (the toons are not loading), but when I am able to I usually get disconnected within few minutes. This sucks tbh and I think its CCP related. I'm from Serbia. Been playing this game for quite some time and never had any serious problems. I've tried to solve this problem, but nothing helps. Not even reinstalling my OS. And, yes, my connection is fine and I play other games online. I¦m having this exact same problem anybody know anything about this? or any possible causes/solutions?
Kethot	Posted - 2008.05.15 07:34:00 - [179] I've pretty much tried everything. Updated all my drivers and bios, changed port, reinstalled windows xp on a formatted hdd, downloaded and installed new eve client, tried playing other games online (works fine), disabled sound hardware acceleration... Doesn't seem to help.
Kethot	Posted - 2008.05.15 09:17:00 - [180] Well, I don't know what happened (nothing that I did for sure :) ) but it seems to work fine for now.
Kethot	Posted - 2008.05.15 13:45:00 - [181] Edited by: Kethot on 15/05/2008 13:48:32 Issues persisted AFTER the downtime. I can;t log on at all now. Stops at acquiring bulk data. Pingplotter -- Target Name: N/A IP: 87.237.38.200 Date/Time: 5/15/2008 3:58:57 PM 1 12 ms 18 ms [172.17.0.1] 2 5 ms 6 ms [91.185.96.40] 3 6 ms 8 ms [91.185.96.26] 4 9 ms 6 ms [212.200.23.197] 5 9 ms 14 ms [212.200.17.8] 6 10 ms 31 ms [212.200.232.89] 7 6 ms 8 ms [212.200.227.226] 8 23 ms 17 ms bpt-b2-link.telia.net [213.248.96.157] 9 37 ms 40 ms hbg-bb2-link.telia.net [80.91.250.134] 10 61 ms 67 ms ldn-bb2-link.telia.net [80.91.250.151] 11 N/A 51 ms ldn-b4-link.telia.net [80.91.251.13] 12 61 ms 50 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90] 13 55 ms 61 ms [87.237.38.200] Ping statistics for 87.237.38.200 Packets: Sent = 2, Received = 2, Lost = 0 (0.0%) Round Trip Times: Minimum = 55ms, Maximum = 61ms, Average = 58ms
Vilense	Posted - 2008.05.16 02:01:00 - [182] Cant log in at all since downtime, Nice work guys.
Conrad Rock Caldari Caldari Provisions	Posted - 2008.05.16 22:26:00 - [183] Frequent disconnects (every few minutes) Sympatico ISP (canada) port changing does nothing eve voice disabling does nothing *ping plotter gives 7-12% packet losses at ccp.ve201.fr3.lon.llnw.net I am confident CCP will provide a solution, the problem is on their end, but the waiting is going to suck.
Seosarahk l'hoe'pelagis	Posted - 2008.05.17 00:49:00 - [184] Hi. I am also getting Status: Unknown, and simply can't connect at all anymore. My traceroute doesn't get me as far as 87.237.38.200, but it does seem to stop at CCP: 17 ccp-ic-124901-ldn-thon-s2.c.telia.net (213.248.90.90) 289.467 ms 287.734 ms 294.901 ms I petitioned Eve-Support so hopefully they can help...but looks like a lot of us are having trouble. I am in Japan, and my friends here are all having no problems at all... maybe I should grab my MAC and move in with them
Nekkro Taal Free Corp	Posted - 2008.05.17 12:09:00 - [185] Congratulations CCP, since the last server side work done on Thursday none of my clients have disconnected, I usually run 2 at once and have been plagued pretty much since the last 2 content patches with inconsistent performance. I hope I do not speak to soon but it looks like any problems I was having have been solved, offcourse I cannot speak for others. Oh what a joy it is to have a stable game once more:) Please resize image to a maximum of 400 x 120, not exceeding 24000 bytes, ty - Cortes
Torndeco Minmatar IP II IMI IP my pod	Posted - 2008.05.17 20:33:00 - [186] Freq disconnects atm. Starting to happen abit lately getting annoying at this point. Host Information 1, -------------- ,192.168.2.1 2, -------------- ,192.168.1.1 3,bas508.cwt.esat.net,193.95.136.245 4,vlan501.rt501.cwt.esat.net,193.95.137.124 5,vlan53.rt002.cwt.esat-x.com,193.95.130.153 6,ge1-0.core001.cwt.esat.net,193.95.129.17 7,pos2-0.br001.ldn.esat.net,193.95.131.14 8,tge1-4.fr3.lon.llnw.net,195.66.224.133 9,ve5.fr4.lon.llnw.net,69.28.171.138 10,ccp.ve201.fr3.lon.llnw.net,87.248.208.150 11, -------------- ,87.237.38.200 Sample Information "17/05/2008 21:26:42",0,1,9,10,271,8,39,N/A,N/A,N/A,* "17/05/2008 21:26:57",0,1,9,10,,9,26,27,26,40,26 "17/05/2008 21:27:12",0,1,10,9,9,9,26,25,26,27,25 "17/05/2008 21:27:27",9,1,9,10,9,9,25,31,35,25,25 "17/05/2008 21:27:42",0,1,9,10,9,8,26,26,34,26,25 "17/05/2008 21:27:57",0,1,9,10,10,10,24,25,,26,27 "17/05/2008 21:28:12",0,1,10,9,10,9,25,26,38,26,27 "17/05/2008 21:28:27",0,13,10,188,9,9,22,24,31,23,22 "17/05/2008 21:28:42",0,1,9,9,10,9,21,33,24,208,22 "17/05/2008 21:28:57",0,1,9,9,10,9,21,22,33,22,22 Looks like i getting random packet lose every now and then from either the esat-x or another server think it was one of llwn.net ones. Rougly at 30% packet loss for about 15 mins now still testing it out to see if it stops. Before i go out and pvp
Conrad Rock Caldari Caldari Provisions	Posted - 2008.05.18 01:37:00 - [187] For me, the disconnects are severely affected by time, but not by number of players online. Right now I can't stand 1 minute in game, in an empty system in 0.0
Conrad Rock Caldari Caldari Provisions	Posted - 2008.05.18 09:53:00 - [188] I was getting repeated 2minute disconnects so I decided to change my newly installed d-link router back to the older d-link router, no disconnect in the last 2 hours. Anyone without a router having this problem?
Conrad Rock Caldari Caldari Provisions	Posted - 2008.05.19 19:03:00 - [189] Since my last post above, I have not had a single disconnect. Then today I ran two clients from downtime for 4 hours, no problems. Then I returned to my newer router without restarting WinXP and guess what, got disconnected within 2 minutes. Now I'm back to the old router and no problems. Router settings are the problem, obviously CCP did something to make it matter now since people ran with the same routers without a problem before the recent client upgrades. I think some PC tech player can now give us a temporary solution :)
Draxxxion Evolution Band of Brothers	Posted - 2008.05.20 17:15:00 - [190] Been playing fine for the past couple of years on this connection,Hughesnet,but in the past week or so I get to the character selection screen and it times out. I havent changed anything on my end, and the connection still works for other games.
Tammi Tronic	Posted - 2008.05.20 17:30:00 - [191] So are those of us with Hughesnet just sol?
Draxxxion Evolution Band of Brothers	Posted - 2008.05.21 13:18:00 - [192] Was able to play fine without disconnects last night starting at 2 AM,and up until exactly 8 AM, an hour after downtime. The moment it hit 8 AM EVE lost connection.
Ultionis Nex The Dead Parrot Shoppe Inc.	Posted - 2008.05.23 07:55:00 - [193] Well, I don't have much to offer by way of explaining the reason for the random disconnects, but I was suddenly getting them this week, after having played for nearly 2 years, with only occasional DC's (once a week... maybe?) - couldn't stay connected for more than a couple of minutes. Took all of the advice in this thread, called my ISP, used pingplotter and Wireshark - (OH GOD that's a LOT of data!!!). I kept thinking it was a communications problem. Dropped packets or CCP's server - things I couldn't control. I had tried the "re-install" trick - but we all know there is old data in there that a re install won't wipe. face it. So I did it - formatted a spare hard drive, and did a clean Windows 2K install, (some) updates, clean EvE full install. BINGO - Stable as a rock. 2 clients running, no problems. Try it. if it doesn't work you've eliminated a possibility. If it does work, you've eliminated your headache. Good luck, Fly safe! ------------------------------------------------
Mordrea	Posted - 2008.05.23 16:20:00 - [194] I was being disconnected or getting the server status unknown nonsense. Then it suddenly went away for about a week they came back with a vengeance. CCP tech support said re-install the client, NG, get new drivers, NG, turn off sound, NG. Then they said doing all of the above has no effect on login!!!!???? Um, how do that say stupid **** like that? Now I go to my ISP, New Modem 150.00, transfer to a new frequency on my satellite, and now I am waiting for the installation of a radio transmitter to my satellite! Then CCP says Clear your cache, I do that and wow I am IN yayayaya....for exactly 3 min. Then server status unknown. I play a few online games and have no issues at all logging in. Personally I don't think CCP has a clue and the way they see it,lets see we have 100,000 subscribers and 195 (number of replies to this thread) people that can't log in, thats 0.00195%. Do you really think they give a rat's ass about us?
Stray Denton	Posted - 2008.05.23 19:53:00 - [195] Since monday, for upto 9 hours now after daily downtime, I have been experiencing disconnects, no problems previously, so scoured the forum tried all the solutions nothing, posted a petition still waiting for a reply, thing is in 4 days time my subscription is up and right now I think I'll leave it like that plenty of other games out there.
Draxxxion Evolution Band of Brothers	Posted - 2008.05.23 23:40:00 - [196] Well, Ive at least figured out a way to log in long enough to change my skills. I tried deleting my cache file to fix the problem,and had actually thought it was going to work,but after 5 minutes or so it disconnected again,and was unable to log back in. However,i went back and deleted my cache file again, and was able to log in for a few minutes more,I tried this around 15 times over the past few hours,and every time i delete my cache file im able to stay logged in for 2-3 minutes in order to change a skill before crashing again. So,im not exactly sure what this means, am I able to connect because theres a problem with files being cached,and im able to log in until those files are re written on to my pc?
Nirvana Dest	Posted - 2008.05.27 22:22:00 - [197] No competition breeds complacency and complacency breeds a sloppy game or product or whatever. Linky: http://www.jumpgateevolution.com/ And yes, they will unhappy I did this, but Ive been giving them money on 2 accts since 2005 and now I can't play at all. All that work for nothing. Yes you are all way above me or even with me for this white elephant that has bred complacency to the extreme. I have nothing against the Mac or Unix users, but WTF? It was the PC users that built the game to what it is today and now CCP has to have Linux and Mac, and hey lets get some TRS80 users and maybe some Apple iic users and how about some Commodore 64s? Lets see how we can screw it up even more. Competiton breeds the need for improvements and happy customer...CCP pull your heads out of your ass and look around!!!
Rikeka Eye of God Intrepid Crossing	Posted - 2008.06.04 17:32:00 - [198] Seriously, I think I'll move to a game like that... Well... I'm here again. I'm the one that could no log if the server had more than 15k/20k people (90% of the day). CCP never helped or answered my questions/mails, etc. BUT the game, let's say, all off the sudden worked. I could now log whenever I wanted to, and it didn't disconnected me so much anymore (still 1 or 2 times per day or so) That was till today... Now, I can no longer connect to the game. It gets stucked in "Checking Status..." for like 10 minutes. After that, it just says "Status: Unknown"... I'm tired of posting and sending those pingplotter results... Because they are obviously not being used. And considering my previous record with the game, I'd say that the poor and little gaming time this last week, was the only anomaly on my EVE history of disconnects, lag, and no connections. I feel like I've been banned or something or like I did something bad, yet I keep paying (real money) for the game because of my generosity, lol
Rikeka Eye of God Intrepid Crossing	Posted - 2008.06.04 21:38:00 - [199] Still could not connect a single fricking time the whole day. I've not changed a thing, still playing under Classic client, of course. 24 hours ago everything was perfect (as perfect as EVE can be, thus terrible, but bearable) Thus, both my chars are losing training time. Way to go! 2 months and no solution! BTW, I can play/connect every game I want, except EVE. [sarcasm]But I bet this is all my fault[/sarcasm]
S'vart Tseirgn Caldari	Posted - 2008.06.27 10:56:00 - [200] Edited by: S''vart Tseirgn on 27/06/2008 10:56:48 Yup - I'm still suffering the random disconnects too...no apparent reason (nothing's changed on my end) yet I'm still getting chopped. Problem's not with my ISP etc etc... BUMPS THREAD
Cailais Amarr VITOC	Posted - 2008.06.27 23:00:00 - [201] Does this mean anything to anyone? pingplotterpiccy C. VITOC - Amarr Corp for Faction Warfare!

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