| Pages: 1 2 :: [one page] |
| Author |
Thread Statistics | Show CCP posts - 9 post(s) |
Bladen Kerst
Caldari
State Protectorate
   |
Posted - 2008.06.27 20:28:00 -
[1]
I cant login to tranquility after I moved to new appartment 10 days ago and my IP changed
Every time I start application and enter my password I get this "connection failed" message:
Connection Timeout - The server did not respond to the client's secure-handshake request within a reasonable amount of time.
Any ideas or help?
|
|
CCP Explorer
|
Posted - 2008.06.27 20:56:00 -
[2]
Sounds like a firewall blocking access.
Erlendur S. Thorsteinsson
Software Director
EVE Online, CCP Games |
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.28 00:04:00 -
[3]
unfortunately both Windows and Kaspersky antivirus firewalls are turned off. any other ideas?
|
ClawKnight
Annihilate.
|
Posted - 2008.06.28 01:09:00 -
[4]
Same issue here, started after the connection to limelight was closed. Client hangs on authenticating and I have no firewall/router blocking it. Was fine before the limelight issues.
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.28 01:28:00 -
[5]
yes it is really getting annoying and I would have been very ****ed now if I wasn't training Torpedoes V
|
Kirgan
Caldari
Pyrognome
|
Posted - 2008.06.28 14:10:00 -
[6]
try flushing your DNS Cache from the command prompt
ipconfig /flushdns
|
Crystalizee
|
Posted - 2008.06.28 18:13:00 -
[7]
I can log into my account on friends computer but suddenly can't on my own. Even tried uninstalling/reinstalling eve couple of times!
|
Larieen
|
Posted - 2008.06.28 19:47:00 -
[8]
Edited by: Larieen on 28/06/2008 19:48:25
Edited by: Larieen on 28/06/2008 19:47:15
I also have the same problem and even when i do get connected it drops after a cpl min.Got droped 17 times in 10 min last night..very P.O. been playing since 05, thinking about MOVING ON!!!!
btw had this problem for about 2mo.!!!!!
and yes i have done everything pings,new port,reinstall,NOTHING! |
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.28 20:27:00 -
[9]
 Originally by: Kirgan
try flushing your DNS Cache from the command prompt
ipconfig /flushdns
I tried it and got the message that this operation requires eleveation. How do i elevate it?
|
Crystalizee
|
Posted - 2008.06.28 20:41:00 -
[10]
Originally by: Kirgan
try flushing your DNS Cache from the command prompt
ipconfig /flushdns
This didn't do anything on my system
|
Kirgan
Caldari
Pyrognome
|
Posted - 2008.06.29 01:32:00 -
[11]
Elevate means you weren't running the command as Administrator.
Run cmd as an administrator. Goto the start menu and find the Command Prompt icon, right click and select ôRun as administrator.ö
then run the command ipconfig /flushdns
The command empties your local resolver cache. Windows builds a temporary cache of recent requests, so it doesn't have to go out asking a DNS server for everything like repeated requests.
/flushdns is used for troubleshooting DNS related issues, such as if you have a negative entry preventing you from going to a newer, updated, correct entry. |
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.29 12:53:00 -
[12]
Originally by: Kirgan
Elevate means you weren't running the command as Administrator.
Run cmd as an administrator. Goto the start menu and find the Command Prompt icon, right click and select ôRun as administrator.ö
then run the command ipconfig /flushdns
The command empties your local resolver cache. Windows builds a temporary cache of recent requests, so it doesn't have to go out asking a DNS server for everything like repeated requests.
/flushdns is used for troubleshooting DNS related issues, such as if you have a negative entry preventing you from going to a newer, updated, correct entry.
Ok I performed it but it didn't help :(
Was that issue with Limelight solved by the way? Maybe thats whats causing it? |
ClawKnight
Annihilate.
|
Posted - 2008.06.29 12:57:00 -
[13]
flush dns didnt do anything for me either, my connection was fine until the limelight connection was closed - is it still closed off now? Havent been able to get on eve for a week now 
|
Crystalizee
|
Posted - 2008.06.29 14:56:00 -
[14]
Still no luck here either. Has anyone petitioned CCP about it? And if so what did they reply?
|
Goatface Man
|
Posted - 2008.06.29 16:16:00 -
[15]
Well, assuming this is the same problem I'm having in the UK, and detailed in a post somewhere on this board, I petitioned early in the week.
I submitted logs and pingplotter results, checked with my ISP that they're blocking no ports, cleared caches, reinstalled the game and was again told that it was probably a problem with my router or firewall despite already having told them I was running neither.
So, currently, I'm just assuming they have no idea what the problem is. |
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.29 19:20:00 -
[16]
I reside in UK as well. at Manchester to be precise, only I have no idea who exactly is provider since I am staying in one of university student halls. had no problems before I had to move to another room though, but it seems not to be the cause
|
ClawKnight
Annihilate.
|
Posted - 2008.06.29 19:28:00 -
[17]
I'm in manchester too, on hornet ISP and I know other people in manchester having this problem... It seems like it must be something to do with hornet, but pingplotter shows ping gets higher when it gets onto the telia.net servers then died when it hits ccp-ic-124901-ldn-thon-s2.c.telia.net
Im not good with networking so.... I'm not sure what the problem is precisely.
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.29 21:53:00 -
[18]
Okay so we have a culprit, since I am on Hornet too. The last time I have succesfully logged in was on 18th of June, but then I had to move out and didn't play for a while. I wonder if hornet has anything to do with limelight. |
ClawKnight
Annihilate.
|
Posted - 2008.06.29 22:16:00 -
[19]
I was fine through the initial limelight issues, then CCP closed the connection with them and bam, cant even log in :( |
Goatface Man
|
Posted - 2008.06.29 23:00:00 -
[20]
This is more interesting, as I am also on Hornet. They have claimed to block no ports in any way.
I may have to have words with them in the morning. |
Crystalizee
|
Posted - 2008.06.29 23:30:00 -
[21]
I'm also on hornet as well in Manchester halls of residence. However my friend can log on in Sackville street building so it must be more precise then just the manchester network. I haven't moved room or anything new. Last time i logged on was last tue i think. |
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.29 23:37:00 -
[22]
Edited by: Bladen Kerst on 29/06/2008 23:39:09
lol we could start our own corporation if we could log in that is 
Anyway my subscription runs out in less than 10 hours so I won't be able to post here. Please keep me updated on situation in this thread. I am not subscribing again until this issue is solved
Thanks in advance |
Crystalizee
|
Posted - 2008.06.29 23:42:00 -
[23]
I've reported the problem to hornet so keep fingers crossed  |
|
CCP Mindstar
|
Posted - 2008.06.30 11:10:00 -
[24]
Could those of you on Hornet please run a tracert to 87.237.38.200 and post the result here.
To do this, go to start -> run, type in "cmd" and in the black window that appears, type "tracert 87.237.38.200".
-- |
|
ClawKnight
Annihilate.
|
Posted - 2008.06.30 12:04:00 -
[25]
Originally by: CCP Mindstar
Could those of you on Hornet please run a tracert to 87.237.38.200 and post the result here.
To do this, go to start -> run, type in "cmd" and in the black window that appears, type "tracert 87.237.38.200".
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms cg250a.halls.manchester.ac.uk [130.88.190.250]
2 <1 ms <1 ms 1 ms gw-uom-kb.its.manchester.ac.uk [130.88.250.54]
3 <1 ms <1 ms <1 ms gw-man-kb.netnw.net.uk [194.66.26.101]
4 <1 ms <1 ms <1 ms gw-man-rh.netnw.net.uk [194.66.27.17]
5 1 ms 1 ms 1 ms so-0-1-0.warr-sbr1.ja.net [146.97.42.169]
6 6 ms 6 ms 6 ms so-3-0-0.lond-sbr3.ja.net [146.97.33.18]
7 6 ms 6 ms 6 ms ldn-b2-link.telia.net [213.248.104.153]
8 6 ms 6 ms 6 ms ldn-bb2-link.telia.net [80.91.250.229]
9 6 ms 6 ms 6 ms ldn-b4-link.telia.net [80.91.254.22]
10 122 ms 17 ms 204 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.9
0.90]
11 7 ms 7 ms 7 ms 87.237.38.200
Trace complete. |
Goatface Man
|
Posted - 2008.06.30 12:29:00 -
[26]
I've got a 5 day old pingplotter file that I've already included in a petition which shows pretty much the same thing over 1500, 2.5 second samples, but here's one from today:
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms opg250a.halls.manchester.ac.uk [130.88.178.250]
2 <1 ms <1 ms <1 ms gw-uom-kb.its.manchester.ac.uk [130.88.250.54]
3 <1 ms <1 ms <1 ms gw-man-kb.netnw.net.uk [194.66.26.101]
4 <1 ms <1 ms <1 ms gw-man-rh.netnw.net.uk [194.66.27.17]
5 1 ms 1 ms 1 ms so-0-1-0.warr-sbr1.ja.net [146.97.42.169]
6 6 ms 6 ms 6 ms so-3-0-0.lond-sbr3.ja.net [146.97.33.18]
7 6 ms 6 ms 6 ms ldn-b2-link.telia.net [213.248.104.153]
8 6 ms 6 ms 6 ms ldn-bb2-link.telia.net [80.91.252.13]
9 6 ms 6 ms 6 ms ldn-b4-link.telia.net [80.91.250.237]
10 7 ms 7 ms 7 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90]
11 7 ms 7 ms 7 ms 87.237.38.200
Trace complete.
|
|
CCP Mindstar
|
Posted - 2008.06.30 13:40:00 -
[27]
Thanks for the traceroutes. We have identified one potential fix to this, so please try and connect again, and post with the results.
-- |
|
Goatface Man
|
Posted - 2008.06.30 13:51:00 -
[28]
Still stops at authenticating. Tracert shows the same results. |
ClawKnight
Annihilate.
|
Posted - 2008.06.30 13:57:00 -
[29]
Still stops at authenticating for me too.
|
|
CCP Mindstar
|
Posted - 2008.06.30 14:01:00 -
[30]
Could you try putting the following command in the cmd box:
"telnet 87.237.38.200 26000"
You should see some garbled text ending at "LIVE@ccp".
This will tell us if there is an issue with the port that EVE uses, from your computer.
-- |
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.30 14:10:00 -
[31]
Here is mine. Oh thanks for letting me post! woot. still can't login though
Tracing route to 87.237.38.200 over a maximum of 30 hops
1 1 ms 1 ms 2 ms gp250a.halls.manchester.ac.uk [130.88.163.250]
2 2 ms 1 ms 1 ms gw-uom-kb.its.manchester.ac.uk [130.88.250.54]
3 1 ms 1 ms 2 ms gw-man-kb.netnw.net.uk [194.66.26.101]
4 2 ms 1 ms 2 ms gw-man-rh.netnw.net.uk [194.66.27.17]
5 2 ms 2 ms 3 ms so-0-1-0.warr-sbr1.ja.net [146.97.42.169]
6 7 ms 7 ms 7 ms so-3-0-0.lond-sbr3.ja.net [146.97.33.18]
7 7 ms 7 ms 7 ms ldn-b2-link.telia.net [213.248.104.153]
8 7 ms 7 ms 7 ms ldn-bb2-link.telia.net [80.91.252.13]
9 17 ms 14 ms 8 ms ldn-b4-link.telia.net [80.91.251.13]
10 8 ms 7 ms 7 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90]
11 7 ms 7 ms 7 ms 87.237.38.200
Trace complete.
C:\>
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.30 14:15:00 -
[32]
Originally by: CCP Mindstar
Could you try putting the following command in the cmd box:
"telnet 87.237.38.200 26000"
You should see some garbled text ending at "LIVE@ccp".
This will tell us if there is an issue with the port that EVE uses, from your computer.
I got this
C:\>telnet 87.237.38.200 26000
'telnet' is not recognized as an internal or external command,
operable program or batch file.
|
|
CCP Mindstar
|
Posted - 2008.06.30 14:21:00 -
[33]
Originally by: Bladen Kerst
I got this
C:\>telnet 87.237.38.200 26000
'telnet' is not recognized as an internal or external command,
operable program or batch file.
Ahh, I think telnet is not installed by default under Windows Vista. This page shows how to install it.
-- |
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.30 14:37:00 -
[34]
Edited by: Bladen Kerst on 30/06/2008 14:37:35
ok tried it now and got the expected result.
tried to log in after that and got a different "connection failed" message this time:
The connection to the server was closed.
But that's probably because my subscription run out, right? |
Goatface Man
|
Posted - 2008.06.30 14:42:00 -
[35]
Trying the telnet, I get this:
*~¦♠♦¦+☻└X
ffffff¦@♦"¦LIVE@ccp
|
|
CCP Mindstar
|
Posted - 2008.06.30 14:46:00 -
[36]
Originally by: Goatface Man
Trying the telnet, I get this:
*~¦♠♦¦+☻└X
ffffff¦@♦"¦LIVE@ccp
Could you please submit a bug report with a logserver file of trying to connect attached - see here for details on how to run it.
Cheers
Mindstar
-- |
|
Goatface Man
|
Posted - 2008.06.30 15:10:00 -
[37]
Submitted as bug number 59575. |
Crystalizee
|
Posted - 2008.06.30 15:18:00 -
[38]
Originally by: CCP Mindstar
Could those of you on Hornet please run a tracert to 87.237.38.200 and post the result here.
To do this, go to start -> run, type in "cmd" and in the black window that appears, type "tracert 87.237.38.200".
1 <1 ms <1 ms <1 ms hh250a.halls.manchester.ac.uk [130.88.171.250]
2 <1 ms <1 ms <1 ms gw-uom-kb.its.manchester.ac.uk [130.88.250.54]
3 3 ms <1 ms <1 ms gw-man-kb.netnw.net.uk [194.66.26.101]
4 <1 ms <1 ms <1 ms gw-man-rh.netnw.net.uk [194.66.27.17]
5 1 ms 1 ms 1 ms so-0-1-0.warr-sbr1.ja.net [146.97.42.169]
6 6 ms 6 ms 6 ms so-3-0-0.lond-sbr3.ja.net [146.97.33.18]
7 6 ms 6 ms 6 ms ldn-b2-link.telia.net [213.248.104.153]
8 6 ms 6 ms 6 ms ldn-bb2-link.telia.net [80.91.252.13]
9 6 ms 6 ms 6 ms ldn-b4-link.telia.net [80.91.251.13]
10 6 ms 6 ms 6 ms ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.9
0.90]
11 6 ms 6 ms 6 ms 87.237.38.200
Trace complete.
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.30 15:19:00 -
[39]
Originally by: Goatface Man
Submitted as bug number 59575.
submited as 59576
spam ftw
|
Crystalizee
|
Posted - 2008.06.30 15:20:00 -
[40]
Originally by: CCP Mindstar
Could you try putting the following command in the cmd box:
"telnet 87.237.38.200 26000"
You should see some garbled text ending at "LIVE@ccp".
This will tell us if there is an issue with the port that EVE uses, from your computer.
*~¦♠♦¦+☻└p]
ffffff¦@♦"¦LIVE@ccp
|
|
CCP Mindstar
|
Posted - 2008.06.30 15:23:00 -
[41]
Thanks for the bug reports. We have the info we need now, but the reports themselves will just be closed, so don't worry too much if that happens 
-- |
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.06.30 15:27:00 -
[42]
No, thank you for noticing our little problem
|
|
CCP Mindstar
|
Posted - 2008.06.30 15:28:00 -
[43]
Working through a few more options you could try - there is an alternate port to 26000 you can use to connect.
See here for how to set it up.
-- |
|
Crystalizee
|
Posted - 2008.06.30 15:32:00 -
[44]
Edited by: Crystalizee on 30/06/2008 15:33:48
Originally by: Bladen Kerst
Originally by: Goatface Man
Submitted as bug number 59575.
submited as 59576
spam ftw
Submitted as 59577
Spam double fwd
|
Crystalizee
|
Posted - 2008.06.30 15:33:00 -
[45]
Originally by: CCP Mindstar
Working through a few more options you could try - there is an alternate port to 26000 you can use to connect.
See here for how to set it up.
Already tried that. Had no effect on my login
|
Bladen Kerst
Caldari
State Protectorate
|
Posted - 2008.07.02 13:13:00 -
[46]
Today was finally able to log in! Thanks to all who helped to solve this!
|
Crystalizee
|
Posted - 2008.07.02 13:32:00 -
[47]
Edited by: Crystalizee on 02/07/2008 13:41:09
Wow really? Can't wait to finish work today to test out whether I can...
Perhaps when ambulation comes in we should all meet up for a celebratory drink in station?
Lol
Or maybe (shock, horror) meet up in RL
|
Goatface Man
|
Posted - 2008.07.02 15:58:00 -
[48]
Well, hopefully it'll work when I get home.
Bit annoying about the skill loss. I only originally noticed there was a problem when logging in to set a new skill training last Tuesday.
|
Goatface Man
|
Posted - 2008.07.02 18:31:00 -
[49]
Well, it works fine now. So the only question remaining is why did it stop in the first place? Hornet don't seem to have done anything, I've just had to tell them not to bother visiting me tomorrow.
|
Crystalizee
|
Posted - 2008.07.02 19:37:00 -
[50]
Edited by: Crystalizee on 02/07/2008 19:38:06
Originally by: Goatface Man
Well, it works fine now. So the only question remaining is why did it stop in the first place? Hornet don't seem to have done anything, I've just had to tell them not to bother visiting me tomorrow.
Ah you must be the other person the hornet guy (Chris) was talking about. I assumed that you had solved it togther (?) So if it wasn't CCP and it wasn't hornet then what was the prob and how can we be sure that it won't come back...
For the record I'm now back online too 
|
Goatface Man
|
Posted - 2008.07.03 13:33:00 -
[51]
Apparently it was Hornet, they just didn't know how they'd fixed it.
Chris came to see me today and we did a few connection tests while they disabled and enabled things at their end to find out what would make it stop working again. It should all be fine now.
|
|
CCP Mindstar
|
Posted - 2008.07.03 14:39:00 -
[52]
Originally by: Goatface Man
Apparently it was Hornet, they just didn't know how they'd fixed it.
Chris came to see me today and we did a few connection tests while they disabled and enabled things at their end to find out what would make it stop working again. It should all be fine now.
That is good to know. Glad they could get it fixed for you
-- |
|
Y Berion
Minmatar
|
Posted - 2008.07.04 15:47:00 -
[53]
Me, I`m connecting here at home perfectly, but in my office client is just hanging there, trying to authenticate for few minutes and then brings that "no connection to server" error message. It started about a week ago and I suppose it has something to do with my ISPs (they are different). I will come back later with more details 
|
| |
|
| Pages: 1 2 :: [one page] |